The Rise Of Instacart And Online Grocery Delivery
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- Опубликовано: 12 май 2020
- Online grocery delivery is seeing exceptional growth amid the coronavirus. Over the last few weeks, Instacart has seen customer order volume increase more than 500% year-over-year. But after the coronavirus, will demand for these online services stick?
Thousands of small businesses have closed due to the coronavirus outbreak in the United States. But one sector that's seen exceptional growth is online grocery delivery.
A recent survey by RBC Capital Markets in March found that 55% of respondents had purchased groceries online, up from just 36% in 2018 and 15% in 2015 . Online grocery delivery service Instacart told CNBC that demand over the last few weeks has been the highest in the company's history and that customer order volume is up more than 500% year-over-year.
Once a luxury, the coronavirus pandemic has transformed grocery delivery services like Instacart and Amazon Fresh into essential seemingly overnight. But whether or not grocery delivery will become mainstream in the long run will depend on how ther perform now.
"This has been a major potential customer acquisition opportunity for the Instacarts of the world, the Amazon Freshes of the world. All consumers are turning towards them to try them out," says Mark Mahaney, managing director at RBC. "They'll have some patience for a service that isn't a hundred percent. I think people will be somewhat realistic about that. But if in a month or two, if Instacart and Amazon Fresh aren't able to get their act together, you're going to have a lot of people who'll have tried to service, found it wanting and will go right back to the grocery stores."
Check out the video above for more on the growth of online grocery delivery and how the sector may fair after the virus recedes.
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The Rise Of Grocery Delivery
The issue with tips, is that when they become normal in a society you kind of justify a low basic income
Exactly what I was thinking, when she said her tips made up 50% of the income I was thinking, oh christ here we go again another industry where workers are not paid well and the end customer is supposed to make up the difference with their generosity instead of the employer just paying them the wage and passing that cost on because it makes them look like they have a cheaper product.
Amazon's model is a better one, they have people who go through large warehouses to get what goods you order, then some other person delivers them to your doorstep and 100% of the money they get comes from Amazon. It's the cost of doing business and Amazon found a way to pay for that, not sure why other companies don't do that as well. Is the lady who got 50% of her income from tips sharing those tips with the workers in the store who are helping put her order together? No? Yeah...
i don't tip unless i feel they deserve it. simply getting my food and placing it on my table is not enough. if you gave me something on the house, maybe. also in a buffet setting if table service is consistent, i will give a little something. but never for people doing their job.
but on the flip side when i visit Asia (like UAE, Pakistan, Malaysia, etc.) i tip generously because those people work hard to please and don't expect a tip. in Pakistan most service workers except restaurant will openly refuse tips.
Phantom Warrior and you are just another part of the problem.
Rob Dan Tips? You mean the exchange of money? Dirty money? Or is digital tip “cleaner”?
Phantom Warrior
Oddly enough, I agree.
The tip system must end. Pay a living wage, don't engage in or encourage corporate slavery
William Morey-Baker the whole system of tipping is a scam. The restaurants and the likes are just making the customer pay extra. And 90% of the time I get pathetic service from waiters and they expect a large tip. Should replace them with robots.
@@rbk9915 you don't have to tip if you dont want to. If more people stood up for this either the wages will go up or people won't take the jobs if not paid enough.
@@ws6705 if only people could live without working.
It has to be implemented in law. Otherwise it has no effect. But of course, the small guys will also hurt, if the government just neglects them.
Not only that, the tips restaurants collected they don't distributed fully or almost nothing to the employees.
This is why I only use pickup for Instacart. The in store shoppers are regular employees with benefits.
Here we go again with businesses passing the burden of paying their employees a living wage to consumers with tips. Sick country.
the cost of living in usa is higher than canada but the minimum wage is so much lower. at least in canada couple living at minimum wage can survive. its hard but not impossible.
@@asadb1990 nah I think it depends on the state, some states the cost of living is so low and the states with high costs of living have higher wages across the board. Plus their American dollar is worth so much more. I think when it comes to that they get a better deal.
@@nordette well im sure you are right. im more referring to the cities people want to live in like NYC, LA, Miami, seattle, etc where many of the jobs exist.
n cw i dunno what podunk town you’re living in but who pays $450 for rent?
That’s not realistic even for most of America....
go do a better business crybaby
After quarantine: *The Fall of Grocery Delivery*
You shouldn't be able to take back your tip 🤦🏼♂️ that's just messed up. Why does Instacart allow that...
Exactly
Also the tipping culture should be changed
I live outside the us so when i hear about the amount you have to tip in the usa its kinda messed up
The employers should be paying more because if tips make up 50 % of your income theres something seriously wrong with the system
The end customer shouldnt be burdened with having to pay the fees and a heavy tip unless the service is exceptional or under special circumstances like a pandemic
@@shibint6446 you 'don't' have to tip, people just regard it so special that everyone is expected to tip. Personally, I think it's absurd that we look down on people who don't tip, it should be normal indeed if you don't wanna tip, and wages should be sufficient, and people should make themselves aware that tips aren't guaranteed so they don't cry when not tipped
Wise Up the wages on instacart ARE not sufficient. At least out of NYC. You do over 20 miles over driving , spending 1-2 hours of shopping. Just to make 7 bucks and no tips come on now lol
Wise Up I agree , the wages should be upped for sure.
What if they sucked?
