Thank you so much for making the video. It was a big help. I took my 36" cooktop apart like you did. About a dozen of the silicone spacers were missing/scattered around. I found those, straightened the bent metal tabs, repositioned the heating elements, and re-installed the glass top. It works great. While it was apart I also put some foam tape on the back of the glass, so the top would seal/sit well on the countertop. It only took about 30 minutes total.
Thank you sir - this was extremely helpful to me as well. Mine was in worse shape than yours as far as parts being shifted around, with 2 of the white pieces gouged and the control panel out of place. I did have enough rubber feet to use (even a spare was in there) but about 8 or 9 of them had come off partially or completely. Your video gave me the courage to remove the glass and fix it. I will be calling Frigidaire to see if the worst white piece can be replaced. The price-point is attractive and I wish they had charged $10-15 more and used a decent shipping box, because after watching your video, I had already returned my first one without opening it, due to the condition of the box.
Just received this cooktop from Amazon. The box looked pretty ruffed up like it had been on the bottom of the pile. However the cooktop showed no exterior damage. After watching your video I decided to open it up anyway to double check. What I discover was that EVERY rubber foot was out of place and the "burners" were completely smashed! Needless to say, back to Amazon it went. Thanks for the video!
You just saved me from hours of frustration. Thank you times a million! (I really was looking for what to do with mounting brackets and granite/quartz cooktops ... and still not sure on that one, other than the builder's electrician who put the first one in didn't seem to care too much about code)
Thanks for saving me headaches later on so yes I did check it and yes two of the rubber feet came of the base and the middle heating plate was not even seating properly
Thank you for the tips! I truly hate Samsung my self and I did a huge experience mistake to buying all appliances from them🙈 I am ordering today this cooktop, I hope I will be more lucky this time!
I have just bought a 30" Frigidaire cooktop (here in Canada) and the instruction manual clearly states do NOT use silicon to seal the top to the counter (I have quartz) due to requirements for heat ventilation. However I do not want spillovers of soup etc going into the unit below of the drawer below. So I shall be on the horn with Frigidaire and see what the issue is with that. At the same time the manual also mentions using the clips to attach to the quartz counter...but I have to order those from Frigidaire. We shall see.
Mine came in an undamaged box with plenty of extra packing. But every coil was out of place. About half of the silicone pads came off, and there were three extra floating around. You should have had a mica disc to cover that white pad. It looked like you may have had it in your hand, but I thought I'd mention it for anyone confused by why theirs looks different. Unfortunately, my display board was also floating around loose because four plastic standoffs were broken, probably by the movement of the shifting coils. That's not something fixable with glue. Glad I opened it up, but now I have to play the support or return game.
I just received the same unit from Home Depot. The only issue so far has been with the central large burner which is supposed to have an "Auto Sizing" feature to adjust the diameter of the magnetic burner relative to the diameter of the pot you use. With both my 12" induction ready cooking pots only a very small 4" diameter area seems to be working. I have not opened the cooktop up to check the burner feet. I wonder if that could be the cause of the malfunction?
THANK YOU. I found your video by chance when looking for installation instructions and popped open the glass to check. Two elements were unseated. The foil cover on the big element has a damaged tab mount. What a mess. 3 years later and Frigidaire QA still hasn't fixed this? Ridiculous.
Thanks for your reply to my video. I am sorry to hear that your unit wasn't up to the minimum manufacturing standard. Aside from that, my family has been using the unit with no problem since the installation. Good luck and stay safe~
I was looking to switch from gas to induction, and was interested in the Samsung, but now I think I’m going with Frigidaire. My question is, how bad is the humming ? I’ve read some forums where people say they can hear the humming from the next room.
In my point of view, the humming isn't much bothering. It also depends on the types of pot you have. More humming means faster the pot gets hot, so if you don't like the noise you can simply set it at the lower settings.
did you have any issue with the glasstop not sitting flat after install into the granite top hole? one side of mine sits up about 1/4 inch like the glass is warped, bowed. Thx Paul
did you just leave the middle burner with the white section? nothing to cover it like the other smaller burners? i have a 36" and all of my burners had the same beige color tops.
I'm thinking about buying the same cooktop. How did you install the "L" shaped retainer brackets under the counter to secure the cook top to the counter? The instruction booklet was confusing showing the brackets but then including that you need to call them to order a granite counter top brackets.
I am sorry but I can't say much about the retainers because I chose not to use them. It is your cooktop and your home, so decide at your own risk. Good luck.
@@AK-qo6tx Trouble free since then. Still loving the fact that it heats my pan super quick and I don't have to inhale the gas anymore. Electricity bill isn't that bad as long as you sign up for some sort of off-peak rate plans if there's any in your area. I have 2 EVs and with the off-peak plan, the bill didn't go super high and I don't even look at gas prices anymore. Good luck.
Did your cooktop not turn on at all before you opened it and fix what was lose on the inside? We just bought the 36” model same one as yours and it’s not turning on at all.
