So true. Can’t figure it out how to install it. The guy in the video diddle f&cks around for 20 minutes without showing the catch. Without this part installed it dumps litter on the floor. Thanks China for more stupid sh-t.
me too it won’t do a full 360 it stops halfway then puts the poop into the litter and then will do a 360 after the poop has already been dumped back into the litter !
For it to be connected to the app, you have to put the litter box into pairing mode. Press the "Auto" button on the front for 2 seconds when using the app and it should show up. Then just sign in to your wifi and it should work.
@@torys.4223 I just installed mine. I hadn't put the litter in yet until after I had plugged it in and paired, which seemed to cause my issue. The 'auto' light was flashing and after connecting to my phone and putting litter in, I tried to smooth the litter and it just sat there and went round for about 15 minutes. The litter (unused) all went into the bin instead of being smoothed out, so I unplugged it, put the litter back in the bin, reattached the trash bag more securely -I absolutely recommend checking it, there was litter everywhere- and then plugged it back in which seemed to fix my problem. I my cats haven't used it yet, but I'm sure it'll take them some time to get used to it. I'm hoping that it works the way it should moving forward!
My machine is not turning left enough to get the waste to fall into bin, so the litter box remains dirty and fill of shxt. How do I adjust that? I messaged the seller and they told me to just scan the instruction QR. It led me here! After spending so much time I found no such info 😢😤
@@TiAnnaShockya No, emailed customer service and they said I can take the gray mat out, but be careful not to break the clips !! i wasnt willing to break it. The smell didn't go away and I returned it.
@@MelodyUnknown-t5eit shows how to unplug and take off the tub. You unplug it; then open the little white hatch over the teeth of the tub, then you remove the tub, dump any litter inside, then wash it in the shower or bathtub. Then you dri it well and reattach it and close the hatch then plug in.
It would be helpful if the instructions showed how to attach the litter strainers. When I took the tape off as instructed, one fell off. I can't figure out how to reattach it. Also, I found a smaller stainer INSIDE the waste bag that comes already attached. It's hard to see inside without a light and impossible to see the inside of the front to attach the larger strainer.
Yes but how??? I had the same issue it fell off. I know it goes there because I used to watch it. Go around and around but I don't see how it snaps back on@@asghar..6146
Hey, I had that same problem too what you’re meant to do is to move the actual box to where you always want the litter to go back to. That’s how you center it, you can also move the box by going to the back and opening the backpiece to adjust it
Could you share what you looked up to find it Amazon? My cat chewed through mine and. I can’t find any company info 4 replacement. I also need to replace the grey inside liner 😭
My machine took not only the waste but also the clean cat litter, how can I fix it? The machine just came today. Btw my cat went inside and the machine still rolling?
Nice try…. You washed a clean litterbox. Now let us see how you clean a used one 😩. What a disaster. You can’t remove the yellow grate where all the wet litter is clogged. You will spent liters of water and still there is grit behind the grate. You can’t dry it either so when you want to use is there always will be water in it. This is designed by someone who never uses this machine. My plan is to dismantle the whole thing just to have it cleaned properly. Think twice before you buy it.
Hey, I just bought this product yesterday, since then my cats has been using it, bit the litter is not doing the automatic cleaining. I already reset the litter and is the same. Could some one help me?
1-8kg is ok. You can switch from automatic mode to manual mode for regular cleaning. Auto is off. Manually or via the app, click the clean option when needed.
I also have this same issue. I emailed the company but I have a feeling that it is not replaceable. Looks like there is some small band of silicone that is supposed to seal the rubber mat to the outershell that makes it almost impossible to replace
Inside there is one label that says it needs to be removed before use. However there are 4 plastic labels around the litter tray rim. Are they supposed to be removed as well because there is litter sticking to them? Surely they must be removed?
No issues so far you need you use a fast clumping litter and play around with the settings as far as clean time I’m using the arm and hammer hard ball litter because it clumps almost immediately and I set my clean time to like 4 min I will say though the bags they give you suck
Be careful with the clumping litter though- if it’s too heavy that can be hard on the machine door at the top- since it’s only held together by those plastic pieces. I use Boxie Cat litter bc it clumps but it’s lightweight and designed for litter robots
I use regular bags off Amazon with a drawstring. They work perfect if you look at what he's using in this video mine look exactly the same!! They are great..I just pull tight just as he does and then wrap the drawstring around.. you have to make sure you fit the bag under that lip on the bottom side then tighten the top and wrap . My bags are a small office can size
Después de 1 año, ha dejado de conectarse. El dispositivo no parece en la aplicación ni automático ni manualmente. Simplemente ha dejado de funcionar. Como se puede arreglar???
