@@CephaLynchPod no other headphones?? do you own good headphones? so many of them can be disassembled like that lmfao. also, no other ones get random water damage and break out of nowhere. apple's do, they stop working and they open them up to see water damage
The amazing thing is that this issue got through the testing done by a multi-billion dollar company. I'm sure these were worn by a lot of people before they ever made it to market.
The AirPods are good but the AirPods Max are so inconsistent, right now I can’t even restart them and the percentage of them are either 100%, 53% or 36%. Got them back less than 2 weeks ago.
Apple, saving the planet by getting customers to create their own water supply. They'll sell you a special Apple cup for $99 to collect the 'Apple's purest water ever' 😀
The shape and insulation of the inside plastic pieces, as well as the breathability of the earpads will be contributing factors too. It’s hard to believe this never cropped-up in R&D.
GM. I have not seen any other reviews on the AirPods Max that mention the condensation problem. Do you have any update and/or solutions to the problem. Thanks Steve Good work
have not had an issue such as this, worn them on airplane. Used in Midwest and in the West, long listening sessions. Hopefully this remains the case, but so far so good!
I have a pair and use them every day for long periods of time while working, meaning from 7am until 5pm (i only take them off for lunch break), have never seen a single drop of moisture/water. 🤷♂️
Has anyone had an issue with condensation in warmer climates? Usually when I see this being an issue it’s for people in somewhat colder climates or colder AC controlled rooms. I honestly just have a fan in my room and no AC and I live in Texas where it’s hot most of the time, so I’m worried whether this might be an issue; I haven’t received my AirPods Max yet though.
I saved time, money and heart burn - Never bought it. I follow my dad’s advice - “Never buy an item because it is available, only buy what you need”. 80% of the items I see from tech reviewers are artificial hype for things that don’t change our world. See it, enjoy it and move on. Never buy them. Most important stay HAPPY
I’m not a expert on air conditioning but I believe the only reason condensation collects on an ac is because of warm humid air passing over the cold coils from the condenser. So unless there is some sort of passive cooling going on in the earpiece I don’t think the aluminum is the issue. I think it’s just the moisture and heat from your skin and it just has no where to go because of the seal.
I’ve only experienced this issue once, and it occurred when I was charging my AirPods Max while using them wirelessly. It seems like maybe the warmth of wearing them and charging them can cause this problem. I’m not returning at this point, I’ll just take them off if I need to charger them. Should this be necessary? Obviously not, but they sound so much better than my Bose and Sony cans that I will deal with it to enjoy them.
To Apple's credit, they never said this. They also weren't the first to imply that you could attenuate the signal by covering the antenna. Nokia even said as much 10-15 years earlier in their manuals.
@@gabriellundmark At least Nokia acknowledged the problem in their manuals. When asked about the iPhone 4's reception issues, Steve Jobs responded, "Just avoid holding it in that way". So no, "You're holding it wrong" isn't a direct quote, but clearly Jobs was still being dismissive.
@@phive0phor i mean, he was right. Don't fucking squeeze your phone's antenna. The iPhone 4 had better reception than the 3GS despite this 'problem' and the controversy sort of just went away on its own even though Apple continued using the design on later models.
This happens with all headphones 🎧 but no other headphones cups are removable except Apple AirPod max. If you still not satisfied go check water test of AirPod max.
Wow, I live in Utah and have been using them inside and outside the house for extended periods of time and I have not felt/seen a single drop of moisture. Scary stuff
@@zijielim4652 I am lol, my colleague’s AirPods Max have condensation issue and check out the posts on Reddit. I think this is caused by humidity and temperature differential. My order is coming in Feb, will test it out.
Maybe it’s the sort of extreme - but common situation - in a hot humid place like SG with cold dry air con. When I’ve been in places like Malaysia I notice condensation on my camera lens like I never do here in the mild wet but constant UK climate where we don’t tend to have air con creating these differentials of heat and humidity. Not to excuse Apple for this as it’s surprising they hadn’t tested this use case given how much experience they have creating consumer electronics for global markets.
Moisture affects all headphones .... especially if you live in SE Asia. Metal allows for condensation ... it has affect by Parrot Zik 1.0 and 3.0 and can affect the auto-head detection (which pauses playback when you remove the headphones which Sony XM4 also now features). Max is no exception
I have had mine for almost 3 weeks now . I haven't seen any condensation inside . I have also lifted weights while wearing them , no condensation . The ear cups do get wet from sweat . So after working out , I remove them to let air dry . But still no condensation on the inside . So I'm not understanding why some people have this problem and some don't . I have never worn them outside . So maybe that's where this issue starts .
-18C (0.4F) outside, 22C (71.6F) inside, multiple hours listening time and I have not seen the condensation in my AirPods Max. Also, Maxtech hasn’t been able to reproduce it either. I wonder why it condenses on some but not on others?
I haven’t worn mine for extremely long period of time but I haven’t had these issues yet. Maybe different room temperature than other people having these issues. I do intend on buying AC+ in case there is any issue with them.
It got to a point I started having these issues from sweatgate. My right cup statics regardless what mode it is on, it has Bluetooth connectivity issues and charging issues, even at times they’ll show up as silver in the animation when they’re space gray. On top of that, charging issues where it doesn’t charge at all or it does
Nothing showing here in cold and damp South West, England 🇬🇧 and my Tado system in the room I spend most of my time in days 60% humidity- rest of the house stays pretty cold and lists as 80% humidity. The geek in me is going to be checking this on and off. But I won’t be sending these back to Apple. They just too good and at least (for me) I’ve not had the issue. 🤞it stays that way and others get a fix (some how!)
