How To Fix Arctis 7 Issues With Discord (Game Channel Muted / Mixer Knob Not Working)

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  • Опубликовано: 27 окт 2024

Комментарии • 123

  • @MonsieurThoreau
    @MonsieurThoreau Год назад +7

    Thanks so much for making this video and explaining everything in detail! Ever since Sonar came out and it drove me crazy because things stopped working, and when even the mixer knob stopped working last week it was really frustrating... but with your help I could fix it so thanks a lot!

  • @jeremster7
    @jeremster7 Год назад +8

    Thank you for making a video about this and making it super easy to find. This issue was driving me crazy.

  • @ChrisAMiller
    @ChrisAMiller 2 года назад +17

    Thanks for this - it has been driving me crazy for a few months now. Thought something had gone wrong with the hardware.

    • @ChrisChevs
      @ChrisChevs  2 года назад +2

      Me too finally was able to figure it out!

  • @DeathFM_
    @DeathFM_ Год назад +3

    Thank you so much. You're a savior. I've been dealing with this issue for months now and it has tilted me to high heavens and back. I even went out and bought a new headset because I was pissed and couldn't figure out why my headset wasn't working, but I just enjoy this headset way too much to change my ways so I went back and delt with the bs until once again it pissed me off for now the final time. Again.. thank you. I can rest easy now and turn my loud friends down with a simple scroll once again.

    • @ChrisChevs
      @ChrisChevs  Год назад +1

      Yes! I love this headset too honestly. I think it was definitely an issue on discords end and not steelseries. Although forcing us to try and use their app was kind of dumb. I am glad it still works without their app.

  • @benjarvis5407
    @benjarvis5407 Год назад +2

    Legend! This has bothered me for so long. Quick and easy video fix, everything works now, thanks mate!

  • @kcow3
    @kcow3 Год назад +1

    Thanks man.... Watched so many vids without success... Reddit posts etc... Only your method worked. Thanks!

    • @ChrisChevs
      @ChrisChevs  Год назад

      Yeah I was trying to figure it out for weeks and finally figured it out so made sure to share!

  • @SchaduwRick
    @SchaduwRick Год назад +2

    I had (yes, had) a simpeler workaround that would work 99% of the time.
    If I entered a Discord Channel (or call):
    1. Switch the Windows sound output to Chat;
    2. Check if you hear the sound on that;
    3. Switch the Windows sound output back to Game;
    4. Tadaa, that should work again.
    if not: repeat a couple times.
    However, I'm here because that just didnt work anymore this evening and I was really really really really really sick of this bug. So thanks a lot!!!
    Now I understand why I got this bug after some time, because I haven't installed SteelseriesGG in the beginnen. Someone recommended it to me for the "Moments"-feature.

  • @ReadyFreddyYT
    @ReadyFreddyYT 9 месяцев назад +1

    Dude saved the day, way better then peoples comments on reddit

  • @janjilek3496
    @janjilek3496 8 месяцев назад +1

    Switching USB ports did nothing for me (Feb 10, 2024). SteelSeries Software ruined everything, which I noticed right after their POS finished installing... Neither uninstalling Discord nor the SteelSeries crap fixed anything, the Headset simply shows as "CERTIFIED" (in Discord) instead of its formed "Chat", which made the Knob working on the SteelSeries Arctis 5.
    If I opt for the Certified OUTPUT method, the discord chat actually stops working and it stops YT videos from playing in the background... you have to set everything to Game to even have sounds, losing the knob function all together.
    If anyone finds the solution, I am furious right now....

  • @MrEham777
    @MrEham777 Год назад +1

    Holy shit THANK YOU!! Absolute lifesaver, really helpful and useful!

  • @cadenbins203
    @cadenbins203 Год назад +2

    Actually so helpful, thank you so much for making this video!!

  • @kevingilmore6984
    @kevingilmore6984 7 месяцев назад

    Thanks man I’ve been pulling my hair out over this. Very helpful.

