Thanks for the detailed description, the BIP 39 process makes sense as I migrated to the Nano plus and it was like using predictive text when entering seed phrase
What if you feel your private key was compromised? Could you get another Ledger Nano S Plus and set it up with a new private key, then how would you transfer from a Nano S to the new nano S plus? So that you now have a new private key and no longer the private key that may have been compromised? Also would you now have two ledger H/W wallets each having separate private keys?
Its pretty easy to do this... yes you would need a new nano and set it up with a new 24 words then connect to Ledger Live then create a 'receive' address, then connect your original nano to Ledger Live and then just send your assets/coins to the new address. Then if you want to you can reset the original nano so those 24 words no longer exist.. Just be very careful to correctly write down the new 24 words. hope this helps
Thanks for the question - in the event your recovery phrase is compromised (lost or stolen) the safest way to proceed is to immediately transfer your funds to safe third-party accounts, reset your Ledger device, create a new recovery phrase, create new accounts in Ledger Live and send your funds back to your new accounts The whole process is explained in this video: ruclips.net/video/VfniSKnV0pU/видео.html In case you're wondering, any Ledger device can accept your 24-word recovery phrase, regardless of the model (Nano X, Nano S and S Plus). Hope this answers your question!
Thanks Ledger! Great video. I have a question on security updates. How does Ledger prevent someone from uploading malicious software onto a Ledger device? E.g. software that would change the account address etc.
Hi, Sure! Ledger uses a Secure Element chip that offers top-level security and protects against even the most sophisticated physical attacks - it's the reason that Ledger wallets have never been hacked! More on that here: www.ledger.com/academy/security/not-all-chips-are-born-equal
Interesting video. Please clarify. Is Ledger on the verge of "disappearing"? This would be nice to know rather than post a random video insinuating something could be brewing down the line.....
Hey there - sorry if the video confused you, we can confirm we're definitely not on the verge of disappearing, Ledger is here to stay 😄 This topic was selected because this is a question we get a lot on social media
Hi @Ledger, Thanks for your explanation on the Bip39 standard, which I interpret as "I can recover my account on any (non ledger, ie trezor etc.) third party device that supports the standard". Is the extra layer of security with the passphrase also in that standard, ie will I be able to use the same passphrase to access my "secret account" on a 3rd party device ? Do most 3rd party devices support this 25th word passphrase?
Hi, You can safely restore your Ledger recovery phrase and passphrase accounts into any BIP39-compatible hardware wallet (like a Trezor or ColdCard). More info here 👇🏻 support.ledger.com/hc/en-us/articles/4983095135261-How-to-recover-your-passphrase-accounts-?support=true
Thanks for the question Maxime - passphrases are pretty standard across the industry now so most hardware wallets should offer the feature, Coldcard, Trezor and Blockstream Jade definitely do Hope this helps!
Thank you for the info One question, is it possible to check your seed phrase after it's been done if you have some doubt it your mind that you've maybe did it wrong or misspelt or something like that ?
Thanks for the question - yes Trezor devices also support the passphrase feature so you can import your 24-word recovery phrase and passphrase to a Trezor device and restore your private keys without any issues. Btw, if you're interested in learning how to restore passphrase accounts on a reset or new Ledger device, this video should help :) ruclips.net/video/ApDe64H5WIw/видео.html Thanks!
Yes 25th word is BIP39 standardized, it produces exactly same private keys: but note that Trezor accepts max 50 ASCII characters while both Ledger and Unstoppable Wallet for mobile accept 100 ASCII characters.
Hey @Ledger, thanks for the video, the question is, would that be also possible to access the account created with passprase? Since most of the software wallets dont have passprase options... how to recover in that case?