Mind having problems with connectivity issues and noise cancellation within a month. Then a few days later it was fine. And now the problems happen again and its would not fixing itself.
I wear mine for work because I work around heavy equipment and they work really well with noise canceling but I’ve had to replace a set already due to the moisture damaging the noise canceling system on one ear. Thankfully I still was under warranty and they just replaced it, but now mine aren’t working at all as of today Won’t do anything unless plugged in
I bought one in November 2021 and it’s been a month mine stopped working. I was wearing them over 8 hours a day. First starting having connection issues and after a day it completely stopped. They’re sending me a replacement one but for the price I shouldn’t have this issue… And yes I was drying it on my lunch breaks and when I get home, I even bought a bag of silica packs I was putting in the ear cups every night hoping it would absorb internal moisture. I’m hoping problem isn’t moisture related. Otherwise I can’t keep replacing every month.
The aluminium isn’t what causes condensation by the way. The funds on an ac unit could be any form of metal and still create condensation. The condensation is caused by temperature differences in the air. Much like if it’s freezing outside and warm in your bedroom whilst you sleep you can awake to condensation on the window pane. I’m a refrigeration engineer so has to just clarify is poorly down to the fact that yes metal is cold. Wearing over wear headphones for a period of time will create a warm/hot environment inside and that would more be the cause. Not the metal itself
It’s normal physics. These are made of metal and the detachable ear cup is not making any heat transfer from the skin to the shell hence the temperature difference is creating the condensation. Is it poor engineering? Maybe. Placing some sort or heat transfer in the mesh might help leveling out the temperature.
I can imagine that the temperature difference is now a problem because it's winter. When you go outside with them they could potentially cool down very low in a short amount of time and this would be a much greater force for making water condensate than only the bod temperature.
Agree, physics in real life Demonstration! But don’t agree to the “heat transfer in ear cup mesh” solution as it will create “cold headphones” feeling (Aluminum is excellent heat transfer material). I am quite sure the solution is go away from aluminum (if electronics cooling requirements allow) or add heat insulation from aluminum(+electronics) to the area/frame holding magnetic ear-cups
Excellent Jason. Obviously a design or production flaw. Released too early probably and I think the aluminium is unnecessary and looks like painted plastic oddly. Thank you for this!!!
Mine are totally fine. I use them outside at -1 degrees and at home at around 25 degrees. I heard about that problem and I’m checking from time to time but even after 2 3 hours, and nothing completely dry.
I’ve had this problem with them constantly it breaks them because it also builds inside mine do it even when I’m cold and I’ve just put them in takes about 10 mins to look like this
My rule with any brand new Apple product is to never buy the first gen version. I am just really surprised is that this issue wasn’t detected during the prototype testing.
My AirPods Max stopped working 2 weeks ago, it connects but no sound. Tried everything. So sad. I did get some moisture between pads/plastic interior with sweating. I can't find equal set of headphones, so getting another pair, this time with AppleCare+.
My AirPods Max work for a few hours then they say connected but don’t work anymore then I have to reset them, this happens like 3 times a day now even though I keep resetting them, any way to fix this ?
Mine sropped working, I think due to moisture from condensation getting to the electronics. I also wiped mine down about 4-6 times a day. I used mine from morning to bedtime. I have sendt mine back to apple for a replacement. I'm hoping the replacement will not have the same issue. I really miss them acually. I hope apple figure out something.
Got my airpods max last week and have since been using them extensively, today I discovered that it wont pair anymore, my other apple devices cannot detect it. It blinks white (pairing mode) but cannot be detected by any of them. I opened the cups and saw a lot of moisture inside. Now I cannot use it anymore
hi my headphones stopped working, they can't connect to iphone although i see on my phone concected but they dont working, sometimes the right/left earpiece dont work when I take them out of the case they still dont work the buttons dosent work, could it be through because sweat/water in earcups I have only a month of warranty left. Will Apple honor my warranty? sorry for my eanglish
I noticed yesterday mine had water right behind the ear cup which I washed away. I had them on for probably 3 hours straight. Today I went to check them again after 2 hours of wearing them and there was a little water behind the ear cup but I noticed there was a bunch of water more internal to the ear cups... that makes me nervous forsure. I have AppleCare and love the audio from them so I’m going to keep them but I don’t like that it’s happening... I’m just sitting in a chair the whole time studying
I have the xm4's. Their ok for the price. But cand hold a candle to airpods max if you care about ability to switch seamlessly between devices. Xm4 are extremely buggy in the feature department, otherwise they are a steal for the money. I had to send my airpods back for Repairs, I really miss them. That said most people will not be able to appreciate what makes airpods max worth 2 xm4's to me. So you can safely go for the xm4's. Spsially if your not all in in the apple ECO system like I am.
i was out walking for a long period of time a few weeks ago and was sitting down and just took the ear cushions out (out of curiosity) and discovered an extreme amount of moisture in the cups, much more displayed in the images you showed. I wiped them clean and proceeded to use them as normal. I have an issue with them now that if the headphones are moved ever so slightly, the right speaker completely cuts out and disconnects. I thought this might be an issue with the sensor, but, the entire process of disconnecting, reconnecting and playing the audio once again would dismiss the sensor issue. yes, the headphones still sound great and all other features work as intended but this issue is starting to become a pain and an inconvenience.
had mine less than a month and after wearing for a few hours in my house i’ve just noticed a large amount of water in the drivers which turned them red! i left them to dry and the water isn’t on the driver, the driver is not red anymore but i can still see water below the driver. so disappointed.
