The policy is not candle for candle. If you have your receipt you can do an even exchange. If not there is a 14 day limit to do an even exchange. You bought that candle a while ago, therefore you can only get back the selling price the day you try to return it. Do not argue with the employee, when you do not work there and have no clue what our policies are. Why would we give you a candle that costs $22.50 in exchange for your $1.95 candle. We lose money that way. Next time don't wait 2 years to return your candle.
There is a time limit on the candle-for-candle Policy. You need to have receipt at the time of exchange or you can get your money back for what it rings up as. This is so your not returning a $5 candle that was on sale two years ago for a full price $22.50 candle.
B&BW's in-store customer service is SO hit or miss! I had one store do the same exact thing & give me attitude telling me that I had to pay an extra $10 if I wanted to exchange. And of course, the manager then came out trying to back up the SA. It's like no, learn your freakin' policy. I stood my ground & eventually got the even exchange. On the other hand, I've had other stores do it with no problem. It's like we're die-hard fans who pour 1000s of dollars into B&BW, just honor the damn policy!
I really understand what you are saying and I agree that customer service seems to be lacking everywhere. I do not work for BBW but I am a customer of theirs and am familiar with the return policy. As I understand it and as its written on the receipt and website, they will exchange the candle for another candle with a receipt as long as it is within the refund policy's time limit. Without a receipt, they cannot prove if your item is in the refund policy's time limit, so they will only give you the amount that the candle is currently selling for, in store credit or exchange only. Like I said, I understand you completely, just wanted to throw my 2 cents in so maybe you would know for next time.
I do work for BBW and the policy is what Angela said. Item for Item. Without the receipt it rang up for $1.95, and they should have overrided the new candle down to $1.95. Boom! even exchange. The only way she would have to pay the difference is if she wanted to get something that wasn't a candle. If she wanted to return it, she'd have gotten $1.95 in store credit. The company won't let us override the item being returned, but we can override the item they want to even exchange it for.
Oh! and there is no time limit on the return/exchange policy. You should see the stuff from the 90s that people return/exchange, and we MUST do it. Receipts are not necessary unless you want your money back. Receipt = money back or even exchange. No Receipt = store credit for lowest selling price or even exchange.
I had this happen to me in a store in florida. the lady got super snippy with me and like took it personally that I wanted to exchange a candle that wasnt burning properly. she was like "alriiight....I guess I can do it this time" and then talked to me like I was a 5 yr old the rest of the transaction.
My question to you, if you were dissatisfied with Malibu Smash then why did you just return 2? Why not all? One would think you were just trying to get rid of some because you had too much.
Two things: 1. You need to trim the wicks when you burn a candle to PREVENT the wicks from blowing out. And 2. Where the heck did you shop when you were younger? No store I have been in as an adult or child has had people offer to be personal shoppers; mainly because most stores are staffed so that the departments can get clean and be ready for people. Customer service is not bending to the whim of a spoiled child in a grown person's body.
I am an ex employee. The actual policy is a 100% return guarantee. It states this on the receipt and buy the registers. This means that you can exchange ANY item no matter how old (granted if its something they no longer sell you will not get full price) So if you take in an 11 dollar candle to exchange you can exchange it for ANYTHING in the store the adds up to 11+, You can return it with or without a receipt. If without the you get store credit, if with you get your money back in the same way you paid (cash or card) They should have just even exchanged your candle without making it seem like a big favor.
The way you explained this means that she would have in fact only gotten the $1.95 in store credit or merchandise back since that is what her candle is worth now. That is the 100% guarantee since it rings up for that price and she no longer has a receipt. That is how most businesses work that have return policies like this work actually, if you can't prove how much it was when you bought it, it's whatever price it is now. They did exactly what they were supposed to because it was a used candle likely several years old on clearance.
