I think a 5 day cruise fully paid for would be tge right thing to do. These companies are making a huge profit. If they want to keep loyal clientele, they better man up and do the right thing.
Yes, I always check for bedbugs. And clean the cabin with disinfectant wipes. I don't understand the current fad of holding cellphones to the chin on speaker. Move your hand just 6 inches to your ear and you can have a private talk!!!
I feel like the cruise ships should have a hot box to bake items like mattresses to kill bed bugs in the maintenance area of the ship large enough to take several mattresses and cushions from multiple cabins to treat all at once
Yes I do check for bed bugs on a cruise as well as when I go to a hotel. In fact I put my luggage, etc. in the bathroom until I know there aren’t any bugs to be found.
As far as the smokey cabin, I would grab my pillow and blanket and sleep on the floor in front of customer service until the found me a different cabin. As far as the speaker phone, I think sitting next to them and recreate the restaurant scene from When Sally Met Harry.
The Smoke was coming from the Ships Machinery ?? Sounds WEARD to Me THAT this is a ONE TIME issue ..I have heard of People getting a LOT more for Less Issues...
Hold on… So was the engineer saying that cigarette smoke entering the cabin via the air-conditioning was by design? Or something had malfunctioned and it couldn’t be fixed? Either way, I’m not sure that cabin should be made available to customers in the first place (due to health reasons).
Heya, gonna give my input on the whole speaker call situation: I think that if someone has a problem with it they can come over and speak their mind although there can be reasons as to why they are using speaker phone so try to be understanding
I start answering their questions, when they look at me funny, I just say, thought you were asking in general, was this not a public call? It certainly isn't private
My husband would a write a very nice letter to the Cruise line. Cruise lines are already suffering and why would you want to lose trust. Invest in money and take care of the situation and clients would come back
How to solve someone speaking in speaker… get right next to them and pretend to have a very loud conversation on your phone as well- like louder than the speaker phone person. They’ll usually remove themselves cause they can’t hear 😂
A full refund of their cruise and at least 50% FTC would be acceptable. It's a few thousand dollars to stop a few million dollars of bad publicity. And it's the right thing to do.
I would be very unsatisfied with $150 OBC for having to stay in a room that smells like cigarette smoke. I grew up with 2 chain smokers (both died from cancer) and it’s a disgusting smell. I would take that up the food chain. They deserved way more. On the other topic of the people that keep their conversation on speaker on cell phones, my husband has his own solution. At our local grocery store, we have ran into that issue many times. Cart parked right in the way of an aisle, someone blabbing on their phone on speaker. They are interfering with my ability to get my groceries. Anyhow, hubby goes to the personal aisle first when we get to the store. When we run across a speaker blabber, he just nonchalantly drops a very large tube of personal lube or a box of condoms in their cart. Then he just keeps walking. The only bad part is we don’t get to see their reaction at the checkout when they pull it out of their cart.😆
I was always taught to WOW the guest. They've gotten away from that lesson. Cigarette smoke, should earn them a free cruise. But if it's coming in from the outside, then the cruise line needs to fix it. Today!
Here's a question, how about RUclips influencers walking around and yakking at the ship, on excursions, in restaurants and at their tables? That's no different than phone yaking.
That's not enough for the inconvenience on a $4,000 and up cruise! I always, ALWAYS, check for bed bugs. I don't bring my luggage in until I check and clean common surfaces. I HATE when people talk on their speaker phone! It's so ignorant and inconsiderate! People have no common sense! And why are you a cruise talking to people on the phone. Cruises are for relaxing and disconnecting for a while!! I'm just saying!
The fact that Carnival Cruise keeps having issues with the people who are on the cruise line and more and more issues with the accommodations. Just keeps me from considering going on this cruise line. The fact that the smoke problem took 5 days is not reasonable. Not only is the money not acceptable. But the fact it was not fixed the same day is enough for me and my wife to stay away from this line. I am not a big cruiser. But go once a year. I am sure they will not miss my business. But, it is just a question of time that this will catch up to them.
I don't care whether it's the mall, the street, a cruise ship, whatever--nobody should ever be talking with a call on speaker in a public place unless the call is meant to be broadcast. How hard is it to hold the phone to your ear or use earbuds. Completely inconsiderate!
I do not believe the guest in your 1st story at all. I think it was just someone trying to get a free upgrade, money back & such. I manage hotels & we have guest always trying to get a something for nothing.
Only black people do the speakerphone thing and make everyone listen to their business. I’ve driven over 5000 uber rides, and trust me… only black people do this.
$150 compensation is a joke
I think a 5 day cruise fully paid for would be tge right thing to do. These companies are making a huge profit. If they want to keep loyal clientele, they better man up and do the right thing.
Yes, I always check for bedbugs. And clean the cabin with disinfectant wipes.
I don't understand the current fad of holding cellphones to the chin on speaker. Move your hand just 6 inches to your ear and you can have a private talk!!!
carnival should have given full refund.
I feel like the cruise ships should have a hot box to bake items like mattresses to kill bed bugs in the maintenance area of the ship large enough to take several mattresses and cushions from multiple cabins to treat all at once
Yes I do check for bed bugs on a cruise as well as when I go to a hotel. In fact I put my luggage, etc. in the bathroom until I know there aren’t any bugs to be found.
Same exp. I had. Never again will sail MSC ( ppl vaping outside )
Customer service is paramount. I would be very angry.
I have never checked for bed bugs, however I will on my next trip.
