Hi, we are sorry for the trouble you're experiencing. The WD Elements drive is ready for use with Windows systems out of the box, and it requires reformatting to work with macOS. Please refer to our formatting hard drives video (ruclips.net/video/q7N7Hx-gRm0/видео.html ) or answer ID: 8200 ( support-in.wd.com/app/answers/detailweb/a_id/8200 ) for detailed instructions. If the drive is already formatted for macOS and still not working, we suggest following the steps in our Basic Troubleshooting video (ruclips.net/video/OIU_jjrr53A/видео.html ).
Hi Leo, thank you for contacting us. The file name you have shared is for installing the WD Discovery application on your PC, but it is not mandatory to use this software to operate the drive, as it functions independently. For WD Elements, specifically, there is no need to install the WD Discovery application.
Hi, we are sorry to hear that. We recommend that you please see Answer ID: 8200 (support-en.wd.com/app/answers/detailweb/a_id/8200 ) for information on how to format the drive. If you encounter any problems, you can also open a ticket at (support-en.wd.com/app/askweb ).
Hi Allyssa, we are sorry for any inconvenience. We recommend that you please refer to our formatting external hard drives video (ruclips.net/video/q7N7Hx-gRm0/видео.html ) or answer ID 8200 (support-en.wd.com/app/answers/detailweb/a_id/8200 ) for complete steps to format a drive for macOS or Windows. If the issue persists, kindly get in touch with our support team directly to elaborate on the issue along with error screenshots by opening a support ticket at (support-en.wd.com/app/askweb ).
thank you! I've been clueless for a week until I found ur video!
Thanks! Would never have found it by myself.
Thank you, it was very useful
PERFECT THANKS
Excellent instructions. Thank you 👍🏼
Thank you, very helpful !
Very helpful. Well done. Thank you.
Great video!! ❤
Thank you!
Excellent thank you
BIG THANK YOU
Can’t connect in MacBook
After connecting there were no option show in disk utility and in finder
Hi, we are sorry for the trouble you're experiencing. The WD Elements drive is ready for use with Windows systems out of the box, and it requires reformatting to work with macOS. Please refer to our formatting hard drives video (ruclips.net/video/q7N7Hx-gRm0/видео.html ) or answer ID: 8200 ( support-in.wd.com/app/answers/detailweb/a_id/8200 ) for detailed instructions.
If the drive is already formatted for macOS and still not working, we suggest following the steps in our Basic Troubleshooting video (ruclips.net/video/OIU_jjrr53A/видео.html ).
The drive has a file called `Install Western Digital Software for Mac.dmg`.
What is that file?
Hi Leo, thank you for contacting us. The file name you have shared is for installing the WD Discovery application on your PC, but it is not mandatory to use this software to operate the drive, as it functions independently. For WD Elements, specifically, there is no need to install the WD Discovery application.
Thank you!
thanks
IT FAILED TO ERASE
Hi, we are sorry to hear that. We recommend that you please see Answer ID: 8200 (support-en.wd.com/app/answers/detailweb/a_id/8200 ) for information on how to format the drive. If you encounter any problems, you can also open a ticket at (support-en.wd.com/app/askweb ).
Mine is failing to erase 😭 it says “the volume on disk3s1 couldn’t be unmounted because it is in use by process 7143 (diskimages-helper)”
Hi Allyssa, we are sorry for any inconvenience. We recommend that you please refer to our formatting external hard drives video (ruclips.net/video/q7N7Hx-gRm0/видео.html ) or answer ID 8200 (support-en.wd.com/app/answers/detailweb/a_id/8200 ) for complete steps to format a drive for macOS or Windows.
If the issue persists, kindly get in touch with our support team directly to elaborate on the issue along with error screenshots by opening a support ticket at (support-en.wd.com/app/askweb ).