Prompts Used to Build this Chatbot: 1. Let someone create IT helpdesk ticket request for their hardware, software and licenses related issue. 2. Add an option for "Device Request" in this question. 3. Add a question for the priority of the request. 4.If Priority of the ticket is High or Medium then Add a question to ask the user to choose their preferred contact method, choosing from email, telephone or SMS. 5.Add a message saying Thanks for generating a ticket. We will contact you within the next 24 hours. 6.Summarize the information with Issue Description and Priority in Adaptive Card.
AI Copilot in Power Virtual Agents looks amazing! Building an IT Helpdesk chatbot with Copilot prompts is a smart way to enhance capabilities. #AI #Copilot #Chatbots #PowerVirtualAgents
@sharitaharryparshad7565 It's very much achievable, all you need to create a flow using the action then using connectors, connect to sql server to fetch the data, parse into JSON and then send the response back to PVA.
choose box- is there anykind of possible to configure of those box because horisontal version isn't UI friendly and vertical choise boxes is better to select and see. ? CSS- HTML code? PVA doesn't give native solution about it?
@@iamdhruvinshah How about different way like notification mp3 (power automate? ) or another way like if we put bot in voice channel and it will be "rescue" voice record etc like if some server is down and we dont want that every one call to customer service. Maybe there is also change to put online customer service voice channels own mp3 record put if we want only temporarily messages /notifications to customers or bot to tell customers via voice and written way different notifications with PVA
Prompts Used to Build this Chatbot:
1. Let someone create IT helpdesk ticket request for their hardware, software and licenses related issue.
2. Add an option for "Device Request" in this question.
3. Add a question for the priority of the request.
4.If Priority of the ticket is High or Medium then Add a question to ask the user to choose their preferred contact method, choosing from email, telephone or SMS.
5.Add a message saying Thanks for generating a ticket. We will contact you within the next 24 hours.
6.Summarize the information with Issue Description and Priority in Adaptive Card.
AI Copilot in Power Virtual Agents looks amazing! Building an IT Helpdesk chatbot with Copilot prompts is a smart way to enhance capabilities. #AI #Copilot #Chatbots #PowerVirtualAgents
Great Video. Would be great to see how PVA can use topic's to ask questions of the sql data using Aure OpenAi to return the data.
@sharitaharryparshad7565 It's very much achievable, all you need to create a flow using the action then using connectors, connect to sql server to fetch the data, parse into JSON and then send the response back to PVA.
thanks for the details, is it also possible to use copilot in MS Health Bot?
Great 👍👍👍
I don't have copilot feature on my power virtual agents. Is there another way to access information from a website?
I don't either. What do we do Dhruvin? Thanks
choose box- is there anykind of possible to configure of those box because horisontal version isn't UI friendly and vertical choise boxes is better to select and see. ? CSS- HTML code? PVA doesn't give native solution about it?
Is there any rules in prompting? Because I use my own prompt, but it gives error: "Your update request didn't go through. Try again."
How to create a condition based on flow response value
Hi.. Urgently need to know
If we can integrate voice input in Power virtual agent.
Thanks
No
@@iamdhruvinshah How about different way like notification mp3 (power automate? ) or another way like if we put bot in voice channel and it will be "rescue" voice record etc like if some server is down and we dont want that every one call to customer service. Maybe there is also change to put online customer service voice channels own mp3 record put if we want only temporarily messages /notifications to customers or bot to tell customers via voice and written way different notifications with PVA