Nespresso Inissia: How to descale your Inissia machine

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  • Опубликовано: 22 ноя 2024
  • Your step by step Nespresso Club Assistance Service guide on how to descale any Nespresso Inissia coffee machine.Please visit www.nespresso.com for more information.

Комментарии • 477

  • @mostafasaeedi7265
    @mostafasaeedi7265 11 месяцев назад +71

    9 years later , still I'm here rewatching this video and descaling my Nespresso machine with Vinegar :)

    • @ewertonrcor
      @ewertonrcor 8 месяцев назад

      Como faz com vinagre? Quero economizar. Kkkk gastei 10$ num descacificante

    • @farokbzbz8558
      @farokbzbz8558 8 месяцев назад

      ​@@ewertonrcorشمم١١١١١1+!

    • @bickids-7
      @bickids-7 8 месяцев назад +4

      Με ξύδι όμως δύσκολα φεύγει η μυρωδιά του καλύτερα με χυμό λεμονιού φίλε δοκιμασε το αυτό κάνω εγώ ,😃😃😉😉😉😉

    • @Indo-japan
      @Indo-japan 6 месяцев назад

      How much lemon juice do you add?

    • @DianDian-gz7gy
      @DianDian-gz7gy 3 месяца назад

      W t nnxx

  • @kristenm348
    @kristenm348 Год назад +33

    Finally convinced my office we need to descale our machine LOL very helpful but definitely need to press the buttons for more than 3 seconds to enter descale mode

  • @LOLLEROFL
    @LOLLEROFL 6 месяцев назад +31

    I started watching this video looking to clean my Nespresso machine. Before I knew it, I was hot and sweaty in bed with the Nespresso machine.

  • @freehermanjose5816
    @freehermanjose5816 Год назад +95

    Well,with that music it's a good job I didn't ask my Nespresso machine to go on a date...

  • @cassidy757
    @cassidy757 4 месяца назад

    I followed this whole video and it worked PERFECTLY!!!! THANNKKKK YOU! ❤
    only other thing I did was run the water through at the end 5 times for the lungo setting.
    Then i brewed my coffee and it tastes amazing! I descaled my machine because it started having a bitter taste to the coffee. Tastes brand new now!

    • @nespresso
      @nespresso  4 месяца назад

      We are always happy to help 😊

  • @ingridzonderop1853
    @ingridzonderop1853 3 месяца назад +2

    Yep, I just did the descaling as per instructions. I did the rinsing 5 times and then made myself a coffee and it’s all good to go again. 👍🏼

    • @nespresso
      @nespresso  3 месяца назад

      Delighted to hear that our guide was useful for you ❤️☕

  • @engelvonsonne
    @engelvonsonne 5 лет назад +57

    This videos are oddly satisfying to watch 😅

    • @dalewood6014
      @dalewood6014 5 лет назад +4

      Anais Santiago totally agree they are so relaxing haha 😅😍

    • @payne1542
      @payne1542 2 года назад +1

      ASMR

    • @이만기-e4v
      @이만기-e4v 2 года назад

      ㅡㄷㅈㄸㅊㅎㆍㅎㅉㄷㅈㅇ

  • @ChrisGamingGR
    @ChrisGamingGR 3 года назад +38

    Followed your guide by heart, but instead of 2 times washing with fresh water I washed 5 and also wasted 2 coffee capsules to be safe.. And it works wonders! No sign of chemical into my coffee and works again like new!

    • @erica-roma
      @erica-roma 3 года назад +1

      Me too!

    • @safijeisenaj4456
      @safijeisenaj4456 3 года назад +1

      @@erica-roma
      kwlöei
      Ü

    • @jayant408
      @jayant408 3 года назад +5

      My first time to use the descaling solution. I rinsed 2 times and switched it off. Now that I’ve read your suggestion, could I just switch on the Descaling mode again and let water run through the system a few times?

    • @ChrisGamingGR
      @ChrisGamingGR 3 года назад +7

      @@jayant408 yeah of course I don't think it will harm your machine.. you can even try it without descale just waste 2 cheap coffee capsules and your coffee will be fine

    • @jayant408
      @jayant408 3 года назад +1

      @@ChrisGamingGR thanks! I tried the descaling mode and ran more water through it. My coffee tastes ok 👍🏼

  • @HemHemty
    @HemHemty 5 лет назад +34

    Just did the descaling and as everybody says you need to rinse it with water at least 5-6 times. You can smell the water and see the clarity of the water to understand if there is still some chemicals in the system. I did that rinsing cycle 5 times I believe and then pulled 2 espresso shots to make sure it is okay.

    • @nespresso
      @nespresso  5 лет назад +1

      Dear Mert Topçuoğlu,
      For technical service assistance you can call 444 1 576 Nespresso Club line until 8 pm.
      Enjoy your coffees.

    • @TubeSpoker
      @TubeSpoker 6 месяцев назад

      @@nespresso fuck your answer

  • @JeromeDemers
    @JeromeDemers 4 года назад +11

    the inissia manual (page 14) mention to descale between 1000 to 4000 cups of 40ml coffee depending of water hardness. I drink max 2 expresso per day so ~ 730 per year, so I need to descale every 2000 coffee because of water hardness, so it's ~2-3 years.

    • @nespresso
      @nespresso  4 года назад

      Could you please clarify your country of living so we might better assist you?

    • @JeromeDemers
      @JeromeDemers 4 года назад +1

      @@nespresso Quebec, Canada. Is this automated email?

    • @nespresso
      @nespresso  4 года назад +1

      Thank you for your reply. Rest assured that we can provide you with technical assistance for your Inissia machine. To do so, we kindly invite you to call our Canadian toll-free number 1.855.325.5781. Cheers!

