I am having the same problem now. Just 3 years after I bought it (fold 2). Acturally just completed the final month of finance. Right on time for a flaw designed producte to be broken. Beisdes the black screen, the whole backplate just came off byitself for no reason. Its all glued up upon close look, and glue weren't even applied evenly. Just looks like your average 10 quid kids toys that amazon sells. What a rabbish design. I'd never buy samsung product in my life
This has just started happening to me... one month out of one year. Their rep sent me to a place thst had no clue abput replacing the cover and now a month later the screen is bleeding. Absolutely nothing to do with my use.
I am facing another issue black screen inside for galaxy fold 4 , I have purchased last year Aug “22 first Samsung phone I purchased pure shit .. my iPhone 11 Pro Max still going strong without any issues and no plan for replacement
I guess I was blessed. My Fold 3 screen cover developed a hard crease dead center that was slowly growing the full length of the phone. I took it to the Samsung Experience Store in Stanford Shopping Mall and they replaced the screen cover in under an hour while I ate and enjoyed the mall. Installation was so perfect that it looks factory installed. Sorry to hear that the service isn't consistent. I've been telling everyone how great it was.
I think I will still remember to tell people that it was the Samsung Experience Store in Stanford Shopping Mall "Specifically" that presented that wonderful experience. Don't wanna present the whole company in that light if some of them are leaving people hanging. I love the Fold and can't even imagine losing all that space I have to work in while still being able to fold it up and stick it into my pocket. So the success of this product will depend on after-sales customer service. They gotta do well on that if they want word of mouth marketing to bolster their digital marketing.
The Samsung Experience Store in my place tried to walk me into not initiating the warranty claim in my 6 months Z Fold 4 in the first place. I wish I was as lucky as you were, I'm still waiting for an answer from Samsung to the purple/black vertical line along the crease my phone developed when unfolding it normally.
This just happened to me and the same thing happened, Samsung blamed it on me. I tried every possible channel to rectify the situation and all of them either put the blame on me or gave me the run around. I'm so disappointed with their customer service.
A similar situation here. The original screen protector bubbled, so I had it replaced by an authorized shop. Three months later the replacement screen protector started bubbling up down the center line and I could hear it crackling every time I opened or closed the phone. Today, my inside screen went dead while it was sitting on my desk at work.
I feel your pain bro. This happened to my flip3 last week. My fault for not getting the extra insurance on the phone. And the warranty expired 2 months ago. So Im SOL! I still have 6 months left on my payment plan for this phone. Thanks for sharing.
My fold 4 started to develop that black line too. I took the screen protective off when i notice it before it got any worse. Now my fold dosnt show any of those symptoms after i removed it. That screen protector is the caused.
Thanks for posting. I am hoping that they got those QC issues addressed. Sucks the deny, deny, deny line from Samsung. Just got the Zfold 6 on the last day of pre-order. I talked to a few Samsung authorized repair shops. Said to get the Samsung+ 2 year coverage for damage/lost stolen ($276). I predict that I may “lose” my phone and get replacement a month before it expires then sell/upgrade to a regular smart phone.
SAME PROBLEM!!!!!!! After 1 year It started in a small bubble then black screen!!!! Very disappointed!!!!!! Out of warranty cannot cover!!!! DO NOT BUY!!! It's a scam!!!!!!
Was enjoying my fold 4 for 10 months until a week ago when the inner screen wont work then i a day later i start seeing the black lines like ink and spreading. first noticed the bubble but didnt give much thought to it thinking its just a little air that gtt in the screen protector. Went to the samsung authorized service center and am told it will cost about $900 to replace and am like waao thats the about half the price of a new fone . Am in Ghana West Africa and am wondering how many people here have similar problems. From the comments lits clear theres a general problem and if samsung is obstinate in denying responsibility, then class action is just appropriate. After all vehicle manufacturers etc do recall products that have defects
Same here. My z fold 3 cracked down the middle of the phone just a little after a year of owning it. Shouldnt be charged so much money for something to break so soon. Really disappointed with Samsung.
This happened my fold 3 literally 1 month ago, also 10 months into the first year, they told me it would be a 10 day process checking and repairing. Samsung also tried to blame me and their customer service team were rude to me also, and they wanted £479 to fix it. I ended up having to put a complaint in to Samsung and their complaints team decided they would cover it as a gesture of goodwill. They had my phone for 3 weeks before I got it back, it was not a good experience and has knocked my confidence in Samsung The S pen should work on the inside screen despite the current damage due to the pen working off of a different layer of the display.
Similar happened to my zfold4 under warranty in first 8months. Took 6months to get back and a lot of reference numbers as they said they would fix it, but closed the case. Gave me a lot of stress as it’s a $2k phone. Their Customer Service is garbage. Just happpy they looked after me in the end.
This is happening to me right now in Australia. They have said it's my fault and I need to pay $368. Out of principle, I will never buy Samsung EVER AGAIN! and I will be telling everyone I can not to either. Like gillette, Samsung is now blacklisted for ever in our family.
Thanks for sharing, I'm more disappointed in how Samsung handled this than I am with the phone having issues as I always was worried about how fragile the device may be.
@@vandad1248 Phone was great, and if they fixed durability, i might switch. However, samsung support is atrocious if you aren't in US unfortunately. What I found more annoying was people online stating that you shouldn't worry about this happening as it was overblown. That is total bs, and people need to be more transparent that this can and does still happen, even to the new fold 4's.
@@billydale1456 it will happen to the fold 4 too, it's the same concept they used in making the screen nothings changed.. samsung is smart they know on the long run the phones will start having issue that's why they reduced the price for the zfold 4 to entice ppl the fold 3has been an eye opener.. Can't fool me again
I have the same issue with Fold 4. Blank screen down the middle. Rt side touch does not work. I am out of warranty, I have no choice but to pay for the repair but I dont like that this has become a common issue. It saddens me to see Samsung not standing behind their product and their customers under warranty. Customers need to get the word out. For me I am going to just switch brands, I will never purchase another Samsung product.
It's well known that samsung avoids by all means to replace the inner screens . There is a legal issue also . They said that can replace the inner protector one time free of charge , (customer don't know it when purchase it ) that is not true as this protector is pre installed from the factory and eventually over time starts to failing .you can always make some mess in the samsung store to replace it free of charge whenever this factory made issue occurs. Have replace mine inner protector on fold 3 two times already and never wait to see lot of bubbles. Even from first signal of defectivens I am driving samsung store to replace it . If you want your phone lasts after the 2 year warranty you have always to replace the protector afterwards. Samsung is illegal on that part worldwide and the customer handle is the worst compare to any other company in the world. Shame on you samsung..