Instacart pays their shoppers pennies. It's disgusting how little they pay. It doesn't matter if it's a huge club store order or a small drug store order. I've seen orders as large as 50 items from Costco or BJs paying the shopper only $8. And if the customer has a generous initial tip, instacart barely pays anything regardless of the order size. The customer also has the option to alter or all out remove the tip up to 3 days after the delivery. The company is horrible.
Fulltime instacart shopper here. Working. At least 60 hours a week for a year now even during pandemic and this statement is 100% correct. Not only is instacart an awful evil company...some of the worse customers on the planet. Horribla people on all sides. What I dont get is we handle their food. Why would any person be rude to the person handling their food? Not smary
@@JustOneOpinion That's all gig economy though. I lived in San Francisco and warned about this since 2006. From the beginning Uber, Lyfte drivers were loyal to their app, not so much any more. Instacart is evil because gig economy is an evil idea.
@@bjmartinphotography spot on
It pays for my "food", beer, and cigarettes
@@truchillztv642 you are killing us with your cancer sticks. Thanks buddy
America's tipping culture is so strange.
@ why?
@ To us it's excellent. It's better for consumers who don't have to worry about how much or when they're supposed to tip, and better for workers who are guaranteed a livable wage. Any notions that it makes the service better are a joke, there are other mechanisms to incentivise good service: like not giving business to companies with bad reputations. Companies themselves ensure good quality of service from employees, who can still be fired for doing a poor job...
Tipping culture is a plague that I'm glad Australia is not infected with.
@Squizree please elaborate
@MisterFro9 I understand your point and I see the reasoning behind your opinion but I simply do not agree. As someone who has worked multiple different jobs in multiple industries &has lived on tips made in those different jobs, I doubt i could have survived without them. Maybe it would be different if I had never been exposed to working for tips, for example if I had been born and raised where you are... but at this point in my working life, I just couldn't imagine having that same opinion that you do.. also, when I'm on the opposite end of the equation-as the consumer- i love being able to show my appreciation by tipping the person(s) providing me a service.
@@tiffanybruner6002 I certainly have nothing against the workers accepting the tips. But that's what tips should be, showing appreciation, not something you to need rely on to live. You yourself admit that you could not have survived without them, that's pretty wack if you ask me.
Wouldn't it be better to just be paid fairly? Tips still exist in Australia, if you're feeling extra generous and want to show your appreciation.
But in the US it isn't showing appreciation when you tip, it's what's expected and required for workers to be able to survive, as you yourself can attest to.
I'm still impressed that there is demand given that most grocery items on the app are inflated by 30 percent
It's awesome for busy parents or people with disabilities or mental illness. There was a full year that I had severe depression and had panic attacks going to the grocery store and this helped me out.
the fear increases demand as well!
With the pandemic, those prices dont seem high. And for those without cars like me it's a major convenience.
MultiLaughs88 I buy Sparkling Ice at Amazon by the case, around $11 for twelve bottles. If you have Amazon Prime, it’s two day delivery. It’s much cheaper than the stores
Yup. And you cant use paper or digital coupons and you are at the mercy of the shopper to select high quality meat and produce.
Hard pass.
"Optional tips". That's exactly why I stopped working with them because their lack of respect for their shoppers. If you have someone doing a service for you, especially something as tedious as grocery shopping no tip should be "optional" and they should not be allowed to alter it after your work is complete. I found a lot of shoppers that would accept batches with 50 60 items for $7 no tips and that's fine for them, but I refuse to work myself and my car to death for pennies. Especially having a 5 star rating
Maybe they should just pay fair wages instead of forcing customers to subsidize wages?
PS: I almost always tip my Prime Now delivery folks unless they do a horrible job, which is very rare.
and Mandy some people are cruel and retract their tip by tip baiting like seriously who does that
The whole gig economy and "be your own boss/entrepreneur" is a BS scam about employers avoiding paying OT, decent wages, health benefits, unemployment insurance, cost of overhead of having employees, PTO, sick days, Paid Holidays, employer paid contribution of Social Security, employer provided 401k Plan and employer matching contributions. All those costs are pushed unto the "contract worker" who are already paid ridiculous low rates.
Leigh Counry actually if you look at what people are making, it could definitely more than with some of the regular low paying jobs. It’s awesome for college students like myself who don’t want the traditional job because I get to make my own schedule ect
Any decent restaurant would require a better minimum tip. Optional here is excuse to pay as little as possible to those doing the actual work. Ratings aren't rewarded for excellence, but instead used as rationalization for termination.
I don't understand why people wear gloves.
They still touch everything and don't change their gloves very often, right?
that's why you must boost your immune system #VitaminD #VitaminC
It's good to protect your skin from friction and dirt especially when you're doing this a lot.
visual cues that make people feel safer
You are meant to change gloves regularly, they are meant to be disposable
Just some mandatory measures from the book
Yesterday I tipped my instacart guy $30. He brought much needed groceries and spiked seltzer!
thank you
Liam 🤦♂️
@Liam um, huh? Me getting groceries delivered right to my door is a lot different than going to the grocery store and walking from aisle to aisle next to people.
T. S. What an idiot. Tipping for something already with a 5% delivery fee and a shopping charge - maybe the dirtbag company should pay better in the first place. You tip your UPS guy??
@@xr6lad does your ups driver have to shop for you and go stand in line and go aisle to aisle
ALSO THIS PAY ISN'T REAL. My last shift was $3 an hour. Ethics nightmare.
