Write Now - Ep.049: Packing & Shipping Orders with Adam
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- Опубликовано: 6 фев 2025
- On Episode 049 of Write Now, Brian is joined by Adam, our senior fulfillment supervisor, to give you more insight into what it takes to pack and ship your Goulet Pens order!
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Brian - Adam is DEFINITELY the right guy for this job! Even his presentation was well done and jam-packed with a more-than-slightly ridiculous amount of good information! All of us appreciate him and his team's efforts.
Adam - I do NOT want you to leave the Goulets /ever/ but I do have another job assignment for you. It would be far more than full time though. Please open a school for Amazon's package fulfillment centers!!!
Btw: I kinda miss the abundance of blue wrap material. It was so "Goulet" :)
Randy R Adam’s awesome, no question! -brian
To be incredibly honest and fair: ALL of your team members have been very impressive. Brian, you and Rachel have a built-in talent and skill-set plus, if I may say so here, a healthy guidance "from above." Thanks for all you do and may that continue for many more years to come!
The comments about former “overuse” of tape gave me a laugh! Years ago I sent several boxes of marketing collateral and other items for our booth with a new partner at a big photo trade show. Our great shipping team sent the big electronics and other special items. When I received what was left of my marketing materials after the show, there was quite a LOT of tape “protecting the cartons.” The next time I talked with our partner about the success at the trade show, I thanked him for the substantial tape on all edges of the boxes. I was giving what I meant to be a sincere compliment. He replied, “Oh, we were just getting back at you!” I think that was the last time I “overtaped” any package. The Goulet team has it “just right.” Thank you!
I always watch the Write On videos, even if I think the topic is not of super interest to me. Since I have been a customer of Goulet Pens for over three years, I didn't expect to be overly enlightened by today's topic, but Adam provided a ridiculously informative look at the fulfillment system, and I learned from it. Thank you.
Mermaid Purses are egg cases for sharks, skates, and chimaeras.
It’s really great that all the staff refer to to the Goulet Pen company as our company. Everyone seems so happy and content. I’m in Australia and really appreciate the new shipping rates. Just about your bubble wrap, my granddaughters love bubble wrap and when yours arrived I gave it to them, watching them trying to pop it was too funny, they weren’t very impressed.
It's really a great place to be, we all feel inspired by our mission. :) -Margaret
These videos really make me wish I lived in the area so I could thank everyone in person. And possibly work there. You have an amazing staff.
Damaged Tomoe River paper would be 'tear'ible!🤓 Thanks for putting so much thought and care into our packages 📦. Those boxes put a lot of smiles on faces.
Yes they do! (... and, yes it would.)
happy to hear that :) -Margaret
I did not expect a episode on shipping to be so interesting and entertaining.
On the one hand I realize that unpopable bubblewrap is the better option. Safer, more environmentally friendly, less expensive. On the other hand, I cant pop it
Lisa Emely haha life is full of compromises ;) -brian
My brother spent like 3 minutes trying to pop the unpoppable bubbles. He did finally succeed. He was very proud. He's 34. I love him.
@@Gouletpens is shipping international?
This was so interesting....you gave me some tips on how to mail inky gifts to my niece! I love your services and the education you provide!
I think Adam is one of the best members of your team you've had on so far. Very enthusiastic, motivated, engaging and the right amount of content in what he's talking about. Nice :D
Glad you enjoyed it! He brings that passion to the team we've got here. -Margaret
I loved the way my items come, packed so well! Glad you aren't using so much tape. I've been shopping with you through the evolution of you packing techniques. The current bubble wrap is fabulous! I am reusing it to pack up glass, etc., for my impending move. Not as much blue plastic wrap. But I love the blue! And always so accurate. Never is my order in a box bigger than necessary. Honestly, your fulfillment team is one of the reasons I buy everything I can from you. And NO packing peanuts!!! EVER! Your store, team, company is a class act. Really, I love GPC!!!Thank you for all that you do to get our items to us in perfect condition. Thank you for the care.
Thanks Jane, that really means a lot! Love that you get to reuse the bubble wrap, definitely a great option for moving. - Colin
All my packages have arrived safely and always on time! Thank you so much to the Goulet packing team. You guys are the best!
I'm loving Adam's t-shirt.
Omg. I love these videos. If you EVER need to open up an office in Northern VA, please let me know! It would be awesome to work with a group of folks that handle their employees with a ridiculous amount of care. 😊🤗 Happy Monday!
I've always appreciated the effort that goes into the packaging. Good job.
Thanks! It's something we really believe in doing well. -Margaret
Brian: "What if they wanted it packaged with a truly ridiculous amount of care?"
It's like he can see into my mind.
Pro-tip for the recycle / reuse minded out there - Goulet Values cards, if you have oily / sweaty hands or are writing with a pen that can be touchy about even trace oils on the page (looking at you Pilot Custom 912 with FA nib...) use the values card as a page protector.
