GN Store discount: Use code THISISFINE for 10% off a GN toolkit, mouse mat, or other items (through February 3, 2021!): store.gamersnexus.net/ NZXT has done a lot well here and deserves credit for it. At the same time, the severity of this issue can't be overlooked and it took a long time to get the correct actions. They're here now, though, so it's just a matter of roll-out for the formal recall, the PCIe riser replacements (launch date is March to April), refunds, and more. We were satisfied with the actions NZXT is now suggesting, but dissatisfied with some of its language and contradictions in the statement. It is also clear that NZXT didn't really appreciate our work, despite saying so -- they ignored us for a week before we emailed their CEO to get attention. For now, at least, this is going in the right direction and we know it was hard to do for the company. Hopefully they actually follow-through. We have contacted the US agencies responsible for recalls to make sure NZXT isn't fabricating stories. Watch Part 2 (important one) here: ruclips.net/video/fjUscSRLwks/видео.html Watch Part 1 (the fire) here: ruclips.net/video/9XIKOSrQdQ0/видео.html Find NZXT's statement here: blog.nzxt.com/a-message-from-our-ceo-johnny-regarding-the-h1-safety-issue/ Find NZXT's opt-out form here: support.nzxt.com/hc/en-us/requests/new?ticket_form_id=1260803787609 Request an NZXT full repair kit here: support.nzxt.com/hc/en-us/requests/new?ticket_form_id=1260801140710
@@GamersNexus Thank you 4 your GREAT honesty. You should be that big important part of all companies heck they should pay you 4 it. Im so glad over the years i grew w this channel as a techie.
actually they are voluntary most of the time when it comes to vehicles at least. they can send out a letter many times. nobody can force you to take it to the dealer for the fix.
@@Stackali in the automotive Industry they all wait for someone else to start. In most industries they put it off as long as possible until they get to a point where one company is forced to recall and then the rest do it ‘voluntarily’
@@Stackali You're statement is partly correct. You're right that nobody can force you to take it to the dealer for fix, BUT in most countries your MOT will fail on that car if you neglect that letter for something like three reminders. You can't legally drive it anymore, cause the recall is in country wide MOT database and it's monitored if the car has been fixed. So basically if you care about your investment in property, you're actually forced to take the car to dealer and have it fixed. This is how it's in at least pretty much whole EU and to my knowledge many other continents too.
@@jothain Also if it is a safety issue Insurance may refuse to pay out if something untoward happens. In this case you don't fix the issue and have a house fire and the fire investigator says the case started the fire you may not be covered by your insurance.
The plastic screws fixed the symptom, but did not fix the problem. Fire is not the problem. A faulty designed PCB is the problem. The fire is just a symptom.
@@GamersNexus The security researcher analogy is apt. The most severe failure modes, in software, mechanical engineering, civil engineering, electrical engineering, etc. are often cascading. A problem might not become apparent until multiple problems stack on each other. A nylon screw removes the path to ground, but there's a reason PCB design best practice spaces power planes away from mounting holes, and not only that, plates the mounting holes, and not only that, connects the plating to the ground plane.
@@FoolOfATuque Yes, absolutely right. Especially I think people underestimate how important that size mismatch is. You cannot really see it in the GN videos since they were trying to reproduce the issue but Jay did a video about just replacing the screws with zip ties and just unscrewing them makes them cut into the PCB. This is important not only because it turns the unsafe trace location issue to actual hazard but because it means there was an obvious issue with the riser that NZXT should have been aware of and should have fixed before selling these systems. IANAL but I am pretty sure that makes a big difference to the legal liability. They cannot claim they could not know there was an issue because half of it was obvious and they cannot blame the parts supplier because part of mistake was their fault. By the way the Jayztwocents video mentions the brand on the riser. It is apparently "Winning".
It only took them catching enough heat - literally and figuratively - to finally do the right thing. Always thankful for people/outlets like GN who help keep these companies honest.
@@themodfather9382 Indeed, but "smart" for these companies is "how much will it cost me" and "how much will this hurt the brand". You have to assume that the fact it took as long as it did for them to put out something approaching a viable statement & resolution is that they did the math of those factors & concluded the bare minimum out-of-pocket solution (plastic screws) accompanied by a very quiet recall campaign was "smart" for them. If not, and they just thought that was the perfect way to handle it from a moral & safety standpoint, then they are dangerous levels of stupid. You kind of have to assume the former. Either way, they clearly needed more pressure from both customers & through enough bad coverage from places like GN to finally force their hand - it doesn't seem like they'd have gotten there on their own.
Damn, you guys are a force in the industry now. A good force I might add. edit: As an owner of a H1, I really appreciate the fact you brought more attention to this issue. I love the case, but would like to feel comfortable leaving the house with my PC on.
@@chalor182 Including picking apart the PR language twists, which is also very important IMHO. There must be no room for weaseling out, if there is a real issue at hand, which is undeniably the case (ha ha, stupid pun).
@@chalor182 remember during the apple controversy where gn couldn't get the media to treat him as a real journalist. At this point he is one of the only real journalists
Underrated comment, as in most industries this is EXACTLY how a company would look at any issue with their product, regardless of safety issue is non-safety issue
@@D-2-the-no No, they knew it could start fires from day dot. It was purely Steve's lighting a fire under their arse which caused them to give a fuck. There is no way it passed all QC compliancy checks without being spotted, it's an electrical hazard and a potential lawsuit which all have be documented alongside the cost to rectify and legalities. They just thought they'd get away with it. This isn't rocket science it's simply good business. They're hardly the first company to willingly let their product kill people to save a few bucks. Look up GM's key barrels for a sincere dose of reality about corporations willing to kill for profit.
@@jimmyhopkins1 IMO jay is good for those who aren't really ''enthusiast'' and need some infotainment to keep them interested, as long as the information itself is still presented accurately, nothing against this type of content.
"It's difficult to diagnose" - Steve. .... For your team, and not for a development group responsible for consumers' safety. The response chain and the issue itself speaks to NZXT's risk tolerance as a whole, ie. they're willing to take shortcuts or not develop adequate processes across the board.
Because he hasn't gained any views from all this?? Hmmm. It seems almost like he's blasting his "partners" more than he's being helpful in order to gain view which if so is a really shady thing to do, and would land him in the same boat as mainstream media outlets. Just something I've noticed and was thinking. And if he thinks they are a shady company like he's implying they are because of how they are handling the recall, why on earth did he align himself with them to begin with or was it the single incident that made him turn on them so quickly if so that's kinda messed up too either way from where I sit they both come off looking grimey
@@eversostrange6337 How in the hell is it grimey to hold a company accountable despite having a relationship with them? That is the exact opposite of grimey. Holding a company accountable for their actions despite having a relationship is exactly what people should be doing. Whether someone made 100 successful products or a million. Whether you are in love with the company or not if they make a faulty product which can literally kill people and refuse to acknowledge and fix it the right thing to do is to attempt to warn those who might suffer. For the record, they didn't just make a video about it to put NZXT on blast and get views. They tried to contact and work with NZXT to fix the issue behind the scene and NZXT refused to do so.
If NZXT truly thought the nylon screw was an adequate long term solution, they wouldn't have started designing a new custom riser a few months ago in the first place. Who do they think they're fooling? Lol
Having a fix that involves a nylon screw is not ideal. The are harder to assemble and probably cost more so NZXT might have been working on a fix for the next production run. They might have even been working on a gen 4 riser so they could sell it to existing customers and refresh the h1 case.
This is pretty typical of how engineering works in the real world. Priority 1 is a short term fix for the situation in the field that can be deployed rapidly. Short term fixes are to prevent symptoms, namely fire hazard in this case. In the long term you don’t want a bandaid solution, you want to remove the need for hacky workarounds. Nylon screws cost more than equivalent steel ones (cost+). A PCB redesign is an NRE cost for development and scrap and then the difference will be negligible. They may also be able to force the vendor to eat some or all of the scrap cost due to the design error. Second, the screws are biting into the PCB material. That means there is more force required to install them then they intended. This can pretty easily lead to breakages for a nylon screw during assembly (mfg cost+). This is likely why they went with a slightly undersized nylon screw. This reduces the biting, which would help prevent breaks but since it’s undersized it will also reduce the gripping force leading to a less secure feeling mount. That doesn’t have a direct cost, but it does lower customer satisfaction. Lastly, when it’s installed at someone’s home a computer case is pretty static. No real dynamic loads on that screw so it’s fine. That is not true during transport, where nylon screws could easily be broken during shipping due to bouncing around in a truck. Here is the real killer. Working with nylon screws in shipping is a pain in the ass. If none of the above was true, it would have been worth redesigning this PCB for that alone. Initially they were likely planning this to be a “Rev 2”, with the nylon screw workaround being applied to hardware in the field. After getting called out and considering what GN said, they agreed that it’s not a full solution due to the issues above and are making the proper call to replace the cable.
That solution would take, no joke, probably 15 minutes. Just shrinking a plane and adding a PTH. I use relatively weak free tools and that kind of thing would take more time to open the dang app and project than to make the changes.
And if they really were designing a new custom riser a few months ago, why would they say "okay it's fixed now" and start selling them again when the new riser wasn't done? One way or another, NZXT isn't being completely honest. And I very much do not appreciate that. I haven't bought any NZXT products in the past, but this ensures I never will in the future.
On a serious reply to this. GN deserve a massive amount of support for what they have done with this. If there were not people like GN and Steve pushing these companies they would do what’s in their interest and not yours or the community. Please support independent media and creators to keep companies honest and allow us to keep getting content like this.
I worry that unclear messaging will lead to people keeping the nylon screws and selling the new riser for profit, or even changing to the new riser and selling the faulty risers. It should be made totally clear in their messaging that ALL risers *MUST* be replaced, and the old risers *MUST* be disposed of.
Use it for your wood PCs (now that I think about it half of mine are wood, one is a casket the other is just a plank of wood wall mounted and I do vertically show off the GPU on it).
Consider that they were giving the H1 case away for "free" with their holiday 2020 sale & actually forcing the case on anyone who bought the pre-builds, they are definitely not a company interested in doing the right thing unless caught.
