Petition for Meredith to start a general life advice video series!! 👏 This is all spot on and such great advice that can be applied to so many different situations ❤
Its a great topic. I had purchased a good amount and i have couple of SAs that are my go to. But to be honest, if i take a break from buying they are not so buddy buddy. And this is in LV Fendi and others. While you are buying, you are the most amazing person but if not you are forgotten. The more you buy, well, they will take you to their home even. They are trained to cater to the compulsive buyer. Its the way it is and that’s their job! So I enjoy all the BS they are telling me while im shopping, and how spectacular i am and fabulous….
Hi ❤ I have 6 fantastisc SA's here in Oslo, Norway 🇳🇴. My SA at Hermes is the most wonderful person you could find. I am always respectful of his time and boundries. Often I stop by for a hug 🥰 But when he texted me the day after my dogs surgery, to hear how she was doing, he melted my heart ❤️ I agree with everything you say. Respect and kindness ❤ Lots of love from Norway 🇳🇴 Toni 💁♀️
Good tips! great friends show up in many unexpected areas of life. I think it’s increasingly hard to find a committed SA as for most I find it’s either a casual role or just a job and the initiative isn’t there.
What an informative and truly interesting vlog, Meredith. You have verbalized what I have learned from the time I was a child. My mother was great at teaching her children to be the kind of person that others would love to see coming and to be around. She once told me that that was one of her greatest wishes. Because of her, it has been pretty easy for me to see other people as people worthy of respect unless or until they show me otherwise. I really enjoy your vlogs and posts because you always appear genuine and I would bet everything I own that you are exactly that way all the time. Thank you so much for sharing and for being so approachable. Heart you to pieces!
A truly wonderful and informative video lovely Meredith. I have always been taught and believed in treating people how you want to be treated yourself. Over the years I have had relationships with SA's , not from luxury stores as we don't have any here but from all types of stores. It is the same where ever you go. Whether it be restaurants or what have you. I am not a person who is rude and treat people badly in my every day life at all. I think I am easy to get a long with, well I would hope so. I love a good chat as you probably can tell. 😁 When in hospital I think it is most important to always be polite and have conversations with the nursing/ medical staff as let's face it they are the ones caring for you and we want to be treated well. I have come across so many patients that are just horrible and there is no need for it. It doesn't take much to put a smile on your face and be polite . Much love. Jenni. XX
Great points and a healty perspective! It was refreshing to hear that you can have friendships with SAs. I do as well and it's natural I think if the relationship is good and you both click.
Lovely, informative video, thank you so much. Many years ago, I worked in a department store for a couple of years. There are a handful of customers I remember - the ones who were unbelievably kind and generous, whom I was always willing to do anything for, and the ones who created horror stories and made us all want to run and hide in the back! I am always exceedingly kind to retail workers anywhere, from gas stations to upscale stores, because I know how hard it is!
Thank you. I think that sometimes the smallest things we do have the most lasting effects. A simple act of kindness or patience may be quickly forgotten by us, but could be so pivotal to the person receiving it, it stays with them forever. The fact you remember your kind clients is evidence of that.
Great Video! I definitely agree that you can build genuine relationships/friendships with your SAs. Just be nice to them and treat them with respect at the same level you want to be treated. I have two SAs that I really love and they've been so kind to me through many years. They remember the conversations we've had about our pets, family, etc. and they genuinely show interest by asking about my life and how everything is going. I've known my SA from Tiffany for over 10 years and LV for 5 years and I love both of them. The only problem now is that I am not as interested in the brand as much now that I am more into Chanel and Cartier. I have not bought anything from Tiffany and LV for awhile and I kind of feel bad. I stop by when they don't look busy and chat with them regularly which makes me feel even more guilty for not buying anything. I look through the websites regularly to see if there is anything I want, but nothing seem to catch my eyes. As for LV, I would love to have a Capucine, but then I keep thinking that it's better to buy a Chanel mini for that price and I do love Chanel much more. My LV SA showed me a twist pm a couple of weeks ago, and I really liked it and thought about buying it. However, I am not even 100% sure if I want to buy it for me or to make a sale for her.
