Hi, how do you remove the ground coffee drawer? As I can tell it requires cleaning too together with the brewing unit but I cannot find the way to remove it.
Hi, I'm really sorry you are experiencing an issue with your coffee machine. I would have to rrecommend that you contact Siemens customer service directly on 0344 892 8999. Thanks Charlotte.
Hi, you need to push the red lever to the left, which unlocks the brewing unit. When replacing, you need to push the unit back into position and then press the red lever to the right to lock into position. Thanks, Mandy.
I cannot remove the cover (14b) on the brewing unit. The video shows that it is removed very easily but mine does not come off and I’m too scared to force it.
Hi Catherine, we're sorry to hear that you're having some issues in removing this part. If you so need any further assistance please do not hesitate to contact us on 0344 892 8999. Thanks - Claire
Hi, I would recommend you call our Customer service department on 0344 892 8999 to speak with one of our product specialists for further guidance. Thanks Charlotte.
@@kvanksht don't remove the brewing unit only once a month. This is one mistake people tend to make, because the cleaning tablets are only meant to really be used when the machines request this, same with descaling if not using a filter. Generally, depending how often you make coffee, it's advisable to clean the brewing unit at least once a week. Mould can grow quite quickly, especially over a 30 day period, where there are residue stuck still. The cleaning tablets can only clean so much, but you need to regularly clean that brewing out, alot more than just once a month.
Hello, thank you for comment. I am sorry to hear that you are having an issue with your coffee machine, Please contact 03448928999 for further assistance on this issue. - Sam.
In addition to the automatic cleaning programme, the brewing unit should be removed regularly for cleaning. This is entirely up to yourself. Some machines may get used a lot more frequent than others so will require cleaning more often.
Good question. I also wonder why can't they just write "every 100 cups" or "every 4 months". If you are to clean it every 1s of January it's also "regularly".
@@pilkjaer I would also argue it depends on the beans. I just tried a new brand of beans and they have been terribly oily and making a mess of everything in the machine.....
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How often do you need to clean the brewing unit?
Hi, It depends on usage, we generally recommend cleaning every month. Thanks - Craig
Hi, how do you remove the ground coffee drawer? As I can tell it requires cleaning too together with the brewing unit but I cannot find the way to remove it.
Hi, this will be advised in the user manual. Please contact us on social media @SiemensHomeUK to discuss further. - Kieran
Hi may i know whats the "Push Here" sign on the brewing unit?
My red lever cannot be pushed to unlock. It is stuck what should I do?
Hi, I'm really sorry you are experiencing an issue with your coffee machine. I would have to rrecommend that you contact Siemens customer service directly on 0344 892 8999. Thanks Charlotte.
i have the same problem
Hi, I'm sorry to hear this. I would recommend you to contact our customer care team on 0344 892 8999. Thanks Charlotte.
What is that "Push Here" on the brewing unit? What comes loose when pushing there and how to put it back together?
Hi, you need to push the red lever to the left, which unlocks the brewing unit. When replacing, you need to push the unit back into position and then press the red lever to the right to lock into position. Thanks, Mandy.
I cannot remove the cover (14b) on the brewing unit. The video shows that it is removed very easily but mine does not come off and I’m too scared to force it.
Please ignore - I managed to get it off!😂
Hi Catherine, we're sorry to hear that you're having some issues in removing this part. If you so need any further assistance please do not hesitate to contact us on 0344 892 8999. Thanks - Claire
why is the brewing unit always covered in coffee powder when i take the side off
Hi, The brewing unit does have coffee running through it, so this is perfectly normal for it to gather residue. Thanks - Craig
Why the mold is growing in the ground coffee drawer? How to clean it?
Hi, I would recommend you call our Customer service department on 0344 892 8999 to speak with one of our product specialists for further guidance. Thanks Charlotte.
use a cleaning tablet. this is part of regular maintenance.
@@icemanbrfc I'm using tablets regulary, removing brewing unit once a month and wash it throuly, mold is still growing
@@kvanksht don't remove the brewing unit only once a month. This is one mistake people tend to make, because the cleaning tablets are only meant to really be used when the machines request this, same with descaling if not using a filter.
Generally, depending how often you make coffee, it's advisable to clean the brewing unit at least once a week. Mould can grow quite quickly, especially over a 30 day period, where there are residue stuck still. The cleaning tablets can only clean so much, but you need to regularly clean that brewing out, alot more than just once a month.
After cleaning koffe mashine, sje start to make strange noise. Where is problem
Hello, thank you for comment. I am sorry to hear that you are having an issue with your coffee machine, Please contact 03448928999 for further assistance on this issue. - Sam.
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how regular I should clean the brewing unit?
In addition to the automatic cleaning programme, the brewing unit should be
removed regularly for cleaning. This is entirely up to yourself. Some machines may get used a lot more frequent than others so will require cleaning more often.
Good question. I also wonder why can't they just write "every 100 cups" or "every 4 months". If you are to clean it every 1s of January it's also "regularly".
@@pilkjaer I would also argue it depends on the beans. I just tried a new brand of beans and they have been terribly oily and making a mess of everything in the machine.....
at least once a week. you don't need to clean it more than that imo
Hahaha nc