I’ve only ever worked with Felder directly and I’ve had issues, in my case they were caused by me being an idiot. I busted my motor and had to order a new one. But I was amazed by their support. To figure out what caused the issue I was on support call for hours, hours! The technician stayed on with me the entire time. We took all the electrical stuff apart, tested everything. Eventually decided it needed a new motor. We ordered it. It showed up broken, due to shipper. They shipped a second one, different shipper and it came intact. I called the technician and again for an hour or so we worked together as they walked me through every step of the process. It worked great. I share this because you had a rough go of it and were wondering what someone with no influence would have experienced. I have no influence and can share that Felder support was excellent. I love my machine.
I pin this comment because I have the same thoughts about Felder. I think they do want happy customers but they need to work better on QC (especially Hammer line) and with retailers. I know it's easier said than done but that is a key for successful business. Thank you for sharing your experience and I'm glad you've got it solved. Best regards from Croatia
That is an interesting thought, John. That exact project of yours was what got me started on woodworking. I have been doing well with a Makita 2704n for years now, but want to get something more pro, and found the Holzmann and Andreas’s video ☹️ then I loooked at Felder and thought this is possible, and now I find this video end the previous one… what is one to do?!
Look up my video on Felder K700, I'm finally happy. One year later still going strong and all aligned. But the K3 Winner was a disappointment, and it isn't a cheap saw.
I' m super happy for you that you finally received your saw. At least this time you seem happy. And for your information you made a super presentation I'm not sure I would be able to talk like that in English as long without so few grammar mistake. Thank you Andrea
Thank you very much Alain. You are my favorite creator on YT and I'm always looking forward to seeing your Woodpecker videos. As for English, it is quite an unnatural language for me to speak. I much prefer Spanish because it is so fluent to pronounce. Best regards from Croatia
@@AndreaArzensek I'm no linguistic expert but I think learning a second language when you're not a kid is always a struggle, unless you're somewhere when nobody understand your language, and you're e forced to speak it every day. You see I barely speak English elsewhere than in my videos. OK they're those so few Skype sessions ;) But I only watch and listen to English so my understanding is pretty good. But around here in Montreal, a lot of people speaks both our nation's official languages; English and French. We have a friend, and her husband wanted to learn french, because he's from another part of the country. To do so they moved for a year in France, because around here everybody can speak English to a certain level. So I'm pretty amazed to see how your English is good, for someone who's not surrounded, like us here in Quebec, by 400 millions English speaking people.
Excellent Job! Your review was most informative, and your advice to contact the manufacture rather than the retailer is definitely the best way to approach the issue. Retailers are little more than another "middle man" in the delivery chain. While I cannot speak about other countries, in Canada and the USA, retailers often have little ability, and virtually no responsibility, to resolve warranty issues for products once the consumer takes delivery. Here, all warranties (explicit and implied) rest solely with the manufacturer, and they have the right to require the consumer to register the purchase in order to activate those warranties. Traditionally, this was done through filling out and mailing prepaid post cards. Today however, many manufacturers require registration via the internet. Registration is used to ensure that the date of purchase is accurately noted so that all parties are protected from abuse of the warranties. Also, since these warranties are considered legal contracts, it ensures that they are held between the original owner and the manufacturer (generally warranties do not transfer when a product is re-sold or given to a third party). Sadly, many consumers fail to register the purchases with the manufacturer, and thus loose their warranty coverage due to their own elegance. Many manufacturers are very reasonable about repair and replacement for defects in materials or workmanship during the warranty period, but it is the consumers responsibility to register the product in a timely manner, and to abide by the terms for repair or replacement. While I agree that such terms are often inconvenient, sometimes bordering on absurd, they are nevertheless what we as consumers agree to when we choose to purchase, and accept delivery of, a product. Which is why consideration of the manufacturer's reputation for quality and warranty of a product is an important part of all consumer purchases. Overall you have shown remarkable diligence and patients in dealing with the Felder company, and it appears that it has paid off nicely for you in the end. Here is wishing you the best of luck and future enjoyment of your new saw. You are an incredible craftsman my young friend.
Hi Michael, That was good insight on how things work with warranties, I really didn't know that or thought about customer having to fill the warranty online. For us it indeed paid out to be patient but in a way I'd be much more content if the first saw was working properly. Now, you see, I also have problems with the jointer A3-41. Thank you for your kind words. Best regards from Croatia
I Have all the same machines . I purchased them before corona. I will say every thing is perfect with the exception of some small bandsaw guide issue. I have had a great experience with the company for additional items I have purchased. I am sorry you had a bad time and was glad to see they made good for it. good luck with all your new machines and thanks for sharing your story .
