Terrible customer service, won’t be staying here!

Поделиться
HTML-код
  • Опубликовано: 3 фев 2025

Комментарии • 55

  • @LangSara
    @LangSara  14 дней назад +1

    Hey everyone! Lots of comments are suggesting we should have named and shamed.
    There are several reasons why we didn’t;
    - we didn’t actually stay there, and a receptionists bad day might not mean the site is terrible
    - we didn’t like their policy, but we were told this before we booked. If we had have booked and been told after, then of course, we would named them
    - we are not the sort of people to ruin another persons business
    - Finally this RUclips video was just for us to share the story with you, also to thank you for your support and let you know what’s coming up.
    Whilst we know it has annoyed some that we won’t name them, the video has been largely successful; lots of likes, new subscriptions and positive comments. We can’t please everyone, although we try our very best. We hope to see you in the next one! 😎🤞

    • @douglasrobinson8264
      @douglasrobinson8264 12 дней назад

      I other words I waste of time

    • @LangSara
      @LangSara  12 дней назад

      @ I’ve had 124 news subscribers from this one video. That’s nearly 10% of all the subs I’ve had in 11 months. Might be a waste of time for you, but numbers don’t lie!

  • @PoshcatsCamping
    @PoshcatsCamping 14 дней назад +3

    We rarely complain about campsites but we did have a poor experience at one near Stonehenge a couple of years ago. I wrote to them about my issues and never got a reply so I named them on my video 🤷🏼‍♂️ Trev

    • @LangSara
      @LangSara  14 дней назад +2

      I think I am going to forward this video to them and see what the reply!

  • @juliangray744
    @juliangray744 14 дней назад +1

    Completely agree, charging for an awning is outrageous and I would love to hear from a campsite owner what the justification is. You are totally right, if we all gave campsites that do charge for one a miss they would soon change their policy!

    • @LangSara
      @LangSara  14 дней назад +1

      That is going to be my challenge now, get a site owner to explain why they do this!

  • @jacquelinelawrence8373
    @jacquelinelawrence8373 14 дней назад +3

    So many campsites have become greedy since covid and the increase in popularity of Caravanning. They will risk going out of business as people return to foreign holidays. Reliable weather and cheaper.....

    • @LangSara
      @LangSara  14 дней назад +1

      Yep, I love it when we find a lovely cheap CL site!!

  • @RufflyAdventuring
    @RufflyAdventuring 14 дней назад +2

    That’s ridiculous can’t leave for work from the site 🤦‍♀️ if people are clever enough like you guys to organise yourself so well to get every min out of you’re weekend should be a pat on the back not discriminated against 😡. New subscriber looking forward to watching more of your vids ❤❤

    • @LangSara
      @LangSara  14 дней назад +1

      Exactly, we can leave the day before if they like, but they will only get one night booking instead of two!

  • @teresaemmerson9599
    @teresaemmerson9599 14 дней назад +1

    That’s astonishing how can they possibly police that 🤷‍♀️Amazing..
    Would love you to look around the Coachman Lazer 575 if possible? Many thanks 😊

    • @LangSara
      @LangSara  14 дней назад

      I have made a note, in our plan for the show!! Thank you!!

  • @tomfreeman650
    @tomfreeman650 14 дней назад +11

    Why put this on if you will not name and shame ???

    • @LangSara
      @LangSara  14 дней назад +1

      I think you are partly right, but as we did not stay there I thought it would be unfair. As I said, I'm not doing what I do on RUclips to ruin anyones business... I was just gobsmacked and thought I'd share the story!

    • @zzStiitchzz
      @zzStiitchzz 14 дней назад

      Views

    • @LangSara
      @LangSara  14 дней назад

      @@zzStiitchzz I wouldn’t get any less views by naming them. Maybe some clickbait like ‘Watch to find out what site’ would have gotten more views?