Tips should not be a thing, employer must take the full responsibility and raised the pay. Tip culture aren't a normal thing, people need to speak up
Well - the Amazon pressure is real... Amazon is working up the people and it works... so every other company may want to exploit them too.
are you serious
If you have any screenshots of any cheap or low paying batches send them to @instacart_wall_of_shame on Instagram. Let's let the public know just how little Instacart is paying their contractors.
Nice... I never believed i could earn this big amount of money from forex trading
Someone needs to do a story about what instacart plans on doing about the bots stealing all the high paying batches and selling them. So for us shoppers that have been doing this long before the pandemic r getting screwed.
I totally agree. They should go back to the rating system of the best shoppers get to see the jobs first. Those that use bots should be deactivated!
This is so true and really horrible. How are they going to make this right?
Customers need to be aware that the person in the app is likely that the person who is dropping off your groceries. Customers need to make complaints when this happens
Seriously. I’ve been wondering why I haven’t been able to get some decent batches and now that I’m hearing of this...it explains everything. I keep getting $9-&15 batches that are like 20 miles away from me. It’s infuriating
When you get a batch if the person's nice offer to do it without instacart. Ik several shoppers that have now stolen the customers. Customers are happy cuz they arent paying crazy prices and all of it goes in your pocket. Cash in hand upon delivery. They get receipt for proof. Hope this helps.
Call me old fashioned but I like picking my own fruit & vegetables
same here ! I see my grocery I INSTA put it in my cart ! ... before these freaking delivery people take it away
Fresh Direct (not mentioned in the video) is a food delivery company that handles this really well - they have a star rating system (1-5) for all fruits and vegetables so you will know if you are getting quality or not. In my experience the system is really reliable. I don't know how Instagram would be able to integrate such a system though since they're just playing the role of middle man.
Me too! My first experience with Instacart Cesar brought me 2 moldy cucumbers at $1.19 each. Gee thanks Cesar! I look forward to picking out my own groceries, hopefully soon...
Exactly
Normally same, but right now we just have to make do. Before all this, I couldn’t see online grocery shopping taking off any time soon for this exact reason, but here we are.
My issues with these Ecommerce independent contracting jobs is that these are slave wages. You have zero benefits. Your car breaks down that's all on you. There is zero protection for be independent contractor. And this is how these companies make their millions that translate into billions. If these jobs are going to grow we need to demand at least bare minimum minimum wage. That's for everybody. Whether you're preparing for pickup or you're delivering. This is how they're getting away with this. I'm not excited about growth in this industry when I know it is built off of desperations of people needing work and slave wages. This is not a good thing. There's going to be more people receiving government assistance while employed than ever before because of these types of jobs.
Well said, they have billion dollar valuations from their misclassification of workers as contractors. Most uber drivers make less than minimum wage once car costs are properly accounted for like wear and tear. Are Instacart shoppers getting commercial insurance on their car? Do they have personal injury insurance incase they slip and fall? Probably not, if they did, they'd be making less than $5 per hour probably.
But people don't have any other choice.
@@batrarohit1 I'm in Silicon Valley and it's well-known here that if someone is driving for Uber or doing Door Dash etc. it's because they're desperate.
Yep, people are desperate for work. They're basically looking out for themselves. They need protection programs and benefits to have a better reputation.
Spoken like a lifelong employee. Reality= i risk starting a business + in it for profits. If i offer too little for your time= you are free to walk.
wow and bringing a burger to someones house is worth 15$ an hour if it was they would be paid it but unfortunately some people don't deserve a living wage and the best way to help them is not by forcing employers to give them more money because if their not worth 15 an hour they wont be working, programmes that educate the poor is best give a man a fish you know the rest
... I’ll just stick to buying groceries myself
Yep, save more time and at least you know exactly what you're getting when you pay for it. The only exception is if you got the virus and can't leave to buy groceries.
The milkman has returned.
Well that's good for you but for an older person or a disabled one is a really good option
@@fcofl5354 Obviously it has its place for some people like you said, but I'm guessing that 99% of the customers using this service are well and able to drive/walk to a grocery store themselves. I simply see a bunch of lazy people here who apparently have money to burn in all these delivery fees and obligatory tips.
Wait, why they work only on tip basis??? is a cultural thing in the US? why businesses are not charging the right amount and leave the pay to the good will of people?
Corporate greed
if they charge the right amount then they have to pay taxes on it and the worker gets income tax taken out of their pocket. it saves money for everyone if people just tip. tipping 15% is standard and would result in the worker getting more than they would get otherwise but some people dont tip so it evens out. ignor moraldanger, he is just hating on any company that is successful.
@@habibbialikafe339 Tips are taxed as wages in the USA.
@@stevedgrossman they are supposed to be. I worked for a valet company and we would report 'one dollar in tips per hour' as instructed by our manager. Most don't even need to do that. This the real world bud
Cause US is a third world country.
Customers are lying on instacart shoppers for no reason
There are some customers that say "I never received my delivery".. so you have to give them back their money or credit for it. Shoppers never answer the phone.
Before COVID-19: Apoorva Mehta
After COVID-19: Arichva Mehta
lmfao gold comment
That was cute
Hahaha that's good, took me while to get it, but good one
Ahah took me a second but that was brilliant
Comment when you see it lol.