Hi, All the recovery phrases and passphrases created by your Ledger device comply to the BIP39 standard. And so you can easily recover your assets using another hardware wallet (like a Trezor or ColdCard). More info here 👇🏻 support.ledger.com/hc/en-us/articles/4983095135261-How-to-recover-your-passphrase-accounts-?support=true
Ledger will of course not disappear. But if they do, you can trust your bulletproof titanium Cryptotag 😉 Great video, covering all the different topics that are important for a self-custodial wallet.
in the mobile application and in the web version, information about transactions in polkadot staking has ceased to be displayed. I also wanted to see information about rewards in ethereum staking. Update versions are constantly new. The mobile app is slow.
Hey Ledger if possible would like to see it with an example.. try creating a 24 seed phase in ledger and then show the same seed phase by entering it into Trust wallet , meta mask , tezos etc Thank you
If you enter same seed and same derivation path in MetaMask [usually m/44'/60'/0'/0/0 for Ethereum/EVM and m/84'/0'/0'/0/0 for Bitcoin], you will access to exactly same crypto accounts.
wanted to restore my ledger recovery phrases but One of the words of my recovery phrases was wrong After trying few time to restore my ledger recovery phrases this was came to me :"Your device will generate 24 words, they are your Recovery phrase. It is your only backup, to restore your accounts if needed. Write it down on your recovery sheet,in the correct order. " I wrote twenty four words and now my asset not exist and are 0 ; please tell me what should I do
Hello, I have an XLM account in my ledger live mobile. When I try to send out, I get an error saying something went wrong. My ledger hardware does not pick up the wallet account or actual wallet address. It doesn’t allow me to even add it. Any suggestions?
Hi! Can I have only one Ledger device and use it to generate multiple seed phrases. For example 15 or 20. The idea is to hold only BTC on seed phrase 1, ETH on seed phrase 2, Cardano on seed phrase 3, etc. I know that it is possible. Already did it. My main concern is - can the device handle it without taking any harm? A response would be much appreciated. Thanks much for the warning concerning scammers!
Hi 👋 you can surely create multiple seed phrases with a single Ledger device without any issue or security risk. Just one thing to remember is that a Ledger device can only hold one 24 words recovery phrase at a given point in time. We hope this helps.
I'd like a dedicated tuto for the Backup Bundle which includes Nano X and Nano +S. What if I have more than 10 crypto ? Can I erase an app on Nano S in order o use another ?
Hi Ledger a hava huge problem, I lost my ledger, bought one new one. I did the recovery phrase steps, but im still not able to see my funds. Literally is another wallet. I know the recovery phrase is ok, because my old ledger the one i lost in one ocassion i reset and recovered. Now i did all the steps, checked several times my recovery phrase, but the wallet im am accesing is not mine. What can i do?
Hey - restoring your Ledger device with the same 24 words seed phrase should give you access to the same accounts as it did last time. We'd suggest trying the steps in this article to see if it helps. support.ledger.com/hc/en-us/articles/4405438648465-I-am-unable-to-restore-my-accounts-with-my-recovery-phrase-what-should-I-do-?support=true If the issue still persists then we won't be able to assist further since the only existing backup is with you. Ledger operates non-custodial services, which means that we do not store, nor do we have access to your Crypto Assets nor your Private Keys. Ledger does not have access to or store passwords, 24-word Recovery Phrase, Private Keys, passphrases, transaction history, PIN, or other credentials associated with your use of the Services. We are not in a position to help you retrieve your credentials.
Hey there - you can update your device firmware via the mobile app connected to your device via a USB cord but this only works on Android. if you're an iPhone user you'll need to use the desktop app Hope this answers your question!
@@verballyabusiveclown6290 Thanks. I’m not being facetious. I was wondering if let’s say there was crazy adoption of crypto and tons of people took possession of their private keys - wouldn’t that increase the odds that someone could randomly type in 24 words and get access to a wallet?
@@phantomdrone1976 theoretically you are correct... it could be possible.. a passphrase will prevent any access to the wallet though. just have a 25th word in your brain that only you would know. like a very memorable word to you.
