Pension नहीं रुकेगी! ऐसे करें Documentation

Pension नहीं रुकेगी! ऐसे करें Documentation #Sparsh #Pension #SainikWelfareNews
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”हर काम देश के नाम“
No. EDP/58/CPP/2022 Date:- 02/05/2022
To ,
1. The RO/PAO
…………………
2. The ORO
……………….
3. The HOO
………………
Subject: Clarification on “Report Death “and “Initiate Family Pension” functionality available on
“SPARSH” portal.
****
While examining the outstanding and stuck up cases of family pension,it is noticed that the
intended beneficiaries are not selecting the correct functionality to report death and initiated family
pension. Two of such requests are “Report Death” and “Initiate Family Pension”, where appears to
be confusion in use of these functionality i.e. which one to be used in case of death of pensioner.
2. Service request “Report Death” and “Initiate Family Pension” are available to family
member of a pensioner as a non registered user.
a. “Report Death” request is intended to be uses.
(i) To report death of pensioner for grant of family pension in favour of spouse.
(ii) To report death and after approval of same to raised request to initiate family
pension by family member other than spouse.
(iii) When there is no person available to claim family pension and pension has to be
stopped.
b. “Initiate Family Pension” request need to be used for reporting following and to
claim family pension by subsequent beneficiaries simultaneously.
(i) Report death/ disqualification of present pensioners and claiming family pension.
(ii) Report remarriage of widow.
(iii) Report non support of dependent by existing family pensioner.
3. The documents required for initiation of family pension by spouse in sparsh is death
certificate of deceased. Updation of bank account details along with declarations on
remarriage/ employment (for other than spouse) undertaking of recovery etc. are available
on screen which has to be confirmed/ completed by the beneficiary / claimant while
submitting “Initiate Family Pension” request.
4. It is therefore requested that “Report Death” and “Initiate Family Pension” should be used
for purpose as stated above. The step wise flow of functionality is attached here with as
Annexure for guidance purpose.
CDA(P) has seen.
Encl. As above (Himanshu Tripathi)
Dy. CDA(P)
Annexure.
Access of Service Center/ Portal by Users:-
The user has to open linksparsh.defence... to access portal.
(a) On opening link , Click on Login.
(b) In case of Non registered user, he has to select service available under ‘Services’ on dash board. In case
of Service center Login details of Service center is to be entered. Click on ‘LOGIN’. Dash Board of
concerned service center user will open.
Raising Service Request and Grievance from Service center
Click on Service Request & Grievance tab available at left panel. There are two types of user who will
approach at service center. Those who are registered in SPARSH (having pen id issued to them) will be
called as registered users. Others who are not registered in SPARSH (Whom pen id has not been
issued) will be called as non‐registered users. For registered user, select Registered from dropdown in
User Type box. Otherwise select Non registered user.
Authentication of Non Registered User at Service center :‐
1. Click on Service Request & Grievance from left panel.Select Non Registered from dropdown under user
type. Enter Name, relation with service personnel, mobile no & email id of Non‐registered user, Click
on send OTP. An OTP will be send to given mobile no.
2. Enter OTP, click on verify and process. Message will appear that verified sucessfully.
3. Select one of service from dropdown (Army/Navy/Airforce/Civilians) under Service, Select unique
identifier from dropdown (Cadet No./Bank A/c No./ Personal No./ PPO No./ Regimental No) and enter
unique identifier value. Click on search.
4. Name of Registered beneficiaries linked with that PPO No. will appear. Select button available against
beneficiary name for whom service request has to be initiated. Click on proceed.
5. Security question screen will be reflected. Enter at‐least any two values out of PPO No., Regimental
Number/Personal Number, Date of enrollment or Pensioner Rank. Click on verify and proceed.
6. Thereafter, Service Type screen will open from where any functionality can be selected from
dropdown of service type.