Mastering AWS Connect | Cloud Basics Guide | Webinar | Thinkcloudly

Are you struggling to keep up with customer demands and provide quality support across multiple channels? AWS Connect, Amazon's cloud-based contact center service, offers a powerful solution that can help you streamline your operations and improve customer satisfaction.
In this recorded webinar, our AWS Connect experts will guide you through the process of building a scalable and customer-centric contact center using AWS Connect. You'll learn how to:
1. Set up your AWS Connect instance and configure key settings
2. Create queues and routing strategies to ensure efficient handling of customer interactions
3. Integrate AWS Connect with other AWS services, such as Lambda
4. DynamoDB, to automate workflows and improve agent productivity
5. Implement voice and chat support using AWS Connect's built-in capabilities or third-party providers
6. Monitor and analyze key metrics, such as call volume and wait times, to make data-driven decisions and continuously improve your contact center operations
Whether you're just starting out with AWS Connect or looking to enhance your existing contact center, this recorded webinar provides valuable insights and practical tips for building a scalable and customer-centric solution. Watch now and take the first step toward transforming your contact center with AWS Connect!
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