As of Jan 23, 2021 we've received no Word from GoPro. If anyone knows an attorney that would like to discuss proceeding, please email me at gglatting@gmail.com. We now have over 850 customers prepared to fight. A new update video will be posted next week!
I hope they answer the letter... I was saving money for so long so I could buy the dron for my work, when I bought it one year later it just stop working with the controller... what a waste of 1000 bucks...
There is a resolution but you have to send it off to France. There is a guy/company there that bought up GoPros repair equipment to do such fixes. The issues is the NAN chip they used that only allows so many flashes. This guy replaces them. Also he can do other repairs as well. I have mentioned his email in one of my videos.
I think we need some electrical/software engineers to take a look and see if it's gopro's latest firmware bricking these devices. My drone was in storage for months from the last time I used it and when I took it out it was inoperable. I mistakenly updated the software first and it doesn't pair anymore.
That was the problem, keeping the drone for a long time without action. The drone is designed to operate frequently. The whole failure was due to the fact that the drone was rarely used. They need to be turned on at least once a month to work. And so the microcircuit, flash memory breaks down. If you change it, the drone will connect and fly again.
March 6th - went to take the drone out for the first time in a few months and experiencing this SAME problem. First the controller did not detect the drone so I unpaired to the drone. Now when I try to pair the controller to the drone, the drone just keeps flashing all of its lights rapidly (not the normal blue light green/red pairing flashing)
Thank you Gavin for doing this on behalf of all of us. I have shared your videos with dozens of people who had the same issue. Hopefully, there will be a resolution.
Hi Gavin, my GoPro Karma has had the exact same issue since early 2021. I was asked to do an update and after that I can no longer get a connection between the drone and the controller. Thank you for your action.
Всем привет. У меня karma выдает ошибку стабилизатора. Втыкаю в Karma Grip мигает нижний красный и верхний белый (как написано на сайте проблема в стабилизаторе) и чего с ним делать не понятно. Перезагружал, обновлял, калибровка не удается. Компьютер (Quik) видит и рукоятку и стабилизатор, обновления последние 1,8 и 2,0 и камеру видит и дрон тоже видит все (в разделе обновлений все обновлено), но стабилизатор не работает.
Respect Gavin for your perseverance on our collective behalf. Re class action - I'm in! Perhaps we should be tagging our comments #GoPro so they can see what is bubbling along ... ? Travel well over the coming month! Munich regards
There is a resolution but you have to send it off to France. There is a guy/company there that bought up GoPros repair equipment to do such fixes. The issues is the NAN chip they used that only allows so many flashes. This guy replaces them. Also he can do other repairs as well. I have mentioned his email in one of my videos.
Hello, did you send the signatures to GoPro? How did it go? My drone also has the same thing and I would like to know how it went or what they are going to do with the drones if I am going to fix them or what happened. Thanks
Thank you so much for leading this dispute with GoPro. I was intending to purchase another GoPro camera, but have now changed my mind due to worries about future reliability with software updates.
So i bough this Karma when is was first released used for like a good solid 9 months, and put it away because of school and other works. Literally brought this out for the first time ever because i need to get some drone footage for a project and now this happen!
Send me the link please! The problem os that the company don’t hear the costumer! I call and call and never answer me! Please Let me know what se can do!!
Thanks Gavin. I have the same issue. Go Pro has been ignoring all of my email. I always thought they were a great company. I was wrong. I have lost all respect for them. No one should be treated like you or I have.
Did they not issue a recall for this drone already.. i heard something about a recall being issued out to customers.. Maybe research and see if you can find something..
I have been in contact with support. The first sent me a new harness. Didn’t work. Then they sent a new stabilizer. Didn’t work. Then they sent a new core! I just received it after a month of waiting. DIDNT WORK! same issue I started with. Stabilizer stays limp upon startup and karma will not pair with controller. They are now sending me a new battery and if that doesn’t work they are sending me a new controller. At that point everything will be brand new. They still don’t know or are not admitting what the issue is. I’m running 2.7 on a hero 5 black. Stabilizer / grip and controller are all updated to latest version. I might buy a 7 to see if that will work as I’ve read people have fixed issue by simply using a different camera. I’ve also read new battery has worked for some. I’ll add that I’m a GoPro plus member and I have not had to pay for any of these replacements. But the issue is still not fixed. I’m almost at the point of giving up. My grip still works but I can’t fly
We gonna make them pay or at least recognize it and get all of the drones to the ground. We can collect money and persuit a lawer. I think we can collect a lot among the 550. I'm inn!