Meredith, this was so helpful. I think I am generally a polite and kind person, but I actively took notes while watching as I found your suggestions so well thought through. Thank you so much!!❤
Hi Meredith, Great informative video! It is so interesting that we allow ourselves (myself) to be intimidated by some Luxury brands. I purchase from Hermes and Gucci in Sydney but I have felt uncomfortable about visiting Chanel…so i have never visited a Chanel boutique. I would absolutely love to…maybe one day i will pluck up the courage. Thanks Simone
Thanks for sharing, Meredith. These guidelines apply to all kinds of retail, as well as the hospitality industries. I have experience working in the retail (high value but not fashion), hotel and airline industries. You’d think that being polite should be a natural, human thing to do, but a lot of customers display a sense of entitlement 🙄. Indeed, we can become friends with SAs. My Fendi SA just told me last week that she was leaving and requested that we met up so she could fill me in on the details so I went and had coffee with her. I’m glad she bothered ☺️ By the way, my oldest friend is from Primary School and we are still in touch. It’s a 51-year-old relationship 😁
Unfortunately at Hermes, they no longer allow SAs to have friendships outside with clients (I assume unless it was preexisting of course). I would totally be friends with my SA and deeply value friendships, but she was told she can't by her boss, at least that is what I was told. (And yes, she was unhappy about it and said that she was allowed to do it at other places she was an SA, but not our H store, sadly!)
You have to work harder to have boundaries, nobody wants to feel used or taken advantage of, and service people tend to be people persons and pleasers.
My problem is more so they keep leaving. I have had one CA for many years, then he moved to somewhere else and then I have another CA for probably 8 years. But then he left and he text me to tell me. He left for family reason. Since then CA is been revolving door. They just don't stay more than 2 years, sometimes less. During Covid years, I got help from a few CA through Instagram and was really hoping to build our relationship even though they are not in my state. Well, two of them left and the other one I am not sure. She said she is taking a break. Any tips on finding a "seasoned" CA?
Referral is always the best way. Knowing someone who has an SA they can share. If that’s not an option it really is just luck of the draw. People will always have the option to change vocation so it’s never guaranteed that even if you find a great one they’ll stay.
It depends on the size of the store and the type. In a big store or a Mason, the Director is in charge followed by the store manager. But in a big store where the Director is also in charge of all stores for that country, the manager will run the store. So for example: LV Sydney Mason has a Director, but there is a second Director on site in the office that oversees every other store in Australia and New Zealand. In those stores the manager is in charge on a day to day basis. But in Hermes Sydney the Director is in charge of all of Hermes Australia so the manager does the day to day running even though the person above them is there a lot. It can be confusing. Generally the Director always outranks the Manager though.
I’m way too shy and not bothered anymore to be shadowed in Sydney by those PUSHY girls in Sydney if I’m not buying. I can’t deal with their disappointment they upfront they are not getting a sale. The attitude is not veiled.
Petition for Meredith to start a general life advice video series!! 👏
This is all spot on and such great advice that can be applied to so many different situations ❤
Thank you!! I’m not sure anyone really needs my advice, but I’m happy to share my thoughts 😊
Its a great topic. I had purchased a good amount and i have couple of SAs that are my go to. But to be honest, if i take a break from buying they are not so buddy buddy. And this is in LV Fendi and others. While you are buying, you are the most amazing person but if not you are forgotten. The more you buy, well, they will take you to their home even. They are trained to cater to the compulsive buyer. Its the way it is and that’s their job! So I enjoy all the BS they are telling me while im shopping, and how spectacular i am and fabulous….
Thank you for sharing your thoughts
Hi ❤
I have 6 fantastisc SA's here in Oslo, Norway 🇳🇴.
My SA at Hermes is the most wonderful person you could find.
I am always respectful of his time and boundries.
Often I stop by for a hug 🥰
But when he texted me the day after my dogs surgery, to hear how she was doing, he melted my heart ❤️
I agree with everything you say.
Respect and kindness ❤
Lots of love from Norway 🇳🇴
Toni 💁♀️
Thank you 😊 there are so many incredibly kind people who work in service industries. I’m glad you’re lucky to work with so many!
I was so intimidated to go in a store. My husband had to go first and build a relationship with an SA. I love this SA so much. I feel comfortable now.
Thanks for sharing!!
Good tips! great friends show up in many unexpected areas of life.
I think it’s increasingly hard to find a committed SA as for most I find it’s either a casual role or just a job and the initiative isn’t there.
Yes they do!!! More reason to hold on for life when we find the rare committed ones.
Love this video.
