This video is very helpful. There was one question that I was asked at a SkyWest interview that threw me off guard. They asked if I could change a policy that SkyWest had, what would it be? I was so nervous and didn’t know how to answer.
Hi, sometimes they will ask a question that is not that common. When it comes to questions about policy, always select a policy that would NOT be detrimental to the company if changed. Choose a policy that, if changed, will NOT go against the safety or passengers, airline, and staff. For example, "If I could change a policy, I would consider enhancing the communication process between passengers and staff during irregular operations, such as delays or cancellations. While SkyWest already has robust procedures in place, improving real-time updates via digital platforms or providing passengers with more transparent reasons for delays could reduce frustration and enhance the customer experience. For example, a mobile notification system that includes updates and alternative rebooking options would empower passengers to plan better during disruptions. I believe this aligns with SkyWest’s commitment to exceptional service and efficiency. I know policies are in place for valid reasons, but suggesting improvements reflects my belief in continuously striving to enhance the overall experience for both customers and staff."
This video is very helpful. There was one question that I was asked at a SkyWest interview that threw me off guard. They asked if I could change a policy that SkyWest had, what would it be? I was so nervous and didn’t know how to answer.
Hi, sometimes they will ask a question that is not that common. When it comes to questions about policy, always select a policy that would NOT be detrimental to the company if changed. Choose a policy that, if changed, will NOT go against the safety or passengers, airline, and staff. For example,
"If I could change a policy, I would consider enhancing the communication process between passengers and staff during irregular operations, such as delays or cancellations. While SkyWest already has robust procedures in place, improving real-time updates via digital platforms or providing passengers with more transparent reasons for delays could reduce frustration and enhance the customer experience.
For example, a mobile notification system that includes updates and alternative rebooking options would empower passengers to plan better during disruptions. I believe this aligns with SkyWest’s commitment to exceptional service and efficiency. I know policies are in place for valid reasons, but suggesting improvements reflects my belief in continuously striving to enhance the overall experience for both customers and staff."
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