I'd love to keep em but yeah it's a bad problem. I wish apple would address it right away or offer some of us money back. Mine don't stay charged at all in the case it drains super quick and they have weird quirks with the sound over time like the computation isn't doing a good job.
they could make smth like an iDrip so you can collect the condensation and drink the water later when thirsty or just defend themself by saying "yea, those airpods support watercooling"
Ya ive had them for about 2 months and i even workout with them haha and absolutely no condensation and i live in California in a deserty area so its hot, no condensation whatsoever
Return it? I just bloody ordered it. Now what I cannot understand is how comes this issue did not happen in the iPhone 6 aluminium phone which would often heat up when gaming?
My EarPods max completely shorted out unfortunately it was right after the warranty The experts at the store told me there’s nothing I can do about it?
Could anyone tell me, when the volume is maxed out, can it be heard by anyone who hasn’t got the headphones on, i get you probably will be able to, but how bad is it if you get what I mean
It needs have a very good seal on the circuit, that's for sure, if is not there already... probably they will need to do a recall. They won't do it until someone gets hurt.
Got a pair last month. Had for about two weeks and noticed condensation. Not two days later I heard a loud hiss and noise cancellation died. 5 minutes later and the head phones completely died. Apple still acts like this isn’t happening. Tried returning and they wouldn’t let me return, sent them off to apple today to be fixed. Hope it’s a quick turn around. If it happens again I’m just going to sell for a loss and buy a new pair of nose quite comfort 35 again. Had these for ten years and still work good. Was hoping for an easy ear cup replacement with the apple AirPod maxs. I change the Bose once a year and it’s a hassle.
I had a similar issue. I noticed the condensation after heavy use last month and noise cancellation and crown doesnt work anymore and the battery dies super fast.
There’s a lot of “heat being drawn off by the aluminium case” being bandied about here. Is this actually true? I definitely think that the memory foam ear cups trap heat and moisture - without perhaps absorbing it as other headphones do. But go to ifixit - and look at the teardown. The inner case and contact point with the ears is plastic , as is much of the interior. It’s a firm seal and no ventilation surely?
Good thing I’m fortunate enough to rotate between these, Sennheiser Momentum 3, Crusher Evos, XM4s and Soundcore Q30s Although been thinking of getting rid of my XM4s
I ordered a set and cancelled the order when all this crap came out. I didn’t cancel them at first, but did so when I realized Apple was going to take its typical stance and not address the issue. I did research on condensation, ear sweat, etc., and I believe this is a manufacturing flaw because of the aluminum outer shell. It is too bad because I think these are probably the coolest looking and probably best tuned headphones on the planet. Let’s see what happens with the second release of these headphones. For now I will stick with Bose, Sennheiser, Shure, and all the other great headphone manufacturers out there.
Will be interesting to see whether this will be yet another 'gate' that turns out to be a non-issue for most people and simply goes away, or whether it's an actual widespread issue.
I had some on order from first day but got the chance to try them in store the day they were released, sound quality was fabulous but even after 10 minutes using them I found them too hot, I went home and canceled my order........🤷♂️
Design flaw I suspect that because metal is cold and then because of the gap which could exist between the ear cuff and the gap the result is condensation.
My sony XM4’s also got condensation on the inside. My AirPods Max are completely fine and I don’t think this is an issue in all situations, or at least for me. I’m still returning them because I don’t like them that much, but I would recommend at least trying them.
Thanks Jason for letting us all know. This is the content we’re here for. Kudos to you! Actually this is mighty worrying. Considering Apple had these in development for 4 years? Correct me if I’m wrong. How could they not have seen this in that much time? Or were the reports all false? Whatever it might be, this is unacceptable. I just can’t see the Apple magic in these headphones anywhere.
Yeah I'm here because mine are doing this. I wear them inside my apartment working at my computer. I am in Las Vegas where it's very dry. I am not even wearing mine to work out or any other sweat causing activity. Now they will say "connected" but no audio plays and they don't detect that they're on my head. I've tried rebooting/reseting them like 20 times over the last hour or two. Nothing helped. I removed the ear pads and there's a lot of condensation under them. It's weird. Apple better fix this and not say they "don't cover water damage" or something stupid. My AirPod Pro Maxes have never been around water, sweat or even a humid environment. This is obviously the manufacturer's flaw.
Hi, I’m michael from Germany and I have the exact same problem. It says that my AirPods are connected but music or anything else isn’t played via the AirPods. The noice cancellation button doesn’t work ether. Yesterday, I called apple support and told them I wanna send them back. I’ve got apples warranty till November 2022. I really hope they fix that problem or give me new ones Whatever: once they send me new ones or fixed ones, I’m gonna sell them as a used product. AirPods Max cost me about 600 euros and that’s insanely much money for a product that works less than 6 months
“The problem is related to condensation caused by moisture trapped in the ear cup. ... To resolve the static noise I take the headphones off and let them "air out". This guy is talking about Sony XM3. I’ve seen similar posts about other headphones, even in official documentation from Sony. It seems it’s not an uncommon issue.
