hi, I have activated escalation rule for 30 mins. I can see my cases in case escalation tab, but it seems to be not working as I didnt receive any mail , all cases are stuck in the tab. Can anybody pls guide me for the same. is any user permission required?
VERY nice tutorial !!! Apex hours, you contribute a LOT to this community and we are all very thankfull !!! greetings from Argentina!!!
Thanks for your kind words. This keep us motivated to make more content
Thanks meera and Amit Bhaiya and Entire ApexHours Team.
Meera you explained Very Well🙏.
Thanks for watching
Thanks Meera & Amit Which was so informative continuing the Case management elaborately splitting them into two sessions for more details.
Glad you liked it
Very detailed explanation. Looking forward to finish the course and get my hands on with Service Cloud.
Great to hear!
Nice explanation, Adding one point, In the support process, we have to create a new path and add it to the case page.
Very good information. Thanks
Glad it was helpful!
Excellent, thank you very much!
Glad it was helpful!
fantastic tutorial
Glad you think so!
Thank you
Keep watching
Thank you 😊
Keep watching
Thanks
Keep watching
Very Nice Explanation. Thank u @apex hours
Glad you liked it
Why the case from web to case got automatically assigned to the product tier 1 queue?
What are the limitations in case assignment rule
We will document and publish on blog post
hi, I have activated escalation rule for 30 mins. I can see my cases in case escalation tab, but it seems to be not working as I didnt receive any mail , all cases are stuck in the tab. Can anybody pls guide me for the same. is any user permission required?
Hi!!!
Keep watching