I've had a similar experience recently. It's odd that they have that exchange with the candles. I planned to return 2 candles and I called customer service and they told me and my bf that we can just take them back for a refund. So I don't know what's up with the policy. I ended up keeping them though lol
I used to work for them and they could've definitely done a price override and made it an even exchange! That's just bad management! They probably didn't want to lose sales, and what they don't realize is that keeping the customer happy is what gets you sales. Also, without a receipt, they can look it up on your card, so that's no excuse
no it didn't change, I had a similar transaction today....and I had the receipt..they informed be that they would give me what i paid for the candle and not the exchange...called the 800 number twice...waiting for resolution
I hate when stores do this. The store closest to me does this. Makes you feel like a criminal. Oh and I recently exchanged three unburned candles WITH receipt and because I used a survey coupon during the nine dollar sale I could only get ONE candle in exchange for THREE. ugh.
I worked in a retail store and really there is no support. If I would return items per policy and it was out dated or wrong the Managers would not tell you it is wrong they just throw you under a bus no second chances you go on final warning. I also always got in trouble for helping guests shop. Rule is tell them where it is and leave or show them then leave. I used to help this older gal shop and find her items since the store always moved them around. Hell once I got her cart together for her on MY BRAKE and got in trouble for it while I was on brake because that is not what they pay us for. They pay us to cash out people and stock shelves. Fix store managers and you get good service again, sadly the managers are always the ones that have lasted forever there with a hate for everyone and thinking everyone steals.
You are SO right-- this happens all the time. I once wanted to exchange a 2010 tunneling Pumpkin Patch for a 2011 Pumpkin Patch, and they wanted to give me 97 cents instead! First of all, NO. Second of all, I would love for them to tell me when the hell they sell these candles for 97cents or even $1.95. We're lucky for a few scents to go down to $5 at SAS, so they're dreaming when they claim 97 cents!...
OH MY GOD! I just went through this in my BBW a few days ago! I just wanted to exchange one single damn candle for another and she told me I could only get a $10 credit. So I emailed customer service with a mini-rant. They didn't tell me that they changed their policy all they did was offer me a $25 gift card. Grateful for the card but I wish they would answer my question.
Ah the dreaded white wick tip of S&C candles, I know that crap all too well & is one of the many reasons why I stopped buying/supporting bbw. I've gone to 2 different bbw & in each store all the SA are snotty & just can't be bothered with. Atleast with yc the stores I go to everyone is friendly & helpful. I've gotten crap for returning things WITH a receipt within the 1 week period of purchase. I loath bbw, their "policy" and their untrained employees. Do what I did don't buy anymore bbw candles
Cut the B&BW cord people. I did it this weekend after a bad experience in one of their stores while on an out of state road trip. Never will I buy from them ever again. All I wanted them to do was honor one of two current promos I received via email and was told there was no such promo. I get back to my hotel room and check my email and I had received a 2nd email advertising the same two promos. I contacted customer service and they did not do anything about it. My husband loves using their scentportables in our vehicles, but he is going to have to start using something else because it will be a cold day in hell before I buy from them again.
Did you have the email with you? BBW does a lot of test promos, unfortunately they don't let stores know if they are not participating in a promo that the rest of the company is doing. That out of state store was most likely a test. In my store when that happens, we always honor it. Which is what they should have done. But it always helps if you have the email with you or call ahead. There have been plenty of times a customer has come in asking about a promo and I had no idea what they were talking about, but they show me the email and I happily honor whatever it is. The company can be terrible about communicating with the stores sometimes. And even worse, the email probably had some tiny little disclaimer hidden saying "select stores" which is why they did not do anything for you when you called CS
It was no test promo. It was a nationwide promo. 4 weeks later I finally received an apologetic email from a rep promising to send me a $25 dollar gift card to make amends. Well, it's mid October and I have never received it. Not that I would have used it anyone. I would have given it away to someone. It just confirmed and cemented my negative feelings about B&BW.
midwestlittlesugar Yeah, I know it was a nationwide promo, that's why an email went out. I meant that store wasn't participating as a test, and they didn't know it. I am sorry about how the situation was handled though. That is completely unacceptable.
Still nothing and it's been over a year. I haven't set foot in one of their stores or ordered online from them since. They showed to me how little they care about and lie to their customers. There are other stores willing to take my money and help me out with any problems I might have shopping with them.
