TechNow Ep 53 | How to Get Started with the Guided Tour Designer

Cut down on your training material and give users a great experience with Guided Tour Designer. Guided Tours give the user step-by-step, click-by-click instructions how to use a form or list. Tours can be automatically or manually launched and tailored to each persona's role. For admins, there is a convenient dashboard to monitor tour usage.
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Join the discussion on the community: community.serv...

[@gonzojohn]

Could you increase the contrast of the call out "speech boxes" for each step in the GT? Even a solid color outline would be helpful. In almost all SN Themes, you can't really see the arrows pointing to the element being explained.

[@ChuckTomasi]

Great idea John. Not the first time I've heard this request either. I invite you to open an enhancement request! Our product managers DO listen. community.servicenow.com/community?id=community_blog&sys_id=e8bde6a9dbd0dbc01dcaf3231f961992

[@ManishaKumari-bh9mc]

Is this guided tour build for portal also

[@rohitsengar85]

London release & onward Guided Tours are supported in Service Portal.

[@satheeshkumar6087]

Is it supported on service requests??

[@rohitsengar85]

What do you mean by Service request? Service Portal or request form on portal?

[@gmruppertable]

Terrible! Some good information but the presenter is all over the place. He himself keeps stumbling on things he doesn't know the answer to. "For some reason... this happens." "I'm not sure, but I think this works this way." "Not sure what I did here." "Oh wow! Look at that. I didn't know that would work." "Let's test this and see if it works."

[@croftonparty8695]

Not to mention that cursor is ALL over the place! Makes it tough to follow along, especially if you're ADD to start with.