Also, in my experience, Apple has one of the best customer support services. They’ve always made everything possible to keep me satisfied with the brand when issues happen (which actually do happen... often, but they give solutions).
@@tommyferraz3872 those were exactly my thoughts as well. I currently have the Bose 700s and the leather padding doesn’t allow them to breathe at all, I can’t wear them longer than 45 minutes without a lot of discomfort. I should be receiving airpods max in February so I’m excited to see how comfortable they are. I also have had a great experience with their customer service
@@tommyferraz3872 I mean I've seen reviews about it being bad but thats not the problem the repair service is tho bc apple loves to make their products nearly impossible to repair at retail shops
So if you look at the tear down, everything is either is behind gasket or glue so there is no way for water to get in. No screwed will rust as well as they are are SS. But the inside of the ear ups def need to be plastic.
I have had mine since launch and I have worn them extensively. Sofar I have had no condensation build up. Are there any other women out there that have these and are having an issue with the build up of condensation?
How much of this is just because it's really easy to remove the pads? Like if you couldn't just pop them off, would you even know? What if other headphones are similar but because the cups can't be removed easily, you just never noticed? Just speculating.
I don't think the person whose tweet you showed was saying that it was Apple's suggestion to wipe them dry every now and then. It appears they were simply stating that was their remedy after Apple had no other advice to give them.
I wonder how much "condensation" remains unnoticed on other headphones...
non, probably. most other headphones aren't made with meal for a reason.
Interesting thought, no other headphones have removable ear cups so the moisture wouldn’t be visible if it was there. You’d never know.
@@CephaLynchPod no other headphones?? do you own good headphones? so many of them can be disassembled like that lmfao. also, no other ones get random water damage and break out of nowhere. apple's do, they stop working and they open them up to see water damage
@@CephaLynchPod bro literally every pair of headphones that doesn't come from Walmart has removable ear cups
@@icantthinkofaname5549 I think he means ‘easily replacable with magnets and all’
Sony engineers were puzzled how Apple solved this problem. Apple didn't.
They will introduce applewipe to wipe that moisture and u need to buy it
Source?
@@Great_America It wasn't meant to be serious.
@@azzadulhafidzi8787 well, in fairness, it will come in different colors :-D
Well there’s no problem to solve. So... Also Sony engineers all dream of working for Apple.
The amazing thing is that this issue got through the testing done by a multi-billion dollar company. I'm sure these were worn by a lot of people before they ever made it to market.
It’s a 2 trillion dollar company haha but yeah that’s the idea
Some people sweat less than others.
Remember Antenna Gate with the iPhone 4?
This happens on most pairs of headphones, it is just the fact that people can sop easily take off the ear muffs.
The AirPods are good but the AirPods Max are so inconsistent, right now I can’t even restart them and the percentage of them are either 100%, 53% or 36%.
Got them back less than 2 weeks ago.
I want to keep bingeing RUclips videos but I need to wipe off my AirPods Max first.
Customers: Your AirPods Max produces water
Apple: You’ll thank us when you get lost in the desert
Apple, saving the planet by getting customers to create their own water supply. They'll sell you a special Apple cup for $99 to collect the 'Apple's purest water ever' 😀
The shape and insulation of the inside plastic pieces, as well as the breathability of the earpads will be contributing factors too.
It’s hard to believe this never cropped-up in R&D.
You just need to use a blow dryer every so often after use. Maybe Apple can make an iDry Mac and for the pros out there, iDry Max Pro.
U still have to remove the ear cups after every use.
Unless they redesign the headphones.
Dr. Dry by Apple
Just use an intel Mac instead, stronger and hotter than any air dryer
See?! The overheating and crazy fans on intel macs were a feature after all
Yes could be a business opportunity for Apple, an iDry as an additional accessory valued at $300. 😁
You need to buy the apple cloth and dry it as needed. Cloth starts at 99.99
Lol.... good one...
iRag
lmao
I'm sure it would be much higher, and apple sheep would definitely buy them!!
Just follow the lemmings ehem i mean i sheep....usually with a sign saying " 150 for 2 " hehe
GM. I have not seen any other reviews on the AirPods Max that mention the condensation problem. Do you have any update and/or solutions to the problem. Thanks Steve Good work
have not had an issue such as this, worn them on airplane. Used in Midwest and in the West, long listening sessions. Hopefully this remains the case, but so far so good!
Yeah I’ve had this issue. Regular use as well.
Mine doesn’t seem to be having this issue but I’ve yet to wear them for over an hour
Iron Man: How'd you solve the icing problem?
Apple:
I’ve wore mine inside for hours on end no not seen no droplets. It’s pretty cold here in the UK at the moment too
It's getting hot in ear so take off your headphones. I AM GETTING SO HOT IM GOING TO TAKE MY EARPHONES OFF.
Nice 👍🏽
lmao
I have a pair and use them every day for long periods of time while working, meaning from 7am until 5pm (i only take them off for lunch break), have never seen a single drop of moisture/water. 🤷♂️
Me ether idk wtf these ppl are talkin bout 😂🤣 never seen a drop I wear em at work all day
I guess you got lucky but it makes no sense I’ve gone through 4 replacements
@@quitsnow2340 why would you go through 4 replacements?! Just ask for a refund and buy other brand.