Can't stand dealing w/ B&BW. I refuse to shop in the store, and right now I have a misbehaving Watermelon Lemonade that isn't burning correctly and the wicks are literally BREAKING APART in the wax and I'm doing everything in my power to stick it out and not return it so I don't have to deal with rude B&BW employees. If it were Yankee I wouldn't think twice as Yankee's CS is light years ahead of B&BW.
They always ask for ID when you do an exchange with them. Someone once told me it's to keep track of how much you return in a year. I think the limit is $300 in a year or something.
I work for a Bath and Body in Canada and we don't do the straight exchanges, If you don't have your receipt you get it for the lowest price and you can put it towards a new item.If you have a receipt then you can do a straight exchange. It says the policy right on the cash's....not sure why they're telling you that you are able to do it lol
Also, good luck trying to do an even exchange if there has been a recent sale! I once bought a few candles at full price and decided to exchange them (without a receipt). When I went in, they were (again) full price...but the rep said to me, "Well if you don't have a receipt I can only credit you $10 because we just had a 2 for $20 sale." I said, "Well I bought these before the sale, and now the sale is over, and I just want to do an even exchange. I'm just asking for the 'current selling price'
Ive learned it depends on the employee you get. Everyone at my location seems to always be on a different page. Some of the ladies at my store insist on seeing a receipt or for my i.d to track me, other ones do the exchange no problem and do something on the computer on their end like overriding something like you said , and others will just swap and do zero work at all in the system. I never know if im going to be berated for having to exchange so much when the candle doesnt work properly, so I always call
CS is so lacking anymore. I agree. I've only had to take back one candle to BBW that was a 3 wick in 'Leaves' that tunneled. there were no questions asked. they exchanged it without a problem. I don't think the lady even opened the lid in my presence to look at it. lol glad that they did exchange it although such a run around.
It was ONLY a few days I seen someone post a pic on IG and it was a letter from B&BW and it was their policy in writing, JUST how you said it. I suggest you write them and ask for their policy in writing and go in to that outlet with your letter and teach that manager her job!
BBW really needs to educate their Customer Service better because it really wastes our time to try and have to EXPLAIN and argue their own policy back to them. UGH. I feel you.
It has changed, always review your receipts anywhere you shop, because the current terms of purchase are always (most often) printed there to communicate the policy. The current policy is no matter what without your receipt you will get the current value of that item. Often times equal for equal current theme candles can be exchanged. As for the customer service issue, it's the associates job to see that they've got you assisted (help with product recommendation, demo, coupons etc) but as for a personal slave to follow you around while you decide on everything it's impossible and unfair to the other customers. The associate did their job by informing you in change of policy and unfortunately that isn't solely up to that associate but the corporation. Their job is Only to enforce it. It may seem unfair, but it is what it is and you've got to come to accept that if you want to continue shopping anywhere, you must abide by the rules. If you disagree with them you can call customer service but realize that there's nothing personal about it.
I'll take them in for you, ughh what is the deal this week. I go to the same one you do and they are not attentive, usually talking to each other ignoring customers.
So you tried to return something with NO proof of purchase from MONTHS past return policy? And got upset cause they told you no? Oh wow you sure have it hard :^(
Clearly the policy is NOT candle for candle if you had the same exact issue last time and they rang it up and you had to convince someone that was their policy...
It sounds like their policy changed maybe. I've never had the problems you're having. Is it possible, you said it's an outlet. Do you mean like an outlet store? Outlets don't usually have the same policy as retail stores. None the less, I agree customer service is not what it used to be. :(
i was thinking about this candle just the other day, and i kinda want it but at the same time i dont know what it smells like. my bbw is fantastic in customer service, i know littleballadeer has had problems with yankee about exchanges.
Maybe you should leave the BBW shopping up to someone else. Someone more capable of not stirring up drama wherever they go. And I would stay away from candles if I were you.