Great question - to clarify, while there is a theoretical chance that someone could guess your 24 words in the correct order, the huge number of possible combinations (115 792 089 237 316 195 423 570 985 008 687 907 853 269 984 665 640 564 039 457 584 007 913 129 639 936) makes it practically impossible for someone to do so or for two new Ledger devices to generate the same recovery phrase. developers.ledger.com/docs/nano-app/psd-masterseed/ Hope this answers your question :)
Absolutely, thanks Rachel - by the way here's the list mentioned in the video in case you'd like to take a look 😄 github.com/bitcoin/bips/blob/master/bip-0039/english.txt Don't hesitate if you have any questions!
You should have written the 24 words down during the setup process - if you didn't, we'd recommend setting up a new wallet with a new recovery phrase, and transferring your assets to this new wallet.
We're definitely not 😄 but this is a question that often comes back on our AMAs because users want to make 100% sure their funds will always be safe whatever happens, apologies if the video confused you and don't hesitate if you have any other questions!
i have this unique situation, and hope you guys can help.. if I cloned my Keystone Pro hardware wallet to a ledger wallet, i.e. inputing the keystone Pro 24 seeds into ledger h/w wallet, I noticed that the DOT address will be different between the ledger and Keystone hardware wallets, while BTC and ETH address are the same between the 2 wallets.. i noticed that the DOT funds only shows up in the keystone Pro hardware wallet and not in ledger wallet even though they are cloned with the same 24 seeds BIP standards...weird.... Pls advise . So if keystone would to disappear on earth, i will never ever get back my DOT funds? Note that Keystone Pro hardware wallet is a 24 seeds wallet too. Wonder if the reverse is true? i.e. what if i clone my ledger to keystone Pro, i.e. using the ledger 24 seeds and input them in my Keystone? Will my DOT address be the same then...(thinking out loud) ?
Thanks for the question Richie - this is most likely a derivation paths issue with Keystone using a different Path than Ledger Live to discover your accounts. Basically, your private keys are part of a giant tree of accounts but Ledgerlive is looking for your accounts in the wrong "branch". This could be solved by creating new Ledger Polkadot accounts in Ledger Live and transferring your coins from your Keystone accounts to your ledger accounts via a transaction. You could also try connecting your Ledger device to a third party app like Talisman of polkadot.js which might support the derivation path used by Keystone. Here are two guides that might help you out: support.ledger.com/hc/en-us/articles/4904300456861-How-to-access-your-Ledger-Polkadot-DOT-accounts-and-NFTs-via-Talisman?docs=true support.ledger.com/hc/en-us/articles/4403056215825-Set-up-and-use-polkadot-js-to-access-your-Ledger-Polkadot-DOT-accounts?docs=true Let us know if you're able to find your accounts! Thanks!
@@Ledger thanks for your reply. So there is no way i can make both the keystone and ledger wallets having the same DOT address at this point of time? just feeling weird as both have the same 24 seeds.. LOL
Thanks for the quick reply - yes, looking at their documentation, it looks like the Keystone team is aware of this issue and recommends recovering DOT private keys in another Keystone device whenever possible. support.keyst.one/miscellaneous/faq#2.-if-my-keystone-is-lost-or-broken-how-can-i-retrieve-my-assets We've contacted the Keystone team to understand which der. path they're using. We might be able to implement this in LedgerLive eventually but this could take time. For now, the best way forward is probably to connect your Ledger device to a third-party app that understands their derivation path (polkadot.js should do the job) or create new Ledger Polkadot accounts in Ledger Live and transfer the coins over from Keystone. We'll keep you in the loop whenever we hear back from Keystone 🙂 In the meantime, don't hesitate if you need anything else, Thanks!
@@Ledger thank you so much Ledger! i took your advice to create new Ledger Polkadot accounts in Ledger Live and i have transferred all DOT coins over from my Keystone. Just cannot afford to depend on Keystone, seems like better to rely on a more stable hardware wallet vendor like Ledger... just too risky to lose my cryptos. thanks again and do update me if you guys hear back from Keystone. Once again thanks! and you guys are great!