  • @LeilaAbdulrahim
    @LeilaAbdulrahim 9 месяцев назад +4

    Flashing lights got stuck. Called the help line, and was told to do the descaling again, following the RUclips video. Did not want to do that as I would be using a second descaling liquid pouch. Looked up video online on how to fix the issue. Found a RUclips video with very simple instruction, which was to hold both buttons for 5 seconds. It worked. In case anyone out there has the same poor service from Nespresso, this is how you get it un-stuck

    • @nespresso
      @nespresso  9 месяцев назад

      Hello, we are sorry to hear that. Could you identify what country help line you called?

    • @Jane_Smith10
      @Jane_Smith10 8 месяцев назад

      I had the same problem. I was searching for an answer. Thank you

    • @ARGENTINACC-lb9ph
      @ARGENTINACC-lb9ph Месяц назад

      I hold both for 5 seconds. They still are flashing. This is the second pouch of descaling I wasted

  • @Friskyjournal
    @Friskyjournal 5 лет назад +130

    Thank you for the video, but my machine doesn't start descaling after pressing both buttons for 3 sec. That drove me mad. I pushed buttons simultaneously and they simply stopped glowing (switched off), so after some efforts I managed to start descaling using a scheme: buttons stop blinking, push them for 5 sec, they stop glowing, push them again for few seconds, then the descaling starts. It takes about 10 seconds. I think you should update your video to list the actual process, like "push for 4-10 seconds".

    • @nespresso
      @nespresso  5 лет назад +7

      Friskyjournal, thank you for the comment. That message has been relayed to the appropriate department. Let us inform that you can also use the electronic version of the user manual for descaling: bit.ly/2wztT0Z

    • @timekaphillip4012
      @timekaphillip4012 5 лет назад +3

      Thank you so much this helped !!

    • @alexandramariac.misurini9918
      @alexandramariac.misurini9918 4 года назад +5

      Thank you! I did just as you said and worked

    • @elidbs9733
      @elidbs9733 3 года назад +2

      Indeed this is the correct way! Thank you!

    • @karenmateus8002
      @karenmateus8002 3 года назад +1

      Thank you so much! Worked perfectly!

  • @poloptree2
    @poloptree2 5 лет назад +40

    For anyone looking at this video just hold down the two buttons and peer under your fingers, you should see when they start to rapidly flash

  • @sippozs
    @sippozs 8 месяцев назад

    Thank u so much! You saved my life 🙏

  • @fogasterg
    @fogasterg 2 года назад +2

    Helpful tutorial, but I had to press the buttons 8 seconds to enter and to exit the descaling mode ; 3 secs were not enough. Also you should empty the drip tray after each iteration, or it will quickly overflow.

    • @nespresso
      @nespresso  2 года назад +1

      Thank you for bringing this to our attention, Yves. Should you run into any additional problems, please give us a call directly We are available 24/7 at 800-562-1465 where you can speak with a machine expert for comprehensive troubleshooting.

  • @nehemiashe
    @nehemiashe 2 года назад +3

    Please could you forewarn that in the process the water tray must not be emptied to the last drop, that you have to watch and push to stop if it is going to be empty, because the air can go inside the machine and you will have a new problem, the machine will not pour water again. I had to throw away my inissia coffee machine because I think I burned it trying to return it to the normal operation. So, better not to do this operation, but if you are going to do it, watch the water tray, don’t let it be emptied

    • @estherpettigrew3042
      @estherpettigrew3042 2 года назад

      Weird. Mine stopped automatically every time it ran out of water.

  • @joyyang6483
    @joyyang6483 2 года назад

    Thank you Nesspresso, your directions work in Hong Kong! Drink right away and it was superb.

  • @ManuelB911
    @ManuelB911 9 месяцев назад

    Lo ví más para entretenerme que otra cosa ajjajaja, excelente vídeo, muy claro y estético

  • @msnman10
    @msnman10 4 года назад +10

    Does this descaling method also clean the brew chamber?

  • @Pazaluz
    @Pazaluz 8 лет назад +25

    I wish my nespresso machine was as quiet as this one xD Still very handy thing to have though. And tasty coffee !

    • @nespresso
      @nespresso  8 лет назад +6

      Hi there, we are so sorry to hear that. As a tip, we would like advise to place your machine on a steady underground to cancel the noise a little bit. Also, descaling your machine on a regular basis (once in three or four months) will also help a lot. Anyhow, we are glad to hear that you enjoy our coffee, and would like to wish you a lovely day. Do not hesitate to contact us via our Twitter or Facebook page or the contactform on our website if you have any more questions!

    • @Pazaluz
      @Pazaluz 8 лет назад +9

      Oh no need to feel sorry at all ! thanks allot for the tips ! Didn't really expect to get an answer to my comment :) You guys have a lovely day aswell !

    • @nespresso
      @nespresso  8 лет назад +5

      You are very welcome, and thank you!

    • @rebecaruiz127
      @rebecaruiz127 8 лет назад

      Rowbance

    • @rebecaruiz127
      @rebecaruiz127 8 лет назад

      Rowbance

  • @sasuke65743
    @sasuke65743 2 месяца назад

    My old machine had years of coffee residuals encrusted inside, the only way to access for a proper clean was to disassemble the machine, which is a good way to break something since it was decided to use plastic locks than screws. I wonder if there's a way to unclog and clean all that, it's pretty hard to reach otherwise

    • @nespresso
      @nespresso  2 месяца назад

      Regular cleaning and descaling with Nespresso Descaling Solution is recommended to keep your Inissia in peak operating condition. After cleaning, gently scrub the pyramid plate with a toothbrush and warm water. This is the triangular plate with a waffled texture that punctures your capsules. Call Nespresso, 800.562.1465, for guidance.

