Flying with Scoot? Watch this first. (WORST airline of the year)
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- Опубликовано: 26 сен 2024
- UPDATE: I flew Scoot again... how did it go? • I flew SCOOT again...c...
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Date of Travel: JUNE 2018
Airline: Scoot
Livery: Scoot standard
Route: DMK-SIN
Aircraft: Boeing 787-8
Registration: 9V-OFB (Lickity-Split)
Flight Number: TR 869
Miles: 892
Airborne time: 2h05m
Notes: Ninth of 25 legs, round the world
Cost to book: £144 one way
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Update: Scoot proactively emailed me after they saw this video and asked for my booking reference so they could offer a full response. I don’t wish to take any complaint with them further, not least because I wouldn’t want the flight attendant who spoke to me to get in trouble. This flight happened in June, and what happened to me was a genuine mistake even if it was handled poorly by the crew (not withstanding any language barrier). I wouldn’t want anyone getting into trouble because some airline vlogger made a critical video. That’s not a straight fight.
Scoot pointed out that Biz customers can order a premium meal which it seems I hadn’t done, despite thinking I had. Let’s chalk that one up to my error, and experience. The meal I did get still wouldn’t pass muster in economy class though, so my criticism of it stands.
The rest of the criticism in the video stands unchallenged. Ultimately, this video has gained a lot of views, split opinion, and the financial return from advertising has exceeded the cost of the ticket.
Scoot deserve credit for contacting me proactively and attempting to take ownership of the failings I describe, and so they can have a second chance... next year, I’ll take them on an Australian long haul route, paid for out of my own pocket of course. Scoot won’t know when I’m going to travel, so it’ll be interesting to see if I have a better experience!
Thanks for watching 😊
Hey Paul. I took a flight on Scoot last week ( SIN - MAA).. The cabin crew was so nice contrary to what I expected. I think one bad crew attendant spoilt your experience..
I think you should give them your booking info. They seem to be making an effort to correct things, and it's only fair to accept their effort to improve. If you dismiss yourself as "some airline vlogger", why should anyone take your criticism seriously? The flight attendant may or may not get in trouble, but if she was wrong she needs correction, maybe training. Without correction for her poor judgment this is likely to happen again and maybe worse; what if next time she causes the passenger to be met by police at arrival? Scoot has asked you to help them fix something, and you are not doing anyone any favors by not doing so.
If I’m honest, I don’t know what the employment rights situation is like in Singapore, though I expect the employee isn’t be afforded the same protections I enjoy in my job in Britain. I don’t wish to accept any compensation or redress from Scoot, as I made clear, this video was much more successful than I expected. I’ve ended up profiting from my experience, and that’s that. Don’t push your luck is my motto.
They’ll get a chance to correct their perception next year, where I’ll reinvest some of the money earned from this video back into another ticket with them. I think I was fair in pointing out where they’d offered a factual correction in their response (re: the meal situation).
People don’t have to take my criticism seriously. I’m just some bloke travelling the world and filming going on planes; I travel as an ordinary passenger. I don’t think I am particularly special! I find that being myself and not claiming to be some self-appointed authority in the field of airline reviews is a much easier way to run the channel and live my life. My subscriber base tells me they really like that about the channel. 😊
Most ordinary passengers don't have a platform and an audience; you do. However, I do appreciate your attitude and outlook. There have been hundreds of fellow passengers I wish I could've traded for one like you, even if it meant taking a dreaded center seat (okay, maybe not that). But I really enjoy your reviews.
Oh boy Scoot LOL. I was considering flying them 2 years ago to Ho Chi Min City tho opted out. Flew Jetstar instead which I must say that the meals which we paid for was actually pretty good compared to that dogs breakfast that was offered to you on Scoot. If you are willing to pay then budget Airlines should give you a premium meal no matter what class you travel. Leave it to the customer to choose. Why they don't opt this is beyond me.
"One form of entertainment Scoot does keep free is looking out of the window." Shhh! Don't give these airlines ideas!
Why are you lying
That costs 250$
Hehe
@@W4NKER It now costs 500$, Its a shame inflation is a thing
They would put a lock on the window shutter.
🤣🤣🤣
*Emergency Oxygen masks drops down... Insert Credit card info on your PTV to allow air to flow through.*
And when you're in the hospital all burned and crispy, you'll get the bill for unauthorized use use of airline property ...
😂😂 sad but hilariously true.
@@ericarthurblair1287 Yesss. 😂😂
That's also RyanAir
When the pilot says were landing keep your credit card ready
As former crew, I think you did the absolute best thing by holding on to the bars and staying put. You did not walk into that washroom after the seat belt signs were on. That crew member is an idiot. I enjoy your videos very much.
Good to know. Thanks for the comment.
S A ,well said
It was good timing......nothing like a bit of a turbulence to help loosen the bowel movement.
Scoot sucks 🤢🤢🤢🤢
Question:
Why can’t we like, uh, this may be gross but, have a seatbelt on the toilet?? I mean, not like everyone’s gonna run back to their seats that quick. Sorry if I’m dumb.