Good tip! This blog also talks about ways to recycle part of your Goulet packing materials
:) blog.gouletpens.com/2017/11/recycle-goulet-packing-materials - Margaret
Thank you! I love the passion you put in all your processes and how things evolve. Excellent video!
I'm new to fountain pens so I've only placed one order with you guys as of now. It was one pen, a few notebooks and one bottle of ink. I was extremely impressed with the packaging. Keep up the good work.
Thank you so much, and I wanted to say that some of the new carriers try really hard to damage packages , I have caught them red handed, so far they Have not damaged my purchases😊👍🏻
There is a baby in Adam's bottle 😮 This must be the cutie that keeps Adam up at night!
This was a great episode. Adam gave us so much info! Thank you both.
I didn't know about the alternative shipping instructions! That's very helpful and could come in handy for me!
Thanks for the video and especially for the care you put into your packaging. This really care for your customers.
Adam & Brian, thanks for latest WN. It was interesting to have Adam comment on how the process of wrapping has changed over the years. Cool!
Glad you enjoyed today's episode! -Margaret
Thank you, Adam and Brian.
Great episode!!! Love Love LOVE the ridiculous care Goulet Pens uses to ship our tootsie Pops to us!! Thank you Thank you THANK YOU!!!
Just got my first order and your packing is amazing!!
Awesome to hear! What did you get? - Colin
The Goulet Pen Company - A gift for my cousin and a TWSBI Diamond 580 for me! So far I love it! Works great for sampling inks!
I love the ridiculous amount of care, the time it takes to open the warping extends the fun and anticipation. I do like to. Ew bubble wrap, I kept it and reuse for holiday shipping. Recycle ♻️ and reuse!
Once I asked for two Tootsie pops and you complied. This was an interesting video. Thanks, guys.
Really enjoyed that one, despite it being a slightly less interesting topic. Made me wanna place an order for a pen, notebook and ink :) Adam is a good spokesman for the company for sure. Knows just what to say!
We're definitely happy to have him on the team :) -Margaret
Perfect timing, as I received my new pen, and indeed found the contents packed as described. The box itself was crushed, beaten, and bashed. The pen, perfect! Thanks, and great job! On a side note, of all my fountain pens I have, some inexpensive, others not so inexpensive 250 bucks is about my Squeal point. But my honey loves my latest acquisition as though it’s spoken to her. Crazy! The twsbi eco clear (f) I can’t believe it, she actually wants a fountain pen and it’s only going to cost me a few buck! Awesome!!
Phew, glad the pen was not damaged!! -Margaret
Funny, my order of a TWSBI Eco Clear in Fine will come later this day (it's Tuesday already here in the Netherlands) but unfortunately not bought at Goulet because shipping would cost me almost as much as the pen does...
Great vid guys. I love your company, products, shipping and notes. I need to order something new for your new way of packing.
Great to know that if I order a bottle of ink that it will still be a bottle of ink when it gets to me, not turn into an ink stained order LOL. I could just see Brian out in the parking lot at work throwing bubble wrapped bottles of ink HAHA!!!
It is really interesting seeing inside the business to know how packaging has evolved and the reasons why. The unboxing experience should start from the moment the package is opened.
Totally agree. -Margaret
In regards to shipping in Canada we have this thing called Flexdelivery. Canada Post just delivers to designated Postal Outlets.
Brian you trust a card carrying Slytherin to run fulfillment???? Braver man than me 😘😘😘 love you guys ! Keep it up!
What no Tootsie Pop??
Sharon Bennett doh! I can’t believe we left that out...I guess that’s just a pleasant surprise to discover...but yeah we totally forgot to mention it! -brian
Thanks for the informative video. I had to laugh at the mermaid purses. I've never heard shark eggs called that.
Gave write on another shot. Minimal walking in and out, a few focusing issues but didn't feel seasick watching. Glad video quality is improving.
It's been a while since my last order but I definitely remember the tape... I had to find a box cutter to get it open lol
#tearable lol
I know you said that the bubble wrap was recyclable; but, is it biodegradable? When I used to order from Drs. Foster and Smith, the products I order would be shipped in packing peanuts. They were made in house and I think one of the customer service people told me that they were made from some kind of plant material. Anyway, they were green and and looked and felt like white packing peanuts; but, they would dissolve completely in water. I could even dig them into the soil where my flowers were planted. I never saw any problems in the health of my flowers.
