Why, oh why couldn’t Celestron put this simple explanation in their setup video? I’ve struggled with this for an hour. Thank you so much from Colorado!
Good gravy, the app just said to "start here" and I spent near a half hour trying to figure out the settings for the camera then gave up, tried to find instructions on their web site for the app and gave up. It took me longer to find a "how to" video then to set it up! Maybe 2 minutes after watching your video. We thank you very much.
Thank you you have been helpful I will try this out in the morning. I’ve been looking videos for clips like this! I didn’t understand how to get visual in my eyepiece
Hey. So once I’ve aligned my telescope with something during the day for example a chimney, what do I do? Do I wait for it to get dark and the. Take the telescope outside? Thanks
Hi and thank you for your good question. Yes, after you align the StarSense App with your telescope, you must wait until the weather get dark, and when you can see the stars with naked eye, just run the app and point the telescope towards the stars you see with naked eye. Then you will see the magic of StarSense Explorer system! 😁
Hi and Thanks for your question. If you purchased your StarSense Explorer telescope as a brand new unit and from an authorized Celestron seller in your country/Region, the StarSense App code should be already in the telescope box, on a piece of orange color paper. If you can't find it, please contact the Celestron Support team at Celestron Website. 😊
Hello, I ask you why when I want to configure the cell phone app in the application I get a blurred image? and when I point to the moon it tells me that it is to the southwest while it is to the east, and the guide lines do not appear? I feel like it's a mess
Hi and thank you for your questions. + Regarding your first question, May we know what is your phone brand/model? +Regarding your second question, as mentioned in the StarSense app, the StarSense technology is NOT designed to point (Navigate) the telescope to the Moon, because the Moon is too bright and very easy to find in the night sky, even for the very beginner observers! To point your telescope to the Moon, Simply use the included Red Dot Finder Scope (Make sure it's aligned well before you use it) and to navigate and observe other celestial objects (Such as Planets, Nebulas, Galaxies, etc.) use the StarSense Explorer navigation system.
Hi! Thank you for the video! We aligned our phone during daytime and at night we pressed the option (still aligned), but the app says motion detected all the time! Stop moving the telescope! But the telescope is not moving. How can we fix this problem?
Hello, I have a problem when I want to configure the camera, the screen turns all white and does not show the reflected image of the telescope. Does anyone know why this happens? i have a samsung s9
Hi, And thanks for your question! It's all white because of the high exposure and ISO you set in the app settings (Or maybe put by default)! The solution is also simple, On Android phones like Samsung Galaxy S9, Open the StarSense App, Click on the three line at the left corner of your screen, then make sure "Night Vision", "Advanced Camera Controls", and "Camera Setup Asistant" are NOT CHECKED. Then try again, Your problem should be solved already. Btw, May we know from which country you are? 😁
Hi and thank you for your question! 😁 We have another video about how to align StarSense Explorer Red Dot finder scope (it's in Indonesian language). You can find that video in video tab on our RUclips channel 😊
@@olivierbufole1291 Probably your StarSense Explorer App camera is in "Advanced" mode, that might be the reason you see black screen. From settings remove the "Advanced Camera Control" check box and try again. Should fix the problem. 😊
@@olivierbufole1291 Then this is probably due to App compatibility issue with your smartphone. Please contact Celestron support and share this, usually within a week they give an update for the app which fixes the problem. 😊
So I align it at night using the moon as the target. The telescope is found but when I choose a near by destination and I move the telescope towards it says "telescope not found" so I try to go back and it tries to find the telescope but now am in a new location and the destination I was going to is some where very far and in different direction. Can anybody help me?
Hi and thank you for your comment. Sorry to say but from the beginning, your alignment was totally wrong! Why? As mentioned in the video: 1:StarSense Explorer App alignment MUST be done by using a LAND object as target. Not celestial object. 2: StarSense Explorer App alignment shall be done during day time, not night time. 3: StarSense Explorer App is NOT designed to target/locate the Moon! As for targeting the Moon, you shall use Red Dot Finder Scope. StarSense Explorer App is to navigate and target Planets, Galaxies, Star Clusters and Nabulas, NOT the Moon! And if you try to Target the moon with this application, most probably you will see wrong direction showing on the app! 😁 Hope the tips and information above helps! 😊
@@TelescopeIndonesia Thanks for the valuable information. Do you have to make an alignment in the daytime ever time you plan on using your scope that evening? Or once’s it’s aligned it will always be aligned?