They lost me at charging to activate the electric socket.
@Blue collar Gold pockets I could swear he mentioned that coach/economy passengers had to pay (a nominal fee) to have their at-seat power activated.
*Emergency Oxygen masks drops down... Insert Credit card info on your PTV to allow air to flow through.*
@@JSolisHD Don't give them ideas!!!
@@JSolisHD "Cash and Debit Cards not accepted"
Hahaha..yeah.agree
Not allowing outside food or drink is a bit mean.
if some get poisoned then you'll say " Do they think? or why they allowing foods on boards knowing that it can be use for food poisoning.. "
@@johnreylegada4515 That's absolute bullshit. Every single other airline allows people to bring there own food. There has never been such a case and there never will.
@@sudonim7552 HK Express enforces this rule too. Most people sneak food onto the plane. They will call you out, but they can't force you to stop eating. Imagine a FA landing at a country and calling the police saying "there's an unorderly passenger on our flight! He's *gasps* EATING!" I also heard they don't provide water, which is a bit cruel, but it's only a rumor.
I don’t think they can do much if you started eating your own food. And they can’t deny you water. I’m pretty sure they would come under some form of human rights. What if you physically couldn’t afford (regardless of the price of their menu) for food on board, or if you were choking. They wouldn’t offer a drink of water. None of their policey on this if true will stand up in court
Well, they do not restrict it that harsh. You're actually allowed to bring snacks in or food you brought, but make sure to dispose them yourself after the flight.
The most unbelievable thing about Scoot for me is that they are *owned by Singapore Airlines,* almost UNIVERSALLY considered to be the world's best airline.
And yet here comes Scoot, the purveyors of absolute human misery that makes old Soviet airlines look like a five star carrier by comparison.
Paolo Ariedo Singapore is crap too in my opinion..
Well scoot definitely reflects singapore airlines’ food!
They are supposed to be a budget airline, even their business class is cheap
@@moisturemachine404 Southwest and jetBlue (both US based) prove that an all economy airline doesn't have to be as miserable as Scoot...
@@odeiraoloap i like JetBlue much more than Southwest
SCOOT be like:
Breathing: $18
Looking out of the window: $12
Using the bathroom: $29.99
Sitting: $5
Going to the airport: $1000
*Tax and fees are not included!
That's RyanAir too
asianbubbleteapilotboiiiBOEING777-8X then turn their air con on full Antarctic mode then sell blankets 🤣🤣
Scoot, brought to you by EA
Fee:99.99% of Everything's cost
asianbubbleteapilotboiiiBOEING777-8X IM DEAD 🤣🤣🤣🤣🤣🤣
JESUS LORD!!!
500MB FOR 65 DOLLARS ???!!!!!!
So seeing this video would cost me 65??
ikr fucking scandal
Andy Mullen nope, don’t want it don’t pay for it
@@Qatari2007 it is though
@@Qatari2007 Most other non budget airlines only charge about 20.99 for 500mb. Charging triple that price for internet access is BS for a budget airline like Scoot.
StreakyAnchovy well you don’t need wifi !
Wait, they didn't charge for seat reclining? Well, that's a missed opportunity if I've ever seen one!
🤣🤣
This video makes air asia looks like emirates.
They have some incredible angled flats in their A330s That's better than a first class suite 😂
Lol 😂
I survived on AirAsia flight from KL to Osaka and I could sleep well, the meal is AirAsia standard which is quiet tasty even I’m flying economy , only their baggage is bit expensive
No... AirAsia still sucks... very mean and very rude... try AirAsia Malaysia, you will change your statement.
I don't think so
12:56 a Ryanair flight is cheaper than the meal
Lol
To be fair I went on a Ryanair flight from the UK to Poland and my drink ended up costing more than the flight itself
United : We are the worst airline.
Scoot: Hold my electric socket.
And pay 5 bucks to use it
@@shivamgagad5674 Hahahaha!
At least you don’t get beaten and dragged on scoot
For the last time, that was Republic, who were operating for United
Ryan Frisby who tf cares wouldn’t happen on a European airline would it?
The worse the airline, the more entertaining the video is :)
You are awful puttington, but I like you :)
👌 *_quality content_* 👌
Yes, I get fed up of thing being " perfect" all of the time. This made a pleasant change.
There you go Paul. Bring on more terrible airlines. It's a lot more fun to watch. :D
It's like the British Airways review of DennisBunnikTravels. Absolutely hilarious. :D
Paul has suffered for all of us
I’ve flown scoot about a half dozen times, including Berlin to the Australian east coast, never paying more for priority boarding, onboard food or baggage and never having a bad experience. Seriously, $350 from Europe to Australia, via Singapore which is an amazing layover, is unbelievable.
I am with you. I have used Scoot multiple time from Australia (not the Berlin run though) and several times within Asia and never had a problem with them at all. My first flight was many many years ago from the Gold Coast on their 777 (yeah, that long ago). Good value for money, the service is not as refined as say Singapore Airlines (which I use a lot, currently a PPS member), but it is a budget airline.
