This is a MASSIVE CHANGE!! Starts February for USA sellers. Don't forget my 2025 Selling bundle is 50% OFF!! Use this link- rockstarflipperonline.com/2025-reselling-training-1 Discount Code- Christmas50
I like that idea! But, I think it should be implemented for all ebay items; not just clothing. There are way too many buyers that never bother to read the entire listing, but have no problem opening a return to compensate for being mentally lazy. I've lost count of how many buyers have bought one of my items without reading the description, then opening a return with their reason being "I ordered by mistake." In those cases, I refuse the return. I can't afford to pay for someone else's "mistake." They need to own their mistakes; not make the seller pay for it. The checkout box you've described would be a welcome protection for sellers, but I seriously doubt Ebay would ever implement something so useful and needed. I learned a long time ago that no matter what they say, Ebay does not give a flying rodents tail about the average small seller like me.
I wish eBay would do this. I had a high-end brand shirt labeled an XXL and gave several measurements in both picture and written form. I had a guy request a return because it didn't fit like an XXL. I denied the return, saying I provided measurements in the listing. Thankfully, I didn't hear from him after that, but some people would've made a big deal on it, even though the whole thing could've been prevented from a minute or so of reading. Making buyers possibly think twice and read details would be a huge help. Sadly, it seems eBay keeps making changes that are more frustrating rather than more helpful.
Those definitions are subjective. What I think is excellent might not be what the buyer defines as excellent. Unless there is more detail into each description, this would create more returns in favor of the buyer.
As a buyer and seller for over 25 years I think this is a long needed change. Many things I won’t purchase because it doesn’t have enough description and it’s too much hassle to message the seller for more details and wait to see if they ever bother to get back to me. As a seller I welcome it because it will weed out the slackers and let those of us who put a lot of attention to detail stand out better.
I agree. It amazes me how people can list items with zero description and awful photos but they still sell. I'm scared not to include every detail as I don't want returns.
Wish people realized what pre-owned used meant both buyers and sellers. If we all had the same expectation it would make for so many less headaches. Another great informative video too.
This is insane. I have over 2000 items listed. There is no chance that I remember what the exact condition of each item is. So my choices are to leave everything as good or go through all of my items that aren’t new. Not a fan.
Hi, Thanks for sharing! I hope they include size clarity. If an item has been worn that can make a big difference due to stretch with wear. Depending on buyers size under “good” can mean has stretch & wear? Due to vanity sizing each size needs to have a definition of what that could mean in that size category? Buyers also don’t always understand measurements? In general change also needed for buyer awareness for their size?
I think the categories help. They have them on other platforms. It surprises me how many buyers don't bother to read descriptions. I personally clearly note condition, measurements, flaws, or if runs small. Buyers don't read, so now I write them on a whiteboard and add it to photos. It becomes a lot. I agree with a previous poster here that noted buyers should have to check a box! 😅 I want to keep selling, so I guess I will update my listing! 😂❤
It is not uncommon for vintage clothing to exhibit minor imperfections resulting from their age. If one appreciates vintage apparel, it is essential to be cognizant of such issues. Naturally, the seller should disclose all defects with precise details. This principle applies to all vintage items, and buyers should understand that signs of wear and tear are typical in these products.
I sold a 50yr old Pendleton men's wool shirt with several holes .. all very clearly photographed with a ruler in great detail. One buyer returned it because the damage was greater than he decided he wanted... he did not take issue with the pictures or description.. The next buyer bought it and I reached out in advance to be sure he was fully aware... It turns out he was a famous Tattoo artist in LA and one of the holes on the sleeve was perfect to display one his favorite forearm tattoos!!! I sold an old pair of men's cowboy boots on a bet. They were literally scuffed all over and the leather soles had holes as bug as half dollars and the heels were worn down so far they wouldn't even stand up on their own.... The buyer was from London England.. and paid $$$$ shipping, no questions. I asked what he wanted them for ... and he said he was going to wear them at this wedding!.😎😎.. I quit asking why people buy or sell anything many years ago.