*I always tip my grocery delivery people well.*
I’ve been doing it for years. I hope everyone who uses this service also tips well. 😊
Yeah, right. You probably work for one of them & are just trying to assure you get a big tip.
How about paying them a decent wage instead? Why are you Americans always so weird?
@@dijoxx Yeah there should be laws that say the CEO's don't get to become billionaires until their company turns a profit and every worker/contractor is paid above a living wage..?
Also cap their yachts at 99ft.. they don't get to join the BigBoy 100ft Yacht Club until above requirements are met..??
I am an older adult. I am so thankful for the Instacart shoppers! The fees, tips, and higher grocery prices for customers does mean that I will buy less groceries.
just remember.. refund will always be better than credit. You can ask for a refund only within 2 weeks after the "delivery" even if missing order. After 2 weeks.. it's a NO-NO REFUND ANYMORE. and no one.. not even a "manager" will get it back to you.
I'm an instacart shopper. I got a nice washable home made mask from a customer that was pretty cool.
You need to learn to do your job
@@lindabranager1565 ok karen
@@lindabranager1565 That's really not the way you respond to the People in a very much rude way.
And they are taking your customers also and at last they start inventory for it. So it's dangerous to stick with it after covid.
Instacart shouldn’t hire more people! There are no batches as they say!!!!!
Or they stack 2 or 3 customers in one batch and still pay $7.
My dad always said you tip people in Cash because people can't take it away from them.
Except the government because as a gig worker I have to report all of my earnings even cash tips
Cash has coronavirus on it
@@F_Andthere are sprays for that. Also you can put your cash in a bag spray it and let it sit for a bit. That has always been standard hygiene practice at the place I work at. Cash is filthy always has been.
How about not tipping at all.
Then the companies are forced to pay their workers a living wage.
Tipping is a brainwash of the companies to dump the responsibilities on their customers.
@@JJJT- not tipping is an option. Just expect to wait hours or days for shoppers to ignore it. These companies will never pay a fair wage. Asking for tips puts the risk on the shoppers and so they make the money without the risk. Just go buy your own groceries.
It’s disgusting how greedy the company is
welcome to America. The richer get richer, and the poor get poorer
Yoyr government too, so go puke to dead man.
fluffy ausome arcade baseball is amazing k which company?
@@Ari-lu5ve sad
People really soulless yanking tips away. I think they might be telling the truth though that it’s a minority, Usually I would tip a normal amount & then if the service is above and beyond I would go in and add an extra tip but I barely use these services I prefer actually shopping myself or ordering directly with the restaurant so the tech company doesn’t rob them of the profits with 30-60% fees.
ColeBeans tipping for something that already comes with a delivery charge and a shopping fee. Lol. Tip your bus driver?
Am i too European to understand this. Tippping everyone. They get payed for delivering those groceries, i already pay them, why should i pay extra?
@@TheDubass its because the driver actualy only get paid the tips, but youre not wrong, the payment for the driver should be included in the price, system is very flawed, but not the drivers fault that they only get paid the tip tho, its the companys fault or lets be honest, its the fault of the country for even allowing these companies to only pay thier workers with tips...
This is the beast RUclips Channel.thank you so much for all your amazing work👏
All the big wigs at instacart are loving this pandemic. Probably wishing it never ends.
Don't spew venom instead of innovating something. Just look at how immigrants are changing the world with technologies. Don't make yourself look dumb !
Quick. Buy some instacart stocks!!
@@conqwiztadore2213 its private so it's not in any stock exchange lol
You look dumb by bringing immigrants into this! How shameful that is! What shoppers go through and how they are getting used has nothing to do with immigrants. You are racist to say that. Have some common sense and stop being dumb!
This company steals from customers and employees.
Apoorva Mehta is a joke. 🤣
Matthew Telles agreed.
In fact they stole from me today. So true!
Doesn't have employees just has customers. That's the big misconception with companies like this.
Every company do that
Google, Facebook invented that
Keep in mind of the new policies: employees. Those are very few in Instacart. Majority of them are individual contractors, which do not count as "employees".
I learned a lot from this, thank you CNBC.
I am way into my "Senior" years and my grocery Publix / Instacart are absolutely marvelous! Thank goodness for them.
I'm so glad! I'm an Instacart Shopper and my husband works for Publix. Your reply made my day!
you are lucky your local shoppers are honest. My cousin works as an agent, you should see how many shoppers never deliver the orders despite chatting with customers and they never answer the phone nor are they reported.
Thank you for sharing this! I became an Instacart shopper when COVID shut down my successful real estate business. Not one to sit on the sofa waiting to catch a break, I decided to get an "essential" job. Never knew how much fun it would be, and how good it would make me feel to help people like you!!!
Why aren't they taking a percentage from the whole sum to give to the delivery person? What's with all this crazy tipping system in the USA?
The U.S. is a cruel nation that encourages subsidized corporate slavery...
Yeah, it's a system where companies can reduce wages and hence their cost, while advertising lower prices but there's an expectation that the end consumer is going to pay those higher prices anyways in the form of tips, and if you speak out against it you're a cheap ass... it's part of our society unfortunately.
a tip means I feel you deserved it as a result of a service. the second someone automatically expects/demands a tip from me, you get zero.
Sergiu Barac Capitalism. And the high cost of living in USA!
Costco same day is pretty sweet though.
