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My KDP Account Got Terminated!
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- Опубликовано: 18 окт 2022
- Currently, we are witnessing a high number of KDP accounts being terminated.
And unfortunately, the initial email you get from KDP about a terminated account is typically pretty vague. There are many ways your KDP account could be at risk.
In today's video, I'll discuss some of the main reasons why KDP accounts are being terminated recently. Including, how my kdp account got terminated.
I'll even give you tips on how you can try and rectify things with KDP if you find that your KDP account gets terminated.
KDP Community Guidelines: kwheelerbooks.com/KDPGuidelines
#kdppublishing #KeithWheelerBooks
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My account was closed today and I am so devastated. I put so much work into it and I was not being dishonest. I’m glad I saw this video. It helped ease me so much. Thank you!
I’m so sorry to hear that your account got terminated, but I’m glad I was able to ease your mind. If you believe you were doing everything correctly, reach out to KDP support and let them know that you believe your account was terminated in error.
@@KeithWheelerBooks I had multiple accounts but forgot about it, what should I do?
You can ask kdp if you close the other accounts if they would reinstate the terminated account.
Sadly my account was closed within 30 days of opening it and uploading my book. It was Christmas season and I did not check emails, and it wasn't until January 31st that I saw the suspension and emailed to find out why. Unfortunately by that time it was too late and my account was terminated
Reactivation account Amazon kdp to 2022
My account was just terminated after 12 years. You can pretty much put me in the devastated column. It never occurred to me that Amazon would terminate my account and ban my books for sale on Amazon. And they stole the 2 months of royalties that they owe me for sales already shipped and on the account. I have always been able to work through issues in the past with their support but now it's just AI auto-generated responses. I'm sure that nobody is on the other end looking at my case. You used to be able to be able to talk to a real person if the problem was serious enough, but when every response is the same text, it's clear that it's just an automated response and they are intentionally making it impossible to talk to a real person. I responded that I recognize my mistake and would like to work with them, but after 12 years or so, they have just given my books the boot. I'm only hoping that there are some options for me to get the books back in print again by another POD company. I hope it doesn't cause me problems with other POD companies that Amazon has blacklisted my books. It's complete BS how a computer program can shut down a successful author with 5 books that each have over 100 - 5 star reviews. Basically I have to start my business over from scratch because of relying on Amazon KDP. I hope I can find a good option or even multiple options that can match the sales through Amazon.
I am so sorry to hear this happened to you! While, I do hope that kdp reinstates your account, either way, I do suggest that you try ingramspark, Lulu or Draft2Digital or any combination of these amazing options to try and diversify your business.
I’ll keep you and your business in my prayers and please keep us apprised of how things go.
To your point about Amazon blacklisting your books... My KDP account was recently terminated and I had read that other platforms wouldn't publish any of my KDP books - I would only be allowed to publish new books. But the customer service people at Draft 2 Digital assured me that I would be able to publish any of the books from my terminated KDP account and they would distribute them to all of their multiple outlets - EXCEPT Amazon... Big props to the CS department at D2D - they are the polar opposite of the KDP CS department. They provide prompt, concise and clear answers to any questions you may have... and don't send you annoying computer-generated bullshit emails...
Thanks for the info. I absolutely love D2D!
This is great, Keith! As usual, to the point, but comprehensive. I'm sharing this with my people. :)
Woohoo! Yay! I love when people share my videos! 😊👍
Insightful, professional, practical, and reassuring advice Keith! (as always 😀)
Thanks, Ali! Your constant support is always appreciated!
Thank you for responding and I love your advice!
You are so very welcome!
Thank you, Keith, for warning us about the danger of having the account terminated and reminding us to always be original and respectful.
You’re very welcome. My goal is to help others learn from mine and others mistakes.
I haven’t had my account terminated, but I have seen some people have issues because of the keywords and their books not being in the right categories. I’ll be sure I’ll read the guidelines carefully so I don’t run into any trouble. Thanks for this video.
That’s another huge glitch right now that can still eat into your sales, especially with Q4 right around the corner. Here’s hoping everything gets fixed soon!
Well... I believe this is my first comment ever on RUclips and I'm happy to do it on your channel in particular. I mean... after reading all of the comments here and seeing ALL your responses - there's probably no better place for my first comment than this video and your channel. You've earned yourself a new subscriber. 👍
Good job!
Wow! Thank you so much for your kind words! It means the world to me! 😊👍
My account was recently closed. I used all my images for my coloring books from canva pro and double checked to make sure they were free for commercial use with no attribution required. They still told me that I had a copyright infringement. I spent over 10 hours, trying to sift through every image and double check the license agreement. I also checked for trademark issues and couldn’t find any. I emailed back-and-forth with them for about a week and they would not be more specific on what the copyright was and I could never figure it out. The book that I had submitted was never published and they still deleted my account.
I’m sad but diving into Barnes and Noble now. Hopefully I will get the hang of it quicker than it took me to become familiar with KDP. Thank you for this video and for all the tips and encouraging advice you offer your subscribers.
Ugh, I’m so sorry to hear that! It really hurts my heart when I hear of people trying to do everything right, yet they get caught up in these random checks KDP does.
I’m happy to hear that you’re moving on, and that flexibility will help you succeed in this business!
Thank you so much for the kind words!
Unfortunately, no matter what the licence granted on Canva images is, you still don’t own the copyright to them, which is probably why Amazon didn’t give you another chance. I do sympathise with your case, though. It sucks.
Very helpful advice, Keith!
Thanks Brandon. 😊👍
It has just happened to me! I'm new on Amazon KDP.I've published my first 12 books and all of them were published successfully. I noticed that there was a couple of spelling mistake for some of the books and I've decided to EDIT book descriptions. First email I've received after this, my account got terminated. I'm still fighting with Amazon KDP and it's so frustrating to see how brutal they are. I'm reading the comments below this video and everyone is the same. I'll keep fighting for my rights because if something was wrong at first stage, why did they accept all of the books successfully. This's not my full time job but for many people, this is the main income and it's not nice what they're doing. I'll keep you updated under this video.
Yeah I’m sorry to hear this happened to you. Please keep us posted!
Hello, has your account been reinstated?
Thank you! Very helpful information
You’re very welcome! 😊👍
Yep, Yep. I too am here because I got Terminated out of the blue. The line: "During a recent audit of your account, we found content and/or activities that are in violation of our Terms and Conditions. Therefore, we are closing your account effective immediately." I replied nicely and asked them to reconsider and for further clarification. They replied and said they're holding to their decision and I am still none the wiser. I have some low content, some medium and some full on non-fiction - over 220 in total. After four years of KDP it's a rather devastating blow. Not only that but I teach people how to self-publish books using Canva and Amazon KDP in live sessions for goodness sake. I said I need to know the exact offence, so I can teach other people the "right way" and that would make less work for them ;) Win/Win. Anyway, I am now effectively a "cautionary KDP tale"...Gutted.
Ugh! That’s so sad to hear, especially since you’re trying to clarify to make sure you’re not teaching things incorrectly.
I hope they share with you a better explanation!!!
Same thing happened to me. I requested them to reconsider since i still dont know what exactly went wrong.
Was on their platform for barely a month before my account was terminated. Despite all the evidence I provided, they refuse to provide any further details what went wrong. I had listed only 3 coloring books, all of which I created myself. Very disappointed in the robotic responses and the lack of communication on their end. Happened over 5 months ago and still nothing from them.
that's disappointing - but will you put your books up with other publishers like Keaith suggests?
😊👍 I hope he does, because there’s still so many opportunities out there.