I just signed the form and hope we can get answers from GoPro . My drone hasn’t been working for about a year now and all they can tell me is that they don’t manufacture this drones anymore and can’t help me . Over $1000 down the drain..
My Karma GoPro drone have problems can not pairing with controller, I bought it 2 years ago ,,, $1;000.00 now thinking buy for buy for life; not for use. It ;;;;
I was free yesterday and I when to the Best Buy store near and I spend time talking to customer about not buying any Gopro camera because they will have a problem like the one we are getting now, I think the best way to get this problem fix is hit their profits and write reviews until Go pro go out the business .
You have my full support @Gavin Gene. I have been in contact with support for months. I’ve exchanged batteries because I’ve got 2 but did’nt solve pb. They sent me a new Core as a gift because it wasn’t anymore under warranty but did not work. Then they couldn’t help me anymore and suggest to buy a new controller….what I’ve done ans the issue still the same, NOT PAIRING, same issue as I started with few months ago!!! I’m exhausted to explain that to Gopro support and they still don’t know or are not admitting what the issue is. But finally the issue is still not fixed. I’m almost at the point of giving up. By the other way my grip still works but I can’t fly
Same thing with mine, actually first time i've tried the drone in over a year as it's not "legal" in Canada as GoPro didn't bother filing the necessary paperwork with the Canadian Govt. Just a big paperweight! Horrible service!
Hey don’t forget about me we went to California to fly the drone for a video and the pairing happened there I think that is the issue they go probably need to address quickly there are a lot of consumers of this product out there depends on GoPro I just bought two more cameras from GoPro if they do not acknowledge us as consumers I will not buy another product from them ever, And I would never endorse the product I will tell people that is a bad product thank you and hopefully we will get some response from these guys peace.
Gavin, I I think we’re gonna have to get a lawyer involved and frankly if you start a crowdfunding website for it I will contribute $100 so we are able to get a lawyer to write a letter or start a class action lawsuit. This is BS and I really hate how they’re bullying you around by not even letting the issue be known that’s unacceptable the cover-up is always worse than the original issue. Thanks for posting I had the exact same issue took the Karma out after about nine months of sitting updated the software and now it’s basically useless. To add insult to injury I just bought two new batteries off of the go pro website unbelievable they’re selling accessories and replacement parts for a product that they basically disabled with a software update. Any response to the letter?
Looks like GoPro is more interested in deleting posts on their forum instead of working with customers on fixing the issue. Yesterday someone had posted a link to the survey, post has been removed. What a shady company. I hope people who are maybe researching GoPro because they are interested in some of their products, see these videos and see just how much GoPro backs up their products (they don't). I'm still so angry that these Karma's cost around $1000, and I got maybe 10 or flights out of the darn thing before it just mysteriously stopped working.
That was me!!! Since they already blocked me once, I joined the forum from a new IP address with a new email address and login. I posted a link to this youtube video about a day ago and its already gone!! Obviously they are aware of this effort as they are actively seeing and deleting posts about this problem without making any public statement about it. What I dont understand is that the forum is still live and there are still 100 comments discussing this. GoPro isnt removing the entire thread - only the posts that point people here. They dont care enough to respond to 100s of people asking whats going on...they just dont want those people unifying and signing their name. Screw you GoPro. Well have 1000 names before you know it even with your efforts to block us from your forum. This makes me more interested in legal action if they don't respond to this letter with an A+ effort to remedy this situation. So frustrating. What a shady and irresponsible company.
From what I've seen regarding interaction rates on social media I believe thousands are having this problem and since I also believe there's only several thousand Karma drones it's basically fleetwide and an inevitability. tl;dr ALL Karma drones made have this defect if the numbers reported are compared.
I saw a video from someone, he paired with controller without Karma Grip in the drone, then put in Karma grip and the camera did respond after. He did not demonstrate a flight but should have. Not an excuse to let GoPro off hook. They are screwing Fusion owners, and even GoPro 9 buyers in much the same way.
Ive seen this too and it didnt work for me. If the harness was the issue gopro could easily be off the hook by selling the harness for $50 to all the drone owners. The issue is deeper than that
Just purchased a new battery and it hasn't paired since with the drone. So gutted goodluck man with the battle at least someone gives a sh#t about the rest of us.