This is what the problem is not just with Bath and Body works but with places such as MAC and Sephora: The ppl who work in these stores either Do not know or do not agree with their store's policy so they refuse to enforce it- that is why these type of ppl should not be working there. Just like when in MAC they get upset when ppl do a back to MAC or Sephora employees get angry that ppl are returning things as per Sephora policy. I have noticed lots of stores hire "managers" who have no clue about stores policies or worse b/c they disagree with them they do not want to enforce them.
Dumb people it only makes sense to exchange for the same value so if a candle was 22.50 a long time ago and now 24.50 you gotta pay the difference especially since you don’t have the recipient!!?
The return policy is on the receipt, and no one shopping anywhere should always be aware of current return and Exchange policies. Most current theme candles can be exchanged for another one by bbws current policy. If not you have to pay the difference or accept store credit for their current value of their products. 100% satisfaction guarantee is the goal, and if it means retaining your customer you do at your discretion price adjust items but that is not the policy. As per your rant about personal shoppers, most all associates there are more than happy to show you products, provide product info and demo product but no one should be your personal slave as you shop, it's a customer service associates job to make sure you get what you need and leave happy but at the same time we're all adults and human to boot. I would consider thinking if you continue to want to have a pleasant shopping experience anywhere dealing in the public. Your standards are a little too much
Sorry you had to go through that. I would get the name of a CS rep next time so you can tell the manager to get her facts straight. I have heard many having a similar experience as you did. My store is great. If it rings up for less, they just manually override it to be an equal exchange. I don't have to ask or argue.
Ok so i was at the mall with my friend and i accidently bought two of one pocketbac. i noticed it after i was walking out of the store and i went to exchange it to the girl who rang me up literally 1 min after and she goes get out your need an id little girl
OMG I had the same issues in my stores! I got so tired of it that I actually emailed corporate and explained what happened and ask to MAKE sure this WAS the policy and then I would have a reply in writing. They did email me back apologizing and said you can exchange ANY candle for ANY candle even with new packaging at NO EXTRA COST. So I printed the email and now I take the emails with me when I go to exchange. I know that if you complain to corporate about a particular store they WILL discuss with them and take that any way you want. LOL But you should try and bring your email in the store, and no it shouldnt have to come to that but hey you get some nasty employees, like they are losing money? Thats why I have been in love with and buying BBW candles for so many years is because they do back their products or at least they are supposed to. I dont blame you for getting pissed because the customer service has gone down the toilet!
Stuff like this makes me really mad What has happen to, "the customer is always right?" You don't scream or anything like that at a customer They pick the wrong people for jobs like this
Was this in APPLETON? lol
Jenn's Corner or maybe even Oshkosh
The policy is not candle for candle. If you have your receipt you can do an even exchange. If not there is a 14 day limit to do an even exchange. You bought that candle a while ago, therefore you can only get back the selling price the day you try to return it. Do not argue with the employee, when you do not work there and have no clue what our policies are. Why would we give you a candle that costs $22.50 in exchange for your $1.95 candle. We lose money that way. Next time don't wait 2 years to return your candle.
Well that's not what the man said
LaWaynesLemons true
Kayla Donahue you are being rude
trouble seems to follow you, why do u still go to that store?
I would run screaming the opposite direction every time you entered my store, PSYCHO CUSTOMER
There are 2 kinds of people in this world: People who have worked retail, and people who haven't.
There is a time limit on the candle-for-candle Policy. You need to have receipt at the time of exchange or you can get your money back for what it rings up as. This is so your not returning a $5 candle that was on sale two years ago for a full price $22.50 candle.
B&BW's in-store customer service is SO hit or miss! I had one store do the same exact thing & give me attitude telling me that I had to pay an extra $10 if I wanted to exchange. And of course, the manager then came out trying to back up the SA. It's like no, learn your freakin' policy. I stood my ground & eventually got the even exchange. On the other hand, I've had other stores do it with no problem. It's like we're die-hard fans who pour 1000s of dollars into B&BW, just honor the damn policy!