I have this K700 and jointer/planer combo AD741 and they are almost perfect. K700 has some little annoying things that are easily fixable and the AD741is perfect except for the stupid handle to change the infeed/outfeed roller speed. The damn thing is so hard to get in 6m/min speed - just ridiculous. I need to put force of full body weight to put it in neutral an back to 6m. The 12m/min is a bit easier but still it is shitty. Luckily everything else on the machine is top notch so I can temporarily forget about the speed lever issue 🤣
Happy to see you two finally have a saw. 😎 For this kind of money i expect a company to be fair. In the end it seems so. Good for you and i look forward to Future projects and Videos. Stay safe!!
Thank you Ralph, we finally enjoy the machine. Now onto A3-41 battle. I hope I'll be able to place video review on K700 in about two weeks. Greetings from Croatia
Well, that was a long saga arising from a simple botched delivery. I'm very happy it has all worked out for you! As a professional UK cabinet maker and owner of a Hammer C3 31 combination machine, I can honestly state that my machine is a superb piece of equipment that does perfectly everything I need it to.
It was indeed long one, but alas it is over. We are very pleased with our saw now and we see it that way for at least next 20 years. This is built like a tank. I'm glad that your Hammer works for you! Best regards from Croatia
They made it right and I guess that's all that matters. I was hesitant after your videos and plexus woodworks about ordering a A3-31. Im still going follow through now. thanks for the video
It's a big improvement in customer service , but the point is ,you should have never had to make the first video in the first place . A company with top customer service will correct all problems without placing pressure on their reputation with a youtube video . Good luck to you .
Hi Andrea, thank you very much for your honest and thorough review of the Hammer machines. I've been looking at the same models, so your reviews have been most helpful. You briefly mentioned, that you bought a Hammer N4400 band saw. A review of that one would be much appreciated. Thank you for the great videos you put out, and thank you for making them available in English as well.
The review of Hammer N4400 should be very soon. Subscribe so you can get notification when I publish it. I hope by the end of April. Thanks for your comment. Best regards from Croatia
Hola Andrea's, muchas gracias por los vídeos sobre Felder. Después de tres años y haciendo un gran esfuerzo he podido comprar una sierra de cinta Hammer, la más pequeña que tienen; N-2 35. Me llega a final de Junio. Espero no tener problemas. Aprovecharé tu canal para comentar que tal me ha ido. Ya que, mucha gente sueña con tener máquinas del grupo Felder y no se merecen pasar por lo que habéis pasado vosotros. Espero que todo esto sirva para que Felder se ponga al día y ningún cliente quede decepcionado. Un abrazo desde España!
Hola Carlos, Me da mucho gusto que obtuviste una sierra nueva y espero que te va servir genial. De las herramientas Hammer, nosotros solo tuvimos suerte con la N4400 así que creo que saldrá bien la tuya N2 35. Cuanto la pagaste? Saludos desde Croacia
Ive heard table flatness was an issue on one or two customers planers. I waited 10 months and 9 months for 2 jet machines, seems like covid and supply chain issues plays havoc with deliverys. Good to know felder put it right in the end. Amazing how a little publicity ensures companies do the right thing😅. Sounds like the third party seller and delivery company share much of the blame . For those prices the company should ensure customer satisfaction 👍.
Andrea, you seem like a very decent guy, and I’m glad you got some kind of resolution. I still think it’s a shame you had to spend so much of your time, negotiating with the company, and not just being able to do your work. I remain convinced that the hammer machines are of abysmal quality, and would never even consider owning another one. The sad thing is that, worse than the quality of the machines, is the quality of their customer service and their integrity. if anyone is curious, I have built my career for 47 years around an Ulmia table saw, made in Germany. In almost 45 years of use, defense has never been out of alignment, not at all, neither has the cross cut table, and the motor still spins quietly and perfectly, and cuts like a dream. sadly, I don’t think they’re still being produced, but it is by far the highest quality woodworking machine I’ve ever owned. it has never required a single repair, or been even the slightest bit out of adjustment in all that time. even the representative from Felder, when I commented on all the flaws in his machine, replied, “ well nobody can make a ship machine that really works that well”. Then I told him I had an Ulmia, and he got very quiet. so clearly, an extremely high-quality machine could be made, Felder just doesn’t want to take the time or spend the money on it.