  • @JeromeDemers
    @JeromeDemers 4 года назад +5

    I rinse it twice instead of once with water before quitting the descalling mode. The very first espresso does taste weird, I wonder if it's "bitter" because it's clean or chemical taste. It's not that bad actually. I think it will be gone in next few coffee. At least it's done, it was like ~3-4years.

    • @nespresso
      @nespresso  4 года назад

      Hello. Can you please identify your country so we could further look into this for you?

    • @JeromeDemers
      @JeromeDemers 4 года назад +2

      ​@@nespresso Quebec, Canada. Is this automated email?

  • @davidgodrei2047
    @davidgodrei2047 4 года назад +105

    This video is very useful and I admire the soft porn background music.

  • @dianastratulat6338
    @dianastratulat6338 3 года назад

    Grazie per la spiegazione, sono riuscita a fare la decalcificazione ma, come ho visto in altri commenti, ho tenuto premuto più di 3 secondi per accedere alla modalità indicata, ho aspettato il necessario finché le luci hanno iniziato a lampeggiare velocemente. Ora mi godo il caffè buono come la prima volta.

  • @jonjonjonnyjon
    @jonjonjonnyjon 8 лет назад +28

    3 seconds? not on mine, more like 6-7 seconds. also it sometimes needs to be unplugged during the process because it won't start the next cycle no matter what i press. lastly, it takes about 10 cycles of 500ml just to get the taste of the descaling solution out of the espresso.

    • @cynthial.j.3789
      @cynthial.j.3789 7 лет назад +1

      Same here. I found that unplugging, sometimes twice, will enable the descaling mode to reactivate.

    • @sarahfodriga7240
      @sarahfodriga7240 7 лет назад +2

      God thank you so much. Your advice helped to get my machine working again. Mine also took around 6-7 seconds! Was ready to throw against wall!!!

    • @thebanginlucyband
      @thebanginlucyband 6 лет назад +1

      Love my machine, BUT, the fucking generic, one size fits all instructions and directions are the worst. Been rinsing this thing forever to get the smell AND particles flushed out.

    • @MariolaRubilar
      @MariolaRubilar 4 года назад

      And same here. I am trying in this moment to descalate my machine, but I still do not get the flickering.

    • @noemiszilagyi4846
      @noemiszilagyi4846 3 года назад +3

      Thank you so much for the '6-7 seconds' comment. 😁 I wonder why Nespresso can not provide its clients with the adequate manual... 🙄

  • @Phobion7
    @Phobion7 3 года назад +42

    Very important note: after the first and the second descaling process, empty the dip tray, which you can see at 0:46
    If you don’t do that then water will flow out from the dip tray.
    //
    Fontos: az első és második vízkőtelenítési folyamat után, az alsó csepegtető tartályt ki kell üríteni (ami 0:46 -nál látható), különben kifolyik a víz a kávéfőző alá.

    • @fogasterg
      @fogasterg 2 года назад +1

      Darn it. I wish i read your comment sooner

    • @my_RS4
      @my_RS4 Год назад

      @@fogasterg ugh me too

    • @cigdem242
      @cigdem242 Год назад

      ❤q

    • @cigdem242
      @cigdem242 Год назад

      A

    • @elxakiltse8773
      @elxakiltse8773 Год назад

      if that is happening it means you need to take the unit apart and clean the inside of the part where the coffee capsules go. There is a plate in there that gets really gunked up. There are several youtube videos on how to disassemble these units. It’s a little involved, but only takes a few hours to get back to a perfectly working machine again.

  • @patriciawong4326
    @patriciawong4326 3 года назад +7

    Thank you for the clear instructions!

  • @rudylabsilica2286
    @rudylabsilica2286 6 лет назад +18

    Pretty much the same instructions as with cleaning the Pixie.
    Thank you much!

  • @qwwerty3
    @qwwerty3 6 лет назад +15

    Guys, are you sure that you used instructions exactly for Inissia? Perhaps, you used it for another model? I'm asking because i did just as the video says and everything is fine. No chemical taste or smell. Coffee, by the way, became better after this operation.

  • @weironiottan7166
    @weironiottan7166 7 лет назад +7

    I followed the instructions as well and i decided to flush it with clean water twice(i only use purified water to begin with) and i didn't taste any of the solution, i brewed an espresso just with water and could taste anything but water. The cloudy water is just heated up water it clears if you let it sit for a bit....

    • @rosyoliveira3812
      @rosyoliveira3812 7 лет назад

      Christian Gabrielsson fdddsxse.
      Ooww6, o presidente 8 2rzdwdsw2wwwwqq 32 1 bom hgghhuuj7 7lhhhjkcads,

  • @nursery9232
    @nursery9232 Год назад +1

    Благодаря за видеото което сте направили... Понеже не намерих същия разтворител за котлен камък на неспресо взех друг вариант който е на прах по същия начин както показвайте и аз така направих и кафето си тече нормално вече...

  • @michaelabramovich8294
    @michaelabramovich8294 2 года назад +4

    I can't exit the descaling mode and start making coffee.

  • @maseeboi96
    @maseeboi96 Год назад +1

    Easy enough to follow still great coffee

  • @lovedabluesrocknroll
    @lovedabluesrocknroll 7 лет назад +19

    Very helpful, thank you. Last time I made such a hash of it I had to ring the help desk to re program my machine 😂

  • @grimestation9543
    @grimestation9543 5 лет назад +15

    After the descaling process I threw away 2 cups full of water. Then I tried my first cup of coffee and i could taste the chemicals, the second was similar, 3rd cup tasted okayish, 4th cup was similar to the original but traces of chemicals came back, 5th cup tasted nearly right, 6th cup tasted like heaven but I had to rush to A+E as I was scared at how fast my heart started beating.