I really understand what you are saying and I agree that customer service seems to be lacking everywhere. I do not work for BBW but I am a customer of theirs and am familiar with the return policy. As I understand it and as its written on the receipt and website, they will exchange the candle for another candle with a receipt as long as it is within the refund policy's time limit. Without a receipt, they cannot prove if your item is in the refund policy's time limit, so they will only give you the amount that the candle is currently selling for, in store credit or exchange only. Like I said, I understand you completely, just wanted to throw my 2 cents in so maybe you would know for next time.
I do work for BBW and the policy is what Angela said. Item for Item. Without the receipt it rang up for $1.95, and they should have overrided the new candle down to $1.95. Boom! even exchange. The only way she would have to pay the difference is if she wanted to get something that wasn't a candle. If she wanted to return it, she'd have gotten $1.95 in store credit. The company won't let us override the item being returned, but we can override the item they want to even exchange it for.
Oh! and there is no time limit on the return/exchange policy. You should see the stuff from the 90s that people return/exchange, and we MUST do it. Receipts are not necessary unless you want your money back. Receipt = money back or even exchange. No Receipt = store credit for lowest selling price or even exchange.
I had this happen to me in a store in florida. the lady got super snippy with me and like took it personally that I wanted to exchange a candle that wasnt burning properly. she was like "alriiight....I guess I can do it this time" and then talked to me like I was a 5 yr old the rest of the transaction.
My question to you, if you were dissatisfied with Malibu Smash then why did you just return 2? Why not all? One would think you were just trying to get rid of some because you had too much.
Two things: 1. You need to trim the wicks when you burn a candle to PREVENT the wicks from blowing out. And 2. Where the heck did you shop when you were younger? No store I have been in as an adult or child has had people offer to be personal shoppers; mainly because most stores are staffed so that the departments can get clean and be ready for people. Customer service is not bending to the whim of a spoiled child in a grown person's body.
I hate when you get crappy customer service. People act like they don't wait to do there jobs anymore. It ticks me off to.
I am an ex employee. The actual policy is a 100% return guarantee. It states this on the receipt and buy the registers. This means that you can exchange ANY item no matter how old (granted if its something they no longer sell you will not get full price) So if you take in an 11 dollar candle to exchange you can exchange it for ANYTHING in the store the adds up to 11+, You can return it with or without a receipt. If without the you get store credit, if with you get your money back in the same way you paid (cash or card)
They should have just even exchanged your candle without making it seem like a big favor.
The way you explained this means that she would have in fact only gotten the $1.95 in store credit or merchandise back since that is what her candle is worth now. That is the 100% guarantee since it rings up for that price and she no longer has a receipt. That is how most businesses work that have return policies like this work actually, if you can't prove how much it was when you bought it, it's whatever price it is now. They did exactly what they were supposed to because it was a used candle likely several years old on clearance.
The policy is the same. I work at B&BW and all we have to do is price overuse the new candle to the 1.95 an its an even trade.
I've had a similar experience recently. It's odd that they have that exchange with the candles. I planned to return 2 candles and I called customer service and they told me and my bf that we can just take them back for a refund. So I don't know what's up with the policy. I ended up keeping them though lol
The ladies in my BBW are nice when you buy things but so mean and rude when you make a return. Its so aggravating!!
I used to work for them and they could've definitely done a price override and made it an even exchange! That's just bad management! They probably didn't want to lose sales, and what they don't realize is that keeping the customer happy is what gets you sales. Also, without a receipt, they can look it up on your card, so that's no excuse
no it didn't change, I had a similar transaction today....and I had the receipt..they informed be that they would give me what i paid for the candle and not the exchange...called the 800 number twice...waiting for resolution
The difference is, you had your receipt.
I hate when stores do this. The store closest to me does this. Makes you feel like a criminal. Oh and I recently exchanged three unburned candles WITH receipt and because I used a survey coupon during the nine dollar sale I could only get ONE candle in exchange for THREE. ugh.