@@annavernick1490 that's what i'm planning to do
Excellent!
same here
Great content! Thanks!
Thank you so much! 😊👍
Great advice as usual!
Thank you so much for the kind words! Your constant support means the world to me!
@@KeithWheelerBooks 💯
😊👍
Thanks Keith 🌎 Very interesting.
😊👍
My account was closed on May 3. Thank you for this video! I must have watched it too late. I had already written several emails to them. It probably didn't look professional. First I asked them to explain the reason for the ban and then - I confessed to breaking the rules and asked them to give me a second chance. It's been 4 days - but they are silent...
Unfortunately, KDP is famous for not giving second chances, but I hope that you have better luck than others have.
Regardless of the outcome, I hope you’ve learned from this situation to ensure that you don’t run into the issue again on another platform.
My KDP account got terminated out of the blue today!!! Oftentimes, it’s particularly frustrating because a book may be rejected with very little justification and a mere reference to the KDP guidelines. I write only Word Search Books and certainly there would be no logo violations or the like. This is what I wrote to them:
“Please tell me exactly what you are accusing me of. I write Word Search Books. I wrote one about “Seinfeld” which you objected to. It was removed and I never tried to republish it. I also told you explicitly that I had written one about “Married with Children” as a tribute which was approved and I never received any comment or objections about it.
I also wrote one about my university that I attended, but obviously it should be clear that I don’t own the university.
I have used the occasional book title or movie title as clues in my Word Search Books, but only to make them more interesting. I certainly don’t see how that could be a violation.
PLEASE RESTORE MY ACCOUNT!!! I DON’T THINK I DESERVE THIS!!!”
If anyone has any ideas, please let me know. I never have made that much money anyways even though I have written more than 90 books. Maybe it’s a blessing in disguise. A lot of time and money spent advertising my books…
I really think KDP sucks right now!!!
This is so frustrating. Please keep us updated on what happens.
@@KeithWheelerBooks After having my appeal denied with absolutely no explanation/justification/transparency whatsoever, I have permanently closed my Amazon account-including my customer account. I don’t like being treated like total crap by Amazon/Jeff Bezos. I guess I’m different than everybody else where they’d buy from Adolf Hitler if he provided fast, free shipping….
If millions of accounts have been terminated in this way, millions of us should also boycott Amazon!!!
I completely understand and don’t blame you for sticking to your guns and boycotting a company that treated you poorly. I think if millions of accounts were being terminated like that, there would be a much bigger pushback on Amazon. Unfortunately, it’s happening at a much smaller scale. That in no way justifies the way you’ve been treated, I’m just saying that because it’s in a smaller scale, it effects Amazon in a much smaller way. But again, I applaud you for doing what you feel is right. And remember, there are other platforms, besides KDP.
Thanks for this. My account has been terminated and all my books have been removed from Amazon after being on their platform for five years. I have no idea why they did not give me a specific explanation. Trying to get to speak to a human is next to impossible. So I am glad to hear there are other publishing platforms out there.
Yes there other options out there.
My account was just terminated. I'm glad to see that my instincts were correct. Now I wait to see if they reply and what happens next. :( I really don't know what if anything I did wrong.
The latest batch of terminations seem to be related to trademark infringement.
Great video Keith. My account was terminated last week for something I never did. After dozen of e-mail exchanges and me proving them politely and professionally that it was a mistake, they finally got back to me today with a new variation of their usual reply: confirming the termination + told me to never contact them again.
I guess it’s over for good? I’m devastated.
OMG! That is crazy! I’m so sorry to hear that. Depending on the types of books you publish, I’d suggest publishing on Draft2Digital, Lulu or IngramSpark.
@@KeithWheelerBooks Thanks for your advice Keith!
My pleasure!
That brutal response happened to me five years ago. I'm still terminated.
@@VernalScottJust the same with me
I included the hand drawn images in my puzzle book series. They are 1 of 12 types of activities. Each volume corresponds to a chapter in my source book.
That’s fine, as I’m sure you’ve done something to spice them up and make them unique for your book.
Hi Keith, I’ve purchased a few “PLR image packs” from people selling on WP and will probably not purchase any more. I can use bits and pieces from them all, but the last one I purchased was soooo bad, I wished that I could get a refund. My son could draw a better turkey than whoever drew for the seller. I almost want to leave an honest review for her. I am learning to transfer my pen and paper art skills to digital art so that eventually I won’t have to purchase more garbage. On a positive note, my puzzle books are selling very well! Kudos to you, nudge, nudge 😂
Yeah, there are unfortunately a lot of less than professional images created. I am so glad to hear that your puzzle books are selling well! Hopefully I’ve been able to assist a little.
using a *coloring pages generator* on creative fabrica is the only solution that i really found efficient to avoid duplicated content on KDP, because it gives you a full control for the elements you need to use to create your coloring pages, like different frames, different backgrounds and animals.... etc
Thanks for the tip. I’ll definitely have to check that out!
I had my Amazon kdp account terminated on 25 February 2024. I am still trying to get it reinstated. The first mail I wasn't honoured and they said they are upholding their previous decision. I am seeking enough information on what to tell them.
The first step is to find out the reason it was terminated
Thank you for this. I got my account terminated an I have no idea why or what i did. I have been really enjoying to make my notebook but i am new at this.
Sorry to hear that. Once you know what you did wrong, you can correct it and start publishing on other platforms.
My account got terminated on 21 this month of may .... Thanks your instructions shed more light on what to do .
You’re very welcome! Best of luck!
i just got my account terminated and the reason is i published books that are in violation of amazon rules
Yeah, they’re really strict about their rules. Did they provide any insight as to what rule you violated?
It seems as if KDP is on a roll terminating accounts, targeting mostly low-content sellers AND Independent authors of romantic fiction. I just had my account terminated after 12 years. KDP now has the Big Five represented authors at pricing that KDP wanted, so the Indies who helped them build their e-book platforms are not valuable to big e-commerce.
I strongly suggest you reach out and find out why you were terminated. The terminations are typically triggered by multiple algorithms Amazon has in place. Recently, many authors I know that have had their accounts terminated have been able to prove they were terminated in error and have got reinstated.
Put simply:
1. the terminations are triggered by an algorithm (or more than one)
2. If you question it, a live agent will be assigned to look into it
3. If you’re proven to have been wrongly terminated, they can reinstate you.
While there are no guarantees, if you DON’T question it, you’ll definitely not be reinstated.
I hope this helps!
Just had my account suspended 5 min later it was closed. I replied that I have commercial rights to use images from Canva Pro for ebooks, etc. I will see what happens, My content was changed to fit a fairy tale that is not anywhere else.
Please let us know how things go. I’ve been hearing of quite a few termed accounts being reinstated.
My account got closed and I just noticed it today when I was going to log in. I didn't received any email or anything about it so I don't know how much time ago it was closed. I'm trying to reach the chat support, which helped me a lot setting up my account about a month ago, but I don't get the option for chat anymore. I legit don't know what is going on. I just published a photography book of my work on some trips I made, all the photos are mine, and the little text is has it was written by me too. The book is still published on Amazon though, so I think people can still buy it, but if my account is closed I don't think I'm getting any money from those sales. It's really weird to me because even if they had an issue with my content, they would knock it off their platform too.
That is odd. Perhaps you can message them through the kdp help option.
Hi Keith, thanks for the video which hopefully in our case will prove to be very useful in having our account reinstated 🤞In you professional opinion which POD platform is the best alternative?
It honestly depends on what types of books you’re publishing. If you’re doing lined journals or other no content books, then Lulu is your best option.
