@@musayesilkaya5690 He would probably agree. We joke about this all the time in our meetings. We aren't rude to users like that. But we do laugh at some of them after some calls because they are just too ridiculous.
@@Nikki-xx3gq Tech support sucks in 95% of companies, but I just started working for the government and its pretty great in the government, people actually know what they're doing and the average user is way more knowledgeable than any industry I've ever worked for. Then again it's for one of the richest cities in my state so maybe the lower end cities suck to work for.
I've been in I.T. for over a decade and this still holds true to this day. Especially if you work in the healthcare setting. Doctors are so quick to temper tantrums when what they want to do isn't working or the process that they should be following.
+Lawrence Kendall Yeah, a coworker of mine accidentally didn't realize he was still online with a caller when he cussed. He had to find out from his manager. Fortunately, he's still employed. But it could have been real bad for him. I always wait until I put the caller on hold or until I hang up before I go crazy.
Isn't it amazing though that most IT people are much more intelligent, better educated, more patient, more multi-tasking, more efficient than your average executive or other worker..
@@damiangale9074 Maybe not in public support, but on-site IT support in businesses still requires all the qualities outlined by IFilmAlways. Top tip - if you're at work and on the phone with IT, when they start becoming passive-aggressive, or if they say "I have/ Here's a better idea", then you know their patience with you is wearing thin.
As someone who's been a veteran of Tech support for over 2 years, this is 100% accurate, we genuinely get people who can't figure out how to work a smart phone and it definitely tests people.
Very true my friend. I used to do this (server tech support) and it was horrible. The level of stress that we dealt with was inhumane. I almost ended up in deep depression. To be honest, being paid 18$ + per hour wasn't worth the damage it did to me in the long run. I prefer making minimum wage and being HAPPY to work :)
......Sooooo......... Am I the only one that would plug his appliances in at midnight so they would flash AND be on time? Yes, it was specifically to drive people nuts 😈
@@Jacqueline_Thijsen Not even a little bit. But its okay, I dont judge along those lines. Come, join with me in my quest of surreal jackassery, I will reveal unto you the methods by which to annoy GODS!!! The repercussions of which however are outside the scope of this lectorial series.... Oh, and there is a $200 lab fee....
+Elite All the tech support I do for Mac is basically "please uncheck auto detect so it doesn't enable SSL". There was one time a user was unsure which password to use after an update. Hehe I'm always reading to them from Google search results because we don't do Macs. They're really not as shit as everyone says, but not as good as fanboys say either.
I've been in IT Support since this video first came out. When I was an IT corporate trainer (I was training new people on how to use our UI and ticketing system), I would show this video on the last day. If they weren't laughing by the end, I'd ask them to move over to sales.
Thank you, we appreciate it. Sadly, there are people that act like you and are a delight to help. The ones that annoy is are those that blame us for all the problems they are experiencing while they do not realize they have messed it up themselves.
People laugh but this is seriously true. I've done the same work and it is astounding what type of calls you receive and the general questions they ask. The kicker is when you get some REALLY crazy call regarding some super geeks local network setup. Had a guy one time tell me he wasn't getting a connection. We went over the equipment and what he already had done. After he described to me what was taking place, I couldn't help but think it was his switch. I told him to take the switch out of the chain and whaddya know, everything began working again.
I used to teach computer programming & literacy in San Jose-- 2nd night of each class the most common question was "HOW do I turn the computer on again?"
I took an intro to C++ class ~1 year ago. We had people coming in who were just out of highschool, who literally couldn't manage creating a new folder to save their files in, or how a flash drive is used. And when basic programming concepts like integers vs floats come up... well gg, half the class quit out.
Shit I hope that wasn't me. I had a weird issue that was only solved by putting a 10mbps switch in front of my router from the ONT and the tech sounded like he wanted to die.