I worked in a retail store and really there is no support. If I would return items per policy and it was out dated or wrong the Managers would not tell you it is wrong they just throw you under a bus no second chances you go on final warning. I also always got in trouble for helping guests shop. Rule is tell them where it is and leave or show them then leave. I used to help this older gal shop and find her items since the store always moved them around. Hell once I got her cart together for her on MY BRAKE and got in trouble for it while I was on brake because that is not what they pay us for. They pay us to cash out people and stock shelves.
Fix store managers and you get good service again, sadly the managers are always the ones that have lasted forever there with a hate for everyone and thinking everyone steals.
You are SO right-- this happens all the time. I once wanted to exchange a 2010 tunneling Pumpkin Patch for a 2011 Pumpkin Patch, and they wanted to give me 97 cents instead! First of all, NO. Second of all, I would love for them to tell me when the hell they sell these candles for 97cents or even $1.95. We're lucky for a few scents to go down to $5 at SAS, so they're dreaming when they claim 97 cents!...
OH MY GOD! I just went through this in my BBW a few days ago! I just wanted to exchange one single damn candle for another and she told me I could only get a $10 credit. So I emailed customer service with a mini-rant. They didn't tell me that they changed their policy all they did was offer me a $25 gift card. Grateful for the card but I wish they would answer my question.
i guess we will have to print our their own policy and show it to them every time we need to exchange, lol.
Ah the dreaded white wick tip of S&C candles, I know that crap all too well & is one of the many reasons why I stopped buying/supporting bbw. I've gone to 2 different bbw & in each store all the SA are snotty & just can't be bothered with. Atleast with yc the stores I go to everyone is friendly & helpful. I've gotten crap for returning things WITH a receipt within the 1 week period of purchase. I loath bbw, their "policy" and their untrained employees. Do what I did don't buy anymore bbw candles
Cut the B&BW cord people. I did it this weekend after a bad experience in one of their stores while on an out of state road trip. Never will I buy from them ever again. All I wanted them to do was honor one of two current promos I received via email and was told there was no such promo. I get back to my hotel room and check my email and I had received a 2nd email advertising the same two promos. I contacted customer service and they did not do anything about it. My husband loves using their scentportables in our vehicles, but he is going to have to start using something else because it will be a cold day in hell before I buy from them again.
Did you have the email with you? BBW does a lot of test promos, unfortunately they don't let stores know if they are not participating in a promo that the rest of the company is doing. That out of state store was most likely a test. In my store when that happens, we always honor it. Which is what they should have done. But it always helps if you have the email with you or call ahead. There have been plenty of times a customer has come in asking about a promo and I had no idea what they were talking about, but they show me the email and I happily honor whatever it is. The company can be terrible about communicating with the stores sometimes. And even worse, the email probably had some tiny little disclaimer hidden saying "select stores" which is why they did not do anything for you when you called CS
It was no test promo. It was a nationwide promo. 4 weeks later I finally received an apologetic email from a rep promising to send me a $25 dollar gift card to make amends. Well, it's mid October and I have never received it. Not that I would have used it anyone. I would have given it away to someone. It just confirmed and cemented my negative feelings about B&BW.
midwestlittlesugar
Yeah, I know it was a nationwide promo, that's why an email went out. I meant that store wasn't participating as a test, and they didn't know it. I am sorry about how the situation was handled though. That is completely unacceptable.
Still nothing and it's been over a year. I haven't set foot in one of their stores or ordered online from them since. They showed to me how little they care about and lie to their customers. There are other stores willing to take my money and help me out with any problems I might have shopping with them.
Can't stand dealing w/ B&BW. I refuse to shop in the store, and right now I have a misbehaving Watermelon Lemonade that isn't burning correctly and the wicks are literally BREAKING APART in the wax and I'm doing everything in my power to stick it out and not return it so I don't have to deal with rude B&BW employees. If it were Yankee I wouldn't think twice as Yankee's CS is light years ahead of B&BW.
They always ask for ID when you do an exchange with them. Someone once told me it's to keep track of how much you return in a year. I think the limit is $300 in a year or something.