Hi Jonathan, In the end they did the right thing and offered me to change for any saw we wished. We chose Felder K700 and it is completely different machine than Hammer. We paid the difference and got a nice discount on it (somewhere around €1000) It is very well built machine (not Ulmia perfect) and it seems it will run for a lifetime. All in all I'm very satisfied now. We have done the same with our jointer planer and changed it for AD741 with power drive. I know only for Ulmia wooden hand planes and they seem of excellent quality. Best regards from Croatia 😊
Glad you got this all sorted and that Felder took care of you in the end. The shipping times were a bit nuts due to COVID stuff; but it takes a few months for them to make a machine anyway, because due to all of the options, 6they are made to order. It took most of a year to get my shaper from them, but they were accurate in their shipping estimation for me. The K700 is a great saw. I have a K700P with a slightly longer table. Also, my dust port is on the right of the saw instead of the rear. I'm not surprised about the video causing a reaction. What usually happens in companies is that someone higher up sees it and then tells the person you're dealing with to take care of you.
Here is a story about really good customer service . when i use to live in America i bought a Grizzly table saw , made in tawain . for the money it was very acceptable .i also bought a jointer/planer .after a few days i discovered a small crack in the cast iron table underneath . i sent the company a photo and they responded immediately , saying they will replace the planer and pay for the delivery of the old machine AND the new one . Now THATS customer service !
That is how it is supposed to be. Luckily for me they treated me like shit and I eventually got Felder AD741 which is an absolute beast of the machine. There are still better ones but this one should serve me for a loooong time to come. Best regards from Croatia
I'm looking to buy a hammer k3 winner, as I also saw Marius Hornbergers videos on it. Your experience is putting the brakes on that, especially since I would also have to buy from totus.
Hammer K3 is probably a good machine but we got a lemon. But I can tell you that Felder K700 is way above Hammer and I would rather save money and buy the real machine. Felder is built to last forever and it is much more precise and smoother. Best regards
U nas w Polsce jest wiele podobnych sytuacji. Ludzie narzekają na firmę FELDER po zakupie maszyny. Dopóki nie wpłacisz pieniędzy są dobrzy i mili a jak już kupisz maszynę to nie odbierają telefonu.
no me puedo imaginar el infierno que pasaron, pero que bien que haya salido todo al final y que Felder se haya portado bien después de todo lo ocurrido
Si estaba muy delicado esto, al final paso bien pero es lástima que no pudo ser bien desde inicio. Todavía hay que resolver la máquina cepilladora. Saludos desde Croacia
@@user2000006 I have actually seen the Felder 700 line stuff alongside Hammer in person and can say definitely that the castings and general finish on Hammer machines are totally rough and crude, not similar to the "Felder" branded machinery at all. Labour costs in Austria also tend to be higher than most in EU including Germany, there's just no way Hammer stuff can be that competitively priced and actually made there.
@@peter_kelly No doubt that the higher end Felder machines go through more processing steps and get a better finish. But I"m 95% sure that both lines are at least assembled in Tirol. There are just too many similarities.
Thank you Peter. It seems like Hammer was not made in Austria but indeed it is. They do source metal from abroad but they mill everything at the factory. The real problem are probably the people and management at the Hammer line of tools. Best regards from Croatia
@@user2000006 There is definitely difference and you pay for it. But, the Hammer machines should work as they promised and not fall apart after one month of normal usage. Greetings from Croatia
I'm happy to hear that. How long have you had your machines for? I do have problems with my A3-41 and I hope Felder will be able to solve them. N4400 doesn't have any problems.
looks like they hope for hammer series of machines to "slip" trough. Tended for more of a rich hobby dudes rather than serious woodworkers that expect a lot from machines. There is actual term in marketing - slippage - Expected cases that costumers will not claim their warranty etc.
This is what I would have never come up with but it seems likely that Felder could do this. As of now (2 years and counting) I'm still very pleased with my Felder 700's machines. Hammer ones are exactly as you've stated. Best regards from Croatia 😊
@@AndreaArzensek Just planning to upgrade my machines - felder is one of them. Same reason you stated - only positive feedback on youtube. Seemed like a reputable maker. I guess i have to "buy once- cry once" cuz they are not cheap and get felder machine. Also locking on Rojek machines. Hammer machines also apply to makers like me - money is tight and you are willing to get best for your money. After getting what you did not expect - you justify and just live with it.. hence - slippage.
