Hi sir thanks you got the lots of information through your video.🙏 Please help me with the term use in WFM while making the accurate manpower planning or rostering like -Productivity, influx , efficiency, forecast/ SL normalisation. Rest you already informed ( shrinkage, Attrition, AUX, AHT etc) in your video.
But how to roster according to call volumes, for ex if we have high call volumes on monday morning shift and low call volumes in night. How to roster according to call volumes at various shift timings?
Thanku so much sir for this knowledge , sir my little request that pls share excel file as soon as possible.👏
Thank you for sharing this video. Please zoom in while you are showing the screen.
Thanks for your valuable input.
Hi Sir, Thank you very much for sharing so interesting video.
Thanks for your valuable feedback.
Thx bro plz keep it up I learnt a lot from your video
Thanks for your valuable feedback , please like vedio's.
@@wfmmorebyid1356 sure bro plz make the video on forcast how we can make the forecast
How to calculate overall shrinkage
Waiting for roster according to call trend 👍🏽
What about unplanned leaves criteria
Thank you so much for helping us
Thanks really Helpful
Hi sir thanks you got the lots of information through your video.🙏
Please help me with the term use in WFM while making the accurate manpower planning or rostering like -Productivity, influx , efficiency, forecast/ SL normalisation.
Rest you already informed ( shrinkage, Attrition, AUX, AHT etc) in your video.
Thanks for your valuable feedback , will try to complete all.
Hi sir, I hove got good knowledge from this video, really appreciate you ... Could you please make the video on how we can make the scheduling
Thanks for your valuable input,Sure I will
Great sir 👍
Thank you for this video sir
But how to roster according to call volumes, for ex if we have high call volumes on monday morning shift and low call volumes in night. How to roster according to call volumes at various shift timings?
Thanks for your valuable feedback, will update accordingly.
What is the formula of productivity in BPO
Thanks for writing will update a short video on this
@@wfmmorebyid1356 thank you
Please make some Video for Forecasting, Capacity Planning or Scheduling
Thanks for your valuable feedback, will update accordingly.
Why use 1- to calculate TL wise shrinkage
Please write us on email mr.ishwarsharma@gmail.com
PRI kya hota hai dialar se occupancy ko kaise badaye kam PRI se
Sir required duty roster for force personnel
Please re confirm your query, I can't understan in short,
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Mr.ishwarsharma@gmail.com
thank you very much sir . can you pleas share me the workbook pleas.?
Share one vedio related to scheduling for both inbound and back office.
Thanks for your valuable feedback, will update the same.
Yes it's useful
Your vedio is very slow that's why lenghty. Pls focus on main points....
Thanks for your valuable feedback.
Sir, Can you send me the agent data sheet so that I can practice?
Occupancy ko kaise badaye
Provide excel file also
Sir kindly share the excel file
Pls sir send me practice file..
Hi
Hi,
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