D W exactly. My Costco takes me 1 hr waiting on line to get in :(
My wife and I have tried Instacart three different times with different results each time.
The last time the Shopper shopped for our groceries But Never delivered. I had to dispute this and the customer service is really bad. I did get reimbursed eventually
Judi Grace After it was too late, I did a Google search for instacart reviews.
The Reviews on Trust Pilot are almost all bad.
They are stealing the orders from instacart and it’s a third party called Sushopper stealing money from people trying to work , so they steal all the highest paying batches and now you can go on the app and they’re will be no orders to shop for so sad and they don’t care
I got charged for $70.00 worth of meat that was not delivered with my order. The shopper was putting together multiple orders at once and failed miserably at multi-tasking. I was given credit on my next purchase.
Try reviewing BBB. There rating is a f
Tipping should abolished. It's a way for employers to cut wages, and shift the blame to customers. Charge people more upfront, and if it's not sustainable, then this business should not exist.
This ^
When I started as a shopper 2 months ago the first 3 weeks I made pretty good money there was a lot of batches coming in , on the fourth week every time I get a notification the batches are disappearing to the point that there’s no batches coming in at all. The shopper community nationwide is having the same problem there are shoppers that’s paying an app to grab good batches called “bot” Instacart need to address this issue how to keep this from happening As of this week I don’t even get any notification of any batches I haven’t been able to shop since May 5th if there’s batches the stores are 20 to 30 miles away from my area I’m in the Houston area and a lot here is having the same problem
consider your options. some things u dont control.
The Rise and future fall of food delivery lol.
Eric I tried it. It does not come near the cost of operations.
@@AllHandlesRTaken what does that mean? What cost of operations?
@@bashbrannigan I don't think Americans speak English.
@@mountainman6172 Well, the person's question seems like they said they tried the food delivery service but then "It does not come near the cost of operations" is something a business owner would say. I'm not sure if Andre is speaking as a customer of a food delivery service or as a driver. It sounds like he means as a driver but I'll admit (and it looks like I wasn't alone in thinking this), the original comment sounded like it was referring to customers shopping with such services, not anything related to the issues with drivers. Thus the confusion about cost of operations.
@@AllHandlesRTaken To help everyone else out in the thread, was your comment perhaps about being a driver for one of these food delivery services?
Great Content!
Thanks for sharing!
It's surprising how the US doesn't have food delivery on a large scale. In the UK most major supermarkets offer a delivery service. You just pay a fee and then there are jobs created for people, and the job projection/conditions are likely better because the person collecting the products and driver are directly employed by the supermarket. The US needs to get with the times on this--the gig economy is a fad. There could be secure jobs with pensions and benefits created if people pushed for supermarkets to modernise.
True but the geographics of the UK vs the USA are much different. It may be cost effective to do that in the uk (ie in my hometown of Belfast) but now I live in Oregon and it isn’t feasible. There could be 15 miles of dirt between two houses. No way a company would front that delivery fee without the help of instacart/etc.
Kyle So many people from the UK feel they’re far ahead of the US and always have a better plan. I always wonder if the UK has dentists. Enough said.
@@kaveondublin5781 The highlands and the islands don't have regular service for the same reason- remote and cost-ineffective. I lived in the US and can assure you that in somewhere like the New York Metropolitan area, a supermarket delivery service is fully possible. It's a matter of supermarkets in densely populated areas delivering to a select number or zipcodes- I mean Waitrose doesn't deliver all over.
@@jeand2219 I mean nothing says chip on your shoulder like using stereotypes in defence. Fun fact, dental cleanings are free for individuals up to the age of 18 in full-time education and free for all in Scotland. Also, at the age of 12 children are statistically less likely to have missing or decaying teeth in the UK than in the US. Source: www.bbc.co.uk/news/magazine-32883893 citing the OECD statistics. I think the UK has dentists and their accessibility is greater than in the US.
@@jeand2219 Also, I'm from the US...
CEO - 20 failed businesses before he made Instacart - BALLS BRO CONGRATS
Mmm you’d think he’d do better after 20 failed business
It’s a mess with them freaking crazy mess
Dalal kb they just dropped off all my food in Vancouver in less than a few hours - I’m happy as a clam. I’m sure it’s harder in NYC or LA.
Duran Bodasing that’s awesome! No wasn’t talking abt shoppers, I am one, we bust our a* to do the job right! Instacart treatment is horrible towards us. Shoppers always happy with great tip if you’re happy with your delivery 🤗
they're not even sending majority of workers kits - let alone sending out replacements. lmao we haven't seen a single kit that was in alignment with cdc recommendations. and their sick pay is inaccessible!!!
I am learning so much from watching your videos. Thank you so much for sharing this amazing source of information. This one is quite helpful.
I’m disabled and immunocompromised so grocery delivery is a life saver. I keep cash on hand to tip because I’ve heard how some of these companies take tips and I want the person who did the work to get the tip.
Also Shipt>Instacart IMO
Yea but Instacart is ripping ppl off I’m not shopping with them anymore
Correct. I Never received the last order. The order before that he way putting what he wanted in it. You know they have a f rating on BBB
Well it's a rip off because your paying for the Convenience. Other than that get yo ass up and shop your own
I'm on this video again!! Hey thanks CNBC for looking out.
I tip well for Instacart because I appreciate the service. I am disabled right now and can't get out to the store myself. I have met some amazing shoppers who provide great service for 2 years.
