(Broke on camera!) Epic/unreliable 2011 Kone MonoSpace 700/MonoGoods MRL trac lifts @ Asda Worcester

Here we have some awesome Kone Ecodisc lifts that are very fast/efficient, well built, sound absolutely awesome and are lots of fun to ride but unfortunately they are rather unreliable, if not under maintained. There is always at least 1 broken lift in this car park every time I come here. In this video, when I waited for the first one I rode to come back to my floor, it got stuck on the ground floor and tried to move but failed and went out of service.
I think one of the issues is that since these lifts are outdoors, sometimes water can leak into the shaft and since these lifts are MRLs, the motor and other vital components are in the shaft so the water may be disabling vital equipment forcing the lift to go out of service. From what I can tell outdoor lifts are out of service more than indoor lifts can be and I think that could be why.
The reason why the call buttons don’t work for the even-floor lifts on the top floor is because they disabled them for when they were doing work around where the lifts are
Controller - Kone LCE microprocessor
Motor - Kone Ecodisc MX18 gearless synchronous AC VVVF motors
Floors - all floors lifts :10(-1, 0(store level), 1, 2, 3, 4, 5, 6, 7, 8) even floors only lifts: 5(0, 2, 4, 6, 8)
Voice - older Kone voice
Doors - All floors lifts: Kone single speed centre opening, Even floors lifts: 2 speed centre opening
Fixtures - Kone KSS 140 vandal resistant
Amount of lifts in each bank - set of even 5 floors lifts and 2 individual all floor lifts
Maintenance company - Kone or generic?
Capacity - even floors lifts: 2000kg 26 persons, all floor lifts: 1275kg 17 persons
Fault - Unknown. Equipment failure?
Aftermath - lift out of service awaiting repairs
Lifts broken - both all floor lifts
Fire alarm - Protec addressable system
Call points - KAC Protec addressable MCPs
Sounders - Protec sounder strobes and Protec smoke detectors with integrated sounder strobes in the stairwells
Smoke detectors - Protec optical smoke detectors (some with built in sounder strobes)