After 2 years of quite good use (hence the lack of my YT videos) I can confirm that both K700 and AD741 are very well built machines. They are not perfect, as then you'd have to look into Martin (maybe Altendorf) machines. Slight drawback with AD741 is the planer feed speed adjusting lever. It is quite hard to engage/disengage. I see myself doing something about it but I couldn't find time as it works(requires some filing of the catching bar tooth in the steel frame). For my next upgrade I'd definitely go for Felder 900's series and 3 phase motors (standard) as they are much more resilient and powerful. Best regards
Ah, Felder, sûrement des bonnes machines, mais! Un seul représentant de la marque par pays, donc, monopole, pas de concurrence, donc prix exorbitant ! Même pour la livraison, j'achèterai donc une autre marque....
Since I've never had bandsaw before N4400 it is impossible to compare or have any expectations. However I can say without doubt that it has plenty of power, doesn't vibrate, has nice size cast iron table and we do like it overall. I will make a review of it soon. Cheers
Are you planning on updating you A3-41 video as you mentioned towards the end? The original looks to now be unlisted - ruclips.net/video/FqdV5kvRSBM/видео.html
Yes, I unlisted it because I'm not happy with it. I will be changing it for Felder AD 741. Since I made the same with the K3 Winner to K700 upgrade I have not regretted it. I believe Felder is a great company but currently has serious issues at the Hammer line products. I will be getting AD741 in November and until I will make do with A3-41. I know that sound silly at this price range for A3-41 but I'm really not happy with jointer performance. Planer (thicknesser) mode on A3-41 works fantastic every single time almost a year now, so with that function it exceeded my expectations. It is less than 0.05mm on 405mm width! Jointer cannot produce flat edge because tables go out of parallel quite soon after being dialed in. This happened to a lot of Hammer users recently, and that confirms there is a problem. I thought I got a lemon, but it seems there are plenty of lemon trees at the factory.
Good to hear, Felder seems quite funny when it comes to anything negative on social media. You still have you K3 video up so sounds like there wasnt any deal to pull the negative video.
I didn't want to pull down the video to remain transparent to my subscribers. I cannot bring myself up to recommend something that doesn't work as it should. I did ask for K700 with discount due to my problems and Felder delivered. Now I really like that machine and if something comes up I won't be tied in some kind of contract not to publish a video where I can tell what I want and honesty think about the machine. I got burned in the past doing paid sponsorship for the tools didn't like so I had to return them. I therefore like to pay for the tool or if it is sponsored it has to be a tool that is absolutely worth it. That is the relation I have with BESSEY and I can say that their clamps are absolutely the best ones (albeit not inexpensive) I ever used and I can recommend them to anyone sponsored or not.
You seem to be quite right, I'm really thankful for all the people who follow me and support me because this would have been unimaginable. Greetings from Croatia!
I’ve only ever worked with Felder directly and I’ve had issues, in my case they were caused by me being an idiot. I busted my motor and had to order a new one. But I was amazed by their support. To figure out what caused the issue I was on support call for hours, hours! The technician stayed on with me the entire time. We took all the electrical stuff apart, tested everything. Eventually decided it needed a new motor. We ordered it. It showed up broken, due to shipper. They shipped a second one, different shipper and it came intact. I called the technician and again for an hour or so we worked together as they walked me through every step of the process. It worked great.
I share this because you had a rough go of it and were wondering what someone with no influence would have experienced. I have no influence and can share that Felder support was excellent. I love my machine.
I pin this comment because I have the same thoughts about Felder. I think they do want happy customers but they need to work better on QC (especially Hammer line) and with retailers. I know it's easier said than done but that is a key for successful business.
Thank you for sharing your experience and I'm glad you've got it solved.
Best regards from Croatia
@@AndreaArzensek as someone who’s considering buy two Hammer machines this is reassuring to read. Cheers
And people ask me why I bothered to build my own table saw!
Glad to hear you finally got it straightened out :)
Maybe I should have built it myself too 😂
Thank you John.
Best regards from Croatia
That is an interesting thought, John. That exact project of yours was what got me started on woodworking. I have been doing well with a Makita 2704n for years now, but want to get something more pro, and found the Holzmann and Andreas’s video ☹️ then I loooked at Felder and thought this is possible, and now I find this video end the previous one… what is one to do?!
Look up my video on Felder K700, I'm finally happy. One year later still going strong and all aligned.
