Do you think the lady put down am instead of pm on prepose so they can give this person a ticket that wasnt theirs? A ticket that will be on camera at that.
@@danielhoward8354 The time entry was an honest mistake. The refusal on the part of management to fix the overcharges that resulted from their own clerical error, however, is deliberate maleficence. Hertz has a history of pulling stunts like this, hence why they to get slapped hard with lawsuits and federal penalties.
7:10 steve is now convinced that they cannot do anything worse. some ideas immediately come to mind. database error: hertz rents car brand 1 out, expects car brand 2 back, accuses the customer of swapping the car. hertz could also enter the return of the car before the handout of the car into their system, causing the system to glitch and calculate the rental from january first 1970 (start date of unix time). which would be even funnier if it is a tesla, that is rented with start date 1/1/1970. and keep in mind, hertz also operates in europe. intercontinental journeys with a car could happen.
This reminds of the story when someone got pulled over in a car for doing 20 mph in a school zone when no kids were around. He looked up and told the officer the airplanes were going over 600mph in the same school zone and airplanes are 4x more likely to crash vs a car. Plus the damages would be far more significant. The cop said thats not my job to ticket aircraft. But it is the police's job to protect, he just doesn't understand what his job is. The guy got a 200 dollar ticket and airplanes are still reaking havoc in the skies
@@gaiustacitus4242 Most of our school zones are when the yellow lights are flashing you do the school zone speed limit, when they are not flashing you do the normal posted speed limit. Only twice per day do the lights flash, in the morning when school is beginning then in the afternoon when school is letting out, and still most people just ignore the yellow flashing lights as if they are not even there.
There's a saying in engineering regarding idiot proofing: Nothing is truly idiot proof because God is designing the idiots and he's a far better engineer than we are.
@@karlrovey Dunno about that. God could have just evaporated all the evil people and instead opted to flood the planet. God--the Patron Saint of Hertz.
Here's one. A Jury convicted a man of serious felony even though he insisted he was nowhere near the crime scene. Apparently already being in jail at the time of the crime isnt a believable defense.
This was my thought, too. Since it's at an airport, I didn't think the car would be moved between locations, but some do not have on-site refueling and have a deal with a nearby gas station. They may also use one of the cars to go get lunch.
That makes me wonder if the time mistake was really a mistake, not a cover-up. Red light tickets usually come with a visible flash, so, even in the day time, the driver knows that a ticket is coming soon.
Not mentioned: Hertz employees refusing to rent a car to a man who had just flown into New orleans from Puerto Rico. They insisted he present his passport (which he didn't have, as it's not required for travel within the U.S.), and eventually called the police once he began filming the interaction. The police backed Hertz and trespassed him from the property, insisting he go elsewhere. This refusal of service story made international news a few years back.
Hertz: "We're not only going to ban YOU from renting a vehicle with us, but we're also going to ban YOUR CHLIDREn, and the children of their children, for the next 7 generations !" 🤣🤣🤣
Why doesn't congress investigate hertz? At this point with false police report, charging people traffic ticket when they are in a plane, and refueling fee on an EV... That amount to some sort of fraudulent behavior.
Hertz screwed me over while on my way to my father's funeral. My plane was delayed and they decided to rent my car to somebody else because I was late. Yet they kept the deposit for several days- leaving me unable to rent another car. I would sooner rent a go cart then EVER do business with them again. Due to this being the same day Las Vegas lifted their COVID mask mandate and reopened the casinos, there was an unprecedented demand- and Hertz decided to sacrifice their reputation on the alter of profit. I can't wait for them to go out of business.
can't see any gods or demons being particularly impressed with the sacrifice of hertz' reputation. a fart in the wind is more substantial than hertz' reputation, at this point.
I have refused to deal with Hertz since 1988. I was stationed in Germany and made a reservation with the Hertz office ON the US military installation to pick up a car at JFK. When we arrived at JFK (I was in my USAF uniform), Hertz REFUSED to recognize my driver license that had been issued to me by the US Government! I had not packed the International License issued to me by the GERMAN government so that was out (Hertz probably would have refused it also). Fortunately my wife had her unexpired license from Colorado where we had lived before being reassigned to Germany so they let her have the car but said I wasn't allowed to drive it. We went to her brother's place on Staten Island, then the next day we drove to Newark Airport (I drove), turned the car in and rented another from a different agency.
Children of father who has been dead for 20 years charged with Hertz overdue fees from their parent who happens to be permanently banned from the service.
Just as you can be a Democrat voter without your consent you can have a Wells Fargo account right know, the fact that you never acepted it is of little cosequence to them.
I imputed my birth certificate number on Fidelity and wells Fargo has me on the NYSE since 1980s. Yes not as crazy as the spell checkers who mess up tour text. And some people have families and other things and they feel the need to share valuable information and type quickly. We don't have tine to speel check.
I continue to be amazed at the incompetence of so many businesses, companies, government and people. RUclips provides a never ending supply of this kind of entertainment. Thanks Steve, for your hard work putting together your show!
I‘d be sorry to say that, however if we need to thhink about modern day workforce… It’s hard to do your job while busy posting on Insta or browsing through TikTok, being sure you will be out of Hertz parking lot and on your own yacht, because someone told you how to do it in a 10 sec video. Expect things to get worse. At this point of time, I know enough yong people whi can barely master 3rd grade math to add the numbers of their grocery bill … Or the other side of the story, where that is your 2nd or 3rd job, just to be able to pay the bills and you are so tired that can barely see the numbers ….