If you’re publishing puzzle books, then you can go with Ingramspark or Lulu.
If you write books then I’d do a combination of ingramspark and Draft2Digital for the ebook.
I became a writer at age 61 in Bogotá, Colombia. It has been my way to overcome my reality as immigrant. It has been my way to protest elegantly and reach the World 🌍
Awesome! Thanks for sharing and best of luck to you and your writing journey! 😊👍
My account was terminated Oct 9 2023 for violation of TM. I used "the lion, the witch, and the wardrobe" as a vella episode name. It had nothing to do with Narnia but that paramount movie series is TM. I asked to change or remove the episode but they wouldnt work with me. I had 8 books up on vella. 2 years of publishing. Im sick to my stomach.
Ugh! I’m so sorry to hear that. Yeah, Amazon doesn’t play around when it comes to trademarks. They’re afraid with trademark violations that they’ll end up being sued. So they strike hard when someone uses TM content. Luckily, you’ve learned the lesson and there are still other platforms you can publish on.
I wish you the best of luck and that your business will only blossom from here.
Thank you, Keith!
My account has been terminated more than 7 days now.
They said it was because they assumed that I have 2 accounts. But I didn't.
After 7 emails and their templates answers I figured out because of twitter that it could be happened because my older brothers account was terminated a few months ago and a few times I logged in my account with his laptop and once he did the same with my laptop. I mean he logged in his account with my laptop. It was almost year ago.
I explained everything I think could goes wrong. Send them my photo, photo with my passport, bank report to check my name on credit card that I paid for ADS. But after everything they sent me the same template answer. That I violated their Term and Condition rules and they won't open my account.
What is wrong with them? I asked what documents they need to help them solve this problem but they didn't respond.
I don't have any other account. I started publish my books since autumn of 2020. And now they banned me for their mistake!
I’m so sorry to hear that. Unfortunately, if they’re not willing to work with you there’s nothing you can do but start publishing on other platforms like ingramspark, draft2digital, Lulu, Barnes and Noble, etc.
I’m so sorry this happened to you and many others. I do wish you the best of luck on the other platforms. Hopefully, you will make even more.
Also, is it worth publishing on lulu.can we get enough sales
Since it’s free to upload to Lulu, I’d say, yes it’s worth it. It only costs you time. That said, it doesn’t have the organic traffic like Amazon does. It does integrate smoothly with Shopify, if you have a Shopify store.
they are terrible. They never answer emails on topic and i am not sure they even speak English. They are easily the worst customer service in the planet.
It is sad because, I use to compliment kdp on their customer service, but it’s definitely not what it used to be.
YOU ARE THE BEST. THIS IS SO HELPFUL. You helped me. take my time and following the guidelines. Thank you my UTUBE Mentor. If I had you on video, your fee would be sent with pleasure. What a Blessing you have been. ❤Thank you again..
I’m glad you’re enjoying the content! 😊👍
thank you bro
😊👍
My account was permanently terminated this weekend for publishing "misleading content" which I absolutely did not do. I have been on KDP for quite a few years. I have tried emailing, begging, pleading, but every email I get says that I'm out for - LIFE? It's insane. The content review team takes no responsibility for what they have done. I didn't do anything wrong, and I am sick about it. This is what happened: Saturday morning I received an email saying that I had published misleading content and specifically a journal with my photography on it and a female name. I publish the same image with different names. I had never had a flag from them like this before (I have had flags, but not this specific issue/violation). I looked in my bookshelf and they had blocked this journal. I emailed back and said that I wasn't sure what the problem was. My book descriptions are specific and accurate. I received no response. I was really nervous, so sent them the originals of the photographs. Then at about 5 PM I got the dreaded your account is terminated email. I have appealed and begged, pleaded - the responses are all the same. The account is closed permanently. I was very upset over the weekend, physically sick over all the work I'd done and hours I put into it and missing out on the December selling season. I'm going to let it go for now, and try to approach it again with them in the future. They are not above making mistakes, but they treat us like criminals. Last year my account was terminated and my bookshelf cleared by them because they said I was not using my original photographs, which I was and could prove to them. I had my account reinstated but I had to manually go in and reload each book. They admitted the mistake. I don't know what happened this time, but I'm really sick of the way they run content review. It does not have to be this way. They could do a better job and they could provide more information to the content creator. Thanks for the video above. I have to be honest, I was polite in the beginning, but started to lose it when they refused to listen to me or give me the spefic reason why this occured.
I’m so sorry this happened to you. I understand how frustrating it is especially when many times all you get in response are cookie cutter responses.
I understand what they’re doing in trying to clean up the platform, but there needs to be more checks and balances before accounts get banned.
Keep your head up and just continue to work on putting out better and better content every time you publish. That’s what I do and I find it helps me channel that frustration that I get when things like this occur.
Lets face it anybody can create an awesome book now using AI. More and more people are going to publish books using AI. KDP is flooded with books & publishers now. Its gunna get worse & worse.
By the end of next year its all gunna be turned upside down & they wont even need indie publishers any more so will be deleting accounts even more than they do now.
The real issue then is competition. Also sales come from advertising full stop. I dont make much pocket change from organic KDP sales.
So why send Social Media traffic to Amazon? Set up Shopify and sell your stuff on there. The only hassle then is customer support. But at least you will have a mailing list of customers.
While I don’t necessarily agree with your belief that there will be no need for indie authors, I do agree that using Shopify or, better yet, your own website is a great way to maximize profits while ensuring the customers that buy your books are YOUR customers.(ie a mailing list)
Yup I feel this. I am looking at other approaches, but that's what the review is for, they decide what gets published. If we have actually violated terms and conditions they should've caught that in the review...just my thoughts.
I agree, but unfortunately that’s not how it currently works.
From what I've heard, it's best to be honest and accept the mistake/error. Many people are getting reinstated now, as the bots/algorithms do make mistakes. It's best to be persistent and patient. I know a gentleman in South Asia that is assisting publishers in his neck of the woods, getting terminated accounts reinstated.
Excellent advice! 😊👍
Do you have his contact email, number etc
😊👍
@@Haupinmary can u pls provide that person's email. My id got suspended. And that was the only earning of mine
Do not trust comments like this. Anyone who says they can get your account back is a spam and not legitimate.
Is there a percentage of unique content you have to add? Is it enough if you change cover and add a personal welcome page and a contact page/"more books by me" page?
Typically, that’s not enough. You’ll want to add in a bit more. Unfortunately, there’s no specific percentage of new content required from KDP. Here’s the link to KDPs requirements for publishing public domain work: kdp.amazon.com/en_US/help/topic/G200743940
I’m currently going through my entire library checking my categories after receiving an email that flagged one of my best sellers. In my opinion the categories are fine but if they so nope, then they are going asap. My only issue in reviewing my library is finding very odd categories that Amazon has put some low content books into. I’m wondering if I should request them to be removed also, just in case??
Yes, if your book is in categories that is not relevant to it, you’ll want to get them removed to make room for more relevant categories.
@@KeithWheelerBooks Thanks for replying. Really appreciate your videos!
You’re very welcome. Thank you for the kind words!
i also had a book flagged - I think this is one f the most common things at the moment as they are trying to clean up category abuse (and in the proccess hitting people who never intended to abuse categories like you and me)
One book is not big deal as they confirmed - and they just removed the category. As fa as I can tell the issue comes up if you do something like have it in a fiction and non fiction category - which was what I had done my mistake for a notebook.
Yeah, for the most part it seems like they’re just trying to clean things up, which actually helps us all. Unfortunately, every time they attempt something like this, some innocent people get caught in the net.