Not true. There is always some water in there
Has anyone had an issue with condensation in warmer climates? Usually when I see this being an issue it’s for people in somewhat colder climates or colder AC controlled rooms. I honestly just have a fan in my room and no AC and I live in Texas where it’s hot most of the time, so I’m worried whether this might be an issue; I haven’t received my AirPods Max yet though.
I saved time, money and heart burn - Never bought it. I follow my dad’s advice - “Never buy an item because it is available, only buy what you need”. 80% of the items I see from tech reviewers are artificial hype for things that don’t change our world. See it, enjoy it and move on. Never buy them. Most important stay HAPPY
So true
I so wish I could do this 👍🏻
@@Richard_Barnes It’s simple. Disconnect the eco system. Invest on things that will pay you back as opposed to hoarding tech😉
@@krishind99 - yep. You make a more than valid point 👍🏻 I have to break the stupid cycle that’s for sure.
ray tracing....
So you've basically dicribed how a humidifier works. Apparently iapple hasn't figured that out yet.
Since you have the Aipods, have you tried and able to reproduce the problem ?
I’m not a expert on air conditioning but I believe the only reason condensation collects on an ac is because of warm humid air passing over the cold coils from the condenser. So unless there is some sort of passive cooling going on in the earpiece I don’t think the aluminum is the issue. I think it’s just the moisture and heat from your skin and it just has no where to go because of the seal.
I’ve only experienced this issue once, and it occurred when I was charging my AirPods Max while using them wirelessly. It seems like maybe the warmth of wearing them and charging them can cause this problem. I’m not returning at this point, I’ll just take them off if I need to charger them. Should this be necessary? Obviously not, but they sound so much better than my Bose and Sony cans that I will deal with it to enjoy them.
Weird. Full days wearing them. 1-2 hour walk every evening with them. Never any moisture.
It’s ok, they’re called condenser microphones for a reason!
Haha - nerdy joke - I love it!
So "Wipe them off" is basically the new "You're holding it wrong".
To Apple's credit, they never said this. They also weren't the first to imply that you could attenuate the signal by covering the antenna. Nokia even said as much 10-15 years earlier in their manuals.
@@gabriellundmark At least Nokia acknowledged the problem in their manuals. When asked about the iPhone 4's reception issues, Steve Jobs responded, "Just avoid holding it in that way". So no, "You're holding it wrong" isn't a direct quote, but clearly Jobs was still being dismissive.
@@phive0phor i mean, he was right. Don't fucking squeeze your phone's antenna. The iPhone 4 had better reception than the 3GS despite this 'problem' and the controversy sort of just went away on its own even though Apple continued using the design on later models.
@@gabriellundmark Apple made changes after the iphone 4, they did not just keep the same design
@@gabriellundmark other phones at the time could be held anyway without issue, stupid take
This happens with all headphones 🎧 but no other headphones cups are removable except Apple AirPod max. If you still not satisfied go check water test of AirPod max.
Wow, I live in Utah and have been using them inside and outside the house for extended periods of time and I have not felt/seen a single drop of moisture. Scary stuff
How humid is Utah? This issue is widely reported here in Singapore.
@@wyw201 r u serious. I live in sg too
@@zijielim4652 I am lol, my colleague’s AirPods Max have condensation issue and check out the posts on Reddit. I think this is caused by humidity and temperature differential. My order is coming in Feb, will test it out.
Maybe it’s the sort of extreme - but common situation - in a hot humid place like SG with cold dry air con. When I’ve been in places like Malaysia I notice condensation on my camera lens like I never do here in the mild wet but constant UK climate where we don’t tend to have air con creating these differentials of heat and humidity.
Not to excuse Apple for this as it’s surprising they hadn’t tested this use case given how much experience they have creating consumer electronics for global markets.
Actually, I have a similar problem with M1 MBA. Condensation underneath the bottom. My desk was wet the other day after using it for about 1 hour
Moisture affects all headphones .... especially if you live in SE Asia. Metal allows for condensation ... it has affect by Parrot Zik 1.0 and 3.0 and can affect the auto-head detection (which pauses playback when you remove the headphones which Sony XM4 also now features). Max is no exception
I have had mine for almost 3 weeks now . I haven't seen any condensation inside . I have also lifted weights while wearing them , no condensation . The ear cups do get wet from sweat . So after working out , I remove them to let air dry . But still no condensation on the inside .
So I'm not understanding why some people have this problem and some don't . I have never worn them outside . So maybe that's where this issue starts .
I mean, how do you know that your other over-the-ear headphones with non-removable pads, don't do the same?
Because the cups are not usually not made from aluminum.
-18C (0.4F) outside, 22C (71.6F) inside, multiple hours listening time and I have not seen the condensation in my AirPods Max. Also, Maxtech hasn’t been able to reproduce it either. I wonder why it condenses on some but not on others?
Yes unfortunately this is very true. Just whent for a little walk and it was humid and slightly watery inside the ear cups😬
I haven’t worn mine for extremely long period of time but I haven’t had these issues yet. Maybe different room temperature than other people having these issues. I do intend on buying AC+ in case there is any issue with them.
