8 Principles of Batho Pele Simplified | What is Batho Pele? Easy Summary Video For Beginners To Know

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What are the 8 Principles of Batho Pele
Batho Pele principles are guidelines on how government employees and other public servants should behave when engaging with the public and when providing service to members of the community. These principles are aimed at improving service delivery by encouraging public servants to prioritize serving people, essentially putting people first when delivering such service.
In this video, we discuss the 8 Batho Pele Principles
0:00 Introduction
0:26 Table of Contents
0:49 Welcome To Our Channel
1:34 What is Batho Pele?
2:00 Origins of Batho Pele
2:38 8 Principles of the Batho Pele
7:24 Batho Pele Principles apply to who?
8:28 Summary of Batho Pele
1. What is Batho Pele?
‘Batho Pele’ is an expression in the Sesotho language, which means, ‘People First’. In the context of the public service in South Africa, the concept Batho Pele refers to putting members of the public first and considering their needs and priorities when rendering government services.
The Batho Pele White Paper is the national governments' White Paper for Transforming Public Service Delivery. It is all about giving good customer service to the users of government services. All public servants are required to practice Batho Pele.
Batho Pele is an approach to get public servants committed to serving people and to find ways to improve service delivery.
2. ORIGINS OF BATHO PELE
Batho Pele is an initiative that was launched in 1997 by the South African government through a White Paper on Transforming Public Service Delivery.The aim of this initiative, was to transform the Public Service, and instil a culture of accountability, and caring by public servants.
Primarily, the White Paper on Batho Pele is about how public services should be provided, and specifically about improving the efficiency and effectiveness of the way in which government services and other public sector service are delivered.
3. 8 Principles of the Batho Pele
There are Eight Batho Pele principles, which were developed to serve as acceptable policy, and legislative framework, regarding service delivery within the public service. These principles are aligned with the following Constitutional ideals of:
a. Promoting and maintaining high standards of professional ethics.
b. Providing service impartially, fairly, equitably and without bias.
c. Utilising resources efficiently and effectively.
d. Responding to people’s needs, the citizens are encouraged to participate in policy making, and;
e. Rendering an accountable, transparent, and development-oriented public administration.
The 8 Batho Pele principles are as follows.
1. Consultation
2. Service Standards
3. Access
4. Courtesy
5. Information
6. Openness And Transparency
7. Redress and,
8. Value For Money.
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Disclaimer:
This publication and the information included in it are not intended to serve as a substitute for consultation with a professional. Specific issues, concerns and conditions always require the advice of an appropriate professional advisor. The use of the contained information is at the user's own discretion.

[@brendapeterhunt7914]

They need to adhere to this. Ministers should be made to swear to adhere when sworn in.

[@MLUNGUZI]

I attended an interview two days ago, Monday, 3rd October 2022, I am still mad at myself for not going through the Batho Pele principles, the Home Affairs acts, legislations, when I was preparing. My negligence towards such questions ruined my interview. 😭😭😭
I blew the only chance to secure a permanent job.

[@ConsultKano]

Crossing fingers that all went well. All the best for other future endeavors.

[@shitsundzuxoprudencemabund2308]

I'm sory dea

[@sindisiwemasuku7758]

The principle of Redness...thank you

[@ConsultKano]

Thanks to all the subscribers who have reached out on our various platforms requesting the following links:
1. White Paper on Transforming Public Service Delivery (Batho Pele
White Paper): www.gov.za/sites/default/files/gcis_document/201409/183401.pdf
2. Mofolo, MA, Smith, W (2009) Making use of 'batho pele' principles to improve service delivery in municipalities :
journals.co.za/doi/pdf/10.10520/EJC51040#:~:text=The%20Ward%20Committee%20Resource%20Book%20(2005%3A19)%20indicates%20the,'%2C%20which%20include%20the%20following%3A&text=consultation%3B%20%E2%80%A2%20service%20standards%3B%20%E2%80%A2,and%20%E2%80%A2%20value%20for%20money

[@sizwesn7998]

Thanks so much to Kano consultants as this video has helped me with my assignment....

[@ConsultKano]

Thanks for the feedback

[@oliviagullon8048]

I am well inform in your presentation

[@ConsultKano]

Thanks @oliviagullon8048 for the feedback. We are delighted it was helpful.

[@elwegsta4764]

⚡ good information

[@ConsultKano]

Thanks for watching & Thanks for the feedback.
If you haven't already; please subscribe to our channel, so that you don't miss out on future videos.
And make sure that you check out our other videos under our channel.

[@abco.9906]

Access, courtesy, and value for money

[@ConsultKano]

Thanks for participating😉.

[@florencechiloane5468]

Thank you so much for such an informative video .

[@ConsultKano]

Thanks for the feedback :-)

[@user-od9yw6ej3o]

Thanks a lot, as i will be on interview by the end of this current month i hope the information would be relevant,as it educational and helpful.

[@ConsultKano]

All the best.

[@unathisiganga4577]

Redress and Access

[@ConsultKano]

Thanks for participating😉.

[@user-mv8hb4fk5d]

When it comes to the Redress principles South African officials seem to sometimes redress non-applicable information

[@ConsultKano]

Non-applicable information? Such as...Please elaborate

[@thalentembhele5301]

access

[@ConsultKano]

Thanks for engaging. It does appear that the government can do a lot to improve "Access" to government services and improve their effort in making such services easy for the public to benefit from.

[@lwandilemtshali8224]

Is BPP the same for all Government Department

[@ConsultKano]

Batho Pele Principles are the minimum guidelines on what national and provincial government departments should implement. Meaning government departments may also elect to include other principles/ service standards to supplement these guidelines.
For example; in the KwaZulu-Natal Provincial Government, they have an additional two principles, being:
- Encouraging Innovation and Rewarding Excellence.
- Customer Impact.

[@shitsundzuxoprudencemabund2308]

Hello my sister want to write entrance test in nursing, I heard that this method is important. Which questions can she also read? help

[@ConsultKano]

That’s a great question, and we are not sure we have the answer to that. However we would advise that she explore other avenues such past test papers.

[@mogadimetsosanele2285]

definitely redress

[@ConsultKano]

Thanks for engaging

[@gevonvanstaden9006]

Guys I wane no if they ask me for name the 5 batho pele principles musbi say 5 of this or is the answers this Caring ,accountability, competence,Responsiveness, Entegrity

[@ConsultKano]

There are 8 Batho Pele Principles. So you can mention 5 of the 8 Principles discussed in the video.

[@lartoyadineomaseko9010]

Redress

[@ConsultKano]

The government does need to ensure that "Redress" policies are implemented. Thanks again for engaging.