I liked the idea of this litter box, but the waste flap broke and now it just rotates the waste clumps back into the clean litter. Does anyone know how I can get a replacement flap?
I have had this litter box for probably close to 6 months and have had nothing but problem after problem after problem. It will stop turning, then it gets stuck. You can't clean it so the bag becomes wet and then urine and wetness drip down the side of the barrel you take it out to clean it and it always says it's not properly back on the Axis you take it back off try to put it on there again and it still say improper mount I'm really sick of it. I have had my fill with this Kitty PAN. I have had many self cleaning pans but none this troublesome.
My machine went to do it's first cleaning after the cat went potty and halfway through cleaning their litter it stopped and the auto is flashing. The barrel is now upside-down and won't proceed with the cleaning 😔
Can you switch off the round light - it’s in the hallway and at night it’s like a floodlight entering the bedroom - I’m gonna have to block it off somehow
Ik heb de bak net binnen en ik probeer de app op mijn telefoon te zetten maar de jongste kat nicky heeft het boekje al vernield ze heeft pika vandaar maar hoe zet ik nu de app op mijn telefoon kan iemand mij helpen?
Mine won’t stop turning the opposite way when cleaning, it collects the poop then turns again and drops it and then turns back to dump it but nothings there because it dumped it back into the litter. 😡😡😡
La mia macchina dopo 3 mesi non mi legge più wifi quindi non posso fare nulla con il telefono. Poi fa pasticci, si stacca il fondo grigio si blocca. La retina di ingresso si è staccata subito. Un disastro. Nessun aiuto dal venditore
This video sucks. I had a white plastic part that I had no idea what it was for until 2/3 of the way into the video and it was by chance I saw it placed on the machine.
Worst litter box ever I have had mine for 1 month and about to give it away for free that's how worthless this box is it's disgusting the boo boo gets everywhere nothing like the video
Only compatible with 2.4g network says in the small print when the app opens in the beginning of the video... this thing is a waste of money and terrible but if I can not clean a litter box everyday for a few months it'll be worth it
This is garbage. Is there a video for first time usage. This video is from the t-code on the device itself. The company website is was down when i check. This is a disappointment all around
Well good thing i got this for like 50$…… thing is a piece of trash. Person sent me video “showing it working” but can’t get the thing to do anything it’s supposed to for the life of me. Have app connect but nothing. Trash product. Save your money & time and get a Neekasa M1
What’s the use of the loose half moon shaped plastic part coming with the package for?
i’m wondering too!!
Litter catcher you attach it to the bottom of the front
Where do I put the small litter catching thing for the front?? It fell off and I can’t figure out where it goes back on
I have no idea. Did you figure it out?
@@moresalad221 No. I threw that piece away
@@JohnathanFOfficial It seems that it doesn't go anywhere. How is your litter box working? Does it work well and how often are you changing the bag?
@@moresalad221 it works fine. But false advertising. We have 2 cats so it’s like every 3-4 days instead of 15 or whatever it said.
So true. Can’t figure it out how to install it. The guy in the video diddle f&cks around for 20 minutes without showing the catch. Without this part installed it dumps litter on the floor. Thanks China for more stupid sh-t.
I had mine two days. The cats love it. I love it.
Smart life smart living is the app name
Thaaaaaaanks
Thank you! I hope that you always find the cold spot on your pillow!
No it’s not. I can’t find it
@@Yo_mama_wears_combat-boots
The app name is called Tuya smart
Tuya Smart or just Tuya
So i just bought this and i hit clean and the clumps aren’t going into the bag? Help!!
Did you manage to figure out? I have the same problem. There is no help on the manual or app anywhere.
me too it won’t do a full 360 it stops halfway then puts the poop into the litter and then will do a 360 after the poop has already been dumped back into the litter !
Same here
Yup, this thing is garbage! No wonder its been discontinued. All the pos reviews were obviously lies!!
Inside there are stickers that closed the part that exits the clumped litter.
Why wont it connect to my app? 😢
Same
If you're on a 5g network it jist won't work. Found out the hard way
Does it notify you when your cat uses it?