My screen protector started lifting months ago. I took it off. No issues. My husband's started lifting. He left his on and work up this morning to unk bleed
My Samsung Galaxy Z Fold 3 has a different issue. The front screen is not working or just black without light at all and can't be used. However, the main screen is still flawless
At me when I came home after a winter day, little moisture builded up when I came into my warm room, that was enough to make the screen flicker short after and then both sides were dead. When I open it, it stays black. No warranty, screen costs more nowadays than the phone is worth.
@@vandad1248 exactly! Or they should fix their marketing which is incorrect. Because in my opinion this is NOT a phone, else it should withstand this an daily driver. If Samsung wants us to use this device at home only, then they should communicate it that way! As long this „phone“ has an sim tray, people will keep using it as a daily driver! And Samsung knows that it can’t be daily driven because temperatures. They should get sued for this.
@@vandad1248 I went into the repairshop and they told me „maybe it cheers you up a little if I tell you that you’re not the only one with this issue“ 😑
That happen because when you see the screen protetor starting to bubble or get some kind of imperfection no matter where you need to replace it or just remove it right away.
They won't tell you this but the guy in the O2 store here in the UK said its seems to be the screen protector that cracks or bubbles up and pulls the screen with it.
I honestly used it like 5 times open, and one day I opened it and it had that line the right side was not working and I have never dropped or do anything to it. This is so frustrating. We need to do something and Samsung needs to fix it
I have the same exact issue and my phone is still under warranty. I sent it in for the free repair and then I received an email stating that the hinge to my phone was damaged and that voided the warranty. It seems like a lot of people are having this same issue. My screen protector also bubbled right before the black line appeared.
That's awful news and an even worse response from Samsung. I hope at some point enough people come forward that Samsung eventually offers some resolution but I know it's a longshot. Hopefully this video prevents some people from experiencing this situation going forward.
Same thing happened with me. They just said it is damaged because of me, that too without any evidence. They are gonna take ownership, one way or the other.
Yeah from what I've read about when that screen protector starts bubbling it means there is air already in between the screen protector and the screen, when you close the phone the air applies pressure to the screen damaging it over time. So if you see that protector start bubbling take it off or bring it to any CP store for replacement asap. The unit itself can withstand 5000 folds but the shitty plastic protector starts to wear down after 8 months of use. Samsung should have tested this or give their users prior warning. I had that same issue and when I closed my phone I can hear my screen protector crackle. That scared the shit out of me I immediately had that crap taken off and had a new hydrogel screen attached. Worked like a charm it looks and feels brand new now. My tip is dont wait for Samsung's official screen protector cuz its a shitty plastic protector anyway. Its not worth risking your phone cuz that screen replacement is expensive.
@@Johnmims65 I did not have samsung care as it would cost about $500 plus a $180 deductible where i live. Which is the same cost of paying for a screen replacement. I heard in the USA its cheaper.
I removed the screen protector. Did you try that? My problem is the inner screen doesn't respond to my finger. OK with S pen.. Samsung tech support transferred me to sales.
Had literally the same problem as you from the get go. Start with bubble then small block line and screen bleed gets worse over time and now my screen is 90% dead pixels. And the inner screen inoperable. Samsung says its my fault for breaking the device…… For small scuffs on the hinge
Yeah it's like they are reading from a script on what to say. They know it's their fault but will blame the customer. Pretty bad history with the note phones catching fire years ago and they blamed the customer until it happened too many times and they could no longer hide the problem
I hope we will get the action lawsuit soon. 2k phone, after warranty expired than phone black out n dead phone…. One of my iPhone do the same thing after the warranty expired too.
Even the non foldable Samsung phone are plagued with screen issues, tired to reach out to Samsung and they didn’t cared. I just switched back to apple!
Fold z3 when you open your fold, be careful not to open completely flat because then a black LCD line will come down your screen on both sides, as if it gets a crack. samsung makes mistakes after mistakes, blames people and does not cover your mobile. and that screen protector ruins us when you fold your mobile it's only there so you don't open it all the way up it protects in a way but it destroys more than it helps. samsung is not ready to fold, don't believe in 4 or 5 either. we are in 2023 we have to get this under control for me it's like going back in the future the same history is repeated again and again. companies only think about how they can cheat you and take extra money out of your pocket.
I am sorry to hear from Samsung me i was buying a Samsung phone but won't near them with the screen problem they have at moment they are greedy and they don't care about their customers they think that their phones are flawless and don't think of people buying them sorry to hear the way they treated you 👍👍😡😡
I faced the same issue with my fold 4 here in the UAE after 10 months of usage. The crease bubbbled and eventually the black line developed and the entire inner display went black. They refused the samsung warranty and i had to pay 575 dirhams (160usd) as i had samsung care plus. This was so rude on Samsung's part not to honour the original warranty as this is clearly manufacturing faut. The reason they cited was a small dent on the botton part of the hinge. I was using the original samsung case with the pen which ironically has no hinge protection. I was told that samsung online policy states that the fold device is a 'sensitive device' and hence is vulnerable to drops . This was so ridiculous experience after spending almost 7000 dirhams (2000 dollars ) for a premium flagship device. Heartbroken
Samsung refuses to take responsibility for a defective product. There is too much evidence to ignore. Recall they initially took zero responsibility for the Note 9 phones catching fire until the media became involved
My wife's 15 month old Z fold 3 5G did this EXACT SAME THING!!! Just called Samsung and they said.....oh no problem......we will "let" you trade that phone in on a new one....but the repair would be over 400 bucks. No thanks Samsung!!
Same here. My z3 fold did the same in October 2022. Sent it in and they replaced the whole screen under warranty. So got it back and one month later the center went black again and half the screen touch worked, the other half stuck. ( maybe the replacement was not done correctly, maybe they use cheap crap to replace the original screen)Sent the phone in again, but this time Samsung said that the phone screen was damaged by me and I had to pay 900NZD to get it fixed. I know for sure as a fact that I did not bump the phone, it did not fall at any stage nor did I damage the screen......but who am I to argue with some clerk behind a desk. I paid it as I still have another year on contract to repay the phone. Anyway, I use the front screen now more as to try spare the inside until I paid the phone contract. Never Samsung again for me.
Oh wow that's insane. Thats pretty much all you can do now is use outside screen. I did for a few months until I bought my pixel. Honestly I like my pixel better as well.