  • @robertferguson2171
    @robertferguson2171 6 лет назад +5

    Nice descaling video, however one key point is missed; how to stop the machine once the descaling fluid passes through the the machine? I pushed every combination of buttons I could think of but couldn’t stop the machine until I unplugged it!

  • @nikolasmakr
    @nikolasmakr 2 года назад +1

    If i press the 2 buttons simultaneously for 3 seconds, as you said, unfortunately my inissia machine is turning off.

    • @nespresso
      @nespresso  2 года назад

      Hello, Nikolas. Can you please identify your country, so we could further look into this for you?

    • @nikolasmakr
      @nikolasmakr 2 года назад

      @@nespresso yes of course, i am from Cyprus. From the Greek part!

  • @ChaklitTea
    @ChaklitTea Год назад

    If i didnt use the machine for almost a year since the last descale, will i need to descale once i use it again?

    • @nespresso
      @nespresso  Год назад

      It can't hurt to descale your machine. For additional machine assistance, please call us at 800-562-1465, where we are available 24/7.

  • @bondjavi
    @bondjavi 7 лет назад +2

    If I use distilled water all the time, do I still have to descale the machine? I use an old coffee maker that also has the steam thingy, never had problems using distilled water.
    I want to buy and try one, but I'm scared of the chemical part thou....

    • @nespresso
      @nespresso  7 лет назад +2

      In addition to clearing mineral buildup from inside the machine, descaling also aids in cleaning the machine internally from coffee grinds and other contaminants. Therefore it is recommended to descale regularly, regardless of the type of water used. Our descaling solution is made of food-grade citric acid. We are sure you will love the Inissia.

    • @StephenGraves
      @StephenGraves 7 лет назад +1

      I'd love it more if the bloody water didn't taste of descaling solution after five cycles of clean water. There are people on this thread who have had to run thirty cycles and still can't get rid of the taste.

    • @davinci77777
      @davinci77777 7 лет назад +1

      dear Nespresso: any answers on all the people who have problems with still tasting the descaling kit in their machines even though they ran water through it several times? I might have the same problem. 4 cycles of water and still it's blury. Haven't tried to prepare coffee yet though.

    • @maricarmenfernandezortiz5208
      @maricarmenfernandezortiz5208 7 лет назад

      bondjavi qMesica de los 80

  • @karenshippey1361
    @karenshippey1361 4 месяца назад

    Had to hold buttons for at least 10 sec but then it started working 💪

  • @joyyang6483
    @joyyang6483 2 года назад +2

    No problems with the instructions and only run an extra 1.5 liters through and coffee is fine and descaling solution not toxic unless you drink it straight.

  • @johnarnis7340
    @johnarnis7340 4 месяца назад

    Are you using tap water or mineral water ?

    • @nespresso
      @nespresso  4 месяца назад

      Hi John, we recommend using filtered water, however, if you use tap you may just need to descale your machine, or run the cleaning cycle more often due to the water hardness level.

  • @Faticit
    @Faticit Год назад

    Gracias! La tengo como nueva! Eso sí, hice lo que dijeron x ahí, 5 veces con agua después del descalificante, y dos cápsulas de café a la basura estoy escribiendo este comentario tomándome mi cafelito

  • @exlibris5178
    @exlibris5178 6 лет назад +2

    Возможно я сделала что-то не так, но после мигания кнопок,я зажала их на три секунды, судя по инструкции, и моя кофемашина просто выключилась. В итоге я не поняла, очищала ли я в режиме удаления накипи или просто так, но теперь мне страшно пить кофе даже после четырёх полосканий. Пахнет химией, я боюсь отравиться.

    • @nespresso
      @nespresso  6 лет назад +2

      Катерина, добрый день. Сожалеем, что возникли сложности в процессе очистки кофемашины. Чтобы вывести средство от накипи, достаточно пролить один резервуар воды, независимо от режима, в котором находится кофемашина. Напишите, пожалуйста, личным сообщением на нашей странице bit.ly/2CWz9Sb Ваш контактный номер, мы позвоним для дополнительной консультации.

  • @GeorgiaAndrea
    @GeorgiaAndrea 3 года назад +5

    Everyone, did any of you rinse it just once like in the video or you rinse it more than three times to get the chemical taste out of the machine?

    • @kostasrompokas
      @kostasrompokas 2 года назад +2

      hell nah. I rinshed it like there is no tomorrow

    • @GeorgiaAndrea
      @GeorgiaAndrea 2 года назад +2

      @@kostasrompokas yeah I did 5 times and then i am satisfied

  • @juniliaoliveira6664
    @juniliaoliveira6664 6 лет назад +6

    Como podemos traduzir o comentário do video?
    Quando não temos o inglês como primeira língua, porque não aparece um video com as instruções na língua onde a máquina foi vendida e onde a nespresso tem representação?

  • @alisalihvural3402
    @alisalihvural3402 3 года назад

    Hello, Should i descale my machine that i even using spring water and how often ideal ?

    • @nespresso
      @nespresso  3 года назад +1

      Thanks for your query! We definitely recommend descaling your machine even if you use spring water. Depending on the spring, it can contain even more minerals than tap water. Descaling also helps to remove any oil or coffee ground buildup which may occur during extraction of the coffee.
      Regarding when to descale, the timescale varies on use, the machine type and your water's hardness. Some machines have an alert for it. As a broad rule we advise descaling at least every 6 months and for some machine even sooner. If you start noting slower flow, cooler coffee or granules in the cup, these are also good signs a descale will help.

    • @alisalihvural3402
      @alisalihvural3402 3 года назад

      @@nespresso Thank you so much

  • @ivanapopovic8808
    @ivanapopovic8808 2 года назад +1

    What could be wrong with my machine - whenever I press those two buttons at the same time, the machine simply goes off!They don't flash at all!