I continue to be amazed that the anti-Darwin types don’t use the continuing incompetence of humans as proof evolution does not occur. Whenever bad things happen to some people they are always sure it is from deliberate malevolence. I argue that maybe 10% is malevolence, the rest is from your basic human incompetence and laziness.
Fairly sure Hertz was responsible for the ticket to move the car to to the airport, and then 'accidentally' shifted the date 12 hrs to avoid liability.
It's called "big corpo shackles" Any sufficiently large compamy will find any way to sacrifice a small consumer if they can find any benefit in doing so Examples: hertz, insurance, banks, etc.
Lehto's Law Season 8 recap: I bought a brand new Motorhome from Hertz and my HOA wouldn't let me park it in my driveway so I complained to my bank at Wells Fargo and found out I had 88 new bank accounts.
@@StoicLion They can't look at a clock? They can't get a watch (with a 24 hour setting)? We aren't asking them to translate 12 hours to 24 hours. We're just asking them to write down what the 24 hour clock says.
Banned for life from Hertz. Didn't pay the red light ticket when the photos showed me going .01 MPH, not in the intersection. The company that runs the red-light cameras also contracts with Hertz and pays the ticket for you, so you can't dispute it in court. It's a racket.
@@tmanepicHertz will try to run your card multiple times if you get a fine. If your card declines after multiple attempts, they will stop trying and put you on their Do Not Rent list until the fine is resolved with their collection agency.
I would go to court over that. File small claims, for the cost of the ticket plus some more for all the mental anguish and distress thinking about this has done to you. Make sure the judge places a court order to have that ticket dissolved
Not even Boeing executives, whose actions killed several hundred people, were prosecuted. Hertz management won’t be held accountable. If Hertz goes bankrupt, they will simply find employment elsewhere.
Hertz did not have my reserved car. We were stranded. They weren't even willing to apologize. They just explained that the "truck with the cars" arrived that morning without one for us. They didn't call to tell us that morning when the truck arrived without our car. They didn't offer to help us find a car from another company. They just treated us like strangers.
Its not just Hertz. Back when my sister worked for Enter prise in St. Louis and she would talk how employees at branches would take cars out between rentals and when they got a ticket, they'd charge it off to previous or future renters. Sometimes they'd be fired if caught, but often the managers would just double down trying to blame the customer. My sister often talked about how during Enter prise training the trainers said the customers are trying to get something free and shouldn't be believed. Blame customer at all cost.
@@randysmith9715 LOL - assuming you have not seen the ads. The most famous ads were OJ running through airports to attempt to emphasize the speed that you could rent from Hertz. Avis had a great campaign running at the same time: "We're number 2. We try harder."
@@MonkeyJedi99 "With MonkeyJedi, unlike with certain of our competitors, you can rest assured that you can get to your destination without inexplicably becoming a felon."
I heard recently that a customer rented a vehicle from Hertz at the Charlotte airport. He drove to his home airport of Tri-Cities Regional where he returned the vehicle at the Hertz counter. About a month later they were called by Hertz and asked where their rental was. To make a long story short, the Hertz where he returned the car never checked in the car because, get this... They claimed they weren't affiliated with Hertz.
“The behavior of any bureaucratic organization can best be understood by assuming that it is controlled by a secret cabal of its enemies.” -Conquest’s third law of politics
Among all the great bits of information you give us, which I am grateful for and consider a public service, we can add one more: "being on an airplane is one of those places where you cannot drive a car" This clarification alone, is worth the price of admission! Thank you Steve!
@@Marvin_R I was aware of that, even a large aircraft for civilian freight. Even as he said it, I pictured a large armored, tracked vehicle on an aircraft, being driven forward, and a wheeled jeep in the next millisecond. But for the average traveler, it seems to hold true.
I am banned from Hertz, yet, I have never rented from them. Someone forged or stole the state ID from the state I previously lived in and rented a car in my name, never returned it, used it to steal items and abandoned the vehicle. Hertz contacted me six months after it happened and told me my fate- having police arrest and book me. I provided proof that I was not and had not been a resident of the ID used for years, I had not been to the state they rented from for more than a decade and I was required to file stolen ID with the police as it was required to show Hertz I indeed had never rented from them. My gift was a lifetime ban. I have counted myself lucky.
Hertz had me arrested (felony stopped at gunpoint, shotguns and dogs and six police cruisers) for vehicle theft, I spent two days in jail before bail was approved, and it cost me 1500 bucks for a bond) for renting their car, and all they said was "whoopsies". Then I find out this is their business model. F Hertz, I will NEVER give them my business again.
@@kevinburnson this was a few years back, long before news that it happened regularly, and was brushed off as a simple mistake with billing or something, and I took them at their word. Had it happened more recently, I would've sure the sheeeet outta them.
You too could one day be a Class Action Lawsuit winner ..this is what Saul Goodman types love to get on a Continent Fee to file for well- documented cases.
That would be the obvious solution, but they are contracted with the airport and are the only convenience without traveling outside the airport with luggage. Can't complain to the airport because their misdeeds are geographically spread out. If another company would advertise they put ethics above all else they would make it worth to Uber from the airport to their location.
Congratulations! This is Hertz with some great news! We just determined that in 1989, before you even thought about renting this vehicle, it ran 48 red lights and 32 stop signs, and with fines, interest, and warrants, the amount you owe comes to 17 million dollars!!! Please come in to a Hertz office today so we can collect via cash or credit. . .