Been saying it for years...these phones are heavily flawed in design alone. They REQUIRE this screen protector-like adhesive to hold all of the extremely sensitive pieces on these phones together, and one wrong move, literally, will spell doom to an extremely overpriced type of phone that does nothing special in terms of functionality. You basically threw your money away on a poorly made luxury, not quality, device. I'm not surprised that the dimwits that heard, instead of seeing your problem, immediately thought it was a user error due to the damage to the screen. That's all they needed to base their poor judgement off of, despite not actually assessing the issue because...they could only hear about, not physically see the issue you described. In other words, customer service reps and door knobs go together.
Love samsung but lately their business moto hasn't been ideal. Sucks because Apple has the best customer service. I just don't like Apple products like that. I hope samsung revamps their whole customer service staff and the way they have been doing business because if they can get that together that will improve their ranks
I have the Fold 5 and the same thing happened to me, I had it covered threw my carrier , so I got a replacement. But I did notice the air bubble first, then 3 months later, had the solid black line and the inside screen wouldn't have any responds with touch. I say the screen protector is the problem with these. Hopefully they fix this issue with the Fold 6 coming soon. I know they changed the hinge on the new one coming out.
Just open my fold 5 today after a nap and i have a small diamond shaped dead pixel right in the Middle of the crease😩only had the phone since February. Im s.o.l.
Same thing exactly just happened with my phone today and i called them and gave me the same answer and I'm responsible and my phone has not even one scratch and i never dropped it and i had it for only 7 months!! I'm going back to iPhone and never will buy Samsung again .
Shameful customer service is all I can say. So many people have been affected by this from what I read. Samsung should take some responsibility, or at least acknowledge there's a problem
Makes sense. However I normally am not holding another phone to film so usually 99.9% of the time it's opened with using both hands. Carefully and slowly.
HI Van, I brough my Z fold 4 on 24 Aug, 2022 and a couple of weeks back I saw first the inner plastic peeling of from center and then the line of death appear in the center. Could you pls share any best solution I could apply talking with Samsung?
I have the fold 4 that just went over a year old. The same exact issue with screen. Started peeling at top, then the black started down the middle. Now the screen is totally unresponsive. I'm waited on my replacement from T-mobile, then on my way to trade it for the new iPhone. I'm not even going to open it up. I've been a Samsung fan for years, even through the blow-up phone. (Note 7) But this has made me lose my faith in Samsung. I even carried back a new Samsung TV i bought last week. Also, when i carried it to a Samsung authorized dealer, they just rolled their eyes when i walked up with phone in hand. They already knew what was going on before i said anything.
Thank you for sharing. I just hope now with all the evidence of how many people this has happened to makes them admit it's a product defect and stop blaming the customer. The note 7 catching on fire issue i recall Samsung denying responsibility initially until it hit the news media
I have the exact same problem with mine purchased in September 2021. I wanted to get it fixed by my mobile ISP and they simply refused for the same reason as you. I am from Apple... I have never had any issues with them, I think I will go back to them soon enough. I am extremely disappointed.
I bought the fold 4...regret, regret, regret. Got the inner black screen of death. Thanks to youtube I opened the phone (not under warranty, still have months to pay for it on tmobile) and am waiting for parts I ordered on ebay. Once I fix it, and pay it off, will NEVER EVER GET A FOLDING PHONE AGAIN. To many moving parts.
Yeah my s21 was playing up and they refusing too fix it cause it had an tiny dent near the charger port claiming it voided my warrenty .... which forced me too update petty if u ask me ... If this happens too me i just go too apple
Me too, i have a two mobiles Al it's a same problem and both have problem same time , we have to do something and force Samsung repair under warranty or replace the mobiles
All kinds of screen related issues with the Fold. Technology is still too flimsy- perhaps that's why Apple don't have a Fold yet? Samsung just fob us all off.
They should get sued for it, marketing the phone as a daily driver possibility, outside phone, but cannot even handle moisture from temperature changes. If they want it to be used inside always, it shouldn't be called a phone and shouldn't have sim tray.
Horrible customer service experience with Samsung specially with lowlife customer service out of the country. They would not acknowledge that same problem with so many customers.
Does Samsung z flip series have inner screen damage before Ultra thin glass like not smart Samsung z flip series is worse and don’t have usable screen As z fold series has usable screen while inner screen is damage
That sucks man. The cost of a new screen is not worth it. U left mine in the drawer, bought a pixel for $100 and it has been great. Cheaper than fixing the fold
I had a bubble in my screen protector for over a month that didn't happen to me I had a new screen protector put on than I brought a whitestone premium and put it in myself it looks like your fold 3 was bent to far when you open it everyone says I never drop it looking your front screen it looks like it been drop before anyways to get it fixed get insurance through your carrier it's a lot cheaper doing it this way just a heads up and it cheaper if you ever need the screen fixed with AT&T it's $299.99 for a like new fold and $29.99 for screen repair I think just a heads up
Valid point but it's much more expensive in Canada. It started with a bubble for me as well which Samsung agreed to replace. But 4 months later and they still have not yet received the replacement protector. Eventually the screen gave out. I bought the phone directly from Samsung, not my carrier. Their protection plan costs the same as fixing the phone. 40% of the phones cost, $800 Canadian. It's cheaper to buy a Google Pixel. As for bending too far this is the first I've heard. It seems odd that unfolding a foldable screen is bad for the phone, it's kind of the purpose of the phone.
this also happned just today to my 1 year 2 month old fold 3, sucks such an expensive phone can be this faulty considering i used it very seldom as a back up phone. i guess there arent alot of users to make such big noise for this issue. im back to my 14 pro max.
Samsung blamed my wife saying physical damage to screen with scratches but it has a screen saver on so obviously samsung screen saver is shit also it had a protective case on from new so no damage but they still blamed my wife we asked for photos but still waiting do not buy from samsung con artist as warranty is not worth the paper its written very unhappy
I just replaced mine for free at the Samsung service center today. My fold 3 screen protector starts failing about 10 months of ownership. I was lucky to be able to replaced it asap. Samsung only gives 1 free replacement for fold 3 whereas fold 4 gets 3 free replacement. Damn it... the next time I replace the screen protector will cost me about USD 50.00 🤬
Where is my free replacement? I was on the phone with them several times, spoke to several different people, including managers, but I got nowhere. I wish I had taken pictures of my damaged phone before I sent it. When I get my repaired Fold4 back, for which I had to file a Care+ claim to get it repaired, I will be making a video about it as well. It's good that you had your phone repaired, but those free repairs you're talking about, as you can see from the majority of the comments, we were told to "f off" with a sorry, saying it's our fault. I want to show you the perfect condition my phone was in before that claim; it's not my fault.
Exactly the same thing has happened to me today. Stated that I must have damaged the phone. Slight mark on hinge is their justification for the refusal to repair. Quoted £500....
