Reimagining Business with AI | Insights from TCS Leaders

Almost a year ago, TCS brought together its capabilities in AI and Cloud with a new AI.Cloud business unit to help customers adopt the latest technologies at scale. In this edition of Decoding Tech Trends, Siva Ganesan and Krishna Mohan, who steer this unit, provide insights into the genesis of the unit and the transformative impact it has made for clients across industries. Watch this episode to know how TCS delivers business value by capitalizing its contextual knowledge, ecosystems and partnerships to harness the potential of the AI landscape.

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AI offers personalized customer interactions, sentiment analysis tools, and predictive analytics. All of these tools transform customer service and create an optimal customer journey, which in turn can benefit sales and lead conversion rates.