I was making a Kindle version coloring guide(finished panels) for a coloring book I made, but I used the coloring book files as placeholders. I shut down the computer and went to finish the book the next day, but they had already blocked it and refused to let me make the Kindle edition, wrongly siting that it needed a third party app to use it. Even after I explained the situation, they said it will forever more be blocked. I didn't realize how close I might have come to getting shut down. Wow!
I’ve never heard of an account being shutdown based on a project in draft. Only for violations in books already live. Very interesting.
@@KeithWheelerBooks That makes me feel better. But we went round with it for over a week. I still an't figure out if I was talking to a computer or a person. Maybe that's why they didn't get miffed at me and shut me down. 😅 Thanks for your videos! They (and you) are awesome!
I appreciate your kind words.
Mine was terminated this morning. I have no understanding as to why. I've emailed KDP - asking for more information. I honestly haven't done anything intentionally. I just published my second children's book. I'm utterly gutted.
Hopefully, you’ll get a response for some clarity. Luckily, there are still options like Ingramspark for publishing children’s books.
@@KeithWheelerBooks I have one children's book on ingramspark - and I've had no sales. I hope this is some sort of mistake or I can get another chance.
Keep us updated.
Thank YOU
You’re very welcome!
My account was closed this last week, multiple emails to them and the responses were vague with no reason except content violation. I have no idea what the violation was, which book/books, and they aren't telling me. Sooooooooooo frustrating! The second email from them after asking for more information and what content I violated (nice and professional) just stated "Upon further review, we are upholding our previous decision to close your account and remove all your books from sale on Amazon." No reason UPDATE: Last letter from KDP, they said I tried to "manipulate Kindle services", I think I'm done. Still have no idea what that means and they are pretty firm on their decisions....time to look elsewhere
I’m sorry to hear that. I know how frustrating and defeating that can be. Just remember, it’s a hurdle not a wall. You can move on from this and have your business grow even bigger than it was before.
guys my account get closed two days before but i still can access reports normaly,
the question is if i'll receive my royalties
second question why they still not send me email of termination,
do i can get my account back
It sounds like just your book got blocked because if you were banned, you would not have access to reports.
To answer your question, if your account gets banned, you will not be paid your royalties. They are forfeited.
I woke up this morning to an email from Kindle Content Review stating that my account is terminated. 😢 They say that I have content and/or activities that are in violation to Terms & Conditions. They also stated that I will have no access to my account and no access to reports or other info in my account. Also not eligible to any outstanding royalties. And not allowed to reapply for another account.
Well, being a new publisher, I have no royalties 😂 but I have published 5 simple notebooks with no content. They were my practice publishing projects before submitting game books and fiction works.
I have emailed KDP through two different routes but no answer yet. If I don’t hear within a reasonable amount of time, I am considering the legal route …. Not quite sure yet. I don’t know what I did wrong. I was very careful to abide by the Terms and Conditions but ???
Keith you mentioned several platforms for people to consider. My question for you is which one or which combinations can possibly reach the same amount of potential buyers? I realize there are several variables. I’m just wanting to get an idea.
I haven’t given up on KDP but it has always been my plan to go as far out as possible. It’s good business. Thanks for all of your videos and taking the time to reply! Appreciate you!
I’m sorry to hear this happened to you. One thing people need to keep in mind is that, just because KDP terminated your account and you’re not allowed to create another KDP account, it doesn’t mean you can’t still have your books on the Amazon marketplace.
There are plenty of platforms that you can publish on that will also distribute to Amazon marketplace. Places like Lulu, IngramSpark and Draft2Digital all have distribution to Amazon marketplace.
That’s good news! Thank you so much!
You’re quite welcome!
I politely showed them we didn’t violate and asked where could it be since they claim we can ask the book was written by my 80+ year old grandmother so there’s no way she’d know, the least they can do is explain where. And they respond with the same thing everytime. Upon review we still permanently close your account.
That's crazy! I've never seen so many cases where people are getting terminated so quickly. I will say that I am a bit more reassured as I've heard of many people getting their accounts reinstated after having a polite email conversation with KDP support.
@@KeithWheelerBooks
Many people's accounts including myself have been closed without any reason, and everyone complains from time to time that their account has been closed, and they all communicate with a similar email. This means that it is the bot that closes accounts randomly
I agree. It’s very clear that a bot or similar “system” is what’s triggering the terminations. I do know that KDP has a fairly small number of employees, so I’m hoping they’ll be able to ramp up the staff to start addressing the mistakenly terminated accounts fairly soon. 🤞
Hey Keith... Just wanna say thanks for your helpful advice... I too faced the unfortunate situation of getting my account terminated last week and after writing an honest response to their email admitting possible mistakes and steps I have taken to prevent a recurrence, my account was reinstated.
They sent me a follow-up generic email instructing me to unpublish all books that violate their guidelines. I have done so, however, I have some doubts about one book title and whether or not the use of 'WORD' in my title/ subtitle would be deemed as repetitive or considered as part of the main keywords of this niche...
My title: Jumbo Word Search For Seniors....
My Subtitle: Extra Large Print Word Search Book For Adults- 1300 Words
(FYI: I did resubmit this book for review and it was not flagged, but I am also aware of the fact that a previously published book might be flagged later down the road by Amazon... I have reached out to customer support but they have only provided automated responses)
You’re welcome and I’m glad you found the video helpful. It’s awesome to hear your account was reinstated.
I don’t imagine having the word “WORD” listed in your title and your subtitle would be a violation.
Well, I have received email notifications in the past about 'repetitive or unnecessary words' in my previous books' titles. Also, based on Amazon's title guidelines, they prohibit the repetition of generic words like 'book', 'word' etc in the title. So that's why I'm unsure@@KeithWheelerBooks
I understand your apprehension, especially when kdp has a history of closing accounts without warning.
It’s good to see users like you paying attention to the guidelines and asking questions.
Keep up the great work!
The email was very vague and didn’t say what exactly I did that was wrong. I emailed them so fingers crossed I get the account back
I know how frustrating that can be. To get terminated with no clear explanation as to why.
Here’s hoping you get an informative response. 🤞
Thank you for sharing this video. I have a question regarding the concept of duplicating content. If I were to create a low-content book based on a high-content book (with some graphics and illustrations of the high content book) as a series..., could this potentially lead to a ban on my account?
No that should not be an issue. Especially if only some graphics are the same. That said, your best bet would be to reach out to kdp support and ask them. And then, save the response so you have it in case you have any issues later on.
thank you so much for your reply. i just reached out kdp support. waiting is killing me haha since my account was closed. its already 48 hours since i write them.. lets see... thank you very much. i think amazon should change this robot AI thigs to verify and delete accounts. why they even delete accounts immediatelly instead of first send an email? @@KeithWheelerBooks
Yeah I’m not sure why they terminate first and then contact.
I wish they would do what they do with Amazon Merch. They give strikes for violations and once you get three strikes, you’re terminated.
@@TobiLottahave they restore your account?
@@masinpatrick3236 yes, they did. but it took me a while. i had to write a thounsend times to amazon kdp until after maybe one week or so they reactivated my account. but i had to wait almost 3 weeks until they published my books again..
My account was terminated yesterday, and the reason being that there was a book published with the title Viagra, which is funny as I have never published such a book lol because I'm basically into the computer and technology niche, and normally all books have unique numbers when published, but this book didn't have any of such, just the title and some funny worded subtitle with different languages. I have mailed them countless times and nothing has changed.
Ugh, that’s so frustrating. I know they’re slammed with requests, etc. hopefully they’ll get back to you soon.
