The Customer Said It's My Fault... They Were 100% RIGHT! PlayStation 5 Trace Repair Warranty Return
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- Опубликовано: 26 сен 2024
- #repair #righttorepair #microsoldering
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Thanks very much 😀 😊
hi would you be able to do a video on a backwards compatiable ps3 with 4 usb ports a ylod fix by replacing the nectokins with 470uf 6.3v taltanium capacitors many thanks :)
You have to be F'n KIDDING ME with that TRASH 'trace repair'! You're not even using pads, just PIECES OF WIRE! I could go on and on.
PCBway should fire you, TODAY.
The fact that you're so openly honest about the entire procedure and what had happened is really awesome, you deserve a million subs!
Clicked on your mail it in link but the page was unavailable.
I have an elderly ps3 which my wife killed after a 8 hour session on a hot day a long time ago, the hard drive has a few short video clips on which are precious to us and was wondering if there's any chance of retrieval. I don't care about the ps3 itself but have kept it in hope.
I wouldn’t say you lost an hour and a half of your time. Like you said, you learnt a lesson and more importantly you kept your integrity and the trust of your customers instead of potentially losing a customer and damaging your brand. Great job.
That is very true. It's OK to make a mistake if we learn from it, and more importantly the fact that the video is public shows newcomers to the field that it's OK to make mistakes if you're willing to accept and fix them
@@TheCod3r In that odd case the console would return with similar issues, I would use flexible wires instead to bridge the gaps. Out of experience, this yields a more "stable" result. Thanks for sharing your videos btw. As I'm not fysically able to do repairs myself, I do enjoy watching skilled people at work. Greetings from the other side of the pond!
@@maesterwillyofthehouseofboink what side of the pond exactly?
@@roseelectronics4582 usa ?
@TheCod3r well said mate
crazy impressive and also good on you for admitting fault! more people need to be like you!
Thanks mate, we need to be honest with ourselves before we can be honest to others 😀
Wow, Most people can not admit its their fault but you admitted it, i think your profesional level is 100℅, you definetly earn my respect Phil. Keep up the great work mate👍
Thanks mate, we will never learn until we admit we're wrong 😀
Dude it's not even his fault...the customer pushed the port in too far causing jumper wire breakage. 8:10
@@vgrepairs as right as you are, there's clearly a difference in the before and after (7mins in conpared to around 20mins in)
@@vgrepairs these HDMI slots are so weak that I wouldn't be surprised that even with the job done better that there could be another fault! This is why I treat all electronics like a porcelain doll! I know how to solder etc etc but I'd prefer to avoid the extra work 😉
@@SSNebula dude check my channel I know wtf I'm talking about. He's being humble and helpful by giving the client a free repair. Same thing I do. But straight up the wires wouldn't be loose if the client was careful with it.
Really nice to see an honest repairer, that's willing to admit he was wrong. Subbed mate
Most genuine customers would appreciate the fact you took responsibility, many places would pass the buck , these kinda videos prove who you are and why people will continue to support you , well done nice to see a good genuine business and shows you are an honourable person😀
This type of repair is incredibly difficult and only the best of technicians have the skills to do it. Props . Thanks for the video
Just a friendly advice. If you have time, watch Northridge Fix channel. Alex the fixer is doing those trace repairs amazingly. While I appreciate yours too, his method is much better. I personally think it is better to run those wires and prepare pads first and then solder the connector which will give a very much stronger, cleaner repair. He uses strip pads and the outcome is so satisfying and successful. I watch both you guys. Cheers.
No, Alex is a noob. He is just a self taught technician. With the basic of understanding of electric components. A proper technician takes the schematics and tries to understand how the board works. And proceeds to fix the issue by tracing back step by step.
Just some advice maybe for all you noobs across the seas, why don't you learn and do it yourself! it's not rocket science.
It's a big man that admits his errors, it's a great man that steps up to fix those errors! Well played sir!