  • @janjilek3496
    @janjilek3496 8 месяцев назад +1

    FIX (for me) was this, since(Video did not do it for me...
    I got the same issue described in the video, but simple re-plug did not work...
    Issue: Discord can not split channels to Chat / Game anymore, can't use knob on the headset to adjust volumes, Discord VS rest of the apps (like YT or games)
    Headset: Steelseries Arctic 5
    Windows 11
    My finals settings to separate Chat / Game channels to be able to use the Steelseries Arctic 5 knob again... to adjust volume between Game / Chat
    Discord Voice settings:
    Input Device - Default (I am using a different microphone than on the headset)
    Output Device - SteelSeries Arctic 5 - Certified (also prior known as Chat)
    Windows 11 setting
    System > Sound > Volume mixer
    Output device: Steelseries Arctic 5 Game
    Input device: USB Mic (I am not using the steelseries mic, should not matter)
    Apps (in Volume Mixer... shows two Discord apps for me, either way, both are set like this)
    Discord -> Volume max, Output device: Default, Input device: USB Mic
    Google Chrome -> Output device: Steelseries Arctic 5 Game, Input device: Default (may not matter).
    If this helps anyone, I just didn't waste 12h fooling around with all kind of configs.
    What I also tried (and may fix your issue):
    Reinstalling Discord - did not work for me, but tried anyway
    Installing Steelseries software (that triggered the problem in the 1st place, I believe), then uninstalling it, reinstalling it, actually at one point it seemes like it worked with the SW installed. I also fooled around with Audio enhancements, in the end I ended up with Audio enhancements on "Device default effects" for both settings, Arctic Game and Chat.
    Arctic Game was set to Set as default sound device "Is default for audio" in its Properties options.
    Arctic Chat was set to Set as default sound device "Is default for communications" in its Properties options.
    Control Panel> Sound> Playback
    In BOTH - the Arctic Chat and Arctic Game > Properties > Advanced tab > Exclusive Mode (I have both options ON and it works as intended, thought I did mention this).
    If you want to compare more settings, feel free to comment here.

  • @hingisdingus3084
    @hingisdingus3084 Год назад +1

    This fixed my exact problem, CHEERS.

  • @kgsoloman5000
    @kgsoloman5000 Год назад +3

    That is such an impressively bad update. Thanks man, was a huge help

    • @ChrisChevs
      @ChrisChevs  Год назад +1

      It makes no sense. I wanna blame steelseries for their stupidity but I think it's discord's issue. The new Arctis 7 headsets kind of suck as well can't even use the chat/game mixer wheel unless you have the app installed.

    • @kgsoloman5000
      @kgsoloman5000 Год назад

      @@ChrisChevs Huh. Thats shitty. I am glad I got one of the older models then

  • @OldGregg6156
    @OldGregg6156 Год назад

    Thanks man!!! I was going crazy trying to figure out what what wrong.

  • @yunussagdic6631
    @yunussagdic6631 9 месяцев назад

    I got what I wanted, thanks to you🙏

  • @films8780
    @films8780 Год назад +1

    i had this problem for like 3 months thank you

    • @ChrisChevs
      @ChrisChevs  Год назад

      Hope it fixed it! Might have to move the usb port every so often.

    • @films8780
      @films8780 Год назад

      @@ChrisChevs it did, thank you. And good to know to switch the USB port around every so often. Really appreciate it

  • @MickRasmussen1
    @MickRasmussen1 10 месяцев назад

    bro thanks so much you saved my birthday it also worked for my arctis nova 3 thanks bro

  • @freemic.6261
    @freemic.6261 2 года назад +4

    And what if i have whole SteelSeries gear and I need that GG software ?

  • @takito565
    @takito565 Год назад +1

    omg dude thanks! I'ts been driving me bunkers for the past 4 hours lol. If this was redit I would have sent a reward lmao

  • @wofler73
    @wofler73 Год назад

    Thanks for the great info !

  • @MRGUN143R
    @MRGUN143R Год назад

    Awesome Video Buddy!!
    Thank You 🙏🏼

  • @minhtam7054
    @minhtam7054 2 года назад +1

    thank you, deeply thank you to provide a solution.