Imagine how bad this all could have gone for NZXT if they didn't have tech Jesus making them do the right thing. Imagine people's lives and homes DID go up in smoke and somehow the investigation actually led them back to the PC. Their name would be effectively destroyed. You are out here doing gods work not only for us but for these goofy companies too.
I just want to say thank you to GN for all the work you guys do. You're using a public platform to make a tangible impact on the safety of others. You guys rock, and your products are also awesome!
it's unfortunate that it took so much of your team's hard work and time in order for NZXT to do the right thing. It also makes me question the experience of their engineers.
More like the Ford C3/C4 transmission back in the 80s. Overruling his own auto safety experts, Secretary of Transportation Neil Goldschmidt has decided that Ford Motor Co. does not have to recall millions of cars with automatic transmissions that can slip from "park" into "reverse" and take off under their own power. Instead, Ford will mail 20 million car owners a sticker for their dashboard warning that "unexpected and possibly sudden vehicle movement may occur" if the car is not properly parked. More than 130 deaths have been blamed on Ford cars that jumped into reverse.
IMO the pinto example was a bad comparison. At least with the H1 if you are running the plastic screws it will not caught on fire. The pinto never had anything like this.
Thank you Steve. I complained to nzxt in September about paying 400 dollars (50 more than msrp) for an h1 with a gen 3 riser and then I paid up and got my case and was stoked. I’ve been bummed since I saw your post and was thankful for your investigation. I’d been following it as an h1 owner carefully watching to see what nzxt would say to do to fix it and I have now filled a report through the link in your description. So thank you for getting me a gen 3 cable that will keep me safe. So thank you Steve you continue to be the best source of tech news because of your tenacity, commitment and attention to nuance.
@@NPzed don't get me started. I've been trying to get a 6K series AMD GPU and 5K series AMD GPU since early december and it's gotten so bad the retailer I've used reliably for over 2 decades has gone as far as unlisting almost all CPU's and GPU's from their inventory. Only things left are 3-4 generation old CPU's and RX580's ...
As being product liability investigator I completely understand and feel your passion! Wow ...Funny you mentioned the Ford Pinto defect. Our office worked this case back in the day and it was found to be a SHEET METAL SCREW, when rear ended, punctured the single walled fuel tank. Fuel tanks are now double walled. Our company worked directly for GM, Ford, Chrysler, Peterbuilt and several more back in the day. NZXT is NOT the only company to be mentioned here!! The manufacture of the cable needs to be at the forefront! JayZ is correct, companies unfortunately do not address the issue til the issue becomes financially larger then the fix! “AT THE PRICE OF A LIFE” on most cases. And yes ... how sad is that?!?! The proper statement for NZXT would have been “TEMPORARY FIX”.. what they should be doing is reaching out to customers and insisting they immediately stop using the product and return for repair OR refund no matter the cost! Attorneys list everyone associated with the company in lawsuits!! Even if they were no where connected to the defect. And now that you are addressing this, even in a positive way and we’re affiliated with NZXT, you would most likely be listed as well. How crazy does this sound? Very! It’s deep pockets.... anyone who has $$. You would most likely be dropped off the suit. Seen some crazy law suits. The plaintiff attorneys are like locus! NOT ONE LIFE SHOULD BE LOST PRIOR TO A MANUFACTURER TO TAKE ACTION ON A KNOWN DEFECT!!!!! It’s all about the $$. Companies knowing their product has a defect that can cause injury or death and not do anything bout it til the law suits come, is in my eyes, MANSLAUGHTER / MURDER. Good job Steve! You’ve made difference!
Another company on my "no buy" list. Their handling of this issues just shows that their company culture only moves to fix something if it results in a PR disaster.
Someone could have died. Scary part is the replacement starting only towards the end of March, with this pandemic lives are still at risk. They are still selling the case at about 500 usd where I live in south asia, wonder if they even have an approach to fixing things here or other countries and when they will be fulfilled.
Put cooler master on my "no buy" list when they wanted to charge me $15 to ship them a broken $10 fan for RMA. I know they OEM for a lot of companies but as long as I don't have to deal with their customer "support" I'm fine.
14:20 simply reads like a "explained by engineer, written by non-engineer" sentence to me, where the person writing it refuses to be correct, because they feel it makes it too hard to write in a readable way.
Good. They should have done formal recall and replace all the risers from the start. The initial nylon screw "fix", was unacceptable and poorly communicated. Mistakes happen in design and testing, but once you know about the serious issue, you take it seriously.
This made me look into my Lian li Lancool 2 mesh pcie riser where my rog strix lc 6800 xt rests and it looks to be shielded. Maybe I'll take it apart at some point today
The nylon screw does prevent the worst of the issues and is fast to roll out. The new pci risers will not be ready until March. Figure June until all have been shipped. So the customers will be without a case for months. They will have to take apart their system and put it in a new case or unplug it and wait. Or install the nylon screw for now. The problem with replacing all the risers from the start is with what?
@@DavidSiebert Standard recalls include full refunds or replacements with similar products. You get your money back immediately and they either destroy or remanufacture the parts. After that, it's their problem how to recover from their loss of profits. I mean that's where this is heading even if they're forced to do it.
It was pure luck I watched your video one night to alert me. At first I just pulled out the one screw. Next day my wife tells me she's smelled something "electrical, buring?" the other day. I shut down the H1, took your advice and zip tied it in. Thank you for keeping us up on this. NZXT NEVER contacted me about this. I'm on the replacement riser list but I did that on my own.
This should never have been as issue. As previously mentioned, PCB design software wouldn't allow a screw hole with this clearance issue, and it should be plated through. Sounds like it was a case of a random extra screw hole. Should have been picked up in so called QC procedure.
The issue is the supplier used risers that were already designed/manufactured and drilled new mounting holes in them instead of designing and manufacturing new risers. They literally just drilled without any care in the world.
It shouldn't even be a hard solve. Make a bracket attachment piece that clips onto the riser and another attachment that screws onto the case mount. Like wow, could a company be more chintzy over a fire hazard. NZXT is showing its true colors right now.
This has been fantastic to follow, not only for the issue at hand but also seeing how companies have been responding to safety issues like this for years. It's great that Steve has been so to the point and relentless in making companies understand that they're not fixing a problem by replacing a non defective part, whilst leaving the defective PCB there. Thanks for your efforts, everyone at GN really knows their stuff and it shows with how in depth you guys are and how seriously you take your roles as people who have influence in buying decisions.
I cannot believe they aren’t rushing the recall. I’m just imagining someone digging through their old computer crap and throwing together a system with the parts years down the line. Ooof
@@shaneeslick I mean... We had the most company friendly Administration ever during the past four years... Many regulatory agencies have been gutted completely. It wouldn't surprise me that is taking their sweet time to get a formal recall together. Talking without any knowledge on procedures, but I assume that the formal recall forces retailers to provide customer contact information from purchases gleaned from bank statements, Etc. Otherwise I don't see any reason why they would have to wait to get their approval and just go with it.
Did you know years ago Aston Martin (the car company) failed to meet a federal safety standard but were still allowed to import cars to the US? The government ended up taking mercy on the company because the fix that was required would have literally put the company out of business. (you can read more details later) The point I am trying to make is that its not as simple as just doing a mass recall. You also have to understand that the plastic screw might actually be deemed safe under US law. If they can get away with only the plastic screw "fix" they will do so.
Steve and Crew, Thank you all for all your hard work to not only find issues like this, but to keep pressing the manufacturers to actually HAVE to respond and fix them.
Ive told plenty of people this before when discussing cases & quality. I've built hundreds of PCs for work and while nzxt might look decent, having to push the backplane of the case in to correctly mount the mobo and/or threaded screws is the norm. Better than thermal take but still junky. Top notch build quality is Fractal Design & Lian Li. Fractal support though far and away above Lian Li.
@@fredfinks I'd bought a few NZXT cases over the years for personal builds as well as for friends and family. For my current PC, I got a Lian Li and am really impressed with it. Doubt I'll ever go back to NZXT, especially after this.
I actually have the gamer and streamer pc which I bought 6 months ago and I couldn't be happier with it, its crappy that they responded the way they did, other than that the h510 case mine came in the entire computer has been flawless with every game.
RE "nylon screws fixes the problem", it's like saying, "we're sorry our [insert product here] can electrocute you, but the non-conductive gloves we have provided fixes the problem". Ridiculous!
It's literally not. They don't provide you with gloves that you need to remember to wear. They provide you with nylon screws that fix the problem internally. Yes, it's a fix. No, it doesn't address the root cause. They wrote this clearly enough, and if you don't understand then maybe you shouldn't be building computers on your own. They could've added a warning sticker to put on the riser along with the screws. Much much cheaper, better on the environment and just as effective. Of course they should accept returns if anyone wants.
@@realkrzaku So what you're saying is that as long as you remember to use nylon every time you interact with the screws, the risk is managed? While I accept my statement is part hyperbole, it's fundamentally the same thing: as long as you remember to wear use the gloves every time to interact with the product, the risk is managed. I understand the issues here. I have a pile of old PC hardware that I'm regularly re-purposing for friends and family. I also have a large jar full of spare screws that I delve into when salvaging old parts (which incidentally, is environmentally far more responsible than directing friends & family to purchase new components to write their thesis, or play LoL or Fortnite). Are you really saying that if I repurposed one of these risers in future and without realising, I used metal screws from my oft-used jar, and my nephew's house burned to the ground killing him and his family, that I'm the one who "shouldn't be building computers on my own"? I'm fine calling it a "work around" - I fundamentally disagree with calling it a "fix".
@@realkrzaku I agree with you like 90%. I think the only question is; was the trace exposed due to the pilot hole or does it becomes exposed as a result of an oversized fastener tapping its way through? If it's the former I think its a design flaw and should be corrected. If it's the latter I think they just provided the wrong fastener.