Same thing happened to me today. My Fold 5 all of a sudden developed a bubble in the middle of the screen. It was irritating but didn't think to much about it. 2 weeks later I noticed that there was dead pixel circle coming from around the bubble circle which made me worried. Went to a repair center to replace the screen protector and yes, the screen where the bubble formed is damaged. The repair tech told me that Samsung would deny me warranty as the hinge was scratched... I explained to him that I'd never dropped the phone, always had an original Samsung case on (obviously I'd doesn't cover the hinge) but he told me that it was no use and that I should sell it as quickly as possible and never buy a fold from Samsung again 😮 Like WTF... Asked how much it would cost to repair the screen and was told 600 euro. Biggest regret ever buying this phone
Mine did the same the top and bottoms got a real small start of lifting up. I never dropped it and very rarely open the phone. Samsung is crazy i cannot believe this im sure a class suit will come soon. Im trading it in for the s23 ultra before it goes bad. If they even honor it. Ill never buy a product again if they dont.
I have a z fold 4 I purchased it September 4, today on December 24th my screen developed a black line down the center opened screen out of no where, my phone hasn't been dropped. Cracked nicked. Nothing it's in literally prestine condition. Always cased and protected. I'm literally going this Monday to a samsung recommended store.. to see if they will fix my z fold 4.. under aamsungs warranty.
Replaced under samsung warranty free of charge, screen was deemed defective at the store before I called Samsung, nice and swift 5 days i had my phone back and repaired
This Happened today with my zfold3 25 may 2023. Its so saddening I got such an expensive device and didn't even has been a long time. How can Samsung sell such poor quality stuff. Shame on you Samsung 😕
Same thing happened to my Zfold 4 so its not just Fold 2 or 3. And i never dropped my phone kept in a case but 1st you get screen bubbles and then cracking noise and bammmm screen starts bleeding
Same thing just happened to me. Samsung wants me to pay $600 to fix the screen or trade it in and spend $1200 to upgrade to the Fold 5. Why would I upgrade to a device that will probably also break and Samsung will try to force me to spend more money on their faulty products.
Me too I never dropped My fold phone it's came put of blue and said I didn't have warranty I already had warranty in the system they just lied to me straight up because they knew without warranty i pay for $550 for replacement
Similar issues here in Singapore , my inner screen no longer able to auto transfer images from external screen while unfolds and worst ，no sound from unfold anymore after 14 months of use , Samsung says mother board issues and unfold screen issues and need to replace with huge cost . Good bye to Samsung folding device from now till further notice
This just happened to me! My inner screens totally kaput! Samsung Centre says I have to pay SGD660 for replacement!! and they will need 5 days to repair. All settings will be wiped out!! My warranty just expired 2 months ago.
Remember, what goes around comes around! It comes in thousands of different forms. Just remember anyone willing to spend $2000 on such a phone. Might be somebody who actually cares
Do not buy the z fold3 because the central screen breaks and the Samsung warranty does not cover it, saying that it is the customer's fault and washing your hands as possible
This same happened to me and they said same till that is my fault and they refused to replace it, I got only 1yrs out of the phone, I was so pissed off even though I stll have 1yr more warranty
My screen just stopped working completely. It'll come on if I restart it with the samsung logo but after that it goes dark didn't drop it nothing it just stopped working
@@lawrenceyeung3381 Wait- it isn't?! 😳 I was forced to buy one when this happened to my Fold 3.. What happenes if you just remove the screen protector all together..?
Happened to me last week just opened my phone as its intended to do and crack straight down the middle!! And of course samsung saying it,s my fault now left with a very expensive phone that i cannot use due to samsungs faulty screens.
Same thing happened to my fold 3. No help from Samsung. Never again. Their phones are skyrocketing in price while dependability and durability are in freefall. I jut got a renewed S21 Ultra as a replacement. MUCH better usability for pennies compared to the overpriced brick.
I too have this problem. I will never buy a Samsung phone, wasted my money feel cheated by Samsung. I cannot use my phone as it has spread over to the entire screen
I feel like a class action lawsuit may be needed. They knew this issue would happen and are refusing to fix it properly.
Exactly, there's enough evidence out there now that's a product problem, not a user problem
I am having the same problem now. Just 3 years after I bought it (fold 2). Acturally just completed the final month of finance. Right on time for a flaw designed producte to be broken. Beisdes the black screen, the whole backplate just came off byitself for no reason. Its all glued up upon close look, and glue weren't even applied evenly. Just looks like your average 10 quid kids toys that amazon sells. What a rabbish design. I'd never buy samsung product in my life
This has just started happening to me... one month out of one year. Their rep sent me to a place thst had no clue abput replacing the cover and now a month later the screen is bleeding. Absolutely nothing to do with my use.
I am having the sane issue after 1 year now.
I am facing another issue black screen inside for galaxy fold 4 , I have purchased last year Aug “22 first Samsung phone I purchased pure shit .. my iPhone 11 Pro Max still going strong without any issues and no plan for replacement
I guess I was blessed. My Fold 3 screen cover developed a hard crease dead center that was slowly growing the full length of the phone. I took it to the Samsung Experience Store in Stanford Shopping Mall and they replaced the screen cover in under an hour while I ate and enjoyed the mall. Installation was so perfect that it looks factory installed. Sorry to hear that the service isn't consistent. I've been telling everyone how great it was.
I'm glad it worked out for you James. Hopefully my situation is the exception, the product itself is amazing when it works.
I think I will still remember to tell people that it was the Samsung Experience Store in Stanford Shopping Mall "Specifically" that presented that wonderful experience. Don't wanna present the whole company in that light if some of them are leaving people hanging. I love the Fold and can't even imagine losing all that space I have to work in while still being able to fold it up and stick it into my pocket. So the success of this product will depend on after-sales customer service. They gotta do well on that if they want word of mouth marketing to bolster their digital marketing.
The Samsung Experience Store in my place tried to walk me into not initiating the warranty claim in my 6 months Z Fold 4 in the first place. I wish I was as lucky as you were, I'm still waiting for an answer from Samsung to the purple/black vertical line along the crease my phone developed when unfolding it normally.
This just happened to me and the same thing happened, Samsung blamed it on me. I tried every possible channel to rectify the situation and all of them either put the blame on me or gave me the run around. I'm so disappointed with their customer service.
There's a whole reddit page dedicated to telling users to remove the screen protector when it starts separating
A similar situation here. The original screen protector bubbled, so I had it replaced by an authorized shop. Three months later the replacement screen protector started bubbling up down the center line and I could hear it crackling every time I opened or closed the phone. Today, my inside screen went dead while it was sitting on my desk at work.