    • @zzStiitchzz
      @zzStiitchzz 13 дней назад

      @LangSara possibly yeah , while point in RUclips videos is for views lol , I am not being nasty.

    • @LangSara
      @LangSara  13 дней назад

      @@zzStiitchzz I didn’t think you were! You’re right though, RUclipsrs makes content to get views. It’s the aim of the game! I thinks it’s about the first bad thing I’ve said about a site 😂

  • @Dusty2feathers
    @Dusty2feathers 14 дней назад +3

    Trevornick in Cornwall used to charge for your tow vehicle until I kicked up a stink about it. £2.50 i think it was, imagine that on a 400 + pitch site. Rip off merchants. Name and shame them.

    • @LangSara
      @LangSara  14 дней назад

      WOW, that is insane! How are you get your caravanning there without a tow vehicle?!

    • @Dusty2feathers
      @Dusty2feathers 14 дней назад

      @LangSara exactly why I kicked up a stink. All they did was incorporate the vehicle charge into the pitch fee so you didn't save anything.

  • @richardbroom4324
    @richardbroom4324 14 дней назад +6

    I don't understand why sites can't just charge for the pitch plus electric. I hate paying for extra kids, especially when nothing is there for kids. All these extras wind me up.

    • @LangSara
      @LangSara  14 дней назад

      Nothing worse than seeing one price and then watching it going up and up as you go through the booking process!

    • @Dusty2feathers
      @Dusty2feathers 14 дней назад

      @@richardbroom4324 I agree with you there. They always were like that, Pitch fee included 4 people ( typical family) and the only extra you paid for was for an electric hook up. But the British Holiday and Homes Park Association who represent the industry implemented individual pricing policies, basically everything and everyone are extras.

    • @Dusty2feathers
      @Dusty2feathers 14 дней назад

      @@richardbroom4324 in my experience I would say 70/80% only declare the basics ie we were at a top Cornish park where 4 occupied the caravan and another 5/6 were sleeping in the awning. Now imagine paying for 9/10 people at £15 a night each in August. It's not happening is it?

  • @HepcatHarley
    @HepcatHarley 14 дней назад

    Our last booking of 2024 was a site that had become a muddy building site. We were the only ones there. A digger was driving round all day on the first day doing work on the next pitches. The Gents facilities were closed so the only option for me was the fishermen's toilet shed. I wouldn't mind but it was still full price and they didn't inform us of the works prior to attending. The site will be nice when it's finished though and the people are lovely.

    • @LangSara
      @LangSara  14 дней назад

      We just left Moreton-in-Marsh CAMC site this morning. They have a little bit of work going on at the moment (line painting etc.) - they told us in advance, and situated you on the site, depending on the length of your stay. Handled perfectly!

  • @BobEarnshawMoHo
    @BobEarnshawMoHo 13 дней назад

    It's good that someone is talking about sites that have all these hidden extras. And made up rules too? I was offered a free ticket for the Manchester show. I choose notvto go. Looking forward to the NEC!

    • @LangSara
      @LangSara  13 дней назад

      No one likes being given one price and then having it keep going up!
      I'm sure we will see you there!!

  • @andyn6266
    @andyn6266 14 дней назад +3

    I really think you should name and shame,it’s disgraceful that you should be spoken to in that manner.After all,you are paying them,not the other way round.

    • @LangSara
      @LangSara  14 дней назад

      Exactly, I know I should but I just don't want to ruin someone business, especially if the views of the receptionist are not the same as the owners!

  • @ttxela
    @ttxela 14 дней назад

    I've stayed on many sites whilst working. Not sure what the issue is?

    • @LangSara
      @LangSara  14 дней назад

      I don't think there should be one!!🤷‍♂

  • @giantputt7066
    @giantputt7066 14 дней назад +5

    Name and shame

    • @LangSara
      @LangSara  14 дней назад

      I am going to forward a link to the video, and see how they respond!