@@KeithWheelerBooks actually dey did and reinstated my account this morning
Woohoo! Glad to hear it! Congratulations!!!!!
They terminated my account December or January. Appealed but said we are upholding our decisions. I wrote with total professionalism. Asked what was done wrong. But no answer just don't come back. Think it was because I just published a poetry book but my misses said it was too high a price and I lowered it. I told them this in the email and said I would rectify this as soon as. But no. So went elsewhere.
Yeah it’s frustrating to not know the why. My son writes and sells poetry books and your price and changing the price would not be cause to terminate an account.
mine too ! it happened last Friday :( I emailed them with the "appeal" haven't heard back. I feel like terminating the account was a bit extreme rather than just block the book or refusing the book.
Yeah, unfortunately, since we’re playing in their sandbox, we’re stuck at their mercy. As I mentioned in the video, some of the terminated accounts may be due to a recent update they’ve done that has erroneously termed some accounts.
@@KeithWheelerBooks i only started my kdp journey 2 months ago and have not sold a single thing, its no skin off my nose except for the hours upon hours i put out creating them. I feel bad for the people who do this is a main source of income...for me I have a full time job already, this was supposed to be supplementing my income
Well it is good that it doesn’t drastically affect your income.
@@elaineroach9312 same thing with me 2 months now and I have not made any sales, that’s not even the painful part, but building the account and one day everything will just disappear because of termination it suck honestly
The pain full part is the permanent restriction
@@obolomicheal sorry it happened to you to. I had high hopes of making passive income but it didn't happen. After my termination for using the same title with different designs ( Notebook or Prayer Journal ) I just gave up.
My amazon kindle account is also blocked. whenever I try to open it I get the same message"This account has been closed"Can anyone guide me please how to resolve this issue ?
You should’ve received an email from KDP telling you it was closed and why. If you feel it was closed in error, respond to the email and state why you feel it’s a mistake. Note: if you have evidence to support your claim, that is ideal.
Best of luck!
I am new to KDP and in the processing of creating my books, would you please make a video on Additional Publishers for low - medium content. I am scared to use Amazon after reading the comments here. Even though I know I would be thorough to follow their guidelines. Having all my eggs in 1 basket is highly concerning. Tfs this video.
I completely understand. I’ve already done videos on how to upload your manuscript to Lulu, Barnes and noble and draft2digital. What other info would you be interested in?
@@KeithWheelerBooks Thank you for your reply, this is the first video of yours I have seen. I guess I should have looked at your playlist after watching this 1 before I commented :) I will check out your other videos!
I completely understand. Welcome to the channel. I have a whole playlist for publishing off Amazon. Check it out and let me know if you have any questions.
My account was close today because of violation to terms and condition which i don't really now the type of violation i did, please how will i respone to these mail and how will i reopen my account.
I’m sorry this happened. As I stated in the video, respond to the email and ask if they could elaborate on what you did wrong.
Despite what some people may tell you, the only way to get your account reinstated is if kdp does it.
Hopefully, they will provide more info and it’s all a big mistake, but your first step is to politely request more details on what you did wrong.
The good news is that, if kdp doesn’t reinstate your account there are other platforms you can publish on. But they all have similar terms so make sure you know what you did wrong so you don’t get terminated from another platform too.
Keep us posted.
My account was recently closed. I'm creating low-content journals, notebooks etc. using my own illustrations and photography. I used a template from Canva. The template had a title '5 Minute Journaling'. I thought that because this was royalty free, there wouldn't be any issue. I changed the title anyway to 'My 5 Minute Journal'. Amazon blocked the two books I'd created with this title but didn't explain exactly why. I did what I should have done at the beginning and found that the title '5 Minute Journal' was trademarked in the US in 2015, but then abandoned early 2023. In the UK however it had been trademarked in the German language by the same person, as '5 Minuten Journal' which legally includes all translations. So that was mistake number 1. I emailed Amazon KDP twice and explained that I was happy to change the title, and asked if the blocked books could be removed from my bookshelf. They didn't respond to this. I thought that because the two blocked books were only in paperback, it would be okay to use the same listing to create a hardback version and in that process change the title. I think this triggered them to cancel my account. I've emailed to ask if they would consider reversing this decision, as I'm new to self-publishing, I'm very conscious of copyright and intellectual property, and made an honest mistake. In the meantime I've switched to Lulu which I have to say is easier to use and has a better integration with Canva. Most importantly I've learned an important lesson about trademarking.
Yeah, Amazon does not play games when it comes to trademarks. Since the books are on their platform, they don’t want to be sued for trademark infringement, so when in doubt, they terminate the account.
I wish you the best of luck in getting your account back, but based on my experience, I’d suggest looking at publishing on other platforms, instead waiting around for a response from kdp.
I don’t say this to discourage you, but it’s better to start working on a plan B than just waiting around for KDP to get back to you. This way your business continues to move on.
Please keep us posted on how it goes.
I faced the same fate today. in my case, the trademarked term is "manifestation journal." I created two journals that have the term in the titles, both were not live yet. When I realized my mistake, I emailed them to change the titles and book covers. Before I could make the changes, they terminated my account. Have you heard from them since? Do you manage to get your account reinstated?
That’s odd, I’ve never known KDP to terminate accounts for books that are not published. Are you sure you didn’t have any books with trademarks actually published?
@@KeithWheelerBooks Thanks for your reply, Keith. After reading your comment, I checked uspto's database again and was relieved to find I have not mistakenly used any other trademarked term. So I probably still have a chance in getting back my account. Fingers crossed!
🤞
I got terminated because I made little mistakes in my user name in trying to login to my virgin account and after just three failed trials, I got blocked. So with everyone's testimony here, does it me it's as good as irrecoverable?
Sounds like just your login was blocked not your account terminated. You should be able to reach out to kdp support and ask for a password reset
I got terminated last because of "abnormal reading activity and attempting to publish books that violate our Content Guidelines" is there hope for me to get my account back cuz I have been writing and I keep getting this template reply
To be honest, when it comes to violating their content guidelines, they usually don’t give accounts back.
You know, I have a few notebooks published. Not many, I do children’s books these days. But these notebooks play on my mind! I know KDP has now acknowledged ‘no content’ books but I keep thinking the bots are going to flag them for duplicate content! I feel like I might unpublish them to make me sleep better! 😅
I completely understand your concerns.
they are not going to - as you say low content has been officially acknowledged and all of my notebooks were automatically tagged wit the 'low content' category. So once that is done they are recognised. The duplicate content refers to coloring books with the same pages but different covers etc. Un-publishing mine is not an option as they make up 90% of sales and i have no worries about that (them deciding they don't like the categories i use is a bigger worry as they DID flag one.
So I have gone through all books and removed any category i have a doubt about being apporpriate. If you're worried about your notebooks that is probably the main thing to check - or un-publish them if they no longer really sell many.
Excellent tip! Being mindful of your categories is a great way to stay ahead of mass cleanings like this.
@@simonsharp3319 oh yes, I get what you are saying. I’ve always tried really hard to get the right categories and never tried to circumnavigate the system. I guess, to he honest they don’t really sell for me, I have middle and high content books that make up 95% of my income, so they do nothing for me really!
It’s good that you’ve diversified your content offerings. 😊👍
Which other places can I self publish low content and kids activity books? Please let me know. Is there any other platform which works for free like kdp
Most platforms still accept low content books and most do not charge an upload fee. Other places include Lulu.com, Barnes and Noble, and Draft2Digital.