Yes
love how you can follow this video step by step and yet it wont connect to the liter box -_- and it wont stop cleaning itself
You have to add the app,smart life and connect it to wifi,super easy
Same problem here
For it to be connected to the app, you have to put the litter box into pairing mode. Press the "Auto" button on the front for 2 seconds when using the app and it should show up. Then just sign in to your wifi and it should work.
@@scoopearlyUpon starting up, mine wont stop cleaning and none of the buttons on the front work. Any advice?
@@torys.4223 I just installed mine. I hadn't put the litter in yet until after I had plugged it in and paired, which seemed to cause my issue. The 'auto' light was flashing and after connecting to my phone and putting litter in, I tried to smooth the litter and it just sat there and went round for about 15 minutes. The litter (unused) all went into the bin instead of being smoothed out, so I unplugged it, put the litter back in the bin, reattached the trash bag more securely -I absolutely recommend checking it, there was litter everywhere- and then plugged it back in which seemed to fix my problem.
I my cats haven't used it yet, but I'm sure it'll take them some time to get used to it. I'm hoping that it works the way it should moving forward!
How do you connect to WiFi on an IPhone?
Therebis a postal app...m.its 3 packages in blue
Could this video be any less useful?
Exactly!!
I ront know but the previous one I watched didn't have sound.. this one doesn't have useful sounds..
What the heck? Why bother?
Why is that? It makes very much sense
What is the part number to order more trash bags for this.
My machine is not turning left enough to get the waste to fall into bin, so the litter box remains dirty and fill of shxt. How do I adjust that? I messaged the seller and they told me to just scan the instruction QR. It led me here! After spending so much time I found no such info 😢😤
Same thing
Same problem here maybe they can make a instruction for this problem to solve
Did you try adjusting level as end of video shows? Perhaps that will fix things.
Same here :/ and i can't connect to the app to try idjustingthing
Just bought it. A link to your app would be helpful!
did you find the app? i can’t find it!
@@dianajadu534 weird…I posted it under your comment but it disappeared
It's called "Smart Life - Smart Living"
@@zylophic7524 thank you so much!
@@dianajadu534 You're very welcome!
Mine stopped working. Can’t find contact information for this company anywhere- not even on the printed material included with the product
Awesome videos. Thank. I have 4 cats😅
What is the name of application?
Just got one of these. Seems like more work than using a regular litter box. Hopefully this thing works and keeps all odor away
okay, so how do you PROPERLY clean the inside of the tub? Does the grey base come off? Is is just lysol wipes?
Did you figure out how to clean it
@@TiAnnaShockya No, emailed customer service and they said I can take the gray mat out, but be careful not to break the clips !! i wasnt willing to break it. The smell didn't go away and I returned it.
@@MelodyUnknown-t5eit shows how to unplug and take off the tub. You unplug it; then open the little white hatch over the teeth of the tub, then you remove the tub, dump any litter inside, then wash it in the shower or bathtub. Then you dri it well and reattach it and close the hatch then plug in.
Hi! Could somebody tell me if there is a way to put this litter box on sleep mode during the night? Thank you!
@innovative pet products how do i fix the barrel indicator icon? it keeps rotating and the sand mixes with the waste.
I recently purchased this and the panel is not working, any way or resetting ?
Just power on again
@ did not work at all
It would be helpful if the instructions showed how to attach the litter strainers. When I took the tape off as instructed, one fell off. I can't figure out how to reattach it. Also, I found a smaller stainer INSIDE the waste bag that comes already attached. It's hard to see inside without a light and impossible to see the inside of the front to attach the larger strainer.
attach it to the entrance’s bottom.
Yes but how??? I had the same issue it fell off. I know it goes there because I used to watch it. Go around and around but I don't see how it snaps back on@@asghar..6146
My machine came without a plug for the wall and I can’t find a replacement for it what type does it need?
Litter does not level at the center and always on the left. Tried all calibrations but does not work
Hey, I had that same problem too what you’re meant to do is to move the actual box to where you always want the litter to go back to. That’s how you center it, you can also move the box by going to the back and opening the backpiece to adjust it
@@redhybrid9309 I’ve tried this as well, but sand stays to the left no matter how I position it.
I need a new power supply for this. Anyone know what i should get and where? TY...
Found it on Amazon!