I appreciate the level of dedication to this. After seeing my friend fry his first PC build because he didn't know he needed motherboard standoffs, I knew the nylon screws wouldn't be a proper fix. A full recall was definitely the right move. Great work as ever. Yall the best
Aside from this severe problem, NZXT should maybe start paying more attention to screws and threads in general, as they are of horrible quality and seem to have been for quite a few years now. Which is a shame, I absolutely love the designs and quite like the overall build quality, but was always disappointed in that particular regard.
I've come across completely untapped screw holes in both Fractal and Phanteks cases. Seems like case makers are getting a little too lax in the QC department.
@@ahayesm This is so sad to hear. I mean I get that they have to cut costs here and there and this is a problem I can easily fix myself. But it shouldn't be necessary IMHO. How much more expensive can a case get if you provide it with clean screw holes and usable screws?
Steve and Patricks and everyone at GN...THANK YOU for doing what you do ! All of you doing the testing that really helps people buy the best product we can in the PC Community, and it really should get more recognition. Pinto portion was good too !
"It's cost me a couple of grand in employee time". That's why we love your content. You dig in where other just pay lip service. Keep going dude. Tech Jesus's H1 riser died for your sins. lol
You should do another Beve Sturke undercover experiment actually trying to get a replacement riser to see how difficult it is for an average consumer, including a noob trying to install it etc.
Computers are not toys. There's no room for glass or water in a computer. The lesson here is: don't play with electronics if you don't know what you're doing.
@@alandauer8005 These are easier than Legos. I was 8 when I was doing a 1000+ piece Star Wars Droideka (rolled into a ball then sprang out like the movies), PCs however are built so that you would have a hard time doing it wrong even if you try, the plugs usually won't allow plugging incorrectly, and to be fair I've had so many water leaks I've lost count yet 0 parts have been damaged by it, I even did sub-zero cooling before water so my regular machines were running -60c all the time because I just skipped water cooling since it was lame (later I made my tablet have a full water loop on the back and made it look like a nuclear facility since Fallout 4 was a big thing at the time, I published the files if you want to make a setup, costs less than $5 for all the parts and I got a 44% overclock on it), so its really not a big deal, anyone that can do basic Legos can assemble a PC (my current PC only took 116 nails and 12 screws for the case, has 24 water connections, 2 power supplies, and more RGB than my threadripper has ports for. It was going to have 36 water connections but I decided to keep it simple).
@@alandauer8005 it's pretty reasonable for a consumer to be able to expect a smooth process for a replacement part for an inadequately made component, let alone in a non-pre built case it's almost guaranteed the consumer knows what they're doing, or knows how to find out what to do. Simply plating the thru hole would've stopped this from happening to them. Stop gate keeping, people won't learn unless they do it themselves
@@jakegarrett8109 From a customer experience quality perspective, it's unreasonable to just assume that just because you understand how to perform a certain action (be it due to experience/specific training/natural disposition), that any consumer can do it just as easily. This is especially if that user bought the product with the expectation that their in-experience with the product (or their choice to not want to tinker with the product) is being compensated by a turn-key solution that is backed by the company's support structure. That kind of mentality is exactly the cause of situations like in Linus' 2018 secret shopper series where the iBuyPower support guy hung up on Janice without rendering support for her system, because he couldn't be bothered to walk her through the troubleshooting and resolution process; an action that even Dell's IT support service was able to eventually do.
@@alandauer8005 You better go tell corporations like HP and Gigabyte that they shouldn't be putting water cooling into their enterprise level server gear. Even better, go back in time and tell Cray computers that they shouldn't be liquid cooling their super computers because that makes it a toy instead of one of the fastest computers in the world at the time...
GN might be literally saving lives here. This is amazing and I'm so grateful that there still are independent media outlets such as GN which keep the industry in check. The work you do on cases such as this one is super important. Keep up the great work, Steve + GN team!
Situations and the videos you made on this is a hard one for a company to see but absolutely necessary and appreciated. The main issue in major companies at the moment is that you are not allowed to criticize or comment negatively or risk getting fired, either internally or publicly. Therefore, things pass to customers that shouldn't. Until politics are removed from business and employees are allowed to speak up without risk of termination or social attacks, this issue will only get worse internally. This is the main reason we need channels like yours is you can speak up for us. Even channels like yours can be threatened by companies to not post issues by removing them from releases or pre-release products, so even external customers like you can feel the weight a large company can put on an individual/small company. This is why I need to give you the ultimate respect for helping people by making this video. Not just one video and move on, but multiple videos making sure customers have a much greater chance of seeing it due to youtube politics. Example...I wasn't notified of your first video, but saw the post for the second so I had to go back and watch the first one.
Company makes a shoddy or dangerous product, attempts to cut costs with minimal rectifying measures until such time as the negative publicity starts to mount quite significantly and can no longer be ignored. All of a sudden said company will then put in place measures to fix the issue in a way that should have been done in the first place. Typical scenario.
I just checked the case's page on nzxt.com and there's no info there about any of this. Just a generic if you want to return it, do this and that. Nothing related to the riser at all. Any current customer that google NZXT H1 and gets the direct link to the product page wont know that any of this happened, simply not good enough.
@@Mike-dd8bd I don't think you understand what I wrote mate. :P You understand the concept of providing additional info, yes? I pointed out that the product page has no warning about the issue, and maybe that would be a nice thing for them to add, yes? Now go back and read what I wrote one more time... do you understand now? Yes? Good.
@J Fz so in other words, you expected me to be impatient even if there was no indication that I was, because others have been that in the past. Ok, add this to my initial post then: "In no way am I expecting that this will be fixed in the next 5 minutes, but it should be fixed in a timely matter (say a week, just as an example) so previous customers has a bigger chance to become aware of the problem". Better? So I can assume that the issue you had with Logitech was a fire hazard then? (Yes yes, I know that's not what you said). Just curious (sarcasm). For your example to work maybe, just maybe the problem should be of similar magnitude. I have no problem with criticism but come on. Not specifying a time frame is not implying that I want it fixed right away. The whole point of the post was to alert Steve to the issue so mentioning a time frame at all would be silly.
To be honest one of the most important life lessons people need to learn is that it is never too late to do the right thing. Thanks for covering this GN, and thanks for always being unbiased. EDIT: Also the gen 4 vs Gen 3..... literally no one who makes vertical mounts includes a Gen 4 riser, not even hard core pc gaming manufacturers like EKWB. Also the only Gen 4 riser on amazon (linkup ultra) has reports that it won't work if you force Gen 4 mode (hmmm..... strange). In other words, it is not reasonable at this time to expect them to provide a Gen 4 riser. No one else is providing one either.
"We started the redesign..." likely refers to future H1's to be shipped, that it has a more ideal solution (in the form of a redesigned riser). But for existing H1's in the field, they felt the nylon screws would be a sufficient long-term fix. In my honest opinion it's no too contradictory.
@@toaster_bloke9999 Because they might have misdiagnosed the problem? Remember it is back in November so it would certainly be before the last video was recorded.
@@toaster_bloke9999 It’s cheaper to ship people nylon screw kits than to ship them second risers. It is not cheaper to ship them nylon screws from the factory when you could be using cheaper, stronger steel screws and exactly the same PCB cost. Also there’s just an aspect of pride to it...no self-respecting engineer would avoid the PCB fix if they can slip it in with the next overall case revision. Fixing the PCB might take 5-15 minutes, and the individual units will be exactly the same cost. Re-releasing the case is where the cost is.
Thank you, GN team, for your incessant pursuit of the highest journalistic standards possible in the PC hardware market. I think the comparison Steve makes to security vulnerability disclosure in this video is perfect, and it was the right way to handle this situation. If NZXT (not to mention any other hardware manufacturer watching your coverage of this ongoing issue) is smart, this will only strengthen your relationship with them. You clearly weren't out to burn (pun intended) them on this issue - to the contrary, you made every reasonable effort to work with them and get a proper solution from the get-go. You only took it public, and (rightfully) involved government agencies when their handling didn't correct the issue at hand. Also, seeing the "THISISFINE" discount code when it was first announced made my day.
Bought a mousemat cause I needed a new mouse pad and wanted to support the awesome work you guys do. Hopefully NZXT will get a bit more serious and they'll be better in like a month or so.
I hope NZXT continuous working with youtube reviewers. They have beautiful cases, they just need to breathe and not cause fires. Lastly, the NZXT 710i can fit a 200mm snugly but you need to drill holes. (I did this)
Often when companies grow there is a detachment from people at the very top, as the corporate tree grows. The person at the very top becomes less hands on, and they hire people they expect to keep the same standard. The biggest problem I see is that most of the time if corporate management did not come along from when the company started they're usually just your typical corporate sycophants. Every large corporation is like this. You get group of "board members" who came from, "Frito Lay" running a cell phone company. Industries that have nothing to do the current business model but some how, some amazing way they find their way into the company. You'll have complete idiots that ran women's clothing companies, get their way into Sprint or Verizon Wireless, have a completely different standard and ruin everything. They will bring in complete FAILURES from previous habitual FAILURE management like BLOCKBUSTER, or CIRCUIT CIRCUIT, and they'll bring in toxicity with their management as they only bring in metric supremacy, rank and yank style management, Milton Friedman type mentality which only thinks to "maximize profit within the confines of the law". All they'll care about is hitting those margins. Or if you're Sprint corporate, sleeping with management then posting about it on his social media. Then promoting them to higher positions. Typical former Verizon employees.
NZXT Johnny is either a liar or is incompetent. Regarding the data mining concerns with CAM, he posted a _message to CAM users_ on reddit with information that blatantly contradicts their own privacy policy. www.reddit.com/r/NZXT/comments/6nf8uc/a_message_to_cam_users_from_nzxts_founder/ And when users questioned this, there was no response. tl;dr Johnny stated they do not sell data to third parties, while CAM's privacy policy states "We may share (i) aggregated information (information about you and other users collectively, but not specifically identifiable to you); (ii) anonymous information; and (iii) certain technical information (including IP Addresses, MAC Addresses for mobile devices and mobile device IDs) to develop and deliver targeted advertising in the Sites and on the websites of third parties."
