@@gobosMommy it’s much more relaxing to me to be left alone so I can hang out with the people I’m out with instead of the constant “are still doing ok over here” kind of thing
Silent Service? Never heard of this before. Good to know. A lot of places don’t sing Happy Birthday. No ketchup or mustard on the table but the server brings the condiments after the order seems normal to me… Worse, not tipping your server? Stay home.
It used to be common knowledge that "Happy Birthday" was copyrighted. No public service provider could have employees sing that particular song without having to pay a small amount of money to the owner. That's the reason so many chain restaurants had their own birthday song, if they had their servers sing. I don't know if the urban legend is true, but it was well-known. That customer wanted to be the center of attention and was miffed because she wasn't. She wanted a high-end restaurant to disturb other diners so that her table could be the center of noise and activity, not at all caring for the people who were there for other reasons.
@@Stephaniecarlisle0529 I might have met one or two in my life - between that and working retail/food services I have managed to meet a whole bunch of very opinionated and non-compos-mentis folks. I have stories ... lol
Silent service is the first kind I learned. It was hard to work a “fun” restaurant after that. Many prefer and tip very well to be left alone without their conversation interrupted. Then again those people also know where to place their silverware to indicate they’re finished eating.
They do all the normal things in the beginning but after the food it’s silent after that. We just anticipate the needs and just do it instead of asking. Like non alcoholic refills. Ketchup. New forks. Napkins all of that
I appreciate servers jobs. They aren't easy. How the heck do they know what each and every person wants? Everyone is different. You have to be good at reading your customer and sometimes they might get it wrong. I like the idea of silent service but I also like to treat servers as people and recognize a bad day they might be having while still having to work.
So silent service starts out like any other normal restaurant service but after the food drops we anticipate the guests needs instead of walking by every 10 mins asking if everyone is still ok over here. That’s the only part where we are different.
Hola hoop and the Hokey Pokey, ma'am did you mean to have your son's birthday at Chuck E Cheese or a skating rink? This is a fine dining restaurant. 😂. Oh, and at those other places you don't tip. How dare you stiff your server 😡. Catch you on the flip side, Karen.
This silent service thing is new to me as well. There was a time my wife and I were trying to have a quiet dinner and the server kept coming to ask if we wanted anything else or how our dinner was. I had to tell him ( male ) w "We will call you if we need anything" so he could leave us alone.
I think Silent Service is weird. OTOH, so is taking your kid to a random restaurant for his birthday, and expecting them to provide a full on Chuck E. Cheese experience, except with burgers instead of pizza. “Oh, Sweetie, I’m so sorry your birthday dinner was ruined!” “Mom, I’m 17!”
LOL!!! The Dweeb Filter is not limited to just surfers who filter-out the kooks from their local beach. Restaurants have the same "waters" and you can filter-out your Dweebs this way!!! That dweeb will never come back. Hooray!!! And like the swells of another day of surfing, more new and better customers will come back. This is LIFE and we have to filter our dweebs out! LOL.
Being able to request silent service (for restaurants, hair appointments, etc.) makes sense, but if it's not posted or explained anywhere I can see why it might confuse someone. Even just a "have you dined with us before? No? Just so you are aware we practice Silent Service to give you an experience without the intrusion of the staff into your meal. Do you have any questions before we seat you?" could be a game changer for first time diners. I've heard of it being something you could ask for at upscale places, but this would be my first time encountering it being mentioned as the default. 🤔
Every customer thinks they’re the only person in the restaurant these days. And truth be told a good experience should feel that way but it’s not that easy to do
This is why so many customers demand a tipping culture. They want the server to bow and scrape and humiliate themselves for the customers' entertainment. Personally, I go.to a restaurant to have a meal, not.tomget a mini stage performance.
If you have time to nitpick your experience of nothing happened from last night, you don't have enough to do. It feels like she is taking her boredom out on everyone. Get some better hobbies and find your happiness.