I work for a Bath and Body in Canada and we don't do the straight exchanges, If you don't have your receipt you get it for the lowest price and you can put it towards a new item.If you have a receipt then you can do a straight exchange. It says the policy right on the cash's....not sure why they're telling you that you are able to do it lol
Also, good luck trying to do an even exchange if there has been a recent sale! I once bought a few candles at full price and decided to exchange them (without a receipt). When I went in, they were (again) full price...but the rep said to me, "Well if you don't have a receipt I can only credit you $10 because we just had a 2 for $20 sale." I said, "Well I bought these before the sale, and now the sale is over, and I just want to do an even exchange. I'm just asking for the 'current selling price'
Idk where you shopped when you were younger but a store having that many people on at the same time only happens in dreams lol
Wow you are doing a 4 part rant video LOL You must be really mad over those 4 candles. I will watch, it is highly entertaining to watch you rant LOL.
Ive learned it depends on the employee you get. Everyone at my location seems to always be on a different page. Some of the ladies at my store insist on seeing a receipt or for my i.d to track me, other ones do the exchange no problem and do something on the computer on their end like overriding something like you said , and others will just swap and do zero work at all in the system. I never know if im going to be berated for having to exchange so much when the candle doesnt work properly, so I always call
CS is so lacking anymore. I agree. I've only had to take back one candle to BBW that was a 3 wick in 'Leaves' that tunneled. there were no questions asked. they exchanged it without a problem. I don't think the lady even opened the lid in my presence to look at it. lol glad that they did exchange it although such a run around.
Thank you for doing the video I had the same experience that's what made me stop going to Bath and Body Works this very day!
It was ONLY a few days I seen someone post a pic on IG and it was a letter from B&BW and it was their policy in writing, JUST how you said it. I suggest you write them and ask for their policy in writing and go in to that outlet with your letter and teach that manager her job!
BBW really needs to educate their Customer Service better because it really wastes our time to try and have to EXPLAIN and argue their own policy back to them. UGH. I feel you.
It has changed, always review your receipts anywhere you shop, because the current terms of purchase are always (most often) printed there to communicate the policy. The current policy is no matter what without your receipt you will get the current value of that item. Often times equal for equal current theme candles can be exchanged. As for the customer service issue, it's the associates job to see that they've got you assisted (help with product recommendation, demo, coupons etc) but as for a personal slave to follow you around while you decide on everything it's impossible and unfair to the other customers. The associate did their job by informing you in change of policy and unfortunately that isn't solely up to that associate but the corporation. Their job is Only to enforce it. It may seem unfair, but it is what it is and you've got to come to accept that if you want to continue shopping anywhere, you must abide by the rules. If you disagree with them you can call customer service but realize that there's nothing personal about it.
Omg do they have their fall scents out yet?!?!
I'll take them in for you, ughh what is the deal this week. I go to the same one you do and they are not attentive, usually talking to each other ignoring customers.
So you tried to return something with NO proof of purchase from MONTHS past return policy? And got upset cause they told you no? Oh wow you sure have it hard :^(
OMG MY FAVOURITE SCENT IS LAVENDER VANILLA TOO
Clearly the policy is NOT candle for candle if you had the same exact issue last time and they rang it up and you had to convince someone that was their policy...
It sounds like their policy changed maybe. I've never had the problems you're having. Is it possible, you said it's an outlet. Do you mean like an outlet store? Outlets don't usually have the same policy as retail stores. None the less, I agree customer service is not what it used to be. :(
I have great customer service at my bbw. they are all so cheery and happy and they do their best to make you happy
Off Topic: What do you think of Yankee Candle's "Grapevine & Oak"?
Whatever happened to the customer is always right. You go Angela. I appreciate your honesty in every video. I really enjoy them. Keep them up
If I was the manager at that bath and body works store i would have kicked you out the first time you came.
i was thinking about this candle just the other day, and i kinda want it but at the same time i dont know what it smells like. my bbw is fantastic in customer service, i know littleballadeer has had problems with yankee about exchanges.
Maybe you should leave the BBW shopping up to someone else. Someone more capable of not stirring up drama wherever they go. And I would stay away from candles if I were you.