This puts my encounter with Avis into proper perspective. Showed up at Avis at Denver Airport. They told me I already had picked up the car I reserved....even though obviously I hadn't. The gave me a new car. A month later I get charged for a toll + fee+ fee for not paying the toll on time. It was about $50. The toll occurred about 10 minutes after they gave me the keys to the second car. It took several days, the rental receipt, a map of the location of the toll booth and some math calculations to show that I would have had to be traveling 450 miles/hour to reach the toll booth from the the rental car facility. I was pretty irritated considering they could have easily come to the same conclusion in 5 minutes looking at the facts. ....at least they dropped it in the end.
@@Bobs-Wrigles5555 ill be honest, i did see it but i thought it was just a part of the book, i should have known better than to assume steve would let the books fall into disrepair
@@struanpeat5116 Actually if you look at the top of the books on the other side of Steve the layout on the top one looks like a bill sitting there, that traps a lot of hunters😉
What's even more amazing than this news is the fact that Hertz STILL gets to keep their goddamn business license despite the INCREDIBLE amount of incompetence shown by the company and their employees.
This is actually positive for us, drivers. In Alberta, Canada traffic camera tickets are not attributed to drivers, and do not affect ones driving record or insurance. They are accessed to the owner of the vehicle (which may or may not be driving in the at the time of infraction). So it is purely money without other reprecussions. As an owner who received the ticket, you can go to court, or negotiation with prosecutor, if you like. But not about 'I did not drive it' - this is irrelevant.
@dmitripogosian5084 This was tried in Missouri. The state supreme court eventually ruled it was a due process violation and the process was unconsitutional.
@@karlrovey This Hertz situation is in Alberta, Canada. And our rules are result of the court case which concluded that traffic photo cameras cannot be used to identify the driver. And we like it that way. And we have no problem going to court if we disagree with the ticket. Good luck to Missouri.
@dmitripogosian5084 This was over 10 years ago. The "tickets via red light camera are treated as non-moving violations" system had worked well for about four years in my hometown (and been upheld in the courts until the state Supreme Court inexplicably changed its mind). A guy decided to fight his ticket on "due process" grounds despite the courts routinely rejecting that argument. When it got to the state Supreme Court, the court reversed its own precedents on the cameras and ticketing process. After my hometown had installed the cameras, the state passed a ban on new traffic cameras and changes to the administrative process regarding how they issue tickets. After the court ruling came down, any sort of traffic camera enforcement was essentially banned.
@@karlrovey I guess he is everybody's favorite hero :) It is off topic, but actually interesting to look at how 'due process' differs in US in Canada. For instance, in Canada we do not have a right for an attorney (i.e. no attorney will be given to you by the state). You have a right to be represented by an attorney, but where you get him is your problem.
There is some guy sitting in a Hertz office cube somewhere who watches your Hertz related videos then says “Hold my beer”. That’s his entire job description.
I had something similar happen. I rented a luxury SUV /w 150 free miles. I drove ~120 miles before returning it. But they ended up charging hundreds of dollars in penalties for going over mileage. When I called to dispute, the rude lady started yelling at me that I went over and need to pay. Then I pleaded with her to check previous renters' miles cause I know I hadn't gone over. She finally checks and says yeah I was right and that it wasn't my miles. No apology or anything.
Reminds me of the time years ago I got phone service installed in my new apartment (landlines only at the time) and in my first bill I was charged for a 3 hour person to person long distance call to Hawaii. Fortunately I was able to point out that the timestamp of the call was 10 days prior to when my phone was connected and they actually conceded the point :-).
I'm a former transporter (driver) for Hertz. They allow Managers and assistant Managers to drive their cars home and allow them to use them for personal use with no record of mileage or checkout.
Before even watching the video, let me commend you, Steve for a skillfully crafted video title. I'm not literary enough to know exactly why I like it, but I do know that I like it.
Hertz in a “Can You Top This?” Competition with itself. Factories often have a safety notice posted of the form, “100 days since our last lost time accident”. HERTZ locations should post, “30 days since we made the news” …
I've been hearing these stories for years, yet people keep renting from Hertz. I was with some business associates at the Consumer Electronics Show in Vegas, in the early 90s. After we shut down our exhibition, we went to the strip for an all you could eat buffet that only cost a dollar a person. The trick was that it started at 1:00AM. On the drive there we got stopped by a LVPD car. By the time he got out of his vehicle another cop car and a sheriff were also there. Hertz had reported the car stolen. Fortunately the local PD had already dealt with this problem with Hertz ( they explained it was a common mistake with Hertz) and after showing them the rental agreement they apologized and sent us on our way. The sheriff even gave us all coupons for a free drink. I've made it a point to avoid Hertz rentals.
They can pay but, who gets charged with the moving violation? I wouldn't want that on my insurance score card. Speeding while flying a new catagory to boost the rates.😅
Note To Self:
1) Never rent a car from Hertz, because it will hurt.
2) No bank accounts with Wells Fargo.
And don't believe (almost) everything mainstream media tells you.
3) Never buy an RV.
@@theodoreolson8529 NEVER vote DEMON-CRATE!!!
Add bank of americant to that list
Never owe money to HSBC.
Hertz needs to be investigated for RICO violations. This stuff keeps happening and can’t be accidental.