Glad to hear it worked, we'll definitely let you know when we hear back from them 😄 In the meantime, welcome aboard and don't hesitate if you need anything else, we're here to help!
wanted to restore my ledger recovery phrases but One of the words of my recovery phrases was wrong After trying few time to restore my ledger recovery phrases this was came to me :"Your device will generate 24 words, they are your Recovery phrase. It is your only backup, to restore your accounts if needed. Write it down on your recovery sheet,in the correct order. " I wrote twenty four words and now my asset not exist and are 0 ; please tell me what should I do
@@rinnin you might have incorrectly written down one of the words.. it can be easy to mix up words as the screen is quite small on the Nano., you really have too do this slowly and carefully without any distractions. Do you still have the actual Nano device? if you do then you can still access the wallets and send back to an exchange and then reset your Nano with a new 24words, then send your assets back from the exchange.
Hey Samin - it's very likely that you selected the wrong setup option which prompted your device to create a new recovery phrase securing empty accounts. If you still have your old recovery phrase, please reset your Ledger device by typing 3 wrong PIN codes then select "Restore from recovery phrase" and type your old 24-word phrase into your device. This should allow you to restore your ols accounts. The process is explained here: support.ledger.com/hc/en-us/articles/4404382560913-Restore-your-Ledger-accounts-with-your-recovery-phrase?support=true Please make sure to never share your 24-word recovery phrase with anyone (including Ledger) the only safe place to type your phrase is into your Ledger device. Hope this helps and don't hesitate if you need anything else!
@@Ledger I have my old recovery phrase and I typed it but I get error Invalid recovery phrase ,I check all the words in BIP39 word list and realised the word “barber” wasn't there .I try all the other words that ledger gives me with 3 Letter b.a.r but still get error Invalid recovery phrase . I have all the 23 words and they are in BIP39 word list , but I don’t know what is that one word
Thanks for the follow-up, it might be worth trying all the words on the BIP39 list starting with a "b". If that won't work, you could try all words that don't start with a "b" but have 2 syllables and finish in "er", basically, all the words that "sound" similar to barber and are on the BIP39 list like "harbor". It might also be worth going over the 23 other words and make sure each one is on the BIP39 list. It's a time-consuming process but unfortunately the only way to manually brute-force your phrase. In any case, please make sure not to disclose your phrase with anyone, someone with a powerful computer and 23 correct words could easily try all combinations and access your old accounts. Let us know how it goes!
Yeah, but don’t disappear :)
We won't 😁
@@Ledger we'll see about that
@@Ledger do you get airdrops on ledger nano how do they look like?
Thank you for your insight on the collective community’s questions. Be well
Thank you for the kind words 😀
Glad you enjoyed the video and don't hesitate if you have any questions or ideas for future videos! Take care 🙏
So well done - thank you! This is just the information I was looking for and you explained it perfectly. Bravo!
Thanks for the detailed description, the BIP 39 process makes sense as I migrated to the Nano plus and it was like using predictive text when entering seed phrase
What if you feel your private key was compromised? Could you get another Ledger Nano S Plus and set it up with a new private key, then how would you transfer from a Nano S to the new nano S plus? So that you now have a new private key and no longer the private key that may have been compromised?
Also would you now have two ledger H/W wallets each having separate private keys?
Its pretty easy to do this... yes you would need a new nano and set it up with a new 24 words then connect to Ledger Live then create a 'receive' address, then connect your original nano to Ledger Live and then just send your assets/coins to the new address. Then if you want to you can reset the original nano so those 24 words no longer exist.. Just be very careful to correctly write down the new 24 words. hope this helps
Thanks for the question - in the event your recovery phrase is compromised (lost or stolen) the safest way to proceed is to immediately transfer your funds to safe third-party accounts, reset your Ledger device, create a new recovery phrase, create new accounts in Ledger Live and send your funds back to your new accounts
The whole process is explained in this video:
ruclips.net/video/VfniSKnV0pU/видео.html
In case you're wondering, any Ledger device can accept your 24-word recovery phrase, regardless of the model (Nano X, Nano S and S Plus).
Hope this answers your question!