I got my account terminated, because I used free images on the internet to illustrate. I would like to know what platforms could be alternatives, and If once KDP shutted down me, the same books I sold there that have no flaws, could be sold on other platforms without any problem. Would be great to share some platforms so more people that are in the same situation could benefit. P.s. I saw ingram spark charges $50 for a book to publish. Isn´t any option to get free or discounted price? if u publish 10 books is $500. crazy
Yeah the danger with using free images is that everyone has access to them, which means, if you don’t modify the images, you have the risk of being banned for duplicate content.
Since your account is banned, yes you can put your books on other platforms. That said, most platforms have similar rules to KDP, so you’ll want to modify your interiors so those images look unique.
There are platforms that don’t charge to upload to them, like draft2digital, Barnes and Noble, etc but their distribution reach isn’t as far as IngramSpark. So, you save the upload fees, but less visibility means lower chances or sales.
@KeithWheelerBooks - My account got terminated today out of the blue for "content being freely available on the web" My only hypothesis is that I have nonfiction titles, which technically has information that someone can obviously just "Google" online. However, my titles has its own commentary. An example is let's say I have a title about "Social Anxiety." Obviously a reader can just Google information about it online freely, but my titles have personal commentary about "Social Anxiety" e.g. my experiences with it or a suggested "5 -week plan" -- I'm pretty sure this does not violate any copyright at all, because ideas cannot be copyrighted, only the expression of ideas. So is Amazon KDP no longer allowing any titles at all that have any sort of "free" information available on the web?? How can a nonfiction title in other words not have content freely available on the web? Doesn't make sense to me
You are correct that you can still create non-fiction books. From my experience, KDP usually sends this type of notice when the content within the book is actually word-for-word available on a website. Maybe not the entire book, but if huge parts/sections are basically plagiarized, that’s when they usually send this type of termination.
Now I’m not saying that’s what you did, I’m just saying those are the only instances when I’ve seen them use this verbiage. If this is not the case with your book, hopefully they will reinstate your account.
@@KeithWheelerBooks I am certain I did not plagiarize verbatim ("word for word") -- Perhaps some of the factual content might be the same, but I cited each of my sources in the Bibliography. If they don't allow this, then it was truly and honest mistake. Additionally, their bots originally flagged this title about a month ago for a completely unrelated issue (image rights), and I promptly provided it to them, to which they accepted and approved, so not sure why I get terminated for another issue. Do you know if there is any hope to reinstating an account for this type of violation? I wrote an appeal explaining my honest make and what actionable steps I will take in the future to prevent something like this from happening again. Thanks
I have definitely seen people get their accounts reinstated. So yes it’s possible. Please keep us posted on the outcome.
Praying for a positive outcome! 😊👍
@@KeithWheelerBooks Thanks! My account just got reinstated a few hours ago whewww
The irony of Amazon’s early days of selling books online, made them successful.
And now for them to slam the door on book publishers like this ??? …. Oh how the mighty have fallen.
Thanks for this video.
You’re quite welcome! The big issue is less that they’ve changed but more that the users have changed. So many people have channels and courses that teach that you can make a lot of money buy publishing books, “quick and easy.” So they think they can just throw up a bunch of garbage and see what sticks.
I truly believe that most publishers (especially those who follow my channel) are trying to do everything right, unfortunately, some are trying to work the system which makes KDP have to come down hard, like a parent disciplining their child. This means that sometimes us innocent bystanders get caught in the net.
I just hope that, as big as Amazon KDP is, that they start perfecting their algorithm so that only the guilty offenders get caught.
@@KeithWheelerBooks I understand. Thank you. And those who would like to contact KDP , it’s actually very easy and they called me within 5 minutes.
On KDP site, in the footer, select HELP, then the yellow CONTACT US button, and go through the prompts and they call back quick. No bots!!
Could you make a quick video to help some folks out with that ? 😅
I would but, unfortunately, many countries don’t have phone support through KDP. I do, however, have numerous videos where I show how to contact kdp.
My account was terminated after 10 years and I am looking for a way to get ahold of KDP and speak to a real person or hire a lawyer. If anyone has any contacts or recommendations, please let me know and thank you for the video.
Oh wow! That’s crazy. I don’t have a phone number for KDP. I’ve spoken to them before but they always called me and that was a while ago.
Please keep us apprised of how things go.
Good!
Thanks…I think! 🤔
My account was terminated because I supposedly used free content from the internet. But I made my book myself in canva for which I have a license. I'm going to send them screenshots of canva and my book.I hope I can get my account back because I worked for it for 2 years. Do you think there is a chance to get the account back?
There’s always a chance. The key if you use free images is to show that it’s free for commercial use.
I wonder if the best thing to do is to get the account to a nice level and then sell it for several times what it makes in a year. Then start another one. Cash out the account before some stupid bs kills it. Then start again with everything you've learned.
That is definitely a business strategy that some have taken. The biggest downside would be the starting from scratch.
So, if we all are making word search.. as long as our words are different it won't get flagged? It seem like the computer might see them as all very similar..
As long as they’re unique content you should not be flagged
*Hi Keith I am new to KDP. Recently closed my account for misleading. Requested many times, and I admitted the mistake but they are not giving me back the kdp account, what should I do now? I am emotionally broken because I have put so much time and effort into this account😭😭😭*
I’m proud of you for admitting your mistake, unfortunately, Amazon’s #1 priority is the customer experience, so it’s very likely, they will not reinstate your account.
Luckily, there are other platforms out there, many of which still publish to Amazon. Places like Draft2Digital, Lulu and ingramspark. Depending on what types of books you publish, may limit which platforms you can publish through, but I’d suggest start checking out those other options and, hopefully, learn from past experiences. I have videos that show how to upload manuscripts to each of these platforms.
*I am Bangladeshi Can I withdraw money from other marketplaces through Payoneer?*
I’ll be honest, the platforms change their payment options from time to time. So your best bet would be to go to the platform, click on their help option and check their knowledge base for what payment options they offer.
Hello sir, my account was closed this morning because of a trademark.
Please how can I fix it
If your account was closed the only thing you can do is ask for it to be reinstated and offer to take down the book.
My account was terminated today. It'll probable be a while before I get answers.
Update: They still wont tell me what was the issue and have decided to uphold their decision to terminate my account.
Yeah, KDP is super slammed with queries and requests. I hope you get answers soon!
@@eliasiduh3393 yes I have an Instagram account.
my account just got closed today and they sent me an email today, I had 2 books that I self created myself and I know I have not violated any terms and conditions or community guidelines I did politely ask but they are out of the office until January 3rd so I hope to get a response soon
Best of luck! 🤞 Let us know how it goes.
@@KeithWheelerBooks got reinstated today they said my RUclips planner was the issue I’m like how I made that but it’s fine I don’t really sell it so I’ll remove it and not worry about it I sell other planners plus my self published written books I have for this coming year
Probably because RUclips is a trademarked name. Glad to hear you got reinstated!
Can you recommend some other platforms for print on demand books?
Absolutely! Lulu, Ingramspark and Draft2Digital are great options for self-publishing your book. And you’re in luck because I have videos that show how to upload to each of these platforms.
My account was closed due to *TRade mark* -if you dont mind put one video regarding finding trademark words-
I can definitely do a video on how to do trademark research.
Hi keeth
I am facing termination of my kdp account kindly help me out from this
I don’t know how to find community violations which is done from my side
I need your valuable suggestions to get my account back thanks
Here is a link to KDPs Community Guidelines: kdp.amazon.com/en_US/help/topic/GPSDSZJL9RFMKK3W
Hi guys, i had my account terminated. Than a send few mail do costomers service and they reactive the account.