I just hope that after I bulk edit 500 or more items I don’t mysteriously lose my pictures or the price gets lowered. I’ve had both of these things happen with past eBay updates
I have had both when it relists, photos are not cropped and the offer drops to half the listing price!! You have to check everything every month to catch the mess ups 😢😢😢
This is crazy for those with thousands of listings. I have over 2000 clothings items. There is no way I can view the listings in bulk to know what is good, fair or excellent. I would have to open the listing and review my description and maybe scroll through photos.
I don't agree this will lead to LESS cases of INAD... goodness no! I think it will lead to a bag of hurt! Imagine the buyer "this wasn't good, at best this is fair"... I hate this. Talk me through my fears?
There's no need to be worried about this. eBay did a similar thing in the sports card category a couple years ago where we have to select near mint, excellent, very good, etc. I didn't notice any negative effects from that change.
Totally different buyers. You don't have a bunch of nit picky women buying sports cards. A card collector knows what to expect just by studying the pictures the seller provides in the listing and can determine mint, near mint, excellent, so on, on their own from the pictures. Women buying used clothing on ebay are a whole different class of buyers versus card buyers, and the return ratios between used clothing and sports cards are probably astronomical. My bet, there's probably a 1000 to 1 return ratio when it comes to used clothing returns versus sports cards returns.
@LittleEarp Yeah, I sell clothing too so I know how it is. This new condition requirement isn't going to change anything. Buyers are still going to act the same way they always have.
@@WatchingSomeRUclipsVideos And to add, the new condition requirements are giving buyers even more options to choose from to make returns on used clothing even easier for them, thus creating more and more problems for sellers no matter hard they try to follow these new requirements.
@@RockstarFlipper It's not going to make a difference. The same buyers that take advantage of this new requirement are already the same buyers that are taking advantage of things now. Nothing is going to change. The good buyers are not suddenly going to turn evil and change their behaviors because of this new requirement. The good buyers will remain good and the bad buyers will remain bad. Everything will remain exactly the same as it is now, mark my words.
There are already numerous categories that have these rating tiers-books springs to mind, and there are others, many in collectibles. It's not an unreasonable thing to allow buyers to decide that they'd rather not buy ripped, stained or damaged clothing. Personally I don't sell trash, but unfortunately there are a lot of sellers who will attempt to sell you clothing that should probably go to the dump. If I have something that has a minor issue I put it in the description, and take photos. I see no problem with a grading system, although it *is* somewhat subjective I'm sure eBay will come out with a brief blurb in the listing section about what constitutes the various grades.
It's a 'trap' we already have to accept returns for 30days... it will INCREASE 'not as described' returns... If someone wants to return it for free all they have to do is take exception to an 'opinion'.. It's makes their return unfalsifiable. If our 'good' is their 'fair' we're toast. Exactly how 'good' must something be to be called 'good'??? SERIOUSLY, WHO ARE THESE IDIOTS?
Same applies towards measurements. Our ruler shows a 32 inch inseam. It's very clear in the pictures we provide in the listing. But, for some reason, buyers ruler shows a 30 inch inseam. It's like the pants shrunk during shipping. Then, buyer gets immediate return approval for INAD costing us another $8 in shipping costs to return that $11 pair of pants the buyer bought. It's a battle, and a war, sellers have no chance at winning when it comes to ebay. And this will become another battle between sellers, buyers, customer service reps, so on.
That is such a bad change!! I cringe thinking of those Buyers ready to use that PURELY SUBJECTIVE OPINION as an INAD on a silver platter. This is a change with ZERO improvement value whatsoever, while there are so many other meaningful changes they could make 🤬 Every eBay teaching channel preaches against using these qualifiers in the description, for the very reason I described above. SO. FRUSTRATING.
I actually spoke with eBay about the Preloved Partner Program, I would really like to apply for it. I was told its still in the testing phase and will open up in small batches to other sellers. I wonder if this change with clothing condition is part of that in some way?
Why is the lowest sub-condition fair? Why don't they also have a 'poor' option as well? I have had some cases where I needed a "for parts or repair" and the lowest condition was fair as well.
Damn that sucks. Imagine listing a ton of clothing and having to specify each one and being unable to mark them all as just Used. Another reason for me not to sell clothing lol
You are the second person to inform us of this but eBay has yet to send me a notification, email, or display in Seller Announcements. It would be nice if sellers received this as quick as you and Technsports did.