That's brutal. It's just a horrible experience in customer service.
I feel your pain bro. This happened to my flip3 last week. My fault for not getting the extra insurance on the phone. And the warranty expired 2 months ago. So Im SOL! I still have 6 months left on my payment plan for this phone. Thanks for sharing.
My fold 4 started to develop that black line too. I took the screen protective off when i notice it before it got any worse. Now my fold dosnt show any of those symptoms after i removed it. That screen protector is the caused.
Thanks for posting. I am hoping that they got those QC issues addressed. Sucks the deny, deny, deny line from Samsung. Just got the Zfold 6 on the last day of pre-order. I talked to a few Samsung authorized repair shops. Said to get the Samsung+ 2 year coverage for damage/lost stolen ($276).
I predict that I may “lose” my phone and get replacement a month before it expires then sell/upgrade to a regular smart phone.
SAME PROBLEM!!!!!!! After 1 year It started in a small bubble then black screen!!!! Very disappointed!!!!!! Out of warranty cannot cover!!!! DO NOT BUY!!! It's a scam!!!!!!
Was enjoying my fold 4 for 10 months until a week ago when the inner screen wont work then i a day later i start seeing the black lines like ink and spreading. first noticed the bubble but didnt give much thought to it thinking its just a little air that gtt in the screen protector. Went to the samsung authorized service center and am told it will cost about $900 to replace and am like waao thats the about half the price of a new fone . Am in Ghana West Africa and am wondering how many people here have similar problems. From the comments lits clear theres a general problem and if samsung is obstinate in denying responsibility, then class action is just appropriate. After all vehicle manufacturers etc do recall products that have defects
Same here. My z fold 3 cracked down the middle of the phone just a little after a year of owning it. Shouldnt be charged so much money for something to break so soon. Really disappointed with Samsung.
This happened my fold 3 literally 1 month ago, also 10 months into the first year, they told me it would be a 10 day process checking and repairing. Samsung also tried to blame me and their customer service team were rude to me also, and they wanted £479 to fix it. I ended up having to put a complaint in to Samsung and their complaints team decided they would cover it as a gesture of goodwill. They had my phone for 3 weeks before I got it back, it was not a good experience and has knocked my confidence in Samsung
The S pen should work on the inside screen despite the current damage due to the pen working off of a different layer of the display.
Similar happened to my zfold4 under warranty in first 8months. Took 6months to get back and a lot of reference numbers as they said they would fix it, but closed the case. Gave me a lot of stress as it’s a $2k phone. Their Customer Service is garbage. Just happpy they looked after me in the end.
This is happening to me right now in Australia. They have said it's my fault and I need to pay $368. Out of principle, I will never buy Samsung EVER AGAIN! and I will be telling everyone I can not to either. Like gillette, Samsung is now blacklisted for ever in our family.
Same! I hate this so much. Iam angry right now. Thief company.
Had the exact same issue .... tmobile and other companies should really stop selling these devices.
Happened to me. Was also blamed by samsung lol. Just bought the new iphone and will stick with apple now for their customer service.
Thanks for sharing, I'm more disappointed in how Samsung handled this than I am with the phone having issues as I always was worried about how fragile the device may be.
@@vandad1248 Phone was great, and if they fixed durability, i might switch. However, samsung support is atrocious if you aren't in US unfortunately. What I found more annoying was people online stating that you shouldn't worry about this happening as it was overblown. That is total bs, and people need to be more transparent that this can and does still happen, even to the new fold 4's.
@@billydale1456 it will happen to the fold 4 too, it's the same concept they used in making the screen nothings changed.. samsung is smart they know on the long run the phones will start having issue that's why they reduced the price for the zfold 4 to entice ppl the fold 3has been an eye opener.. Can't fool me again
@THANOS don't worry you think u are more careful than I am.. Its just a matter of time... As long as you open and close that inner screen forget it
Me too in two Phone happend same time but sitll i trying with Samsung why happend with two Phone same time?
I have the same issue with Fold 4. Blank screen down the middle. Rt side touch does not work. I am out of warranty, I have no choice but to pay for the repair but I dont like that this has become a common issue. It saddens me to see Samsung not standing behind their product and their customers under warranty. Customers need to get the word out. For me I am going to just switch brands, I will never purchase another Samsung product.
The same thing happened to me. They told me the same thing. I'm out of warranty. Good luck they said.
This is due to the fact that the film came off in the middle, it had to be changed urgently, if it touches the screen, there will be a black screen
It's well known that samsung avoids by all means to replace the inner screens . There is a legal issue also . They said that can replace the inner protector one time free of charge , (customer don't know it when purchase it ) that is not true as this protector is pre installed from the factory and eventually over time starts to failing .you can always make some mess in the samsung store to replace it free of charge whenever this factory made issue occurs. Have replace mine inner protector on fold 3 two times already and never wait to see lot of bubbles. Even from first signal of defectivens I am driving samsung store to replace it . If you want your phone lasts after the 2 year warranty you have always to replace the protector afterwards. Samsung is illegal on that part worldwide and the customer handle is the worst compare to any other company in the world. Shame on you samsung..
My screen protector started lifting months ago. I took it off. No issues. My husband's started lifting. He left his on and work up this morning to unk bleed
My Samsung Galaxy Z Fold 3 has a different issue. The front screen is not working or just black without light at all and can't be used. However, the main screen is still flawless
At me when I came home after a winter day, little moisture builded up when I came into my warm room, that was enough to make the screen flicker short after and then both sides were dead. When I open it, it stays black. No warranty, screen costs more nowadays than the phone is worth.
Ouch, that really is horrible. These phones are just not durable. They should not offer them until they fix the durability issue
@@vandad1248 exactly! Or they should fix their marketing which is incorrect. Because in my opinion this is NOT a phone, else it should withstand this an daily driver. If Samsung wants us to use this device at home only, then they should communicate it that way! As long this „phone“ has an sim tray, people will keep using it as a daily driver! And Samsung knows that it can’t be daily driven because temperatures. They should get sued for this.
@@vandad1248 I went into the repairshop and they told me „maybe it cheers you up a little if I tell you that you’re not the only one with this issue“ 😑
That happen because when you see the screen protetor starting to bubble or get some kind of imperfection no matter where you need to replace it or just remove it right away.
Is this phone good or not because I want to buy
@@zraAhmadme too…. I’m going with getting the Samsung care+ (additional $276)
They won't tell you this but the guy in the O2 store here in the UK said its seems to be the screen protector that cracks or bubbles up and pulls the screen with it.