@@revo1974 once you align the StarSense Explorer App with the telescope, it will stay aligned, as long as you don't touch the alignment screws and not using other phones. (Use the same phone that you aligned with).
@@TelescopeIndonesia I have the Samsung s21 ultra 5 g. And I got the skysense Explorer lt 127az. It's just when I align it. It never actually Aligns to the right spot. And it always just says. Can't find telescope
@@breazy662 We have Samsung Galaxy Note 20, and we were facing the same problem the first time we used the StarSense Explorer App, and the solution to this problem is very easy. The reason you face such a problem Is because of the settings in your phone's Android OS. Please contact our official Customer Relations WhatsApp number at +6289607080888 we will guide you on how to solve it!
Why, oh why couldn’t Celestron put this simple explanation in their setup video? I’ve struggled with this for an hour. Thank you so much from Colorado!
Thank you! This was more helpful than the official videos from Celestron! I needed help with this
Can I use your star sense code bc I got a lt 70az and the code that came with it doesn’t work
Waooo!! Without this video I think is impossible to know how to do this. Thank you very much from Dominican Republic.
One of the best explanation I found on this topic so far. Great work
Good gravy, the app just said to "start here" and I spent near a half hour trying to figure out the settings for the camera then gave up, tried to find instructions on their web site for the app and gave up. It took me longer to find a "how to" video then to set it up! Maybe 2 minutes after watching your video. We thank you very much.
Thank you you have been helpful I will try this out in the morning. I’ve been looking videos for clips like this! I didn’t understand how to get visual in my eyepiece
THANK YOU!! Just got ours tonight and couldn’t figure it out!
Perfect explanation! Thank you!
This is an extremely helpful video. Thanks.
superb tutorial
Thank you so much for your video, it is very helpful!
wow very cool app - buying soon
Thanks a lot, easy peasy lemon squeeze, you got me this time!
thank you this is very helpful
Wow. Great video!!! Helped me a lot. Thank you!
Thanks you so much this was very helpfull
Thank you.
Thank you!!
Hey. So once I’ve aligned my telescope with something during the day for example a chimney, what do I do? Do I wait for it to get dark and the. Take the telescope outside? Thanks
Hi and thank you for your good question. Yes, after you align the StarSense App with your telescope, you must wait until the weather get dark, and when you can see the stars with naked eye, just run the app and point the telescope towards the stars you see with naked eye. Then you will see the magic of StarSense Explorer system! 😁
Documents were not included with the telescope so I don’t have the Code for the app. How can I get that?
Hi and Thanks for your question. If you purchased your StarSense Explorer telescope as a brand new unit and from an authorized Celestron seller in your country/Region, the StarSense App code should be already in the telescope box, on a piece of orange color paper. If you can't find it, please contact the Celestron Support team at Celestron Website. 😊
Nice tutorial...btw is it 114 az or 127 az...and can u pls tell me which one is better to view planets...?? 😬
127az
When I try to see through the eye piece I see a white circle perhaps it's the secondary mirrior reflection how do i fix it
Hello, I ask you why when I want to configure the cell phone app in the application I get a blurred image? and when I point to the moon it tells me that it is to the southwest while it is to the east, and the guide lines do not appear? I feel like it's a mess
Hi and thank you for your questions.
+ Regarding your first question, May we know what is your phone brand/model?
+Regarding your second question, as mentioned in the StarSense app, the StarSense technology is NOT designed to point (Navigate) the telescope to the Moon, because the Moon is too bright and very easy to find in the night sky, even for the very beginner observers! To point your telescope to the Moon, Simply use the included Red Dot Finder Scope (Make sure it's aligned well before you use it) and to navigate and observe other celestial objects (Such as Planets, Nebulas, Galaxies, etc.) use the StarSense Explorer navigation system.