The thing that always bothered me is people expect you know how to fix everything without them telling you anything. Like they'll say "I should know? Isnt that your job?" Look at it this way folks - when you visit a doctor and you say you dont feel well, does he immediately throw your ass up on a gurney and start cutting you open for surgery? Of course not. He / she asks "what symptoms are you having?" Explain the symptoms and then that helps them diagnose. So telling me your "computer is broken" doesnt help. What are the symptoms - wont turn on, crashes, program wont work, no audio.... Then your IT support will help you fix it.
While I was a Computer Science student at the University of Montreal (beginning of the 90's - 1991), I was also teaching "Introduction to PCs" to adults there (to accountants, managers and executives)... Everybody knows about the joke where the teacher asks to _open the little door for the floppy_, and there's one in the class going for the classroom door. Well it really happened to me (the joke didn't exist yet at the time). Poor lady, she looked so embarrassed when the classroom burst into a big laugh.. I had to tell her _yes you can go to the bathroom_"... But the class laughed even more...
Informal Tech Help and selling PC's sometimes is my means to pay for my Tech hobby, and this video got funny when the comedian said he'd have to go to "Plan B" to see if there were any children in the house to help! Because, children can often follow instructions better than adults.
2 of my favourite phrases from working the desk - PEBCAK (Problem Exists Between Chair and Keyboard) and a certain error code we seem to be describing a lot - the ID10T code
+ObsoleteGamer.com Some people claim they don't have time to restart the computer. Unless the computer is really slow, it usually takes no more than 2 minutes to boot up.
I worked on a helpdesk. Not that bad usually, talked people through things fine...but then the receptionist at the head office a few streets away would phone...wanting things like the computer's clock changed a few minutes so she could be in time for the news on her car's radio. Not joking.
0:35 It’s 2021 now and I am into vintage computing. I found this video when I am 2/3 of the way to getting my new used 386 with Windows 3.1 and no Ethernet port on the Internet. But _my_ 386 has 8 megabytes of RAM, not just 4. 🤓 Everything I just said is true.
still have customers with 2gb ram windows 7 asking why their new Gigablast internet isn't getting 1000mbps down then they try to argue that it should just work and don't get me started on iPhone/Mac users, "this should be easy, it's an apple!"
+chrisgast Communicator had some really nice (for back in the day) gui website building/management that my math teacher showed me in 7th grade. He said if I got done with school work early he'd show me how to code html and javascript. Made two fully featured websites for a couple of companies that year with javascript, interactive menus and everything. I owe my career to that man. Thanks Mr. E!
+chrisgast Yes I was...I mean, I'm not a millionaire or whatever...software developer. Oh yeah though I wish there were millions of teachers like him. Matter of fact, if I ever get to retire early-ish, I am teaching calculus and computer programming to high school kids that weren't really wealthy and kinda poor like me
Oh man this is comedy gold! I remember the time I got called an ass because I got a lady's web page to load and she couldn't! She was using Internet Explorer in Windows XP on an Atom powered Netbook. Nuff said!!!
Timothy Neu To be fair, those Atom powered netbooks, with a 2GB RAM upgrade, an SSD and Linux, can run quite a lot of stuff. Even Blender. I have no idea how, but some _minor_ designs don't break it.
How to be a Fake Hacker: 1.Change your Wallpaper to "Anonymous Hacker" 2.Open "CMD" on Windows 3.Type:dir/s 4.Sit back and relax... 5.Your Computer Now Has A Hidden Malware That Can SEE Everything That You Are Doing In Your Computer. *CONGRATULATIONS!*
i had a guy that had his PC outside at winter and to fix the "issue" of his parts being cold/frozen he boiled them and wondered why they stopped working...
lol. This is so true about being on helpdesk. It's a pain in the backside. People don't know how to explain things they do the complete opposite on what you're trying to tell them to do. This is hilarious.
I love how a majority of people at the University of Minnesota have Apple products. Yet, this is the same school that won the first and only season of the American adaptation of University Challenge.