Good on you. It takes a big person to admit their mistakes and make them right, especially in front on thousands of viewers. Take care, and best to you and your business.
It's not his fault 8:10 he's, just being professional and humble
It already takes a lot of courage to post video of repairs for all to critique, let alone admitting error and correct it. You earned a sub!
I admire your skills, you make it look so easy.
Well done on the repair, it looks a lot better than the first time.
If they manage to break it again it will definitely be their fault.
I commend you for taking responsibility for your mistake
These tedious soldering jobs are only for the very patient people, and you did a great job this time around. When you look at the difference between 7:00 and 20:00, it's night and day. Great video - you gained a sub - I love the honesty.
It just amazes me how people can be so reckless and break them.🤦🏻 just look after your stuff and they won’t break.👍🏻
It happens
That USB extension comment in the last video would be a great idea on this machine.
Great to see you putting your best foot forward and providing such great service and warranty for your work. This is what builds customer trust and keeps them coming back.
Best engineers are ones who admit when something is their fault.
This shows integrity and trustworthiness.
I think putting up videos like this are a positive thing.
Admitting mistakes shows you're learning from them!
You’re wrong. The best engineers are ones who get the job done correctly the first time in which the final results lasts for as long as it’s needed. Stop sugarcoating these side street cowboys who don’t really know what they’re doing.
@@AJediSurvivor you're pathetic. Go run along and follow your little masters sheepy boy
@@TheCod3r i'm laughing too hard right now.
I haven't watched the whole video yet (will watch the whole thing) but I admire the humbleness that he might have caused an issue, even after repair, and is willing to take a look at it again, instead of outright saying it was the consumer's fault. That's how you build trust. You've definitely earned my sub :).
You deserve more for your sincerity, wish you the best in your business .
Thanks bud
I can tell you from working on power amps that have been dropped, I had to run a cable with the plug outside the case. Then you must strain relief the cable inside so it can't be pulled out. I would also use some type of structural adhesive to help hold down the connector if you are stuck with keeping it board on. Solder mask just won't cut it for a long term fix if it being used as a structural material, it just isn't made for that. You need to look at a flexible component adhesive to give those joints a chance.
True pro, honest and owns up to his mistake, I know who I would trust fixing my console, well done mate.
props to you bud for admitting the issue and just getting back onto the repair. GGs
Most people would have fired that board in the donor board stack as soon as the they seen it but you tackled it. Yes some mistakes were made which happens sometimes but at least you got to rectify it now and console is kept out of the scrap bin. Well done Phil 👍
Wow, very honest to admit a fault! Thumbs up mate!!!! :-)
Jeez, it was only when the cotton bud came into shot I realised how small it was, you are very skilled my friend, you are honest and we ALL make mistakes but this is how we learn and progress
Honesty is always the best way. Thanks for the recording.
I honestly think the rigidity of the wire is working against you here. Like you say, there will be a bit of flex now the pads have gone. Any movement of the pins, even just in the socket when plugging in, is going to put strain on the solder joint to the wire. If you check out my comment on the previous video, I think finer, more flexible wire, will be more forgiving to socket movement. The other thing I’ve done in these situations is build a big mound of UV resin behind the port too. If you can get it to adhere to the board and socket, you can make it so it can’t move at all. Not very pretty and harder for future repairs but makes this one more solid.
Thats a good point, having a bit of slack will avoid any forces yanking on it.
thats what i was telling my self, i would have bedded the port in epoxy on the backside.
This sort of professionalism and humility is why I sent my PS3 your way - you always approach these jobs with honesty and integrity, on top of having some serious repair skills as well!
Dont worry about it phil,as long as you fix it,in the end and that the console is back up and running as it should be :)
Huge respect for posting this video ! We're all human and we all make mistakes, but being able to admit to them publicly is rarely done! 👍👍
Fascinating stuff, don't even know how I got here but it's like watching an electronic surgeon at work
I had the exact same thing happen to me recently on a partially torn flex cable that I repaired with wires/UV mask. Worked absolutely fine after the repair until any strain was put on it and the jumpers shorted together under the mask and killed the mini camera module on the other end of the flex.