So true: just be nice. They are not anyone's servants & deserve respect.
It really is that simple!
Thank you for the respect you have for us as SAs! I smiled through the whole video! Everything you said was spot on!
I’m glad you enjoyed it ❤️
Good video. I was completely ignored one day in LV in Saks 5th Avenue NYC. I was with 2 friends. We just walked out. It was extremely rude.
That’s terrible
What an informative and truly interesting vlog, Meredith. You have verbalized what I have learned from the time I was a child. My mother was great at teaching her children to be the kind of person that others would love to see coming and to be around. She once told me that that was one of her greatest wishes. Because of her, it has been pretty easy for me to see other people as people worthy of respect unless or until they show me otherwise. I really enjoy your vlogs and posts because you always appear genuine and I would bet everything I own that you are exactly that way all the time. Thank you so much for sharing and for being so approachable. Heart you to pieces!
Thank you so much Patty! That’s so kind of you to say 💕
A truly wonderful and informative video lovely Meredith. I have always been taught and believed in treating people how you want to be treated yourself. Over the years I have had relationships with SA's , not from luxury stores as we don't have any here but from all types of stores. It is the same where ever you go. Whether it be restaurants or what have you. I am not a person who is rude and treat people badly in my every day life at all. I think I am easy to get a long with, well I would hope so. I love a good chat as you probably can tell. 😁 When in hospital I think it is most important to always be polite and have conversations with the nursing/ medical staff as let's face it they are the ones caring for you and we want to be treated well. I have come across so many patients that are just horrible and there is no need for it. It doesn't take much to put a smile on your face and be polite . Much love. Jenni. XX
Thanks Jenni. The saying ‘be kind to everyone because you don’t know what private demons they’re facing’ always rings true to me. Xx
@@livingluxwithmeredith I haven't heard that before but that is so true. Thank you Meredith. XX
Great video Meredith. Doesn't cost anything to be nice, feels good, let alone, it might benefit you 💕
Absolutely!!
Good tip on telling them if you are just browsing. Takes a bit of pressure off.
Absolutely!
Great points and a healty perspective! It was refreshing to hear that you can have friendships with SAs. I do as well and it's natural I think if the relationship is good and you both click.
So true!
Lovely, informative video, thank you so much. Many years ago, I worked in a department store for a couple of years. There are a handful of customers I remember - the ones who were unbelievably kind and generous, whom I was always willing to do anything for, and the ones who created horror stories and made us all want to run and hide in the back! I am always exceedingly kind to retail workers anywhere, from gas stations to upscale stores, because I know how hard it is!
I agree with you, I was a sales associate and when someone came that was undesirable we would hide in the back!
Thank you. I think that sometimes the smallest things we do have the most lasting effects. A simple act of kindness or patience may be quickly forgotten by us, but could be so pivotal to the person receiving it, it stays with them forever. The fact you remember your kind clients is evidence of that.
Great Video! I definitely agree that you can build genuine relationships/friendships with your SAs. Just be nice to them and treat them with respect at the same level you want to be treated. I have two SAs that I really love and they've been so kind to me through many years. They remember the conversations we've had about our pets, family, etc. and they genuinely show interest by asking about my life and how everything is going. I've known my SA from Tiffany for over 10 years and LV for 5 years and I love both of them. The only problem now is that I am not as interested in the brand as much now that I am more into Chanel and Cartier. I have not bought anything from Tiffany and LV for awhile and I kind of feel bad. I stop by when they don't look busy and chat with them regularly which makes me feel even more guilty for not buying anything. I look through the websites regularly to see if there is anything I want, but nothing seem to catch my eyes. As for LV, I would love to have a Capucine, but then I keep thinking that it's better to buy a Chanel mini for that price and I do love Chanel much more. My LV SA showed me a twist pm a couple of weeks ago, and I really liked it and thought about buying it. However, I am not even 100% sure if I want to buy it for me or to make a sale for her.
Meredith, this was so helpful. I think I am generally a polite and kind person, but I actively took notes while watching as I found your suggestions so well thought through. Thank you so much!!❤
Glad it was helpful!
I take notes after every visit. Helps remembering names and any other bits of information about them.
That’s a great strategy to help you remember!
Hi Meredith, Great informative video!
It is so interesting that we allow ourselves (myself) to be intimidated by some Luxury brands.