You know, people think this is really funny, but as someone who's worked in tech support for over a year, it's funnier to me because this is how our calls go... The Mute button is my best friend!
I was support for Mac, trust me people it's not any easier for mommies and daddies. (But it is easier to get things fixed, receive positive reviews and the monthly bonus thst comes with)
I work in company internal 1st level support and users like this are really annoying... Especially while knowing they earn at least twice as much as I do.
If you're laughing and crying at the same time watching this, you've worked tech support
Ikr
13 years later and still relevant. Timeless comedy.
16 years later -- nothing changed!
18 years later it will be the same till today
2020, they still suck.
You can go counting forever. Stupidity will never go extinct.
19 years later and is currently 100% relevant to my current job.
I work in tech support. This man speaks the truth.
I used to before I switched to software development, and this is no exaggeration but accurate.
Me to hold button is best friend
i love it when they get mad becouse they dont know wich cable is tue power cable
What if your boss sees your comment? :D
@@musayesilkaya5690 He would probably agree. We joke about this all the time in our meetings.
We aren't rude to users like that. But we do laugh at some of them after some calls because they are just too ridiculous.
Once I had tech support tell my dad to unplug the phone line, which was end of conversation
I worked in tech support for 5 real time years... that’s 185 years in tech support time!! 😂😂
5 years for me too laws have mercy smh those times man 🤦🏽♀️
@@Nikki-xx3gq Tech support sucks in 95% of companies, but I just started working for the government and its pretty great in the government, people actually know what they're doing and the average user is way more knowledgeable than any industry I've ever worked for. Then again it's for one of the richest cities in my state so maybe the lower end cities suck to work for.
I currently work in IT. This, to this day, is still exactly how the entire industry goes.
I've been in I.T. for over a decade and this still holds true to this day. Especially if you work in the healthcare setting. Doctors are so quick to temper tantrums when what they want to do isn't working or the process that they should be following.
"Your 'hold' button is your best friend"
Cannot agree more with that! 😂
This would be hilarious if it wasn't painfully true. Just remember that when you think you are on mute you may not be on mute.
+Lawrence Kendall Yeah, a coworker of mine accidentally didn't realize he was still online with a caller when he cussed. He had to find out from his manager. Fortunately, he's still employed. But it could have been real bad for him. I always wait until I put the caller on hold or until I hang up before I go crazy.
It being true makes it hilarious
Isn't it amazing though that most IT people are much more intelligent, better educated, more patient, more multi-tasking, more efficient than your average executive or other worker..
Patient isn't the right word most days lol
yeah damian has a point lol
Totally agree
@@damiangale9074 Maybe not in public support, but on-site IT support in businesses still requires all the qualities outlined by IFilmAlways. Top tip - if you're at work and on the phone with IT, when they start becoming passive-aggressive, or if they say "I have/ Here's a better idea", then you know their patience with you is wearing thin.
Do we have a choice?
HAHAHAHAHA!!!
I work for a help desk for the Navy, and we have to deal with calls like this all the time.
This guy nailed it!
This is exactly how it is, and it's not changed lol
this still cracks me up. it came out when i had a job doing internet tech support and still rings true.
///db
As someone who's been a veteran of Tech support for over 2 years, this is 100% accurate, we genuinely get people who can't figure out how to work a smart phone and it definitely tests people.
Less than 3 years and you're a veteran of tech support?
@@NETBotic I've worked customer service positions in general for over 10 years. Plus the guy joked about being a vet after 8 months
This would be funnier if I hadn't lived through situations just like it.
That is exactly what makes it so funny. I have lived though this many times and have used plan B. Sad part is it worked.
Very true my friend.
I used to do this (server tech support) and it was horrible.
The level of stress that we dealt with was inhumane.
I almost ended up in deep depression. To be honest, being paid 18$ + per hour wasn't worth the damage it did to me in the long run.
I prefer making minimum wage and being HAPPY to work :)
My friend got fired from tech support for getting someone to format their C drive. Legendary move.