@@lisafornal7009 eBay didn’t send me anything. Per this video, I got it from Ina Steiner at ecommerce bytes. She’s generally spot on and does have some inside information. No one else really does, just circulates. Ebays not prioritizing anyone. I’ll try to find it they put out an official announcement and if so where
i dont particularly care that they are adding this as a "feature", but i dont like that they will automatically change my 1800 listings to used - good, when majority are excellent, and some are fair, leaves me open to complaints for people buying fair items that are in good condition, or losing sales from not being advertised as excellent. it will take a lot of time to check every listing and update accordingly
I'm thinking of writing a disclaimer on my new listings going forward telling customers that the used category is my opinion based on eBay's broad requirements. After all, what constitutes "minimal" or "moderate"? This change is begging for returns.
I think just stating a piece is refurbished, or like new, would be descriptive enough for buyer confidence. Going for an extended list of condition ratings begs the question is if is a piece of apparel is a collectible and if is rated by an expert...which I think is excessive. Then there is the issue of customized apparel, like an artist flipping used basketball shoes that are customized with hand designed art patterns....like a Yu Gi Oh theme, etc...
more subjective crap... it's useless .... a bottomless pit... .. I had a customer ask me "how brown are these shoes?".... SERIOUSLY... ??? When does medium become dark? And trying to describe 'how used' something is cannot be done .🤦🏻♂🤦🏻♂
When we did clothing, the words excellent, and very good, didn't exist. Good was the best we used for 98% of our listings. The rest were fair condition. NWT & NWOT didn't need a condition unless there was some kind of manufacturer defect. Buyers often commented that the items were better than they expected.
As far as condition, I put everything in item description. As far as stains, it goes in my garage sales pile. Not on ebay. But the pre love bit. Will that affect promotions or am I not understanding something.
UGH!!! 🤦♀️ Did ebay talk to any sellers of pre-owned clothing before they made this goofy change??? I appreciate the idea but the execution is problematic. Subjective words without concrete definitions = buyer confusion / INAD. A more useful change would be giving people who list from the app the ability to fill in a detailed condition box just like on the desktop site. 🤷♀️ (And I hate to think about how long our sales will stagnate & what glitches will ensue while ebay makes this change on bazillions of listings.)
This is a MASSIVE CHANGE!! Starts February for USA sellers.
Don't forget my 2025 Selling bundle is 50% OFF!! Use this link-
rockstarflipperonline.com/2025-reselling-training-1
Discount Code- Christmas50
I just hope that the detailed descriptions we typed in those boxes don't disappear..
Mercari does this.
Next, they should implement a box at checkout the “YES, I have read the ENTIRE description and I am aware of the CONDITION “ Thanks Casey 🌞
I like that idea! But, I think it should be implemented for all ebay items; not just clothing. There are way too many buyers that never bother to read the entire listing, but have no problem opening a return to compensate for being mentally lazy. I've lost count of how many buyers have bought one of my items without reading the description, then opening a return with their reason being "I ordered by mistake." In those cases, I refuse the return. I can't afford to pay for someone else's "mistake." They need to own their mistakes; not make the seller pay for it.
The checkout box you've described would be a welcome protection for sellers, but I seriously doubt Ebay would ever implement something so useful and needed. I learned a long time ago that no matter what they say, Ebay does not give a flying rodents tail about the average small seller like me.
I wish eBay would do this. I had a high-end brand shirt labeled an XXL and gave several measurements in both picture and written form. I had a guy request a return because it didn't fit like an XXL. I denied the return, saying I provided measurements in the listing. Thankfully, I didn't hear from him after that, but some people would've made a big deal on it, even though the whole thing could've been prevented from a minute or so of reading. Making buyers possibly think twice and read details would be a huge help.
Sadly, it seems eBay keeps making changes that are more frustrating rather than more helpful.
That is actually a great idea for anything listed on ebay.
And check measurements!
Good one 😂👍
Just another reason for buyers to complain and make returns even after wearing
Those definitions are subjective. What I think is excellent might not be what the buyer defines as excellent. Unless there is more detail into each description, this would create more returns in favor of the buyer.
