Charity Majors - Observability and Complex Systems: What Got You Here Won’t Get You There

Charity Majors Keynote of CAST 2019. Observability and Complex Systems: What Got You Here Won’t Get You There.
Distributed systems, microservices, containers and schedulers, polyglot persistence … modern infrastructure is ever more fluid and dynamic, chaotic and transient. Likewise, individual engineering roles can no longer be broken down neatly into software engineers (who write the code) and ops engineers (who deploy the code (and buffer the consequences)). Many teams have already sailed past an event horizon of complexity and found that their old tools and processes - and org charts! - no longer work for them.
But why, exactly?
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