My dad always told me that when I called a friend, I should say, “Hi, it’s Cheryl. Can I speak to Lisa?” I had to introduce myself first then ask to speak to whoever. I still do that.
I think that was good advice for calling a residence before caller i.d. but not a business. I work Reception at a major office and answer the phone. I don't need to know who's calling or what you're calling about (I could care less ) but I need the first and last name of the person you want to talk to. Caller: " I'd like to speak to John Public". Reception: "One moment please".
Maybe not for a receptionist. But a good personal assistant is a gatekeeper. Therefore it's necessary to know who is calling, which calls will be transferred, which will be blocked.
I work in roofing service when I call a company to say that I'm in route to look at a roof issue. I say hello I'm so in so with such n such company. May I speak to whomever my contact is. Its important information, and courtesy. I would not do that if I was calling a friend who had my name saved in contacts. Now back in the 80s and 90s before everyone had caller ID. Thats what you did. You introduced yourself when you called, or it would have been rude.
Still effective with todays standards, lots of people who don't know basic phone etiquette, it actually makes one job easier to be professional and courteous when answering the phone properly.
My contractors will not call me to convey important/pertinent information to me. I think they are texting my landline! And they are clueless about leaving voicemail.I told them a million times I HAVE A LANDLINE!
Basic phone etiquette: Use a LAND LINE where and whenever possible! Especially if you are calling the studio line to be on air with a TV or radio station. The station's broadcast 'air chain' will magnify cellular/mobile imperfections mercilessly
A time long gone... I was once called up and unknown to me I was put on loud speaker at a managers conference and asked about some projects I was working on. In talking I also gave my personal views on some issues which I believed would be kept in confidence. There were around 30 people at that meeting, I felt ambushed once I knew. Etiquette: inform the person you are talking to when you put them on speaker.
HAHAHA I remember that! OH man, you were an absolute clod, we knew you thought it was confidential. Frank came up with the idea. The girl that used to answer the phone for the company said you were a total Moose twit. She said your breath always smelled like fish.
@@HerecomestheCalavera Yeah even bosses are lazy now. Can't even be bothered to train new employees. Your co-workers have to either teach you on the fly, or it's just sink or swim.
When I worked in retail, we were to answer the phone with, "Thank you for calling RadioShack, Plainfield. This is Steve. How can I help you?" The caller nearly always replied with, "Is this RadioShack?" Oh, how I wanted to say, "No, please call again -- and listen to the greeting!"
Adeline. You deserved to win the lotto after having to say all that! Interesting story. Whenever I call somewhere and the employee on the other end has to say a mouthful, I feel for them. It is awkward.
Never work at a call center. I did for 15 yrs & had mini nervous breakdown but not before telling that “a-hole” on the line where he could go. People think they can talk to employees so nasty. Of course I retired then. HA-HA
I wish that friendly, personalized service was still the order of the day. I remember working at BellSouth when I was in my late teens. It was around May of 1999 and an older sounding woman called me and asked me if I would call her back in 25 minutes. I informed her that I believed we no longer provided that service, but as a courtesy to her, I would be happy to. I wrote the reminder on a pad and in 24 minutes, I busied-out my console and called her as requested. Long story short, she was 93, had a little trouble with memory and hadn't called an operator in decades. What was the reason she wanted a courtesy call? She was baking a cake for her great grandson. The cake was done. 🍰 Thanks for reading this far-the moral of the story is this: Friendly, personalized service has been taken over by instant gratification and cost-saving measures. We need to make it part of American culture again. Service with a smile! 📞😁
Alas, it's a rare occasion that you're afforded the opportunity to speak to a human being at all these days. I'm reminded of a lyric of Bob Dylan's from a song called "Talking world war 3 blues" where he dreams he's virtually the last person on earth after a nuclear war, and that song was written in the 60s. He sings... In his quest for other people and having difficulty finding anyone else to talk to.....So I called up the operator of time, just to here a human voice of some kind..... when you hear the beep... it'll be 3 o'clock, she said that for over an hour and I hung up. That's the great Bob Dylan's, political activist and it's been said "The voice of a generation" he could be very serious of course, but sometimes very funny I think. I worked for Blockbuster video at one point, who aren't the household name they once were. Go Home Happy was printed right on the bags I put peoples' movies in and, I loved (and still do ) making people happy. It's contagious, it spreads like a virus, happiness I believe and your comment, helping that old woman made me smile. What a beautiful story of kindness and I think your one of the good guys. At least that's the way it sounds to me, so I thought I'd let you know, and I hope you'll maybe smile a little yourself. Stan
This film says nothing about using an airhorn to get rid of telemarketers, so I presume it's okay. During my very recent days as a receptionist, I was often mistaken for an answering machine, because of my polished old-school voice and technique. I'm not that old, just a damn good mimic. I use the same technique when I make calls, especially to customer service lines. While I may be firm sometimes, I always try to be polite and respectful, because, having worked as a receptionist, I know the abuse they have to put up with.