It got to a point I started having these issues from sweatgate. My right cup statics regardless what mode it is on, it has Bluetooth connectivity issues and charging issues, even at times they’ll show up as silver in the animation when they’re space gray. On top of that, charging issues where it doesn’t charge at all or it does
Nothing showing here in cold and damp South West, England 🇬🇧 and my Tado system in the room I spend most of my time in days 60% humidity- rest of the house stays pretty cold and lists as 80% humidity. The geek in me is going to be checking this on and off. But I won’t be sending these back to Apple. They just too good and at least (for me) I’ve not had the issue. 🤞it stays that way and others get a fix (some how!)
Mind having problems with connectivity issues and noise cancellation within a month. Then a few days later it was fine. And now the problems happen again and its would not fixing itself.
I wear mine for work because I work around heavy equipment and they work really well with noise canceling but I’ve had to replace a set already due to the moisture damaging the noise canceling system on one ear. Thankfully I still was under warranty and they just replaced it, but now mine aren’t working at all as of today Won’t do anything unless plugged in
I bought one in November 2021 and it’s been a month mine stopped working. I was wearing them over 8 hours a day. First starting having connection issues and after a day it completely stopped. They’re sending me a replacement one but for the price I shouldn’t have this issue… And yes I was drying it on my lunch breaks and when I get home, I even bought a bag of silica packs I was putting in the ear cups every night hoping it would absorb internal moisture. I’m hoping problem isn’t moisture related. Otherwise I can’t keep replacing every month.
The aluminium isn’t what causes condensation by the way. The funds on an ac unit could be any form of metal and still create condensation. The condensation is caused by temperature differences in the air. Much like if it’s freezing outside and warm in your bedroom whilst you sleep you can awake to condensation on the window pane. I’m a refrigeration engineer so has to just clarify is poorly down to the fact that yes metal is cold. Wearing over wear headphones for a period of time will create a warm/hot environment inside and that would more be the cause. Not the metal itself
The metal itself is still a catalyst if they were just plastic they would be less likely to cause it
How do you clean it the moisture?
It’s normal physics. These are made of metal and the detachable ear cup is not making any heat transfer from the skin to the shell hence the temperature difference is creating the condensation. Is it poor engineering? Maybe. Placing some sort or heat transfer in the mesh might help leveling out the temperature.
@Male Sensitivity No no no... this is for Apple to figure out and replace the detachable ear cups.
I can imagine that the temperature difference is now a problem because it's winter. When you go outside with them they could potentially cool down very low in a short amount of time and this would be a much greater force for making water condensate than only the bod temperature.
Agree, physics in real life Demonstration! But don’t agree to the “heat transfer in ear cup mesh” solution as it will create “cold headphones” feeling (Aluminum is excellent heat transfer material). I am quite sure the solution is go away from aluminum (if electronics cooling requirements allow) or add heat insulation from aluminum(+electronics) to the area/frame holding magnetic ear-cups
@@newruestudio7499 Totally agree. Until Apple addresses and fixes this problem, I will not buy them.
Apple is very known for some really poor engineering over the last decades. Anyone should know this.
I weared mine outside with 0 celsius for two hours and had no moister or water inside, was all dry.
Heat is the key word
You were lucky, keep checking.
it must have turned into ice
There is a lot less moisture in the air at that temperature.
Already sent mine back. They HURT they were so tight.
Excellent Jason. Obviously a design or production flaw.
Released too early probably and I think the aluminium is unnecessary and looks like painted plastic oddly.
Thank you for this!!!
How long is an “extend amount of time”??
Mine are totally fine. I use them outside at -1 degrees and at home at around 25 degrees. I heard about that problem and I’m checking from time to time but even after 2 3 hours, and nothing completely dry.
Could it be condensation build up ? Cold surface vs hot air will create condensation
I’ve had this problem with them constantly it breaks them because it also builds inside mine do it even when I’m cold and I’ve just put them in takes about 10 mins to look like this
My rule with any brand new Apple product is to never buy the first gen version. I am just really surprised is that this issue wasn’t detected during the prototype testing.
Apple: what is testing? 😂
My AirPods Max stopped working 2 weeks ago, it connects but no sound. Tried everything. So sad. I did get some moisture between pads/plastic interior with sweating. I can't find equal set of headphones, so getting another pair, this time with AppleCare+.
I wore mine for 15 hours straight on air plane from fully charged to dead and checked, no moisture. 🤷🏽♂️
Because the air in the airplane is super dry. If there is no water in the air, nothing will condense even if the tempereture is right.
My AirPods Max work for a few hours then they say connected but don’t work anymore then I have to reset them, this happens like 3 times a day now even though I keep resetting them, any way to fix this ?
Mine sropped working, I think due to moisture from condensation getting to the electronics. I also wiped mine down about 4-6 times a day. I used mine from morning to bedtime. I have sendt mine back to apple for a replacement. I'm hoping the replacement will not have the same issue. I really miss them acually. I hope apple figure out something.
Got my airpods max last week and have since been using them extensively, today I discovered that it wont pair anymore, my other apple devices cannot detect it. It blinks white (pairing mode) but cannot be detected by any of them. I opened the cups and saw a lot of moisture inside. Now I cannot use it anymore
Mine has those and have suddenly stopped working, the hell...
hi my headphones stopped working, they can't connect to iphone although i see on my phone concected but they dont working, sometimes the right/left earpiece dont work when I take them out of the case they still dont work the buttons dosent work, could it be through because sweat/water in earcups I have only a month of warranty left.
