AMS Overview Workflow Training 28Jan2020

Overview of working with the SERVICE NOW ticketing software.
Basic SAP Landscape of PAR Pacific with respect to the servers as S4 Development, S4 Quality, and S4 Production.
Process of the complete flow of work from allotment and acceptance of tasks named as Tickets to Resolving it and enclosing offline Excel filled Change Request Form.
Highlights on the responsible PAR Functional Leads, in accordance, to respective modules of SAP Consultant at AMS SUPPORT work.