Could you share what you looked up to find it Amazon? My cat chewed through mine and. I can’t find any company info 4 replacement. I also need to replace the grey inside liner 😭
Hi, I need to buy a replace for the grey part that fits the sand. Can anyone please tell e me where to buy? I have the version with 1 flap, not 2
I have the same problem. The grey part is taken off. Did you find a solution ? Thanks !
Does it work with crystal sand ?
How can I find parts for this machine? What’s the brand of this machine?
The apps name ??!!!!
Tuya Smart
When I hit clean the clump is not going away? What can I do? Can someone help?
Try to use tofu litter
My machine took not only the waste but also the clean cat litter, how can I fix it? The machine just came today. Btw my cat went inside and the machine still rolling?
I just got it a couple weeks ago too so not an expert but I find that it only gets rid of excess litter if I have too much in there.
Nice try…. You washed a clean litterbox. Now let us see how you clean a used one 😩. What a disaster. You can’t remove the yellow grate where all the wet litter is clogged. You will spent liters of water and still there is grit behind the grate. You can’t dry it either so when you want to use is there always will be water in it. This is designed by someone who never uses this machine. My plan is to dismantle the whole thing just to have it cleaned properly. Think twice before you buy it.
After 2 months it stopped working how can i fix this?
Have you fixed it? Me too 😢
@@sh-qp5qt I have the same
Добрый день! Сегодня ночью туалет удалился из приложения и я его не могу добавить так как включаеться блютуз, как добавить его по новому ?
У меня такая же проблема удалился и не могу подключить к приложению что делать?
What is the name in Apple Store I can’t find the apps
Smartlife
La mia rechina mucho. Que se hace ahi?
Contact the manufacturer.
Hey, I just bought this product yesterday, since then my cats has been using it, bit the litter is not doing the automatic cleaining. I already reset the litter and is the same. Could some one help me?
It also says that my cat weights 600 grams, but ist 4kg so I think it´s nos sensing when they enter, as the app shows 0 enters
1-8kg is ok.
You can switch from automatic mode to manual mode for regular cleaning. Auto is off. Manually or via the app, click the clean option when needed.
What kind of Kitty litter does it take?😊
Both tofu cat litter and mineral litter are acceptable
Anyone knows how I can replace the litter box mat? Mine has a lot of scratches and holes.. I need to replace it. 😢
I also have this same issue. I emailed the company but I have a feeling that it is not replaceable. Looks like there is some small band of silicone that is supposed to seal the rubber mat to the outershell that makes it almost impossible to replace
Esiste in italiano ?
Inside there is one label that says it needs to be removed before use. However there are 4 plastic labels around the litter tray rim. Are they supposed to be removed as well because there is litter sticking to them? Surely they must be removed?
I removed them
No issues so far you need you use a fast clumping litter and play around with the settings as far as clean time I’m using the arm and hammer hard ball litter because it clumps almost immediately and I set my clean time to like 4 min I will say though the bags they give you suck
Be careful with the clumping litter though- if it’s too heavy that can be hard on the machine door at the top- since it’s only held together by those plastic pieces. I use Boxie Cat litter bc it clumps but it’s lightweight and designed for litter robots
How do I calibrate it?
It won’t go to the center
I can’t get mine to rotate
Che app usate?
Anyone have a link to trash bags that fit this litter box?
I use regular bags off Amazon with a drawstring. They work perfect if you look at what he's using in this video mine look exactly the same!! They are great..I just pull tight just as he does and then wrap the drawstring around.. you have to make sure you fit the bag under that lip on the bottom side then tighten the top and wrap . My bags are a small office can size
I bought bags for automated cat litter boxes off of Amazon
Después de 1 año, ha dejado de conectarse. El dispositivo no parece en la aplicación ni automático ni manualmente. Simplemente ha dejado de funcionar. Como se puede arreglar???
Where can i order a part that i broke?
The ''full'' light is always on my device.
Mine too
You have to calibrate it for the full light to go off
Yep Calibrate waste bin in the app
How to help my cat to adapt faster to this litter box? I think he’s only going there to pee:(
I liked the idea of this litter box, but the waste flap broke and now it just rotates the waste clumps back into the clean litter. Does anyone know how I can get a replacement flap?
I don't understand clumping time versus cleaning interval on the app
Me neither
For some reason mine after 1 month decided to stop working properly
When i calibrate it it stay upside down
I have had this litter box for probably close to 6 months and have had nothing but problem after problem after problem. It
will stop turning, then it gets stuck. You can't clean it so the bag becomes wet and then urine and wetness drip down the side of the barrel you take it out to clean it and it always says it's not properly back on the Axis you take it back off try to put it on there again and it still say improper mount I'm really sick of it. I have had my fill with this Kitty PAN. I have had many self cleaning pans but none this troublesome.