Thanks Ledger! Great video. I have a question on security updates. How does Ledger prevent someone from uploading malicious software onto a Ledger device? E.g. software that would change the account address etc.
Hi, Sure! Ledger uses a Secure Element chip that offers top-level security and protects against even the most sophisticated physical attacks - it's the reason that Ledger wallets have never been hacked! More on that here:
www.ledger.com/academy/security/not-all-chips-are-born-equal
@@Ledger Can you explain the recent security breach then?
Interesting video. Please clarify. Is Ledger on the verge of "disappearing"? This would be nice to know rather than post a random video insinuating something could be brewing down the line.....
Hey there - sorry if the video confused you, we can confirm we're definitely not on the verge of disappearing, Ledger is here to stay 😄
This topic was selected because this is a question we get a lot on social media
Hi @Ledger, Thanks for your explanation on the Bip39 standard, which I interpret as "I can recover my account on any (non ledger, ie trezor etc.) third party device that supports the standard". Is the extra layer of security with the passphrase also in that standard, ie will I be able to use the same passphrase to access my "secret account" on a 3rd party device ? Do most 3rd party devices support this 25th word passphrase?
Hi, You can safely restore your Ledger recovery phrase and passphrase accounts into any BIP39-compatible hardware wallet (like a Trezor or ColdCard). More info here 👇🏻
support.ledger.com/hc/en-us/articles/4983095135261-How-to-recover-your-passphrase-accounts-?support=true
Thanks Dan! What others HW approve the 25th word?
Thanks for the question Maxime - passphrases are pretty standard across the industry now so most hardware wallets should offer the feature, Coldcard, Trezor and Blockstream Jade definitely do
Hope this helps!
For 25th word: Trezor does but accepts max 50 characters while both Ledger and Unstoppable Wallet accept 100 characters.
Thank you for the info
One question, is it possible to check your seed phrase after it's been done if you have some doubt it your mind that you've maybe did it wrong or misspelt or something like that ?
if you lost you Ladger and you have a backup in ladger, that means your fund is lost, they need to contact to ladger servere to sand funds
What about that 25th-word passphrase?
Does it also produce the same private key on another device like Trezor?
yes it does, any other device that uses the BIP39 list of words
Thanks for the question - yes Trezor devices also support the passphrase feature so you can import your 24-word recovery phrase and passphrase to a Trezor device and restore your private keys without any issues.
Btw, if you're interested in learning how to restore passphrase accounts on a reset or new Ledger device, this video should help :)
ruclips.net/video/ApDe64H5WIw/видео.html
Thanks!
Yes 25th word is BIP39 standardized, it produces exactly same private keys: but note that Trezor accepts max 50 ASCII characters while both Ledger and Unstoppable Wallet for mobile accept 100 ASCII characters.
Thanks for this clarification!
Of course - stay safe!
@@Ledger If Ledger disappears, it means that Ledger Live also disappears. How do you use Ledger effectively, without Ledger Live?
@@cunnyfred9562 you can still connect a Ledger device to another softwares such as Electrum
Hey there - you can connect and use your Ledger with other software like Wallet Connect and MetaMask.
@@cunnyfred9562 You can enter your seed phrase into other wallets which are BIP39 compatible, which are almost all wallets ;)
Hey @Ledger, thanks for the video, the question is, would that be also possible to access the account created with passprase? Since most of the software wallets dont have passprase options... how to recover in that case?
Hi, All the recovery phrases and passphrases created by your Ledger device comply to the BIP39 standard. And so you can easily recover your assets using another hardware wallet (like a Trezor or ColdCard). More info here 👇🏻
support.ledger.com/hc/en-us/articles/4983095135261-How-to-recover-your-passphrase-accounts-?support=true
Thanks for your sharing!
Thank you for this info.
So where would you se your portfolio without live ?
Ledger will of course not disappear. But if they do, you can trust your bulletproof titanium Cryptotag 😉
Great video, covering all the different topics that are important for a self-custodial wallet.