That definitely seems likely
I have the same issue, not even 3 months, into the phone, and they blame me for the problem
I honestly used it like 5 times open, and one day I opened it and it had that line the right side was not working and I have never dropped or do anything to it. This is so frustrating. We need to do something and Samsung needs to fix it
I have the same exact issue and my phone is still under warranty. I sent it in for the free repair and then I received an email stating that the hinge to my phone was damaged and that voided the warranty. It seems like a lot of people are having this same issue. My screen protector also bubbled right before the black line appeared.
That's awful news and an even worse response from Samsung. I hope at some point enough people come forward that Samsung eventually offers some resolution but I know it's a longshot. Hopefully this video prevents some people from experiencing this situation going forward.
Same thing happened with me. They just said it is damaged because of me, that too without any evidence. They are gonna take ownership, one way or the other.
Happened to my Fold4, screen protector starts to bubble down the middle and somehow vacuumed sucked the screen below upon opening. We need to sue.
Yeah from what I've read about when that screen protector starts bubbling it means there is air already in between the screen protector and the screen, when you close the phone the air applies pressure to the screen damaging it over time.
So if you see that protector start bubbling take it off or bring it to any CP store for replacement asap. The unit itself can withstand 5000 folds but the shitty plastic protector starts to wear down after 8 months of use. Samsung should have tested this or give their users prior warning. I had that same issue and when I closed my phone I can hear my screen protector crackle. That scared the shit out of me I immediately had that crap taken off and had a new hydrogel screen attached. Worked like a charm it looks and feels brand new now.
My tip is dont wait for Samsung's official screen protector cuz its a shitty plastic protector anyway. Its not worth risking your phone cuz that screen replacement is expensive.
Wow, thank you so much for the explanation. I certainly wish i knew this before. I think you have just saved some phone owners a lot of cash.
Same. My screen protector made crackling brittle sound... lol
@van dad did u have samsung care +?
@van dad Asking cause i just ordered the z fold 4 3 days ago for $1,399.99 and thinking i may get samsung care +
@@Johnmims65 I did not have samsung care as it would cost about $500 plus a $180 deductible where i live. Which is the same cost of paying for a screen replacement. I heard in the USA its cheaper.
I removed the screen protector. Did you try that? My problem is the inner screen doesn't respond to my finger. OK with S pen.. Samsung tech support transferred me to sales.
Had literally the same problem as you from the get go. Start with bubble then small block line and screen bleed gets worse over time and now my screen is 90% dead pixels. And the inner screen inoperable. Samsung says its my fault for breaking the device…… For small scuffs on the hinge
Yeah it's like they are reading from a script on what to say. They know it's their fault but will blame the customer. Pretty bad history with the note phones catching fire years ago and they blamed the customer until it happened too many times and they could no longer hide the problem
I hope we will get the action lawsuit soon. 2k phone, after warranty expired than phone black out n dead phone…. One of my iPhone do the same thing after the warranty expired too.
Even the non foldable Samsung phone are plagued with screen issues, tired to reach out to Samsung and they didn’t cared. I just switched back to apple!
Fold z3 when you open your fold, be careful not to open completely flat because then a black LCD line will come down your screen on both sides, as if it gets a crack. samsung makes mistakes after mistakes, blames people and does not cover your mobile. and that screen protector ruins us when you fold your mobile it's only there so you don't open it all the way up it protects in a way but it destroys more than it helps. samsung is not ready to fold, don't believe in 4 or 5 either. we are in 2023 we have to get this under control for me it's like going back in the future the same history is repeated again and again. companies only think about how they can cheat you and take extra money out of your pocket.
I am sorry to hear from Samsung me i was buying a Samsung phone but won't near them with the screen problem they have at moment they are greedy and they don't care about their customers they think that their phones are flawless and don't think of people buying them sorry to hear the way they treated you 👍👍😡😡
Thanks for your info, becoz of it, I canceled my order, l might as well buy xiaomi fold 2
I faced the same issue with my fold 4 here in the UAE after 10 months of usage. The crease bubbbled and eventually the black line developed and the entire inner display went black.
They refused the samsung warranty and i had to pay 575 dirhams (160usd) as i had samsung care plus.
This was so rude on Samsung's part not to honour the original warranty as this is clearly manufacturing faut.
The reason they cited was a small dent on the botton part of the hinge. I was using the original samsung case with the pen which ironically has no hinge protection.
I was told that samsung online policy states that the fold device is a 'sensitive device' and hence is vulnerable to drops .
This was so ridiculous experience after spending almost 7000 dirhams (2000 dollars ) for a premium flagship device.
Heartbroken
Samsung refuses to take responsibility for a defective product. There is too much evidence to ignore. Recall they initially took zero responsibility for the Note 9 phones catching fire until the media became involved
Media involvement will ultimately resolve the issue this technology
My wife's 15 month old Z fold 3 5G did this EXACT SAME THING!!! Just called Samsung and they said.....oh no problem......we will "let" you trade that phone in on a new one....but the repair would be over 400 bucks. No thanks Samsung!!
I had mine replaced under insurance! I told them had a tiny black dot by the camera in actuality it looked like yours.
Same here. My z3 fold did the same in October 2022. Sent it in and they replaced the whole screen under warranty. So got it back and one month later the center went black again and half the screen touch worked, the other half stuck. ( maybe the replacement was not done correctly, maybe they use cheap crap to replace the original screen)Sent the phone in again, but this time Samsung said that the phone screen was damaged by me and I had to pay 900NZD to get it fixed. I know for sure as a fact that I did not bump the phone, it did not fall at any stage nor did I damage the screen......but who am I to argue with some clerk behind a desk. I paid it as I still have another year on contract to repay the phone. Anyway, I use the front screen now more as to try spare the inside until I paid the phone contract. Never Samsung again for me.
Oh wow that's insane. Thats pretty much all you can do now is use outside screen. I did for a few months until I bought my pixel. Honestly I like my pixel better as well.
Been saying it for years...these phones are heavily flawed in design alone. They REQUIRE this screen protector-like adhesive to hold all of the extremely sensitive pieces on these phones together, and one wrong move, literally, will spell doom to an extremely overpriced type of phone that does nothing special in terms of functionality.
You basically threw your money away on a poorly made luxury, not quality, device. I'm not surprised that the dimwits that heard, instead of seeing your problem, immediately thought it was a user error due to the damage to the screen. That's all they needed to base their poor judgement off of, despite not actually assessing the issue because...they could only hear about, not physically see the issue you described. In other words, customer service reps and door knobs go together.