Luckily it was my own device and the camera is cheap rubbish anyway. But we live and learn! And we certainly all have off days, it’s only human. But every experience provides a valuable lesson that’s worth the time. Top man for sorting it 👍🏽
I just can't understand why people handling their stuff this rough and get that HDMI ports damaged like this. TheCod3r did an amazing job fixing it still! Cheers!
The mark of a good technician no matter the field, is been able to look at what went wrong and admit your own faults and improve on them.
Mistakes are just that, Mistakes! Nothing more than a lesson and over all growth by accepting what you goofed up on, your a good man! Subbed
This is why I'm still subscribed. I learned a lot and I'm just starting to sod better. You'll go far, good sir.
nice to see an honest repairer,
quite the contrast to the xbone s warranty vid!.... nice job owning it!
i would have soldered the port legs to the board before redoing the traces... so theres absolutely no flex after the traces are fixed...
My thoughts exactly.
Don't sell yourself short mate I just started watching your video and I like what you do you have my respect good job 🙂
Just a tip, no pun intended, but if you use an iron with a swap-able tip then use a nice big chisel tip, you will find it much easier to get heat into the board.
Makes those GND tabs easier as the big GND layers just wick away all the heat otherwise
As soon as I saw that HDMI port I was like you are going to be redoing that, I saw that coating and I was like yeah that doesn't look right. Good video man 💪
THE COD3R IS THE GOATMAN CAN FIX ANYTHING
I don't even like computers but found myself watching loads of your vids mate big respect at what you do I think it's grate
The problem is the wire is not got any flex to it. Because the wire that is used is solid core wire. It needs to have some flexability so it will not break the connections to the port if it moves
That wire is between 0.1mm - 0.2mm thick. You see how the HDMI port goes across the entire image? It's really only about 20mm wide.
Na lol
Honest as always and that’s why you’ll keep a thriving business and RUclips channel. Top bloke
Great to see an honest bloke, you are as rare as hen's teeth.
Anything that's going to have the HDMI port plugged into and unplugged often, needs to have a short HDMI extension cable plugged in fist so you are only plugging into the extension cable and not the port, I do this with my PC as I use it through two monitors so the extension cable is permanently plugged in to prevent accidental damage to the graphic card HDMI port, plus an extension cable is a couple of quid as opposed to a splitter that didn't work for me anyway. Keep up the fascinating work you do man!
I enjoy watching/listening while at work! Haven't actually repaired a board but into the board repair vids, something therapeutic about seeing electronics returned to life!
Good on you….much respect…..it’s hard to find honesty these days
Good job. Got to give you respect for admitting the mistake and getting stuck in and fixing it. HDMI and USB ports are a pain. Mounted in different orientations, so people end up fumbling with cables and damaging ports. Guilty of fumbling blindly at the back of devices myself. Luckily not damaged a port yet.
in this situation i would ...wrap 3 turns of fine wire on the appropriate size nano screw driver shaft ...slip the loops around the dry pins solder the loops first ....then place the port on the board... solder the tails onto the traces....conformal coat the port pins and tails .... permanent fix no come backs....
I love your honesty brother the way you accepted fault on your end , you earn my respect most of people don't do that and blame the customer , much respect for you mate . May your channel grow more.😘😘😘
nobody can be perfect... all the time, but being honest and doing the right thing goes miles..
What you lost in time you gained in respect. I salute you sir.
Great job buddy , just finally scored a ps5 from PlayStation direct which has saved supporting all the scalpers . 👍👍
I've seen solder mask not set like this. That's why I don't touch up solder mask. That, and if you want to reinforce a jumper, use actual conformal coating, not solder mask. Use silicone. It doesn't wick as bad as urethane.
After all that work, it must feel good when you connect the console and it displays properly.