Will Apple honor my warranty? sorry for my eanglish
I have exactly the same, i think because of software updates.
I noticed yesterday mine had water right behind the ear cup which I washed away. I had them on for probably 3 hours straight. Today I went to check them again after 2 hours of wearing them and there was a little water behind the ear cup but I noticed there was a bunch of water more internal to the ear cups... that makes me nervous forsure. I have AppleCare and love the audio from them so I’m going to keep them but I don’t like that it’s happening... I’m just sitting in a chair the whole time studying
After seeing this definitely ordered my Sony XM4’s! I heard a lot of great reviews and I ordered them today and I’m getting them tomorrow!
How do you find them?
I have the xm4's. Their ok for the price. But cand hold a candle to airpods max if you care about ability to switch seamlessly between devices. Xm4 are extremely buggy in the feature department, otherwise they are a steal for the money. I had to send my airpods back for Repairs, I really miss them.
That said most people will not be able to appreciate what makes airpods max worth 2 xm4's to me. So you can safely go for the xm4's. Spsially if your not all in in the apple ECO system like I am.
@@oddarneroll when the xm4s were being launched, some target stores had the xm3s for $101. i bought all 4 lol. Now that’s a steal
Very good analysis of the reason behind the condensation, Jason. Great video.
I have a pair of Max and I’m returning them. Hopefully Apple will do a recall or something to fix this.
👀 Thanks for the helpful information. I am glad I waited to make purchasing decision. Blessings on your day.
i was out walking for a long period of time a few weeks ago and was sitting down and just took the ear cushions out (out of curiosity) and discovered an extreme amount of moisture in the cups, much more displayed in the images you showed. I wiped them clean and proceeded to use them as normal. I have an issue with them now that if the headphones are moved ever so slightly, the right speaker completely cuts out and disconnects. I thought this might be an issue with the sensor, but, the entire process of disconnecting, reconnecting and playing the audio once again would dismiss the sensor issue. yes, the headphones still sound great and all other features work as intended but this issue is starting to become a pain and an inconvenience.
Damn, this is a shame. Buying headphones at that price and having this issue... I have no words.
had mine less than a month and after wearing for a few hours in my house i’ve just noticed a large amount of water in the drivers which turned them red! i left them to dry and the water isn’t on the driver, the driver is not red anymore but i can still see water below the driver. so disappointed.
I'd love to keep em but yeah it's a bad problem. I wish apple would address it right away or offer some of us money back. Mine don't stay charged at all in the case it drains super quick and they have weird quirks with the sound over time like the computation isn't doing a good job.
they could make smth like an iDrip so you can collect the condensation and drink the water later when thirsty or just defend themself by saying "yea, those airpods support watercooling"
Got a new pair yesterday and having this problem. Why would it only be affecting some sets? That’s the odd thing
Ya ive had them for about 2 months and i even workout with them haha and absolutely no condensation and i live in California in a deserty area so its hot, no condensation whatsoever
Return it? I just bloody ordered it. Now what I cannot understand is how comes this issue did not happen in the iPhone 6 aluminium phone which would often heat up when gaming?
My EarPods max completely shorted out unfortunately it was right after the warranty The experts at the store told me there’s nothing I can do about it?
Could anyone tell me, when the volume is maxed out, can it be heard by anyone who hasn’t got the headphones on, i get you probably will be able to, but how bad is it if you get what I mean
It needs have a very good seal on the circuit, that's for sure, if is not there already... probably they will need to do a recall. They won't do it until someone gets hurt.
Got a pair last month. Had for about two weeks and noticed condensation. Not two days later I heard a loud hiss and noise cancellation died. 5 minutes later and the head phones completely died. Apple still acts like this isn’t happening. Tried returning and they wouldn’t let me return, sent them off to apple today to be fixed. Hope it’s a quick turn around. If it happens again I’m just going to sell for a loss and buy a new pair of nose quite comfort 35 again. Had these for ten years and still work good. Was hoping for an easy ear cup replacement with the apple AirPod maxs. I change the Bose once a year and it’s a hassle.
I had a similar issue. I noticed the condensation after heavy use last month and noise cancellation and crown doesnt work anymore and the battery dies super fast.
There’s a lot of “heat being drawn off by the aluminium case” being bandied about here. Is this actually true? I definitely think that the memory foam ear cups trap heat and moisture - without perhaps absorbing it as other headphones do. But go to ifixit - and look at the teardown. The inner case and contact point with the ears is plastic , as is much of the interior. It’s a firm seal and no ventilation surely?
I have mine since day one and no issues. I used mine for about 2 hours a day and some days I play Nintendo switch for hours and no condensation.
Sheesh this is the earliest I ever been lol
Good thing I’m fortunate enough to rotate between these, Sennheiser Momentum 3, Crusher Evos, XM4s and Soundcore Q30s
Although been thinking of getting rid of my XM4s
Wonder if they made a DBRAND type Skin if it would negate the heat sink property
I ordered a set and cancelled the order when all this crap came out. I didn’t cancel them at first, but did so when I realized Apple was going to take its typical stance and not address the issue. I did research on condensation, ear sweat, etc., and I believe this is a manufacturing flaw because of the aluminum outer shell. It is too bad because I think these are probably the coolest looking and probably best tuned headphones on the planet. Let’s see what happens with the second release of these headphones. For now I will stick with Bose, Sennheiser, Shure, and all the other great headphone manufacturers out there.