Thanks so much for the recognition! I actually like being able to help out where I can, and I'm glad you have gotten good Shoppers!
I'm glad to hear this! I became an Instacart shopper recently after COVID shut down my real estate business. It doesn't pay a lot, and the work is hard, but it feels FANTASTIC to be helping people! Actually making a difference in people's lives!
Before covid I used grocery delivery because of physical limitations .. it was great . As soon as covid hit, my grocery store stopped doing the delivery option.. : ( You can pick up, but there is no way to talk to the shopper if there are out of stock or substitution questions (as they do all the online orders overnight now) so you don't know until you actually have the order ready to pick up what was available and what was not.. Meaning you pay for the service and pick up the groceries and your careful planning for two weeks is out the window. You still need to either pay for the service again, still not knowing if you will get your items.. or go to the store anyway. I have found it better to go myself, as difficult and scary as it is, so I can make adjustments to my 2 weeks worth of food while I am shopping. Some quick menu planning on the fly with what is actually available on that day. I do wear a mask .. always... And the store has many safety precautions in place. #thenewnormal : /
Edit: I forgot to mention.. They are a smaller, local to my state grocery... The delivery service when it was available instructed no tipping as the drivers were well paid to begin with .. none of this "depending on tips nonsense" for these people to make a living... and no feeling guilty or weird about .. "did I tip the right amount" A flat 15 dollar charge for each delivery order was charged.
Thank you to all the instacart shoppers for keeping the family fed!
Not all, my cousin works there.. you should see the VAST amount of shoppers who keep the deliveries and are not reported.
i think , every chain should have their own delivery service
I one of the people who found it wanting. My order had 7 (seven!) items missing that the driver marked as found and I was charged for. It took 2 emails, 3 phone calls and an escalation to a supervisor in order to get refunded for the items I paid for and never received. Ridiculous that it took so much trouble to get refunded for items Instacart charged me for but never delivered.
I’ve been ordering grocery items like this way before covid started. I use Whole Foods, Costco and Publix as my go to stores. I switched to use the grocery app Shipt from Instacart. Due to a delay in getting groceries plus they did not include Costco until recently. When I order from Whole Foods I use my amazon prime app.
They also have outsourced "shopper help" to India. Where people who speak barely any English named "bob" or Julie read from a script that doesn't match at all with the protocol we've been told by our supervisors. Complete contradiction.
Discriminates persons!
Yes, I'd noticed that.
@@kathleenhuguenin7791 what?
Their fees are to much, but I guess that's the price of convenience in the U.S
Changing the tip is dirty. Still don't know why people need to depend on tips. Why can't the company pay a livable wage?
I'm only ok if part of the fee goes to the workers/delivery peeps. Tip baiting is disgusting.
@@SpiderMan-ni8ek easy solution is, you can't REDUCE the tip, but you can increase it later if you think the shopper did a good job.
@@GameFuMaster They should have a calculated "Tip" called "Service Charge". Tips should be a a bonus, not considered your pay. As the new covid meme says, America is a 3rd World Country with a Gucci belt.
@@jovan.ramjewan what makes you think switching names changes anything?
@@GameFuMaster it already exist in other countries :'D
I think Americans will be more open to adopting the calculated value if its named something else.
I am in the dry ice industry and I will tell you first hand we are getting our butts handed to us. Many grocery delivery chains and even meat packing industries use alot of dry ice to keep products cold until it reaches your door. Busier than ever
Started using Instacart as a senior citizen during this horrific time. Noticed by accident, that the price mark on chicken and beef orders was 15% to 17% lower than the actual price I was charged by Instacart. When I question this overcharge their response was that the the store and Instacart decide what price should be, unrelated to what the in-store price is. My response was price gouging is price gouging no matter how the company defines the overcharge. Since can/dry goods don't have prices listed on the items as well as fruits and vegetables, who knows how much of a price gouge markup is in the total cost of delivery.
HEY CNBC, MAKE A STORY ABOUT BOTS STEALING ORDERS FROM INSTACART SHOPPERS!!!!
Wish I could insert picture to prove that when I did this for a week my pay was 80% money in tips and 20% money from instacart. Sketchy business .
You can post a link, that takes the reader to the picture.
Take care dude.
Its sad when your tip is more than Instacart pay portion😕
They had a promo today that if you complete 4 batches you get an extra $50. I exceeded the 4. I have batches that aren't showing in the app. I never received the $50. There is no way to contact anyone to resolve the issue.
I also agree on this, We have to rely more on the tips than the money instacart give us! And in fact people remove their tips, this means we worked for free!
I have ordered Fry's Food / Instacart online delivery approximately 3 to 4 times in Phoenix, Arizona for my elderly mother. I would order online more often but the website and mobile app is not user friendly. It shows an item but not the full description or price unless you click on the item. But if I click on the item and try to go back to where I left off it will take me all the way to the top of the list and I have to scroll back down to find where I left off. The coupons should be listed right next to each item and give you an option to click on it. Going through all the coupons is so times consuming; searching for items I need is alreasy too consuming! My phone is slow and sometimes freezes up. Also, last time I ordered items for delivery some items automatically were listed under pickup. I didn't realize it and when I purchased my items for delivery. I noticed I didn't get 2 of my items. When I went back online to check as to why, I noticed they were listed under pickup. Why would Frys Food make ordering online more stressful?! Furthermore when my groceries were delivered from Instacart, I received a soggy tomato and avocado, a visibly rotten white onion, and my mini bell peppers that are suppose to be yellow, red and orange were actually green and grey. I would love to help make their online ordering more user friendly. I don't think I will be ordering online from Frys Foods or Instacart if this doesn't get corrected. I am a full time caregiver for my elderly mother who cannot medically leave the house or be left alone. Therefore I cannot leave the house either. I don't have all the groceries I need to make dinner tonight. Hence, I paid $10.00 delivery free and $4.00 tip; I cannot get a discount on either. My $5.00 refund for the rotten food will take 7 business days. I pretty much paid Frys Food and Instacart $14.00 to make my day more stressful.
