SLA Action Configuration using Power Automate | SLA Fail, SLA Success, SLA Warning | Dynamics 365

[@zero2herobeatspaul882]

Thanks for the video. For anyone wondering, the task was not created because you didn't enter the regarding type. You were looking for 'Case" but the technical name is 'Incident'

[@prachijain2367]

Thanks for this video! I have a query that if we have multiple sla items then how we'll create a single flow that will trigger a mail whenever sla is near non compliance for all sla items irrespective of the priority. As it would be a tedious task to create a flow through configure actions for each an every sla item.

[@kirantiruvathuru9934]

Thanks for the video, you have selected test environment but what will happen in production? Is there a way to dynamically populate environments?

[@pradeepreddy7008]

Hi Sanjay,
On creation of case, SLA will behave the way you had explained. My question is what if the case was closed and reopened again. How the KPI’s & SLA will behave for reopened cases?. Please clarify.
Thanks & Regards,
Pradeep

[@softchieflearn]

The sla will not start again on case reactivation as the applicable when is created on

[@ajmmaj2172]

Hi Sanjay I have one scenario which is related to relevance search in d365 can I ask hear r any otherway

[@pradeepreddy7008]

@@softchieflearn Thank you!

[@ChannnappaKalatippi]

​@@softchieflearn I have the querry I need to restart the SLA once case is reactivated. can one help

[@komalpatil2806]

If i didnt set as default to entitlment then what happened?
Set as Default option is not showing to my end
and if i click on Activate button pop up comes with Invalid Entitlment

[@Calchustler]

Hi Sanjay in my Form I cannot see Resolve in timer although I mapped Entitlements. What is the possible cause.!

[@khavydigitallife]

Thank YOU so much.

[@galleon8129]

You didn’t start by showing how to create an SLA, rather you used an existing one