  • @Gearheart8
    @Gearheart8 9 месяцев назад +1

    Dang! Dont know if SteelSeries or discord messed this stuff up further or not because I was having the exact issues you described with my new Arctis Pro Wireless headset and the fix did not work for me. Got rid of the certified channels, but even with the regular channels joining a discord call mutes everything thats supposed to be coming through the game channel. Tried some other recommended fixes with changing the bitrate and disabling windows enhancements but problem persists. If anyone has any leads please let me know

    • @ChrisChevs
      @ChrisChevs  9 месяцев назад

      Did you swap the USB port?

    • @Gearheart8
      @Gearheart8 9 месяцев назад +1

      @@ChrisChevs yes and then when that didn't work I tried going to device manager and deleting the instance of the device on the original USB port to force my PC to resetup the device again but that didn't work either. Both ports are 3.0

    • @DorotaPankowska
      @DorotaPankowska 8 месяцев назад +1

      I'm having the same problem and I've tried like 8 fixes so far and nothing is working. My headset will constantly randomly beep and stop working properly. I think it cuts out my mic in chats too. The fix in this video didn't fix it either, unfortunately. I'm going to keep trying things and maybe reach out to support.

    • @DorotaPankowska
      @DorotaPankowska 8 месяцев назад

      Mine is the Arctis 7 though.

  • @Trade7Clubhouse
    @Trade7Clubhouse Год назад

    Thank you, your video is helpful !

  • @Deadcrows1981
    @Deadcrows1981 Год назад

    I was plugging the USB into the OLD slot, you do need the BLUEW 3.0 slot USB. Or you wont get the head set to work properly. Thanks for video.

  • @hengkyleonhart
    @hengkyleonhart Месяц назад

    For me in the future who forget how fix this crap/others that encounter the same problem with me
    Issues : knob/wheel in your right headphone, that function is to change sound priority to game or discord voice chat is broken/not working
    How it is supposed to work : when you scroll knob/wheel up : your discord voice chat sound is down - game sound is up, and when you scroll down : your chat sound is up - game sound is down
    Solution :
    1. You can unistall steelseries GG just like in the video or just disable the sonar altogether in steelseries GG settings
    2. PLUG YOUR DONGLE TO BLUE USB SLOT IN YOUR PC, THIS IS A MUST! since apparently your right knob/wheel only work properly if you plug the dongle into blue usb slot
    3. Set your discord settings both input and output to STEELSERIES CERTIFIED
    4. Hopefuly this solve the problem, try to invite music bot into your channel + play some game and see if your right wheel/knob work just like i say above

  • @adambandz4721
    @adambandz4721 Год назад

    bro all i had to do the whole time was plug it in a blue spot. thank you so much

  • @maso5451
    @maso5451 Год назад +1

    yeah but now my friends in discord sound either tinny or muffled? i dont know what to do

    • @ChrisChevs
      @ChrisChevs  Год назад

      Go to windows sound settings and desable audio enhancements on your arctis 7 chat in the speakers tab. The chat channel definitely does sound more low quality than the game channel though for sure.

  • @skurp
    @skurp Год назад

    BRO THANK YOU SO MUCH

  • @armandomorales1210
    @armandomorales1210 9 месяцев назад

    Unfortunately, none of this worked for me. My solution ended up being surprisingly simple: the Steel Series 7 is temperamental and *hates* being plugged into a USB hub of any kind. Removing it from my USB hub and going direct to my computer corrected the problem immediately.

    • @DorotaPankowska
      @DorotaPankowska 8 месяцев назад +1

      This didn't fix it for me unfortunately. Still dealing with a faulty headset for two months now, trying fix after fix after fix.

  • @graham3214
    @graham3214 Год назад +1

    you can just add the discord app and it works without any hassle * got to engine on the software then apps and turn discord on and it works :)only if you want to keep the software

  • @fekari6278
    @fekari6278 2 года назад +1

    OH MY GOD DUDE THANK YOU SO MUCH I COULDNT TALK OR HEAR ANYTHING FOR DAYSSSS AND I COULDNT RETURN THEM EITHER

    • @ChrisChevs
      @ChrisChevs  2 года назад

      Yeah it's very frustrating I am not sure what the issue is I think it's on discords end. Hopefully this fix works for you. I have had to swap the USB port a few times but it always works.

  • @callmedanaful
    @callmedanaful Год назад

    BLESS YOU GOOD SIR!!