I'm not comfortable making others take the risk for me just to get groceries. I prefer corner pickup.
"Shipt - the P is silent"
There are more to gain from the internet. I never believed i can make a lot of cash in binary trading
Why not order directly from supermarkets offering delivery service? Why default to these 3rd party grifters?
If the grocery store offers delivery service and it says "Powered by Instacart" it is an Instacart order. This confuses a lot of customers. They think they are getting "Kroger delivery service" but it's Instacart.
The grocery stores have not been able to handle the demand for delivery and pick up. I used to do same day or next day curbside at my local grocery store (HEB). Since the virus, you have to order a WEEK ahead.
my local grocery store partners with DOOR dash. So when I order off my grocery store website, I don't have to go through door dash, so I don't have to tip or pay a service fee. All the prices are exactly the same as it was when my actual grocery store was delivering 4 months ago!!!
I had to give up on Instacart because, for days after placing an order, I kept getting a "no times available" message for either pick-up or delivery.
I've used insta a few times. Long waits and its pretty expensive actually. Adds up.
I got my hand sanitizer and mask but no thermometer
Shipt is great alternative. And in my area non-online shoppers are popular as many persons in their 70's to 90's . who have trouble with apps and computer based ordering.
I'm a HUGE fan of tips/tipping. It's not only incentive... But it makes things like being a single mother, not so hard. Less hours, more money - depending on where you work.
Instacart has been a blessing. It has helped me during these times as a shopper. I love being able to deliver to customers who have a great appreciation and need for the service. Crazy how some want to complain about Instacart in the mask situation as well as the tip baiting. Instacart is an option for people and for them to send out free masks and all is outstanding. I haven't received mine and I am OK with that. Tip baiting can happen to anyone in any business so it is what it is. And for the bots, just because someone outswipes you, don't assume it is bots. Instacart and shoppers who know what they are doing are thriving and lets keep it at that. Thanks again Instacart!
im from instacart customer service and i upvote this
Takes big balls to stiff someone, after the promise of a generous tip. Especially when the driver knows where that person lives. I know what I would do if that happened to me as a shopper.
well i feel delivery costs are high and the delivered food is never the same as dine in. quantity is food is usually less. you are never gonna get a dime out of me.
@@asadb1990 Sounds like glorification of being cheap.
@@bashbrannigan im frugal not cheap. just because a system is broken doesn't mean i need to follow it like a sheep. people need to speak out. the employer of these service can afford to pay their employees livable wages if they weren't buying new cars every so often. and maybe bought a smaller house. i worked a gas station and the owner and most his friends who also owned small businesses were buying a second home with the first paid off after only 5 years. and on top of that vacations, cars, etc. so yeah they had money to burn.
@@asadb1990 then don't purchase online groceries
Brilliantly Put !
I haven’t been to an HEB that still uses Instacart, Some Instacart shoppers use to leave the Mueller HEB a mess so they scrapped that real quick and started doing curbside and delivery in house.
COSTS ARE LOW BECAUSE WORKERS CONSTANTLY HAVE LOWERED PAY WHILE APOORVA GIVES HIMSELF RAISES
Going to get sued dozens more times! 🤣🤣🤣🤣👋
I started InstaCart and Shipt a couple of months ago, and I'll never go back. Love it. It's like having a personal shopper. Wish InstaCart had a relationship with Trader Joe's, though! I pay more for groceries because I tip well, but it's worth it to me.
I live in Tucson. I do not own a car and, being morbidly obese, walking to a store, or bus stop is out of the question. I have used Instacart. I schedule a $5 tip for each order and would never reduce that or eliminate it. I rely on shoppers to bring to me as much of my order that is in stock and feel a tip is my way of thanking them for their help.
Walmart will be the last one standing
Weird how Walmart Canada is signed on.
@@heathyrchan Walmart is entering china and India
Tip bating is so mean 😡🤬
It’s very real! Some customers are just ugly
They give me 5 stars bcz I do fantastic job for them than they take the tip after
If you have any screenshots of any cheap or low paying batches send them to @instacart_wall_of_shame on Instagram. Let's let the public know just how little Instacart is paying their contractors.
Am I the only one who paranoid about the shoppers not knowing how to choose produces?
This is a reply I left to an earlier similar question. I just copied and pasted it here. The key is to communicate with your Shopper. Turn on notifications and interact while they shop. Also, you can leave notes on any item. I had a customer who put "photo please" in the comment section of many produce items. I don't mind the extra effort, but remember this is a job for the Shoppers and extra time should be compensated for.