Went with scoot Berlin to Singapore. Had only visa debit card not credit card and no cash.
11:45 hours flight time
I had money on my debit card but scoot can not take payment from this card only visa credit .
So no food or water for 12 hours.
Not even a cup of free water. They charge $4 Singapore $ around $4 aud or £2 pound.
They are beyond the worst airline.
It goes against basic human rights.
SHAME ON YOU SCOOT AIRLINE'S.!!!!!!!!
You Singaporean?
What's his nationality got to do with it?
Rainbow Star very true. I took Scoot from Singapore to Gold Coast, and I was really surprised that they don’t accept debit card. Only credit card and cash, and was really thirsty and hungry on an 8 hours. Only had a few bucks just barely enough purchased a small bottle of water. The fact that Air Asia accepts debit card and Scoot doesn’t is beyond me. Based on my experience, Scoot is better than Air Asia in terms of seating comfort and the Boeing 787 is a great aircraft. But Air Asia is better in terms of service and the food portion is bigger compared to Scoot.
@@darrenrobinson8272 same route, was in same situation :-(
@@funnyidea At least I know more about their service from then on. I'm so used to Air Asia X service because I used them regularly to travel to Malaysia. But Scoot does offer cheaper fares at times. That's why I used with them with the expectation of being the very similar with AirAsia X.
The reason you have almost 50,000 loyal subscribers is because you give us the good, great, bad, & the ugly......honestly! That's why we LUV ya, Paul! Thoroughly enjoying the 'round-the-world' series! Thanks!
LUV? Like Southwest Airlines?
@ecoRfan, I see the confusion. But, no, LUV = love....not the three letters for Southwest Airlines on the New York Stock Exchange. 😍
*a bad Dreamliner does not exi-*
Russ try flying a Ba 787 in economy for 10 hours straight Lhr to Korea . Worst seats ever
Ben Foong I once flew in economy on Aeroflot’s A332 for 10 hours from Washington Dulles to Moscow, the seats were ok, but there was no entertainment. That was 5 years ago, now Aeroflot is a lot better.
Normie
737 MAX: "Hey, watch me dive!"
Boeing 747-8 is the best
Scoot in 2030:
Water: $15
Beer: $80
Food: $150
Seatbelts: $250
Recline: $500
Seat: $50000
Bathroom: $100
Tray Table: $300
Window: $100
Seat-back Pocket: $250
Oxygen Masks: $100
Life Jackets: $100
random293 asking the flight attendant a question: $20000
The actual plane $35million
What's the charge for a sheet of toilet paper? I bet the ash trays are free though.
random293 Breathing: $848.90
random293 sounds like an EA game
The power of Internet. I choose to be kind to fellow traveller so I'm sharing this interesting experience. I flew on scoot, from SG to Taiwan and the best joke that my family hear from me before the plane took off- "sis, bro, scoot says that the A/C broke down. It will get cooler when it's in the air." well, it does. at least I wasn't frozen from the extreme cold air.
I'm surprised the lavatories are still free.
It is free to flush but costing to pee or take a dump. plus additional 5 pence to enter and 1 Pound to exit. Also please note, 1 Pound is for 5 minute pee time. then charges apply. @Scoot can thank me later :-D
When I'm flying as crew in turbulence, the first place I always check is the toilets!!! I then make the same decision you did, weather it's safe for you to make your way back to your seat or stay in the toilet. We've even had passengers sat on the crew jumpseats before!
I have all the sympathy for you and the crew on that flight should be ashamed of themselves.
Excellent video btw!
Cheers! Just a minor blip in an otherwise pleasant round the world trip!
I've been flying on Southwest when we hit severe clear air turbulence flying over the Rockies, and the flight crew told me to sit in one of the crew jumpseats rather than go back to my seat until the turbulence subsided. Makes perfect sense, if I were to go bouncing around the cabin I would just hurt myself and others.
Good call on that 'stay put' decision. With CAT things have already entered the unknown to a degree and the golden rule there If In Doubt ... Don't. At the end of the day the crew can spout whatever laws and regulations they like ... But man is master of their own fate and (mostly through impulsivity or temptation) ends up being their own worst enemy. But short sightedness and training methods which I disagree with totally lead to the transfer of all of what I feel is wrong into Duty Flying Crew carrying out their duties. Here is one of the best examples of why I have got BEEF and what it is all about: Would you mind if I mentioned this video when I need an example of what I'm driving at please?
Vortex Aviation I agree. I’m crew also and we check the toilets and lock Them during turbulence. Shame on them not you. You did a good thing staying there
Yea we crews usually ask pax to be careful n hold on to something during turbulence when using lavatory ...
It's pretty common on Australian carriers that you need the right app on your phone in order to use the in-flight Wi-Fi based entertainment system.
But it's also pretty common for the airline to announce this once everyone is onboard, well before they close the cabin door, so you still have time to download it before flight-mode is required.
bungeecork That’s not necessarily true on Virgin’s Wi-Fi, you just connect and go.
