THE OTHER COMPANY COULDN'T FIGURE THIS ONE OUT EITHER
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- Опубликовано: 27 май 2020
- This was another epic disaster call on a walk in freezer late in the evening, I was following up behind another company that has given the customer thousands of dollars in invoices and could not figure out the problem, let me know what you think down in the comments.
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You sound like the guy that charges more than most. But when you're finished, the customer doesn't need to call anyone again for a long time. I never mind paying extra for guys like you.
This is the guy that also said that you're not supposed to wire from the units on the roof but he still does it. He's no better than the installers that did this. He just happened to figure out this particular problem.
Some wording isn't recommended though he still does some wireing shouldn't do as aka nuteral to ground. He said he doesn't get paid enough. You set your own wages. Need to charge more. You get it right the first time. And no callbacks.
i just hate those guys that say they are the best and charge more than everybody else, but do a half ass job. its hard to find guys that charge more and do a really good job
@@jaysidhu3313 and when you get the quote for the job you feel faint and get 3 other quotes and hire the cheapest
@@jaysidhu3313 I am a Master Mudder. I charge LESS and STILL dont get hired . why.
Some people work for money, some people work for love, some people work for the satisfaction of doing things right. If you can do all three at the same time, you're all set
So true.
one reply no more
Great job!!!.... I got frustrated myself as u dealt with the domino effect. I need to be on ur team. Impressed.
Well I doubt anyone works because they want too!
@@darrellharrington2301, you are mistaken. I work because I enjoy my job. If I didn't enjoy my job I wouldn't have been doing it for 29 years........BUT THEY KEEP PAYING ME MONEY, so I keep going back. By the way, I'll be 73 in 2 months. Yeah.......I like my job!
I owned a repair plumbing service. What's really frustrating is to spend the time to correct other people's screw up, repair the problem and then have the customer complain about your bill, even though they had already paid double that from the other company. They never seem to direct there anger toward to people that caused the problem in the first place.
My housemate did the very same thing. I'm no plumber but I've followed one around for quite a bit of time. I understand that problems are RARELY what they seem on the surface, and usually the issue had been going LONG before the person ever took notice. She, and usually many others like you pointed out, they just don't understand. You've seen far more people like that given your profession than I ever have. People are already stressed, they just don't understand your job the way you do. If they did, they'd not be so angry. I understand though ☺️ It takes time and money and effort to do things properly ☺️
So true.
You know why I'm a handyman and I do nice work and often have to be brought in because they don't understand why something's messed up and I do my best not to bad mouth who it was however the gentleman that made the comment about how people are just fine paying for bad work and then when you give him a very kind bill because you understand the circumstances they give you a hard time!!!
In over 50 years in business I've never had a customer complain about paying me when I corrected issues. You sure you aren't a 'keyboard warrior'?
@@aday1637 The real skill is advertising for paying customers and filtering out the bad payers that get past your adverts. I guess a lot of them watch You Tube to try and not pay as well. Social media gives the impression the world has gone to pot. Plenty of customers willing to pay for fast and professional service.
I admire your ability to not instantly reset the breaker and see what happens.
Funny how I don't know nothing about what he's talking about but stayed and watched the whole video... good video
Me too.
Same lol
😁👍😂😂
I do know a fair amount in the field, enough to know better than attempt an installation that's beyond my knowledge and just enough to spot the trapped drain line.
And I know enough about electronics to know, "Fire, bad" for Frankenstein", "Water Bad" for electronics and connectors.
Yeah, started my careers as an electronics technician. Moved on when circuits were no longer troubleshot, but simply replaced.
Not a Damn clue but it was definitely interesting
You never want to talk smack about another crew, but at some point you gotta just say “Eff these MF’ers”
hahaha at some point right! your like" f these guys man!!! then you go get parts. haha
One of the essential rules of troubleshooting: you cannot trust the last guy, he was unable to permanently fix the problem
@@glitter_fart fkn genius! 😂
not only that but it give the rest of the industrie a bad rep. and if their shady work get property damaged or people hurt... at some point you have to warn people if not outright call some authority.
A bad tech blames the guy that was there previously and a really bad mechanic blames the tools. Put your head down, keep your mouth shut and fix it once and fix it right.
“It is 8:34 on Friday night” - as a HVAC tech if anyone asks me what it’s like in my line of work I’ll just send them a link to this video 😂
I’m a retired hvac tech of ten years, but this guy is in another zone, really smart and great job man!
Should always be a 1 time thing. Next time they call , they should be greeted with the "I'm sorry, your business/home no longer fits within our service area".
He loves his work! That's the only difference between him and .............. THEM ...............LOL!!!!
10 years? At what age did you get into the industry?
And this is why I stopped offering refrigeration service. I stick to regular HVAC and do limited commercial work. It seemed every commercial call I got was to bail them out from the cheep guys mistake. Only to find out they still used the cheep guy and only used me for a bail out. I don’t need that frustration
@Henry Ford III what even is liberal arts? I am from Germany, I don't know if we even have this here! What about liberal arts makes one qualified for managing a company? We have a degree just for that roughly translated meaning school of the economy of companies
@@supremebohnenstange4102 basically means they spent time in college and never decided what they wanted to be, and was there so long they were forced to graduate with just the basics, (language/math/science/etc). ;0)
You need to bill big for bailouts...