Yes. YES dammit, even in 2016...
+Olivia esddms How is this still relevant? And yet...
2021 and the pain never ends...
"We got a serious 12 o'clock flasher"....almost fell out of my chair laughing...
......Sooooo......... Am I the only one that would plug his appliances in at midnight so they would flash AND be on time?
Yes, it was specifically to drive people nuts 😈
@@zombieregime We're not worthy! 😂😂😂
@@Jacqueline_Thijsen Not even a little bit. But its okay, I dont judge along those lines. Come, join with me in my quest of surreal jackassery, I will reveal unto you the methods by which to annoy GODS!!!
The repercussions of which however are outside the scope of this lectorial series.... Oh, and there is a $200 lab fee....
That happened to me once on a call. The customer put their kid on the phone.
Macs are not for idiots, I have a Mac.....oh wait! Fuck.
+Elite All the tech support I do for Mac is basically "please uncheck auto detect so it doesn't enable SSL". There was one time a user was unsure which password to use after an update. Hehe I'm always reading to them from Google search results because we don't do Macs. They're really not as shit as everyone says, but not as good as fanboys say either.
Watched this back in 2009 when I was in tech support. It's still as funny now as it was then!
I use the cd tray as a cup holder for years...it is its only use.
I've been in IT Support since this video first came out. When I was an IT corporate trainer (I was training new people on how to use our UI and ticketing system), I would show this video on the last day. If they weren't laughing by the end, I'd ask them to move over to sales.
Simply perfect. This is exactly what happens in a help desk!
Thank you, we appreciate it. Sadly, there are people that act like you and are a delight to help. The ones that annoy is are those that blame us for all the problems they are experiencing while they do not realize they have messed it up themselves.
I had to watch this to laugh after I had one of the most infuriating calls ever. Thanks for the vid!
People laugh but this is seriously true. I've done the same work and it is astounding what type of calls you receive and the general questions they ask.
The kicker is when you get some REALLY crazy call regarding some super geeks local network setup. Had a guy one time tell me he wasn't getting a connection. We went over the equipment and what he already had done. After he described to me what was taking place, I couldn't help but think it was his switch. I told him to take the switch out of the chain and whaddya know, everything began working again.
ever heard the phrase: it's funny cos it's true?
I used to teach computer programming & literacy in San Jose-- 2nd night of each class the most common question was "HOW do I turn the computer on again?"
I took an intro to C++ class ~1 year ago. We had people coming in who were just out of highschool, who literally couldn't manage creating a new folder to save their files in, or how a flash drive is used.
And when basic programming concepts like integers vs floats come up... well gg, half the class quit out.
Shit I hope that wasn't me. I had a weird issue that was only solved by putting a 10mbps switch in front of my router from the ONT and the tech sounded like he wanted to die.
This is the best decription of tech support ever.
The thing that always bothered me is people expect you know how to fix everything without them telling you anything. Like they'll say "I should know? Isnt that your job?" Look at it this way folks - when you visit a doctor and you say you dont feel well, does he immediately throw your ass up on a gurney and start cutting you open for surgery? Of course not. He / she asks "what symptoms are you having?" Explain the symptoms and then that helps them diagnose. So telling me your "computer is broken" doesnt help. What are the symptoms - wont turn on, crashes, program wont work, no audio.... Then your IT support will help you fix it.
While I was a Computer Science student at the University of Montreal (beginning of the 90's - 1991), I was also teaching "Introduction to PCs" to adults there (to accountants, managers and executives)... Everybody knows about the joke where the teacher asks to _open the little door for the floppy_, and there's one in the class going for the classroom door. Well it really happened to me (the joke didn't exist yet at the time). Poor lady, she looked so embarrassed when the classroom burst into a big laugh.. I had to tell her _yes you can go to the bathroom_"... But the class laughed even more...
Outlook Express... Netscape Communicator...