Do you think the lady put down am instead of pm on prepose so they can give this person a ticket that wasnt theirs? A ticket that will be on camera at that.
@@danielhoward8354 The time entry was an honest mistake. The refusal on the part of management to fix the overcharges that resulted from their own clerical error, however, is deliberate maleficence. Hertz has a history of pulling stunts like this, hence why they to get slapped hard with lawsuits and federal penalties.
@@nispelsm ok thank you
Lehto: Hertz has done it all.
Hertz: Hold my beer.
Beat me to it ! That's what popped in my mind, when I read the title.
Hertz employee bites customer. Hertz customer gets great service...
7:10 steve is now convinced that they cannot do anything worse.
some ideas immediately come to mind.
database error: hertz rents car brand 1 out, expects car brand 2 back, accuses the customer of swapping the car.
hertz could also enter the return of the car before the handout of the car into their system, causing the system to glitch and calculate the rental from january first 1970 (start date of unix time). which would be even funnier if it is a tesla, that is rented with start date 1/1/1970.
and keep in mind, hertz also operates in europe. intercontinental journeys with a car could happen.
Hertz: CHALLENGE ACCEPTED
@@robertheinrich2994 For the love of god DON'T give Hertz any ideas!!!
"Hertz might ban you as a customer..." Be still my heart!
Me too
Can I get that in a signed, witnessed, and notarized statement?
I'm surprised he didn't get a speeding ticket. Clearly he was going 650 mph.
This reminds of the story when someone got pulled over in a car for doing 20 mph in a school zone when no kids were around. He looked up and told the officer the airplanes were going over 600mph in the same school zone and airplanes are 4x more likely to crash vs a car. Plus the damages would be far more significant. The cop said thats not my job to ticket aircraft. But it is the police's job to protect, he just doesn't understand what his job is. The guy got a 200 dollar ticket and airplanes are still reaking havoc in the skies
For 36 hours straight. 😂
@@gaiustacitus4242it's like they're "recruiting" for these positions by cruising convenience store parking lots early in the morning...
@@gaiustacitus4242 Most of our school zones are when the yellow lights are flashing you do the school zone speed limit, when they are not flashing you do the normal posted speed limit. Only twice per day do the lights flash, in the morning when school is beginning then in the afternoon when school is letting out, and still most people just ignore the yellow flashing lights as if they are not even there.
Hertz is singlehandedly making a compelling argument for why a legal standard for criminal incompetence should be created and enforced.
Never ask a stupid person, "How stupid can you get?" They take it as a personal challenge.
There's a saying in engineering regarding idiot proofing: Nothing is truly idiot proof because God is designing the idiots and he's a far better engineer than we are.
🤣🤣🤣🤣🤣
@@karlrovey Dunno about that. God could have just evaporated all the evil people and instead opted to flood the planet.
God--the Patron Saint of Hertz.
DEI Hertz❗️🤡 hurts 🧌
Here's one. A Jury convicted a man of serious felony even though he insisted he was nowhere near the crime scene. Apparently already being in jail at the time of the crime isnt a believable defense.
"The difference between stupidity and genius is that genius has its limits"
Albert Einstein
Ticket was likely by the Hertz people moving the car to the pickup location.
Hence the whoopsidaisy with the time of rental
Brilliant. That seriously explains everything.
This was my thought, too. Since it's at an airport, I didn't think the car would be moved between locations, but some do not have on-site refueling and have a deal with a nearby gas station. They may also use one of the cars to go get lunch.
That makes me wonder if the time mistake was really a mistake, not a cover-up. Red light tickets usually come with a visible flash, so, even in the day time, the driver knows that a ticket is coming soon.
This makes the most sense.
Not mentioned: Hertz employees refusing to rent a car to a man who had just flown into New orleans from Puerto Rico. They insisted he present his passport (which he didn't have, as it's not required for travel within the U.S.), and eventually called the police once he began filming the interaction. The police backed Hertz and trespassed him from the property, insisting he go elsewhere. This refusal of service story made international news a few years back.
He already did a video about that.
@@barryc261 Assumed he must have, thx. The company writes its own worst press! 😕
Unfortunately, businesses can demand you leave. If you don’t, you are trespassing. It doesn’t matter that the business is wrong.
@@TheSiriusEnigma Certainly. And you can film the interaction and post it online making them look like the asshats they hire.
Looks like Hertz took the saying "No such thing as bad publicity" to heart.
Yeah, getting into the news with this regularity has to be deliberate.
I mean, it's free advertising at this point.
The same can be said for Stellantis and Hyundai/Kia.
It appears to be working for them. I mean all these stories and they are still conducting business as usual.
It’s going to get to the point where no court will ever believe them.
Hertz should be charged with perjury for falsely claiming that the victim was the one who rented the car.
I don't know about perjury, but maybe filling a false report?
perjury is lying in court, under oath
Two rules:
1) Never ever rent from Hertz.
2) If no other rental cars are available, see rule #1.
Stealing a car probably will land you in less trouble.
Walk.
@@bisbeejim I've been "pulled over" for walking once. Definitely not safe. Outside of the biggest cities, walking is suspicious activity.
@@bjornlangoren3002 If you steal it from Hertz, someone else will get arrested for it, so...
@@bjornlangoren3002 I got stopped for walking once,,, I'm a white male,,, didn't turn out well for the cop !
I appreciate the fact that Steve decided to dare Hertz to generate him more material for his content.