    • @nespresso
      @nespresso  2 года назад

      Hi Ivana, if you'll call us at 1-800-562-1465 our machine experts will be happy to assist you.

  • @StephenGraves
    @StephenGraves 7 лет назад +11

    Yeah, I've descaled my machine and five full cycles of clean water later, I can still taste the descaling solution.

    • @nespresso
      @nespresso  7 лет назад +3

      Hi Stephen. Our Technical Team will be happy to help resolve this with you. Please call 0800 442 442 and select option 3 to speak directly with our technical specialists. Many thanks again.

    • @htayhtay2022
      @htayhtay2022 6 лет назад +1

      Stephen Grauves

  • @spb81
    @spb81 9 лет назад +4

    thanks - easy to follow guide and worked on my machine the same.

  • @periscopetraveller7786
    @periscopetraveller7786 2 года назад

    Disastro completo.
    Ho riempito con mezzo litro di acqua e la soluzione ma non ho abbassato il meccanismo di chiusura. Non mi sono accorto che la soluzione stava uscendo dal fondo e ho allagato la cucina.
    Ho ripetuto l'operazione correttamente con la seconda busta del kit.
    Come se non bastasse dalle foto non avevo capito che andava reinserita la soluzione uscita e lho pure gettata via.
    Quindi ho fatto un ciclo con soluzione uscita chissà da dove è un secondo senza reinserimento.
    Mi chiedo che devo fare ora.
    Non ho capito se poi l'acqua da mixare con la soluzione debba essere di rubinetto o di bottiglia.

  • @davidszondi8466
    @davidszondi8466 3 года назад +1

    Az első kör után mikor elfogy a folyadék a tartályból, valószínűleg levegő kerül a rendszerbe. Ami azt eredményezi, hogy a második kör nem tud elindulni, nem tud folyadékot beszívni a tartályból. Tavaly ugyanígy jártam, ezért most gondoltam megelőzöm a bajt, utántöltöttem a tartályt, hogy a program lejártakor biztosan ne maradjon üres, nehogy újra levegőt szívjon be. Hiába, ugyanaz történt, most próbálom nagyjából huszadjára újra indítani a programot, de csak küzd és küzd, nem tudja a tartályból beszívni a folyadékot. Talán majd holnap tudom folytatni, de lehet csak 2 nap múlva. Addig pedig kávét sem ihatok. Ilyenkor legszívesebben kihajítanám az ablakon ezt a gépet...

    • @nespresso
      @nespresso  3 года назад

      Kedves Dávid!
      Szomorúan olvastuk, hogy készüléked vízkőmentesítésekor problémát tapasztalsz, így mindenképpen szeretnénk segíteni! Kérünk, add meg privát üzenetben regisztrált email címed vagy klubtagsági számod, hogy felvehessük veled a kapcsolatot a hiba elhárítása érdekében!

  • @lilouderege2733
    @lilouderege2733 3 года назад

    My mum forgot to take off the capsule (used) from the machine and it stayed there when we were descaling our machine. Should we repeat the descaling process?

    • @nespresso
      @nespresso  3 года назад +1

      We recommend to repeat the descaling process once again. If you need any assistance, please do not hesitate to contact us.

  • @nordic8242
    @nordic8242 Год назад +1

    Doesnt work. When i press the two button simultaneously, the machine turns off.

    • @nespresso
      @nespresso  Год назад

      Hello, we are disappointed to hear this. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.

  • @simoneodendaal9724
    @simoneodendaal9724 Год назад

    Mine dit continous flashing of buttons between rinses. After second rinse the button glow went away. Do not know if this a problem

    • @nespresso
      @nespresso  Год назад

      Thank you for contacting Nespresso Simone. Please contact the Nespresso club for technical assistance on 0800637773 or email club@nespresso-sa.co.za.

  • @isgakbrfc7090
    @isgakbrfc7090 8 лет назад +3

    How much does the descaling kit cost please :) Im in South Africa

  • @larinadewalt
    @larinadewalt Год назад +1

    Just use a vinegar solution. Works very similarly yet cycles through quicker and cost is a fraction.

  • @TeReSaAsErEhT
    @TeReSaAsErEhT 4 года назад +2

    for to enter in descaling mode it need to touch simulty the keys for 5 seconds. Also for to out descaling mode in Inissia model.

    • @nespresso
      @nespresso  4 года назад

      Hi. In order to provide you with the best response, could you please tell us what country you are in?

  • @BladeDoomer86
    @BladeDoomer86 4 года назад +1

    Just used it, works like new, the water flow is much faster now, like brand new

    • @nespresso
      @nespresso  4 года назад +1

      Thanks, Kev, for your feedback. We're glad to hear regular maintenance has improved the performance of your machine, and we're sure, the flavor of your Nespresso.

  • @AcappellaUniverseNow
    @AcappellaUniverseNow Месяц назад

    Hi, I just descaled it using the Nespresso product, I did it twice as indicated but when I poured water in the tank to rinse the machine, it won't come out anything. The same sound is present as on descaling but after 10sec nothing coming out, it stops. Anyone else experienced the same thing?

    • @nespresso
      @nespresso  Месяц назад

      Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.

    • @AcappellaUniverseNow
      @AcappellaUniverseNow Месяц назад

      @nespresso I figured out how to solve this problem. Apparently, if the machine is held in descaling mode 10+ min without starting the descaling/rinsing process, it gets blocked. Unplugging and waiting for 10min did the job for me and I could continue the process.

    • @nespresso
      @nespresso  Месяц назад

      Great news, thank you for the update.

  • @roccomiller2647
    @roccomiller2647 3 года назад

    Which one is the lungo button? How am I supposed to know that?

    • @nespresso
      @nespresso  3 года назад

      Hi Rocco, the Lungo button is the larger cup button on the right. Many thanks.