Well i just bought one 😢
same problem. i just had this for 24 days and its not working properly anymore 😢
do you have a solution for this?
@@DiannaPierpont Same here, worst purchase ever. It is actually faster and better to just use a manual box. This is pure waste of money.
My machine went to do it's first cleaning after the cat went potty and halfway through cleaning their litter it stopped and the auto is flashing. The barrel is now upside-down and won't proceed with the cleaning 😔
У меня тоже самое
Does anyone know why I don't get any notification if my cat uses the litter?
Are the notifications on? In app and settings
Can you switch off the round light - it’s in the hallway and at night it’s like a floodlight entering the bedroom - I’m gonna have to block it off somehow
Yes you can! Just put it in sleep mode 😊
Verbal instructions would help
¿Cómo reseteo el equipo?
Se desconfiguro del wi-fi y no puedo volver a enlazarlo
Deja apretado el boton auto por 2 segundos y debería resetear el wifi, sino apagalo desenchufalo y volve a prenderlo
Love it but wastes too much litter
Ik heb de bak net binnen en ik probeer de app op mijn telefoon te zetten maar de jongste kat nicky heeft het boekje al vernield ze heeft pika vandaar maar hoe zet ik nu de app op mijn telefoon kan iemand mij helpen?
have two and are great.
En español no lo tienen?
What is the name of the app
App doesn’t connect to my litter box. Can anyone help??
Mine won’t stop turning the opposite way when cleaning, it collects the poop then turns again and drops it and then turns back to dump it but nothings there because it dumped it back into the litter. 😡😡😡
Mine also have you figured it out
1:30
What a bunch of bull crap. I still don't know where the tray goes. What if my bag wasn't already attached, I would be in trouble there as well.
This device has serious connectivity issues
Seriously! What a joke. Is thr demo person a mute!!
La mia macchina dopo 3 mesi non mi legge più wifi quindi non posso fare nulla con il telefono. Poi fa pasticci, si stacca il fondo grigio si blocca. La retina di ingresso si è staccata subito. Un disastro. Nessun aiuto dal venditore
Just power on again
@@Innovative-pet-products I do it
Türkçe video istiyoruz
Where can I find the reset button. Again it lost Wi-Fi 🤬
Just power on again
Mine will not rotate anymore not since I took the tub off to clean it, why
How do you fix this, i have the same now..
i need a phone number. I didnt get the electic connection
I cant find the app
In het boekje staat dit. Wat er bij geleverd is
Machine will no long rotate HELP
Mine did the same thing, just will not rotate anymore
Have you fixed it? Mine too
Me 2. Please helpppp
This video sucks. I had a white plastic part that I had no idea what it was for until 2/3 of the way into the video and it was by chance I saw it placed on the machine.
Where did you see it 😂
Mine throws away clean litter
Can't open it can't find the plug
Only lasted 2 weeks 😅 and of course not clients support fricking Chinese products
Worst litter box ever I have had mine for 1 month and about to give it away for free that's how worthless this box is it's disgusting the boo boo gets everywhere nothing like the video
It works for 4 months, but now suddenly can’t connect the wifi, even i cant connect with the apps. Anyone can help me please?
Pudiste solucionarlo? Me está pasando lo mismo
Me pasa lo mismo
Only compatible with 2.4g network says in the small print when the app opens in the beginning of the video... this thing is a waste of money and terrible but if I can not clean a litter box everyday for a few months it'll be worth it
Funktioniert einwandfrei!
This is garbage. Is there a video for first time usage. This video is from the t-code on the device itself. The company website is was down when i check. This is a disappointment all around
Ne fonctionne pas
No está en es español
Dont work😮
mba udah berfungsi belum?
Have you fixed it? 😢
Well good thing i got this for like 50$…… thing is a piece of trash. Person sent me video “showing it working” but can’t get the thing to do anything it’s supposed to for the life of me. Have app connect but nothing. Trash product. Save your money & time and get a Neekasa M1
Gabisa connect wifi itu kenapa ya
Only compatible with 2.4g
This vid is embarrassingly useless
I never received my second box I ordered with the first one. They owe me $200. Ticktoc
🎉🎉🎉