Here's a temporary fix until your new cable arrives: Get everything out of the H1, assemble everything on top of your mobo's cardboard box and use it that way. It won't catch fire and will have better temps!
@@ayrendraganas8686I know you’re joking, but I just wanna point out that the problem was that the 12v lane was exposed, not that metal touched the PCB. Also, responding to OP, not every motherboard has a button to boot up the PC from the board itself (although they probably should), so you’ll have to figure out a way to jury rig it to work temporarily. Pain in the ass nonetheless.
@@ayrendraganas8686Wow! I didn't see that coming... That's hard to solve... I would suggest placing a sheet of paper between the mobo and the box, but that doesn't address the root cause of the problem... You may need to purchase another mobo without the fancy graphics on the box.
@@madychap267 The problem i talked about was completely separate from the pcie riser and would only be a thing to watch out for if you were to put the motherboard on its box. Regarding starting the compute: You just have to pull a specific pin to ground. Funnily enough, randomly swiping and bridging the front panel pins with a flat head screwdriver usually does the trick lol (i do however not condone this for obvious reasons)
@@jeffyamaguth honestly, and not half joking this time, if you had to run a motherboard for an extended amount of time outside a proper enclosure id recommend either a nonconductive surface, or even better use the existing screw holes and some screw standoffs You could probably screw out the ones found inside the H1 and use them to keep the board propped up. That also addresses the issue of possibly thermally isolating the underside of your motherboard causing damage to either it or whatever you put the motherboard on. Depending on how modular the case is you could perhaps even take out the motherboard tray and just keep that outside of its enclosure
Worth noting they, and whoever it was bought from, are legally required to refund this in Australia. If they don't, open a case with the ACCC, as this is clearly unfit for purpose. Chinese New Year or not, refunds are a legally required option here.
Toyota got in trouble for covering up an issue causing uncontrolled acceleration that should have been recalled, but instead sat on it and let a man go to prison. I can not find a source but I recall ford (I believe) did something similar and let a woman go to prison for an issue they were aware of. They were even closely watching the court case.
@@andrewt.5567 IIRC the Toyota issue was floormats in Priuses not being secured. It would slide forward and stop the brake pedal from being pushed. At least thats the one I remember lol.
Your work and efforts could have been the difference between someone living a long life, versus having it cut short in tragic circumstances. We'll never know, but that's exactly how it should be. Well done.
Man great work and commenting. You're doing the public a great service without falling into the lure of getting these products by these companies (with their liabilities). While at the same time, you address the consumers who are asking for more or think they deserve to get more. You are working this like a government agency, just without getting paid lol.
oh god. I remember last year when we were talking about how the timing of chinese new year and covid was going to cause supply issues. So it's officially been a year, and within that year, we had no idea just how bad supply issues were going to get.
Just as supply was starting to perk up, it's break time. Not saying they shouldn't take time off. Quite the contrary. We've got to get this thing under control.
When I started watching this video, I was not expected a reference the the Ford Pinto exploding! My mom had one back in the day, and even though she insists that the Station Wagon model was unaffected my sister and I keep giving her shit about driving an explosion waiting to happen.
She is correct though. The problem was more the hatchbacks then the wagons, due to the wagons extra length. (In the hatchback the tank was right behind the rear bumper)
The wagon version could still go up in flames BUT for that to happen you'd need a really large hit in the rear end, large enough that anyone in the vehicle would not care about the tank anymore.
i wanna drink a beer with gamers nexus. these guys seem very down to earth. awesome of you guys to inform those who needs it. a non bias yt channel forsure. rare these days
I cannot recall when was the last time I heard such an unbiased opinion/statement by a reviewer. Finally, people that say what the think based on facts.
Ah, the Ford Pinto. A Fine example of engineering negligence. Just like this fiasco! Idk where their design engineers are located, but that should, imo, result in disciplinary action with their engineering governing body. There is a very real possibility of a loss of life or property.
After your second video, I sent an email to NZXT asking for a refund on this case due to your guys videos and their lack of proper solution. Good to see a response in the right direction. Thanks guys
Damn, y'all not sleep?... "Whatever day it is today.... February 2nd" damn, it's only 3:30am CST of February 2nd 😂 I just watched the update episode earlier today, anyway thought my notification was for that video, lol
I nearly bought this case last month for my son. Close shave. I went with a Thermaltake offering instead. The shady practices exposed by RUclips reviewers are blessings. Thanks. Manufacturers should remember how easily reputations can be broken.
Thank you for your coverage of this issue. I got an h1 case last August and would of had no idea of this issue if not for your videos. I currently have the plastic screws installed and I’m looking forward to a new cable.
It is good to finally see a Company that admits a design flaw, strives to get the correct fix and redesigned parts out at no additional cost to the consumer. As opposed to trying to deflect the issues and the blame. Good team work by ALL parties involved!!
GN Store discount: Use code THISISFINE for 10% off a GN toolkit, mouse mat, or other items (through February 3, 2021!): store.gamersnexus.net/
NZXT has done a lot well here and deserves credit for it. At the same time, the severity of this issue can't be overlooked and it took a long time to get the correct actions. They're here now, though, so it's just a matter of roll-out for the formal recall, the PCIe riser replacements (launch date is March to April), refunds, and more. We were satisfied with the actions NZXT is now suggesting, but dissatisfied with some of its language and contradictions in the statement. It is also clear that NZXT didn't really appreciate our work, despite saying so -- they ignored us for a week before we emailed their CEO to get attention. For now, at least, this is going in the right direction and we know it was hard to do for the company. Hopefully they actually follow-through. We have contacted the US agencies responsible for recalls to make sure NZXT isn't fabricating stories.
Watch Part 2 (important one) here: ruclips.net/video/fjUscSRLwks/видео.html
Watch Part 1 (the fire) here: ruclips.net/video/9XIKOSrQdQ0/видео.html
Find NZXT's statement here: blog.nzxt.com/a-message-from-our-ceo-johnny-regarding-the-h1-safety-issue/
Find NZXT's opt-out form here: support.nzxt.com/hc/en-us/requests/new?ticket_form_id=1260803787609
Request an NZXT full repair kit here: support.nzxt.com/hc/en-us/requests/new?ticket_form_id=1260801140710
7 SECONDS??? ON SPOT!
How'd you get a PS5? Tell me your secrets.
wow just wow,props to you
@@tylersmash7134 frfr
You only burn twice, Mr NZXT
Thanks for being one of the few independent outlets around and this is why that is so important.
Thank you for supporting independent outlets!
hence the sponsor clip at 1:30?
@@GamersNexus Thank you 4 your GREAT honesty. You should be that big important part of all companies heck they should pay you 4 it. Im so glad over the years i grew w this channel as a techie.
@@yeright1977 I don't think you know what independent means in this context.
They've burned so many bridges, even Conductonaut couldn't stop it 😂😂😂
@@yeright1977 have a sponsor doesn't necessarily make you biased by default, listen to the language used by Steve and you'll see that he isn't biased.
People need to realize that recalls are almost never voluntary. You all have Steve to thank for this and all this hard work.
actually they are voluntary most of the time when it comes to vehicles at least. they can send out a letter many times. nobody can force you to take it to the dealer for the fix.
@@Stackali You didn't understand my comment. The voluntary part has nothing to do with the end user.
@@Stackali in the automotive
Industry they all wait for someone else to start. In most industries they put it off as long as possible until they get to a point where one company is forced to recall and then the rest do it ‘voluntarily’
@@Stackali You're statement is partly correct. You're right that nobody can force you to take it to the dealer for fix, BUT in most countries your MOT will fail on that car if you neglect that letter for something like three reminders. You can't legally drive it anymore, cause the recall is in country wide MOT database and it's monitored if the car has been fixed. So basically if you care about your investment in property, you're actually forced to take the car to dealer and have it fixed. This is how it's in at least pretty much whole EU and to my knowledge many other continents too.
@@jothain Also if it is a safety issue Insurance may refuse to pay out if something untoward happens.
In this case you don't fix the issue and have a house fire and the fire investigator says the case started the fire you may not be covered by your insurance.
The plastic screws fixed the symptom, but did not fix the problem. Fire is not the problem. A faulty designed PCB is the problem. The fire is just a symptom.
Excellent diagnosis!
Good enough for me lol
@@GamersNexus The security researcher analogy is apt. The most severe failure modes, in software, mechanical engineering, civil engineering, electrical engineering, etc. are often cascading. A problem might not become apparent until multiple problems stack on each other.
A nylon screw removes the path to ground, but there's a reason PCB design best practice spaces power planes away from mounting holes, and not only that, plates the mounting holes, and not only that, connects the plating to the ground plane.
Yes fire is the symptom. the root cause is the PCB. Sub-root is the location of the trace and the size of the mounting hole.
@@FoolOfATuque Yes, absolutely right. Especially I think people underestimate how important that size mismatch is. You cannot really see it in the GN videos since they were trying to reproduce the issue but Jay did a video about just replacing the screws with zip ties and just unscrewing them makes them cut into the PCB. This is important not only because it turns the unsafe trace location issue to actual hazard but because it means there was an obvious issue with the riser that NZXT should have been aware of and should have fixed before selling these systems. IANAL but I am pretty sure that makes a big difference to the legal liability. They cannot claim they could not know there was an issue because half of it was obvious and they cannot blame the parts supplier because part of mistake was their fault. By the way the Jayztwocents video mentions the brand on the riser. It is apparently "Winning".
"Fire can cause death. It's an objectively accurate statement."
Steve spewing facts right there
Joan D'Arc approves this statement.
Me, a firefighter
"I do my job for fun lol, fire ain't dangerous"
It only took them catching enough heat - literally and figuratively - to finally do the right thing. Always thankful for people/outlets like GN who help keep these companies honest.
Sorry for the 70th like 😞
@@DxBlack It had to be done.
Lol. Imagine if they ignored it, they'd be the stupidest company in the world.