@@machomota One time, I was shopping and a woman around us was talking so loudly about her personal business that when she ended the call....I asked her if she intended to invite her friend to their son's wedding, after what was said....lol Her face was priceless.....
I'll leave it to others to make the obvious contemporary comparisons. I'll just say , that amongst the magnificent dress of the times , what superbly convincing acting there was.
I really enjoyed watching this. The good ol’ days of slamming the receiver down on rude callers are long gone....at least in homes (I don’t know about businesses) who don’t have an older telephones. Those were the days!
Most companies lack etiquette nowadays. Don’t introduce themselves, or their company, leave us on hold & lazily hang up 20 minutes while we’re on hold!
Or say they'll transfer but then hang up right away. Or hang up when you've introduced yourself because apparently everyone's a telemarketer these days. I could be a customer, a client.
That bit about the importance of answering your own phone calls to avoid confusion... The entire point of having a secretary is to screen the calls coming in from the switchboard, so you can know your time isn't being wasted on calls you don't want to receive yourself. I used to handle a small, 8-line switchboard, to 32 stations, screened calls for the deputy director, did data entry and physical files, worked as a creative consultant and proofreader of the newsletter and op eds for the analysts. I had 3 desks and was the administrative assistant and receptionist. The operator on here only having one job to do all day must have been in hell after a few years, and suffering from carpal tunnel in both hands.😜
He didn’t mean he was going to literally kidnap her. He obviously admired her telephone courtesy and wanted to hire her for his business. It’s understood to be a figure of speech. Don’t work yourself into a lather!
I love the woman eating on the phone, that's so funny! This is great, it makes an educational topic fun and actually something you'd want to watch, rather than being lectured. Simply, these basic rules apply today. Be polite, don't keep people waiting ages, get the right info noted, and also it's OK to have a bit of fun and joke with customer service etc on the phone, it sometimes brightens their day.
Well, that was an odd phrase. I have never once had cheese with apple pie. They're usually fine on their own, but if you're going to accessorize, the go-to is a scoop of vanilla ice cream.
Had a particularly busy day at my Vet office where I was a receptionist/tech. Phones ringing off the hook, and the girls at the front desk were busy handling the sudden rush of customers and phone calls, I was out there filing patient files, decided they could use a hand and answered the phone in my usual manner except one tiny detail, "Hello thank you for calling (insert business name) I'm Cathy, how may I direct your call?" The girl in the chair next to me, a long time co-worker started laughing and literally fell out of her chair. It was just my luck it was the boss. I could hear him laughing on the other end. The thing is, my name isn't Cathy. 🤣 I don't even KNOW a Cathy! Never did live that one down!
People today are RUDE when they call. They either put you on speaker phone because they are too lazy to hold the phone, or they are carrying on a conversation with someone in the background, or are banging things in the background because they are too rude to just talk to you. They also call on CRAPPY cell phones and they sound garbled. Or when they ask you a question and you start to answer they don't LISTEN and interrupt. IF YOU WANT TO TALK TO YOURSELF DON'T CALL OTHER PEOPLE!
I remember answering the phone@home and sometimes asking , 'Would you like to leave a message?" or " May I say who's calling?" and when the party at the other end would pass the information, I'd write it down in (Gregg) Shorthand. Got an A+ at the end of the 1975 school year! Keep on Truckin'!
Doing that now would get you into some deep sh - when half of it are spam calls or unwanted calls. Most people lie. And thankfully this is what texting is for.
You see kids, in the olden days, RUclips Instructional Videos were called "film shorts", and they were made by Hollywood studios. To view them, you had to go to a movie theater. Instead of seeing, "You wouldn't steal a car!" before the feature came on, you sat through shorts about etiquette. No, life-hacks hadn't been invented yet... In those days, we called that kind of stuff "common sense" and "problem-solving ability"...
LETS GO TO LUNCH BUT FIRST LET ME TELL YOU A STORY THAT TAKES ALMOST 30 MINS, DO YOU HAVE THE TIME? NOT REALLY I'M HUNGRY! WON'T TAKE LONG LISTEN......
Miss Boyle’s experience is what happens to me after I’ve gone through every menu option with digital voice and get sent back to the main menu…..for the fourth time! And when I finally get a real human, it’s some guy who says his name is Mike and has such a heavy accent, I can’t understand him.
My first paid job was at an insurance company in 2002. The company employed telephone operators to route both internal and external calls. Yes, I could dial a number and speak to whomever I wished, but there were times that I would call "Grace" and have her help me, especially when I was spinning a few plates. Before I ended my tenure, I made sure to call and thank "Grace" for her assistance.