That’s what United did on my flight from Newark to Tampa
Scoot: Worst Budget Airlines ever
*(laugh in Lion Air)*
Edit: Wow people don't understand the joke. I'm making a joke about Lion Air
Windows 10 “crashes”
Laugh in lion air? At least scoot didn't crash. 🤣😂 Indonesia best airline lion👍🏻🤭
Jason he probably blue screened
I think he crash in that plane tgt with his dimwitted brain
Jason lmao scoot definitely isn’t good but it isn’t the worse. At least scoot hasn’t had a fatal crash yet. So currently it’s track record is quite clean as compared to lion air which was bared from flying in some countries
I almost booked a scoot flight today.. phew lucky i stumbled upon this vid
Thank god for you. That would've been terrible.
lucky guy.. Sadly I didn't .. so .. I'm afraid to go on such a no frills flight, hahaha
I am a Singaporean and I am ashamed my country's airline is beyond awful.
Geflunk no no book it, they’re great
I looked up Scoot because we were buying airline tickets and found this. We will not fly with them. The no carry on food and the lack of free water are deal breakers for me. I'd rather pay $75 more and not worry. Thanks for the heads up. (I subscribed).
This is so upsetting. They literally charge for almost everything. Despite going through a lot you didn't disclosed the date and flight crew name. That's very kind of you.
Looking forward for your next flight review video with them.
The no food policy should be illegal. Thanks for the informative video. Sorry you had to endure such poor service.
That's why I love Jetstar. They actually say that you are more than welcome to bring your own food and snacks as long as it doesn't smell badly.
Its only a 2 hour flight. That said, if they do have longer flights then that would would be wrong.
@@cplcabs They do have long 7+hour flights. But this is a systemwide thing. Not matter how long the flights are.
I don't know if they're actually checking or not.. I'll try the flight from Singapore to Berlin (13hours long) without buying any options from them. Hope they will let me bring at least water
iMThibault- I wasn't checked when I flew from Athens to Singapore but they do keep an eye out during the flight... A guy sitting near me was informed of the rules of no outside food and told to put his food away. I had bought some of my own food also and managed to eat it without getting caught, it was weird to feel like I had to eat sneakily though :/
United: we drag Asian doctors off our flights
Scoot: Hold my beer
@@JonathanRamkissoon-el3cj You must be delusional.
@@JonathanRamkissoon-el3cj Dude, where you there??? And why are you acting like a jerk?? And yes they did drag the DOCTOR!!!
@@JonathanRamkissoon-el3cj of course it doesn't matter if he was not a doctor, but to say he wasn't dragged is wrong, the CEO even apologized, no one deserves being dragged on a dirty floor in front of a lot of people, that's just plain wrong.
Hi There I can’t believe some people have a really terrible sense of humour and can’t catch on to the fact that you’re actually just saying some satire! That was a good laugh indeed!
Hi There yes I can see that you were slightly misinformed there but it wasn’t united airlines flight attendants that dragged him off but rather the TSA so why tf are people taking the piss on United and not TSA? Btw change your profile pic the golden globe is already too old.
Same shit happened when I flew once with Swiss air and went to the toilet just before the turbulence. After I came out of the toilet, one of the cabin crew was complaining to me that I went to the toilet during the turbulence...
insanely good introduction - clears all the doubt of entitlement etc etc, good job on that, you presented yourself really well! pinned message is also good, you're a very mature person! this high level of professionalism is also all over your other videos
Ok, my two boys and I just flew with Scoot economy: Gold Coast-Singapore 787, Singapore-Saigon A320, Hanoi-Singapore A320, Singapore-Gold Coast.
Price- Aud $1850, and that's after paying for seat selection on all four flights for all three of us, extra baggage for myself, and a meal each on the daytime GC-Sin leg.
They were $100 cheaper/person than AirAsia who cram you 9 abreast in their A330.
They were almost half the price of the full service carriers. So I saved about $1500.
Everything was fine, I'll fly with them again. Most people bought their own snacks on board and empty water bottles to refill. The service was 'efficient', the seats on the 787 were firm but ok.
If you focus on the savings, they are worth it.
This
9 abreast in a A330 is similar to 9 abreast in a 787, 787's should be 8 abreast, only JAL follows this seating arrangement
Where do you refill water in a plane?
Never taken a sponsored flight in my life - all self funded.
The width of the cabin of the 787 is wider than the 330, so its more tolerable. Try 2-4-2 on the 767, that is the worst. 3-3-3 on the A330 and 787 and 3-4-3 on the 777 are not far behind.
"Indulge"
200 MB
hah
Flying scoot in future:
Fresh air: 10$
Toilet: 15$
Water: 100$
Get out of the seat: $20
Seatbelts: $1000
Turn into United: $1
Flight Attendants: $239
Seats: $5428
Pilots: $37264
Plane: $99999999999999999999999999999999999999
Turning on air con $100
Get a Passport: $100
Get a Boarding Pass: $12276
Get to your destination: $345 per minute
Get a Steam Train: $50 per mile
Live: $999
Its like the EA of airline
$183 for a budget airline???? I traveled on flagship airlines that are cheaper than that. Plus Scoot doesn't look like it's worth paying $183.