Will be interesting to see whether this will be yet another 'gate' that turns out to be a non-issue for most people and simply goes away, or whether it's an actual widespread issue.
This happens on most pairs of headphones, it is just the fact that people can sop easily take off the ear muffs.
@@BagelHasAimbotI’ve never had this happen with other headphones besides the AirPod max.
I own a pair and love them, how can Apple get this so wrong...4 years in development??
This happens on most pairs of headphones, it is just the fact that people can sop easily take off the ear muffs.
I had some on order from first day but got the chance to try them in store the day they were released, sound quality was fabulous but even after 10 minutes using them I found them too hot, I went home and canceled my order........🤷♂️
ya I had the same problem with my head phones again again. I am sick of that
Design flaw I suspect that because metal is cold and then because of the gap which could exist between the ear cuff and the gap the result is condensation.
My sony XM4’s also got condensation on the inside. My AirPods Max are completely fine and I don’t think this is an issue in all situations, or at least for me. I’m still returning them because I don’t like them that much, but I would recommend at least trying them.
I just cancelled a green pair that I had ordered.. Ugh. Want them so bad but won't accept that
Thanks Jason for letting us all know. This is the content we’re here for. Kudos to you!
Actually this is mighty worrying. Considering Apple had these in development for 4 years? Correct me if I’m wrong. How could they not have seen this in that much time? Or were the reports all false? Whatever it might be, this is unacceptable. I just can’t see the Apple magic in these headphones anywhere.
This happens on most pairs of headphones, it is just the fact that people can sop easily take off the ear muffs.
It happens in all Headphones bro relax
@@VooqoKUSH Come on idiot, not all headphones cost THAT price. Just think. It's inadmissible that APM cost that price and aren't water protected.
Idk. Have a pair and haven’t faced any of the issues. From battery to moisture, not a prob 🤷🏼♂️
Yeah I'm here because mine are doing this. I wear them inside my apartment working at my computer. I am in Las Vegas where it's very dry. I am not even wearing mine to work out or any other sweat causing activity. Now they will say "connected" but no audio plays and they don't detect that they're on my head. I've tried rebooting/reseting them like 20 times over the last hour or two. Nothing helped. I removed the ear pads and there's a lot of condensation under them. It's weird. Apple better fix this and not say they "don't cover water damage" or something stupid. My AirPod Pro Maxes have never been around water, sweat or even a humid environment. This is obviously the manufacturer's flaw.
Hi, I’m michael from Germany and I have the exact same problem. It says that my AirPods are connected but music or anything else isn’t played via the AirPods. The noice cancellation button doesn’t work ether. Yesterday, I called apple support and told them I wanna send them back. I’ve got apples warranty till November 2022. I really hope they fix that problem or give me new ones
Whatever: once they send me new ones or fixed ones, I’m gonna sell them as a used product. AirPods Max cost me about 600 euros and that’s insanely much money for a product that works less than 6 months
“The problem is related to condensation caused by moisture trapped in the ear cup. ... To resolve the static noise I take the headphones off and let them "air out". This guy is talking about Sony XM3. I’ve seen similar posts about other headphones, even in official documentation from Sony. It seems it’s not an uncommon issue.
Yup. Happens on Bose 700s, XM4’s, etc. people are blowing this way out of proportion
@@collinhayes9509 on the AirPods Max it’s probably just easier to see given that you can remove the ear cups.
Also, in my experience, Apple has one of the best customer support services. They’ve always made everything possible to keep me satisfied with the brand when issues happen (which actually do happen... often, but they give solutions).
@@tommyferraz3872 those were exactly my thoughts as well. I currently have the Bose 700s and the leather padding doesn’t allow them to breathe at all, I can’t wear them longer than 45 minutes without a lot of discomfort.
I should be receiving airpods max in February so I’m excited to see how comfortable they are. I also have had a great experience with their customer service
@@tommyferraz3872 I mean I've seen reviews about it being bad but thats not the problem the repair service is tho bc apple loves to make their products nearly impossible to repair at retail shops
So glad I chose to wait .
Watching this video with my space grey airpods max... just got them 4 days ago. Im still in the return policy so i will test and see
So if you look at the tear down, everything is either is behind gasket or glue so there is no way for water to get in. No screwed will rust as well as they are are SS. But the inside of the ear ups def need to be plastic.
So why moisture on plastic parts if you explain that this is a phenomenon that occurs on aluminum as in the condenser of an air conditioner?
I have had mine since launch and I have worn them extensively. Sofar I have had no condensation build up. Are there any other women out there that have these and are having an issue with the build up of condensation?
Airpods Max 2 is out with a huge update. It is sold with handkerchief to clean your headphones.
How much of this is just because it's really easy to remove the pads? Like if you couldn't just pop them off, would you even know? What if other headphones are similar but because the cups can't be removed easily, you just never noticed? Just speculating.
So if someone lives in a region with high humidity, would it be more pronounced?
Bags of silica gel?
I don't think the person whose tweet you showed was saying that it was Apple's suggestion to wipe them dry every now and then. It appears they were simply stating that was their remedy after Apple had no other advice to give them.
Same issue with my airpods maxs
Glad to see some tech videos from painfully honest tech got a like from me