We have become so advanced in technology that we can't even get the basics right anymore, which created a harmonious happy society. It is the law of diminishing returns, at some point the benefits of technology become negatieve. Have we reached that point yet a lng time ago?
Ahh, the old days when businessmen had enough time to chat about how they got their office staff to comply. I'm surprised he didn't offer the visitor a brandy!
My very first job was as an telephone operator for state government offices. Three tears on wire switchboard. Then changed to receptionist. Phone system was so easy then. All push button.
Obviously Burton and Miss Tanner put all that behind them. He acknowledged that he had some things to learn about telephone manners and they moved forward.
I remember once, back when I was sorta what you might call an a**hole, and cell phones were not around. I was in a pretty bad mood when the landline phone rang. I picked up and said, "This better f***in' be good". I guess they didnt want to chance it cuz they hung up.
I could live without that smelly blue haze of cigarette smoke floating around the office! But back in the day, an ashtray was a standard part of your desktop furnishings, whether or not you smoked. My "ashtray" was a shell from a large surf clam. Later on, I got a beautiful pottery ashtray. I still have both, but they now contain things other than cigarette butts (I don't smoke).
My office has a person to answer each call. I'm one of the Receptionist. Some people call and ask for someone by their first name. Not good. We may have several people with that name. When you call your friend at his house it's ok to ask for him by first name. But when calling a business ask for the person you want by first and last name. Don't tell the receptionist who you are unless asked. It's not needed, nor what you're calling about. Just say some6like this " I would like to speak to Robert Morris, please". That's all that's needed, usually. Or, "May I speak to Robert Morris?". Kerp it simple.
12:19 "Pad and pencil go with the telephone just as cheese goes with apple pie". Ha! 😅 😂 🤣 That was (and probably still is) such a mid-western thing... And it couldn't be just any old cheese, it had to be Velveeta. Yes... and we all now know it's a "cheese food", not a real cheese. Today, it's not even allowed to advertise it as "cheese".
I can imagine how these employees would deal with today's telephone menus. First there's the 1-minute spiel on office hours, location, directions, etc. Then "Please listen to this message carefully as our menu selections have recently changed" (they always say that -- the menus must change every day). Then "For Spanish, press 1, for a list of telephone extensions, press 2, to make an appointment, press 3" ... 90 seconds later ... "for the operator, press 0". By the time this is all finished, you don't even remember why you were calling. 🤬
@Richard Head I know! And I'm too embarrassed to say "I can't understand your accent", so I end up saying (over and over) "Sorry, I'm having trouble hearing you; could you please repeat that?" LOL
This video takes me back to my childhood. My dad had his office in the home & that's pretty much how we had to answer the phone. " Smith residence", "Shall I say who's calling?" or " I'm sorry he isn't home right now, can I take a message?" I felt like a 10 yr old secretary & loved it!
Lol we had a similar situation. We always answered the phone with Hello Williams. And who shell I say is calling. And I'm sorry he\she is unable to come to the phone may I take a message. All our friends got such a kick out of hearing it. They would put on such a posh voice to immate us. My brothers use to get mad about it. But it never bothered me. I always thought they admired it because they really actually liked how it sounded.
Now the scammers are calling from India claiming they are from the IRS and sending the police if you don't go to Walmart, get gift cards, and read them the numbers. Love the people who call them back and post it on youtube.
I always do a sound like "Hmmmm?" and if it's clearly a scammer, I just start screaming in fake Chinese. Bet they won't be calling ME again. Now that's phone courtesy!
Customers are much more abusive and uncouth. Nobody owes you shit once you start acting like that. People aren’t putting up with that foolishness anymore.
This is why my grandpa is always very formal on the telephone. I really like that. i wanted to learn those manners and use them but my friends made fun of me when i used some of the manners i learned
You should still use those manners! Who cares if your friends make fun of you. My coworkers make fun of me because I sound like a recording when I answer the phone at work and they think I’m old-fashioned because of the tone of voice I use. I don’t let that change how I answer the phone. Be true to yourself and use the telephone manners you admire!
They have no class and not the slighest clue what proper manners are! Keep those manners always with you as they will advance you further in life than your "friends".
Best telephone answering ever -- Farina (Our Gang) watching Grandma's store while she's out -- the phone rings, and he answers "Start the argument". Priceless! 😀
(ring, ring, ring) "The BouQUET residence, the lady of the HOUSE speaking" 😂😂
Aha, it's the Bucket woman!!
@@MeowingKittyCat 😂😂😂
Oh sheridannnnnn
@@lkw1539 😄😄😄
on a white, slim line, push button telephone.