Seems like scoot is going in EA’s footsteps 🤨
This makes Ryanair economy look like a palace. At least you can take food on with Ryanair!
Edit:*OMG!* This comment actually now has 500 likes! I’ve been checking it every week! Thank you so much guys! Kudos! ;)
oli tesla I recently flew Scoot from Gold Coast to Singapore 8 hours and the economy seats are some of the most comfortable seats
@@mylesmoore9564 ive never flown scoot but it did look pretty bad. but if you liked it, i respect your opinion
Ill stick to Qantas
@@Kni0002 i would too!
Yay!!!
The departure card is on the same piece of paper as the arrival card. It's a two part tear off card. It says to keep the departure part for your departure.
Leaving Thailand I am always stuck behind somebody who says they were 'never given' a departure card. These are the same people who throw them in the bin in the arrivals hall or find them later in the bottom of their bag!
@@BuyOneGetOneFree, exactly!
I think you should try lion air. If the passenger aren't enough, they can delay your flight until next flight 🤣🤣🤣
Really?? Wow! 🤣
Most of the western visitors seldom use Lion Air
But wouldnt that risk too many passengers for the next flight? So you get kicked off later due to an overbooked flight 😄
Westerners are comparing it with normal airline. They should know it's a budget airline which they are looking for cheap ticket. Can't expect much from a budget. Normally I don't expect much from a budget airLine which I knew I wanted a cheap price.
Expected from Indonesian
I never had a problem with Lion Air,yet.
I enjoy your videos because you're honest, fair and authentic.
Thank you Pam!
12:54 This is ridiculous. In my country Greece, lots of people haven't enough money to travel to Singapore with emirates, Thai or etihad. They have to use scoot. And they are travelling 11 hours without water and food. This is ridiculous.
Yes - I agree. Not good. I don’t so much mind the high prices (they are what they are) but people must be allowed an alternative, like bringing food on from the airport or home.
ΘΑΝΑΣΗΣ ΣΚΟΔΡΑΣ Without water and food? You should be sueing the airline.
It really should be illegal. I've honestly hated airlines such as Norwegian getting away with the limited services they provide on trans-Atlantic flights, but what Scoot offers (or rather fails to offer) on a flight twice the length is astoundingly bad. Really should be more regulations on long-haul airlines.
@@Gorantaylis Low cost airlines must have lower prices in food or they should allow passengers taking their own food.
ΘΑΝΑΣΗΣ ΣΚΟΔΡΑΣ well budget airlines do provide food. Its just that they dont include that bill in your ticket. You have to buy it onboard the aircraft. Its fair cuz your ticket was dirt cheap.
I live in Thailand and flew Scoot from Phuket to Singapore with Scoot, the nearest thing to my worst ever flight.
I'm a Singaporean and I always avoid Scoot even for short haul flights. In my opinion, the service on Air Asia and Jetstar are way better than Scoot's. If you are planning to fly medium/long haul with Scoot, I'd say spend a little more on SQ or other full-fledged airlines.
You should try Malindo Air..they are quite decent too
heartoflife22 Jetstar is OK I guess. Flew with them from Hobart to Sydney and back. Because my flights then were interlines with BA I actually did have free food for the flights
Thanks Paul - I always wanted to try Scoot - now, I won't bother.
Not alowed to use the toilet when the seatbelt sign is on
"But is it against the Law tho?"
in the US it is against the law to disobey the signs. Which doesn't apply in this instance because the sign was off when he entered the lav and had he exited when finished he would have been in trouble for being about the cabin when the sign was lit.
@@bun04y thank you for your answer :)
My original comment was meant as a joke that related to this skit : ruclips.net/video/kH6QJzmLYtw/видео.html
hahaha...K&P
@@neeraj_nair LOL - that was great. Thanks Neeraj Nair
God damn it hahahahhahahahaha loved that video
The Leicester City FC plane would seem rather out of place if you didn't realise they were owned by a Thai businessman
I thought the same thing when I saw it!
The businessman is the chairman of King Power and the company owns a large stake in the Thai branch of AirAsia
I saw an Accrington Stanley livery 747 in the Philippines once.
EinkOLED what airline
Air Milk
What would they do if you have a health condition and require to bring your own food on board then?? I wouldn't be able to eat much of what is on the menu. I will never fly with them.
HelenDiazOfficial u can bring ur own food
U can eat it onboard they r not heartless... well I bet he juz met the wrong crew
In the video it show the menu and warning signs that you cant bring your own food.
I used to as I am gluten free and was told that I should get a letter from a doctor. I now eat a decent meal before I fly but I had to do a Sydney flight so picked a meal that I thought would be gluten free. It looked like yours and tasted awful. Last time.