Donna G so I alluded to some green bubbles we tried years ago, those were biodegradeable and we really tried to make them work. But they were twice the price, worked half as well (more damage in shipping) and we had a lot of waste because the bubbles just didn’t stay inflated, so we had to use twice as much material. It felt more wasteful using it. We searched for all local suppliers of it and found nothing that worked. The current ones we use aren’t as biodegradeable, unfortunately, the recyclable was the best we were able to find given all factors of economy, local availability, and performance. I know the peanuts you’re talking about, they’re made from corn starch. But I hate peanuts so much, and they don’t protect small, fragile products like ours very well. -brian
ALWAYS have your FedEx packages held. They are known for throwing packages, not delivering them at all and when unloading their planes and trucks, standing on packages just search youtube for 'fedex mishandling packages' or look up all the BBB complaints. FedEx tracking is also horrific. This is part of why GPC has to have the slightly ridiculous amount of care when packaging. For those of you that do not know, FedEx is contracted by the USPS to handle a good deal of their interstate and international transport.
bmmcwhirt it’s going to vary a lot based on your local delivery carriers. FedEx contracts out their delivery folks so your mileage may vary. Fwiw we haven’t had statistically significant variance in FedEx damage of our packages vs USPS, so it’s best just to pick whichever carrier you’re comfortable with. That’s why we like giving options. -brian
Andy’s nails match the Leuchtturm !
This was a great episode 😄
Happy we could have Adam join Brian again! -Margaret
I would love to see Drew's pen collection on Write Now. Thanks for all you do.
Since we've seen Brian & Rachels, that would seem like the next option right? :) - Colin
I literally just unpacked my own order from you guys
Nice! What did you get? - Colin
The Goulet Pen Company The Pilot Metropolitan! My first fountain pen
Hello Goulet-Team!
*_Questions:_* Which inks would you recommend for regular use that are not from noodler's?
Which are some pretty inks that are not from noodler's? (Like a green / blue / turquoise / purple-ish / lilac-ish)
You might ask: Not from noodler's??? Why... They are great inks! ~ We don't get them in Europe... They are sometimes extremely expensive...
Does Diamine Turquoise shade more than Lamy Turquoise? Are there some differences between these inks?
No Questions from here anymore in the text...
I recently got into fountain pens, like 5 days ago. Since I'm done with school and about to study German Tax Law I wanted to get a fountain pen. And I got myself a Lamy Viste EF with the standard Lamy blue Ink and the black converter. I'm also going to buy a TWSBI ECO EF and a bunch of Jinhao 922 for ink testing... Or just having some different inks in them since I'm going to have 2 main pens. I also want to get myself the Diamine Woodland green and the Turquoise... Does Diamine Turquoise shade more than Lamy Turquoise? Are there any major differences?
Thank you for giving us so much information about fountain pens! And respecting people that are new to the "Hobby/Lifestyle"!
Greetings from Germany!!!
Herr Keks Mir hat Lamy Grün sehr gut gefallen.
Lukas Hei Ich finde es sieht ein wenig künstlich aus (habe es aber noch nicht in Natura gesehen). Ist es vergleichbar mit dem Farbton wie er im Video von "Sort of Interesting" zu sehen ist? Tendiere irgendwie zu dem Diamine Woodland green. Es wirkt schön kräftig.
Hey there - I personally love anything from Diamine, Pilot Iroshizuku, and Robert Oster. Diamine Marine or Robert Oster Tranquility come to mind. Monteverde Charoite is one of my favorite purple inks. I've experienced more shading with Lamy Turquoise than Diamine Turquoise, but you'll see some in both. Hope that helps! -Margaret
The Goulet Pen Company Thank you so much for your quick response Margaret! I'll go with Lamy Turquoise, because of the shading. :D This really made my decision 0.0
Greetings from Germany!
Danilo de Klerk In Germany you get them only from an Italian retailer on Ebay... But it's still a big difference if you pay 12.50$ or 20€ for a bottle...
By the way... The Netherlands is a great country! I really like it!!
Mermaid's purse can have various sea-creatures. Skates and rays, and even baby sharks (some give live birth and others use purses) fun little fact
My Tomoe river paper always arrives in perfect condition. Thank you from a fellow Slytherin. I notice you have the Slytherin wax colors....is that the Slytherin seal?
Yes, it is! Sorry they didn't get a chance to show that off. Adam got it when he visited The Wizarding World of Harry Potter :) -Margaret
Mermaid purse? Could be any number of seaweed or kelp bouyancey pods. Or a shark or fish egg sac. Would need a photo to be sure
Mermaid Purse = Shark Eggs.
And I might request this treatment for my next order...
For sh@*t & giggles, I will request a mermaid purse packaging, when ordering an ink haul, just to see the quality of care, please make it submergable. Very informative vid.
Forget about the actually good information in the video, I want to know how Adam's in Slytherin and not Ravenclaw ( so detailed in the explanations!)
360 noobscope It just means that he uses his intelligence to increase his power! 😁 (I'm a hufflepuff)
Is Adam Rachael’s brother?
Nope! Do they look alike? - Colin
Rachel has more hair! (I'm allowed to say that because I don't!)
The Goulet Pen Company I think the smile is similar.
They /are/ both infectious!