@@supremebohnenstange4102 It's called a "waste of time and your parents' money".
@Henry Ford III It's been going on for more than 40 years... Back when I was in grade school in the 70s, the teachers and counselors were pushing everyone who could fog a mirror to go for BAs in "Liberal Arts"
I went for chemistry instead, and via a tortuous path ended up doing a mix of chemical and mechanical engineering - industrial ventilation.
My career Plan F in the event of a major economic downturn has been to cash in my chips and buy into an HVAC company where I can make sure of having competent techs and getting things done right the first time...
Years ago I had a guy doing some work for me. He had a sign in his office. "shop rate $15/hr, $20 if you watch, $25 if you help. $40 if you tried to fix it yourself first."
Thats a popular saying in any repair industry
I've seen that sign in many places
Gunsmiths often refer to the GIB = gun in bag (box) of parts surcharge.
Good motorcycle mechanics have that posted in their shop.
@Robert Slackware well, if you know how to do it, do it, but if you hire someone else, trust them and leave them alone...common courtesy
You are the difference between a guy who actually knows what he’s doing and a guy that just throws parts at the problem. Good job.
Yeah, it's hell living in a world of idiots
You are right, but there are times with complicated systems when you have shotgun the problem in the interest of time. Of course, you must first check to make sure there are no shorts in the wiring or the receptacle of the component. The power check was the right approach in either case.
I'm retired now, but I really used to _love_ challenges like this. It feels so good to go in blind, figure out the problem, and walk away knowing that you've fixed it properly. I really miss that feeling, but...I got too old for this shit, as the saying goes. Anyway, respect for knowing your job, and caring enough to do it right. 👍👍👍😉
Calling you and dropping the other company is the best move they made.
The customer needs to take YOUR findings and sue the other company for that money back.
Alot of time. Not worth trouble
Sue them!
They hired them. their at fault. Liberal nonsense of liability like this needs to be gone. Do your research.
@@brandona4618 I believe that all vendors and manufacturers should stand behind the quality of their work and the assumption that they are skilled enough to perform that work to reasonable standards.
@@jeromeduffy9270 For thousands of dollars, wasted time, aggravation and principle, it IS worth the trouble.
RUclips logarithm is one of the most mysterious things in life..
*algorithm
Logarithm... you trolling?
Thanks to RUclips for showing this in India at 4 A.M. while my whole day watch history was related to News and only Arduino as the tech during last few days 😂😂😂😂
What a nightmare. If I was the owner I would be freaking out cuz I know that is a major expense to fix it. This guy is on top of everything.
When I saw the huge buildup of ice, first thing I thought is clogged drain. Didn't even occur to me someone would install a drain at the wrong angle.
You can't go wrong being a honest hard working dude
In the modern world hardworking and honest are two strikes .
Sounds like there is a lot more money in being lazy and dishonest though.
@@drumedorable is only fans for you? Join now and find out.
Amen!
Electrician and HVACR tech here. I had a call of a dam RTU that kept tripping breakers only to see burnt wires and shattered dreams. The other techs just used masking tape to insulate their spliced wires 😭
I have been in the HVAC business for 30 years, I’m an independent contractor, one man business. I get a lot of calls like this. It’s nice to be the guy people know will figure it out. Often it seems that many businesses and technicians in the field are scared to say this is just not my area of expertise. When people call with a problem that I know there is someone better suited to handle that problem, I’m not scared to recommend them call the other company. They almost always call me first after that, because the trust that I won’t put them in a bad spot.
Company’s really need to track employ performance better. Just because I have a universal HVAC license does not mean that I have the experience to work on a 100 tun centrifugal chiller in any efficient manner.
word.
A man must know his limitations
I bet the company has been going around talking about how the equipment was junk and cheap and its been their fault the whole time. I've seen low budget equipment with a quality install go years without problems and high dollar equipment with horrible installs that are nothing but trouble.
Cars are the exact same way... a well-maintained Cheapo special will last forever ... while a brand new multi $100,000 car will die early on because nobody cares about it. I can think of one person on RUclips who purchased a Range Rover for less than $4,000 because the technician before him destroyed the engine and then said and came in with catastrophic engine damage so they couldn't repair it.
If technicians would own up to their mess-ups ... stuff would get repaired for what it's actually worth.
Don't buy a car built on a Monday or Friday. The thing is alot of people doing all different kind of jobs screw up and the next person who takes a look at it. Only goes off what the stated issue is and don't think of why it is happening. Then use shortcuts to get it working, thinking they knew what they did to make it work and not thinking about the next person. Which I think is unprofessional and can cause incidents.
Jim Grady Agree, it’s all about a quality install, and start-up. I’ve installed hundreds of KE2 equipment with nearly zero problems. With over twenty years in the trade, I’m still hungry and watch trade videos all the time. I recommend this along with a few other RUclips channels to my younger techs. Keep up the good work!
Depends on how cheap you're going. I've installed customer supplied evaporators and condensing units with nitrogen purging and triple vac, but the copper on the evap was so thin and poorly coated that the whole thing was full pinhole leaks within 6 months from ant nest corrosion.