What I like most in your reports is the fact that they are based on facts. You don’t just criticize an airline. You show why you are doing that. 👏👏
Joao Dutra, São Paulo, Brasil
Must agree with you Paul .. We flew with SCOOT when they first started from the Gold Coast to Singapore and Bangkok because of the longer haul we chose "Business" class ... On the third return trip we noticed the service was getting poorer and poorer, the food was shocking, the flight staff getting more obtrusive ...We have never flown with them again and nor will we again
I enjoyed your video however, we had a much better experience with them last year SIN-SYD. Booked a very cheap eco ticket and upgraded via their bidding process for about £75 to biz. Would never reply on lowcost food or entertainment in the first place - biz or not. Boarding was fine (DMK everyone knows is a dive) and the Seat was large and comfy. Staff were good. One thing I did notice on the 787: the carpet at the front was ruined. Most wide bodied aircraft will use air bridges, but low cost are typically out on the tarmac dragging in wet dirt!
You get what you pay for and if travelling low cost long haul, take your iPad, eat before/take a snack on board, use a lounge to make the experience more relaxing.
I’ve had a lot of comments about the SIN-SYD route particularly from Australians. This must be their money maker - very interesting to hear different perspectives!
I just cannot agree more with your video!! I used to work in a ground service handler for Scoot in Sydney as both Customer Services and Load Controller before, I've got to say we have tired so hard to give customers the best experiences we can offer in Sydney. With that being said, Scoot have always made it difficult and still is one of the worst airline to work with. The average turn around time is only around 60 mins in most ports, that would include offloading 375 pax, cleaning only 20 mins, engineering checks, then start loading another 375 pax, every minute of delay will be charge back to us. This is also the reason why you won't see priority boarding because the aircraft is still cleaning, the ground team got to start boarding everyone before it gets delay, yet Scoot still charges passenger for priority boarding. Aircraft is known for being dirty anyway but 20 mins on a 787-8 / -9 would only include throwing rubbish, a quick vacuum plus tidying your seat so that it LOOKS tidy. It is very normal for airlines to cause a delay due to aircraft swap or maintenance issues, but Scoot always tries to waiver their responsibility whenever they can, especially those passengers that have other connections afterwards. All they do is to tell passengers to call up a hotline which takes 2hrs to connect to somewhere in Manila for assistance, yet check in is about to close for the next 10 mins. Our supervisors have often shout at them on the phone, trying to bargain for whats right for delayed passengers. With Load Control, we use to have only 4 days of training where it should have been 2 weeks, a buddy training of 4 shifts instead of a month. As a result, if there are any dangerous goods been loaded, no one really know how to load, what to load inside these flights. Worst of all is that, now they have hired a load control office somewhere in South Africa that does not know what they are doing. I have seen them loaded with all cargo and baggage onto the right side only, which of coz is not allowed and can cause the aircraft imbalance, keep rolling towards one side
they do, first route is TZ1, SIN to Syd
Hey guys! I had an alright experience as well flying scoot SIN-SYD and back :) in terms of seats, I was actually surprised that I had more leg space in scoot than I had in Singapore airlines
im so sorry if i offend you, but your last name makes me giggle
Heroes like Paul fly the journey for us so we won’t go through the same horror. #SALUTETHISVETERAN
My close colleague from Singapore had tried it once from Singapore to Melbourne. He called it a Refugee Airline and on the same level of bad service of its brother Tigerair. In a few years' time, it may have to repeat what it did for Tiger Air. Renaming it to another name to cover up previous bad public image. Refugee Airline is probably a good name for its next rebranding.
I had the same toilet situation as you... the crew didn’t tell me off. They just wondered why I was in the toilet during turbulence. I explained I was safe there and they just smiled at me. Guess they’re happy I’m safe.
Oh, that’s because I flew Thai Airways because I know scoot is like the gum stuck on the sole of your shoe.
Few years ago.. I was eating bread in this flight n the stewardess asked me to keep off my food or throw it away. I was shocked n embarrassed in front other flight mates..
I wonder what they would do if you refused? Beat you up #unitedairlines style, or have you arrested on arival in #sin?
I would have told her to go fuck herself. What are they going to do? Pull over and kick you out? Return to the departure airport and eat into their profits over bread?
AirAsia is probably the best low cost Asian airline... At least the food is good and quite affordable.
in fact they are awarded the Best LCC in the Worldby Skytrax
I agree with you.
I must agree, at least you get what you pay for. Meals are quite nice actually.
SUPER AGREE!!!
Meals are served HOT and DELICIOUS in all of Air Asia flights.
Not to mention thr price is quite affordable.
I admit I was quite surprised when I see the menu of Scoot. For the same thing (be it chicken rice or western dish) x4 more expensive.
Worth sending your video to the Board of Directors of the company. We are looking to go to Japan next year and I would never fly with them. £37 for a meal gosh daylight robbery! Logic says on medium to long-haul food and soft drinks should be free and charge for alcoholic drinks. Do they search your bags for crisps and chocolate, how about do they steal baby food? They will be charging for the loo next.