But the K3 Winner was a disappointment, and it isn't a cheap saw.
I' m super happy for you that you finally received your saw. At least this time you seem happy.
And for your information you made a super presentation I'm not sure I would be able to talk like that in English as long without so few grammar mistake. Thank you Andrea
Thank you very much Alain.
You are my favorite creator on YT and I'm always looking forward to seeing your Woodpecker videos.
As for English, it is quite an unnatural language for me to speak. I much prefer Spanish because it is so fluent to pronounce. Best regards from Croatia
@@AndreaArzensek I'm no linguistic expert but I think learning a second language when you're not a kid is always a struggle, unless you're somewhere when nobody understand your language, and you're e forced to speak it every day. You see I barely speak English elsewhere than in my videos. OK they're those so few Skype sessions ;) But I only watch and listen to English so my understanding is pretty good. But around here in Montreal, a lot of people speaks both our nation's official languages; English and French. We have a friend, and her husband wanted to learn french, because he's from another part of the country. To do so they moved for a year in France, because around here everybody can speak English to a certain level. So I'm pretty amazed to see how your English is good, for someone who's not surrounded, like us here in Quebec, by 400 millions English speaking people.
Glad to hear you got sorted in the end! 👍
Thank you so much Keith! It was your call to them that made a difference :)
Glad to see you again Andrea👍
Glad to see you too :)
Excellent Job!
Your review was most informative, and your advice to contact the manufacture rather than the retailer is definitely the best way to approach the issue. Retailers are little more than another "middle man" in the delivery chain. While I cannot speak about other countries, in Canada and the USA, retailers often have little ability, and virtually no responsibility, to resolve warranty issues for products once the consumer takes delivery.
Here, all warranties (explicit and implied) rest solely with the manufacturer, and they have the right to require the consumer to register the purchase in order to activate those warranties. Traditionally, this was done through filling out and mailing prepaid post cards. Today however, many manufacturers require registration via the internet. Registration is used to ensure that the date of purchase is accurately noted so that all parties are protected from abuse of the warranties. Also, since these warranties are considered legal contracts, it ensures that they are held between the original owner and the manufacturer (generally warranties do not transfer when a product is re-sold or given to a third party).
Sadly, many consumers fail to register the purchases with the manufacturer, and thus loose their warranty coverage due to their own elegance. Many manufacturers are very reasonable about repair and replacement for defects in materials or workmanship during the warranty period, but it is the consumers responsibility to register the product in a timely manner, and to abide by the terms for repair or replacement. While I agree that such terms are often inconvenient, sometimes bordering on absurd, they are nevertheless what we as consumers agree to when we choose to purchase, and accept delivery of, a product. Which is why consideration of the manufacturer's reputation for quality and warranty of a product is an important part of all consumer purchases.
Overall you have shown remarkable diligence and patients in dealing with the Felder company, and it appears that it has paid off nicely for you in the end. Here is wishing you the best of luck and future enjoyment of your new saw. You are an incredible craftsman my young friend.
Hi Michael,
That was good insight on how things work with warranties, I really didn't know that or thought about customer having to fill the warranty online.
For us it indeed paid out to be patient but in a way I'd be much more content if the first saw was working properly. Now, you see, I also have problems with the jointer A3-41.
Thank you for your kind words.
Best regards from Croatia
I Have all the same machines . I purchased them before corona. I will say every thing is perfect with the exception of some small bandsaw guide issue. I have had a great experience with the company for additional items I have purchased. I am sorry you had a bad time and was glad to see they made good for it. good luck with all your new machines and thanks for sharing your story .
I have this K700 and jointer/planer combo AD741 and they are almost perfect. K700 has some little annoying things that are easily fixable and the AD741is perfect except for the stupid handle to change the infeed/outfeed roller speed. The damn thing is so hard to get in 6m/min speed - just ridiculous. I need to put force of full body weight to put it in neutral an back to 6m. The 12m/min is a bit easier but still it is shitty. Luckily everything else on the machine is top notch so I can temporarily forget about the speed lever issue 🤣
Finaly! Sretno 💪💪
Hvala Miha!
Happy to see you two finally have a saw. 😎 For this kind of money i expect a company to be fair. In the end it seems so. Good for you and i look forward to Future projects and Videos. Stay safe!!
Thank you Ralph, we finally enjoy the machine. Now onto A3-41 battle. I hope I'll be able to place video review on K700 in about two weeks. Greetings from Croatia
Well, that was a long saga arising from a simple botched delivery. I'm very happy it has all worked out for you!