My dad always told me that when I called a friend, I should say, “Hi, it’s Cheryl. Can I speak to Lisa?” I had to introduce myself first then ask to speak to whoever. I still do that.
Cheryln Kurz I used to do that, but too many people sternly said I know who you are...I’ve got caller ID!
I think that was good advice for calling a residence before caller i.d. but not a business. I work Reception at a major office and answer the phone. I don't need to know who's calling or what you're calling about (I could care less ) but I need the first and last name of the person you want to talk to. Caller: " I'd like to speak to John Public". Reception: "One moment please".
Maybe not for a receptionist. But a good personal assistant is a gatekeeper. Therefore it's necessary to know who is calling, which calls will be transferred, which will be blocked.
I work in roofing service when I call a company to say that I'm in route to look at a roof issue. I say hello I'm so in so with such n such company. May I speak to whomever my contact is. Its important information, and courtesy. I would not do that if I was calling a friend who had my name saved in contacts. Now back in the 80s and 90s before everyone had caller ID. Thats what you did. You introduced yourself when you called, or it would have been rude.
Still effective with todays standards, lots of people who don't know basic phone etiquette, it actually makes one job easier to be professional and courteous when answering the phone properly.
My contractors will not call me to convey important/pertinent information to me. I think they are texting my landline! And they are clueless about leaving voicemail.I told them a million times I HAVE A LANDLINE!
Basic phone etiquette: Use a LAND LINE where and whenever possible! Especially if you are calling the studio line to be on air with a TV or radio station. The station's broadcast 'air chain' will magnify cellular/mobile imperfections mercilessly
A time long gone... I was once called up and unknown to me I was put on loud speaker at a managers conference and asked about some projects I was working on. In talking I also gave my personal views on some issues which I believed would be kept in confidence. There were around 30 people at that meeting, I felt ambushed once I knew. Etiquette: inform the person you are talking to when you put them on speaker.
HAHAHA I remember that! OH man, you were an absolute clod, we knew you thought it was confidential. Frank came up with the idea. The girl that used to answer the phone for the company said you were a total Moose twit. She said your breath always smelled like fish.
That may actually also be a legal question.
@@BeckBeckGo It is not. No right to privacy on a speaker phone call.
Lol
He seems like a good boss. He recognizes when one of his people has too big of a workload and fixes it.
Yeah after he screams bloody murder
When he is not sleeping with all the women probably if they turn him down gives them the boot out the door!
Now they just say well you should have still been able to get everything done.
@@HerecomestheCalavera Yeah even bosses are lazy now. Can't even be bothered to train new employees. Your co-workers have to either teach you on the fly, or it's just sink or swim.
Not many bosses have the mental capacity to do that nowadays
When I worked in retail, we were to answer the phone with, "Thank you for calling RadioShack, Plainfield. This is Steve. How can I help you?"
The caller nearly always replied with, "Is this RadioShack?"
Oh, how I wanted to say, "No, please call again -- and listen to the greeting!"
@Richard Head Please call again.
@@Adelicows Hey, at least they gave you something! We only got scolded if we didn't do it.
Adeline. You deserved to win the lotto after having to say all that! Interesting story. Whenever I call somewhere and the employee on the other end has to say a mouthful, I feel for them. It is awkward.
TheSteveMol “NOOOO, THIS IS STEVE MOL!!”
Elegant handwriting 😍🔥🙌
It's quite lovely
@@monkeynumbernine indeed it is🙂
Back when people actually wrote. Now everyone prints.
Truly a lost art form.
Funny we call it "penmanship"
Listening to old melodies makes me realize that sometimes simplicity is the most beautiful thing. 🌻
I miss slamming down the telephone receiver. It got rid of my anger
Hahahahaha!
Never work at a call center. I did for 15 yrs & had mini nervous breakdown but not before telling that “a-hole” on the line where he could go. People think they can talk to employees so nasty. Of course I retired then. HA-HA
You've got problems...
@@bradleyleacock3381 everyone does
Now it’s the silent mode. They may not know you flipped that switch.
BUT YOU DO.
I’ve never liked that way of answering a phone like you just woke up from a coma; “ Hullo?”.
I wish that friendly, personalized service was still the order of the day.
I remember working at BellSouth when I was in my late teens. It was around May of 1999 and an older sounding woman called me and asked me if I would call her back in 25 minutes. I informed her that I believed we no longer provided that service, but as a courtesy to her, I would be happy to.
I wrote the reminder on a pad and in 24 minutes, I busied-out my console and called her as requested. Long story short, she was 93, had a little trouble with memory and hadn't called an operator in decades.
What was the reason she wanted a courtesy call? She was baking a cake for her great grandson. The cake was done. 🍰
Thanks for reading this far-the moral of the story is this: Friendly, personalized service has been taken over by instant gratification and cost-saving measures. We need to make it part of American culture again. Service with a smile! 📞😁
Last paragraph.. absolutely correct!!!