Take SQ... dun be stupid.... look for SQ promo prices... pay a little more get SQ to Japan...
Flew with AirAsia , it’s quiet nice, I got return flight from kk to Osaka with 2 sector seat booking fee, 2 meals and 1 sector baggage cost me around usd 220 and I flew with them last July
The company rules of forbidden thinks (drinks & foods) from outside ist not human.
From Germany you can often fly for 480 E with Air France to Narita. I paid once 508 E for etihad. So the flying isn#t really expensive.
Depending on destination i always travel with emirates and qatar. Recently i started for my trips to USA also taking emirates and qatar rather then united.
Ryan air has "LOWCOST" done right
This is true.
Hi Paul, I have had the attitude that I would never take a budget airline on a long international flight especially in SE Asia and your experience in this video has strengthened my opinion. I have travelled several times on some overseas budget airlines like Easy-jet and had good experiences. The charges that SCOOT make on various in-flight services are ridiculous.
Your honesty is the biggest reason for enjoying your video's. Keep up the good work.
Me before this video; Syd to Berlin for $800! Me after this video; I wonder what literally anyone else is charging...
If Scoot doesn’t allowed “outside food” on their flights, this is not a good airline for moms with young kids or babies… (baby formula for example?)
Formula milk is never considered as outside food
Thank you for your thorough and honest review. Won’t ever fly Scoot.
United: I am the worst airline
Scoot: Hold my scoot
Agree... at least United won’t rip you off for WiFi and provide actual food for meals, and premium food in business “polaris”
20MB for 6 USD? My eyes just ploped out of my head! I pay that much for 4G 10GB monthly! Damn thats about enough to read one email...
FWIW, wife and I have flown Scoot Plus (formally Scoot Biz) from SYD to SIN and SIN to SYD twice now in 2018 and 2019 and we are booked to fly with them again this October. Meals are booked online when you book your ticket and nominate your seat. Meals so far have been fine and the staff I have had no problems with, either. Check-in we have priority, same with boarding. Luggage allowance is about 50% more than eco.
Twice now, on the SYD to SIN flight, we have been placed on a Singapore Airlines 777 and put in business class. Sure, we didn't have all the trappings of BC, but it was OK with me. In 2018 we had lay-flat beds, in 2019 it was conventional type biz seats. On the SIN to SYD flight it has always been on the 787 and we have selected row A both times. MASSIVE amounts of leg room, seats are great, and recline is way more than eco.
For the money, it is a total no-brainer.
We flew Singapore Airlines 777 eco to SIN in 2017 and nearly lost my mind I was so uncomfortable! I had to constantly get up to walk around and stretch in the isles to get blood flow back into my legs. The seat was like rock!
Whew! That is the very first negative report that I have seen on your channel. I must say that as a person that has traveled a fair amount only as a backpacker on budget airlines, hostels and such I am a bit more accustomed to the 'theft' that so many cheaper forms of travel and hostelries try to on. They can be aggravating but one does become used to it and learns how to circumvent them. :-D
i flew airasia to bangkok and i could bring in a whole mc donalds meal in it!
i flew from osaka to kuala lumpur but i can't and get scolded... airasia ticket big NO anymore...
with garuda indonesia that fine and also they offering me a drink.... that awesome...
The Mystifyer ... yeah... they just didn’t tell you off... 🤷🏼♂️🙄
@@burnthem6430 lol scoot is budget airline...so its pretty irrelevent if u comparing with garuda...maybe u can compare with 'world best budget airline' - lion air
@@burnthem6430 are you ignorant enough to compare LCC (Scoot and AirAsia) and full service carrier?
@@95rookie102 you must be kidding me! Lion Air is the worst LCC in the world, bad maintenance and dozens of crash.
Thanks for the heads up. I definitely won't be flying with them.... ever. I'll stick to paying a bit extra for my plane tickets
Thank you very much for the warning about Scoot, you saved me from making what looks to be a miserable & expensive mistake.
I'd like to add that if one's travelling anywhere in Southeast Asia to be very *very* careful about rip-offs as, from my own experience, practices like this are extremely common.
I just flew Scoot 2ways Sin-Dmk-Sin. paid $166 all-in. economy class. i only paid for seat selection. screw food and priority boarding. i only want to fly to my destination at the cheapest and best time for me.
I've flown Scoot Biz before Singapore to Melbourne & its seats are not only highly overcharged but it's also not a true business class area. The air hostesses have some rediculous name like Scotties or Scooters!! I also won't mention my expensive meal as you've covered it.
Flew with them once, from KUL-SIN, 1 hour flight. it was a cheap cheap flight. All good to me. Not expecting much with these budget airlines.
Did you not cry when you didnt get wifi, free food, power sockets, tv in the headrest ;)
@@sjwilkin I guess she didn't; "not expecting much with these budget airlines". Besides, does anyone really cry over those- on a budget airline, that is.
alex lai sarcasm 👍🏻
@@sjwilkin it is a budget airline, even AirAsia doesn't provide these
Mate use the flying kangaroo mate you can't go wrong.