I love your videos
This is what the problem is not just with Bath and Body works but with places such as MAC and Sephora: The ppl who work in these stores either Do not know or do not agree with their store's policy so they refuse to enforce it- that is why these type of ppl should not be working there. Just like when in MAC they get upset when ppl do a back to MAC or Sephora employees get angry that ppl are returning things as per Sephora policy. I have noticed lots of stores hire "managers" who have no clue about stores policies or worse b/c they disagree with them they do not want to enforce them.
my store in north dakota is great about it. They never even ask questions or make me feel bad.
She has a daughter?!?!?!
Dumb people it only makes sense to exchange for the same value so if a candle was 22.50 a long time ago and now 24.50 you gotta pay the difference especially since you don’t have the recipient!!?
customer service sucks now a days.. my bbw has a sign mentioning if your not satisified with ANY product you can exchange it
customers suck now a days. everyone feels so entitled to everything.
Last week my store gave me a hard time. She said when i bought mine (the one i was returning) it was $12 so i had to get one that was $12 or less.
it is true, customer service for alot of places has went down the drain, very sad
Get a case number for those 4 candles, go back in there and ask for that manager and exchange them with HER,
And my answer to you is watch part 3 & 4 when they are posted. You will see what happens! =)
Who are you answering
Must be jen lol 😁😂
Omg! When I tried to return my body care they told me I needed an id!
To bad HUNTY you made so many videos like the peach balliini but no one has seen them yet😉
why would you be able to sell them on eBay?
love your guinea(s)
I have had issues with Yankee but not B&BW
You can’t return a candle that has been lit
Yes you can
Preslee Harris yes you can
The return policy is on the receipt, and no one shopping anywhere should always be aware of current return and Exchange policies. Most current theme candles can be exchanged for another one by bbws current policy. If not you have to pay the difference or accept store credit for their current value of their products. 100% satisfaction guarantee is the goal, and if it means retaining your customer you do at your discretion price adjust items but that is not the policy. As per your rant about personal shoppers, most all associates there are more than happy to show you products, provide product info and demo product but no one should be your personal slave as you shop, it's a customer service associates job to make sure you get what you need and leave happy but at the same time we're all adults and human to boot. I would consider thinking if you continue to want to have a pleasant shopping experience anywhere dealing in the public. Your standards are a little too much
Sorry you had to go through that. I would get the name of a CS rep next time so you can tell the manager to get her facts straight. I have heard many having a similar experience as you did. My store is great. If it rings up for less, they just manually override it to be an equal exchange. I don't have to ask or argue.
CAN I BUY ONE FROM YOU PLEASE???
I HAVE A GUINEA PIG TO
You can tell Angela has never had or hasn't had a customer service job in quite some time.
Ok so i was at the mall with my friend and i accidently bought two of one pocketbac. i noticed it after i was walking out of the store and i went to exchange it to the girl who rang me up literally 1 min after and she goes get out your need an id little girl
OMG I had the same issues in my stores! I got so tired of it that I actually emailed corporate and explained what happened and ask to MAKE sure this WAS the policy and then I would have a reply in writing. They did email me back apologizing and said you can exchange ANY candle for ANY candle even with new packaging at NO EXTRA COST. So I printed the email and now I take the emails with me when I go to exchange. I know that if you complain to corporate about a particular store they WILL discuss with them and take that any way you want. LOL But you should try and bring your email in the store, and no it shouldnt have to come to that but hey you get some nasty employees, like they are losing money? Thats why I have been in love with and buying BBW candles for so many years is because they do back their products or at least they are supposed to. I dont blame you for getting pissed because the customer service has gone down the toilet!
Hahahha Ang, your bad ass! Bitches at BBW act like they own the damn company! !
I had the exact same thing happen when I tried to exchange a soap sleeve that didn't fit! Grrrrrrr ...
Stuff like this makes me really mad
What has happen to, "the customer is always right?"
You don't scream or anything like that at a customer
They pick the wrong people for jobs like this
Obviously you have never worked retail hun
***** YAASS