Thanks team!
in the mobile application and in the web version, information about transactions in polkadot staking has ceased to be displayed. I also wanted to see information about rewards in ethereum staking. Update versions are constantly new. The mobile app is slow.
Hey Ledger if possible would like to see it with an example.. try creating a 24 seed phase in ledger and then show the same seed phase by entering it into Trust wallet , meta mask , tezos etc
Thank you
If you enter same seed and same derivation path in MetaMask [usually m/44'/60'/0'/0/0 for Ethereum/EVM and m/84'/0'/0'/0/0 for Bitcoin], you will access to exactly same crypto accounts.
Amazing information
Thanks so much, glad it could help 😀
Don't hesitate if you need anything else or have any questions!
wanted to restore my ledger recovery phrases but One of the words of my recovery phrases was wrong After trying few time to restore my ledger recovery phrases this was came to me :"Your device will generate 24 words, they are your Recovery phrase. It is your only backup, to restore your accounts if needed. Write it down on your recovery sheet,in the correct order. " I wrote twenty four words and now my asset not exist and are 0 ; please tell me what should I do
I have multiple Bitcoin/Ethereum/etc accounts, so how can I access them with a third party?
Hello, I have an XLM account in my ledger live mobile. When I try to send out, I get an error saying something went wrong. My ledger hardware does not pick up the wallet account or actual wallet address. It doesn’t allow me to even add it. Any suggestions?
🔥 🔥 🔥
Hi! Can I have only one Ledger device and use it to generate multiple seed phrases. For example 15 or 20. The idea is to hold only BTC on seed phrase 1, ETH on seed phrase 2, Cardano on seed phrase 3, etc.
I know that it is possible. Already did it.
My main concern is - can the device handle it without taking any harm?
A response would be much appreciated. Thanks much for the warning concerning scammers!
Hi 👋 you can surely create multiple seed phrases with a single Ledger device without any issue or security risk. Just one thing to remember is that a Ledger device can only hold one 24 words recovery phrase at a given point in time. We hope this helps.
Thank you 👍
Good show.
I'd like a dedicated tuto for the Backup Bundle which includes Nano X and Nano +S. What if I have more than 10 crypto ? Can I erase an app on Nano S in order o use another ?
Hi - yes, you can delete and redownload the apps as you please, it won't impact your crypto!
Hi Ledger a hava huge problem, I lost my ledger, bought one new one. I did the recovery phrase steps, but im still not able to see my funds. Literally is another wallet. I know the recovery phrase is ok, because my old ledger the one i lost in one ocassion i reset and recovered.
Now i did all the steps, checked several times my recovery phrase, but the wallet im am accesing is not mine. What can i do?
Hey - restoring your Ledger device with the same 24 words seed phrase should give you access to the same accounts as it did last time. We'd suggest trying the steps in this article to see if it helps.
support.ledger.com/hc/en-us/articles/4405438648465-I-am-unable-to-restore-my-accounts-with-my-recovery-phrase-what-should-I-do-?support=true
If the issue still persists then we won't be able to assist further since the only existing backup is with you. Ledger operates non-custodial services, which means that we do not store, nor do we have access to your Crypto Assets nor your Private Keys. Ledger does not have access to or store passwords, 24-word Recovery Phrase, Private Keys, passphrases, transaction history, PIN, or other credentials associated with your use of the Services. We are not in a position to help you retrieve your credentials.
How do you update ledger firmware from ledger live for the device, without desktop app? Especially if you don’t have a computer, laptop, or tablet.
Hey there - you can update your device firmware via the mobile app connected to your device via a USB cord but this only works on Android. if you're an iPhone user you'll need to use the desktop app
Hope this answers your question!
Please make a step by step video on how to execute satstack to connect node in ledger live
Hey there - this is an excellent idea, we're adding this to our backlog for future release, don't hesitate to share more suggestions :)
@@Ledger please consider windows users since many of are non technical.