Its sad all the tier 1 level support is almost gone and replaced by insane phone trees or a person that is doing 3 jobs for 1....
@@btd7664 You are 100% spot on - I see the same thing and have come to the same conclusion.
Why didn't she set a timer?
Alas, it's a rare occasion that you're afforded the opportunity to speak to a human being at all these days. I'm reminded of a lyric of Bob Dylan's from a song called "Talking world war 3 blues" where he dreams he's virtually the last person on earth after a nuclear war, and that song was written in the 60s. He sings...
In his quest for other people and having difficulty finding anyone else to talk to.....So I called up the operator of time, just to here a human voice of some kind..... when you hear the beep... it'll be 3 o'clock, she said that for over an hour and I hung up. That's the great Bob Dylan's, political activist and it's been said "The voice of a generation" he could be very serious of course, but sometimes very funny I think. I worked for Blockbuster video at one point, who aren't the household name they once were. Go Home Happy was printed right on the bags I put peoples' movies in and, I loved (and still do ) making people happy. It's contagious, it spreads like a virus, happiness I believe and your comment, helping that old woman made me smile. What a beautiful story of kindness and I think your one of the good guys. At least that's the way it sounds to me, so I thought I'd let you know, and I hope you'll maybe smile a little yourself. Stan
Watching this made me realize how long it’s been since I heard a dial tone!
I hear a dial tone every time I make a call!
This film says nothing about using an airhorn to get rid of telemarketers, so I presume it's okay.
During my very recent days as a receptionist, I was often mistaken for an answering machine, because of my polished old-school voice and technique. I'm not that old, just a damn good mimic.
I use the same technique when I make calls, especially to customer service lines. While I may be firm sometimes, I always try to be polite and respectful, because, having worked as a receptionist, I know the abuse they have to put up with.
This was great! Loved the "telephone show!" I remember the days of the telephone, typewriters, and stenographers.
And I thought I was the last remaining person who ate cheese with apple pie....
You are! This footage is very old
Cheddar on apple pie is great! Ideally, the pie should be warm.
How about eating cinnamon rolls with chili?
That was a shocker, cheese and apple pie??
@@rollandjoesephCheddar Cheese on Apple Pie? Jesus, it's like they lived in another universe from us.
“Aren’t you worried about me wanting your girl?” 😂🤣😂🤣
Still true today, courtesy costs nothing.
But it pays big !
Here's another phone courtesy: stop walking out in the street while looking down on your phone!
Amen to that!! I hate when people do that, they look like zombies. And they have no idea what’s going on around them, just not smart!
Or talking on the phone and holding a conversation on public transportation.
@@sabrinanelson8240 exactly. better to keep your private affairs private!
@@machomota One time, I was shopping and a woman around us was talking so loudly about her personal business that when she ended the call....I asked her if she intended to invite her friend to their son's wedding, after what was said....lol Her face was priceless.....
@@Scampergirl I wish I have the gut necessary for doing something like that
I'll leave it to others to make the obvious contemporary comparisons. I'll just say , that amongst the magnificent dress of the times , what superbly convincing acting there was.
I really enjoyed watching this. The good ol’ days of slamming the receiver down on rude callers are long gone....at least in homes (I don’t know about businesses) who don’t have an older telephones. Those were the days!
Especially when dealing with women named Hortense. 😆
I know just what you mean! That crash of the receiver on the stand was so satisfying when you hung up on a rude or annoying caller!
I like these nostalgia videos.
Most companies lack etiquette nowadays. Don’t introduce themselves, or their company, leave us on hold & lazily hang up 20 minutes while we’re on hold!
Or say they'll transfer but then hang up right away. Or hang up when you've introduced yourself because apparently everyone's a telemarketer these days. I could be a customer, a client.
That bit about the importance of answering your own phone calls to avoid confusion... The entire point of having a secretary is to screen the calls coming in from the switchboard, so you can know your time isn't being wasted on calls you don't want to receive yourself. I used to handle a small, 8-line switchboard, to 32 stations, screened calls for the deputy director, did data entry and physical files, worked as a creative consultant and proofreader of the newsletter and op eds for the analysts. I had 3 desks and was the administrative assistant and receptionist. The operator on here only having one job to do all day must have been in hell after a few years, and suffering from carpal tunnel in both hands.😜
He threatened to kidnap the phone operator. Back in those days they just laugh that off.
It was a different time, they didn't take it seriously
it was a joke...
He didn’t mean he was going to literally kidnap her. He obviously admired her telephone courtesy and wanted to hire her for his business. It’s understood to be a figure of speech. Don’t work yourself into a lather!