I feel so old.
Having to help my Aunt with her computer a lot, I relate to that 100%.
Informal Tech Help and selling PC's sometimes is my means to pay for my Tech hobby, and this video got funny when the comedian said he'd have to go to "Plan B" to see if there were any children in the house to help! Because, children can often follow instructions better than adults.
you get this so much more when your in this type of job, it's hilarious.
2 of my favourite phrases from working the desk - PEBCAK (Problem Exists Between Chair and Keyboard) and a certain error code we seem to be describing a lot - the ID10T code
ABSOLUTE CLASSIC!!
I feel so related to this. Everyday in my work is like this.
Stilly funny after 15 years.
Even in 2020 😄
Linus Tech Tips channel has some Secret Shopper videos that you'd like if you enjoyed this?
Having been fixing computers since the 80s I can tell you that this is 100% accurate.
+ObsoleteGamer.com I've been working in help desk for 6+ years, and I agree.
+ObsoleteGamer.com Some people claim they don't have time to restart the computer. Unless the computer is really slow, it usually takes no more than 2 minutes to boot up.
Mihael Mergole Usually that someone is the one who lets loose the ID-10T.
I worked on a helpdesk. Not that bad usually, talked people through things fine...but then the receptionist at the head office a few streets away would phone...wanting things like the computer's clock changed a few minutes so she could be in time for the news on her car's radio. Not joking.
This is so accurate it hurts. lololol
I love the Plan B! The Plan B works for the technologically challenged! :D
this is totally correct LMAO
0:35 It’s 2021 now and I am into vintage computing. I found this video when I am 2/3 of the way to getting my new used 386 with Windows 3.1 and no Ethernet port on the Internet. But _my_ 386 has 8 megabytes of RAM, not just 4. 🤓 Everything I just said is true.
WHAT THE FRICK DO YOU MEAN VINTAGE?!??! GET OFF MY LAWN YOU DAMN KIDS!!!!
still have customers
with 2gb ram
windows 7
asking why their new Gigablast internet isn't getting 1000mbps down
then they try to argue
that it should just work
and don't get me started on iPhone/Mac users, "this should be easy, it's an apple!"
I did internet tech support, and this man does not lie. This was a daily occurrence.
This is too funny. I've got friends who have received these calls and some of them from me.
wait, that's the guy that sang "every OS is crap". Great song, btw.
Generally when you reset your modem/router, you do, indeed, end up checking the cables because (shocker here), you're unplugging the power cable.
I literally almost feel out of my car laughing my butt off
Netscape Communicator! OMFG I haven't heard of that in about a decade haha
+Walter M HEY! Don't you speak ill of my big N. I need it for my internet letters.
+Walter M I was thinking of Netscape Navigator. I'm not sure I knew Netscape had an email software. If I did, I must have forgotten.
+chrisgast Communicator had some really nice (for back in the day) gui website building/management that my math teacher showed me in 7th grade. He said if I got done with school work early he'd show me how to code html and javascript. Made two fully featured websites for a couple of companies that year with javascript, interactive menus and everything. I owe my career to that man. Thanks Mr. E!
Walter M Damn! You're lucky! I wish I had a teacher that did that. I would've been more further in my career. Oh, well. At least I have a job.
+chrisgast Yes I was...I mean, I'm not a millionaire or whatever...software developer. Oh yeah though I wish there were millions of teachers like him. Matter of fact, if I ever get to retire early-ish, I am teaching calculus and computer programming to high school kids that weren't really wealthy and kinda poor like me
Here in 2020. Have this job...woke my husband up I laughed so hard. Great bit.
i literally got in trouble for sharing this video in the team chat with coworkers when i worked in tech support for time warner cable lmao
Damn this is old but still applies completely. I can so relate doing tech over 20 years now.
Oh man this is comedy gold! I remember the time I got called an ass because I got a lady's web page to load and she couldn't! She was using Internet Explorer in Windows XP on an Atom powered Netbook. Nuff said!!!