@@whatshappenedhere1784and willing to bet you that all of that el cheapo crap came with a tag that said "China" on it. The ONLY thing to EVER come out of China that lasted anytime at all was their Covid19 virus!
This sounds like an episode of HVAC Law and order special victims unit.
Dun dun
Wouldn't it just be Law *&* Order HVACU?
Very true. This is how things are these days. Everyone is so evil and greedy you have to know how to do everything just to get a fair price and a fair job. And that only happens when the government doesn't do their job.
Where there is no prophetic vision the people cast off restraint, but blessed is he who keeps the law.
Proverbs 29:18
**Special vacuums unit**
Been doing this for 41+ noughdoubt .......amatures at play ... Bill bill bill
And what did we learn today kids...
Cheap installs are REALLY expensive.
I like how you say "potentially made a mistake on the install"
Clearly that is a complete balls up from start to finish!
"ok, nothing blew up, so that's a plus" HAHAHAHA I mean that goes for anything!
Unless your a demolition tech, in which case that's bad.
Nathan630pm, Fixing somebody else's fuck ups is often full of dangerous surprises, when it comes to 208V 3 phase power, and wet environments.
@@Lumby1 haha yeah I totally get that! I just loved the comment haha
Electronics ALWAYS have magic smoke inside ... as long as it stays inside the component(s) are usually happy and do their job ... when they smoke that's there retirement time
I was in the automotive business for 12+ years and I’ve said the same exact words when starting a replacement engine lol
Can't believe you messed up someone's CASH COW ! ! ! they had a great thing going ! over a year of work and payments and you come in and solve the problem!?!?! what were you thinking??? the other company is so pissed at you right now !! ! Too bad companies don't have to pay retribution for incompetence! Not even a straight refund!?
someone's retirement been ruined.😄
Reminds me of the scene in Rococop:
ruclips.net/video/YyvHqYu_KXI/видео.html
@@RealPackCat I'll buy that for a dollar!
@@RealPackCat That scene is perfect lol.
that is funny right there... Cash cow... OMG!! you are too funny ...
As an HVACR tech I feel for him. when you go behind someone else you have to undo everything they did just so you can find the original problem. sometimes the wiring is such a rats nest I have just pulled them all and then reinstalled per the diagram. Then at least I know that is eliminated. And remember rule #1. don't let the magic smoke out of the controls! :D
The Mike Holmes of refrigeration right here. ''Make It Right.''
So satisfying to watch someone who knows what they're doing cleaning up after someone who didn't.
in all fairness, the previous company probably under pays and doesnt train their techs, a guy working 50-60 hours a week barely making it is not going give you quality service
@@change929 There is no excuse for doing crappy work. Just because you you think your boss is not paying you enough that doesn't mean you should take it out on the customer.
You’re a professional period you didn’t just do a band-aid job you went the distance and found the problem painstaking. Great job 👍👍
Agreed
Anyone can replace parts, get er running and walk away. It takes an actual tech to find the root cause by investigative method to ensure there is no recurrence. Well done sir.
w o r d ! . . .
I’ve been a commercial boiler tech for 30 years. Must say I love your technique of troubleshooting/ good job. Sometimes it is the simplest things that’ll solve the problem . Had a customer on a commercial boiler with a heat exchanger that put a valve on the drain pan that caused nothing but O2 sensor issues because the valve is not supposed to be there.
Thanks for the nice words bud!!
I partially blame the restaurant for letting things go on as long as they did with the first company
Damn good job!!! Reminded me of my time in USAF during Vietnam war. I was a WCS mechanic, which meant my system controlled all aspects of all weaponry. Missiles, bombs, gatling gun, Radar, scopes, wiring, computers, hydraulics, the radar system ( klystron, antenna, synchronizer, power supply etc)...a complex system. There were times pilots would return from a mission and would "write-it up" because of some malfunction. A guy like me got the work order, grabbed my little tool bag, trucked out to the flight line, (bombs, missles, ammo EVERYWHERE!!! jet powered generators for electrical power, jets taking off after-burners screaming)... 24/7...we were in an all out bombing campaign (hey, I was 20,21,22, and just trying to stay alive and go home. Just did my job) opened up the system, fixed it, signed off...next!
The radar klystron's wave guide system had to be pressurized. Air has a resistance to it, so the system needed to have a consistent pressure to operate. If it lost pressure, you tost radar. You lose radar, you lose your sight AND your teeth....so you can't see what's coming, and even if you did you couldn't do squat about it.
So....Capt Ritchie, (the only front seat pilot Ace for the USAF of the entire war) wrote up..."lost radar at altitude." 2 times others in my shop tried to fix it. Both times they returned with "CND" (could not duplicate). So... when he came down and this was the 3rd time his radar failed him, and he wasn't happy. I don't intend to brag, just tellin the whole story...but I was the ONLY guy in a shop of about 60 mechanics that received Superior Performance Proficiency Pay (SPPP)...cuz, like you, Mr HVAC man, I knew what the F I was doing.
So...now I get this write-up...they "explain" to me I needed to demonstrate my proficiency...lol...that this Capt was P.O.ed.
