Hey im getting my segway gt2 soon i cant wait ive been watching youre videos i love them also what phone moint are you using in this video for the segway gt2 it looks suoer good and i am gonna need one
Yup, I think Segway with the GT series actually has a lot of potential to be the most successful and sought-after electric scooter company. It's not always about having the fastest scooters in the market.
Hey whats up Kizi, I'm new subscriber to ur channel and I absolutely love ur content, was wondering if u did the recent firmware update to the GT2 that activates regen braking and a better horn, was wanting to see ur opinion on both, thanks again for the great videos 😊
Hello appreciate the support . Segway wanted me to be the first to test out the new firmware. When they offered me the new shocks, I declined and asked for just the new shocks for now. The reason being, I heard that some people were experiencing issues during the update process. Perhaps, once they can assure me that the update through the app is stable, I will proceed with the update and share my honest feedback with you guys as usual.
So besides it being softer do you know what else they changed so it doesn’t clunk anymore? Will they be sending this to the rest of us with the clunky suspension?
Yes, no more clunk! You can hear the difference in the video when I'm going over the speed bump. But I will also conduct more tests. My Segway GT2 feels a little more premium now.
part of the reason we spend the extra money on these companies is the hope to be treated with dignity, for hassle-free customer service, and not to treat us as incompetent dumb-dumbs.
You are absolutely right. That's what I'm talking about. I understand a company seeking clarification about an issue with a product, but it shouldn't take 40+ emails back and forth to resolve a simple problem. It makes it seem like customers who buy these electric vehicles can't comprehend simple issues. Wasting company resources on one customer, while they could resolve the problem quickly and move on to the next customer.
@@KiziEwheels "...but it shouldn't take 40+ emails back and forth to resolve a simple problem." "Wasting company resources on one customer, while they could resolve the problem quickly and move on to the next customer." Aaaagh!! ^^^ This kind of stuff here is one of the most frustrating kinds of interactions with a company. 😂😂 But hey, just like you said, it's good on them for sending it to you without worrying about what you will say. And judging by that pure silence, which is damn nice to see, they did a fine job on it! Do you know if the one they're selling on their site is the updated one? I presume they would send them out as a warranty item for those who have the clunking, no? Maybe I'm asking too much now, haha. Do you have any info on that, good sir?
Yes, they did a fine job improving the shock. I believe they are selling it on their site, but it would be even better if they sent it out to the GT2 owners. Unfortunately, many companies view this as a significant loss of money rather than an opportunity to establish a great reputation and foster a positive relationship with their customers.
@@KiziEwheels I agree. Shortsightedness fueled by greed, or whatever, certainly is one of the bigger issues companies can improve upon. I can see channels like yours having an impact on these sorts of trends/practices. Thanks for what you do, mate!
Segway is rude and denies any fault with the suspension. They rudely told me to just return the scooter and that it would be a $150 restocking fee. I've never been so disrespected directly after paying $2500+
it's dead silent now. Awesome!
Hey im getting my segway gt2 soon i cant wait ive been watching youre videos i love them also what phone moint are you using in this video for the segway gt2 it looks suoer good and i am gonna need one
Thank God thay sorted it out for you, at least some companies still have common sense bro,surely they know who you are by now for sure my friend✌
Yup, I think Segway with the GT series actually has a lot of potential to be the most successful and sought-after electric scooter company. It's not always about having the fastest scooters in the market.
@@KiziEwheels mate thanks for all your awesome replies, I really appreciate you taking the time 👍
Waitng for the improved Segway GT3 😃
It is necessary to make wider engines of 6-7cm and a battery for 72v at 35-40ah. There would be a better scooter.
@@vova4585 Good choice
Hey whats up Kizi, I'm new subscriber to ur channel and I absolutely love ur content, was wondering if u did the recent firmware update to the GT2 that activates regen braking and a better horn, was wanting to see ur opinion on both, thanks again for the great videos 😊
Hello appreciate the support . Segway wanted me to be the first to test out the new firmware. When they offered me the new shocks, I declined and asked for just the new shocks for now. The reason being, I heard that some people were experiencing issues during the update process. Perhaps, once they can assure me that the update through the app is stable, I will proceed with the update and share my honest feedback with you guys as usual.
Totally understand
Hi, can you post a link for the mirrors and cell phone holder on your GT2 please? Thanks!
Can you actually see behind you with the position of those rear view mirrors??
Yes. I can
So besides it being softer do you know what else they changed so it doesn’t clunk anymore? Will they be sending this to the rest of us with the clunky suspension?
Yes, no more clunk! You can hear the difference in the video when I'm going over the speed bump. But I will also conduct more tests. My Segway GT2 feels a little more premium now.
@@KiziEwheelshow's the suspension now, still quiet? Also where can I get this suspension?
Did Segway send a new shock under warranty because of clunky noise?
part of the reason we spend the extra money on these companies is the hope to be treated with dignity, for hassle-free customer service, and not to treat us as incompetent dumb-dumbs.
You are absolutely right. That's what I'm talking about. I understand a company seeking clarification about an issue with a product, but it shouldn't take 40+ emails back and forth to resolve a simple problem. It makes it seem like customers who buy these electric vehicles can't comprehend simple issues. Wasting company resources on one customer, while they could resolve the problem quickly and move on to the next customer.
@@KiziEwheels "...but it shouldn't take 40+ emails back and forth to resolve a simple problem."
"Wasting company resources on one customer, while they could resolve the problem quickly and move on to the next customer."
Aaaagh!! ^^^ This kind of stuff here is one of the most frustrating kinds of interactions with a company. 😂😂
But hey, just like you said, it's good on them for sending it to you without worrying about what you will say. And judging by that pure silence, which is damn nice to see, they did a fine job on it!
Do you know if the one they're selling on their site is the updated one? I presume they would send them out as a warranty item for those who have the clunking, no? Maybe I'm asking too much now, haha. Do you have any info on that, good sir?
Yes, they did a fine job improving the shock. I believe they are selling it on their site, but it would be even better if they sent it out to the GT2 owners. Unfortunately, many companies view this as a significant loss of money rather than an opportunity to establish a great reputation and foster a positive relationship with their customers.
@@KiziEwheels I agree. Shortsightedness fueled by greed, or whatever, certainly is one of the bigger issues companies can improve upon.
I can see channels like yours having an impact on these sorts of trends/practices. Thanks for what you do, mate!
How did you get the silent parts? Where can I order that?
Did you find this out?
@@16alarkin no 😭
Segway is rude and denies any fault with the suspension. They rudely told me to just return the scooter and that it would be a $150 restocking fee. I've never been so disrespected directly after paying $2500+