Timothy Neu To be fair, those Atom powered netbooks, with a 2GB RAM upgrade, an SSD and Linux, can run quite a lot of stuff. Even Blender. I have no idea how, but some _minor_ designs don't break it.
This is how i feel some times.
Where can I find more of these comedies these are AWESOME
as a former tech support... yes
They should make one where you have someone on the line that doesn't speak your language but likes to scream at you because you don't help him.
The best part about this is that if you really do work in a call center you know this happens every day.
You have no idea how many times I have asked the customer to hand the phone to their child.
How to be a Fake Hacker:
1.Change your Wallpaper to "Anonymous Hacker"
2.Open "CMD" on Windows
3.Type:dir/s
4.Sit back and relax...
5.Your Computer Now Has A Hidden Malware That Can SEE Everything That You Are Doing In Your Computer.
*CONGRATULATIONS!*
My Every day life :)
I wasn't expecting to laugh, but I did 😂
i had a guy that had his PC outside at winter and to fix the "issue" of his parts being cold/frozen he boiled them and wondered why they stopped working...
+Epicscore Eu Oh, my God! Damn! Where the hell did he get that advice??? Damn!
+Epicscore Eu ...well i think he thaught of the parts as an egg, heat it and it wont be cold any more
I removed some adware(crazy popups in windows) and it was 2010. I laughed my ass off and told my collegue I havent seen this since the 90`s!
Gotta love this. I deal with this kinda stuff daily.
I'd call up
He'd call a router a MODEM
I'd hang up
This is the best one that I really love.
lol. This is so true about being on helpdesk. It's a pain in the backside. People don't know how to explain things they do the complete opposite on what you're trying to tell them to do. This is hilarious.
This hits too close to home
This is literally the funniest thing I've ever seen!
This is the greatest thing I've seen all day
I love how a majority of people at the University of Minnesota have Apple products. Yet, this is the same school that won the first and only season of the American adaptation of University Challenge.
As someone who works with in tech.. Yeah he's pretty spot on...
this is the first video I've seen when I first started IT
That is like talking to my ENTIRE family about computers. (Except for my dad) They don't have a clue what they are doing.
HIs name is Wes Borg, he was a member of Three Dead Trolls in a Baggie. I love this bit.
This is so funny the child knows more than the dad
You know, people think this is really funny, but as someone who's worked in tech support for over a year, it's funnier to me because this is how our calls go... The Mute button is my best friend!
This reminded me to pay my internet bill, thanks.
i work for time warner cable and jajajajaja this man speaks with the truth XD
Can’t unplug the answer now.
Just great! I m a manager of a customer support desk. All this is so familiar!
It's BEEN 14 YEARS and still relevant! hahaha
19 years later...nothing has changed.
Well, when your internet is out, and there isn't a known blackout going on, you generally call your ISP...
Hah, this is why I don’t ring ISP (lvl 1) support any more unless internet has been down for > half a day
absolutely brilliant - and a Canadian - hooray!
We got SLA's at my company, means we can't be putting people on hold every 2 seconds.
yeah you can't do that every call and shit for no good reason...
LiftOrGTFO right you can't do it on every call every other second, you gotta save it for those "special" user lol
"hell, I've been here 8 months!"
"Go tell your daddy to get an iMac its a system built especially for idi... for mommies and daddies"
epic lol......
Preach brother.
Haha have watched this countless times over the years
I was support for Mac, trust me people it's not any easier for mommies and daddies. (But it is easier to get things fixed, receive positive reviews and the monthly bonus thst comes with)
I use to do tech support. This video is dead on. LMAO!
Guy at 2:40 is seriously not laughing, at all.
+E Gen He probably works in IT and is having flashbacks.
He's Beth's Dad.
I work in company internal 1st level support and users like this are really annoying...
Especially while knowing they earn at least twice as much as I do.
My life in a nutshell