@@themodfather9382 Indeed, but "smart" for these companies is "how much will it cost me" and "how much will this hurt the brand". You have to assume that the fact it took as long as it did for them to put out something approaching a viable statement & resolution is that they did the math of those factors & concluded the bare minimum out-of-pocket solution (plastic screws) accompanied by a very quiet recall campaign was "smart" for them. If not, and they just thought that was the perfect way to handle it from a moral & safety standpoint, then they are dangerous levels of stupid. You kind of have to assume the former.
Either way, they clearly needed more pressure from both customers & through enough bad coverage from places like GN to finally force their hand - it doesn't seem like they'd have gotten there on their own.
Damn, you guys are a force in the industry now. A good force I might add.
edit: As an owner of a H1, I really appreciate the fact you brought more attention to this issue. I love the case, but would like to feel comfortable leaving the house with my PC on.
Because gamers nexus and jayztwocensts put pressure on nzxt they now take action
Just raise your home and contents insurance amount and include the "fact" that you own a couple of Van Gogh paintings. 😉👍
I said it on the last video and I'll say it again.. people need to take notes because this is how journalism is supposed to work.
@@chalor182 Including picking apart the PR language twists, which is also very important IMHO. There must be no room for weaseling out, if there is a real issue at hand, which is undeniably the case (ha ha, stupid pun).
@@chalor182 remember during the apple controversy where gn couldn't get the media to treat him as a real journalist. At this point he is one of the only real journalists
They first had to calculate what was more cost effective. Fighting a lawsuit or doing refunds etc...
Yep 100%. When someones house goes up and it kills everyone in it and its the h1 with its known fire issue, theyd be broken
Corvair Syndrome :'(
Underrated comment, as in most industries this is EXACTLY how a company would look at any issue with their product, regardless of safety issue is non-safety issue
@@D-2-the-no No, they knew it could start fires from day dot. It was purely Steve's lighting a fire under their arse which caused them to give a fuck.
There is no way it passed all QC compliancy checks without being spotted, it's an electrical hazard and a potential lawsuit which all have be documented alongside the cost to rectify and legalities.
They just thought they'd get away with it. This isn't rocket science it's simply good business.
They're hardly the first company to willingly let their product kill people to save a few bucks.
Look up GM's key barrels for a sincere dose of reality about corporations willing to kill for profit.
“Scientists have taught spinach to send emails”, eh? I think that might explain nvidia’s “editorial direction” message to Hardware Unboxed.
oooooooof. This is such a brutal comment.
Team Green babyyyy
Soon the spinach might be put in charge of nzxt social media and handling customer service.
@@joefowble i wouldn't be surprised if their social media channel already was run by a meme-alg.
don't insult the spinach
The thumbnail got me asking: “Hmm... does NZXTs solution involve sending out fire extinguishers with the case now?”
Fire extinguisher and a puck
@@lonewolfsstuck lmao those pucks cost like $30+tax here in canada... why people buy them i have no idea
“The fire extinguisher fixes the problem.”
rekt!
Buy a CO2 extinguisher anyways, just to be safe.
Damn, GN really gets shit done
Fucking right. They deserve way more subs than the shitty infotainment channels. (Jayztwocents) don't hate on a fellow hater, haters.
@@surviver5738 jay is just an old man who can water cool he doesen't know half the stuff gn does.
Indeed, they are most efficacious. Piss!
@@jimmyhopkins1 IMO jay is good for those who aren't really ''enthusiast'' and need some infotainment to keep them interested, as long as the information itself is still presented accurately, nothing against this type of content.
@@Verpal true, it's just different target audiences idk why @Surviver hates him so much lul
"It's difficult to diagnose" - Steve. .... For your team, and not for a development group responsible for consumers' safety. The response chain and the issue itself speaks to NZXT's risk tolerance as a whole, ie. they're willing to take shortcuts or not develop adequate processes across the board.
...nor adequate processes _within_ the board.
@@CannibalCory ey gottem
The drillhole explaination
1:17 the spinach zoom
Too good
trending on spinach
Thank you for the Spinach Zoom button
Wow. I missed that. Thanks fellow commenter! =D
"Improving media contact policies"?
Pretty sure that's code for 'we relocated a few idiots who shouldn't have been in that job in the first place'.
Probably not based on their confusion of fix vs work around.
they didnt tho lol.
Thanks so much gamers nexus. You really are a tech hero.
This is weight off my shoulders.
- H1 user
Glad to have helped in any way at all!
See, Real journalists like Steve and his team needed for the world to balance governments and corporations.
Because he hasn't gained any views from all this?? Hmmm. It seems almost like he's blasting his "partners" more than he's being helpful in order to gain view which if so is a really shady thing to do, and would land him in the same boat as mainstream media outlets. Just something I've noticed and was thinking. And if he thinks they are a shady company like he's implying they are because of how they are handling the recall, why on earth did he align himself with them to begin with or was it the single incident that made him turn on them so quickly if so that's kinda messed up too either way from where I sit they both come off looking grimey
@@eversostrange6337 COPE
@@eversostrange6337 How in the hell is it grimey to hold a company accountable despite having a relationship with them? That is the exact opposite of grimey. Holding a company accountable for their actions despite having a relationship is exactly what people should be doing. Whether someone made 100 successful products or a million. Whether you are in love with the company or not if they make a faulty product which can literally kill people and refuse to acknowledge and fix it the right thing to do is to attempt to warn those who might suffer. For the record, they didn't just make a video about it to put NZXT on blast and get views. They tried to contact and work with NZXT to fix the issue behind the scene and NZXT refused to do so.
If NZXT truly thought the nylon screw was an adequate long term solution, they wouldn't have started designing a new custom riser a few months ago in the first place. Who do they think they're fooling? Lol
Having a fix that involves a nylon screw is not ideal. The are harder to assemble and probably cost more so NZXT might have been working on a fix for the next production run. They might have even been working on a gen 4 riser so they could sell it to existing customers and refresh the h1 case.
This is pretty typical of how engineering works in the real world. Priority 1 is a short term fix for the situation in the field that can be deployed rapidly. Short term fixes are to prevent symptoms, namely fire hazard in this case. In the long term you don’t want a bandaid solution, you want to remove the need for hacky workarounds.
Nylon screws cost more than equivalent steel ones (cost+). A PCB redesign is an NRE cost for development and scrap and then the difference will be negligible. They may also be able to force the vendor to eat some or all of the scrap cost due to the design error. Second, the screws are biting into the PCB material. That means there is more force required to install them then they intended. This can pretty easily lead to breakages for a nylon screw during assembly (mfg cost+). This is likely why they went with a slightly undersized nylon screw. This reduces the biting, which would help prevent breaks but since it’s undersized it will also reduce the gripping force leading to a less secure feeling mount. That doesn’t have a direct cost, but it does lower customer satisfaction.
Lastly, when it’s installed at someone’s home a computer case is pretty static. No real dynamic loads on that screw so it’s fine. That is not true during transport, where nylon screws could easily be broken during shipping due to bouncing around in a truck. Here is the real killer. Working with nylon screws in shipping is a pain in the ass. If none of the above was true, it would have been worth redesigning this PCB for that alone.
Initially they were likely planning this to be a “Rev 2”, with the nylon screw workaround being applied to hardware in the field. After getting called out and considering what GN said, they agreed that it’s not a full solution due to the issues above and are making the proper call to replace the cable.
I think you overestimate the work re-designing a simple PCIe riser takes.
That solution would take, no joke, probably 15 minutes. Just shrinking a plane and adding a PTH. I use relatively weak free tools and that kind of thing would take more time to open the dang app and project than to make the changes.
And if they really were designing a new custom riser a few months ago, why would they say "okay it's fixed now" and start selling them again when the new riser wasn't done?
One way or another, NZXT isn't being completely honest. And I very much do not appreciate that. I haven't bought any NZXT products in the past, but this ensures I never will in the future.
On a serious reply to this.
GN deserve a massive amount of support for what they have done with this. If there were not people like GN and Steve pushing these companies they would do what’s in their interest and not yours or the community.
Please support independent media and creators to keep companies honest and allow us to keep getting content like this.
I worry that unclear messaging will lead to people keeping the nylon screws and selling the new riser for profit, or even changing to the new riser and selling the faulty risers. It should be made totally clear in their messaging that ALL risers *MUST* be replaced, and the old risers *MUST* be disposed of.
Proper recalls even include language like "disable or destroy" the product when it's dangerous for anyone to reuse.
@@deViant14 Or words like "legally liable for any and all damages if resold"
Use it for your wood PCs (now that I think about it half of mine are wood, one is a casket the other is just a plank of wood wall mounted and I do vertically show off the GPU on it).
True. I've had a recall of a dehumidifier and had to send a photo of the power cord cut off of it to prove the defective one was no longer usable.
@@reviewyourownadventure2083 Jokes on them, the power chord is the easiest thing to replace, and you can use the same cord. Stonks!
Appreciate with all your time and effort trying to recreate this problem. You have saved me money and potentially my house.
They're not sorry about their actions. They're sorry it got discovered, exposed and presented to the public.
Correct
@Adolf Hitler What do you know about morals, you're Hitler
@Adolf Hitler Name checks out.
Consider that they were giving the H1 case away for "free" with their holiday 2020 sale & actually forcing the case on anyone who bought the pre-builds, they are definitely not a company interested in doing the right thing unless caught.
this
same with msi every time
Imagine how bad this all could have gone for NZXT if they didn't have tech Jesus making them do the right thing. Imagine people's lives and homes DID go up in smoke and somehow the investigation actually led them back to the PC. Their name would be effectively destroyed. You are out here doing gods work not only for us but for these goofy companies too.
Blasphemy.
I just want to say thank you to GN for all the work you guys do. You're using a public platform to make a tangible impact on the safety of others. You guys rock, and your products are also awesome!
it's unfortunate that it took so much of your team's hard work and time in order for NZXT to do the right thing. It also makes me question the experience of their engineers.
This was the Pinto moment, the H1 pcie riser is unsafe with any screw.
Was that the Pinto or the Corvair? Either way, apt throwback!
Unsafe at Any Speed is primarily known for its critique of the Chevrolet Corvair, although only one of the book's eight chapters covers the Corvair.