OK. Lose radar at altitude? Means 1 thing and 1 thing only. a loss of pressure, or , as we called it a slow leak. They couldn't duplicate it. So they wrote it off and went back to the shop.We had machines that would pressurize the system for troubleshooting purposes, and then you watch the gauge, see the pressure goes down then look for a leak. I didn't NEED to duplicate it. Sheesh...I was shaking my head at these dumbasses. THERE WAS A LEAK!!! That simple. Duplicate or not didn't change the fact HE LOST RADAR AT ALTITUDE.....now 3 times!!!!!! So, Somewhere in the waveguide, which had about 8 or 9 connections, plus the guide twisted and turned and sometimes got a tiny hole in it...very rare...but somewhere , there was a leak. I just had to find it. I didnt NEED to troubleshoot it, the pilot had already done that for me.
All I had to do was go to the maintanence log, look to see the last time they opened the system , saw WHERE they opened it, I then opened it....and there it was, a twisted o-ring. Put in a new one, a little vaseline smear, closed it up, didn't even check it over. I knew it was a solid fix. His bird never ever had that problem again for my last 6 months ( I was there 30 months). Later that month , he got in a cpla dogfights, my radar worked , a cpla missiles missed, but he shot down 2 in one dogfight, came back, shook my hand. He is now a retired Brig General. Then he was Captain Steve Ritchie, pilot of the F-4 Phantom from the Triple Nickle (555th) at Udonthani, RTAFB (Royal Thai AF Base). He had shot down all 5 in a 4 month period after I worked on it. There were 2 in May, 1972. He got 2 in a single dogfight in July, 1972, and his 5th in Aug 1972. Oddly enough, different pilot from the same AF base, Udon, but the other squadron, the 13th, Fighting Panthers, also had 4 kills. So, there was a competition for getting to an Ace. I worked on his plane as well....everal times. There were about 40 F-4s there, so, after 30 months, I had worked on them all.
3 Cheers for people that know wtf they are doing!!!!
Great fix Mr HVAC guy.
That was a really awesome story to hear. Thanks for sharing! And thank you for you service!
literally no one asked for a biography
Those he shot down in the dog fights probably had leaky waveguides.LOL
Great story
Thank you for serving
i'm a water treatment/softener engineer and the times I've had to rectify other peoples stupid mistakes is ridiculous.
guaranteed the original installer/tech got good earnings from cocking it up.
There is a difference between techs with passion and those who just look for the pay cheque.
I have found where a walk in freezer had a huge ball of ice under the evaporater, and was told a lot of people worked on it . They couldn't find the problem. First thing I checked was the drain heater. It was bad also the drain line was not connected. Nor was it pitched correctly. After correcting these problems its been two years ago working just fine. Nice video great to watch.
I'm a mechanical engineer that designed custom walk-in chambers for 20 years. I know exactly your frustration. The things I've seen people do are unbelievable. I would typically get sent out on a service call after five or six people have made undocumented changes to the electrical systems and still problems persist. I've, stupidly in retrospect, been told I'm not allowed to shut chambers down and have worked on operating chambers with live 120 VAC/208 VAC/3-phase/60 Hz electrical systems. On one job I got shocked four times. I've seen obviously just plain dumb things done by technicians that defy common sense and yet they did it. I would typically be sent out after nobody else managed to fix the initial problem and usually created a much bigger nightmare for me. Looking back I must have been a glutton for punishment. But I always managed to fix the problem sometimes with a lot of cussing and disbelief of what others had done.
Correction: "I was a service tech with a mechanical engineering background" .... and must have been a glutton for punishment.
My brother went to work in the tech. and start up part of a major dehumidification manufacturer. Some of the stories he's told me, I mean these are $50K t0 $200K pieces of equipment. Had one installer call with all kinds of issues, when asked about pumping a vacuum and how many micron's! Oh we don't have time for that, we just give it quick pressure test and charge them up. Gee I wonder your having problem, brother couldn't make him understand why it was so important!!! He pushed on up to his boss's as to weather they were going void the warrantee's. A lot are weed growing factories some of these factories can have 10 to 30 units on the roof, crazy!
Do you drink
Never risk your life for a job, you don't know what devious trap is waiting for you. Assume every surface is live when you come to a new site and always cut the power before even opening boxes and enclosures!
"This thing is full of water,,,,,,, I wonder where the shorts at? " Very funny.
This company needs to be put out of business. I believe they hired inexperienced tech's, put them in a truck
and threw them to the wolves. They were obviously trying and had called tech support numerous times.
They were overwhelmed and had poor pipe fitting skills, poor electrical skills and no support from the company.
you forgot the most unforgivable error. Earth to neutral on a door heater.. means potentially lethal consequences.
A man applys for a job at a refrigeration company. He is asked do you have any experience with the refrigeration industry ? Answers yes. Many years. Your hired! Turns out that experience was walking into Beer Marts cooler.
Lots of liars these days. Used to be shame. Now, no morales. No conscience. No scruples, no integrity.
Then at least you'd have seen a working example...
As a licensed Plumber/fitter for 37yrs, I am impressed by your trouble shooting knowledge and your drive to find and correct the
Multitude of problems! I would bet
The other "technicians" couldn't even read the schematic.
What I found cool was you were able to hear him think. Many techs talk to themselves and figure out what to do next. Who better to put with yourself? Some people don't understand your approach. You are doing what law enforcement detectives do with a whiteboard in your head, with dialog.