As a former advertising copywriter, I have come up with a new slogan:
"So stupid it Hertz."
Do you want a hertz donut? 👊 hurts don’t it
Hertz: "We're not only going to ban YOU from renting a vehicle with us, but we're also going to ban YOUR CHLIDREn, and the children of their children, for the next 7 generations !" 🤣🤣🤣
Keith Richards (Rolling Stone) may have a problem .lol
Why doesn't congress investigate hertz? At this point with false police report, charging people traffic ticket when they are in a plane, and refueling fee on an EV... That amount to some sort of fraudulent behavior.
You expect congress to WORK???🤣🤣🤣🤣
Congress doesn't work for We the People, they work for the corporations.-
This is small potatoes. Congress gets involved in sexy high profile stuff. Like steroid use in baseball.
@@danamoore1788 That would be better time spent than investigating Benghazi again.
This was in Calgary. Canada doesn't have a Congress they have a Parliament.
Hertz screwed me over while on my way to my father's funeral. My plane was delayed and they decided to rent my car to somebody else because I was late. Yet they kept the deposit for several days- leaving me unable to rent another car. I would sooner rent a go cart then EVER do business with them again. Due to this being the same day Las Vegas lifted their COVID mask mandate and reopened the casinos, there was an unprecedented demand- and Hertz decided to sacrifice their reputation on the alter of profit.
I can't wait for them to go out of business.
can't see any gods or demons being particularly impressed with the sacrifice of hertz' reputation. a fart in the wind is more substantial than hertz' reputation, at this point.
Hopefully your dream will come true very soon.
@@thehellyousay True. Yet they are still in business. That's due to the sweet heart deals they cut major corporations.
@@genespell4340 One can dream.
Need to sue for breach of contract.
Perhaps, the employee who fudged the paperwork was the one who ran the red light? Sometimes incompetence is intentional.
I have refused to deal with Hertz since 1988. I was stationed in Germany and made a reservation with the Hertz office ON the US military installation to pick up a car at JFK. When we arrived at JFK (I was in my USAF uniform), Hertz REFUSED to recognize my driver license that had been issued to me by the US Government! I had not packed the International License issued to me by the GERMAN government so that was out (Hertz probably would have refused it also). Fortunately my wife had her unexpired license from Colorado where we had lived before being reassigned to Germany so they let her have the car but said I wasn't allowed to drive it. We went to her brother's place on Staten Island, then the next day we drove to Newark Airport (I drove), turned the car in and rented another from a different agency.
I am calling it now. Future headline: Person with lifetime family ban from hertz charged with felony because other driver drove over state line.
Children of father who has been dead for 20 years charged with Hertz overdue fees from their parent who happens to be permanently banned from the service.
Just as you can be a Democrat voter without your consent you can have a Wells Fargo account right know, the fact that you never acepted it is of little cosequence to them.
@@cesaravegah3787 "right know"? I guess the Right does not know how to spell
@@cesaravegah3787 Come up for some oxygen and maybe you won't put together nonsense
I imputed my birth certificate number on Fidelity and wells Fargo has me on the NYSE since 1980s. Yes not as crazy as the spell checkers who mess up tour text. And some people have families and other things and they feel the need to share valuable information and type quickly. We don't have tine to speel check.
I continue to be amazed at the incompetence of so many businesses, companies, government and people. RUclips provides a never ending supply of this kind of entertainment. Thanks Steve, for your hard work putting together your show!
The computer is only as good as the information that is put into it. GIGO
I‘d be sorry to say that, however if we need to thhink about modern day workforce… It’s hard to do your job while busy posting on Insta or browsing through TikTok, being sure you will be out of Hertz parking lot and on your own yacht, because someone told you how to do it in a 10 sec video. Expect things to get worse. At this point of time, I know enough yong people whi can barely master 3rd grade math to add the numbers of their grocery bill … Or the other side of the story, where that is your 2nd or 3rd job, just to be able to pay the bills and you are so tired that can barely see the numbers ….
I continue to be amazed that the anti-Darwin types don’t use the continuing incompetence of humans as proof evolution does not occur. Whenever bad things happen to some people they are always sure it is from deliberate malevolence. I argue that maybe 10% is malevolence, the rest is from your basic human incompetence and laziness.
Somewhere, buried in a back corner office is someone doing analytics for Hertz, shouting "we're back in the news - keep it up people"!
That Hertz waived the extra day of rental but wouldn't budge on the red light ticket is so Kafkaesque!
Fairly sure Hertz was responsible for the ticket to move the car to to the airport, and then 'accidentally' shifted the date 12 hrs to avoid liability.
You have to wonder what corporate shackles are put on local managers to keep them from doing the right thing.
It's called "big corpo shackles"
Any sufficiently large compamy will find any way to sacrifice a small consumer if they can find any benefit in doing so
Examples: hertz, insurance, banks, etc.
"Being on an airplane is one of those places you cannot drive a car." Thank you Steve, for that wonderful legal advice.😆
Lehto's Law Season 8 recap: I bought a brand new Motorhome from Hertz and my HOA wouldn't let me park it in my driveway so I complained to my bank at Wells Fargo and found out I had 88 new bank accounts.
And the police took all your cash when you drove to WF to straighten things out?
The perfect comment
. . . And, you found that you had broken 15 traffic laws with your motorhome before you had even bought it.
... And you drove it through Massachusetts too much so the DMV wants you to dual register it.