I wish gaming service was 2 percent as decent as u here in the states...yer awesome for just being u bro
Wow it was working when it left you attic so i'm not blaming the customer or you make during transport it bounced in a box and the wires got lossend up or something but still i really like that you don't complain who's fault it is but just fixed it again. Don't be a part of the problem, be a part of the solution :) really well done again Phil.
Wow! How this video came up I have no idea. You have skills and integrity. I will subscribe.
your integrity and the trust never loose it id pay extra for that all day long
very nice of you at lees you are better then the maintenance men here in kuwait they are scammers
Thanks for being an honest repair tech. Hard to find now a days!
Well my friend you got my extreme respect by admitting that you have made a mistake my hat is off to you from myself in Timmins, Ontaro, Canada 🇨🇦
You have a little thing I like to call integrity. 👍
A man who admits his faults is a true genius in the making, we learn by our mistakes and it shouldn't be frowned apone! Good man.... you got a new subscription.
An honest mistake, good on ya. You're a good un. Great job on that repair. You've got integrity, and your customers appreciate that. If only other service personnel were as honest as your good self. Mad respect
Wow you really have patience and talent, and also thoroughness WOW WOW WOW nice job👍
Patience is off the chart fair play lad good job 🔥🔥
Don't take this the wrong way just some constructive criticism. The four bottom solder joints didn't look great. To ensure there is no voids\cold solder joints, you kinda want to see the tips of the hdmi grounding legs hard to describe. There's proper specfications for stuff like that. I use to work for a company soldering, they made rf cables/connectors for NHS & military.
Bla bla bla .
Just stumbled across your channel and I must say I am mighty impressed with your skills, I am just beginning to teach myself micro soldering and your videos will be a great help in my quest. 10/10 for broadcasting your small mishap, such an easy mistake to make (not curing the solder mask fully) but I’m sure you will ensure it is in future, you may have lost 1.5 hours of your time but valuable lesson learned. New viewer liked and subscribed 👍
Good job on owning up, not many have the cojones to do so on video. Now here's a trick of the trade, to get the UV coating to cure well is to use a good UV light in conjunction with hot air. Try it next time, start curing it with the lamp, and with your other hand, set your hot air rework station to about 180 degrees c and blow hot air on it, it will cure in under 20 seconds! It will help with curing it and you won't have the soft sludge underneath the top hard layer if you use just the UV light.
I've been an Electronics Technician since 1989. I would have you repair for me anytime. Stuff happens and this is merely a learning opportunity for you.
Your a good lad, give yourself more credit. Just started watching the channel. Very interesting stuff. Keep going.
I trust your skills and knowledge even more now.
I also work fixing computers mostly. We are all humans, and sadly all of us have commited and will commit mistakes in our jobs, however, throwing the ego out the door and accepting responsibility is admirable these days.
Great job fixing that port.
Your Fault or customer is really hard to say
one thing I know is about Gaming is we meet a lot of hardcore gamers that abuse their systems in all kinds of ways overheating hitting it or moving it when On to ripping cables out because it is faster at a friend's house and one common fault push or got move has fallen off the desk pulling cables around
all of these mistakes make the port loose broken or rip out the slot
this is why it is hard to say is it his Fault or Ours
thank you for the Repair make it right with anyone no matter who gets the finger
but to those who do not see my point, a System is made the plugin set on the desk with a lot of airflow game-like desktop PC very easy to damage the system when moving around a lot.
I'm pretty sure your UV light is fine but maybe try and find a bigger one or better one just to make sure the solder mask cures completely.
Hi Travis you should probably use flexible wire for the trace repair so to allow for movement. 👍
10/10! some times we make mistakes... but it takes a real professional to admit it and then put it right. easy mistake to make, woul may want to invest in a more powerful UV light? but that may just be the camera cutting the brightness down. either way well done for re-finding the issue and putting it right. well done!
It's great when you show your honesty and it just builds more trust with the customer 👌 👏👏👏👏👏
As always honesty is the best policy, people expect people to be perfect because they are paying them money, people make mistakes it's how they deal with them that shows the sort of person they are
salve ho visto parecchi dei sui video sule riparazioni console...complimenti per la sua bravura ed onestà...un saluto da italia..