Your relaxed enough on these jobs to see the smallest detail... a stressed out tech gonna miss all kinds of stuff
Chris Moore *You're
Or one that just don't have the competence.
There maybe a confluence of factors. Getting to the next job, complacency, lack of knowledge, warranty vs service contract.
In the back of my mind, I'm wondering if suing the former company is worth it. Sometimes just pounding the former service company on social media is more costly than a lawsuit..
OK... let's guess... it would freeze up, shut down, they'd turn it off to fiddle with something, the ice would melt, it would work for a while, they'd charge for the "repair", later, it freezes up again, ... again and again for a few years? Interesting business plan.
Step and repeat! Yay! For the win! No, seriously you're correct. It's horrible!
Silas Marner there’s a simple explanation. They got this restaurant confused with their bank. 🤨 Joe Biden, the Government and the Media are trying to convince Americans that the same thing happened to Hunter.
Yep, exactly what is happing with my home AC. But the real problem started with Choice Home Warranty. I paid for three years of warranty. They denied every claim from the month after we moved in and is still a problem. They have been sued for millions and continue to get away with their fraudulent approach to the warranty. We had to pay cash for a new compressor, for a new fan, new heat exchange, and freon replacement. It all started with the fake OKay from the purchase inspector, then the resultant compressor replacement, then it was freezing up, which required the replacement of the fan and finally, the cooling declined slowly over three months u until the freon had escaped. A cracked fitting was the reason. But how had this plumbing line function for 12 years and then cracks after the fan was replaced?
I don't do refrigeration but I've been an electrician for 30 years. I know, all too well what it's like walking into a nightmare. Good job!
My brother had a similar situation even though it wasn't HVAC related. A few yrs ago his company was bidding on a job to rewire the alarm system in the Balto city jail. He took 1 look at the wiring overlays and rewires done over the years and walked out. They had 75% of the system bypassed with spaghetti wiring and when the wind blew strong enough the cell doors in an entire wing of the prison would open by themselves. It happened when he was there, of course they cancelled their bid and never went back. They didn't have the budget to replace the system, they were looking for another patch job.
He should have contacted me. I know a welder that would gladly weld the cell doors shut and stay within the budget.
I was at a friends house replacing bathroom sink faucets and tub/shower fixtures to a brushed nickel, when she says that her washing machine keeps running hot when she does a cold wash. She wasn’t sure if the washing machine wasn’t working right. I told her that I’m pretty sure the installers attached the water lines backwards. Sure enough that’s all it was.
That’s not the same as you, but following somebody’s mistakes is both frustrating and amazing.
My last landlord installed the washing machine lines himself. Blue handle for hot water, red knob for the cold water. You'd be surprised how long it took me to figure that crap out!
My dad has a heater for his pool but every 5 minutes or so it would make a banging sound and shutdown, restart, and continue the same cycle. It did heat up the pool but it always seemed off and took awhile. After a couple years I decided to have a crack at it. I RTFM and within five minutes l found the problem. The "professional" installers who've been doing this for years and years put in a bypass valve between the input and output of the heater. The heater already has an internal bypass valve. You are only ever supposed to install an external bypass if your filter motor exceeds a certain amount of HP which this was well under. As soon as we piped the external bypass out and did a straight in and out it's been running like clockwork.
The last plumber in my house did the following . . Lifted bathroom sink, lost his balance , fell with sink striking bath tube.. chipped bath tube.... continuing his fall the man fell against the toilet. It was knocked loose and leaked at the drain. The sink faucet was six years old and rusted so it leaked from the underside!
Continuing on, i didnt dare call the three hundred dollar plumber again, pulled the commode , discovered the $13,000.00 bath room renovation six years ago left one side of the commode flange hanging in mid air! It anchored on one side only !
No permits often equells shoddy work.!
My wife did the bath renovation on her own and used a big box store who provided that $150.00 fuxture from China and the contractir who got squeezed out of any profit in this job .
That's not a bìģgy.
Just swap the hoses dog.
I had a similar experience, my classroom had a dedicated heat pump (one of fifty in the building) that never really worked 88 in the summer and 50 in the winter. After a year of techs coming every few weeks to tell us the unit was working correctly, I blew a different company’s tech’s mind when I took a sheet of paper and held it up to the air vent. Instead of blowing the paper away it was drawn to it. They had installed a top-down heat pump instead of a bottom-up unit reversing the returns and the vents. The returns had dampers to prevent back flow and closed venting the conditioned air into a make up air loop.
One piece of advice I have for anyone troubleshooting something. Sometimes you got to undo what the other guy did and start over
Amen
Well done, our industry needs more conscientious people like you.
I have a sick love for cleaning up terrible work like this. It’s what makes good service guys so valuable to begin with. It just blows my mind that people put up with these companies and don’t mind getting bled dry. They only call after the company gives up on their own work.
At least you're not in the situation where the customer bought their own stuff and installed everything themselves and you have to tell them it will cost 10 times more than they have invested and you add 2 times just to undo everything they done themselves.
That's what you can expect when you're the first time called to a customer in the IT business 😂
What do you mean I can't use these Nortel phones, Cisco switches, and Linksys APs to build the company network? I got a great deal on them from eBay, they said they are all working! Make it work!