We're being screwed again. It's the 'five stars' on steroids'. Were you 'very happy' or just 'kinda happy"???
👏🏻👏🏻👏🏻👏🏻👍🏻👍🏻
Works in other categories
As a buyer and seller for over 25 years I think this is a long needed change. Many things I won’t purchase because it doesn’t have enough description and it’s too much hassle to message the seller for more details and wait to see if they ever bother to get back to me. As a seller I welcome it because it will weed out the slackers and let those of us who put a lot of attention to detail stand out better.
I agree. It amazes me how people can list items with zero description and awful photos but they still sell. I'm scared not to include every detail as I don't want returns.
Wish people realized what pre-owned used meant both buyers and sellers. If we all had the same expectation it would make for so many less headaches. Another great informative video too.
This is insane. I have over 2000 items listed. There is no chance that I remember what the exact condition of each item is. So my choices are to leave everything as good or go through all of my items that aren’t new. Not a fan.
Hi, Thanks for sharing!
I hope they include size clarity. If an item has been worn that can make a big difference due to stretch with wear. Depending on buyers size under “good” can mean
has stretch & wear? Due to vanity sizing each size needs to have a definition of what that could mean in that size category? Buyers also don’t always understand measurements? In general change also needed for buyer awareness for their size?
It won't have anything to do with size sorry.
I think the categories help. They have them on other platforms. It surprises me how many buyers don't bother to read descriptions. I personally clearly note condition, measurements, flaws, or if runs small. Buyers don't read, so now I write them on a whiteboard and add it to photos. It becomes a lot. I agree with a previous poster here that noted buyers should have to check a box! 😅 I want to keep selling, so I guess I will update my listing! 😂❤
Can we all just agree that torn or stained garments shouldn't be sold. So frustrating as a buyer to sift the trash out.
It is not uncommon for vintage clothing to exhibit minor imperfections resulting from their age. If one appreciates vintage apparel, it is essential to be cognizant of such issues. Naturally, the seller should disclose all defects with precise details. This principle applies to all vintage items, and buyers should understand that signs of wear and tear are typical in these products.
I sold a 50yr old Pendleton men's wool shirt with several holes .. all very clearly photographed with a ruler in great detail. One buyer returned it because the damage was greater than he decided he wanted... he did not take issue with the pictures or description.. The next buyer bought it and I reached out in advance to be sure he was fully aware... It turns out he was a famous Tattoo artist in LA and one of the holes on the sleeve was perfect to display one his favorite forearm tattoos!!! I sold an old pair of men's cowboy boots on a bet. They were literally scuffed all over and the leather soles had holes as bug as half dollars and the heels were worn down so far they wouldn't even stand up on their own....
The buyer was from London England.. and paid $$$$ shipping, no questions. I asked what he wanted them for ... and he said he was going to wear them at this wedding!.😎😎.. I quit asking why people buy or sell anything many years ago.
It is very frustrating dealing with stupid and entitled eBay buyers. They can't or won't read your description so why even bother?
@@saleen235vintage is an entirely different thing… just give a good description.
Many vintage clothing HAVE those especially if they are valuable.
Merry Christmas 🎄 from our family to yours! Thank you for all your videos this year ❤
Merry Christmas Jess!!
Dear eBay….leave us alone. No more changes please.
Silver lining, they didn't start this in Q4.
I went to McDonalds.. .they told me they burnt my fries... so they gave me a few extra.
Thanks for the heads up & explaining CLEARLY !!!
Thank you again great information well said. Excited for, and congrats on your podcasts.
Thank you!!
wow thanks for the info!
Anytime!!
I just hope that after I bulk edit 500 or more items I don’t mysteriously lose my pictures or the price gets lowered. I’ve had both of these things happen with past eBay updates
oh, you know they will break something else it is just the eBay way
I have had both when it relists, photos are not cropped and the offer drops to half the listing price!! You have to check everything every month to catch the mess ups 😢😢😢
Thanks and Merry Christmas 🌲
This is crazy for those with thousands of listings. I have over 2000 clothings items. There is no way I can view the listings in bulk to know what is good, fair or excellent. I would have to open the listing and review my description and maybe scroll through photos.