@@GamersNexus corvair but the pinto was part of the problem with car manufacturers knowing releasing VERY unsafe cars at the time
More like the Ford C3/C4 transmission back in the 80s.
Overruling his own auto safety experts, Secretary of Transportation Neil Goldschmidt has decided that Ford Motor Co. does not have to recall millions of cars with automatic transmissions that can slip from "park" into "reverse" and take off under their own power.
Instead, Ford will mail 20 million car owners a sticker for their dashboard warning that "unexpected and possibly sudden vehicle movement may occur" if the car is not properly parked. More than 130 deaths have been blamed on Ford cars that jumped into reverse.
IMO the pinto example was a bad comparison. At least with the H1 if you are running the plastic screws it will not caught on fire. The pinto never had anything like this.
Thank you Steve. I complained to nzxt in September about paying 400 dollars (50 more than msrp) for an h1 with a gen 3 riser and then I paid up and got my case and was stoked. I’ve been bummed since I saw your post and was thankful for your investigation. I’d been following it as an h1 owner carefully watching to see what nzxt would say to do to fix it and I have now filled a report through the link in your description. So thank you for getting me a gen 3 cable that will keep me safe. So thank you Steve you continue to be the best source of tech news because of your tenacity, commitment and attention to nuance.
Pandemic 2020: Steve flexes with isoprophyl on the table. Pandemic 2021: Steve flexes with a PS5 on the table. What are the plans for Pandemic 2022?
Ideally not to have one!
A computer with a CPU and GPU in it. . ..
Aren't we still in a pandemic from 2019??
@@NPzed don't get me started.
I've been trying to get a 6K series AMD GPU and 5K series AMD GPU since early december and it's gotten so bad the retailer I've used reliably for over 2 decades has gone as far as unlisting almost all CPU's and GPU's from their inventory.
Only things left are 3-4 generation old CPU's and RX580's ...
@@NPzed never has truer word been spoken 👏🏾🙌🙏🏽👌🏾💯
As being product liability investigator I completely understand and feel your passion! Wow ...Funny you mentioned the Ford Pinto defect. Our office worked this case back in the day and it was found to be a SHEET METAL SCREW, when rear ended, punctured the single walled fuel tank. Fuel tanks are now double walled. Our company worked directly for GM, Ford, Chrysler, Peterbuilt and several more back in the day. NZXT is NOT the only company to be mentioned here!! The manufacture of the cable needs to be at the forefront! JayZ is correct, companies unfortunately do not address the issue til the issue becomes financially larger then the fix! “AT THE PRICE OF A LIFE” on most cases. And yes ... how sad is that?!?! The proper statement for NZXT would have been “TEMPORARY FIX”.. what they should be doing is reaching out to customers and insisting they immediately stop using the product and return for repair OR refund no matter the cost! Attorneys list everyone associated with the company in lawsuits!! Even if they were no where connected to the defect. And now that you are addressing this, even in a positive way and we’re affiliated with NZXT, you would most likely be listed as well. How crazy does this sound? Very! It’s deep pockets.... anyone who has $$. You would most likely be dropped off the suit. Seen some crazy law suits. The plaintiff attorneys are like locus! NOT ONE LIFE SHOULD BE LOST PRIOR TO A MANUFACTURER TO TAKE ACTION ON A KNOWN DEFECT!!!!! It’s all about the $$. Companies knowing their product has a defect that can cause injury or death and not do anything bout it til the law suits come, is in my eyes, MANSLAUGHTER / MURDER. Good job Steve! You’ve made difference!
Moving forward my DIY approach is ""YOLO, dzzzzzzzzzt". This comment was emailed by spinach.
LOL
Trending with #Spinach
Another company on my "no buy" list. Their handling of this issues just shows that their company culture only moves to fix something if it results in a PR disaster.
I didn't really like their cases to begin with but now I will absolutely steer clear of any of their cases.
Someone could have died. Scary part is the replacement starting only towards the end of March, with this pandemic lives are still at risk. They are still selling the case at about 500 usd where I live in south asia, wonder if they even have an approach to fixing things here or other countries and when they will be fulfilled.
Put cooler master on my "no buy" list when they wanted to charge me $15 to ship them a broken $10 fan for RMA. I know they OEM for a lot of companies but as long as I don't have to deal with their customer "support" I'm fine.
That would be the vast majority of companies.
That's the profit motive
14:20 simply reads like a "explained by engineer, written by non-engineer" sentence to me, where the person writing it refuses to be correct, because they feel it makes it too hard to write in a readable way.
Good. They should have done formal recall and replace all the risers from the start. The initial nylon screw "fix", was unacceptable and poorly communicated. Mistakes happen in design and testing, but once you know about the serious issue, you take it seriously.
This made me look into my Lian li Lancool 2 mesh pcie riser where my rog strix lc 6800 xt rests and it looks to be shielded. Maybe I'll take it apart at some point today
Nah. NZXT thinks they have the right to burn your house down.
The nylon screw does prevent the worst of the issues and is fast to roll out. The new pci risers will not be ready until March. Figure June until all have been shipped. So the customers will be without a case for months. They will have to take apart their system and put it in a new case or unplug it and wait. Or install the nylon screw for now. The problem with replacing all the risers from the start is with what?
@@deViant14 And then meme about it.
@@DavidSiebert Standard recalls include full refunds or replacements with similar products. You get your money back immediately and they either destroy or remanufacture the parts. After that, it's their problem how to recover from their loss of profits. I mean that's where this is heading even if they're forced to do it.
It was pure luck I watched your video one night to alert me. At first I just pulled out the one screw. Next day my wife tells me she's smelled something "electrical, buring?" the other day. I shut down the H1, took your advice and zip tied it in. Thank you for keeping us up on this. NZXT NEVER contacted me about this. I'm on the replacement riser list but I did that on my own.
This should never have been as issue. As previously mentioned, PCB design software wouldn't allow a screw hole with this clearance issue, and it should be plated through. Sounds like it was a case of a random extra screw hole. Should have been picked up in so called QC procedure.
If you look at the rizer there are 4 other mounting holes so this wasn't exclusively for this case.
The issue is the supplier used risers that were already designed/manufactured and drilled new mounting holes in them instead of designing and manufacturing new risers. They literally just drilled without any care in the world.
@@cup_and_cone OMG this is lawsuit for NZXT. Damm this should be fixed ASAP
It shouldn't even be a hard solve. Make a bracket attachment piece that clips onto the riser and another attachment that screws onto the case mount. Like wow, could a company be more chintzy over a fire hazard. NZXT is showing its true colors right now.
@@cup_and_cone AKA "YOLO, dzzzzt".
This has been fantastic to follow, not only for the issue at hand but also seeing how companies have been responding to safety issues like this for years.
It's great that Steve has been so to the point and relentless in making companies understand that they're not fixing a problem by replacing a non defective part, whilst leaving the defective PCB there.
Thanks for your efforts, everyone at GN really knows their stuff and it shows with how in depth you guys are and how seriously you take your roles as people who have influence in buying decisions.
I cannot believe they aren’t rushing the recall. I’m just imagining someone digging through their old computer crap and throwing together a system with the parts years down the line. Ooof
We are in contact with the correct agencies to apply external pressure on this.
@@GamersNexus You're a hero TechJesus!
@@shaneeslick I mean... We had the most company friendly Administration ever during the past four years... Many regulatory agencies have been gutted completely. It wouldn't surprise me that is taking their sweet time to get a formal recall together. Talking without any knowledge on procedures, but I assume that the formal recall forces retailers to provide customer contact information from purchases gleaned from bank statements, Etc. Otherwise I don't see any reason why they would have to wait to get their approval and just go with it.
@@TheEDFLegacy Not the friendliest EVER. The recently-departed president never sent armed soldiers to shoot striking employees.
Did you know years ago Aston Martin (the car company) failed to meet a federal safety standard but were still allowed to import cars to the US? The government ended up taking mercy on the company because the fix that was required would have literally put the company out of business. (you can read more details later) The point I am trying to make is that its not as simple as just doing a mass recall. You also have to understand that the plastic screw might actually be deemed safe under US law. If they can get away with only the plastic screw "fix" they will do so.
Steve and Crew, Thank you all for all your hard work to not only find issues like this, but to keep pressing the manufacturers to actually HAVE to respond and fix them.
To late. If a company has to be beaten to a pulp to do the right thing... i'm not interested in that company anymore
Ive told plenty of people this before when discussing cases & quality. I've built hundreds of PCs for work and while nzxt might look decent, having to push the backplane of the case in to correctly mount the mobo and/or threaded screws is the norm. Better than thermal take but still junky. Top notch build quality is Fractal Design & Lian Li. Fractal support though far and away above Lian Li.
@@fredfinks I'd bought a few NZXT cases over the years for personal builds as well as for friends and family. For my current PC, I got a Lian Li and am really impressed with it. Doubt I'll ever go back to NZXT, especially after this.
I actually have the gamer and streamer pc which I bought 6 months ago and I couldn't be happier with it, its crappy that they responded the way they did, other than that the h510 case mine came in the entire computer has been flawless with every game.
Lol don't buy a car. Every single auto maker has done this exact same thing, some worse than other.
In NZXTs defense, you'll find most corporations, respond this way or in a similar fashion. It is all about the PR...
0:00 LOL, I can't stop rewinding that :D
Thank you very much!
RE "nylon screws fixes the problem", it's like saying, "we're sorry our [insert product here] can electrocute you, but the non-conductive gloves we have provided fixes the problem". Ridiculous!
It's literally not. They don't provide you with gloves that you need to remember to wear. They provide you with nylon screws that fix the problem internally. Yes, it's a fix. No, it doesn't address the root cause. They wrote this clearly enough, and if you don't understand then maybe you shouldn't be building computers on your own. They could've added a warning sticker to put on the riser along with the screws. Much much cheaper, better on the environment and just as effective. Of course they should accept returns if anyone wants.
@@realkrzaku please never work for a company like this.
@@realkrzaku This. It's only a problem because they didn't label it boldly that this NEEDS a nylon screw.