@@TelescopeIndonesia ohh, okay, thank you
Hi! Thank you for the video! We aligned our phone during daytime and at night we pressed the option (still aligned), but the app says motion detected all the time! Stop moving the telescope! But the telescope is not moving. How can we fix this problem?
Yes same, have you fixed your problem yet?
Hello, I have a problem when I want to configure the camera, the screen turns all white and does not show the reflected image of the telescope. Does anyone know why this happens? i have a samsung s9
Hi, And thanks for your question! It's all white because of the high exposure and ISO you set in the app settings (Or maybe put by default)! The solution is also simple, On Android phones like Samsung Galaxy S9, Open the StarSense App, Click on the three line at the left corner of your screen, then make sure "Night Vision", "Advanced Camera Controls", and "Camera Setup Asistant" are NOT CHECKED. Then try again, Your problem should be solved already. Btw, May we know from which country you are? 😁
What about the red dot?
Hi and thank you for your question! 😁 We have another video about how to align StarSense Explorer Red Dot finder scope (it's in Indonesian language). You can find that video in video tab on our RUclips channel 😊
@@TelescopeIndonesia do all 3 have to be aligned simultaneously?
I did it same
But the align have no right .
My telecope is 130 az
Hi and Thank You for your comment. May we know what is your smartphone brand and model? 😊
@@TelescopeIndonesia i use Iphone XS max. Pls give me a advice
@@TelescopeIndonesia pls
How much the price ?
For some reason when I go to allign camera, the screen is black and I don't see my phone's camera in the app.
Hi and thank you for your question, what is your phone brand and model? 😊
@@TelescopeIndonesia Google pixel 6a
@@olivierbufole1291 Probably your StarSense Explorer App camera is in "Advanced" mode, that might be the reason you see black screen. From settings remove the "Advanced Camera Control" check box and try again. Should fix the problem. 😊
@@TelescopeIndonesia that didn't fix it
@@olivierbufole1291 Then this is probably due to App compatibility issue with your smartphone. Please contact Celestron support and share this, usually within a week they give an update for the app which fixes the problem. 😊
So I align it at night using the moon as the target. The telescope is found but when I choose a near by destination and I move the telescope towards it says "telescope not found" so I try to go back and it tries to find the telescope but now am in a new location and the destination I was going to is some where very far and in different direction. Can anybody help me?
Hi and thank you for your comment. Sorry to say but from the beginning, your alignment was totally wrong! Why? As mentioned in the video:
1:StarSense Explorer App alignment MUST be done by using a LAND object as target. Not celestial object.
2: StarSense Explorer App alignment shall be done during day time, not night time.
3: StarSense Explorer App is NOT designed to target/locate the Moon! As for targeting the Moon, you shall use Red Dot Finder Scope. StarSense Explorer App is to navigate and target Planets, Galaxies, Star Clusters and Nabulas, NOT the Moon! And if you try to Target the moon with this application, most probably you will see wrong direction showing on the app! 😁
Hope the tips and information above helps! 😊
@@TelescopeIndonesia thank you. You are the best
@@TelescopeIndonesia Thanks for the valuable information. Do you have to make an alignment in the daytime ever time you plan on using your scope that evening? Or once’s it’s aligned it will always be aligned?
@@revo1974 once you align the StarSense Explorer App with the telescope, it will stay aligned, as long as you don't touch the alignment screws and not using other phones. (Use the same phone that you aligned with).
no matter how much i align it, the app never works
Hi! It's probably because of your phone! May we know what is your phone brand/OS and your StarSesne Explorer Telescope model?
@@TelescopeIndonesia I have the Samsung s21 ultra 5 g. And I got the skysense Explorer lt 127az. It's just when I align it. It never actually Aligns to the right spot. And it always just says. Can't find telescope
@@breazy662 We have Samsung Galaxy Note 20, and we were facing the same problem the first time we used the StarSense Explorer App, and the solution to this problem is very easy. The reason you face such a problem Is because of the settings in your phone's Android OS. Please contact our official Customer Relations WhatsApp number at +6289607080888 we will guide you on how to solve it!
Thank you!!!!