@am d
am d ur not very smart are u
am d would you rather budget over your safety ?
Martin Vu Well, my QF flight from MEL-SYD was cancelled, and had to take the next flight the next day. Flew Virgin back, service was so much better. Flying Kangaroo can go wrong.
I'm curious... you say you took the video of the toilet before take off but you're "unsure if it stayed that way" but at the beginning of the video you talk about being in the toilet during turbulence
To be a good liar you need a good memory, that's why I'm now divorced 👍
Thanks for your video, I was looking for the tickets to Jakarta from Dusseldorf, when I watched your video, it made me think twice before booking this airline, thank you Paul
It is still quite good,I think. I took it twice, my friend took it 4 times, I still think that the service is good enough, anyways buy a dreamliner ticket.
One thing to remember, in western countries we get low cost airlines, but they have to operate within service standards. There are parts of the world where low cost doesn't mean at your end, it literally means they are paying for the lowest cost of what they are going to onsell to you...
Bought 2 cans of "Eight Treasure Porridge" in the convenience shop before taking off with Scoot, just as the locals did. Best decision I ever made in a while.
I cant believe they tried to throw you off mid flight , that is crazy :-(
I flew Scoot from Perth in Western Australia to Singapore and then connected again with Scoot for a flight to Manila in the Philippines in March 2019. I knew it was a budget airline and prepared my self appropriately before each flight. For example, I knew what the luggage costs were and ate before flying. On both flights the aircraft left on time and arrived at the destinations on time. I expected nothing more than that, and was pleased with the general demeanour of the flight crew. I got exactly what I paid for. Thanks Scoot.
As on today you have grown from 50k to almost 250 k subscribers. So clearly you are putting up some very good honest content
Boost drink is the secret of my energy and travelling on Scoot drains all that energy
Scoot is trash, I'll never fly with them anymore
Just Had worst Jetstar Airways experience 28 hours delay cancellations Nadi Fiji to Sydney.
Freakin hell, you're scaring me. I always fly Scoot between Perth and Singapore.
The future of capitalism is "pay-to-play" as a result of successful apps. You see this in video games with DLC models of play and with the Frontier model of low-cost air travel. My experience with Frontier was to pay $180 for a reservation, around $60 in bag fees, and then a fee ranging for $0 for emergency rows up to $15 for a window seat in order to confirm my booking the day of.
Took scoot once, the overhang compartments were literally held with duck tape (like literally, some of them were just sealed off coz they weren't working)
I'm planning a similar trip around the world. I'll be giving Scoot a miss.
I'll rather fly economy on Singapore airlines than use scoot biz. I only try scoots once and your true they like to charge all things n nothing special about it. Not my cup of tea
SQ is really expensive, i guess an economy airlines is still essential product for most people.
I flew Scoot from Melbourne to Kuala Lumpur last year. I knew that budget airline food is usually overpriced & looks nicer in the menu, so I packed two slabs of fruit toast with jam, and a canteen with water filled up near the gate. As long as your food is not messy & is compact (meal replacement bars, protein bars, etc.), they usually don't bother. For entertainment, it was a book & MP3's preloaded into my phone. I usually don't bother with priority boarding as you will end up in the same plane & leave at the same time anyway.
Well done scoot you have achieved something even most budget airlines cant do! Make a modern aircraft look old old! projection screen in business class!
Weird I flew Scoot from Bangkok to Athens and I found them to be amazing. Got to fly on their new Dreamliner.
The problem I find with budget airlines is that "you get what you pay for", the service WONT be as decent as some of the more expensive airline companies but then again they are not always so perfect either at times.
It wasn't melted during heating. It was meant to sealed that tight to prevent air contact & etc. There's a direction on the meal box about how to open up the meal by using the knife provided to cut open the meal.
I’ve been in Thailand twice and those cards are given at customs I think
When I visited Thailand my departure card (ticket) was stapled into my passport.
I was flying from Las Vegas NV to Atlanta GA. We hit a thunderhead and we rolled the aircraft twice. Now I am an engineer so I didn’t have reservations about the aircrafts ability. Strange how much paper flies in the air. The loose babies floating in air was what had me scared. To say the least many vomit bags were used and all over the floor. One flight attendant broke her leg.
Scoots pilots are really truck drivers doing some moonlighting.
Airport or a flea market?
5:00 A money Manziel jersey is that last thing i expected to see this episode haha
I have been in scoot, I have had a bad and good experience
Good experience : Some flight attendants are good, food is good and seats are quite comfortable
Bad experience: I was under 15 and my dad booked a front extra legroom seat, and I had to sit in a small legroom seat, away from my family JUST BECAUSE I WAS UNER 15
Scoot... where I live at least, that is the word we use to describe what a dog does across your carpet when he has remnants of his last trip to the back yard stuck to it's backside.
The name is oddly fitting, in this case at least. Sure hope your next trip with them goes better.
They successful made the 787 a vintage