@@matthewmiller6068 LOL
Now that I've left the last company I was at, I very much pity the person that will fruitlessly attempt to decipher how anything worked at all and then work themselves to the bone trying to jump ship to a workable system. I did inherit the system but I freely admit I didn't do much to try and fix it myself. My condolences for the job you do. At least with wires you can see where things go and they leave skid marks when something goes south.
@@matthewmiller6068 And the front desk lady's cousin is real good with computers and he set it all up. I need you to fix it in about an hour since you charge so much. Serenity now!!
Nsw it was professionally installed by their 16-year-old nephew
One's integrity has a soft-spoken quality that is the greatest advertisement no money can buy. Your efforts and approach to this situation were outstanding. Not only do I enjoy your remarkable technical skills and vast knowledge, but your statesman-like chiding of the prior technicians (if we can call them that) who installed the unit and pretended to repair the unit was genuinely kind and generous. You are going places, Kiddo. I am 71-years-old and have been a general contractor in California since 1991 and I have never had a complaint filed against me. Honesty and one's best effort pays tremendous dividends. Yep, going places. Going to some really good places. Thanks.
That was just insane how one thing really leads to another, and all because that company couldnt put on a drain pipe correctly.
I worked many years in the automotive repair industry, it's amazing the stuff that I would get where I have to fix what another shop messed up. I can't believe what people are willing to put their name on.
Me: what to do this morning.
RUclips: have we got a story for you.
Yeah that certainly was a story that took me a few trips to complete
I'm just a PM Tech for right now, but your videos help me all the time. Thanks man keep up the great videos!
Like the saying goes " you get what you paid for" it never gets old. Awesome job, I kind of had an idea something was shorting out due to the ice up once you put put camera on it. Great job man!
Incidentally, the evaporator in the video is not a deep-freeze evaporator but a normal cold room (approx. 41 ° Fahrenheit) evaporator. The slat spacing shown is too low. About 5-8mm freezer and 2-5mm fridge are normal Since the heating warms the surrounding area when the ice defrosts (as with breathing -> "fog"), the water condenses again on the cooler fins and cannot drip off since only small amounts evaporate in the spaces between. Keep it up! thumbs up
Well spotted Sven S , that job is a total nightmare!!
My heart sank when you pointed that out, and I'm just watching the video!
Ran into the same crap in my days, years ago saved another company in being sued due to them being the last ones to work on an oil furnace 5 yrs prior to the house burning down showed up at court with the cover that had a manufactures sticker on it saying the unit was to be serviced by a qualified service technician annually, kept the other company from having to pay for stupidity of others.
As a former tech (computers), I can feel for ya. But it's always satisfying to get to the REASON for all the failures.
Brings back memories. Part changers amongst us. No callbacks and honesty. Good job 👍
This is another case of a 5 cent nut causing a million dollar problem. The simplest things are sometimes ignored because techs have a tendency to over think issues. I am guilty of it as I'm sure you are too. But anyway great job! This looked like a headache.
Love how you edit this as a whole episode without having to wait for the resolution.
Does this mean you will provide them with future maintenance?
SO cord is rated for 600V and SOJ is rated for 300V. The "J" just means "Junior". I once had a guy to literaly cut 2 blades off of a 4 blade evap fan after being told not to. Then he would not replace it. Last time I used him. Idiots everywhere.
Thank you for being professional. Unfortunately it seems to be a thing of the past nowadays of ppl taking pride in their work. Me and you are just alike and I too get to fix tons of other ppls crap in my line of work. It makes me so mad when I go out of my way to make sure something is as good as it can be while I'm charging the same or less than other companies that are just butchering stuff.
Doing it right the first time will have the clients calling you back because you are honest and reliable.
As a former instructor, I appreciate your methodical "big picture" approach to troubleshooting. Finding the fault(s) is the critical first step in a repair. Taking time up-front to carefully and thoughtfully consider what is happening, or not happening, is time well spent. Looking through the customer's service records was a sign of true a master repairman. Outstanding! When a customer is satisfied with your work, there will be repeat jobs, and great word-of-mouth referrals. Let the other guys keep hacking-up their jobs, and focus on providing quality service to your customers.
100% and if I may add, there's no good reason to focus on how bad the last person or people were, but just to fix it. "Talkin trash" about past work just adds negativity, and more so may draw scrutiny to anything that you do. I got that one from my pop.
@@LTJR. same here, mine said "if you can't say anything good, don't." not being a Kiss & Tell type gets you a positive rep among other services as well, and some may even recommend you if they can't figure it out--best advertising in the world!
Those invoice was the system log.
@@LTJR. yeah that true but he didnt mention the company name the restaurant find out late that why the restaurant him.
Customer was dissatisfied with the last co and they got repeat work
It’s actually nice when you show starting the evaporator up.
I'm a spark, and know THAT feeling Oh so Well🤬!. It's like you said.. you don't get paid enough for this. Ha.!🤣!.
Happy to know people like this guy are still out there . stay strong with your morals young man. Danny Woodliff
sounds like the same guy who told my friend her hot water tank needed to be replaced..it was simply her pressure relieve valve went bad...his 700$ replacement cost her 30$..and dinner...lol
The owner of the restaurant needs to sue the other company and recoup the money they spent that should have been covered by the installer as it was clearly shoddy workmanship/ improper install and they should not be paying to fix the unit at all! If the original installer or one of their techs that worked on this unit see this you should suggest to your employer that they make this right with your former client!