As far as the smokey cabin, I would grab my pillow and blanket and sleep on the floor in front of customer service until the found me a different cabin. As far as the speaker phone, I think sitting next to them and recreate the restaurant scene from When Sally Met Harry.
The Smoke was coming from the Ships Machinery ?? Sounds
WEARD to Me THAT this is a ONE TIME issue ..I have heard of
People getting a LOT more for Less Issues...
@@RaymondMullen-t9j it could be pulling smoke from the casino vent or perhaps the smoking area is close to the fresh air inlets
Full refund for the Smokey cabin. Good job for immediately addressing bed bugs. Ban speaker phones in public areas!
Bed bugs are the worst. My biggest fear
Hold on… So was the engineer saying that cigarette smoke entering the cabin via the air-conditioning was by design? Or something had malfunctioned and it couldn’t be fixed? Either way, I’m not sure that cabin should be made available to customers in the first place (due to health reasons).
Heya, gonna give my input on the whole speaker call situation: I think that if someone has a problem with it they can come over and speak their mind although there can be reasons as to why they are using speaker phone so try to be understanding
I do check for bed bugs
Do These 7 Things as Soon as You get into Your Cruise Cabin -----> ruclips.net/video/DyAviAMrpGc/видео.html
Bed bugs and smoke smell is very concerning. We are going on Norwegian Next month to Alaska and hope we have a great experience
Start talking was great
I start answering their questions, when they look at me funny, I just say, thought you were asking in general, was this not a public call? It certainly isn't private
My husband would a write a very nice letter to the Cruise line. Cruise lines are already suffering and why would you want to lose trust. Invest in money and take care of the situation and clients would come back
Well it’s carnival where all bad things happen
How to solve someone speaking in speaker… get right next to them and pretend to have a very loud conversation on your phone as well- like louder than the speaker phone person. They’ll usually remove themselves cause they can’t hear 😂
What Luminosa cabin were the in? Going on 29 day transpacific on Luninosa next year. 😮
Why do people still go on Carnival?!
Request 50 percent the cruise that they did pay for there cruise
A full refund of their cruise and at least 50% FTC would be acceptable. It's a few thousand dollars to stop a few million dollars of bad publicity. And it's the right thing to do.
I would be very unsatisfied with $150 OBC for having to stay in a room that smells like cigarette smoke. I grew up with 2 chain smokers (both died from cancer) and it’s a disgusting smell. I would take that up the food chain. They deserved way more.
On the other topic of the people that keep their conversation on speaker on cell phones, my husband has his own solution. At our local grocery store, we have ran into that issue many times. Cart parked right in the way of an aisle, someone blabbing on their phone on speaker. They are interfering with my ability to get my groceries. Anyhow, hubby goes to the personal aisle first when we get to the store. When we run across a speaker blabber, he just nonchalantly drops a very large tube of personal lube or a box of condoms in their cart. Then he just keeps walking. The only bad part is we don’t get to see their reaction at the checkout when they pull it out of their cart.😆
I was always taught to WOW the guest. They've gotten away from that lesson. Cigarette smoke, should earn them a free cruise. But if it's coming in from the outside, then the cruise line needs to fix it. Today!
No one should walk around on speaker phone.
If they do it in a restroom i continually flush 😂😂😂
I would have to get off. After they recovered me from a cardiac arrest.
Here's a question, how about RUclips influencers walking around and yakking at the ship, on excursions, in restaurants and at their tables? That's no different than phone yaking.
150.00 wtf. Noll way
As a hotelier I would have given a full refund.
I would demand a refund and leave the ship. 150.00 is a joke.
We have to more carnival cruises and then we are done with them.
The couple should have been offered 100% refund for the cruise and at least 50% toward a future cruise.
no one didn't sleep for 5 days, it's pretty much impossible
Sleep but not restful sleep and if it were you it would be without sleep also but thanks Doc all but you can understand the meaning
No way 😔😔
Nope, not gonna get on that ship. There are too many other options.
I have lung cancer, I would sue their pants off.
That's not enough for the inconvenience on a $4,000 and up cruise!
I always, ALWAYS, check for bed bugs. I don't bring my luggage in until I check and clean common surfaces.
I HATE when people talk on their speaker phone! It's so ignorant and inconsiderate! People have no common sense! And why are you a cruise talking to people on the phone. Cruises are for relaxing and disconnecting for a while!! I'm just saying!
If I'm walking around listening to this show on speaker phone is that ok?
Hahaha…….ur a devil😉
The fact that Carnival Cruise keeps having issues with the people who are on the cruise line and more and more issues with the accommodations. Just keeps me from considering going on this cruise line. The fact that the smoke problem took 5 days is not reasonable. Not only is the money not acceptable. But the fact it was not fixed the same day is enough for me and my wife to stay away from this line. I am not a big cruiser. But go once a year. I am sure they will not miss my business. But, it is just a question of time that this will catch up to them.
I don't care whether it's the mall, the street, a cruise ship, whatever--nobody should ever be talking with a call on speaker in a public place unless the call is meant to be broadcast. How hard is it to hold the phone to your ear or use earbuds. Completely inconsiderate!
I agree ☝️- thanks for watching
I do not believe the guest in your 1st story at all. I think it was just someone trying to get a free upgrade, money back & such. I manage hotels & we have guest always trying to get a something for nothing.
Wouldn’t want to stay at ur hotel…..what u state is POOR customer service.
That's fine if you don't. Our ratings are 8 & above which I'm happy with. 😊
Only black people do the speakerphone thing and make everyone listen to their business. I’ve driven over 5000 uber rides, and trust me… only black people do this.