Session 3: Assessment Tools - In-Tray Exercise - 21st Nov 2021

In-Tray / In Basket Exercise
1. Instructions Real Work Scenario
• Information overload
• Multiple requests
• Memos
• Different Demands
Your assistant has left 13 items (documents) on your desk marked for your attention
These appear in a variety of formats including emails, letters, reports and web pages, just as you would use in an office environment. Some of these items may appear to describe isolated issues, while others link to one or more of the other items.
2. Background Information You are a Manager with 10+ yrs exp and
You need to review each item and then need to provide the following:
A list of actions, written in brief, which include your analysis of the key issues in each of the listed items.
The priority that you would assign for dealing with each item.
Please use these 3
categories: high priority, medium priority, and low priority. When determining these, a
balance needs to be struck between urgent tasks (that need to be completed as soon as possible) and important tasks (that have a high impact on the business).
3. Organizational Chart of HR Dept.
CEO
|
Director
|
General Manager
|
Manager
|
Assistant Manager
|
Executive
|
Intern
Each of the role will give one task to the Manager
List out the tasks:
1. X
2. Y
3. Z
4. 1
5. 2
(it could be memos, queries, proposals, outcomes, meetings, conference calls, vendor meetings, etc….
Document Title
1 Structure of Branch
2 Branch Manager Note
3 Sales Against Target
4 Resignation Letter
5 Staff Opinion Survey Results
6 Borough Bank Web Pages
7 Team Performance Review
8 Customer Complaint Letter 1
9 Email Chain 1
10 Minutes of the Last Sales Innovation Group Meeting
11 Email Chain 2
12 Training Workshop Email
13 Memo from Operations Manager
MAKE 4 BOXES and list out the task as :-
URGENT NOT URGENT
IMPORTANT (No.1)Important-Urgent (No. 2) Important-Not Urgent
Do these task first Worthwhile, Core Task of Role
NOT IMPORTANT (No.3) Not Important-Urgent (No.4) Not Important-Not Urgent
These tasks are usually These tasks are time wasters
important to others Don't do them. Last Priority
Use your Judgement
Contact
Meritt Learning Center
Email: [e-mail];
Contact: [phone]
www.merittconsultants.com