Hello my name is Keith Diamond and I’d like to be added to the repetition of the GoPro that’s not pairing with my remote I think that we should just get a lawyer and go after them because what you have said do you have contact them multiple times and they have been multiple users of the GoPro karma my go pro karma is very important to me I’m like you I just want my drone to fly but if they gonna ignore us I think we need todo
Hello, did you send the signatures to GoPro? How did it go? My drone also has the same thing and I would like to know how it went or what they are going to do with the drones if I am going to fix them or what happened. Thanks
![I.N "HALLUCINATION" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/n5B5q1Hwt_U/mqdefault.jpg)
As of Jan 23, 2021 we've received no Word from GoPro. If anyone knows an attorney that would like to discuss proceeding, please email me at gglatting@gmail.com. We now have over 850 customers prepared to fight. A new update video will be posted next week!
I just signed your form....there has to be a lawyer willing to file a class action!
An alternate approach would be to start buying advertising time targeting GoPro camera customers pointing out the facts on their TERRIBLE support!
Just signed and sadly disappointed with GoPro. May be a silly question but is there a non-GoPro system update that could be uploaded?
Any news my GoPro Karma gone ! after -the ''succesfull'' update !!!! Im in shock !!!
where can I sign for that case of drone karma I would like to support with my signature because I am also in the same
Nice job Gavin! We appreciate the fight for action. Hopefully we will be flying our Karma Drones again soon.
I hope they answer the letter... I was saving money for so long so I could buy the dron for my work, when I bought it one year later it just stop working with the controller... what a waste of 1000 bucks...
A friend tells me what we can do it’s called a “Class Action” for “Product Liability”.
Any resolutions or updates?
There is a resolution but you have to send it off to France. There is a guy/company there that bought up GoPros repair equipment to do such fixes. The issues is the NAN chip they used that only allows so many flashes. This guy replaces them. Also he can do other repairs as well. I have mentioned his email in one of my videos.
Es verbindet sich nicht bei mir auch!!!!!! Kann Karma nicht mit Controller verbinden!!!! Bitte um Hilfe
I think we need some electrical/software engineers to take a look and see if it's gopro's latest firmware bricking these devices. My drone was in storage for months from the last time I used it and when I took it out it was inoperable. I mistakenly updated the software first and it doesn't pair anymore.
Exactly the same for me
That was the problem, keeping the drone for a long time without action. The drone is designed to operate frequently. The whole failure was due to the fact that the drone was rarely used. They need to be turned on at least once a month to work. And so the microcircuit, flash memory breaks down. If you change it, the drone will connect and fly again.
Same problem for me ! does someone find a solution ?
March 6th - went to take the drone out for the first time in a few months and experiencing this SAME problem.
First the controller did not detect the drone so I unpaired to the drone.
Now when I try to pair the controller to the drone, the drone just keeps flashing all of its lights rapidly (not the normal blue light green/red pairing flashing)
What is wrong with my Gopro Karma w Hero5 Black? The GPS, Compass calibration and the Controller/ Drone pairing was an issue.
Thank you Gavin for doing this on behalf of all of us. I have shared your videos with dozens of people who had the same issue. Hopefully, there will be a resolution.
Hi Gavin, my GoPro Karma has had the exact same issue since early 2021. I was asked to do an update and after that I can no longer get a connection between the drone and the controller. Thank you for your action.
Всем привет.
У меня karma выдает ошибку стабилизатора. Втыкаю в Karma Grip мигает нижний красный и верхний белый (как написано на сайте проблема в стабилизаторе) и чего с ним делать не понятно. Перезагружал, обновлял, калибровка не удается. Компьютер (Quik) видит и рукоятку и стабилизатор, обновления последние 1,8 и 2,0 и камеру видит и дрон тоже видит все (в разделе обновлений все обновлено), но стабилизатор не работает.
Respect Gavin for your perseverance on our collective behalf. Re class action - I'm in! Perhaps we should be tagging our comments #GoPro so they can see what is bubbling along ... ? Travel well over the coming month! Munich regards
Same here. Still not working
Hi! Is there any solution to the issue already ? Beacause mine just malfuncfion now .Wont power off and pair😔.Thnx.
There is a resolution but you have to send it off to France. There is a guy/company there that bought up GoPros repair equipment to do such fixes. The issues is the NAN chip they used that only allows so many flashes. This guy replaces them. Also he can do other repairs as well. I have mentioned his email in one of my videos.
Hello, did you send the signatures to GoPro? How did it go? My drone also has the same thing and I would like to know how it went or what they are going to do with the drones if I am going to fix them or what happened. Thanks
Thank you so much for leading this dispute with GoPro. I was intending to purchase another GoPro camera, but have now changed my mind due to worries about future reliability with software updates.
Way to go Gavin. Sending a big thank you your way. I much appreciate your time and effort put in this issue.