The main problem is that i do not have acces to report tab.
In the report they said the account is closed.
Is this normal?
Congratulations on getting your accounts reinstated! It may take some time for the report tab to reactivate. Give it a few more days and if it’s still not available, you may want to send an email to support.
@@KeithWheelerBooks thanks ill wait few days more.
They reactive my account with few book blocked but i have it again 💪
That’s great to hear!
Yeah Have to stick to the rules. all the times I’ve seen it with other people it’s all or nothing shut down not just like the bad book or whatever
You are exactly right! KDP typically doesn’t play games. Better safe than sorry.
My account was terminated because i violated the rules of which i was not aware of i was still new in the business it was not intentional i just got carried away and it hasn't been reinstated until now. Im hurt
I completely understand how heart breaking this can be. My only suggestion would be to reach out to KDP, explain your situation and hopefully they will reinstate your account. There are no guarantees, but one can hope.
My Account is closed today. I was publishing a notebook and notary journal but that was in review amazon was sending me mail that your title misleading customer experience. then i changed the title avoided the mistakes but the books are in review again and again with the same reason. today i changed the title of the book and mistakenly remove the subtitle which is written in the ebook format for the same book. Now my account is closed . What Should i do now ? I am depressed
Yeah, Amazon must have taken all the changes as someone confusing the system. If you make too many changes in a short amount of time you end up throwing up red flags.
@@KeithWheelerBooks so what should I do now ?? Kindly guide me
You can reply to the email you received and ask why it was closed and ask to be reinstated. Explain that you were trying to fix things and see what they say. Other than that, I’d suggest publishing on other platforms.
@@KeithWheelerBooks thanks a lot Keith but the problem is that i didn't get any mail of suspension of account or account alert mail? Where i should mail them at what mail address?
You should still be able to contact them through their help or contact us pages
My account got terminated last week..they said I violated the guidelines by uploading a book with a misleading title.The title and subtitle is not trademarked because I checked..So I have responded to the mail just as you explained in your video but they did not reply my mail..I don't know what to do right now..Please is there hope for me to get my account reinstated?
It’s possible, but even if it’s not trademarked, if it’s misleading then it still goes against their terms of service.
Okay I understand but how can I get them to reinstate my account as I have replied the termination mail but I didn't get any reply from them..Pls what can I do next?
Unfortunately, replying to the email is all you can do. While you’re waiting, I suggest looking into other platforms, as there’s no guarantee that your account will be reinstated.
This happened to me as well. But my title matched the product and was absolutely not defrauding anyone. It was a handwriting practice book and that’s what I called it. Absolutely sickening that they just shut it down without warning.
Yeah that is very disheartening. Did you respond back to their email to get specifics or to state your case?
i honestly stay away from these packs and free to use stuff. if i use them at all its highly transformative. it really doesnt take long to get good enough at things like gimp and inkscape to be able to crank out designs. much of the time im making vectors in designs which i can save by themselves and use again later. i end up with my own library of high quality multilayer vectors i own the rights to.
That’s awesome to hear! 😊👍
I was terminated this morning because I was apparently in violation of multiple terms and conditions. What I don't understand is what they were? I have been creating a lot of my own content and I also make sure not to duplicate. I didn't have any problems with the book reviews. And now apparently I've been audited and violated multiple terms and conditions? I just started a little over a month ago and I was working so hard on creating my own content. I want to throw up, I went to college to be in graphic design and print...and now this...I don't know what to do. It's days after Christmas too and I'm just heartbroken
I’m so sorry for what you’re going through. I suggest reaching out and finding out exactly what terms you violated.
@KeithWheelerBooks thanks. Ya I have emailed them. The bottom of the email even says "If you feel this email was sent to you in error please reply back and explain why"...like what?!?!
Yeah, they use an algorithm to flag the accounts, so sometimes people get wrongfully flagged.
@@KeithWheelerBooks I honestly feel this is what happened to me :(
It’s possible. That’s why I suggest you respond and ask what terms were violated.
How long did it take them to reply to you? I have all the proof and documents for the reason they terminated me but haven't heard back from anyone in 5 days..
My issue happened many years ago and was responded to within 24 hrs. Right now I know that there are a lot of people running into this issue, so I assume their turn around time is a bit slow.
That said, if you've provided them with the appropriate proof and documents and you have not heard back after 5 days, I'd suggest responding again and inquiring as to an update.
did u get your account baCk ?
i got banned 3 days ago and i still not received mail about the reason why my kdp account get closed
I’ve heard of more and more people being banned lately.
I hope you hear back soon!
I have got my account terminated, I did an extensive research and the things you're telling here, nobody tells.
Please, please make a part two or a detailed video on "how to NOT get terminated" and implications of guidelines. Nobody tells that low content / activity books / coloring books are not supposed to be posted on as ebooks. I thought people download them to use them in their art apps or are able to fill them in.
I’m so sorry to hear about your account, but that’s an Excellent idea for a video!
Thank you so much! Much appreciated.
You’re quite welcome!
Hi, how long does it take for them to respond? My account has been terminated over a month now
I’d suggest messaging again. Typically they respond in 24-48 hrs.
@@KeithWheelerBooks right ok. Thank you
Absolutely! And don’t give up. I’ve heard from many loyal followers lately, that they’ve had their account reactivated.
Best of luck to you! 😊👍
@@KeithWheelerBooks I will reply back when or if I get a reply
Sounds good! 🤞
There's legit reasons for suspensions but also allot of suspicious suspensions... Sometimes feels like Amazon mods are reacting emotionally instead of logically or are overwhelmed. I've seen a case where the account was suspended, and re-instated when the publisher course-corrected for some vague discrepancy but at the same time got suspended again when Amazon claimed he didn't answer back to their email... which he had... so he lost allot of money waiting for Amazon to look back at his past emails to then reinstate the account...
Yes there definitely is quite a bit of inconsistency right now with how things are being handled.
@@KeithWheelerBooks I've been looking into buying an existing KDP account that's already profitable, but these stories make me very apprehensive about the whole Amazon KDP thing...
I understand your apprehension. I’m always reluctant to buy KDP accounts from others. Even if they’re making money now, you don’t know what standing they are in with kdp. I’ve seen many people buy accounts just to have kdp close the account a few months later due to bad practices.
My account was closed due to multiple accounts. Please can I recover it back?
The best thing you can do is apologize and say you’ll never do it again and HOPE they give you another chance.
If not, you can start publishing on other platforms.
I'm certainly going to be closing my Amazon account altogether (including as a customer) if they don't reverse this. Is there at least somewhere what we can give Amazon/Amazon KDP a terrible rating?
Unfortunately, the only place I know that you can rate them is on the Better Business Bureau’s website.
@@KeithWheelerBooks So are there other good places to sell your books? I mean, there are videos out there that suggest that is possible, but I guess Amazon kdp is the "800-pound gorilla in the room"-right? It's a shame. I actually thought I had a lot of good ideas. I was starting to really like a lot of my books, too. Certainly, the total lack of transparency on their side is quite irritating. "Tell me exactly what you don't like, Amazon, but people who get their accounts terminated deserve a transparent justification for doing that."
Yes Amazon is the big kahuna but there are other places. I have an entire playlist on how to upload your books to places away from Amazon.
@@KeithWheelerBooks But shouldn't you be able to rate them on Google or wherever else as you would any other vendor/service provider?
There’s probably other options besides bbb, but that was my initial thought.