@@realkrzaku So what you're saying is that as long as you remember to use nylon every time you interact with the screws, the risk is managed? While I accept my statement is part hyperbole, it's fundamentally the same thing: as long as you remember to wear use the gloves every time to interact with the product, the risk is managed.
I understand the issues here. I have a pile of old PC hardware that I'm regularly re-purposing for friends and family. I also have a large jar full of spare screws that I delve into when salvaging old parts (which incidentally, is environmentally far more responsible than directing friends & family to purchase new components to write their thesis, or play LoL or Fortnite).
Are you really saying that if I repurposed one of these risers in future and without realising, I used metal screws from my oft-used jar, and my nephew's house burned to the ground killing him and his family, that I'm the one who "shouldn't be building computers on my own"?
I'm fine calling it a "work around" - I fundamentally disagree with calling it a "fix".
@@realkrzaku I agree with you like 90%. I think the only question is; was the trace exposed due to the pilot hole or does it becomes exposed as a result of an oversized fastener tapping its way through? If it's the former I think its a design flaw and should be corrected. If it's the latter I think they just provided the wrong fastener.
People like you (all), are what help make the world a better place. Thank you.
When Spinach sending emails is more relevant than NZXT's statement.
I appreciate the level of dedication to this.
After seeing my friend fry his first PC build because he didn't know he needed motherboard standoffs, I knew the nylon screws wouldn't be a proper fix. A full recall was definitely the right move.
Great work as ever. Yall the best
Aside from this severe problem, NZXT should maybe start paying more attention to screws and threads in general, as they are of horrible quality and seem to have been for quite a few years now. Which is a shame, I absolutely love the designs and quite like the overall build quality, but was always disappointed in that particular regard.
I've come across completely untapped screw holes in both Fractal and Phanteks cases. Seems like case makers are getting a little too lax in the QC department.
@@ahayesm This is so sad to hear. I mean I get that they have to cut costs here and there and this is a problem I can easily fix myself. But it shouldn't be necessary IMHO. How much more expensive can a case get if you provide it with clean screw holes and usable screws?
Nzxt is just overpriced crap so yeah who cares
My thumb screws are all pretty jacked up on my nzxt case. Can confirm
“Scientists have taught spinach to send emails.”
Every day we stray further from Tech Jesus’ light... 😔
"Scientists have taught spinach to send emails"
NZXT in november: They aint gonna notice it
Steve: YOLO TZZZZZZZ
"YOLO ZZZZZZT" - Steve, 2nd February 2021
You mean
- NZXT PCB manufacturer
Steve and Patricks and everyone at GN...THANK YOU for doing what you do ! All of you doing the testing that really helps people buy the best product we can in the PC Community, and it really should get more recognition. Pinto portion was good too !
Wow,you're making a difference in the pc community. You go straight to facts(no filters),i TRULY appreciate your dedication and braveness
"It's cost me a couple of grand in employee time". That's why we love your content. You dig in where other just pay lip service. Keep going dude.
Tech Jesus's H1 riser died for your sins. lol
s/died/fried/ ;
:-/
You should do another Beve Sturke undercover experiment actually trying to get a replacement riser to see how difficult it is for an average consumer, including a noob trying to install it etc.
Computers are not toys. There's no room for glass or water in a computer. The lesson here is: don't play with electronics if you don't know what you're doing.
@@alandauer8005 These are easier than Legos. I was 8 when I was doing a 1000+ piece Star Wars Droideka (rolled into a ball then sprang out like the movies), PCs however are built so that you would have a hard time doing it wrong even if you try, the plugs usually won't allow plugging incorrectly, and to be fair I've had so many water leaks I've lost count yet 0 parts have been damaged by it, I even did sub-zero cooling before water so my regular machines were running -60c all the time because I just skipped water cooling since it was lame (later I made my tablet have a full water loop on the back and made it look like a nuclear facility since Fallout 4 was a big thing at the time, I published the files if you want to make a setup, costs less than $5 for all the parts and I got a 44% overclock on it), so its really not a big deal, anyone that can do basic Legos can assemble a PC (my current PC only took 116 nails and 12 screws for the case, has 24 water connections, 2 power supplies, and more RGB than my threadripper has ports for. It was going to have 36 water connections but I decided to keep it simple).
@@alandauer8005 it's pretty reasonable for a consumer to be able to expect a smooth process for a replacement part for an inadequately made component, let alone in a non-pre built case it's almost guaranteed the consumer knows what they're doing, or knows how to find out what to do. Simply plating the thru hole would've stopped this from happening to them.
Stop gate keeping, people won't learn unless they do it themselves
@@jakegarrett8109 From a customer experience quality perspective, it's unreasonable to just assume that just because you understand how to perform a certain action (be it due to experience/specific training/natural disposition), that any consumer can do it just as easily. This is especially if that user bought the product with the expectation that their in-experience with the product (or their choice to not want to tinker with the product) is being compensated by a turn-key solution that is backed by the company's support structure.
That kind of mentality is exactly the cause of situations like in Linus' 2018 secret shopper series where the iBuyPower support guy hung up on Janice without rendering support for her system, because he couldn't be bothered to walk her through the troubleshooting and resolution process; an action that even Dell's IT support service was able to eventually do.
@@alandauer8005 You better go tell corporations like HP and Gigabyte that they shouldn't be putting water cooling into their enterprise level server gear. Even better, go back in time and tell Cray computers that they shouldn't be liquid cooling their super computers because that makes it a toy instead of one of the fastest computers in the world at the time...
with them repeatedly claiming the nylon screws fixed the issue. i completely agree with you it didnt fix it, it just postponed it
GN might be literally saving lives here. This is amazing and I'm so grateful that there still are independent media outlets such as GN which keep the industry in check. The work you do on cases such as this one is super important. Keep up the great work, Steve + GN team!
Situations and the videos you made on this is a hard one for a company to see but absolutely necessary and appreciated. The main issue in major companies at the moment is that you are not allowed to criticize or comment negatively or risk getting fired, either internally or publicly. Therefore, things pass to customers that shouldn't. Until politics are removed from business and employees are allowed to speak up without risk of termination or social attacks, this issue will only get worse internally. This is the main reason we need channels like yours is you can speak up for us. Even channels like yours can be threatened by companies to not post issues by removing them from releases or pre-release products, so even external customers like you can feel the weight a large company can put on an individual/small company. This is why I need to give you the ultimate respect for helping people by making this video. Not just one video and move on, but multiple videos making sure customers have a much greater chance of seeing it due to youtube politics. Example...I wasn't notified of your first video, but saw the post for the second so I had to go back and watch the first one.
Company makes a shoddy or dangerous product, attempts to cut costs with minimal rectifying measures until such time as the negative publicity starts to mount quite significantly and can no longer be ignored. All of a sudden said company will then put in place measures to fix the issue in a way that should have been done in the first place. Typical scenario.
The government should give GN money for being a consistent and effective consumer electronics safety regulator 😂
Yolo Dzzz "had me dying" xDDDDDDDD (9:15)
Everybody talking about the spinach but this was my favorite part too haha
That should be on a shirt!
Noice
Who would have guessed that some of the best journalism would come from a channel about computer technology.
Once again GN brings justice to the one who don't have a voice. Great job as usual keep it up guys.
Damn, this product recall even made it onto the UK Government’s website for product safety alerts, and describes the screw problem.
Great work guys!
I just checked the case's page on nzxt.com and there's no info there about any of this. Just a generic if you want to return it, do this and that. Nothing related to the riser at all. Any current customer that google NZXT H1 and gets the direct link to the product page wont know that any of this happened, simply not good enough.
You do understand he is reading stuff directly from the website right?
@@Mike-dd8bd I don't think you understand what I wrote mate. :P You understand the concept of providing additional info, yes? I pointed out that the product page has no warning about the issue, and maybe that would be a nice thing for them to add, yes? Now go back and read what I wrote one more time... do you understand now? Yes? Good.
@J Fz you make it seem like it's such a bad thing to point it out, did I say that they have to fix it immediately?
Quick question qyngali which country are you viewing the page. Cause sometimes that might matter. Well it shouldn't but I might.
@J Fz so in other words, you expected me to be impatient even if there was no indication that I was, because others have been that in the past. Ok, add this to my initial post then: "In no way am I expecting that this will be fixed in the next 5 minutes, but it should be fixed in a timely matter (say a week, just as an example) so previous customers has a bigger chance to become aware of the problem". Better?
So I can assume that the issue you had with Logitech was a fire hazard then? (Yes yes, I know that's not what you said). Just curious (sarcasm). For your example to work maybe, just maybe the problem should be of similar magnitude.
I have no problem with criticism but come on. Not specifying a time frame is not implying that I want it fixed right away. The whole point of the post was to alert Steve to the issue so mentioning a time frame at all would be silly.
To be honest one of the most important life lessons people need to learn is that it is never too late to do the right thing. Thanks for covering this GN, and thanks for always being unbiased. EDIT: Also the gen 4 vs Gen 3..... literally no one who makes vertical mounts includes a Gen 4 riser, not even hard core pc gaming manufacturers like EKWB. Also the only Gen 4 riser on amazon (linkup ultra) has reports that it won't work if you force Gen 4 mode (hmmm..... strange). In other words, it is not reasonable at this time to expect them to provide a Gen 4 riser. No one else is providing one either.
Amen,
Do the right thing!!👍
And this is why GN will always be held in high regard - the work you guys are doing is stellar.
THANK YOU! They are sending me a kit to address the problem but I would like a proper recall. Your channel made this possible.
"We started the redesign..." likely refers to future H1's to be shipped, that it has a more ideal solution (in the form of a redesigned riser). But for existing H1's in the field, they felt the nylon screws would be a sufficient long-term fix. In my honest opinion it's no too contradictory.
So if the fix they had found WAS sufficient long term (as well as being cheaper to do) why would they bother trying to design a new riser?
@@toaster_bloke9999 Because they might have misdiagnosed the problem? Remember it is back in November so it would certainly be before the last video was recorded.
