Accelerate Efficiency and Improve Performance with on-the-job Coaching and Insights

Better outcomes for policyholders are tied directly to an employee’s claim handling expertise. Hi Marley’s Coaching capabilities provide insights and alerts to amplify the policyholder’s voice while empowering adjusters to focus on engagement and follow-up. Hi Marley’s message intelligence engine ingests conversational data and provides alerts so users can engage with the policyholder, de-escalating potential issues. The dashboards help managers identify improvement opportunities at individual and team levels and highlight best practices so they can be adopted across the organization.