He's probably got a half dozen telephone operators in his basement already ..
Issa joke
Wait a minute... You put your company’s phone number on your business cards?
GENIUS!!!!
Yeah I about threw my coffee at the monitor when they figured THAT one out...
LOL!! I know, funny when he said that. Maybe it wasn’t common back then in the 40s like it is today.
Used to call the operator and ask to be patched through to x city. Once to x city operator you'd ask for the business you wanted.
It will never work
I love the woman eating on the phone, that's so funny! This is great, it makes an educational topic fun and actually something you'd want to watch, rather than being lectured. Simply, these basic rules apply today. Be polite, don't keep people waiting ages, get the right info noted, and also it's OK to have a bit of fun and joke with customer service etc on the phone, it sometimes brightens their day.
The ladies are beautiful!
Today, even ignoring the social distancing requirements of covid, you could fit only half as many in the room.
Well, that was an odd phrase. I have never once had cheese with apple pie. They're usually fine on their own, but if you're going to accessorize, the go-to is a scoop of vanilla ice cream.
Only difference btwn the yelling now is that he'd be yelling at a computer,lol.
This one was especially entertaining.
Had a particularly busy day at my Vet office where I was a receptionist/tech. Phones ringing off the hook, and the girls at the front desk were busy handling the sudden rush of customers and phone calls, I was out there filing patient files, decided they could use a hand and answered the phone in my usual manner except one tiny detail, "Hello thank you for calling (insert business name) I'm Cathy, how may I direct your call?" The girl in the chair next to me, a long time co-worker started laughing and literally fell out of her chair. It was just my luck it was the boss. I could hear him laughing on the other end. The thing is, my name isn't Cathy. 🤣 I don't even KNOW a Cathy! Never did live that one down!
That’s hysterical. 😂😂
People today are RUDE when they call. They either put you on speaker phone because they are too lazy to hold the phone, or they are carrying on a conversation with someone in the background, or are banging things in the background because they are too rude to just talk to you. They also call on CRAPPY cell phones and they sound garbled. Or when they ask you a question and you start to answer they don't LISTEN and interrupt. IF YOU WANT TO TALK TO YOURSELF DON'T CALL OTHER PEOPLE!
I remember answering the phone@home and sometimes asking , 'Would you like to leave a message?" or " May I say who's calling?" and when the party at the other end would pass the information, I'd write it down in (Gregg) Shorthand. Got an A+ at the end of the 1975 school year! Keep on Truckin'!
10 4 big buddy !
Doing that now would get you into some deep sh - when half of it are spam calls or unwanted calls. Most people lie. And thankfully this is what texting is for.
The good old days. Why did I have to be born when all of this was over and done with? =(
"This is the age of communication. I can't get ahold of any person." -- Ray Bradbury, 2008.
Love the antiquated switchboard!
I used to work one of those cord boards for all the big hotels in vancouver. We did manage to be a bit cheeky sometimes.😁
You see kids, in the olden days, RUclips Instructional Videos were called "film shorts", and they were made by Hollywood studios. To view them, you had to go to a movie theater. Instead of seeing, "You wouldn't steal a car!" before the feature came on, you sat through shorts about etiquette. No, life-hacks hadn't been invented yet... In those days, we called that kind of stuff "common sense" and "problem-solving ability"...
There's nothing like angrily dialling a number using a rotary phone. Kids these days won't ever know the struggle...
LETS GO TO LUNCH BUT FIRST LET ME TELL YOU A STORY THAT TAKES ALMOST 30 MINS, DO YOU HAVE THE TIME?
NOT REALLY I'M HUNGRY!
WON'T TAKE LONG LISTEN......
People still need this informative training today
I would this to get updated and put back out. Cause all around it would do wonders.
i love that he mentioned pipes specifically :)
Whenever my husband calls his mother and whenever she calls him they always say to each other who is calling 🤣🤣🤣
.......such as the man at his desk speaking into the shower hose _pretending_ to dictate a letter. 😜😄
@ 5:55 that's the way my wife talks to me every night around 1:30 a.m. then she goes back to sleep and claims she doesn't remember a thing! oh my!!
Miss Boyle’s experience is what happens to me after I’ve gone through every menu option with digital voice and get sent back to the main menu…..for the fourth time! And when I finally get a real human, it’s some guy who says his name is Mike and has such a heavy accent, I can’t understand him.
My first paid job was at an insurance company in 2002. The company employed telephone operators to route both internal and external calls. Yes, I could dial a number and speak to whomever I wished, but there were times that I would call "Grace" and have her help me, especially when I was spinning a few plates. Before I ended my tenure, I made sure to call and thank "Grace" for her assistance.
That is some stock room, I must say.
