Too bad that this does indeed oversimplify the scenario, and the assumption that people will only focus on the positive points made completely ignores human psychology and the way things work in the real world. Humans always focus on the negative of interactions or experiences...it's an evolutionary development meant to provide protection. When you burn your hand on the stove, you don't remember any of the nice experiences that went along with it, like the cooling sensation from an ice pack or ointment, or the knowledge that it healed or that the pain stopped. No, you will, for the rest of your life, remember the pain and all the negative parts of the experience of burning your hand, and will avoid doing it again. A negative comment works the same way: it is emotionally unpleasant or painful, and while the positive beginning and end are meant to soften the blow, the average person (without a idiopathic or major personality disorder) will mostly remember what was negative in the exchange, and will avoid the behavior that caused the exchange, or will avoid the person who created the negative emotion for them. The idea that the employee will only focus on the good things you said in the compliment sandwich and completely ignore, overlook or forget the negative point you made, is just uninformed and shows a lack of knowledge about how people actually communicate and interact in practice, not theory. How much actual, hands-on supervisory experience do you have? Ever lead a company besides LeadershipIQ? Not impressed in any way shape or form based on what I've seen so far.
I think the best one word summary for this cure little video is this: oversimplification!!!!
The brain best remembers the first and last things heard.
Too bad that this does indeed oversimplify the scenario, and the assumption that people will only focus on the positive points made completely ignores human psychology and the way things work in the real world. Humans always focus on the negative of interactions or experiences...it's an evolutionary development meant to provide protection. When you burn your hand on the stove, you don't remember any of the nice experiences that went along with it, like the cooling sensation from an ice pack or ointment, or the knowledge that it healed or that the pain stopped. No, you will, for the rest of your life, remember the pain and all the negative parts of the experience of burning your hand, and will avoid doing it again. A negative comment works the same way: it is emotionally unpleasant or painful, and while the positive beginning and end are meant to soften the blow, the average person (without a idiopathic or major personality disorder) will mostly remember what was negative in the exchange, and will avoid the behavior that caused the exchange, or will avoid the person who created the negative emotion for them.
The idea that the employee will only focus on the good things you said in the compliment sandwich and completely ignore, overlook or forget the negative point you made, is just uninformed and shows a lack of knowledge about how people actually communicate and interact in practice, not theory.
How much actual, hands-on supervisory experience do you have? Ever lead a company besides LeadershipIQ? Not impressed in any way shape or form based on what I've seen so far.