HI RAKESH, recently interviwer asking which challenges faces you faced in developing please give 1 video on issues in development,orchestrator, productions....
Sir thank you so much for such a valuable information Unfortunately there are very less vacancies in RPA Prod support Please make video on the career for support in rpa Thanks🙏
@@MukeshKala But thanks to you I been through this video and could crack an interview of one of the leading MNC for RPA prod support I wish the best for your channel and work Thabks
Failure notifications are send by robot - if that fails then the support person will. Robot also can direct log an incident in ticketing portal if we have that functionality - else the support person will.
Thank you for this video. It is very helpful. I have a question though. If we need to assign SLAs for solving these issues, how should we proceed? Based on your experience, do you have any idea about the possible SLAs that can be applied to urgent, high, normal and low criticality?
1. Urgent Criticality: - Response Time: Immediate or within a few minutes. - Resolution Time: Typically within the same business day or within a few hours. - Availability: Near 100% availability of bots to handle urgent tasks. - Monitoring: Continuous monitoring to ensure timely intervention if any issues arise. 2. High Criticality: - Response Time: Within a few hours. - Resolution Time: Within one business day. - Availability: High availability of bots during critical business hours. - Monitoring: Regular monitoring to address issues promptly. 3. Normal Criticality: - Response Time: Within one business day. - Resolution Time: Within a few business days. - Availability: Bots available during regular business hours. - Monitoring: Periodic monitoring to maintain performance and reliability. 4. Low Criticality: - Response Time: Within a few business days. - Resolution Time: Within an agreed-upon timeframe, which could be longer than high or normal criticality tasks. - Availability: Bots may operate on a less frequent schedule or as needed. - Monitoring: Occasional monitoring to ensure functionality.
Appreciate the Feedback Vedant - This was a Zoom Recording we did last Year - Can you please check any lates video and Tell me if you still feel the same .
A general guideline could be to assign 1-2 maintenance team members per 5-10 processes in UiPath Orchestrator, considering factors like process complexity, automation level, and criticality. Adjustments may be needed based on workload distribution and team skill levels.
Yes absolutely , Support role is very much critical in RPA … we always require support expertise to maintain the live processes and scaling automations
@MukeshKala for example if I want to try as developer I will prepare the resume with the project description like that if I want to try for support how to prepare the resume.
The project description would be for the projects you have supported , it can be multiple projects , a high level of project What was your role Frequency of project Incidents details Tools used for monitoring Ticketing system involved such as snow Any additional information
Thank you so much for this video bro!!!
Appreciate the Feedback.
Crystal clear vdo...thank u so much 🥳
Glad it was helpful!
HI RAKESH, recently interviwer asking which challenges faces you faced in developing please give 1 video on issues in development,orchestrator, productions....
Hello This would entirely depend on your projects and your experience… challenges should be from the project which we mention in resume
U can answer like,
Unwanted popup
Exception that u face
Selectors(wildcrd)
T
Thank you so much for this video
Glad it was helpful 🤩
Sir thank you so much for such a valuable information
Unfortunately there are very less vacancies in RPA Prod support
Please make video on the career for support in rpa
Thanks🙏
That’s true , actually I am not a hiring manager or recruiter so don’t have much insights on roles
@@MukeshKala
But thanks to you I been through this video and could crack an interview of one of the leading MNC for RPA prod support
I wish the best for your channel and work
Thabks
@@letterstome-w1qbro how is the work in support role can a non it guy can manage the work without prior experience?
Thanks for the video. very helpful
You're welcome!
Thank you so much
Thank you 🙏
hi mukesh, who will send the failure notification and who will create an incident? is it the end-users or RPA Support people?
Failure notifications are send by robot - if that fails then the support person will.
Robot also can direct log an incident in ticketing portal if we have that functionality - else the support person will.
Thanq so much 💐
Welcome 😊
Hi Mukesh,
I would like to say thank you so much.
Your videos are making me strong in RPA.
Please do a video on RPA Test Suite.
As soon as possible
Thank you for this video. It is very helpful. I have a question though. If we need to assign SLAs for solving these issues, how should we proceed? Based on your experience, do you have any idea about the possible SLAs that can be applied to urgent, high, normal and low criticality?
1. Urgent Criticality:
- Response Time: Immediate or within a few minutes.
- Resolution Time: Typically within the same business day or within a few hours.
- Availability: Near 100% availability of bots to handle urgent tasks.
- Monitoring: Continuous monitoring to ensure timely intervention if any issues arise.
2. High Criticality:
- Response Time: Within a few hours.
- Resolution Time: Within one business day.
- Availability: High availability of bots during critical business hours.
- Monitoring: Regular monitoring to address issues promptly.
3. Normal Criticality:
- Response Time: Within one business day.
- Resolution Time: Within a few business days.
- Availability: Bots available during regular business hours.
- Monitoring: Periodic monitoring to maintain performance and reliability.
4. Low Criticality:
- Response Time: Within a few business days.
- Resolution Time: Within an agreed-upon timeframe, which could be longer than high or normal criticality tasks.
- Availability: Bots may operate on a less frequent schedule or as needed.
- Monitoring: Occasional monitoring to ensure functionality.
@@MukeshKala Thank you for the reply. It really helps ! :). It did not quite understand the Availability. Could you please share some lights on that?
@@swarajpoonye7646it simply means when the robot should be available
Good video….I am experiencing some sound issues on this file…..only one speaker works….sound balance is not good….plz if you can fix this….
Appreciate the Feedback Vedant - This was a Zoom Recording we did last Year - Can you please check any lates video and Tell me if you still feel the same .
Have you got the same short of the Support model discussion on Blue Prism - Please do share that would help us to make a comparison... Thanks
This is not related to any Tool , This is for RPA as whole
Thank you so much bro
🤗
Hi.
Do you have any suggestion on how many people should work in the maintenance team per number of processes in the orchestrator?
A general guideline could be to assign 1-2 maintenance team members per 5-10 processes in UiPath Orchestrator, considering factors like process complexity, automation level, and criticality. Adjustments may be needed based on workload distribution and team skill levels.
Can you please provide some upcoming opening for product support role of rpa
Hello , I am Not an HR or Recruiting - However when i come across any job role in RPA - I post Here -
instagram.com/uipathtutorials/
Mukes what kind of Tools they use for RPA Production Support ( like Jira or Other ) Project Management Tools ?
Jira , Service Now
@@MukeshKala Thanks Mukesh
Hii which one is best developer or support role?
Both are Best , Depends on your Interest and Expertise :)
I have online test on August 6th conducted by uipath, so may I please know does it contain coding round for the role of " product support intern"?
Sorry ! That I am not aware as different firms have different criteria for hiring
I have given test today of ui path ...you can contact me.
Hai Mukesh can u make a video on Business Analyst Role and responsibilities in RPA journey?
Sure , I am not an expert in BA Role - would invite some expert from Industry
Does this designation have value in the market
Yes absolutely , Support role is very much critical in RPA … we always require support expertise to maintain the live processes and scaling automations
How to place the project description in resume for rpa support role
Can you please elaborate the question ..
@MukeshKala for example if I want to try as developer I will prepare the resume with the project description like that if I want to try for support how to prepare the resume.
The project description would be for the projects you have supported , it can be multiple projects , a high level of project
What was your role
Frequency of project
Incidents details
Tools used for monitoring
Ticketing system involved such as snow
Any additional information