@@soikot007 Duly noted, we'll ship the video as soon as possible 🙂
Unrelated question: what if I typed in 24 random seed phrases into a new Ledger? Is there a chance that I could access someone else’s coins?
no thats like guessng someones 4 digit bank card number. Except its 24 random words...... Good luck hahahahaha!
@@verballyabusiveclown6290 Thanks. I’m not being facetious. I was wondering if let’s say there was crazy adoption of crypto and tons of people took possession of their private keys - wouldn’t that increase the odds that someone could randomly type in 24 words and get access to a wallet?
@@phantomdrone1976 theoretically you are correct... it could be possible.. a passphrase will prevent any access to the wallet though. just have a 25th word in your brain that only you would know. like a very memorable word to you.
Great question - to clarify, while there is a theoretical chance that someone could guess your 24 words in the correct order, the huge number of possible combinations (115 792 089 237 316 195 423 570 985 008 687 907 853 269 984 665 640 564 039 457 584 007 913 129 639 936) makes it practically impossible for someone to do so or for two new Ledger devices to generate the same recovery phrase.
developers.ledger.com/docs/nano-app/psd-masterseed/
Hope this answers your question :)
@@Ledger Great Answer.... 4 digit pin is problem enough, let alone a 24 random word combination.
Standardized = list of words to create your list of recovery phrases which is something User can use elsewhere.
Absolutely, thanks Rachel - by the way here's the list mentioned in the video in case you'd like to take a look 😄
github.com/bitcoin/bips/blob/master/bip-0039/english.txt
Don't hesitate if you have any questions!
I only have the 25 word recovery, do I need to have also the 24 word???
Yes, you would need those 24 words if you are recovering into another device!
So how do I find them??
You should have written the 24 words down during the setup process - if you didn't, we'd recommend setting up a new wallet with a new recovery phrase, and transferring your assets to this new wallet.
Is Ledger planning on dissabandoning entirely or something?
We're definitely not 😄 but this is a question that often comes back on our AMAs because users want to make 100% sure their funds will always be safe whatever happens, apologies if the video confused you and don't hesitate if you have any other questions!
@@Ledger Thank goodness for that😅 thanks for clarifying 😄
Of course, happy to help!
i have this unique situation, and hope you guys can help.. if I cloned my Keystone Pro hardware wallet to a ledger wallet, i.e. inputing the keystone Pro 24 seeds into ledger h/w wallet, I noticed that the DOT address will be different between the ledger and Keystone hardware wallets, while BTC and ETH address are the same between the 2 wallets.. i noticed that the DOT funds only shows up in the keystone Pro hardware wallet and not in ledger wallet even though they are cloned with the same 24 seeds BIP standards...weird.... Pls advise . So if keystone would to disappear on earth, i will never ever get back my DOT funds? Note that Keystone Pro hardware wallet is a 24 seeds wallet too. Wonder if the reverse is true? i.e. what if i clone my ledger to keystone Pro, i.e. using the ledger 24 seeds and input them in my Keystone? Will my DOT address be the same then...(thinking out loud) ?
Thanks for the question Richie - this is most likely a derivation paths issue with Keystone using a different Path than Ledger Live to discover your accounts. Basically, your private keys are part of a giant tree of accounts but Ledgerlive is looking for your accounts in the wrong "branch".
This could be solved by creating new Ledger Polkadot accounts in Ledger Live and transferring your coins from your Keystone accounts to your ledger accounts via a transaction.
You could also try connecting your Ledger device to a third party app like Talisman of polkadot.js which might support the derivation path used by Keystone.
Here are two guides that might help you out:
support.ledger.com/hc/en-us/articles/4904300456861-How-to-access-your-Ledger-Polkadot-DOT-accounts-and-NFTs-via-Talisman?docs=true
support.ledger.com/hc/en-us/articles/4403056215825-Set-up-and-use-polkadot-js-to-access-your-Ledger-Polkadot-DOT-accounts?docs=true
Let us know if you're able to find your accounts!
Thanks!