I would suppose the steak, chicken and fish options had veggies on the side. I'd have told her the vegans get extra helping of sides. Since you save on protein options, give her 2.00 off per person. If they dont like, play Sounds of the Slaughterhouse on sound system. 😂
1:15 You paid that price point FOR the silent service. It ain’t Applebee’s it’s a nice restaurant where the emphasis is on the food and conversation with your table mates
It’s not what everyone keeps thinking it is. The service starts out normal like any other restaurant but after the initial greet and taking orders we don’t do all that “still good over here” stuff. We just do automatic refills and anticipation of guests next need and just do it without a convo or question about rather they want it or not. We can clearly see when people are done eating. We just take them away without a question about rather they’re done or not. That’s silent service
Not every server is going to be chatty. It could be their first day or even shy. Until they get the hang of things and more confident,they aren't going to be sunshine and like. Isn't it down to the table to sing happy birthday?
Kinda sounds to me like the server got screwed out of a tip because of the training they received… there’s no mention of how the server is compensated to make up for the lost tip money from people who feel like it’s weird to be so stubborn as to not ask something basic like “May I take this plate for you?”. No happy birthday song is completely reasonable, but obviously some customers are going to feel uncomfortable if someone is standing over them hovering their hand near their plate… and the customer’s poor experience is going to get taken out primarily on the waitstaff via bad tips so, because they have to pay full price for the meal regardless.
Can confirm as a high end caterer your goal is to be like magic food appears food disappears your guests conversation is never interrupted. This guest didn’t speak the same “language” as the server. And didn’t understand the hand hover was another way of saying may I take that.
Silent service? How utterly ridiculous! What on earth is the catering industry coming to! This woman deserves her money back and an apology! Also lady I've watched a few of your videos and you have a really bad attitude, I sincerely hope they are meant to be funny.
@Stephaniecarlisle0529 Must be an American thing. I owned a high end restaurant for over 30 here in the UK and I've never heard of it or come across a customer that would want it. Fair enough it's supposed to be fun and they do make me laugh. 👍
Soooo many people done with us for the silent service. I think you have the wrong idea. We still speak to the guests in the very beginning like everyone else. After food is dropped we begin silent service.
@@Stephaniecarlisle0529 I do understand niche markets and how some people would love this concept. 90% of consumers eat at McDonald’s so that’s what I would be aiming for if I had restaurant. I own a restaurant equipment and HVAC company so I know restaurants are a tough business without the gimmicks. Most people just want to shovel cheap food into their face holes.
Polite and helpful competence is the most a guest should expect from a server. If they want to be "entertained" they should go to a dinner theater.
Exactly
i have never heard of silent service and now i must find a restaurant that does this for my social anxiety
@@gobosMommy it’s much more relaxing to me to be left alone so I can hang out with the people I’m out with instead of the constant “are still doing ok over here” kind of thing
Preconceived fairy tale dinner but ticked off when it doesn't turn out that way. Wanna hear happy birthday? Go to Chuckie Cheese or something.
@@robertkartechner5850 that is exactly what hat I wanted to tell her
Cheesie Charlies
Or God forbid sing the song to YOUR son, YOURSELF. Rich entitled people are so obnoxious.
@@WillowEtain right. Just sing at the table with the people he knows
Silent Service? Never heard of this before. Good to know. A lot of places don’t sing Happy Birthday. No ketchup or mustard on the table but the server brings the condiments after the order seems normal to me… Worse, not tipping your server? Stay home.
Yessss. 🙌 stay home if you don’t want to tip
It used to be common knowledge that "Happy Birthday" was copyrighted. No public service provider could have employees sing that particular song without having to pay a small amount of money to the owner. That's the reason so many chain restaurants had their own birthday song, if they had their servers sing.
I don't know if the urban legend is true, but it was well-known.
That customer wanted to be the center of attention and was miffed because she wasn't. She wanted a high-end restaurant to disturb other diners so that her table could be the center of noise and activity, not at all caring for the people who were there for other reasons.