Great fix again Phil.not too worry these things happen.keep up the good work 👏
Even the best ones make mistakes.
Really enjoy your content.
Greetings from Estonia :)
I like that you strengthen the pad with the micro pencil this time, and I hope you keep doing it in the future. The last time it looked very dodgy. But you took the responsibility and did good to your costumer.
Yeah it was definitely my fault, and I will 100% be doing that in future even if it takes more time
Fair play to ye for owning up to your mistakes
Good on you for admitting you made a mistake.
However, people *need* to take care of their stuff. I get things happen, but seriously.
you are a great technician, very honest, congratulations!
customer service how it should be done great video
The guy may have pinched the end of his cable (stepping on it); mishaping it, and causing g his to push on it harder than usual. I know I've had to straighten out USB cables from this (to prevent wear on ports).
While this video is a few month old I just saw it while binge watching the channel. I just wanted to say thank you for being man enough to take responsibility (even if it's possible that you didn't do it). Too many people today refuse to say "I don't know", "I did it but I'll make it right" or anything similar. Not owning up to mistakes and not taking responsibility is, IMHO, like a sickness that's taken over a majority of the human race. I'm a programmer and have never heard any other bit-jockeys around me admit fault for anything - when they hear me doing it you'd think I kicked their dog. Same with "I don't know". Just wanted to let you know that there are those of us out here who recognize that you're clearly an honorable man. I live outside Philly but if my XBSeX ever breaks I'ma ship it to you. Stay safe, keep doing what you're doing and stay who you are. Love, peace and elbow grease my brutha!
only the good guys can admit there wrong doings it shows your able to learn from your mistakes
I hate seeing this many pads destroyed 😢
It takes a big man to admit he made a mistake, and that is what makes you reputable
I haven't watched you for a while but I've come back with this
Thanks mate, glad to see you back 👍
@@TheCod3r :)
I feel like I've been on the edge of my seat waiting for this video to drop since you mentioned it a few days ago.
Haha glad I finally got to post it mate
I know the exact pain when that solder from the micro balled up and created a bridge, and the panic of fuuuu is it gonna clean up or not... great work my dude hahaa
I believe the wires are too stiff to recover from the pushed back force and the solder joints may break over time after some re-plugs (I think the force pushes the pins to the board, so away from the wires). Maybe it would make sense to epoxy the hdmi socket at the upper half to the board to relief the stress on the pins. And/or put the wires under the socket pins?
Yeah it could have done, but I would never use epoxy because it would be tough to repair in the future if the port is damaged again
I was thinking more or less the same thing, and was looking if someone would have commented it. Epoxy will indeed make it hard for future repairs as TheCod3r says.
@TheCod3r
Maybe create a small U or V shaped loop for the wires so the force goes into the loop instead. If the wires are too tight, even a couple of micrometer displacement is an insane amount of force on the solder joints. Leaving a part of the wire without solder mask will give the wire freedom of moving a tiny bit. Also I think of not using the non broken solder pads/traces, because all the force will be going into the remaining pads. It won't be able to take the force since there are 15 of their brothers are missing and the incoming force will cause the whole thing to move a tiny bit.
I think you're very very skilled in your work. I've had a extremely skilled technician on my university who did alot of bond wiring and PCB modifications for us. I can't help but compare you with him.
Unfortunately I'm only a big talker, I'm at low amateur level >.<
Can you recommend me a cheap Aliexpress rework station hot air gun + solder iron? I want to change the video chip on my Switch. In the future just some small chips or HDMI port replacements on other consoles if needed.
Thank you again for you wonderfull video, I always learn something from you (even though whenever the singing occurs....it's horrible)
I would also consider adding more reinforcement to the pins. Perhaps some high-temp hot-glue (not the normal stuff, which might soften up too much after the console was on for a while).