I think Hertz should be applauded for promoting walking.
This is why all companies need to use 24 hour time instead of relying on 12 hour AM/PM.
Some people aren't smart enough to figure out how the 24-hour format works.
@@StoicLionMy job uses a 24hr format and the number of new people who can't grasp it is sad.
They can't count over 12!😮😆
How in the heck stay in business? I haven't rented there in over 20yrs. Another story.
@@StoicLion They can't look at a clock? They can't get a watch (with a 24 hour setting)?
We aren't asking them to translate 12 hours to 24 hours. We're just asking them to write down what the 24 hour clock says.
Here is something you might appreciate. When this video started, I got a Hertz ad.
Steve: "We're done talking about Hertz because they can't come up with anything new . . ."
Hertz: "Challenge accepted."
lol
good one
It's like saying something is "idiot proof." When we all know life just makes better idiots.
Banned for life from Hertz. Didn't pay the red light ticket when the photos showed me going .01 MPH, not in the intersection. The company that runs the red-light cameras also contracts with Hertz and pays the ticket for you, so you can't dispute it in court. It's a racket.
So how'd you end up not paying? Disputed with the cc company?
@@tmanepicHertz will try to run your card multiple times if you get a fine. If your card declines after multiple attempts, they will stop trying and put you on their Do Not Rent list until the fine is resolved with their collection agency.
I would go to court over that. File small claims, for the cost of the ticket plus some more for all the mental anguish and distress thinking about this has done to you. Make sure the judge places a court order to have that ticket dissolved
Lehto episodes can be placed in one of four categories:
1. HOAs.
2. Hertz.
3. People doing weird things.
4. Other.
And RVs
Police stealing from you.
@@maxschreck9988 I think that falls under "People doing weird things"😊
Missing the Institute for Justice category.
Civil Asset Forfeiture.
Hertz,please,please,PULEEZE put me on your banned list so I can never mistakenly rent a vehicle from you.
In a civilised country, these execs would be in jail by now.
Not even Boeing executives, whose actions killed several hundred people, were prosecuted.
Hertz management won’t be held accountable. If Hertz goes bankrupt, they will simply find employment elsewhere.
No. These execs would be underground by now.
Hertz did not have my reserved car. We were stranded. They weren't even willing to apologize. They just explained that the "truck with the cars" arrived that morning without one for us. They didn't call to tell us that morning when the truck arrived without our car. They didn't offer to help us find a car from another company. They just treated us like strangers.
Its not just Hertz. Back when my sister worked for Enter prise in St. Louis and she would talk how employees at branches would take cars out between rentals and when they got a ticket, they'd charge it off to previous or future renters. Sometimes they'd be fired if caught, but often the managers would just double down trying to blame the customer.
My sister often talked about how during Enter prise training the trainers said the customers are trying to get something free and shouldn't be believed. Blame customer at all cost.
Sounds like they need some free publicity too.
@@mustbetrue1602 if you grew up here you'd know Enterprise HQ and owners are in St. louis.
@@mustbetrue1602 Enter prise HQ is in St.louis as is the Taylor family. Are you suggesting they are crack head felons too ? What would Andy say ?
Steve, I think you should send Hertz a fruit basket for providing excellent abundant content for your viewers.
Hertz service motto: Making Sure It Hurts!
Universe: "There's no way Hertz can do something even more dumb"
Hertz: "Hold my reservation"
Just remember Hertz's best spokesperson: OJ Simpson.
The curse of OJ
Did he drive a Hertz car when he didn't kill someone??
@@randysmith9715 LOL - assuming you have not seen the ads. The most famous ads were OJ running through airports to attempt to emphasize the speed that you could rent from Hertz. Avis had a great campaign running at the same time: "We're number 2. We try harder."
I had forgotten… makes perfect sense😂
And Tom Brady
How long before attorney generals start suing Hertz en masse?
This and other Hertz nightmares are great for competitors. Competitors need to capitalize on this.
The competition does the same stuff, not with the same panache
"MonkeyJedi car rentals: We don't charge you for gas on an electric car!"
@@MonkeyJedi99 "With MonkeyJedi, unlike with certain of our competitors, you can rest assured that you can get to your destination without inexplicably becoming a felon."
They all do the same fraudulent behavior. I looked at 8 in my area on google and only one had a decent reputation.
Thank you, Hertz, for providing Steve with such great fodder for his videos.
Hertz is the Florida Man of car rental companies
More like Comcast run by Florida Man of the HOA of car rental companies.
Florida man takes exceptions to being compared to Hertz
About that... Their HQ is in Florida.
They're from Chicago. Just like every other scumbag story out of Florida, they came from a northern state.
more like California where they arrest victims and let criminals roam free.
Hertz: the gift that keeps on giving!
I heard recently that a customer rented a vehicle from Hertz at the Charlotte airport. He drove to his home airport of Tri-Cities Regional where he returned the vehicle at the Hertz counter. About a month later they were called by Hertz and asked where their rental was. To make a long story short, the Hertz where he returned the car never checked in the car because, get this...
They claimed they weren't affiliated with Hertz.
"Imposed time travel on a customer" is probably one of the funniest things I've ever heard XD
“The behavior of any bureaucratic organization can best be understood by assuming that it is controlled by a secret cabal of its enemies.”
