Hi, thank you for the informative video! I have a question, for customers to be eligible for this feature, do they need to create an account prior purchase the product? Or they can still do it although they checkout as guest
Customers will need an account and you must be using the New Accounts (as shown in the video.) As long as you are using the new accounts, customers will be able to use the Returns even if they create an account after the purchase (but not if you're using the old accounts.)
Hi thank you for sharing! If you require the customer to pay for return, do you chose the “No Shipping Required” under “Return Shipping Options”. Does “create a return label in Shopify” imply that you are paying for return shipping? What exactly are you paying for with this option? Thanks from a Noobie!
@@sunriseintegrationso you still have to make a return-label by yourself and when the option: “Customer pays for the return” in the return settings is selected, the customer will pay for the label you just created?
@@ivo4401 if you still want to send the customer a label, then just use the "upload" feature to add your own label. Your customer can then pay for their own shipping but you can provide a label with details. Don't pre-purchase a label, just upload one you've already created
If we have a rule for a flat rate return shipping charge, when is that charged to the customer? Do we need to deduct the amount ourselves when we refund?
This is really more of a business decision. Some stores will honor/ship the exchange before receiving the return in order to provide better customer service, however there is a risk to this method for smaller retailers. Otherwise you would need to receive the return and then provide the product exchange. You can then decide if you want to charge for any exchanges (probably best not to charge for a simple exchange.)
This video is very helpful. But I do not know why I cannot find the URL that I can copy for my client reference that I can include in the policy and online store. Is it because I have an installed RETURNGO? Do I have to uninstalled it?
The refund policy is created from within the Policies section of the Settings. The link is automatically created and added to your accounts and checkout pages.
Is there a way to modify or add custom return reasons for the costumer to choose from the dropdown? I would like to add something like: Too small (swap with larger size). That way I would not loose the revenue and the costumer doesn't need to place a new order
What about customers that haven't created an account when ordering, if they create an account after creating the order to make a return, is this possible?
Hello, great question! Yes, even if the customer doesn't have an account at the time they create the order, they can still access the return features once they do create an account later. The order must be fulfilled in order for the return features to be activated.
When creating a label, is there any way to change the name of the company if sending it to 3rd Party? I added a store location, but the label defaults to the store name.
If you're speaking about the return label, then you will select from your existing locations as the "return to" address. This happens during the label creation step in Shopify.
Hello there, is it possible, that when you are redirected in your new account (03:44), that you are redirected to another page, for example direct on the shop, instead to the order-page, so that the costumer got one click less? Thank you
Two things you can check: Is the order fulfilled? You can't return something if it isn't fulfilled in Shopify. Also, are you using the new Customer Accounts? This is required for the new Returns service. Hope that helps!
@@sunriseintegration 1. I'm not entirely sure, but I can order a sample to test it out later. 2. Yup, I'm using the new customer accounts option. Thank you! I'll update this comment when I manage to 'find' the return button.
Can I do this and when the customer request a turn, will it be sent to my supplier Zend drop and they will provide the returning process or will I have to do that manually
You can use this to manage the returns in your Shopify store. It will not be automatically integrated with any third-party service. You will need to handle that manually or work with a development agency to integrate/develop this connection.
When you approve the return in the Admin, it should provide you with the option to create the shipping label in Shopify, upload your own label or select no shipping. If this is not showing after the approval button, then you should contact Shopify.
As long as you're using the new customer accounts and have the Returns active, then it's available to use after delivery (unless the order is outside of the return window that you set)
You can set the "Return shipping cost" in the return rules. Select to have the customer provide the shipping and they will be required to pay for the shipping back to your store.
@@MedicalequipmentSpecialists In the Return Rules, you can specify that the "Customer provides return shipping" This will require the customer to pay for the shipping on their own. You can manage this in your store settings
@@sunriseintegration Thanks, I see that option in rules, but don't see that when creating the return authorization. Its either create a return label, upload label or no shipping required. or similar
This is my question as well. How do you handle the return label fee? Do you just choose no shipping and then provide the customer with your return address?
It's funny that all return apps are pushing "Free Return Shipping" as the norm. You got to understand that Shipping prices are very high in countries like the USA, and in most cases, stores offer shipping at half the actual cost to remain competitive. If you add Free Returns on top of it, it's just not possible for small businesses to survive with this model.
Typically for hygiene issues, those are items where returns are not allowed. This is something you should state clearly in your return policy. Shopify provides a "Policies" area where you can enter these details.
Finally Shopify rolled out returns. This is a great feature. Thank you for the walk through!
Ya, we've been waiting!
Very helpful video! 👏
Thanks so much for watching! Glad you found it helpful.
Hi, thank you for the informative video! I have a question, for customers to be eligible for this feature, do they need to create an account prior purchase the product? Or they can still do it although they checkout as guest
Customers will need an account and you must be using the New Accounts (as shown in the video.) As long as you are using the new accounts, customers will be able to use the Returns even if they create an account after the purchase (but not if you're using the old accounts.)
Do you have a FAQ script for easy guidance? Would be very helpful. Thanks for this video 🚀
Thanks for watching the video. No, sorry, we do not have a separate FAQ for this.
@@sunriseintegration no worries!
Hi thank you for sharing!
If you require the customer to pay for return, do you chose the “No Shipping Required” under “Return Shipping Options”.