We have become so advanced in technology that we can't even get the basics right anymore, which created a harmonious happy society. It is the law of diminishing returns, at some point the benefits of technology become negatieve. Have we reached that point yet a lng time ago?
Ahh, the old days when businessmen had enough time to chat about how they got their office staff to comply. I'm surprised he didn't offer the visitor a brandy!
My very first job was as an telephone operator for state government offices. Three tears on wire switchboard. Then changed to receptionist. Phone system was so easy then. All push button.
Now, it's just rude to call before texting. Seriously, I wish people would just text me instead....
I still find something to hit when I can't slam the phone down.
I looked up that address, and it's a suburban area.
Ha, the Secretary ,@ 5:25 reminds of Ms. Wiggins ( Carol Burnett show)
Oh wow. The frustrated transferred caller was Clara from the Andy Griffith show. 😊
Why is she using a sticky note pad at the telephone console? Those weren’t made until the eighties. When was this really made?
@Nunya Business No, they came out in 1979. Maybe she had something over her switchboard that could hold notes like a sticky pad.
5:02 - these days the boss would've fired her for not working fast enough and not being able to multitask 😅
God bless the phone!
I hate phones.
@@tubeblack35 You must be a pudgy InCel.
@@tubeblack35 Same but everyone must do these things. Company workers really don't know how to talk.
Does this include those telemarketers who curse at you too. lol
At: 0:41 " What do you want .? " 😂😂😂😂 Love it. ❤
Me in the morning at my first call lol
"Whaddya want?"...nuthin' wrong with that. 😊
See, SNL did NOT invent the cold open 😀
That Carter dame in the striped blouse who asked the question looks pretty sultry to be merely working in an office!
LoL telephone etiquette. There should be a video in today's ERA with internet etiquette. Or maybe presidential etiquette.
Til cheese and apple pie are things people eat together
Mr Burton rude af too. Wtf
I would have had to tell him I don't tolerate verbal abuse and ended the call! He was bugging out
All that yelling 😭😭
Obviously Burton and Miss Tanner put all that behind them. He acknowledged that he had some things to learn about telephone manners and they moved forward.
Let's hear it for Miss Barkley and Mrs. Carey!
I remember once, back when I was sorta what you might call an a**hole, and cell phones were not around. I was in a pretty bad mood when the landline phone rang. I picked up and said, "This better f***in' be good". I guess they didnt want to chance it cuz they hung up.
Well, maybe you've eased up now. Lol.
@@oldblackstock2499
If I havent, its probably time I got my ass kicked. Lol
But to this day I still wonder who called. 🤔
Back when live human beings actually answered the phone...
I love how the lady operator wrote the reminder to transfer calls to the stock room then used a “Post-It” note to put it on her desk! Time travel??
Yes, she was ahead of her time. For that matter, Scotch tape wasn't all that good in those days.
Hey -- Miss Boyd @18:40 was one of the satan-worshipping apartment dwellers in Rosemary's Baby...among many many other character roles in her career!
serious and undertone?
Who eats cheese with apple pie? 12:20 What kind of cheese? It's it melted on the pie or on a separate plate?
Wait for the dial tone? Who knew!
Reminds me of Lily Tomlin!
The phone numbers back then are weird
The beginning letters represent the area you were calling from, ie : ne7- ,,, , ne =northeast, etc
God I would have loved to work then...smoke in the office, acknowledge that you liked girls, speak your mind, take a real lunch break...
Everything but the STINKING ashtrays filled with smoldering cigarette butts!
I could live without that smelly blue haze of cigarette smoke floating around the office! But back in the day, an ashtray was a standard part of your desktop furnishings, whether or not you smoked. My "ashtray" was a shell from a large surf clam. Later on, I got a beautiful pottery ashtray. I still have both, but they now contain things other than cigarette butts (I don't smoke).
So.....apple pie and cheese, huh?
My office has a person to answer each call. I'm one of the Receptionist. Some people call and ask for someone by their first name. Not good. We may have several people with that name. When you call your friend at his house it's ok to ask for him by first name. But when calling a business ask for the person you want by first and last name. Don't tell the receptionist who you are unless asked. It's not needed, nor what you're calling about. Just say some6like this " I would like to speak to Robert Morris, please". That's all that's needed, usually. Or, "May I speak to Robert Morris?". Kerp it simple.
Can’t believe it’s 2020 and we’re still using numbers to call each other ☎️
We don't.... don't you have a smartphone? You only need to save it once to your contacts and use ai assistant using their name on voice command 😊
@@z3pedrountil you lose your phone.
Nobody talks about mr.Briton’s manners at 5:23
Wow I was doing it all wrong.