  • @theoldhobbit3640
    @theoldhobbit3640 12 дней назад

    Boycott all you like, it's pointless. During Covid, thousands of people bought campers and caravans to get away, and still have them. As our travel rights are slowly removed, due to whatever the next fad is, only the very rich will be able to travel abroad, whereas those of us left will crowd out the campsites. Supply and demand is on the site owners' side, so they can charge what they want, and people will pay it. When ICE tow vehicles and campers are legislated off the roads, then again, only those who are well off enough to have electric vehicles capable of towing will benefit from our camp sites, that should thin out the herd. Life as we know it, Jim, is about to become unrecognisable over the next decade.

    • @LangSara
      @LangSara  7 дней назад

      Interesting points there! Trump might have something to say about ICE vehicles

    • @theoldhobbit3640
      @theoldhobbit3640 7 дней назад

      @LangSara I really hope so, but I fear our government has its sights set on our civil destruction and have plenty of time to do it.

  • @IamaDutch-Kiwi
    @IamaDutch-Kiwi 14 дней назад +1

    Have you sent the link to the video to the caravan park? It's the only way they will upgrade their customer service. 👌🇳🇱🙋‍♀🥝

    • @LangSara
      @LangSara  14 дней назад +1

      Hey!! Yes, that is what I am going to do!

  • @TheBeckwiths
    @TheBeckwiths 14 дней назад +1

    You can't beat a good rant, you should of replied. Do they live of site, if not then your breaking your own T's & C's😂

    • @LangSara
      @LangSara  14 дней назад +1

      Haha. Nice one Glyn!

  • @delphjunction1168
    @delphjunction1168 14 дней назад

    Hi Lang and Sarah.
    I understand your point of view Lang, but being spoken to like that is a no, no.
    However it would be wise to do what you did, get that sort of rudeness then make your choice. I would like to know this site though, because we could take a chance by turning up there then it's to late.
    If they talk to people like that they deserve to get bad rep.
    Sorry gone on a bit.
    Great vlog.
    Thumbs up thumped 👍
    .... Pete and Su....

    • @LangSara
      @LangSara  13 дней назад

      Hi Pete, thank you for your comment. Can definitely understand where you are coming from. I will let you know some how!!

  • @CaravanningwiththeMrs
    @CaravanningwiththeMrs 14 дней назад

    Cripes!

    • @LangSara
      @LangSara  14 дней назад +1

      Cripes indeed!!

  • @Dave-ps7co
    @Dave-ps7co 14 дней назад

    I normally dont comment and just enjoy your vids, on this acassion I have to say if your not willing to name then why bother, as others have said it seems a bit pointless.

    • @LangSara
      @LangSara  14 дней назад

      Hi Dave! Take a look at our pinned comment as to why we don’t want to name. Thank you watching our videos, we appreciate it. Hope I can to get some more sites with fishing lakes for you!

  • @pjgwiltshire
    @pjgwiltshire 14 дней назад

    This video is a pointless post without naming the site. You are not bad mouthing the site in anyway but simply pointing out their policy t and c with regard to any person staying at the site. If you had come across the site and it offered an incredible experience or additional service you would probably name it for others to enjoy what the site would offer. Well what the site does offer is a small print that could effect a customer who books into the site.

    • @LangSara
      @LangSara  14 дней назад

      Check out our pinned comment for the reasons why. I do understand what you are saying, but hope you understand our stance! Thanks for watching, take care

  • @paulbird3235
    @paulbird3235 14 дней назад

    I will subscribe when you name and shame!.

    • @LangSara
      @LangSara  14 дней назад

      Check out our pinned comment for the reasons why we won’t. Appreciate that this means you won’t be subscribing… but hope we can convince you in a future video! Take care

  • @darrenleeson60
    @darrenleeson60 14 дней назад +3

    What a pointless video, no name, no point in making it

    • @LangSara
      @LangSara  14 дней назад +1

      We are RUclipsrs, we make content - not everyone will like it! Sorry!