@@Ledger thanks for your reply. So there is no way i can make both the keystone and ledger wallets having the same DOT address at this point of time? just feeling weird as both have the same 24 seeds.. LOL
Thanks for the quick reply - yes, looking at their documentation, it looks like the Keystone team is aware of this issue and recommends recovering DOT private keys in another Keystone device whenever possible.
support.keyst.one/miscellaneous/faq#2.-if-my-keystone-is-lost-or-broken-how-can-i-retrieve-my-assets
We've contacted the Keystone team to understand which der. path they're using. We might be able to implement this in LedgerLive eventually but this could take time.
For now, the best way forward is probably to connect your Ledger device to a third-party app that understands their derivation path (polkadot.js should do the job) or create new Ledger Polkadot accounts in Ledger Live and transfer the coins over from Keystone.
We'll keep you in the loop whenever we hear back from Keystone 🙂
In the meantime, don't hesitate if you need anything else,
Thanks!
@@Ledger thank you so much Ledger! i took your advice to create new Ledger Polkadot accounts in Ledger Live and i have transferred all DOT coins over from my Keystone. Just cannot afford to depend on Keystone, seems like better to rely on a more stable hardware wallet vendor like Ledger... just too risky to lose my cryptos. thanks again and do update me if you guys hear back from Keystone. Once again thanks! and you guys are great!
Glad to hear it worked, we'll definitely let you know when we hear back from them 😄
In the meantime, welcome aboard and don't hesitate if you need anything else, we're here to help!
it is going to Ledger disappears,, all fund please don buy
LET ALL OF US REPENT...the KINGDOM OF GOD IS AT HAND FOR US ...all or finances are safer in GOD's holy and capable hands!
If the idiots give the codes away yeah Lmao
wanted to restore my ledger recovery phrases but One of the words of my recovery phrases was wrong After trying few time to restore my ledger recovery phrases this was came to me :"Your device will generate 24 words, they are your Recovery phrase. It is your only backup, to restore your accounts if needed. Write it down on your recovery sheet,in the correct order. " I wrote twenty four words and now my asset not exist and are 0 ; please tell me what should I do
You’ll have to keep trying your recovery phrase. You would have been told how important this phrase was and to guard it with your life.
@@rinnin you might have incorrectly written down one of the words.. it can be easy to mix up words as the screen is quite small on the Nano., you really have too do this slowly and carefully without any distractions. Do you still have the actual Nano device? if you do then you can still access the wallets and send back to an exchange and then reset your Nano with a new 24words, then send your assets back from the exchange.
Hey Samin - it's very likely that you selected the wrong setup option which prompted your device to create a new recovery phrase securing empty accounts.
If you still have your old recovery phrase, please reset your Ledger device by typing 3 wrong PIN codes then select "Restore from recovery phrase" and type your old 24-word phrase into your device.
This should allow you to restore your ols accounts.
The process is explained here:
support.ledger.com/hc/en-us/articles/4404382560913-Restore-your-Ledger-accounts-with-your-recovery-phrase?support=true
Please make sure to never share your 24-word recovery phrase with anyone (including Ledger) the only safe place to type your phrase is into your Ledger device.
Hope this helps and don't hesitate if you need anything else!
@@Ledger I have my old recovery phrase and I typed it but I get error Invalid recovery phrase ,I check all the words in BIP39 word list and realised the word “barber” wasn't there .I try all the other words that ledger gives me with 3 Letter b.a.r but still get error Invalid recovery phrase . I have all the 23 words and they are in BIP39 word list , but I don’t know what is that one word
Thanks for the follow-up, it might be worth trying all the words on the BIP39 list starting with a "b". If that won't work, you could try all words that don't start with a "b" but have 2 syllables and finish in "er", basically, all the words that "sound" similar to barber and are on the BIP39 list like "harbor".
It might also be worth going over the 23 other words and make sure each one is on the BIP39 list.
It's a time-consuming process but unfortunately the only way to manually brute-force your phrase.
In any case, please make sure not to disclose your phrase with anyone, someone with a powerful computer and 23 correct words could easily try all combinations and access your old accounts.
Let us know how it goes!