Yep! One by one! What a big job and pain in the a**!
Same here. I wish eBay would just leave us alone.
I don't agree this will lead to LESS cases of INAD... goodness no! I think it will lead to a bag of hurt! Imagine the buyer "this wasn't good, at best this is fair"... I hate this. Talk me through my fears?
@@johnd4371 honestly it could happen that way unfortunately
@ yeah, but…just gives them many more options to make their case? But if someone’s gonna lie, they’ll do it under any system.
@ pretty much true
There's no need to be worried about this. eBay did a similar thing in the sports card category a couple years ago where we have to select near mint, excellent, very good, etc. I didn't notice any negative effects from that change.
Totally different buyers. You don't have a bunch of nit picky women buying sports cards. A card collector knows what to expect just by studying the pictures the seller provides in the listing and can determine mint, near mint, excellent, so on, on their own from the pictures. Women buying used clothing on ebay are a whole different class of buyers versus card buyers, and the return ratios between used clothing and sports cards are probably astronomical. My bet, there's probably a 1000 to 1 return ratio when it comes to used clothing returns versus sports cards returns.
@LittleEarp Yeah, I sell clothing too so I know how it is. This new condition requirement isn't going to change anything. Buyers are still going to act the same way they always have.
@@WatchingSomeRUclipsVideos And to add, the new condition requirements are giving buyers even more options to choose from to make returns on used clothing even easier for them, thus creating more and more problems for sellers no matter hard they try to follow these new requirements.
I sell many cards sports and postcards, this is WAY DIFFERENT. Clothing buyers and conditions are insane
@@RockstarFlipper It's not going to make a difference. The same buyers that take advantage of this new requirement are already the same buyers that are taking advantage of things now. Nothing is going to change. The good buyers are not suddenly going to turn evil and change their behaviors because of this new requirement. The good buyers will remain good and the bad buyers will remain bad. Everything will remain exactly the same as it is now, mark my words.
So you mean all my unused clothing that I bought but never worn can be considered excellent. That’s fantastic.❤
There are already numerous categories that have these rating tiers-books springs to mind, and there are others, many in collectibles. It's not an unreasonable thing to allow buyers to decide that they'd rather not buy ripped, stained or damaged clothing. Personally I don't sell trash, but unfortunately there are a lot of sellers who will attempt to sell you clothing that should probably go to the dump. If I have something that has a minor issue I put it in the description, and take photos. I see no problem with a grading system, although it *is* somewhat subjective I'm sure eBay will come out with a brief blurb in the listing section about what constitutes the various grades.
It's a 'trap' we already have to accept returns for 30days... it will INCREASE 'not as described' returns... If someone wants to return it for free all they have to do is take exception to an 'opinion'.. It's makes their return unfalsifiable. If our 'good' is their 'fair' we're toast. Exactly how 'good' must something be to be called 'good'??? SERIOUSLY, WHO ARE THESE IDIOTS?
Same applies towards measurements. Our ruler shows a 32 inch inseam. It's very clear in the pictures we provide in the listing. But, for some reason, buyers ruler shows a 30 inch inseam. It's like the pants shrunk during shipping. Then, buyer gets immediate return approval for INAD costing us another $8 in shipping costs to return that $11 pair of pants the buyer bought. It's a battle, and a war, sellers have no chance at winning when it comes to ebay. And this will become another battle between sellers, buyers, customer service reps, so on.
I was really wondering why they didn’t have this. Out of all the things they make you fill out this is actually a useful one.
I believe they did list a short summary of each category just down and to the right on that page.
Thank you!
That is such a bad change!! I cringe thinking of those Buyers ready to use that PURELY SUBJECTIVE OPINION as an INAD on a silver platter. This is a change with ZERO improvement value whatsoever, while there are so many other meaningful changes they could make 🤬
Every eBay teaching channel preaches against using these qualifiers in the description, for the very reason I described above. SO. FRUSTRATING.
@@ldm7770 I can see it happening for sure
Mercari is better
@@leegerwick649 lmao you’re joking right? eBay has 100x the buyers. Better policies better marketing and more sales. Stop
do you know when live selling starts for everyone?