This film is s riot!😎😎😎😎😎
12:19 "Pad and pencil go with the telephone just as cheese goes with apple pie". Ha! 😅 😂 🤣 That was (and probably still is) such a mid-western thing... And it couldn't be just any old cheese, it had to be Velveeta. Yes... and we all now know it's a "cheese food", not a real cheese. Today, it's not even allowed to advertise it as "cheese".
If you're complaining about the new generation then you must consider that it probably was *your* responsibility to have taught us this. 🙄🤷🏾♀️
I think any "telephone etiquette" would probably start at not threatening to kidnap someone.
He just meant to hire her away. Not literally kidnap.
"Who dis?"
"And I'm too busy to argue about it!" (slams phone) Welcome to my world lol.
the phone company needs to come out with texting manners 101
A girl once thought I was creepy because I text in full sentences and rarely any emojis.
@@MegaKopfschmerzen Frankly those little girls, who use emojis, can go to Hell. No one will text them when they are 40.
Jessa DeLaGhetto Lmao
To all: so true, lmao 😆
Not to mention spelling & grammar.
I can imagine how these employees would deal with today's telephone menus. First there's the 1-minute spiel on office hours, location, directions, etc. Then "Please listen to this message carefully as our menu selections have recently changed" (they always say that -- the menus must change every day). Then "For Spanish, press 1, for a list of telephone extensions, press 2, to make an appointment, press 3" ... 90 seconds later ... "for the operator, press 0". By the time this is all finished, you don't even remember why you were calling. 🤬
or even who you called
@Richard Head I know! And I'm too embarrassed to say "I can't understand your accent", so I end up saying (over and over) "Sorry, I'm having trouble hearing you; could you please repeat that?" LOL
Or the ones that are like "Say 'help' or 'my account' or..." and never understand you!
Ain't that the unvarnished TRUTH!!!
@@soneil7745 Those ones make me want to pitch my phone out the window.
This video takes me back to my childhood. My dad had his office in the home & that's pretty much how we had to answer the phone. " Smith residence", "Shall I say who's calling?" or " I'm sorry he isn't home right now, can I take a message?" I felt like a 10 yr old secretary & loved it!
I was taught to say, "so-and-so residence" until my friends teased me too much
It's good etiquette. It was then, obviously, and it still is, although very few in the business world now seem to think so.
Now if I want to work for my uncle, I have to deal with 6 different online platforms blocking me and mis functioning at once for absolutely no reason.
Lol we had a similar situation. We always answered the phone with Hello Williams. And who shell I say is calling. And I'm sorry he\she is unable to come to the phone may I take a message. All our friends got such a kick out of hearing it. They would put on such a posh voice to immate us. My brothers use to get mad about it. But it never bothered me. I always thought they admired it because they really actually liked how it sounded.
@@lazyhomebody1356 I used to say that when I was at someone else's home to let the caller know that reached the right number.
Now the scammers are calling from India claiming they are from the IRS and sending the police if you don't go to Walmart, get gift cards, and read them the numbers.
Love the people who call them back and post it on youtube.
I always do a sound like "Hmmmm?" and if it's clearly a scammer, I just start screaming in fake Chinese. Bet they won't be calling ME again. Now that's phone courtesy!
Anyone who falls for THAT deserves it
@@GTA5Player1 Just use call blocking app and set up a "white list"...
@@TheOzthewiz Well, that just sounds too complicated for me.
Rex Warden Now that's what I call creative!
Wow! This phone etiquette and courtesy still applies for our so called " modern offices"!!!!
it's the people not the technology
Customers are much more abusive and uncouth. Nobody owes you shit once you start acting like that.
People aren’t putting up with that foolishness anymore.
This is why my grandpa is always very formal on the telephone. I really like that. i wanted to learn those manners and use them but my friends made fun of me when i used some of the manners i learned
People today dont have phone manners today
So what? Your friends could learn a bit from you (that's probably why they were so jealous, they made fun of you.) 😉
@@Michelle77Va They don't have manners, in general. Likely no room for them. Butthurt is taking up all of the manners space. 😉
You should still use those manners! Who cares if your friends make fun of you. My coworkers make fun of me because I sound like a recording when I answer the phone at work and they think I’m old-fashioned because of the tone of voice I use. I don’t let that change how I answer the phone. Be true to yourself and use the telephone manners you admire!
They have no class and not the slighest clue what proper manners are! Keep those manners always with you as they will advance you further in life than your "friends".
"Listen, sister!" Those women were about to go at it. That argument didn't sound staged. They have history.
Well, his screaming at her into the phone wasn't very courteous.
I'd say it was just perfect!
But he's a guy. In the 1940's.
@@g0i2023 no if's or butt's about it !!
This is actually a really good training video
Best telephone answering ever -- Farina (Our Gang) watching Grandma's store while she's out -- the phone rings, and he answers "Start the argument". Priceless! 😀