  • @darkolosus
    @darkolosus 2 года назад +1

    Huge thanks m8

  • @Marquess271
    @Marquess271 2 года назад +2

    Hey Mate! Thanks for your Video! I have the same issue, but after uninstalling my Discord doesn't show Arctis Pro Chat any more, only Arctis Pro Game. Windows is still showing both options... Any ideas how to fix this?

    • @ChrisChevs
      @ChrisChevs  2 года назад

      Switching USB ports should do the fix. Mine just started doing it again even with software uninstalled. Switched to a different USB 3.0 and it works again. Such a weird issue, I think it's on discord's end.

  • @OP-Razvan
    @OP-Razvan 2 года назад +1

    I am playing on ps 4 and it litteraly does not work it is like i do not have it on

  • @CasualDonut
    @CasualDonut Год назад

    So glad all I had to do was uninstall that terrible software. cannot believe the only solution that worked was uninstalling the software you are a saint sir.

    • @ChrisChevs
      @ChrisChevs  Год назад +1

      Right, it's utterly useless.

  • @rosspiazza6674
    @rosspiazza6674 7 месяцев назад

    Thanks mate!

  • @et1965
    @et1965 Год назад

    Cheers buddy !

  • @briandinosaur8335
    @briandinosaur8335 9 месяцев назад

    I'm using a macbook air. What if you don't have a 3.0 port? it only has two usb c ports.

  • @jaredg77
    @jaredg77 10 месяцев назад

    Is there any way to still use spacial audio when I turn it on through windows settings I don’t think it actually is working.

  • @friggen666
    @friggen666 Год назад

    I followed this, and i yes it does work but now i dont have my nice surround sound ingame anymore. everything sounds flat and shitty compared to sonar. is there anything else i can use?

  • @keylogger3202
    @keylogger3202 Год назад

    I have a SteelSeries Rival 5 Mouse and SteelSeries Arctis Nova 3 Headphones, you can also turn off Sonar in the settings and it will work as if you uninstalled it, thanks for your help

    • @ChrisChevs
      @ChrisChevs  Год назад

      I tried doing this but it would still mute my game channel in discord. Only this solution worked for me. With older Arctis 7 headset.

  • @Ghofy
    @Ghofy 11 месяцев назад

    YES SAM EPROBLEM THANK U

  • @BanxMagilligan
    @BanxMagilligan Год назад

    Im actually a fan of the clipping feature the program has, do you know of any way to keep it and not have this issue? I've used it on another computer for years with no issue at all and now on my new pc it suddenly does this. I know theres other clipping software out there but to me, steelseries is the best id used

    • @BanxMagilligan
      @BanxMagilligan Год назад +1

      oh wow, just tried, this solution didnt even work for me. what a weird issue

    • @ChrisChevs
      @ChrisChevs  Год назад +1

      @@BanxMagilligan Graham said below you can do this: you can just add the discord app and it works without any hassle * go to engine on the software then apps and turn discord on and it works!

    • @flukaa277
      @flukaa277 Год назад

      @@ChrisChevs I can't believe I hadn't added the discord app to the engine on Sonar. All this trouble with discord and all it needed to be fixed was this simple solution. Thanks man, appreciate it.

  • @jackets4483
    @jackets4483 Год назад +1

    THANK YOU!!

  • @eliannechloris7727
    @eliannechloris7727 Год назад

    Hiya I came across this video hoping you could help me with the Artic 7 mic. Since that's my only available mic and it keeps on making a static noise or not picking up audio. Any tips?

    • @ChrisChevs
      @ChrisChevs  Год назад

      Mic could of gone bad from being bent too much. Discord has noise supression filters to get rid of the static. These mics are not great to begin with to be honest. Try download NVIDIA Broadcast if you have a 2000 series NVIDIA gpu or better, it will supress the background noise for you. If you can though I would suggest getting a Yeti mic or if you're on a budget the Tenor mics are good too.

  • @hardballalphaskibidi
    @hardballalphaskibidi 9 месяцев назад +1

    my chatmix knob is still not working

  • @shazamfirestar13
    @shazamfirestar13 8 месяцев назад

    hey would this work for the Arctis Nova 7?