@@hyepwr23 nope. Not a word from ebay
I actually spoke with eBay about the Preloved Partner Program, I would really like to apply for it. I was told its still in the testing phase and will open up in small batches to other sellers. I wonder if this change with clothing condition is part of that in some way?
Why is the lowest sub-condition fair? Why don't they also have a 'poor' option as well? I have had some cases where I needed a "for parts or repair" and the lowest condition was fair as well.
Damn that sucks. Imagine listing a ton of clothing and having to specify each one and being unable to mark them all as just Used. Another reason for me not to sell clothing lol
You are the second person to inform us of this but eBay has yet to send me a notification, email, or display in Seller Announcements. It would be nice if sellers received this as quick as you and Technsports did.
@@lisafornal7009 eBay didn’t send me anything. Per this video, I got it from Ina Steiner at ecommerce bytes. She’s generally spot on and does have some inside information. No one else really does, just circulates. Ebays not prioritizing anyone. I’ll try to find it they put out an official announcement and if so where
Justin Resells just did a vid on this, but that's only 3 that I've seen. I agree, why weren't ALL of us notified? Not enough bandwidth? So ridiculous.
I already do that. So no biggie for me will actually make it easier for me.
IT SHOULD, But now buyers might open inad because of an "opinion" on good versus fair
@@RockstarFlipper Absolutely always. lol
Thanks Casey
i dont particularly care that they are adding this as a "feature", but i dont like that they will automatically change my 1800 listings to used - good, when majority are excellent, and some are fair, leaves me open to complaints for people buying fair items that are in good condition, or losing sales from not being advertised as excellent. it will take a lot of time to check every listing and update accordingly
I'm thinking of writing a disclaimer on my new listings going forward telling customers that the used category is my opinion based on eBay's broad requirements. After all, what constitutes "minimal" or "moderate"? This change is begging for returns.
Won't matter what you right.. If a customer opens inad, its inad.
I think just stating a piece is refurbished, or like new, would be descriptive enough for buyer confidence. Going for an extended list of condition ratings begs the question is if is a piece of apparel is a collectible and if is rated by an expert...which I think is excessive.
Then there is the issue of customized apparel, like an artist flipping used basketball shoes that are customized with hand designed art patterns....like a Yu Gi Oh theme, etc...
more subjective crap... it's useless .... a bottomless pit... .. I had a customer ask me "how brown are these shoes?".... SERIOUSLY... ???
When does medium become dark? And trying to describe 'how used' something is cannot be done .🤦🏻♂🤦🏻♂
I think that's just in Australia right now
February for the entire world :-)
they need that. I have a description of how I grade my clothes in the description of all my items. Amazing,excellent,great,good, and fine.
When we did clothing, the words excellent, and very good, didn't exist.
Good was the best we used for 98% of our listings. The rest were fair condition.
NWT & NWOT didn't need a condition unless there was some kind of manufacturer defect.
Buyers often commented that the items were better than they expected.
Used clothes ARE JUST THAT used.
As far as condition, I put everything in item description. As far as stains, it goes in my garage sales pile. Not on ebay. But the pre love bit. Will that affect promotions or am I not understanding something.
there are lots of brands that can sell hight even with huge stains lol
@themoorishwarrior1606 I'm sure your right. But I know I don't have any of those. Just the basics
@@richstrasdin4991 yeah when it comes to basics you dont want to waste your time listing them.
That’s the same thing they did for sports cards
Isn’t that subjective?
@@kamanama3671 somewhat
I just use good on all my listings. I use bullet points in my descriptions, and I have flaws down and put in any flaws The item may have.
Good to know
Mercari already does this!
Indeed
is this what you consider massive?
It's a very big change yes....very big
Pre-owned condition is Fair unless otherwise stated=read the description. 😛
❤❤❤❤
UGH!!! 🤦♀️ Did ebay talk to any sellers of pre-owned clothing before they made this goofy change???
I appreciate the idea but the execution is problematic. Subjective words without concrete definitions = buyer confusion / INAD.
A more useful change would be giving people who list from the app the ability to fill in a detailed condition box just like on the desktop site. 🤷♀️
(And I hate to think about how long our sales will stagnate & what glitches will ensue while ebay makes this change on bazillions of listings.)