  • @rabbitmaniac
    @rabbitmaniac Год назад

    I couldn’t enter the descaling mode despite pressing the buttons for more than 3 seconds and even longer. I just used the lungo function several times - hope it still works!! Did anyone do the same?

    • @nespresso
      @nespresso  Год назад

      We're disappointed to hear this, and we hope you know that we're always here to help. Machine experts are available 24/7 at 800-562-1465 for comprehensive troubleshooting.

  • @neringaCD
    @neringaCD 4 года назад

    this descaling mode is not working, I press it starts blinking but then it starts working without pressing lungo and then I cannot enter the lungo mode again, it keeps blinking no matter what I press. So I had to take to turn it off completely and just press lungo as in making regular coffee... not sure if I did it correctly

    • @nespresso
      @nespresso  4 года назад

      Hi there, we are disappointed to hear this. We'd recommend contacting our Technical Team when you're with your machine on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available every day between 7am and 10pm. Many thanks.

  • @SavannaBryant
    @SavannaBryant 4 года назад

    Is the water supposed to be hot?

    • @nespresso
      @nespresso  4 года назад

      Yes, Savanna, it will come out hot during the descaling process.

  • @eleonoratotolo7583
    @eleonoratotolo7583 2 года назад

    Can I use white vinegar?

    • @nespresso
      @nespresso  2 года назад

      Hi Eleonora, we wouldn't recommend using white vinegar in your machine. We only test our machines using a Nespresso Descaling Kit which can be purchased on our website. Many thanks.

  • @Islamic.decisions
    @Islamic.decisions Месяц назад

    And from where I can get these Gran clude buttons type things,😋😂

    • @nespresso
      @nespresso  Месяц назад +1

      Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.

    • @Islamic.decisions
      @Islamic.decisions Месяц назад

      @@nespresso thanks for your earlier response..
      I am from Pakistan.
      In Pakistan I am from province KPK.
      In KPK I live in Peshawar.
      And there in Tahkal village

    • @nespresso
      @nespresso  Месяц назад

      Many thanks for reaching out. We are currently not present in Pakistan. Therefore, we are not able to offer you products from our range. Maybe it will be the case in the future, but entering a new market is a long and complicated process. Wishing you a wonderful day! Best regards, Nespresso Social Media Team

  • @suharnoblack6731
    @suharnoblack6731 Год назад

    Thank you vidios good

  • @Ryuji_Snowcrest
    @Ryuji_Snowcrest 2 года назад

    Where can I find the descaling solution in Brazil?

    • @nespresso
      @nespresso  2 года назад

      Oi, Caio. Boa tarde, Tudo bem? Para que possamos te ajudar de maneira assertiva, pedimos por gentileza que nos escreva por DM e informe seu CPF ou número de membro. Te aguardamos por lá!

  • @bojanasalovic7252
    @bojanasalovic7252 Год назад

    Hello, where can I find the solution for descaling? Thanks.

    • @nespresso
      @nespresso  Год назад

      Hello Bojana. Which country are you contacting us from?

    • @bojanasalovic7252
      @bojanasalovic7252 Год назад

      @@nespresso Serbia.

    • @nespresso
      @nespresso  Год назад

      Poštovana Bojana,
      Hvala što birate Nespresso!
      Set za uklanjanje kamenca možete poručiti na našoj web stranici: nespres.so/ctt8jh
      Možete nas kontaktirati i putem telefona na broj 0800 253 253 (besplatna linija).
      Ili kupiti u našim buticima u Beogradu i Novom Sadu.
      Za sve dodatne informacije stojimo na raspolaganju!
      Srdačno,
      Nespresso

  • @vivacemusic1210
    @vivacemusic1210 Год назад

    Descale once a year correct?

    • @nespresso
      @nespresso  Год назад

      Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.

  • @M1528A
    @M1528A Год назад +1

    I thought Nespresso Policy was to keep hands clean and hygienic finger nails?

  • @pieterhamers7623
    @pieterhamers7623 16 дней назад

    When container is empty I get an airlock and no water is coming through

    • @nespresso
      @nespresso  16 дней назад

      We're disappointed to hear this! Please give us a call directly, 1-800-562-1465, and a machine expert can assist you.

  • @mkuwait8017
    @mkuwait8017 3 года назад

    can I use the regular soap?

    • @nespresso
      @nespresso  3 года назад

      Can you please identify your country, so we could further look into this for you?

    • @TheDalyj
      @TheDalyj 3 года назад

      @@nespresso kuwait , it s written

  • @antoniopi605
    @antoniopi605 4 года назад +1

    Quindi non si usa il decalcificante ma si pulisce solo con acqua?

    • @nespresso
      @nespresso  4 года назад

      Ciao, è opportuno decalcificare con il kit che trovi sul nostro sito o chiamando il numero verde 800 39 20 29. Grazie, a presto.

  • @The_ZeroLine
    @The_ZeroLine 8 месяцев назад

    My machine automatically starts the descaling run after just pressing the two buttons (IE, i don’t press the lungo button).

    • @nespresso
      @nespresso  8 месяцев назад

      Please call us to speak with a machine expert. We are available 24/7 at 800-562-1465.

  • @icHRis83
    @icHRis83 5 лет назад +4

    Grazie, molto utile! 😊

  • @silviotragust8688
    @silviotragust8688 2 года назад

    Vielen Dank. Sehr nützlich.

  • @troyanthonymorris
    @troyanthonymorris Год назад

    I followed the instructions, but mine turns off when I try to hold the two buttons for three seconds

    • @nespresso
      @nespresso  Год назад

      Hi Troy, please can you DM us on one of our other social platforms, and we can investigate this for you. Please DM us with your membership number and postcode. Many thanks.