Same happening to me, Go Pro just sending me round in circles, out of warranty so won’t do a thing🤬
So i bough this Karma when is was first released used for like a good solid 9 months, and put it away because of school and other works. Literally brought this out for the first time ever because i need to get some drone footage for a project and now this happen!
Send me the link please! The problem os that the company don’t hear the costumer! I call and call and never answer me! Please Let me know what se can do!!
thank you for your effort. I'm grateful
Thanks Gavin. I have the same issue. Go Pro has been ignoring all of my email. I always thought they were a great company. I was wrong. I have lost all respect for them. No one should be treated like you or I have.
Thanks for the update! Just as frustrated! Nothing but a paper weight smh...
Did they not issue a recall for this drone already.. i heard something about a recall being issued out to customers..
Maybe research and see if you can find something..
Has anyone else got there core replaced?
Thanks for posting. Same issue here. Let me know where I can sign.
Roger Navarro, yes same as mine year ago. Thank you
You have my full support Gavin , appreciate you leading the charge, i have reposted in all Australian gopro pages.
Thank you 🙏🏻
Has there been any word from gopro?
Has anybody been able to find out exactly what is causing the problem...it would be nice if GOPRO even informed us of that.
I have been in contact with support. The first sent me a new harness. Didn’t work. Then they sent a new stabilizer. Didn’t work. Then they sent a new core! I just received it after a month of waiting. DIDNT WORK! same issue I started with. Stabilizer stays limp upon startup and karma will not pair with controller. They are now sending me a new battery and if that doesn’t work they are sending me a new controller. At that point everything will be brand new. They still don’t know or are not admitting what the issue is. I’m running 2.7 on a hero 5 black. Stabilizer / grip and controller are all updated to latest version. I might buy a 7 to see if that will work as I’ve read people have fixed issue by simply using a different camera. I’ve also read new battery has worked for some. I’ll add that I’m a GoPro plus member and I have not had to pay for any of these replacements. But the issue is still not fixed. I’m almost at the point of giving up. My grip still works but I can’t fly
Update. Just got the new battery. DOESNT WORK!!!!!! Same issue
Thanks for your great effort helping to fix the issue. Let me know if I can do something more than just putting my name on the list.
Thank you, And now I'm have new problem about gps and calibration fail 😭
We gonna make them pay or at least recognize it and get all of the drones to the ground. We can collect money and persuit a lawer. I think we can collect a lot among the 550. I'm inn!
I just signed the form and hope we can get answers from GoPro . My drone hasn’t been working for about a year now and all they can tell me is that they don’t manufacture this drones anymore and can’t help me . Over $1000 down the drain..
Hey Gavin, I can’t seem to find the link to add our name to your list.
My Karma GoPro drone have problems can not pairing with controller, I bought it 2 years ago ,,, $1;000.00 now thinking buy for buy for life; not for use. It ;;;;
thanks for the effort !!!! we will support you
It’s a shame the cameras are so good but they won’t help their karma customers. You know they are aware and should be willing to assist
I was free yesterday and I when to the Best Buy store near and I spend time talking to customer about not buying any Gopro camera because they will have a problem like the one we are getting now, I think the best way to get this problem fix is hit their profits and write reviews until Go pro go out the business .
You have my full support @Gavin Gene.
I have been in contact with support for months. I’ve exchanged batteries because I’ve got 2 but did’nt solve pb. They sent me a new Core as a gift because it wasn’t anymore under warranty but did not work. Then they couldn’t help me anymore and suggest to buy a new controller….what I’ve done ans the issue still the same, NOT PAIRING, same issue as I started with few months ago!!!
I’m exhausted to explain that to Gopro support and they still don’t know or are not admitting what the issue is.
But finally the issue is still not fixed. I’m almost at the point of giving up. By the other way my grip still works but I can’t fly
Did u get a new core?
@@gerikmendez6332 yes without any improvement on pairing operation.
same problem with my karma drone.
Go Pro please fix this problem!
Really good job!! Hope they get their shit together and fix it.
can not pair karma Drone!!!
Same thing with mine, actually first time i've tried the drone in over a year as it's not "legal" in Canada as GoPro didn't bother filing the necessary paperwork with the Canadian Govt. Just a big paperweight! Horrible service!
Hey don’t forget about me we went to California to fly the drone for a video and the pairing happened there I think that is the issue they go probably need to address quickly there are a lot of consumers of this product out there depends on GoPro I just bought two more cameras from GoPro if they do not acknowledge us as consumers I will not buy another product from them ever, And I would never endorse the product I will tell people that is a bad product thank you and hopefully we will get some response from these guys peace.