Sue?! Only the attorneys win. A business has to write it off and keep going (with new service company).
Best justice is to tell the entire restaurant businesses in the area to avoid that company like the plague.
sue sue sue. let me guess you're American
The BBB is the place to start. I was on the other side of things when I was service manager at a small avionics shop (general aviation). During my time we answered two complaints and saw fit to adjust the bills, an average of about 50%. Both were labor intensive jobs, because of design problems in one case and a botched repair elsewhere in the other case. After the adjustments we barely broke even, but our reputation was intact.
If it ends up going to attorneys the BBB record is a great starting point at no cost.
@@flagmichael Agreed, put in complaints with local as well as BBB. Along with word of mouth and spreading around to other nearby local business in the industry. Stay away from x company, instead use y. With enough complaints and word of mouth, that bad company will start to see decrease in business which will impact their bottom dollar w/out a need to go through the expensive lawsuit especially since it was all already done and paid for. At the end of the day, hit that company where it will really hurt, its bottom dollar and being able to stay in business. Now IF not all paid up, then sure it might be justified to go through that extra hassle of a lawsuit. But again with complaints already listed on file to start off with and back up such a lawsuit even more.
I have zero experience on this subject matter but it’s fascinating to watch. Keep it up 👍🏻
I really enjoy watching your videos and showing what you do. Its amazing how companies are incompetent and rip customers off and / or just plain don't know what their doing and / or don't care as long as they make money. I hope the restaurant sued them or ask for a refund after a true professional who knew what they were doing could expose them. At the very least get them to stop what their doing and get some real training or have pride in what their doing.
Q: who is this guy?
A: somewhere in-between an electrician and a plumber.
Yester McBeetur, Industrial/commercial HVAC is a lot more than just electrician and plumber. You don't need to be a plumber to know that water doesn't run uphill, or an electrician to know how to follow a wiring schematic or installation manual, but it helps! The original 'installers' were unqualified, and wrecked a bunch of expensive equipment, then charged the client for all the parts and service calls over the problems they caused. I'm surprised someone wasn't electrocuted.
Haha! You have no idea how accurate you are,
When I did it almost three-quarters of my refrigeration service calls were either bad drains or crappy wiring!!!
A technician who knows what he is doing - excellent diagnosis - worth his weight in gold.
@@EddieVBlueIsland Maybe would could ask some of those bright minds to do a crash course in medicine to make a whole new class of super doctors.
Maybe he's McGuyver
This is usually what happens when you try to save money, and go with the cheapest bid.
I'd bet the other company is happy it's finally fixed so they quit getting call backs
Great video Chris. over one million views that's great. You are a good example what a technician meaning.
People wonder why I chose to retire early being a lead service tech. I was so glad someone else understands what goes on. My wish is beginners would watch this and 1. Learn to read the install manual before starting, 2. Realize you have to understand electricity to do a good job. 3. Drains cause so many nightmares, so do it right the first time. Yes even at EMC, Yahoo and Google server rooms this was happening early on. Let guys know a clogged drain cost a residential owner 7-10 K when their ceiling is damaged due to a drain sloppily installed. Glad I found your channel. I'll subscribe.
Electricity, water, and air (or any fluid) all have similar characteristics, except gravity in liquids
One thing I noticed is that some people that have installed the same type units tend to think that they know it all and don't go back to the install manual to double check that nothing has changed vs a previous install. The companies do make wiring and electrical changes that never get mentioned except in the install manuals. They could have installed 10 of the exact same units prior to a change made with no issues and then the next one they installed gave tons of problems.
Sometimes it pays to compare the install manuals to older versions of the same model to make note of changes made. Then add to that some get used to the newer models and get a call to service an older model and run into the problems of thinking the older model needs serviced like the newer ones they are used to. Not all of the same models by the same manufacturer are the same year after year.
Read the instructions?! But my uncle always called that the "Idiot Sheet"
Customer: So what was wrong?
HVAC VIDEOS: *Yes*
What wasn't wrong was the question......
It is good to know there are good service techs like you around that know the correct way to fix things.
I was a maintenance electrician for decades and I know how you feel when you walk into a situation like that. Good work troubleshooting!
The commercial refrigeration industry is going to be really hurting in the future. I've been doing this work for 25 years and the quality of work gets worse every year.
I started watching your video because of your work ethics I know some other companies scam their customers without any remorse, but I believe in karma I think god will bless you for the way you are.
So I do appliance repair. I know most of these components, but mine are smaller and more buried.
Thankfully a refrigerator is designed so if you have a drip line clog (smaller tube) it floods the refrigerator, but saves the equipment. (Sadly occasionally at the expense of the hardwood) The bottom pan fills up, and you get a dribble of water out the door. Tends to indicate the problem much better than icing up the evap coils.
Normally we get a call because "the icemaker is leaking even though we turned the water off".
Always fun to explain to the customer that their leak was literally coming from thin air, rather than the icemaker.