@@goldengryphon you’re 💯 correct. You must know these kinds of people?
@@Stephaniecarlisle0529 I might have met one or two in my life - between that and working retail/food services I have managed to meet a whole bunch of very opinionated and non-compos-mentis folks.
I have stories ... lol
@@goldengryphon I would absolutely LOVE to hear your stories
💀💀 I’ve never heard of silence service before, and I’d still NEVER act like this at a restaurant- like what 😂
@@victoriacamaillepoole5828 people are wild 😝
Silent service is the first kind I learned. It was hard to work a “fun” restaurant after that. Many prefer and tip very well to be left alone without their conversation interrupted. Then again those people also know where to place their silverware to indicate they’re finished eating.
@@susanvinson2667 exactly. It’s still service. Just a different kind of service
The best kind of service.
I've never encountered or heard of Silent Service. Now I'll know what it is should I encounter it.
They do all the normal things in the beginning but after the food it’s silent after that. We just anticipate the needs and just do it instead of asking. Like non alcoholic refills. Ketchup. New forks. Napkins all of that
I appreciate servers jobs. They aren't easy. How the heck do they know what each and every person wants? Everyone is different. You have to be good at reading your customer and sometimes they might get it wrong. I like the idea of silent service but I also like to treat servers as people and recognize a bad day they might be having while still having to work.
So silent service starts out like any other normal restaurant service but after the food drops we anticipate the guests needs instead of walking by every 10 mins asking if everyone is still ok over here. That’s the only part where we are different.
@@Stephaniecarlisle0529 nice, ty
Hola hoop and the Hokey Pokey, ma'am did you mean to have your son's birthday at Chuck E Cheese or a skating rink? This is a fine dining restaurant. 😂. Oh, and at those other places you don't tip. How dare you stiff your server 😡. Catch you on the flip side, Karen.
Exactly. Well said
This silent service thing is new to me as well. There was a time my wife and I were trying to have a quiet dinner and the server kept coming to ask if we wanted anything else or how our dinner was. I had to tell him ( male ) w
"We will call you if we need anything" so he could leave us alone.
That’s the exact reason why we do silent service
I think Silent Service is weird.
OTOH, so is taking your kid to a random restaurant for his birthday, and expecting them to provide a full on Chuck E. Cheese experience, except with burgers instead of pizza.
“Oh, Sweetie, I’m so sorry your birthday dinner was ruined!”
“Mom, I’m 17!”
@@Boomette53 😂😂😂😂
LOL!!! The Dweeb Filter is not limited to just surfers who filter-out the kooks from their local beach. Restaurants have the same "waters" and you can filter-out your Dweebs this way!!! That dweeb will never come back. Hooray!!! And like the swells of another day of surfing, more new and better customers will come back. This is LIFE and we have to filter our dweebs out! LOL.
Totally 💯
Good to see managers who understand the customer isn’t always right
We’ve had to learn the hard way that old system is severely a sided by greedy people
Right, because everyone knows everyone's birthday.
Right.
Being able to request silent service (for restaurants, hair appointments, etc.) makes sense, but if it's not posted or explained anywhere I can see why it might confuse someone. Even just a "have you dined with us before? No? Just so you are aware we practice Silent Service to give you an experience without the intrusion of the staff into your meal. Do you have any questions before we seat you?" could be a game changer for first time diners. I've heard of it being something you could ask for at upscale places, but this would be my first time encountering it being mentioned as the default. 🤔
The servers should be mentioning that when they greet them. They’re supposed to be at least
I've honestly never heard anyone say they expect the server to be a 1-person theater show. That's a new one! Wow.
Every customer thinks they’re the only person in the restaurant these days. And truth be told a good experience should feel that way but it’s not that easy to do
This is why so many customers demand a tipping culture. They want the server to bow and scrape and humiliate themselves for the customers' entertainment.