Having the exact same issue.
Gavin,
I I think we’re gonna have to get a lawyer involved and frankly if you start a crowdfunding website for it I will contribute $100 so we are able to get a lawyer to write a letter or start a class action lawsuit. This is BS and I really hate how they’re bullying you around by not even letting the issue be known that’s unacceptable the cover-up is always worse than the original issue.
Thanks for posting I had the exact same issue took the Karma out after about nine months of sitting updated the software and now it’s basically useless. To add insult to injury I just bought two new batteries off of the go pro website unbelievable they’re selling accessories and replacement parts for a product that they basically disabled with a software update.
Any response to the letter?
No response yet, in 1 week we will escalate the issue. My letter said they need to reply by Jan 15
@@1percentG this is really really stupid!! i want to start getting drone footage since now i have time!!
Looks like GoPro is more interested in deleting posts on their forum instead of working with customers on fixing the issue. Yesterday someone had posted a link to the survey, post has been removed.
What a shady company. I hope people who are maybe researching GoPro because they are interested in some of their products, see these videos and see just how much GoPro backs up their products (they don't).
I'm still so angry that these Karma's cost around $1000, and I got maybe 10 or flights out of the darn thing before it just mysteriously stopped working.
That was me!!! Since they already blocked me once, I joined the forum from a new IP address with a new email address and login. I posted a link to this youtube video about a day ago and its already gone!!
Obviously they are aware of this effort as they are actively seeing and deleting posts about this problem without making any public statement about it.
What I dont understand is that the forum is still live and there are still 100 comments discussing this. GoPro isnt removing the entire thread - only the posts that point people here. They dont care enough to respond to 100s of people asking whats going on...they just dont want those people unifying and signing their name. Screw you GoPro. Well have 1000 names before you know it even with your efforts to block us from your forum.
This makes me more interested in legal action if they don't respond to this letter with an A+ effort to remedy this situation.
So frustrating. What a shady and irresponsible company.
From what I've seen regarding interaction rates on social media I believe thousands are having this problem and since I also believe there's only several thousand Karma drones it's basically fleetwide and an inevitability.
tl;dr ALL Karma drones made have this defect if the numbers reported are compared.
J’ai le même problème avec mon karma GoPro !!
J'ai contacté le sav c'est mort j'ai juste eu un code pour 25% de réduction sur la nouvelle gopro..... Moi je veux un drone j'ai déjà la Caméra.
Thank you have the same problème 🙏🙏 French.
I also went with one of the drones. He goes, but he doesn't go yet, he doesn't mate.
But please I am on board
Yeah sucks , just moved and now my drone is bricked
This driving me beyond mad!
I saw a video from someone, he paired with controller without Karma Grip in the drone, then put in Karma grip and the camera did respond after. He did not demonstrate a flight but should have. Not an excuse to let GoPro off hook. They are screwing Fusion owners, and even GoPro 9 buyers in much the same way.
Ive seen this too and it didnt work for me. If the harness was the issue gopro could easily be off the hook by selling the harness for $50 to all the drone owners. The issue is deeper than that
I wonder what all the people that might be considering purchasing a GOPRO product this Christmas would think of how GOPRO has abandoned Karma owners.
Joined.. Thank you Gavin :)
They quit even backing the old thing its obsolete lol
Signed the petition, i as well am very frustrated.
Just purchased a new battery and it hasn't paired since with the drone. So gutted goodluck man with the battle at least someone gives a sh#t about the rest of us.
They said fuck them customers. We are to busy making the Hero 10 and Hero 11
Nice one
Please contact me and I’ll show you how to fix it. I just found out on mines.
Gopro expects you to buy new hardware every year, guess they just forgot to release the new drone for you all to buy!
Basically a lesson/message to all gopro consumers about the company's integrity
Hello my name is Keith Diamond and I’d like to be added to the repetition of the GoPro that’s not pairing with my remote I think that we should just get a lawyer and go after them because what you have said do you have contact them multiple times and they have been multiple users of the GoPro karma my go pro karma is very important to me I’m like you I just want my drone to fly but if they gonna ignore us I think we need todo
People have sucess following instructions from: ruclips.net/video/2s7sDVVZZsg/видео.html
#shouldaboughtamavicorosmoaction
Hello, did you send the signatures to GoPro? How did it go? My drone also has the same thing and I would like to know how it went or what they are going to do with the drones if I am going to fix them or what happened. Thanks
Please contact me and I’ll show you how to fix it. I just found out on mines.
If you've got a solution I'm sure everyone here would love to know. Feel free to post here