Does “create a return label in Shopify” imply that you are paying for return shipping? What exactly are you paying for with this option?
Thanks from a Noobie!
If you want your customer to pay then select "Customer provides return shipping" from the Return Rules in the Settings.
@@sunriseintegrationso you still have to make a return-label by yourself and when the option: “Customer pays for the return” in the return settings is selected, the customer will pay for the label you just created?
@@ivo4401 if you still want to send the customer a label, then just use the "upload" feature to add your own label. Your customer can then pay for their own shipping but you can provide a label with details. Don't pre-purchase a label, just upload one you've already created
If we have a rule for a flat rate return shipping charge, when is that charged to the customer? Do we need to deduct the amount ourselves when we refund?
Yes, you can adjust the refund amount and deduct the amount from there.
Do you have any tips if the clients want to change the product? Eg. same shirt but different size
This is really more of a business decision. Some stores will honor/ship the exchange before receiving the return in order to provide better customer service, however there is a risk to this method for smaller retailers. Otherwise you would need to receive the return and then provide the product exchange. You can then decide if you want to charge for any exchanges (probably best not to charge for a simple exchange.)
This video is very helpful. But I do not know why I cannot find the URL that I can copy for my client reference that I can include in the policy and online store. Is it because I have an installed RETURNGO? Do I have to uninstalled it?
The refund policy is created from within the Policies section of the Settings. The link is automatically created and added to your accounts and checkout pages.
What if the return reasons do not apply to the products I sell? How can I change or remove these reasons?
Unfortunately Shopify doesn't let you customize the return reasons yet, however customers can select "other" and enter their own details.
Is there a way to modify or add custom return reasons for the costumer to choose from the dropdown? I would like to add something like: Too small (swap with larger size). That way I would not loose the revenue and the costumer doesn't need to place a new order
This isn't yet an option, however we have seen it in the works from Shopify.
What about customers that haven't created an account when ordering, if they create an account after creating the order to make a return, is this possible?
Hello, great question! Yes, even if the customer doesn't have an account at the time they create the order, they can still access the return features once they do create an account later. The order must be fulfilled in order for the return features to be activated.
When creating a label, is there any way to change the name of the company if sending it to 3rd Party? I added a store location, but the label defaults to the store name.
If you're speaking about the return label, then you will select from your existing locations as the "return to" address. This happens during the label creation step in Shopify.
Hello there, is it possible, that when you are redirected in your new account (03:44), that you are redirected to another page, for example direct on the shop, instead to the order-page, so that the costumer got one click less? Thank you
This is a great idea but not yet supported. When you login, it automatically goes to the Order page.
Thanks ♥
You're welcome 😊
5:10,
Using Impulse 5.1 theme, I can't seem to find the "Request Return" button, even though "Self-Serve return" is enabled.
Two things you can check: Is the order fulfilled? You can't return something if it isn't fulfilled in Shopify. Also, are you using the new Customer Accounts? This is required for the new Returns service. Hope that helps!
@@sunriseintegration 1. I'm not entirely sure, but I can order a sample to test it out later. 2. Yup, I'm using the new customer accounts option.
Thank you! I'll update this comment when I manage to 'find' the return button.
Can I do this and when the customer request a turn, will it be sent to my supplier Zend drop and they will provide the returning process or will I have to do that manually
You can use this to manage the returns in your Shopify store. It will not be automatically integrated with any third-party service. You will need to handle that manually or work with a development agency to integrate/develop this connection.
I have approved a request but it doesnt provide me with an option to create a shipping label in shopify. Can you help?
When you approve the return in the Admin, it should provide you with the option to create the shipping label in Shopify, upload your own label or select no shipping. If this is not showing after the approval button, then you should contact Shopify.
How to enable the return option after the product delivery
As long as you're using the new customer accounts and have the Returns active, then it's available to use after delivery (unless the order is outside of the return window that you set)
If we require the customer to pay for the return shipping label, how do we deduct that amount from the refund amount?
You can set the "Return shipping cost" in the return rules. Select to have the customer provide the shipping and they will be required to pay for the shipping back to your store.
@@sunriseintegration Are you charging the patient for the label? or if they buy themselves how do you handle that? thanks
@@MedicalequipmentSpecialists In the Return Rules, you can specify that the "Customer provides return shipping" This will require the customer to pay for the shipping on their own. You can manage this in your store settings
@@sunriseintegration Thanks, I see that option in rules, but don't see that when creating the return authorization. Its either create a return label, upload label or no shipping required. or similar
This is my question as well. How do you handle the return label fee? Do you just choose no shipping and then provide the customer with your return address?
How about the customers that already have an account?
As long as you are using the new Customer Accounts (as outlined in the video) then existing customers can also use this feature.
It's funny that all return apps are pushing "Free Return Shipping" as the norm. You got to understand that Shipping prices are very high in countries like the USA, and in most cases, stores offer shipping at half the actual cost to remain competitive. If you add Free Returns on top of it, it's just not possible for small businesses to survive with this model.
Yes this is very true. It is difficult for smaller businesses to compete with larger chains offering free returns.
i sell bikini and lingerie's. i don't return saying it for hygiene issue,, is it legal?
Typically for hygiene issues, those are items where returns are not allowed. This is something you should state clearly in your return policy. Shopify provides a "Policies" area where you can enter these details.