You earned a subscriber. And my sympathy goes out to you. I've been the 6th tech on the call before. It's satisfying when it's done, because you just proved you're better than at least 5 other techs, but you feel so bad for the customer, especially when you are charging them to undo something you know someone else charged them to do wrong. And you almost want to defend the other tech, because he represents your industry, but you really can't, because you're looking at his stupid.
Glad that you have the skillset and the honest work ethic that you Do. Great work, awesome work
I have never seen wiring like that in my whole life. I have worked with refrigeration for a long time in Sweden and seeing exposed connections and circuitboards in the evapoator makes my skin crawl. All electronics should be kept outside of the freezer and the necessary connections in an IP67 junction box.
I really enjoy your videos even though i have since moved on from refrigeration to automation.
Keep up the good work :)
Welcome to America! ; )
Usually they do better installations than that. In pipes of steel, I believe. Vi har lite högre standard tror jag. Tills du ser hemmapulare......
@@markusfalk9459 I agree, standards in Scandinavia are higher. There you have to apprentice for years before you can get your license. Here you take a two week course and of you go.
why do you need refrigeration in Scandinavia? is it not cold enough already? :)
@@Jonnyweareten Pffft.
No. Most of our houses not built for the warmer weather we have now. They suck it up and hold it in. 30 degrees Celsius and sunshine when you are used to 15-20 is harsh. Trying to sleep in a room with 25 degrees or above does not work for me.
@@Jonnyweareten Well we all live in giant saunas fueld by reindeer poop and do not want to go outside to fetch cold beer. :)
Sounds like my company, I'm always sent on refrigeration repairs with absolutely no experience... oh just call the one guy at the company that has experience and he can talk you through it. 😕
It all comes down to.
Your work speaks for itself..it is amazing how much work you find out there from people taking advantage of people..
Much respect to see someone takes pride and professional.. correctly fixing the dumb dumbs..
The patience this guy has is incredible 👌🏼 his a super tech 💪🏼
I used to hire tech's, it takes about 1 in 20 to find a good one (one that can troubleshoot properly w/o shotgunning new parts at the problem), this is the same in electronics, plumbing, automotive, etc, sad but true. I loved it when they say "I been doing it like that all my life", and I say, yep "wrong". I seen a electrical outlet in a house with 1 (hot) wire connected to it and it worked, turns out they used the chicken wire for neutral.
I'm glad i work at a good plumbing company😂
@@lukie4ever And you probably use good common sense! As my dad always said "common sense isn't so common".
Chicken wire is that a nickname or euphemism for maybe that bare copper or are you saying the wire that holds the lath and plaster together? I've seen the first but if you tell me it's the wire for the lath and plaster you win! HAHa. Laugh n plaster.
I have seen many techs who got straight A's in tech school, but could not troubleshoot to save their life.
@@LTJR. chicken wire, or hardware cloth, used for mortar or stucco walls. if the structure was older and had the ground and neutral lines shorted at the pole and/or breaker box, then yes this would work quite well. jack-leg install, but workable.
Every technical industry in this country is the EXACT same way. I've been in the networking, audio video and ISP industry for a couple decades and it's the same way...not many people are skilled at their job...they are there for the paycheck and nothing more.
It’s refreshing to see someone take this much pride in their work. I’m learning a lot of great information from this channel! Keep up the great work sir! I’ve been in this feild for almost 5 years and haven’t come across any other tech with this level of expertise.
You did it correctly, it’s satisfying sus it out but extremely frustrating to deal with people that don’t want to do it correctly to begin with. Good job bud
I'm a gas engineer in the uk. This is a different field of the plumbing world but this is properly educational. Thankyou... .
Maximum respect..
What a nightmare! Your a savior to that customer. Great video 👍
Great video !!! You have fantastic/excellent problem solving skills( You should have been a detective) You did a great job , found and solved the problem and made a repair that you were not there for !! You are a good man for not putting down the other company and you can go to bed knowing you did a great job and the customer is happy ! Keep up the good work and videos !
I just started as a first-year fridgy, and your videos are very helpful. I hope one day I get to your level of knowledge and experience!
I'm totally uneducated in HVAC. Your commentary as you discovered issues made it seem easy (I know there was a ton of work done without recording video) but in fact I know this work is tedious to say the least. Thanks for at least explaining things as you went (I still don't know Jack about HVAC but you made a great video!) Oh, those late night jobs will never end!
If you've been in this business long enough, this is the kind of crap you run across on a fairly regular basis, especially with refrigeration. Anyone can be a parts changer. That's easy. I could write a book on the kinds of issues, like you, I have found going behind other companies who couldn't figure it out. It's really a shame if you think about it. More than anything, it gives our trade a black eye. I know it's frustrating as heck, but all you can do is what you've shown us you do in these situations; roll up your sleeves, get it done and move onto the next call. Hopefully, you've made the customer happy and, hopefully, they'll call you the next time they need service. You done good, brother!
I loved watching your whole process. Thanks for sharing.
Thanks for doing this video. I know that a job that has so many problems can really piss you off, but I always made sure the customer and my business end up in a win win situation. In your case, you achieved it and that the customer has a good chance to get some, if not all costs of the previous services. If he had made insurance claims towards those call outs ,then a friendly advisory to them will help recoup the costs.
You now have a customer for life if you want it and verbal recommendations as well. Hard work but rewarding.