I purchase from Hermes and Gucci in Sydney but I have felt uncomfortable about visiting Chanel…so i have never visited a Chanel boutique. I would absolutely love to…maybe one day i will pluck up the courage.
Thanks Simone
You should Simone! They are lots of lovely SAs in Chanel Sydney!
This was great, specially since there’s so many people that feel intimidated when they go to luxury stores!
Glad you liked it!
Fab video for anyone starting out. 9/10 times the SAs are lovely and are nothing to feel apprehensive about . X
Thanks Jean xx
Thanks for sharing all this tips 🙂
No worries!
Thanks for sharing, Meredith. These guidelines apply to all kinds of retail, as well as the hospitality industries. I have experience working in the retail (high value but not fashion), hotel and airline industries. You’d think that being polite should be a natural, human thing to do, but a lot of customers display a sense of entitlement 🙄.
Indeed, we can become friends with SAs. My Fendi SA just told me last week that she was leaving and requested that we met up so she could fill me in on the details so I went and had coffee with her. I’m glad she bothered ☺️
By the way, my oldest friend is from Primary School and we are still in touch. It’s a 51-year-old relationship 😁
Thank you for sharing Merry. Everyone deserves politeness regardless of where they work!
Unfortunately at Hermes, they no longer allow SAs to have friendships outside with clients (I assume unless it was preexisting of course). I would totally be friends with my SA and deeply value friendships, but she was told she can't by her boss, at least that is what I was told. (And yes, she was unhappy about it and said that she was allowed to do it at other places she was an SA, but not our H store, sadly!)
That’s true. They also can’t except gifts which is annoying at Christmas!
Honestly, my old SA is my best friend here in Vegas.
That’s fantastic!!
Thanks for the insight and information ❤😊
You are so welcome
@@livingluxwithmeredith 💞💕
You have to work harder to have boundaries, nobody wants to feel used or taken advantage of, and service people tend to be people persons and pleasers.
I agree Jac!
Thirty minutes to make a friend…nice thought!
I think it’s a wonderful way to look at it!
Key is to be nice, but it is definitely a two way street. My favorite advice is to escalate to a manger when you are being treated poorly.
Of course. If your are being treated badly you should always seek help from management.
My problem is more so they keep leaving. I have had one CA for many years, then he moved to somewhere else and then I have another CA for probably 8 years. But then he left and he text me to tell me. He left for family reason. Since then CA is been revolving door. They just don't stay more than 2 years, sometimes less. During Covid years, I got help from a few CA through Instagram and was really hoping to build our relationship even though they are not in my state. Well, two of them left and the other one I am not sure. She said she is taking a break.
Any tips on finding a "seasoned" CA?
Referral is always the best way. Knowing someone who has an SA they can share. If that’s not an option it really is just luck of the draw. People will always have the option to change vocation so it’s never guaranteed that even if you find a great one they’ll stay.
@@livingluxwithmeredith I know. I got spoiled by my first two.
Very informative video. I just wish I lived close to a luxury store.
Thank you. Well you have the information now in case you ever move lol
Thank you! Helpful
You're welcome!
What's the top titles for a store? Store.. director? Manager?
I know the director well, but it's unclear to me if they are a decision maker.
It depends on the size of the store and the type. In a big store or a Mason, the Director is in charge followed by the store manager. But in a big store where the Director is also in charge of all stores for that country, the manager will run the store. So for example: LV Sydney Mason has a Director, but there is a second Director on site in the office that oversees every other store in Australia and New Zealand. In those stores the manager is in charge on a day to day basis. But in Hermes Sydney the Director is in charge of all of Hermes Australia so the manager does the day to day running even though the person above them is there a lot. It can be confusing. Generally the Director always outranks the Manager though.
I think people forget that SAs are just people. No better. No worse. Use your manners and all is good.
Exactly Lisa!
Yay 🎉
Yay!!
I’m way too shy and not bothered anymore to be shadowed in Sydney by those PUSHY girls in Sydney if I’m not buying. I can’t deal with their disappointment they upfront they are not getting a sale. The attitude is not veiled.
Some of them are certainly that way!
thank you you friends I love coach and say they my friends
That’s great!
It all about good manners and tell want you want
Exactly!!
Yay Meredith said BS 🥹🥹 I’m so proud! That’s a good way to look at it, 30 mins to make a new friend!!
I know you enjoy when I use my potty mouth