I just sent in my email with my info for a warranty as well. I hope they send me an entirely new headset. That would be such a relief and an easy fix to the problem That I've been having with my G933. Glad everything worked out for you.
Radon86 I’m getting a replacement g502 mouse from them within the next week 🤗 I emailed them about the problem I was having, they asked for the s/n, date of purchase and place of purchase. About two days later I received an automated response w/steps I could try to fix my product. I replied to the email and let them know I was still having the same issue, the next day I received another automated response asking for the s/n again, proof of purchase, and shipping address. I gave them all the required info and they replied a few days later and told me I would be receiving a replacement within the mail in 7-10 business days 😆
@@Rickyr1cardo Just contacted support because of the problem with my G502 as well. And most likely I will receive a new one as well. Logitech is great.
sleeping cat YES! My god, you have no idea how much i've been looking on youtubr and on websites just to see if different brand keyboards are compatible with a hyperx pulsefire mouse, T.Y.S.M.
Wow, you didn't even have to send yours back? I had to send my HyperX's headsets back which us good, but not as good as Logitech. I'm definitely going to try Logitech headsets after my HyperX's give in.
HyperX used to send out headsets like logitech, no questions asked kind of way but they sometimes ask for the headset back, which is fine if you're trying to use the warranty but if you're trying to scam them, you're shit out of luck and a bad person. tl;dr warranty is great on both sides, end users arent that nice
@@infalafel4642 I'm talking from the perspective of someone with a broken headset. Having to send yours back in, pay shipping and wait for the replacement is a hassle compared to Logitech's method.
Hey Man I have same problem with my headset. My headsets headband always pull off and The head level is constantly dropping 1 level lower while at the last level. I sent an e-mail for this. Is it acceptable?
Apparently not anymore. Logitech has been fighting me tooth and nail for months and has flat refused to send a replacement without sending in my headset first and waiting for their slow RMA process. I'm honestly surprised that it only took a week to get a headset as it's usually that long just to get a reply in broken english from their outsourced customer service center. They don't seem to care about customer experience anymore. I personally won't be buying their products again. This video is misleading at best regarding the timeframe and replacement process.
You shouldn't expect a replacement unit while keeping your old one in the first case when dealing with an RMA. That's not the usual procedure. Usually, you have to send your unit for repairs and you'd only get a new one if the repair isn't worth it. On the other hand, i had an issue with my G933 earlier this week, the left earcup and the mic stopped working or worked but with some loud noise. Did an RMA request and 3 days later with a couple of mails back and forth (in french by the way with impeccable grammar and such), my RMA request was accepted and a replacement unit is on the way right now. So no, i don't find this video misleading and no Logitech customer service isn't bad in my own experience.
Yeah I agree with djona12; My G502 had a corroded scroll wheel; I sent them a picture of the wheel and listed the PID and they sent me a new mouse within perhaps 2 weeks or so. My G930s are starting to give in now and im trying to appeal for a replacement or a approximate equivalent replacement since its no longer produced.
I too am having the same issue, first they say that they will replace them all they needed was the S/N, well I gave them this and they say they cannot find it in the system. I am like what they are your product how can you not find them. I am very upset with them
I just got a brand new G502 from Logitech after contacting them and telling them that I have issues with my scroll wheel on my old G502. Their support is still amazing...and I have to mention that I'm from Europe...since in most cases Europe receives trash support.
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I did not have the same good service you did, they put out an update and this update bricked my headset and they will not fix or replace them.
I just sent in my email with my info for a warranty as well. I hope they send me an entirely new headset. That would be such a relief and an easy fix to the problem That I've been having with my G933. Glad everything worked out for you.
what kind problem do you have?
yo where is serial number
I had the same experience with Spectrum keyboard, I buy only Logitech, past 25 years.
I Just destroyed my Arctis Pro Wireless for Warranty, it hurt so much, had to make picture of broken left earcup with cut off wire
Do u have the problem now ? When u got the new one?
How long did it take for logitech to reply
Quick, 1 2 days
my logitech G633 its the same but not a bluetooth headset. The mic just came off and i feel soo upset rn
Hey dude!!!! Please answer quick. I bought an expensive Logitech mouse from a local shop and it’s broken. Did you need to send a receipt???