  • @kimahriz483
    @kimahriz483 Год назад

    i have an older set arctis 5 pro gamedac this fix doesn't work for me unfortunately, for me i have to scroll the wheel in the other direction and use opposite sound setting so speakers will be for voice and earphones will be for game sounds, this actually suck because game sound is far better when I use the speakers option.

    • @ChrisChevs
      @ChrisChevs  Год назад

      Have you uninstalled their app completely and swapped USB ports after uninstall?

    • @kimahriz483
      @kimahriz483 Год назад

      @@ChrisChevs yeah thats long gone

    • @kimahriz483
      @kimahriz483 Год назад

      @@ChrisChevs i have another issue where my discord with default on audio output since that certificate thing happened

  • @alexanderhamilton1112
    @alexanderhamilton1112 6 месяцев назад

    Thanks!

  • @frostreaper6077
    @frostreaper6077 Месяц назад

    Your cord that plugs into the head set is backwards that fixed it for me!!

  • @Aaron-bj3wt
    @Aaron-bj3wt Год назад

    whats unfortunate is i actually like the software quite a bit, and only recently got the audio issues. so uninstalling it is kind of sad, but if it means being able to change how loud my game/chat is im willing to do it

    • @ChrisChevs
      @ChrisChevs  Год назад

      Right I liked the concept of the app but whenever I would go to switch in between audio channels it would be a super delayed response making it useless for it's function. It's made to be able to quickly turn down discord talking when focusing on a game or vise versa basically and you can't do that when there is such a huge delay. It's insane how many views this video has that just goes to show how bad SteelSeries messed up with these updates lol.

  • @JawKnee86
    @JawKnee86 Год назад

    I have the Arctis 9 Wireless. I want to love these headphones. Stealseries GG definitely makes it difficult.

    • @ChrisChevs
      @ChrisChevs  Год назад

      I agree their software is delayed and terrible. I want to upgrade but this pair is the only ones I enjoy.

  • @CircusPAINDeluxe
    @CircusPAINDeluxe Год назад

    Hi I had people tell me that I sound worse than my previous headset that was a Corsair Void Pro wired. I recorded myself in OBS and I think that is true to my voice, and I think I sound bad only in Discord. Is there anything that can be done with this app to make it sound better or with the GG software?

    • @ChrisChevs
      @ChrisChevs  Год назад

      Make sure krisp is on in voice and video settins, and noise reduction. Discord makes it sound decent. Wouldn't use the GG software in my opinion but you could. This headset mic is pretty bad to begin with though. I use a Yeti Blue mic instead.

  • @mitchell2121
    @mitchell2121 Год назад

    Any solutions for not being able to hear people in discord on the Arctic Nova Pros? I cant hear anybody in discord when everyone at 200%

    • @ChrisChevs
      @ChrisChevs  Год назад

      Try turning sonar off in the app if that doesnt work uninstalling app should help.

    • @ChrisChevs
      @ChrisChevs  Год назад

      Also make sure discord voice & video settings are set to correct output device.

  • @NICKYDOGOOD
    @NICKYDOGOOD Год назад

    i searched reddit, steel series forums, countless youtube videos. all said i needed this USELESS OVERCOMPLICATED software.
    This is what I needed, thank you.

  • @Xylo_TV
    @Xylo_TV Год назад

    After you delete the software, can you still use the 7.1 surround?

    • @ChrisChevs
      @ChrisChevs  Год назад

      I don't believe so. For gaming it sounded terrible anyways. But for movies and stuff I could see why you would want it.

  • @raytoms8100
    @raytoms8100 Год назад

    Followed up until I changed it back to chat, and i still cant hear discord

    • @ChrisChevs
      @ChrisChevs  Год назад

      Arctis 7's? This may not work with the Arctis 7+'s.

  • @WoofinBoofer
    @WoofinBoofer Год назад

    Absolute saint. I got x9 and this has been a nightmare. There is even more trash software for it...
    Thank you * 1000

  • @markdragneel6647
    @markdragneel6647 2 года назад +1

    so steelseries stay uninstalled?

    • @ChrisChevs
      @ChrisChevs  2 года назад

      Yeah I keep my uninstalled and it's been working great.

    • @ChrisChevs
      @ChrisChevs  2 года назад

      However the certified logo came back in discord but it still works now.