Personally, I go.to a restaurant to have a meal, not.tomget a mini stage performance.
They're NOT psychic to know in advance what you want in the service.
If you have time to nitpick your experience of nothing happened from last night, you don't have enough to do. It feels like she is taking her boredom out on everyone. Get some better hobbies and find your happiness.
Preach!!!
I would suppose the steak, chicken and fish options had veggies on the side. I'd have told her the vegans get extra helping of sides. Since you save on protein options, give her 2.00 off per person. If they dont like, play Sounds of the Slaughterhouse on sound system. 😂
😂😂😂😂 I just spit my drink out
1:15 You paid that price point FOR the silent service. It ain’t Applebee’s it’s a nice restaurant where the emphasis is on the food and conversation with your table mates
Thank you!!! 🙏
There should be more of that................Karen's need to be stopped...............
Agreed. I’m getting kind of sick of them
I’ve never heard of silent service
It’s not what everyone keeps thinking it is. The service starts out normal like any other restaurant but after the initial greet and taking orders we don’t do all that “still good over here” stuff. We just do automatic refills and anticipation of guests next need and just do it without a convo or question about rather they want it or not. We can clearly see when people are done eating. We just take them away without a question about rather they’re done or not. That’s silent service
Not every server is going to be chatty. It could be their first day or even shy. Until they get the hang of things and more confident,they aren't going to be sunshine and like.
Isn't it down to the table to sing happy birthday?
If the people at the table would like to sing we do not stop them. Just no staff is going to be singing to them
People who lack the concept of being friendly, and not sullen.
I seem to get all of those people 😂
Kinda sounds to me like the server got screwed out of a tip because of the training they received… there’s no mention of how the server is compensated to make up for the lost tip money from people who feel like it’s weird to be so stubborn as to not ask something basic like “May I take this plate for you?”. No happy birthday song is completely reasonable, but obviously some customers are going to feel uncomfortable if someone is standing over them hovering their hand near their plate… and the customer’s poor experience is going to get taken out primarily on the waitstaff via bad tips so, because they have to pay full price for the meal regardless.
Silent service is part of their training. It’s pretty common for high end places like the one we work at
Can confirm as a high end caterer your goal is to be like magic food appears food disappears your guests conversation is never interrupted. This guest didn’t speak the same “language” as the server. And didn’t understand the hand hover was another way of saying may I take that.
I can't help but to wonder why she is the way she is.
@@namastezen3300 me too. Why is everything such an inconvenience? Who hurt her?
@@Stephaniecarlisle0529 spoiled rotten? Told that she was a princess? Never worked for wages?
@@namastezen3300 that too
So basically Trump's secret service.
😂😂😂😂
Silent service? How utterly ridiculous! What on earth is the catering industry coming to! This woman deserves her money back and an apology!
Also lady I've watched a few of your videos and you have a really bad attitude, I sincerely hope they are meant to be funny.
@@sandracancelliere8590 they are meant to be funny. Silent service is pretty standard at high end restaurants
@Stephaniecarlisle0529 Must be an American thing. I owned a high end restaurant for over 30 here in the UK and I've never heard of it or come across a customer that would want it.
Fair enough it's supposed to be fun and they do make me laugh. 👍
The world has gotten weirder and dumber every year of my life. Only an insane person would want silent service.
I am good with it. I don't want to hear a bunch of noise when I dine out.
@@brinistaco1970 good for you. Enjoy your therapy. ;)
Soooo many people done with us for the silent service. I think you have the wrong idea. We still speak to the guests in the very beginning like everyone else. After food is dropped we begin silent service.
Most of our guests feel the same way
@@Stephaniecarlisle0529 I do understand niche markets and how some people would love this concept. 90% of consumers eat at McDonald’s so that’s what I would be aiming for if I had restaurant. I own a restaurant equipment and HVAC company so I know restaurants are a tough business without the gimmicks. Most people just want to shovel cheap food into their face holes.