As a Shopper I am ALWAYS very picky about produce. I'm constantly sending my customers photos and asking questions about what they prefer. (Some customers don't respond.) I shop every order like I'm shopping for my family. However, it's difficult when Instacart is paying us ~$7 an order & the tip is never guaranteed. I've spent extra time being careful and it makes me earn less than minimum wage if the customer doesn't tip according to the time spent. I really try to make my customers happy, and I can only hope they reward that with a generous tip.
I've had grocery delivery for years, not sure how so many people still have the nerve and patience to go in store
I've used Insta- Cart service twice now - in my opinion they are excellent! Great people and good shoppers! They buy only the best looking produce. Very impressed with their attention to quality! They get you what they would want for themselves and their family. You can specify your alternative options for each article in a comment area beside your item - in case your first choice is out of stock. The software program for insta-cart is really well designed - you can follow along in real time, what is happening in the store. Your shopper and you can communicate and you know exactly when they are checking out and when they are leaving and coming with your order I love it - I will be staying with insta-cart after covid - I'm telling others about this great service! It's actually fun! When my shopper finally scored that toilet paper - I was here in the living room cheering - he's got it!! The neighbours must think I've lost it - lol. As for people taking back their tips - shame on them! If your going to change your tip.....give them MORE! Good video CNBC
As a former employee of 3 years, it went from transparent good pay, to a bidding extortion scheme. When I quit pay would start at insane rates like $4 for the whole batch including tip for a 20 item order, then slowly increases until someone was desperate enough to take it
Here a grocery deliver driver in Australia get's paid 30-40 an hour (as a casual). Which is 20 - 25 an hour in American dollars, WITHOUT tips although on the occasional drop you do receive a $5 AUD tip.
The us finally going into the 20th century (not 21st) when online grocery shopping became the norm in the uk. Difference is the supermarkets do the delivery, so no service charges or tips needed
Do one with DoorDash how they don’t help the business at all cause their fees for the restaurant eat at the restaurants own profits
I've done online grocery shopping in the UK (fee based on demand) and US (3 separate fees +tip) and the US model sucks. I hate it. I've been an online grocery shopper for over 5 years and actually am now reversing my habits in a pandemic because the US tipping model is such an unpleasant experience. You can't talk about the customer experience and then talk about tipping, which is essentially a guilt trip at the end of the interaction.
As long as the prices are significantly higher on Instacart than in store for the same items, I'm not going to keep using it, even though I already paid for a year subscription with free deliveries before I noticed that. It easily costs $20+ more per week to buy groceries for a family of 3 via Instacart than it is to just go to the store myself and given how often shoppers get the wrong item or constantly need instructions to help them find an item it doesn't even save time. The only scenario I would use it is if I was physically unable to go to the store for some reason or like if I was a single parent with too many kids to conveniently go to the store.
"I'm gonna go get the papers, get the papers"
I know that line...lol!!!
Instacart should do more to flag tip baiters
@3:18 what a cool delivery machine- BMW M3
this is the gig economy, IDK why people sometimes blame a company that allows them to pick and chose which gig company they can work for. That is why every 'gig person' is a contractor. I agree safety needs to be there for the company to help their 'shoppers' even if they work 1 day a week. That is the responsibility of the business.
Bless the USPS!
Dropping Instacart the moment it's safe to shop again. Their prices on Costco items are inflated by 20% on their website comparing to in store. Had a delivery from Costco the other day, and the shopper left the receipt in the delivery and I did a detailed comparison. On top of that they still charge delivery fees, service fees, and tips. That's too greedy
yep, just like uber eats, and the like... IF you figure it out totally , your paying 50% of what it would cost to pick up yourself... They are banking, and paying the workers /drivers(slaves) as little as possible....
Good point everyone is making. Why should the customer be expected to subsidize the wages of the delivery?
I own two grocery stores and I need to add this type of service 😣its a necessity at this point people want to order online and will pay what ever price
all these small grocery delivery systems and other delivery systems must partner together or merge into one and fight against the elephant in the room amazon...they wont have the chance to exploit!
If you go shopping for me and bring me rotten apples, bananas, milk that's about to expire in 2 days then Ill take my tip back.
And that's the only reason I'd ever take a tip back.
In China, we have a 30-minute delivery service offered by large supermarket chains like HEMA.
I use Amazon Fresh, Walmart's service, and Instacart on a regular basis. It would be great if they were all available on one app/platform, but since I like to shop from Amazon, Walmart, and a variety of Instacart stores, I'm more than happy to use all three services. Different stores have different specific products and items I like, so the only problem for me would be if a store isn't available on any platform.
Actually, it's EASIER to shop from multiple stores/use different platforms as compared to in-person shopping. In-person, there's a good chance I won't be up to going to three different stores on a shopping trip, but with the app I can split my large order among a few different places and get my preferred items from each store instead of just making do because I'm too lazy to go to another place. It's great!
I used instacart twice last winter and the last time my bag of oranges was opened and I think one stolen. They never came on time.
Before that they got my order wrong.
I think the tipping is a joke because instacart gets paid 3 ways already:
1) They jack up the stores prices 10%
2) They charge a delivery fee
3) They charge a transaction fee
After paying them 3 times why should I need to pay a tip, also?
Let instacart have a good delivery incentive program and let them tip their own drivers!
John Possum Really, you punish the person working, shopping and delivering your order by not tipping? I understand if you get bad service but it's also a "luxury" service. You can shop yourself and not use the service.