Yes well Just try your luck or contact and ask them if its needed.
aye ty bro i sent a email and there sending me a brand new one
update: my HEADSET IT HERE TOMORROW :) TY MAN
Radon86 I’m getting a replacement g502 mouse from them within the next week 🤗 I emailed them about the problem I was having, they asked for the s/n, date of purchase and place of purchase. About two days later I received an automated response w/steps I could try to fix my product. I replied to the email and let them know I was still having the same issue, the next day I received another automated response asking for the s/n again, proof of purchase, and shipping address. I gave them all the required info and they replied a few days later and told me I would be receiving a replacement within the mail in 7-10 business days 😆
@@Rickyr1cardo Just contacted support because of the problem with my G502 as well. And most likely I will receive a new one as well. Logitech is great.
Can somebody PLEASE tell me what's his keyboard?
its from corsair not sure wich one they all look the same. but anyway look up corsair keyboards.
sleeping cat thank you dude :D, i have another question though. Would a corsair keyboard be compatible and work with a hyperx pulsefire mouse?
Or does a hyperx mouse HAVE to work with a hyperx keyboard?
sure should work fine. i got corsair logitech and razer sofitware on my pc no problems here :D
sleeping cat YES! My god, you have no idea how much i've been looking on youtubr and on websites just to see if different brand keyboards are compatible with a hyperx pulsefire mouse, T.Y.S.M.
can someone tell me how to send them an email, I am having major problems and i dont know what to do
best way is to create account at logitech support website and open a ticket/case there.
Wow, you didn't even have to send yours back? I had to send my HyperX's headsets back which us good, but not as good as Logitech. I'm definitely going to try Logitech headsets after my HyperX's give in.
HyperX used to send out headsets like logitech, no questions asked kind of way but they sometimes ask for the headset back, which is fine if you're trying to use the warranty but if you're trying to scam them, you're shit out of luck and a bad person.
tl;dr warranty is great on both sides, end users arent that nice
@@infalafel4642 I'm talking from the perspective of someone with a broken headset. Having to send yours back in, pay shipping and wait for the replacement is a hassle compared to Logitech's method.
I like your socks
veri gud i like
Have the same problems, i allso send a mail. Hopefully i get a new one😃
Its gonna get delivered tommorow xD
Hey Man I have same problem with my headset. My headsets headband always pull off and The head level is constantly dropping 1 level lower while at the last level. I sent an e-mail for this. Is it acceptable?
Apparently not anymore. Logitech has been fighting me tooth and nail for months and has flat refused to send a replacement without sending in my headset first and waiting for their slow RMA process. I'm honestly surprised that it only took a week to get a headset as it's usually that long just to get a reply in broken english from their outsourced customer service center. They don't seem to care about customer experience anymore. I personally won't be buying their products again. This video is misleading at best regarding the timeframe and replacement process.
You shouldn't expect a replacement unit while keeping your old one in the first case when dealing with an RMA. That's not the usual procedure. Usually, you have to send your unit for repairs and you'd only get a new one if the repair isn't worth it.
On the other hand, i had an issue with my G933 earlier this week, the left earcup and the mic stopped working or worked but with some loud noise. Did an RMA request and 3 days later with a couple of mails back and forth (in french by the way with impeccable grammar and such), my RMA request was accepted and a replacement unit is on the way right now. So no, i don't find this video misleading and no Logitech customer service isn't bad in my own experience.
Yeah I agree with djona12; My G502 had a corroded scroll wheel; I sent them a picture of the wheel and listed the PID and they sent me a new mouse within perhaps 2 weeks or so. My G930s are starting to give in now and im trying to appeal for a replacement or a approximate equivalent replacement since its no longer produced.
I too am having the same issue, first they say that they will replace them all they needed was the S/N, well I gave them this and they say they cannot find it in the system. I am like what they are your product how can you not find them. I am very upset with them
I just got a brand new G502 from Logitech after contacting them and telling them that I have issues with my scroll wheel on my old G502. Their support is still amazing...and I have to mention that I'm from Europe...since in most cases Europe receives trash support.