As a professional UK cabinet maker and owner of a Hammer C3 31 combination machine, I can honestly state that my machine is a superb piece of equipment that does perfectly everything I need it to.
It was indeed long one, but alas it is over. We are very pleased with our saw now and we see it that way for at least next 20 years. This is built like a tank.
I'm glad that your Hammer works for you!
Best regards from Croatia
@@AndreaArzensek Best regards to you too, my friend. Happy woodworking!
Super happy it’s worked out for you!
Thank you!
An interesting and very frustrating journey for you . I look forward to your review of the machine.
It was indeed.
I think review will be in around two weeks. Greetings from Croatia
They made it right and I guess that's all that matters. I was hesitant after your videos and plexus woodworks about ordering a A3-31. Im still going follow through now. thanks for the video
Muchas gracias por el vídeo y por sacar el tiempo y explicar todo lo que le pasó con su máquina.saludos desde costa Rica Pura vida 🇨🇷
Muchas gracias Zailyn. Saludos desde Croacia
It's a big improvement in customer service , but the point is ,you should have never had to make the first video in the first place . A company with top customer service will correct all problems without placing pressure on their reputation with a youtube video .
Good luck to you .
Felicitaciones querido Andrea`s, gran abrazo desde Buenos Aires.!
Gracias Miguel! Abrazos desde Croacia
Hi Andrea, thank you very much for your honest and thorough review of the Hammer machines. I've been looking at the same models, so your reviews have been most helpful. You briefly mentioned, that you bought a Hammer N4400 band saw. A review of that one would be much appreciated. Thank you for the great videos you put out, and thank you for making them available in English as well.
The review of Hammer N4400 should be very soon. Subscribe so you can get notification when I publish it. I hope by the end of April. Thanks for your comment.
Best regards from Croatia
Hola Andrea's, muchas gracias por los vídeos sobre Felder. Después de tres años y haciendo un gran esfuerzo he podido comprar una sierra de cinta Hammer, la más pequeña que tienen; N-2 35. Me llega a final de Junio. Espero no tener problemas. Aprovecharé tu canal para comentar que tal me ha ido. Ya que, mucha gente sueña con tener máquinas del grupo Felder y no se merecen pasar por lo que habéis pasado vosotros. Espero que todo esto sirva para que Felder se ponga al día y ningún cliente quede decepcionado. Un abrazo desde España!
Hola Carlos,
Me da mucho gusto que obtuviste una sierra nueva y espero que te va servir genial. De las herramientas Hammer, nosotros solo tuvimos suerte con la N4400 así que creo que saldrá bien la tuya N2 35. Cuanto la pagaste?
Saludos desde Croacia
Ive heard table flatness was an issue on one or two customers planers. I waited 10 months and 9 months for 2 jet machines, seems like covid and supply chain issues plays havoc with deliverys. Good to know felder put it right in the end. Amazing how a little publicity ensures companies do the right thing😅. Sounds like the third party seller and delivery company share much of the blame . For those prices the company should ensure customer satisfaction 👍.
Andrea, you seem like a very decent guy, and I’m glad you got some kind of resolution. I still think it’s a shame you had to spend so much of your time, negotiating with the company, and not just being able to do your work. I remain convinced that the hammer machines are of abysmal quality, and would never even consider owning another one. The sad thing is that, worse than the quality of the machines, is the quality of their customer service and their integrity. if anyone is curious, I have built my career for 47 years around an Ulmia table saw, made in Germany. In almost 45 years of use, defense has never been out of alignment, not at all, neither has the cross cut table, and the motor still spins quietly and perfectly, and cuts like a dream. sadly, I don’t think they’re still being produced, but it is by far the highest quality woodworking machine I’ve ever owned. it has never required a single repair, or been even the slightest bit out of adjustment in all that time. even the representative from Felder, when I commented on all the flaws in his machine, replied, “ well nobody can make a ship machine that really works that well”. Then I told him I had an Ulmia, and he got very quiet. so clearly, an extremely high-quality machine could be made, Felder just doesn’t want to take the time or spend the money on it.