Love samsung but lately their business moto hasn't been ideal. Sucks because Apple has the best customer service. I just don't like Apple products like that. I hope samsung revamps their whole customer service staff and the way they have been doing business because if they can get that together that will improve their ranks
I have the Fold 5 and the same thing happened to me, I had it covered threw my carrier , so I got a replacement. But I did notice the air bubble first, then 3 months later, had the solid black line and the inside screen wouldn't have any responds with touch. I say the screen protector is the problem with these. Hopefully they fix this issue with the Fold 6 coming soon. I know they changed the hinge on the new one coming out.
Just open my fold 5 today after a nap and i have a small diamond shaped dead pixel right in the Middle of the crease😩only had the phone since February. Im s.o.l.
My first fold 3 broke like that when I opened it after 6hours of having it my second fold 3 has been fine I took the screen protector off
Dude this is just the screen protector. Remove it la
It just happened to me right now thats why I am searching if its just me or an ongoing with this device. Thanks for the post.
Same thing exactly just happened with my phone today and i called them and gave me the same answer and I'm responsible and my phone has not even one scratch and i never dropped it and i had it for only 7 months!! I'm going back to iPhone and never will buy Samsung again .
Shameful customer service is all I can say. So many people have been affected by this from what I read. Samsung should take some responsibility, or at least acknowledge there's a problem
The way you open the phone, putting preasure on the screen is in fact the reason for the failure.
Makes sense. However I normally am not holding another phone to film so usually 99.9% of the time it's opened with using both hands. Carefully and slowly.
HI Van,
I brough my Z fold 4 on 24 Aug, 2022 and a couple of weeks back I saw first the inner plastic peeling of from center and then the line of death appear in the center.
Could you pls share any best solution I could apply talking with Samsung?
Unfortunately I had no luck but maybe yours being so new they hopefully exchange it. They knew about the issue and still put the blame on me
Same thing with me..Samsung should face a lawsuit for not realizing and rectifying manufacturer defect .
If my breaks an samsung pulls this on me I will never buy another phone from them.
How many folds per day do you usually do?
I have the fold 4 that just went over a year old. The same exact issue with screen. Started peeling at top, then the black started down the middle. Now the screen is totally unresponsive. I'm waited on my replacement from T-mobile, then on my way to trade it for the new iPhone. I'm not even going to open it up. I've been a Samsung fan for years, even through the blow-up phone. (Note 7)
But this has made me lose my faith in Samsung. I even carried back a new Samsung TV i bought last week.
Also, when i carried it to a Samsung authorized dealer, they just rolled their eyes when i walked up with phone in hand. They already knew what was going on before i said anything.
Thank you for sharing. I just hope now with all the evidence of how many people this has happened to makes them admit it's a product defect and stop blaming the customer. The note 7 catching on fire issue i recall Samsung denying responsibility initially until it hit the news media
I have the exact same problem with mine purchased in September 2021. I wanted to get it fixed by my mobile ISP and they simply refused for the same reason as you.
I am from Apple... I have never had any issues with them, I think I will go back to them soon enough.
I am extremely disappointed.
I bought the fold 4...regret, regret, regret. Got the inner black screen of death. Thanks to youtube I opened the phone (not under warranty, still have months to pay for it on tmobile) and am waiting for parts I ordered on ebay. Once I fix it, and pay it off, will NEVER EVER GET A FOLDING PHONE AGAIN. To many moving parts.
Samsung customer service is very poor. I had a lot of issues and frustrations dealing with them in the past.
Yeah my s21 was playing up and they refusing too fix it cause it had an tiny dent near the charger port claiming it voided my warrenty .... which forced me too update petty if u ask me ...
If this happens too me i just go too apple
Me too, i have a two mobiles Al it's a same problem and both have problem same time , we have to do something and force Samsung repair under warranty or replace the mobiles
All kinds of screen related issues with the Fold. Technology is still too flimsy- perhaps that's why Apple don't have a Fold yet? Samsung just fob us all off.
Well said. Technology still requires improvement, let's wait til customers can get a more reliable product
They should get sued for it, marketing the phone as a daily driver possibility, outside phone, but cannot even handle moisture from temperature changes. If they want it to be used inside always, it shouldn't be called a phone and shouldn't have sim tray.
Horrible customer service experience with Samsung specially with lowlife customer service out of the country. They would not acknowledge that same problem with so many customers.
Does Samsung z flip series have inner screen damage before
Ultra thin glass like not smart
Samsung z flip series is worse and don’t have usable screen
As z fold series has usable screen while inner screen is damage
Same issue with my fold 4 at 14 months. 2 months out of warranty.
Options 500 to fix screen or 900 and do the upgrade.
That sucks man. The cost of a new screen is not worth it. U left mine in the drawer, bought a pixel for $100 and it has been great. Cheaper than fixing the fold
That's messed up to say that the device got damaged cause it's the consumer's fault!
See how you are closing it, of course it will be like this 😢
Just happened to me exactly the same last night. no dropping no spill
I had a bubble in my screen protector for over a month that didn't happen to me I had a new screen protector put on than I brought a whitestone premium and put it in myself it looks like your fold 3 was bent to far when you open it everyone says I never drop it looking your front screen it looks like it been drop before anyways to get it fixed get insurance through your carrier it's a lot cheaper doing it this way just a heads up and it cheaper if you ever need the screen fixed with AT&T it's $299.99 for a like new fold and $29.99 for screen repair I think just a heads up
Valid point but it's much more expensive in Canada. It started with a bubble for me as well which Samsung agreed to replace. But 4 months later and they still have not yet received the replacement protector. Eventually the screen gave out. I bought the phone directly from Samsung, not my carrier. Their protection plan costs the same as fixing the phone. 40% of the phones cost, $800 Canadian. It's cheaper to buy a Google Pixel. As for bending too far this is the first I've heard. It seems odd that unfolding a foldable screen is bad for the phone, it's kind of the purpose of the phone.
this also happned just today to my 1 year 2 month old fold 3, sucks such an expensive phone can be this faulty considering i used it very seldom as a back up phone. i guess there arent alot of users to make such big noise for this issue. im back to my 14 pro max.
Now you have to buy Huawei mate xs 2 choose the Harmony Version
Yes my wife phone is the z3 but folds the other way and in the centre where it fold same problem.
Samsung blamed my wife saying physical damage to screen with scratches but it has a screen saver on so obviously samsung screen saver is shit also it had a protective case on from new so no damage but they still blamed my wife we asked for photos but still waiting do not buy from samsung con artist as warranty is not worth the paper its written very unhappy
That is a brutal response from Samsung. Thank you for sharing your experience.