  • @KiansEgo
    @KiansEgo Год назад

    my game audio is working well but my chat audio plays no matter how low I set it on the mixer. i tried all the steps in the video and now there is no more separate channels! just 1 steel series headset and now chat and game audio is all jumbled up. SUCH A HEADACHE. PLZ ANYONE HELP :(

    • @flukaa277
      @flukaa277 Год назад

      I know this was a month ago but have you added the discord app to the engine in sonar ? Before I added discord, no matter what output channel I set discord and windows to, the chat dial wouldn't work and sometimes I'd straight up lose audio in discord or in my game. Now I just set windows to "Sonar - Gaming" and discord to "Sonar- Chat" and it works perfectly.

    • @KiansEgo
      @KiansEgo Год назад +1

      @@flukaa277 yeah i tried that too, i’ve found a consistent way to fix my issue and it does include resetting various audio channels in the sonar engine; not exactly sure why the bug happens but for me it’s whenever there’s an Nvidia update, i’m just glad i know a fix now :D, thx for your concern none the less it’s pretty close to my solution anyway :)

  • @dannyle4270
    @dannyle4270 Год назад

    its not working for me. My steelserie chat is gone somehow.

    • @ChrisChevs
      @ChrisChevs  Год назад

      Make sure it's not disabled under sound control panel. If you dont see it at all try another USB port.

  • @LotharMatthiasFilms
    @LotharMatthiasFilms 7 месяцев назад

    that helped me

  • @griffdiggler8692
    @griffdiggler8692 Год назад

    Thanks Dad

  • @AnthonyRodriguez-bz7fd
    @AnthonyRodriguez-bz7fd 8 месяцев назад

    Jesus I can't believe it was that simple

  • @anomalyp8584
    @anomalyp8584 3 месяца назад

    Yea but now we don't have the sonar options

    • @ChrisChevs
      @ChrisChevs  3 месяца назад

      @anomalyp8584 yeah this is for the original arctis 7 that didnt need sonar to get dual channels.

    • @anomalyp8584
      @anomalyp8584 3 месяца назад

      @@ChrisChevs for sonar worked on the arctis 7...but with updates the chat wheel doesn't function anymore even though the channels are set up (teamspeak = chat, game = game).

  • @Salv2137
    @Salv2137 6 месяцев назад

    jesus christ it didnt work because of KVM instead of direct connection for PC, thanks a lot!

  • @amsterdamnl7619
    @amsterdamnl7619 Год назад

    i only see 1 channel. artic nova 7. i dont see chat and game

    • @ChrisChevs
      @ChrisChevs  Год назад

      This is for Arctis 7's only.

  • @jacklyons8604
    @jacklyons8604 Год назад

    It’s so dumb. I can only use the Blue USB ports

  • @thuglifegeorgiayt8064
    @thuglifegeorgiayt8064 Год назад

    Good fix as of 5/7/2023

    • @ChrisChevs
      @ChrisChevs  Год назад

      Still using it myself as well. Haven't had to change anything in months!

  • @kingariesx9285
    @kingariesx9285 7 месяцев назад

    It doesn't work.

  • @theduderlife
    @theduderlife Год назад

    The steel series software in the app is horrible

  • @jojokrog8095
    @jojokrog8095 Год назад

    doesn't work anymore. I can hear my voice through the live mic, but discord simply dosent pick up any noise. fuck this whole damn headset - its going in the trash

    • @ChrisChevs
      @ChrisChevs  Год назад

      Do you have the newer version? The Arctis 7+ or whatever? This only works for the original versions of the Arctis 7's. Add me on discord if you need some help! I can help ya! TWIS#8741

    • @vincentluc3068
      @vincentluc3068 Год назад

      @@ChrisChevs I have the original Arctis 7. So my problem is my input works (friends can hear me) but my headset is not picking up anyone on discord so I cant hear them. I know the headset works cause youtube and spotify all work and I can hear it. I tried what you did but still doesnt work. Any other suggestions?

  • @drull9106
    @drull9106 Год назад

    i still cant hear anything

    • @ChrisChevs
      @ChrisChevs  Год назад

      Are you on the original Arctis 7's?