Teams Calling App - How to set up for inbound call handling and call queue management and routing

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  • Опубликовано: 26 июл 2024
  • This short video from Bedroq covers how to set up Teams to handing inbound calls.
    It covers
    Setting up of auto attendants (customer service or sales) and call queue management including
    * nesting call queues
    * Set up receptionist call queue
    * Inbound call handing for individuals or distribution groups
    * routing methods such as all agents, serial routing or round robin
    * presence based routing
    * opting out
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