I just replaced mine for free at the Samsung service center today. My fold 3 screen protector starts failing about 10 months of ownership. I was lucky to be able to replaced it asap. Samsung only gives 1 free replacement for fold 3 whereas fold 4 gets 3 free replacement. Damn it... the next time I replace the screen protector will cost me about USD 50.00 🤬
They cost $20 on Amazon.
Where is my free replacement? I was on the phone with them several times, spoke to several different people, including managers, but I got nowhere. I wish I had taken pictures of my damaged phone before I sent it. When I get my repaired Fold4 back, for which I had to file a Care+ claim to get it repaired, I will be making a video about it as well. It's good that you had your phone repaired, but those free repairs you're talking about, as you can see from the majority of the comments, we were told to "f off" with a sorry, saying it's our fault. I want to show you the perfect condition my phone was in before that claim; it's not my fault.
My Z fold 3 problem is no sound when open, it's happen after recent update. Customer service to repair cost abt $600.
It happened to me as well, normal use, just one day a black line in the inner screen
TIME FOR A CLASS ACTION LAWSUIT EVERYONE
One country has started a class action, not sure if for same reason. But every country should launch a suit
Too many people and too many locations having the same exact problem doesn't mean it's a user error to faulty equipment defective device
had mine for over yr...i replced my inner screen my self...no issues
Hope this dont happen too my fold 4 cause i will kick off if they try this with me ...
Going through the same thing.. started giving me problems after the bobbles came out
Exactly the same thing has happened to me today. Stated that I must have damaged the phone. Slight mark on hinge is their justification for the refusal to repair. Quoted £500....
Same thing happened to me today. My Fold 5 all of a sudden developed a bubble in the middle of the screen. It was irritating but didn't think to much about it. 2 weeks later I noticed that there was dead pixel circle coming from around the bubble circle which made me worried. Went to a repair center to replace the screen protector and yes, the screen where the bubble formed is damaged. The repair tech told me that Samsung would deny me warranty as the hinge was scratched... I explained to him that I'd never dropped the phone, always had an original Samsung case on (obviously I'd doesn't cover the hinge) but he told me that it was no use and that I should sell it as quickly as possible and never buy a fold from Samsung again 😮 Like WTF... Asked how much it would cost to repair the screen and was told 600 euro. Biggest regret ever buying this phone
Samsung also refused to fix mine saying it was damaged by me. Luckily O2 just let me swap to an iPhone free of charge.
Mine did the same the top and bottoms got a real small start of lifting up. I never dropped it and very rarely open the phone. Samsung is crazy i cannot believe this im sure a class suit will come soon. Im trading it in for the s23 ultra before it goes bad. If they even honor it. Ill never buy a product again if they dont.
I have a z fold 4 I purchased it September 4, today on December 24th my screen developed a black line down the center opened screen out of no where, my phone hasn't been dropped. Cracked nicked. Nothing it's in literally prestine condition. Always cased and protected. I'm literally going this Monday to a samsung recommended store.. to see if they will fix my z fold 4.. under aamsungs warranty.
Ouch, good luck with Samsung customer service
Update??
Replaced under samsung warranty free of charge, screen was deemed defective at the store before I called Samsung, nice and swift 5 days i had my phone back and repaired
had to pay $540 to repair my inner screen and that's with it still under warranty. Never again will I deal with foldables.
Weird seeing as my fold 3 has survived everything its been thrown at.
Same issue with me here in India. It happened within 6months and they just disowned the handset. Never Buy This Phone!!
This Happened today with my zfold3 25 may 2023.
Its so saddening I got such an expensive device and didn't even has been a long time. How can Samsung sell such poor quality stuff. Shame on you Samsung 😕
Same thing happened to my Zfold 4 so its not just Fold 2 or 3. And i never dropped my phone kept in a case but 1st you get screen bubbles and then cracking noise and bammmm screen starts bleeding
Same thing just happened to me. Samsung wants me to pay $600 to fix the screen or trade it in and spend $1200 to upgrade to the Fold 5. Why would I upgrade to a device that will probably also break and Samsung will try to force me to spend more money on their faulty products.
Me too I never dropped My fold phone it's came put of blue and said I didn't have warranty I already had warranty in the system they just lied to me straight up because they knew without warranty i pay for $550 for replacement
Similar issues here in Singapore , my inner screen no longer able to auto transfer images from external screen while unfolds and worst ，no sound from unfold anymore after 14 months of use , Samsung says mother board issues and unfold screen issues and need to replace with huge cost . Good bye to Samsung folding device from now till further notice
I am not surprised to hear this. My new Pixel phone cost less to buy than the repair cost Samsung quoted
Whts the charges for repair this issue?
This just happened to me! My inner screens totally kaput! Samsung Centre says I have to pay SGD660 for replacement!! and they will need 5 days to repair. All settings will be wiped out!! My warranty just expired 2 months ago.
I can't believe what they charge to fix it. Terrible product
Remember, what goes around comes around!
It comes in thousands of different forms. Just remember anyone willing to spend $2000 on such a phone.
Might be somebody who actually cares
It's happening to me with pink line and cover with Z fold.😢😢 what can i do?
See if they honor the warranty, they will look for a reason to blame you for the damage but it's worth a shot
Do not buy the z fold3 because the central screen breaks and the Samsung warranty does not cover it, saying that it is the customer's fault and washing your hands as possible
Just happened to me on my fold 4. Barely even used the large screen
This same happened to me and they said same till that is my fault and they refused to replace it, I got only 1yrs out of the phone, I was so pissed off even though I stll have 1yr more warranty
My screen just stopped working completely. It'll come on if I restart it with the samsung logo but after that it goes dark didn't drop it nothing it just stopped working
Same problem with my fold 4
OMG, fold 4 is not any better
@@lawrenceyeung3381 Wait- it isn't?! 😳
I was forced to buy one when this happened to my Fold 3..
What happenes if you just remove the screen protector all together..?
Been thinking about getting the samsung z fold 5 when it comes out. But. This probably will change my mine
I have the same exact problem for me i drop my phone thats why a thought it was my foult. I like you video
Happened to me last week just opened my phone as its intended to do and crack straight down the middle!! And of course samsung saying it,s my fault now left with a very expensive phone that i cannot use due to samsungs faulty screens.
Same thing happened to my fold 3. No help from Samsung. Never again. Their phones are skyrocketing in price while dependability and durability are in freefall. I jut got a renewed S21 Ultra as a replacement. MUCH better usability for pennies compared to the overpriced brick.
I too have this problem. I will never buy a Samsung phone, wasted my money feel cheated by Samsung. I cannot use my phone as it has spread over to the entire screen