Hi Jonathan,
In the end they did the right thing and offered me to change for any saw we wished. We chose Felder K700 and it is completely different machine than Hammer. We paid the difference and got a nice discount on it (somewhere around €1000)
It is very well built machine (not Ulmia perfect) and it seems it will run for a lifetime. All in all I'm very satisfied now. We have done the same with our jointer planer and changed it for AD741 with power drive. I know only for Ulmia wooden hand planes and they seem of excellent quality. Best regards from Croatia 😊
Glad you got this all sorted and that Felder took care of you in the end. The shipping times were a bit nuts due to COVID stuff; but it takes a few months for them to make a machine anyway, because due to all of the options, 6they are made to order. It took most of a year to get my shaper from them, but they were accurate in their shipping estimation for me.
The K700 is a great saw. I have a K700P with a slightly longer table. Also, my dust port is on the right of the saw instead of the rear.
I'm not surprised about the video causing a reaction. What usually happens in companies is that someone higher up sees it and then tells the person you're dealing with to take care of you.
Thank you Pete.
Dust port is on the right but we rerouted it to the back because that is where the dust collector is.
Good vid again , thanks, Seán
Thank you Sean! Best regards from Croatia 😊
Here is a story about really good customer service . when i use to live in America i bought a Grizzly table saw , made in tawain . for the money it was very acceptable .i also bought a jointer/planer .after a few days i discovered a small crack in the cast iron table underneath . i sent the company a photo and they responded immediately , saying they will replace the planer and pay for the delivery of the old machine AND the new one . Now THATS customer service !
That is how it is supposed to be. Luckily for me they treated me like shit and I eventually got Felder AD741 which is an absolute beast of the machine. There are still better ones but this one should serve me for a loooong time to come. Best regards from Croatia
I'm looking to buy a hammer k3 winner, as I also saw Marius Hornbergers videos on it. Your experience is putting the brakes on that, especially since I would also have to buy from totus.
Hammer K3 is probably a good machine but we got a lemon. But I can tell you that Felder K700 is way above Hammer and I would rather save money and buy the real machine. Felder is built to last forever and it is much more precise and smoother. Best regards
Me alegro que todo saliera bien al final pero los disgustos y malos ratos ya no te los quita nadie.
Muchas gracias Raúl.
Si dejo uno poco de sabor amargo y aún sigue con la cepilladora pero espero que se resuelve tambíen. Saludos desde Croacia
U nas w Polsce jest wiele podobnych sytuacji. Ludzie narzekają na firmę FELDER po zakupie maszyny. Dopóki nie wpłacisz pieniędzy są dobrzy i mili a jak już kupisz maszynę to nie odbierają telefonu.
no me puedo imaginar el infierno que pasaron, pero que bien que haya salido todo al final y que Felder se haya portado bien después de todo lo ocurrido
Si estaba muy delicado esto, al final paso bien pero es lástima que no pudo ser bien desde inicio. Todavía hay que resolver la máquina cepilladora. Saludos desde Croacia
I'm glad this worked out for you! I'd swear the Hammer line is made in China and they just affix a sticker at Hal In Tirol stating "Made in Austria".
If you look e.g. at the similarity between the Felder K500 and the Hammer K3 I think this is not the case. You simply get what you pay for.
@@user2000006 I have actually seen the Felder 700 line stuff alongside Hammer in person and can say definitely that the castings and general finish on Hammer machines are totally rough and crude, not similar to the "Felder" branded machinery at all.
Labour costs in Austria also tend to be higher than most in EU including Germany, there's just no way Hammer stuff can be that competitively priced and actually made there.
@@peter_kelly No doubt that the higher end Felder machines go through more processing steps and get a better finish. But I"m 95% sure that both lines are at least assembled in Tirol. There are just too many similarities.
Thank you Peter.
It seems like Hammer was not made in Austria but indeed it is. They do source metal from abroad but they mill everything at the factory. The real problem are probably the people and management at the Hammer line of tools. Best regards from Croatia
@@user2000006 There is definitely difference and you pay for it. But, the Hammer machines should work as they promised and not fall apart after one month of normal usage.
Greetings from Croatia
I have two Hammer machines (A3-41 and N4400) and I never have any problem with them. Currently I waiting my new spindle moulder F3.
I'm happy to hear that.
How long have you had your machines for?
I do have problems with my A3-41 and I hope Felder will be able to solve them.
N4400 doesn't have any problems.
@@AndreaArzensek These two I have, almost three years. I always pick up my machines my self from TOTUS, so I can try it.
@@SiByte_SI looks like its not he Felder - it is poor dealers... Also Hammer series. Every thing with felder name on it - splendid!
@ritvarsdaukste3061 I have few machines from same dealer, branded Hammer (4x) and Felder (3x) and never have any problems.