  • @MYANGEL-1209
    @MYANGEL-1209 2 года назад

    Una domanda perfavore. La mia macchina di caffe lattessima One e ancora nuova ma non monta più il latte .il cappuccino senza schiuma. Come mai?

  • @caridaddelosdolores89
    @caridaddelosdolores89 8 лет назад +3

    me ha gustado mucho,pues se ha explicado muy bien

  • @CemonVicta88
    @CemonVicta88 4 года назад +3

    I have repeated the rinsing process with fresh water 10 times and I can still smell/taste the descaling solution, I think my Nespresso machine is ruined... Digusting.

    • @Zm54321
      @Zm54321 3 года назад

      Happens to me every time. You need to be patient and hopefully in a couple of days you’ll once again enjoy good coffee.

    • @lmb1923
      @lmb1923 3 года назад

      Try to put 1tsp vinegar in the water tank

  • @agroagru4886
    @agroagru4886 Месяц назад

    Dankeschön ❤

  • @RokstedyMorgan
    @RokstedyMorgan 3 года назад

    When I go for descaling mode my pixie went ded. Then i pressed both buttons for 3 secs it started to descale and lights were blinking. Is this correct behaviour?

    • @nespresso
      @nespresso  3 года назад

      Hello, Rodrigo! Can you please identify your country, so we could further look into this for you?

  • @ronialexandrovsky16
    @ronialexandrovsky16 2 года назад

    My machine stuck in descalling mode now after 3cycle..all button light keep flashing ,never ending..had done factory reset but it doesn't fix the problem

    • @nespresso
      @nespresso  2 года назад

      Hello, we would be glad to help you. Could you please provide us the country of your residence?

    • @ronialexandrovsky16
      @ronialexandrovsky16 2 года назад

      @@nespresso Israel 🇮🇱

  • @aubreydonna5335
    @aubreydonna5335 4 года назад +2

    How to dismantle the machine

  • @tomwilliams5936
    @tomwilliams5936 3 года назад

    I got through one cycle of descaling and then my machine presumably air locked and now there is no flow through and out through the coffee outlet, any official advice on how to solve this?

    • @nespresso
      @nespresso  3 года назад

      Hi Tom, in view of the issue you are experiencing, we would recommend contacting our Technical Team directly for further assistance. You can reach them by calling 0800 442 442(UK) or 1800 812 660(ROI), and selecting option 3. Many thanks.

  • @lapeppiarocchettara
    @lapeppiarocchettara Год назад

    Dopo il risciacquo non riesco ad uscire dalla modalità descaling, i tasti continuano a lampeggiare. Avete un consiglio da darmi?

    • @nespresso
      @nespresso  Год назад +1

      Buongiorno La Peppia Rocchettara, ti invitiamo a contattarci attraverso la pagina bit.ly/3YJpsf1, la nostra chat o al nostro numero verde 800 39 20 29 sempre attivo, in modo da poterti fornirti un rapido riscontro. Rimaniamo a tua completa disposizione. Buona giornata!

    • @lapeppiarocchettara
      @lapeppiarocchettara Год назад

      @@nespresso Grazie mille

  • @silviabastianello7500
    @silviabastianello7500 11 месяцев назад

    Io vorrei davvero sapere perché ogni volta che faccio la decalcificazione,poi la macchina non funziona più. Con tutte le inissia ho riscontrato questo problema.
    Dopo essere usciti dalla modalità NON ASPIRA PIÙ ACQUA E NON ESCE PIÙ NULLA.

    • @nespresso
      @nespresso  11 месяцев назад

      Buongiorno Silvia, siamo spiacenti per le difficoltà riscontrate con la tua macchina Nespresso. Al fine di poterti fornire assistenza ti chiediamo di indicarci il tuo codice cliente tramite messaggio privato. Ti ricordiamo che restiamo a tua completa disposizione anche al numero verde 800 39 20 29, sempre attivo. Ti auguriamo una buona giornata.

    • @TheAuri1971
      @TheAuri1971 5 месяцев назад

      A me succede la stessa cosa! L'ho appena fatta e ora non esce più l'acqua! Faccio tutto come da video. Mi è già successo una volta,ho lasciato raffreddare la macchina e poi è ripartita e ho potuto risciacquare il decalcificante. È snervante questa cosa!

  • @predatorgamer114
    @predatorgamer114 3 года назад

    How to know when it's time to discale

    • @nespresso
      @nespresso  3 года назад +1

      Hi, we recommend descaling approximately every three months or after every 300 capsules you brew.

  • @RashadinOz
    @RashadinOz 9 лет назад +58

    A word of warning:
    I followed these instructions. Worked fine. Drank my first cup of coffee and almost threw up.
    10 iterations through the cleaning cycle and I can still smell descaling solution in the water.
    And I don't really think of my sense of taste/smell as anything special....
    I will cycle through another 10 cups of water tomorrow. Till then, it's back to the instant. At least that doesn't taste of chemical.
    And I'm glad I don't have to descale for another year - and will probably pass then. It was working and tasting just fine before this.
    And a further point of irritation: If I only need to descale once a year, why not give me ONE packet of solution in the descaling pack and charge me half the price?
    Oh, sorry, I forgot ... you need me to fund the cost of these half-baked videos, right? Wouldn't it be easier if you wrote better manuals?
    (OK, I better stop while my BP is normal)

    • @algintle
      @algintle 9 лет назад

      5

    • @moe9596
      @moe9596 8 лет назад +3

      +Rashad in Oz Holy long before the taste went away? I used the descaling kit and 30 rinse cycles later it still smells of chemicals and the water still has a white residue in it

    • @IamGilgamesh666
      @IamGilgamesh666 8 лет назад +1

      The reason they give two per packet is that if you live in a hard water area then you should use two sachets of liquid in a single tank of water for the descaling process.