Rubi, I am sorry that your unit isn't functioning at all. If it is right out of the box and you properly connected the wires to the 220v box, it should turn on. If not, then there must be a manufacture error, I presume. I didn't check whether it turned on before the fix. So, I can't answer you on that question. Check the 220v box with the multimeter and make sure that you properly connect the unit to it by the manual.
Did you use the "Granite countertop installation kit" # 903061-9010? Or is the unit just sitting on the counter? The installation kit is a bunch of metal brackets and some type of unidentified glue.
Thank you for the question Stuart. Whether to use it to your granite or not depends I presume. As you know, I am not a professional installer. I paid for one though.
@ And yet D R Horton will gladly sell you a home where no one's heard of these brackets, apparently.......... I'm still trying to answer this question myself now, but at least I know when I finally get this cooktop in, my induction coils are going to be in the right place!
FThanks for posting this. Friends don't let friends purchase Samsung appliances. They are great with electronics but appliances are HORRIBLE. I 4ead on reviews that while you are cooking even if some water drops on the cooktop, it shuts it down. Have you experienced this. Why does this happen?
The shutdown when the unit senses liquid on the stove top is by design. The idea is that if you have a boiling liquid that overflows the pot the induction power is automatically turned off.
Sure thing, Dan. I chose not too, because I love tinkering things around. Induction cooktops are not cheap in general. My previous one was about $1800.
Thank you so much for making the video. It was a big help. I took my 36" cooktop apart like you did. About a dozen of the silicone spacers were missing/scattered around. I found those, straightened the bent metal tabs, repositioned the heating elements, and re-installed the glass top. It works great. While it was apart I also put some foam tape on the back of the glass, so the top would seal/sit well on the countertop. It only took about 30 minutes total.
Thank you sir - this was extremely helpful to me as well. Mine was in worse shape than yours as far as parts being shifted around, with 2 of the white pieces gouged and the control panel out of place. I did have enough rubber feet to use (even a spare was in there) but about 8 or 9 of them had come off partially or completely. Your video gave me the courage to remove the glass and fix it. I will be calling Frigidaire to see if the worst white piece can be replaced. The price-point is attractive and I wish they had charged $10-15 more and used a decent shipping box, because after watching your video, I had already returned my first one without opening it, due to the condition of the box.
Just received this cooktop from Amazon. The box looked pretty ruffed up like it had been on the bottom of the pile. However the cooktop showed no exterior damage. After watching your video I decided to open it up anyway to double check. What I discover was that EVERY rubber foot was out of place and the "burners" were completely smashed! Needless to say, back to Amazon it went. Thanks for the video!
Yeah the thin cardboard box and packaging is insufficient for shipping by courier, offers very little protection
You just saved me from hours of frustration. Thank you times a million!
(I really was looking for what to do with mounting brackets and granite/quartz cooktops ... and still not sure on that one, other than the builder's electrician who put the first one in didn't seem to care too much about code)
Thanks for saving me headaches later on so yes I did check it and yes two of the rubber feet came of the base and the middle heating plate was not even seating properly
Thank you for the tips! I truly hate Samsung my self and I did a huge experience mistake to buying all appliances from them🙈
I am ordering today this cooktop, I hope I will be more lucky this time!
Every burner knocked out of place. About half the rubber feet knocked out of their mounts. Easy to get back together though. Thanks for the heads up!
Very helpful. Thank you.
I have just bought a 30" Frigidaire cooktop (here in Canada) and the instruction manual clearly states do NOT use silicon to seal the top to the counter (I have quartz) due to requirements for heat ventilation. However I do not want spillovers of soup etc going into the unit below of the drawer below. So I shall be on the horn with Frigidaire and see what the issue is with that. At the same time the manual also mentions using the clips to attach to the quartz counter...but I have to order those from Frigidaire. We shall see.
Mine came in an undamaged box with plenty of extra packing. But every coil was out of place. About half of the silicone pads came off, and there were three extra floating around. You should have had a mica disc to cover that white pad. It looked like you may have had it in your hand, but I thought I'd mention it for anyone confused by why theirs looks different. Unfortunately, my display board was also floating around loose because four plastic standoffs were broken, probably by the movement of the shifting coils. That's not something fixable with glue. Glad I opened it up, but now I have to play the support or return game.
Bought from ABT.
I just received the same unit from Home Depot. The only issue so far has been with the central large burner which is supposed to have an "Auto Sizing" feature to adjust the diameter of the magnetic burner relative to the diameter of the pot you use. With both my 12" induction ready cooking pots only a very small 4" diameter area seems to be working. I have not opened the cooktop up to check the burner feet. I wonder if that could be the cause of the malfunction?
I took mine apart and they added some copper V spring under the rubber feets to alleviate this issue
Running the large burner on 'H' or super boil excessively will eventually cause failure of the filter board. $$$. Yes, get extended warranty.