I think it was just a case of shortsightedness, it happens.
@@toaster_bloke9999 It’s cheaper to ship people nylon screw kits than to ship them second risers. It is not cheaper to ship them nylon screws from the factory when you could be using cheaper, stronger steel screws and exactly the same PCB cost. Also there’s just an aspect of pride to it...no self-respecting engineer would avoid the PCB fix if they can slip it in with the next overall case revision. Fixing the PCB might take 5-15 minutes, and the individual units will be exactly the same cost. Re-releasing the case is where the cost is.
Thank you, GN team, for your incessant pursuit of the highest journalistic standards possible in the PC hardware market.
I think the comparison Steve makes to security vulnerability disclosure in this video is perfect, and it was the right way to handle this situation. If NZXT (not to mention any other hardware manufacturer watching your coverage of this ongoing issue) is smart, this will only strengthen your relationship with them. You clearly weren't out to burn (pun intended) them on this issue - to the contrary, you made every reasonable effort to work with them and get a proper solution from the get-go. You only took it public, and (rightfully) involved government agencies when their handling didn't correct the issue at hand.
Also, seeing the "THISISFINE" discount code when it was first announced made my day.
Bought a mousemat cause I needed a new mouse pad and wanted to support the awesome work you guys do. Hopefully NZXT will get a bit more serious and they'll be better in like a month or so.
Thanks so much for the support!
THANK YOU! for stressing the difference between a workaround and a fix.
Just because you can get to the intended goal does NOT mean you fixed it!
Gamers Nexus: "Scientists have taught spinach to send emails"
Me: Why is no one talking about this?!
Only here for the spinach. Who cares about NZXTs snail speed respond?!
@J Fz I thought they used a Potato
That's who is writing all the inaccurate statements by "fact checkers", it was the spinach!
I hope NZXT continuous working with youtube reviewers. They have beautiful cases, they just need to breathe and not cause fires. Lastly, the NZXT 710i can fit a 200mm snugly but you need to drill holes. (I did this)
Often when companies grow there is a detachment from people at the very top, as the corporate tree grows. The person at the very top becomes less hands on, and they hire people they expect to keep the same standard. The biggest problem I see is that most of the time if corporate management did not come along from when the company started they're usually just your typical corporate sycophants.
Every large corporation is like this. You get group of "board members" who came from, "Frito Lay" running a cell phone company. Industries that have nothing to do the current business model but some how, some amazing way they find their way into the company. You'll have complete idiots that ran women's clothing companies, get their way into Sprint or Verizon Wireless, have a completely different standard and ruin everything.
They will bring in complete FAILURES from previous habitual FAILURE management like BLOCKBUSTER, or CIRCUIT CIRCUIT, and they'll bring in toxicity with their management as they only bring in metric supremacy, rank and yank style management, Milton Friedman type mentality which only thinks to "maximize profit within the confines of the law". All they'll care about is hitting those margins. Or if you're Sprint corporate, sleeping with management then posting about it on his social media. Then promoting them to higher positions. Typical former Verizon employees.
NZXT Johnny is either a liar or is incompetent. Regarding the data mining concerns with CAM, he posted a _message to CAM users_ on reddit with information that blatantly contradicts their own privacy policy. www.reddit.com/r/NZXT/comments/6nf8uc/a_message_to_cam_users_from_nzxts_founder/
And when users questioned this, there was no response.
tl;dr
Johnny stated they do not sell data to third parties, while CAM's privacy policy states "We may share (i) aggregated information (information about you and other users collectively, but not specifically identifiable to you); (ii) anonymous information; and (iii) certain technical information (including IP Addresses, MAC Addresses for mobile devices and mobile device IDs) to develop and deliver targeted advertising in the Sites and on the websites of third parties."
Replace phone company names with video game publisher, works too.
Don't ever stop. You people are exactly what we need.
Here's a temporary fix until your new cable arrives:
Get everything out of the H1, assemble everything on top of your mobo's cardboard box and use it that way.
It won't catch fire and will have better temps!
and then the graphics on the box has some shiny metal foil on to and that'll short something causing a fire :^)
@@ayrendraganas8686I know you’re joking, but I just wanna point out that the problem was that the 12v lane was exposed, not that metal touched the PCB. Also, responding to OP, not every motherboard has a button to boot up the PC from the board itself (although they probably should), so you’ll have to figure out a way to jury rig it to work temporarily. Pain in the ass nonetheless.
@@ayrendraganas8686Wow! I didn't see that coming... That's hard to solve... I would suggest placing a sheet of paper between the mobo and the box, but that doesn't address the root cause of the problem... You may need to purchase another mobo without the fancy graphics on the box.
@@madychap267 The problem i talked about was completely separate from the pcie riser and would only be a thing to watch out for if you were to put the motherboard on its box. Regarding starting the compute: You just have to pull a specific pin to ground. Funnily enough, randomly swiping and bridging the front panel pins with a flat head screwdriver usually does the trick lol (i do however not condone this for obvious reasons)
@@jeffyamaguth honestly, and not half joking this time, if you had to run a motherboard for an extended amount of time outside a proper enclosure id recommend either a nonconductive surface, or even better use the existing screw holes and some screw standoffs
You could probably screw out the ones found inside the H1 and use them to keep the board propped up. That also addresses the issue of possibly thermally isolating the underside of your motherboard causing damage to either it or whatever you put the motherboard on.
Depending on how modular the case is you could perhaps even take out the motherboard tray and just keep that outside of its enclosure
Thank you especially for this content. You may have saved a life or many. Much gratitude young man !!
Worth noting they, and whoever it was bought from, are legally required to refund this in Australia. If they don't, open a case with the ACCC, as this is clearly unfit for purpose. Chinese New Year or not, refunds are a legally required option here.
Should contact ACCC anyway highlighting the concern and try to force the recall...
When he said "whatever day it is" I felt that.
the neet lifestyle
Excellent follow up.
Hats off to you guys to exposing this issue, and following up on it to see if they fixed it or how wide spread it is.
What we learned today: nzxt watches your videos and quotes it verbatim.
"A times B times C equals X. If X is less than the cost of a recall, we don't do one."
Toyota got in trouble for covering up an issue causing uncontrolled acceleration that should have been recalled, but instead sat on it and let a man go to prison. I can not find a source but I recall ford (I believe) did something similar and let a woman go to prison for an issue they were aware of. They were even closely watching the court case.
@@andrewt.5567 IIRC the Toyota issue was floormats in Priuses not being secured. It would slide forward and stop the brake pedal from being pushed. At least thats the one I remember lol.
Steve just low-key flexing on all of us with his PS5. I see you, Steve.
This is the only correct comment.
+100 respect for Steve and the team for covering this issue, and speaking to the viewers in a clear & concise way.
Your work and efforts could have been the difference between someone living a long life, versus having it cut short in tragic circumstances. We'll never know, but that's exactly how it should be. Well done.
Man great work and commenting. You're doing the public a great service without falling into the lure of getting these products by these companies (with their liabilities). While at the same time, you address the consumers who are asking for more or think they deserve to get more. You are working this like a government agency, just without getting paid lol.
oh god. I remember last year when we were talking about how the timing of chinese new year and covid was going to cause supply issues. So it's officially been a year, and within that year, we had no idea just how bad supply issues were going to get.
Just as supply was starting to perk up, it's break time.
Not saying they shouldn't take time off. Quite the contrary. We've got to get this thing under control.
Nicely done GN Team in getting this more seriously addressed. Always appreciate your advocacy for this community.
February 2021: Spinach can now send emails
Thank you Steve.. you quite literally could have saved lives.
When I started watching this video, I was not expected a reference the the Ford Pinto exploding! My mom had one back in the day, and even though she insists that the Station Wagon model was unaffected my sister and I keep giving her shit about driving an explosion waiting to happen.
She is correct though. The problem was more the hatchbacks then the wagons, due to the wagons extra length. (In the hatchback the tank was right behind the rear bumper)
The wagon version could still go up in flames BUT for that to happen you'd need a really large hit in the rear end, large enough that anyone in the vehicle would not care about the tank anymore.
Man, I miss Beve Sturke. Strangely, you never see him and Steve in the same room together... Why is that?
Also, excellent Pinto reference!
i wanna drink a beer with gamers nexus. these guys seem very down to earth. awesome of you guys to inform those who needs it. a non bias yt channel forsure. rare these days
I cannot recall when was the last time I heard such an unbiased opinion/statement by a reviewer.
Finally, people that say what the think based on facts.
Ah, the Ford Pinto. A Fine example of engineering negligence. Just like this fiasco! Idk where their design engineers are located, but that should, imo, result in disciplinary action with their engineering governing body. There is a very real possibility of a loss of life or property.
After your second video, I sent an email to NZXT asking for a refund on this case due to your guys videos and their lack of proper solution. Good to see a response in the right direction. Thanks guys
Damn, y'all not sleep?... "Whatever day it is today.... February 2nd" damn, it's only 3:30am CST of February 2nd 😂 I just watched the update episode earlier today, anyway thought my notification was for that video, lol
I have scheduled sleep for Friday
@@GamersNexus You have the sleep schedule of an fucking server, man...
I nearly bought this case last month for my son. Close shave. I went with a Thermaltake offering instead. The shady practices exposed by RUclips reviewers are blessings. Thanks. Manufacturers should remember how easily reputations can be broken.
NZXT might have started the fire but GN brought the heat
It was always burning, since the world's been turning.
Thank you for your coverage of this issue. I got an h1 case last August and would of had no idea of this issue if not for your videos. I currently have the plastic screws installed and I’m looking forward to a new cable.
The public statement was wholly inadequate. They left BOTH Patricks out!
Honestly. Everyone get your top spinaches on the email chains. Let nzxt know what's up.
It is good to finally see a Company that admits a design flaw, strives to get the correct fix and redesigned parts out at no additional cost to the consumer. As opposed to trying to deflect the issues and the blame. Good team work by ALL parties involved!!
Damn, this video appeared in real time in my feed. Never been this early!
Edit: damn my spinach sent me a pretty urgent email. I gotta go!