-Conquest’s third law of politics
Among all the great bits of information you give us, which I am grateful for and consider a public service, we can add one more: "being on an airplane is one of those places where you cannot drive a car"
This clarification alone, is worth the price of admission! Thank you Steve!
technically not true, you could drive a car on(and off) a military cargo aircraft.
the paperwork would be a nightmare though.
@@Marvin_R I was aware of that, even a large aircraft for civilian freight. Even as he said it, I pictured a large armored, tracked vehicle on an aircraft, being driven forward, and a wheeled jeep in the next millisecond.
But for the average traveler, it seems to hold true.
Hertz has such amazing service. Now you can pick up a car before the previous person even returns it.
I am banned from Hertz, yet, I have never rented from them. Someone forged or stole the state ID from the state I previously lived in and rented a car in my name, never returned it, used it to steal items and abandoned the vehicle. Hertz contacted me six months after it happened and told me my fate- having police arrest and book me. I provided proof that I was not and had not been a resident of the ID used for years, I had not been to the state they rented from for more than a decade and I was required to file stolen ID with the police as it was required to show Hertz I indeed had never rented from them. My gift was a lifetime ban. I have counted myself lucky.
NEVER challenge Hertz to an idiot contest! They win every time!
You will never find yourself driving a car on an airplane midflight unless you are in a James Bond movie.
Hertz had me arrested (felony stopped at gunpoint, shotguns and dogs and six police cruisers) for vehicle theft, I spent two days in jail before bail was approved, and it cost me 1500 bucks for a bond) for renting their car, and all they said was "whoopsies". Then I find out this is their business model. F Hertz, I will NEVER give them my business again.
I trust you've contacted a good lawyer...
@@kevinburnson this was a few years back, long before news that it happened regularly, and was brushed off as a simple mistake with billing or something, and I took them at their word. Had it happened more recently, I would've sure the sheeeet outta them.
@@byronshepherd8415 just because it happened a fews years back doesn't mean anything. talk to a lawyer.
You too could one day be a Class Action Lawsuit winner ..this is what Saul Goodman types love to get on a Continent Fee to file for well- documented cases.
@byronshepherd8415 get a lawyer a few years is not past the statutes of limitations for false arrest and imprisonment
Hertz needs to ban anyone who even thinks about renting a car from them !!!
NEVER rent a car from Hertz!!
and there will be hordes of people defending hertz, because they didn't experience a problem and all went smooth.
@@ElGoogKO 🤣😂🤣😂
That would be the obvious solution, but they are contracted with the airport and are the only convenience without traveling outside the airport with luggage. Can't complain to the airport because their misdeeds are geographically spread out. If another company would advertise they put ethics above all else they would make it worth to Uber from the airport to their location.
Thank you Steve.
Just rented a car from Hertz last week. At this point I keep all paperwork from them. Waiting for my chance to win the Hertz Lottery.
At this point, it would be worth wearing a body cam AND setting up dashcams front, back and in the cabin.
Congratulations! This is Hertz with some great news! We just determined that in 1989, before you even thought about renting this vehicle, it ran 48 red lights and 32 stop signs, and with fines, interest, and warrants, the amount you owe comes to 17 million dollars!!! Please come in to a Hertz office today so we can collect via cash or credit. . .
Don't tug on superman's cape,
Don't spit at a cop,
Don't charter an sirplane older than you,
And don't rent a car from Hertz.
This puts my encounter with Avis into proper perspective.
Showed up at Avis at Denver Airport. They told me I already had picked up the car I reserved....even though obviously I hadn't.
The gave me a new car.
A month later I get charged for a toll + fee+ fee for not paying the toll on time. It was about $50.
The toll occurred about 10 minutes after they gave me the keys to the second car.
It took several days, the rental receipt, a map of the location of the toll booth and some math calculations to show that I would have had to be traveling 450 miles/hour to reach the toll booth from the the rental car facility.
I was pretty irritated considering they could have easily come to the same conclusion in 5 minutes looking at the facts.
....at least they dropped it in the end.
The FTC should investigate Hertz and start holding them accountable for their crazy business practices.
Prediction: Hertz will start charging for blinker fluid
And topping off the torque converter with more torque.
Steve: Hertz has done everything stupid possible. I will never have to talk about them again!
Hertz: Hold my beer!
Hertz at it again! I knew it wouldn't be long!
Coming this summer, The Hertz Locker, no matter what you do, it blows up in your face!
Ben hiding in the dark on top of MCL books over Steve's Right Shoulder
good eyes, i gave up and went searching in the comments for the answer.
@@struanpeat5116 Yeah, When Steve puts him in a dark place he becomes very hard to spot, had to go full screen to spot him this time👍
@@Bobs-Wrigles5555 ill be honest, i did see it but i thought it was just a part of the book, i should have known better than to assume steve would let the books fall into disrepair
@@struanpeat5116 Actually if you look at the top of the books on the other side of Steve the layout on the top one looks like a bill sitting there, that traps a lot of hunters😉
New marketing campaign slogan:
It *Hertz* to be our customer! It *Hertz* really *BAD!*
🤪🤣
Steve Lehto: Hertz can't do anything else to get in the news
Hertz: Hold my beer
Steve, thank you. For the rest of my life, I will never rent a car from Hertz.
Hertz is living the mantra of "Too big to fail."
We will NEVER be done with Hertz. They must believe the old adage that no publicity is bad publicity
Always good when a company names themselfs for how your head will feel after dealing with them . Their logo should be" this is gonna hertz "
What's even more amazing than this news is the fact that Hertz STILL gets to keep their goddamn business license despite the INCREDIBLE amount of incompetence shown by the company and their employees.