So my kdp account got terminated just yesterday without specify the issue, I just received email that I have violated their terms and conditions
Honestly they can just reject the book for corrections in most cases but they went ahead to terminate people account
Amazon went too far😔
I do know in some instances they will just block a specific book or send it to draft. I suggest emailing them back and asking what specifically was the issue so you can avoid it in the future. In the past, I've had the reps actually send me a screenshot of the issue and that has been extremely eye-opening.
@@KeithWheelerBooks that is true I will do just that now.
After watching your videos I love the part you said someone can go into publishing his books on different platforms instead of depending on only Amazon kdp, I see you are a professional author so I will like to know how the apple iBooks and Nobles work such as how to publish,how to link your payment account, and more
@@obolomicheal Yes I've been publishing books since 2016. I have videos that show how to upload your books to ibooks, Barnes and Noble, Lulu, etc. In fact, the video that I launched today shows how to upload your book/ebook to Draft2Digital.
@@KeithWheelerBooks wow that’s great I’m looking into them ASAP
Let me know how it goes.
My account was closed. They said there was unusual activity on my account. That was five years ago. KDP completely ignored my request for details of the supposed offence, especially as I only had the one book and was the sole account holder. There was no appeal, and therefore absolutely no way of resolving the situation. I even told them to please involve the police but I was ignored. It was a heartbreaking experience that I will never forget or forgive. Horrible!!!
I’m so sorry to hear you had to go through that. What did you end up doing? Did you quit your publishing business or just go to a different platform?
@@KeithWheelerBooks Thanks. I've just updated my book and will be seeking a publishing deal, using the traditional route. Failing that, I'll explore alternative self-publishing. Best wishes
Sounds like a plan. Best of luck!
Happy Update: My KDP account has been reinstated. There's hope!
@@VernalScott congrats! How did you do it?
How is it possible I had my KDP account terminated but yet after few days I haven’t received the related email?
It must be in your junk folder
@@KeithWheelerBooks it is not unfortunately. I have also messaged them a couple of times through the help menu into the account dashboard and they haven’t replied yet.
That’s very odd.
@@GMltd have you contacted omortech for help ?
Please I sell Amazon kdp to help on works better writing ✍️ pushing u books 📚 ❤
Do they kik u out and just take your works. Anf sell on there own? Especially on things that are low competition?
When your account is terminated, they unpublish your ebooks. If you have print versions, and you selected global distribution, those stay up, because 3rd party vendors can still sell them if they have copies. But Amazon stops production of the books, so no more can be printed from their platform.
@@KeithWheelerBooks wat im sayin is, my books were very new an hot topics, and was wondering if amazon has the right to rebrand or re publish our books, AS THERE OWN, once terminated? for their OWN sales?. because some of my books were just getting traction and royalties, and views after 2 an half months. seems like a bad business practice if they do. as i worked very hard on them. THEY UPHELD TERMINATION, wITHOUT TELLIN ME WHY OR WHAT HAPPENED.
No, they do not have any right to republish your book. Also, just to be clear, KDP and Amazon don’t actually create books on their own behalf. They’re just a platform that allows authors to publish on it.
My account was closed please what can I do
I’m sorry to hear that. You should have received an email from KDP explaining why it was terminated. If you feel their reason was erroneous, reach out to kdp and politely let them know(with proof).
If their reason was correct, apologize and see if they’ll give you another chance. (Honestly, they usually don’t give second chances, but it’s worth a shot.
Regardless of the outcome, I STRONGLY suggest publishing wide.(ie on multiple platforms)
My account got terminated today and I don't know why..I replied back to them and tried my best to be nice but No one has replied back yet.
I’m so sorry to hear that. Hopefully, you’ll get some answers soon!
@Joselyn Lukow I am not understanding your answer do you know a way I might be able to get it restored. I would like too.
No, that was a spam account trying to take advantage of people who’ve had their accounts terminated. I’ve reported them and banned them from the channel, but just be careful. There are bad people trying to take advantage of others.
@Keith Wheeler Books thank you I was wondering about that. I still don't know why I was terminated I wish I did..I was starting to sell some coloring books when it happened..I can't seem to sell anything on barnes and noble now..or etsy
Yeah I wish they’d share more about the WHY an account is terminated. How can someone get better if they don’t know what they’re doing wrong?
My account was closed few hours again and I have reply with an appeal email with the hope to get my account reinstate...
Am glad I came across this video it motivate me never to keep all your savings in one basket...
Thanks man for creating this inspiring content...
My question is how can I create another Amazon account and move on with my life if Amazon failed to respond to my email.
Thank you so much for the kind words.
To be clear, you cannot open another KDP account, as that goes against their ToS(terms of service). That said, that doesn’t mean you can’t continue to sell on Amazon. Depending on what type of content you create, you can start publishing on Draft2Digital(if you’re not doing books with color interiors). If you’re not publishing no content books, you can publish through Ingramspark. Regardless of what type of book your publishing, you can always go with Lulu. All three of these options allow you to publish on Amazon.
My account got terminated yesterday. It started with amazon sending me an email that they've blocked one of my books because it causes a misleading customer experience.
I woke up one morning, went to check one of the books I published to see how it was doing, BSR and the rest... and it turned out that I only saw the kindle version, the paperback version was saying out of stock. Abnormal for self published books.
I checked my mailing inbox and saw an email from amazon saying that my book both the kindle and paperback version were blocked because it was causing a misleading customer experience.
At that point, I was thankful to God that my book was just blocked no account termination. As I was still thinking of a reply to give them. Two hours later, I tried to load my dashboard but I saw "Your account have been closed". I checked my email again then I saw the dreadful message. For the first 30 mins I wasn't myself, I was so frustrated, my royalties I hoped on this month would disappear just like that, the time, energy, effort, hope, sleepless night spent all gone in the blink of an eye just for a little error (that's if I actually violated their regulations)
After I got myself I started looking for solutions, that was when I came across this video. Thank you @keith for this helpful video guide. 🙏
I have followed it, replied their email saying I believe it's an error. I explained why I believed that the title isn't misleading but I was still honest and explained to them that if it was an error then it wasn't intentional.
Tried my best to be honest and professional as said in the video. This happened yesterday. I'm still waiting to see if I'll get a good response or any response at all.
Because from the comments I'm seeing here they mostly don't reinstate accounts. Either don't give a response or they insist on it being closed.
God help me
But I have questions @Keith
How long do they usually take to respond to emails like that?
How long before they reinstate the account?
What are the chances 50%, 70%, 5% or even 1%
I’m so sorry for your experience and I do hope you get a positive resolution soon. Unfortunately, the time it takes fluctuates but usually no longer than a few days. As for the chances of reinstating, it really depends on whether or not you violated their terms. Intentional or not, if you did violate their terms, they most likely won’t reinstate you. (Just trying to be transparent and honest)
It seems the days of lenient Amazon are long gone.
Regardless, of the results, I suggest you get a plan on how to move on from there. What other platforms can you utilize, etc.
I’m so sorry, I hope you get unbanned soon!
Thank you, but It seems you didn’t actually watch the video, because my account is not currently terminated. I talk about how it was terminated in the past and how you can avoid getting yours terminated especially with the large number of accounts being banned right now.
@@KeithWheelerBooks And oh yeah, the title is a bit clickbait'ey ... could have gotten you canceled as a KDP title methinks :)
Ha, not click bait as I really do talk about when my account got terminated. But I got your joke about KDP.
@@KeithWheelerBooks Yes.. well the Headline made us think we lost you and we all gathered to gawk at the wreckage. So we were dissap... ah I mean mislead by the actual story ha-ha-ha ... thus bait to make us ghouls click.
You crack me up! I really needed that humor today! Thanks buddy!