I've been preaching this to MSP groups for several years now... MSP business will be dead within 10 years for the exact reason you mention.. great video
So I just switched from Break-Fix to MSP, and that's now another job that's gonna go away quick ? xD It's a good thing that the "technical side" of my services is only one part of the story...I figured that this would also "go away" soon enough, so I added the cloud tools, administration and advice / consulting to the mix. As the technical side of things is now fully automated, I can spend more time creating valuable content and automation scenarios for customers, among a lot of other things. I guess if you get back to connecting with people and helping them grow their businesses instead of putting out fires and spending days patching stuff, they're not likely to go away anytime soon :)
@@overtechnc3462 I disagree. I have been in the SMB IT business for 40 years and have been an MSP for 17. I can't tell you how many game changers have come out during that time that were ready to doom my business model. If anything, the need for IT professionals just keeps increasing. While some aspects of what we do gets easier for the end user, the complexity of it all requires someone who knows what they are doing to help a large percentage of those SMBs. Just get better at what you do, remain flexible, and you will never want for clients.
No it won't. My clients have no interest in even managing their own email accounts, let alone anything else. They want a single person they can talk to who will handle everything for them. Until the day comes they can buy a PC from Dell and just plug it in, never having to worry about anything else involved in managing the machines and users, they will want a service to handle it. That day will arrive sooner or later, but we're several years out from it at least.
MSP's won't be dead. SMB's need someone to "set things up, manage it, make it work, hand hold staff, etc". For years I've been watching Microsoft groom their management portals, MEM, Sentinel, Lighthouse, they're all tools we MSPs can leverage, and perhaps have work better than 3rd party RMM tools/stack we have now. Or better yet..."compliment" the tools we have now.
That's going to be very specific to your organization, although I would analyze the current feature set of Microsoft's offering and determine if or when you can consider it, and otherwise what your gating factors would be. Then work through those to determine your plan.
I've been preaching this to MSP groups for several years now... MSP business will be dead within 10 years for the exact reason you mention.. great video
So I just switched from Break-Fix to MSP, and that's now another job that's gonna go away quick ? xD
It's a good thing that the "technical side" of my services is only one part of the story...I figured that this would also "go away" soon enough, so I added the cloud tools, administration and advice / consulting to the mix.
As the technical side of things is now fully automated, I can spend more time creating valuable content and automation scenarios for customers, among a lot of other things.
I guess if you get back to connecting with people and helping them grow their businesses instead of putting out fires and spending days patching stuff, they're not likely to go away anytime soon :)
@@overtechnc3462 I disagree. I have been in the SMB IT business for 40 years and have been an MSP for 17. I can't tell you how many game changers have come out during that time that were ready to doom my business model. If anything, the need for IT professionals just keeps increasing. While some aspects of what we do gets easier for the end user, the complexity of it all requires someone who knows what they are doing to help a large percentage of those SMBs.
Just get better at what you do, remain flexible, and you will never want for clients.
No it won't. My clients have no interest in even managing their own email accounts, let alone anything else. They want a single person they can talk to who will handle everything for them. Until the day comes they can buy a PC from Dell and just plug it in, never having to worry about anything else involved in managing the machines and users, they will want a service to handle it. That day will arrive sooner or later, but we're several years out from it at least.
7:10. Apple POS system. That will be interesting to see how they handle PCI DSS Compliance.
An issue for sure, although I have expectations they can handle it. Perhaps we will learn something from their approach.
MSP's won't be dead. SMB's need someone to "set things up, manage it, make it work, hand hold staff, etc". For years I've been watching Microsoft groom their management portals, MEM, Sentinel, Lighthouse, they're all tools we MSPs can leverage, and perhaps have work better than 3rd party RMM tools/stack we have now. Or better yet..."compliment" the tools we have now.
I do agree the value is in the advice. Very much the core value.
Thanks Dave. Glad we Do a massive stack of offerings for our customers.
So what do you suggest?
That's going to be very specific to your organization, although I would analyze the current feature set of Microsoft's offering and determine if or when you can consider it, and otherwise what your gating factors would be. Then work through those to determine your plan.
Write code. Software will eat the world.