This also points to the lack of due process with tickets issued automatically with traffic cameras.
This is actually positive for us, drivers. In Alberta, Canada traffic camera tickets are not attributed to drivers, and do not affect ones driving record or insurance. They are accessed to the owner of the vehicle (which may or may not be driving in the at the time of infraction). So it is purely money without other reprecussions. As an owner who received the ticket, you can go to court, or negotiation with prosecutor, if you like. But not about 'I did not drive it' - this is irrelevant.
@dmitripogosian5084 This was tried in Missouri. The state supreme court eventually ruled it was a due process violation and the process was unconsitutional.
@@karlrovey This Hertz situation is in Alberta, Canada. And our rules are result of the court case which concluded that traffic photo cameras cannot be used to identify the driver. And we like it that way. And we have no problem going to court if we disagree with the ticket. Good luck to Missouri.
@dmitripogosian5084 This was over 10 years ago. The "tickets via red light camera are treated as non-moving violations" system had worked well for about four years in my hometown (and been upheld in the courts until the state Supreme Court inexplicably changed its mind). A guy decided to fight his ticket on "due process" grounds despite the courts routinely rejecting that argument. When it got to the state Supreme Court, the court reversed its own precedents on the cameras and ticketing process.
After my hometown had installed the cameras, the state passed a ban on new traffic cameras and changes to the administrative process regarding how they issue tickets. After the court ruling came down, any sort of traffic camera enforcement was essentially banned.
@@karlrovey I guess he is everybody's favorite hero :) It is off topic, but actually interesting to look at how 'due process' differs in US in Canada. For instance, in Canada we do not have a right for an attorney (i.e. no attorney will be given to you by the state). You have a right to be represented by an attorney, but where you get him is your problem.
When you’re in a worst customer service competition and your opponent is Hertz:
*Profuse sweating*
I haven't rented from Hertz since 1989. A 3 month corp rental. Hertz started asking for the pickup to be returned after 3 days.
There is some guy sitting in a Hertz office cube somewhere who watches your Hertz related videos then says “Hold my beer”. That’s his entire job description.
That really Hertz donut
You grew up in the 80s, didn't you?🤣
@@jackhammer8563 no, but my father enlightened me 🤣
Wow congratulations! thank you for sharing!
I had something similar happen. I rented a luxury SUV /w 150 free miles. I drove ~120 miles before returning it. But they ended up charging hundreds of dollars in penalties for going over mileage. When I called to dispute, the rude lady started yelling at me that I went over and need to pay. Then I pleaded with her to check previous renters' miles cause I know I hadn't gone over. She finally checks and says yeah I was right and that it wasn't my miles. No apology or anything.
Hertz stories are quickly becoming the new Florida man news
“Don’t even accidentally rent from Hertz”!
Just watched this video…the ad I was served on the backend was a Hertz commercial featuring Tom Brady. 😂😂😂
Hertz - the gift that keeps on giving!
Steve please keep running stories about when a certain car rental mess up. Until it Hertz!! 😂😂😂😂😂
Hertz don't it! The jokes write themselves. I'll be here all afternoon!
It's wild that Hertz couldn't have worse PR if they'd kept OJ as a spokesman after what happened.
Hertz: “Mr. Lehto, challenge accepted!”
Reminds me of the time years ago I got phone service installed in my new apartment (landlines only at the time) and in my first bill I was charged for a 3 hour person to person long distance call to Hawaii. Fortunately I was able to point out that the timestamp of the call was 10 days prior to when my phone was connected and they actually conceded the point :-).
I'm a former transporter (driver) for Hertz. They allow Managers and assistant Managers to drive their cars home and allow them to use them for personal use with no record of mileage or checkout.
Hurtz says hold my beer. I will be back on Leto's Law.
Hertz. Lehto’s
Before even watching the video, let me commend you, Steve for a skillfully crafted video title. I'm not literary enough to know exactly why I like it, but I do know that I like it.
Somewhere, someone at Hertz just said “Challenge accepted!”
Anyone who rents from a company whose name is "HURTS" should be forewarned!!!
Hertz in a “Can You Top This?” Competition with itself.
Factories often have a safety notice posted of the form, “100 days since our last lost time accident”.
HERTZ locations should post, “30 days since we made the news” …
Steve: There can’t be any more stories about Hertz
Hertz: Hold my beer.
Ben is curling up on top of the MCL stack of books on our left.
I've been hearing these stories for years, yet people keep renting from Hertz.
I was with some business associates at the Consumer Electronics Show in Vegas, in the early 90s. After we shut down our exhibition, we went to the strip for an all you could eat buffet that only cost a dollar a person. The trick was that it started at 1:00AM. On the drive there we got stopped by a LVPD car. By the time he got out of his vehicle another cop car and a sheriff were also there. Hertz had reported the car stolen. Fortunately the local PD had already dealt with this problem with Hertz ( they explained it was a common mistake with Hertz) and after showing them the rental agreement they apologized and sent us on our way. The sheriff even gave us all coupons for a free drink. I've made it a point to avoid Hertz rentals.
This will cost Hertz more than if they just fixed it. I wonder what they pay their lawyers?
They can pay but, who gets charged with the moving violation? I wouldn't want that on my insurance score card. Speeding while flying a new catagory to boost the rates.😅