Glad everything turned out good in the end.
..are you still planning to do a review video of the N4400 Band saw?
Thank you Marisa, it turned out good.
I will definitely make the N4400 review. Greetings from Croatia
looks like they hope for hammer series of machines to "slip" trough. Tended for more of a rich hobby dudes rather than serious woodworkers that expect a lot from machines. There is actual term in marketing - slippage - Expected cases that costumers will not claim their warranty etc.
This is what I would have never come up with but it seems likely that Felder could do this. As of now (2 years and counting) I'm still very pleased with my Felder 700's machines. Hammer ones are exactly as you've stated. Best regards from Croatia 😊
@@AndreaArzensek Just planning to upgrade my machines - felder is one of them. Same reason you stated - only positive feedback on youtube. Seemed like a reputable maker. I guess i have to "buy once- cry once" cuz they are not cheap and get felder machine. Also locking on Rojek machines. Hammer machines also apply to makers like me - money is tight and you are willing to get best for your money. After getting what you did not expect - you justify and just live with it.. hence - slippage.
After 2 years of quite good use (hence the lack of my YT videos) I can confirm that both K700 and AD741 are very well built machines. They are not perfect, as then you'd have to look into Martin (maybe Altendorf) machines. Slight drawback with AD741 is the planer feed speed adjusting lever. It is quite hard to engage/disengage. I see myself doing something about it but I couldn't find time as it works(requires some filing of the catching bar tooth in the steel frame). For my next upgrade I'd definitely go for Felder 900's series and 3 phase motors (standard) as they are much more resilient and powerful. Best regards
@@AndreaArzensek Thank you for your feedback. Well Martin is way way out of my budget now! Even Felder is quite expensive... But im a tool geek. :D
Ah, Felder, sûrement des bonnes machines, mais!
Un seul représentant de la marque par pays, donc, monopole, pas de concurrence, donc prix exorbitant ! Même pour la livraison, j'achèterai donc une autre marque....
you have the n4400 as well, what are your thoughts on that machine?
Since I've never had bandsaw before N4400 it is impossible to compare or have any expectations.
However I can say without doubt that it has plenty of power, doesn't vibrate, has nice size cast iron table and we do like it overall. I will make a review of it soon. Cheers
Imas keramicne guide gore?
Hej Miha, imam obične i nisam bas nesto zadovoljan kako se podešavaju i ako se ne zategnu dovoljno se znaju otpustiti. Lijep pozdrav iz Istre
I made a review on it so you can check it out on my channel.
Are you planning on updating you A3-41 video as you mentioned towards the end? The original looks to now be unlisted - ruclips.net/video/FqdV5kvRSBM/видео.html
Yes, I unlisted it because I'm not happy with it. I will be changing it for Felder AD 741. Since I made the same with the K3 Winner to K700 upgrade I have not regretted it. I believe Felder is a great company but currently has serious issues at the Hammer line products.
I will be getting AD741 in November and until I will make do with A3-41. I know that sound silly at this price range for A3-41 but I'm really not happy with jointer performance. Planer (thicknesser) mode on A3-41 works fantastic every single time almost a year now, so with that function it exceeded my expectations.
It is less than 0.05mm on 405mm width!
Jointer cannot produce flat edge because tables go out of parallel quite soon after being dialed in.
This happened to a lot of Hammer users recently, and that confirms there is a problem. I thought I got a lemon, but it seems there are plenty of lemon trees at the factory.
Good to hear, Felder seems quite funny when it comes to anything negative on social media. You still have you K3 video up so sounds like there wasnt any deal to pull the negative video.
I didn't want to pull down the video to remain transparent to my subscribers.
I cannot bring myself up to recommend something that doesn't work as it should.
I did ask for K700 with discount due to my problems and Felder delivered. Now I really like that machine and if something comes up I won't be tied in some kind of contract not to publish a video where I can tell what I want and honesty think about the machine.
I got burned in the past doing paid sponsorship for the tools didn't like so I had to return them. I therefore like to pay for the tool or if it is sponsored it has to be a tool that is absolutely worth it.
That is the relation I have with BESSEY and I can say that their clamps are absolutely the best ones (albeit not inexpensive) I ever used and I can recommend them to anyone sponsored or not.
Cant help myself, looks like u need to have a youtube channel or badass Layer these days to get proper service as a customer.
You seem to be quite right, I'm really thankful for all the people who follow me and support me because this would have been unimaginable. Greetings from Croatia!