I just received mine today. Opened it and found one out of place as well.
THANK YOU. I found your video by chance when looking for installation instructions and popped open the glass to check. Two elements were unseated. The foil cover on the big element has a damaged tab mount. What a mess. 3 years later and Frigidaire QA still hasn't fixed this? Ridiculous.
Thanks for your reply to my video. I am sorry to hear that your unit wasn't up to the minimum manufacturing standard.
Aside from that, my family has been using the unit with no problem since the installation. Good luck and stay safe~
I was looking to switch from gas to induction, and was interested in the Samsung, but now I think I’m going with Frigidaire. My question is, how bad is the humming ? I’ve read some forums where people say they can hear the humming from the next room.
In my point of view, the humming isn't much bothering. It also depends on the types of pot you have. More humming means faster the pot gets hot, so if you don't like the noise you can simply set it at the lower settings.
how do you remove the glass cooktop?
Did it come with the big metal magnet?
did you have any issue with the glasstop not sitting flat after install into the granite top hole? one side of mine sits up about 1/4 inch like the glass is warped, bowed. Thx Paul
I found the same thing with mine, the glass was warped
did you just leave the middle burner with the white section? nothing to cover it like the other smaller burners? i have a 36" and all of my burners had the same beige color tops.
To be honest, I actually don't remember. I would definitely put them all back in place after securing the discs to the proper positions.
Mine came all covered with the beige cover. A few feet were dislodged on large burner.
I'm thinking about buying the same cooktop. How did you install the "L" shaped retainer brackets under the counter to secure the cook top to the counter? The instruction booklet was confusing showing the brackets but then including that you need to call them to order a granite counter top brackets.
I am sorry but I can't say much about the retainers because I chose not to use them. It is your cooktop and your home, so decide at your own risk. Good luck.
@@Galileo9.81 Thanks. How do you like the stove top? Has it been trouble free since you installed it?
@@AK-qo6tx Trouble free since then. Still loving the fact that it heats my pan super quick and I don't have to inhale the gas anymore. Electricity bill isn't that bad as long as you sign up for some sort of off-peak rate plans if there's any in your area. I have 2 EVs and with the off-peak plan, the bill didn't go super high and I don't even look at gas prices anymore. Good luck.
Did your cooktop not turn on at all before you opened it and fix what was lose on the inside? We just bought the 36” model same one as yours and it’s not turning on at all.
Rubi, I am sorry that your unit isn't functioning at all. If it is right out of the box and you properly connected the wires to the 220v box, it should turn on. If not, then there must be a manufacture error, I presume. I didn't check whether it turned on before the fix. So, I can't answer you on that question. Check the 220v box with the multimeter and make sure that you properly connect the unit to it by the manual.
rubi did you find a solution?
What model is this?
which credit card you used that included warranty?
I had the Chase Sapphire, and they were very kind about issuing the refund.
Did you use the "Granite countertop installation kit" # 903061-9010? Or is the unit just sitting on the counter? The installation kit is a bunch of metal brackets and some type of unidentified glue.
Thank you for the question Stuart. Whether to use it to your granite or not depends I presume. As you know, I am not a professional installer. I paid for one though.
@ And yet D R Horton will gladly sell you a home where no one's heard of these brackets, apparently.......... I'm still trying to answer this question myself now, but at least I know when I finally get this cooktop in, my induction coils are going to be in the right place!
Was it difficult to remove the glass top from the cooktop base?
No, it wasn't. Just lay it one the floor glass top facing upward, then unscrew those torx screws.
@@Galileo9.81 Thx so much for the effort. I really didn't know what was wrong and the Frigidaire were not any help
It wasn't difficult to disassemble (if you have the right tool or equivalent), but it was a royal pain in the ass to reassemble.
Do you central large burners come with “ auto sizing” like others does?
At least, mine says so, but not sure if it really works.
@@Galileo9.81 mine missing the needle piece on the middle of burner, do you know it matters?
@@user-yr5sg3rm3x not sure. Sorry
@@Galileo9.81 thank you for your time.
That's not right. Customers should not have to take an appliance apart to make it work as designed. Frigidaire needs to fix this!
FThanks for posting this. Friends don't let friends purchase Samsung appliances. They are great with electronics but appliances are HORRIBLE. I 4ead on reviews that while you are cooking even if some water drops on the cooktop, it shuts it down. Have you experienced this. Why does this happen?
The shutdown when the unit senses liquid on the stove top is by design. The idea is that if you have a boiling liquid that overflows the pot the induction power is automatically turned off.
Samsung
the unit still works?
Yep! But, my contractor cracked the surface. Getting a newer one.
Nothing is made worth a crap anymore
Oh I would have sent it back that is awful that they are made so cheep will be returning mine to high for this kind of money they are not cheep
Sure thing, Dan. I chose not too, because I love tinkering things around. Induction cooktops are not cheap in general. My previous one was about $1800.
FRIGIDAIRE quality is very bad