    • @gianlugian5350
      @gianlugian5350 8 лет назад +3

      +Rashad in Oz I tought I was the only one. I did the cycle with clean water 4 times and then I used 10 cupsules to remove the chemical taste. Awful experience.

    • @lurdinnhamendonca4084
      @lurdinnhamendonca4084 7 лет назад

      Rashad in Oz bp

  • @snapautomotive80
    @snapautomotive80 2 года назад

    Where can I get the descaling solution?

    • @nespresso
      @nespresso  2 года назад

      Hi. In order to provide you with the best response, could you please tell us what country you are in? 🙂

  • @adrianadalmeida876
    @adrianadalmeida876 Год назад

    Onde compra o produto para descalcificação?

    • @nespresso
      @nespresso  Год назад

      Olá Adriana, como vai? Informamos que a Nespresso não comercializa mais o produto de descalcificação para as máquinas, pois, no Brasil não possuímos altas níveis de dureza em nossa água, diferente de outros países. Recomendamos caso a sua máquina apresente algum problema referente a isso, que nos envie uma mensagem via Inbox do Facebook, DM do Instagram ou por uma das nossas centrais de atendimento, para podermos te auxiliar com alguns testes. Permanecemos à disposição!

  • @АнатолийКостин-е6е
    @АнатолийКостин-е6е 6 лет назад +6

    Хорошая информация!

  • @dianejones5418
    @dianejones5418 4 года назад +1

    Great help thank you,

  • @zsuzsannafejesne2867
    @zsuzsannafejesne2867 6 лет назад +1

    mennyi víz kell a tartályba a vízkőtelenítéshez?

    • @nespresso
      @nespresso  6 лет назад

      Kedves Zsuzsanna!
      A vízkőmentesítő folyadékot (1dl) ki kell egészíteni vízzel, a víztartály legyen tele. Amennyiben tudunk segíteni a vízkőmentesítés folyamatában hívj minket bizalommal a 06 80 2582 80-as éjjel nappal díjmentesen hívható telefonszámon.
      Üdvözlettel,
      Nespresso Club

  • @calypso22
    @calypso22 6 лет назад +21

    I laughed at the pronunciation of Lungo. If you're going to use the Italian word, looking up the pronunciation might be helpful. :)

    • @นิตยาจะกู-ห1ล
      @นิตยาจะกู-ห1ล 6 лет назад +2

      John de Giorgio

    • @jeffjensen8
      @jeffjensen8 3 года назад +1

      A lot of foreign words that countries adopt end up sounding and meaning differently than the original word. IE: English "pants" turn to "pantsu" in Japanese, where it typically is used to refer to panties / underwear. Lungo appears to be another case of this happening.
      Also, as far as I know Italians don't use "lungo" in their coffee terminology - it seems to be just barista speech to make it sound more 'exotic' (so they can charge you $10 for a sip sewer water that's been brewed with dirty gym socks, covered with lots of sugar)

    • @alcaxalcax
      @alcaxalcax 3 года назад

      @@jeffjensen8 of course we use "lungo" at the bar, when we want coffee less concentrated, with a little more water (not american coffee).
      What you are mentioning is probably the coffee "corretto"

    • @jeffjensen8
      @jeffjensen8 3 года назад

      @@alcaxalcax Interesting and good to know that I was wrong after some (brief) Googling. It seems weird that you'd say "I want a long...", though.. Seems a bit inappropriate if you were being served by a woman ;-)

    • @alcaxalcax
      @alcaxalcax 3 года назад

      @@jeffjensen8 no misunderstanding because in italian the adjectif is after the noun and not before, so not I want a long coffee but I want a "caffè lungo" (you are certainly talking of coffee)

  • @raymondebourgoin8075
    @raymondebourgoin8075 4 года назад

    J ai petite et grande tasse es ce qu on peut programmer une tasse plus grande

  • @thyristor419
    @thyristor419 4 года назад

    Ottimo prodotto,lo uso ogni due anni e funziona bene senza lasciare tracce di descaler👍🏻😃👍🏻il liquido rimanente lo ho usato anche per liberare dal calcare delle pompette a immersione uso hobbistica ...👍🏻

    • @mariabrunellalicchelli8714
      @mariabrunellalicchelli8714 2 года назад

      Ciao scusami io nn ho capito una cosa quando si inizia a fare la decalcificazione e quando lampeggiano devo aspettare che finisce di lampeggiare ? X poi iniziare la decalcificazione? Giusto?

    • @thyristor419
      @thyristor419 2 года назад

      Buongiorno Maria, nella fase iniziale quando accendi la macchina i due simboli della tazza lampeggiano( indicano che il riscaldatore è attivo) quando finiscono di lampeggiare si può entrare nella modalità decalcificazione( tieni premuti i due tasti simultaneamente per 3 secondi) poi segui il resto del video, quando finisci tutto io ti consiglio di risciacquare bene il contenitore acqua. Anche l'ultima fase del video dove fa ricircolare solo acqua da un contenitore all'altro per pulire le parti interne dal decalcificante io lo ripeto 3/4 volte.

  • @HPLovecrafttt
    @HPLovecrafttt 4 года назад +5

    Just use 1/3 white vinegar to water. You don't need the solution

    • @jeffjensen8
      @jeffjensen8 3 года назад

      Thanks for this. I came here to look for alternate solutions to descaling

  • @fusion311
    @fusion311 8 лет назад +1

    when I descale my machine this video seems to be wrong, my machine won't do any thing. but when I hold them down untill it runs .

    • @cynthial.j.3789
      @cynthial.j.3789 7 лет назад

      fusion311 It is a bit tricky to get the hang of it. I had to try several times and unplug the machine for finally getting the buttons to blink.

    • @enedinamendesspolti2268
      @enedinamendesspolti2268 6 лет назад

      fusion311 no voo Zu mó